Service Analyst

This role is with the IT Service Delivery Team, reporting to the Service Delivery Manager. This team is responsible for Service Operations – the structure and processes which ensure accountability, oversight and auditability throughout the team.

ServiceNow is the platform used by IT and the business for many of their processes/applications. This application is owned and developed by this team.

Main Duties and Responsibilities:

• Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
• Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
• Major Incident Management, including communication, being part of the Incident Repsonse Team, managing suppliers
• Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
• Release Management – liaising with the testers, vendor, tracking features and defects
• Service Request Management – documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
• Continual Service Improvement – being able to highlight areas of improvement for effectiveness and efficiency
• Service Reporting
• ServiceNow – to assist with the day-to-day management of the tool, including working on incidents and requests

Technical Skills & Qualifications Required:

• Good knowledge of ITIL
• Good knowledge of ServiceNow
• Good knowledge/experience of using the Microsoft suite, specifically including SharePoint , Visio and Excel
• Exposure to/familiarity with automation

Competencies Required:

• Excellent interpersonal skills
• Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types – procedures, comms, training modules
• Extremely organised, diligent and methodical individual
• Initiative, willingness to seek and achieve improvements to processes and technology
• Ability to work as part of a team
• Good time management/planning – manages personal workload effectively, sets realistic and achievable targets and delivers those targets
• Sound problem solving and investigative skills
• Desire to follow best practice and development standards as agreed within IT
• Enthusiastic and self-motivated
• Can demonstrate confidence when placed in new or unusual situations
• Commitment to the delivery and improvement of a first class support service
• Keen to learn new skills
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Mandatory Skills

· CAT-1 cleared/eligible candidate

· Possess a degree in Finance, Accounting, Information Technology, Computer Science, or a related field.

· Minimum 3 to 5 years of experience in technology business analysis or software development, with a focus on accounting applications.

· Experience overseeing complex IT projects, including system integrations and data migrations.

· Excellent interpersonal and communication skills, with strong ability to manage teams and senior business stakeholders.

· Strong analytical, critical thinking, and problem-solving skills.

· Team player with a growth mindset and the ability to work independently.

· Proven excellence in documenting BRD, FSD, user stories, visual modeling, and business processes.

· High expertise in Java, Oracle SQL, and APIs, or alternatively with expertise in out-of-the-box accounting products, e.g. SAP.

· Experience in data analysis, pattern recognition, and model development.

· Experience in Product Management and Agile Methodology, with a strong delivery focus.

• Good understanding of the accounting business domain.

Details:

• General secretarial and clerical functions relating in particular to Conveyancing works.
• Maintenance of files and records.
• Provide secretarial assistance as needed.

Requirements:

• No experience is welcome to apply.
• Strong communication skills, enthusiasm, and a positive attitude.
• Proficient in Microsoft Office Applications.
• Ability to thrive in a fast-paced work environment.

Skills Must have:

• Good SQL skill in Postgres/Oracle RDBMS.
• Good hands-on software development skill with experience in multiple data related projects and Java (Spring, Maven).
• Experience in unit testing and regression testing.
• Possess positive learning and collaborative mindset.
• Strong analytical and problem solving skills.

Skillset Good to have:

• Familiar with DevOps tools, CICD cycle and GitHub.
• Experience in Linux environment.
• Some background in AWS technologies will be advantageous.
• Previous experience in the financial or investment industry will be an added advantage

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- Support contract department teams with administrative support

- Communicate with office team members to convey any pertinent information

- Processes new project tender documents to update and maintain files and records

- Correspond to emails and attending to phone calls queries and provide needed information

- Update and maintain office policies and procedures

- Write and distribute email, correspondence memos, letters, faxes, etc.

- Manage housekeeping of all internal office matters and administrative works

- Sort and distribute mail and courier

- Other ad-hoc administrative duties when assigned

Requirements:

· Diploma in the fields of Business Studies/Administration/Management or equivalent

· High motivated, eager to learn and keen desire to contribute

· Preferable relevant construction - contract department's admin working experience

Our Aluminium team has an exciting role they are currently recruiting for. They are seeking a talented, and highly motivated Principal Analyst to work from our Singapore office to build our understanding of the Southeast Asian market and develop and support our growing relationships in the region. The Principal Analyst will also lead and contribute to our market reports and provide insightful analysis and price discovery across the aluminium primary and recycled metal products. Knowledge of other parts of the aluminium value chain would be a benefit for this role also.

The successful candidate will be able to build relationships across the industry, with the company’s commercial teams and build cross commodity synergies for the region. The successful individual will need to be fluent in English, with strong written and verbal skills, with excellent communication skills to build relationships. Having an analytical mind-set with the ability to get to grips quickly with the intricacies and complexities of the data that drive our business and strategy, will be key to the success of this role. The Principal Analyst will need to be comfortable and confident when speaking and presenting to market participants, and demonstrate diligence in workflow processes for price discovery, and capable of creating high quality, insightful industry analysis.

Reporting into the Head of the Aluminium Primary and Recycled teams within the Aluminium Group, this role demands a high level of commercial acumen with the ability to forge a strong network of contacts and understand and deliver client value. The successful candidate must be able to work effectively and collaboratively in an international team of market analysts and deliver to tight deadlines. This is a great opportunity for a Principal Analyst with experience to deliver exceptional external client engagement and will provide the opportunity to become an integral part of a dynamic, supportive, and truly international team.

Candidates should be degree educated (Undergraduate and Masters) – The undergraduate degree (first or 2:1), should be from a top British university, or equivalent level qualification from a leading university outside of the UK. Qualifications will ideally be in Economics or another numerate discipline. The role will also require a level of international travel, so candidates need to be comfortable with this. As a global Company we work across multiple time zones, so a degree of flexibility will be needed.

Key Responsibilities & Accountabilities

Client engagement and Product development

• Build contacts across the region to provide commercial opportunities and market insights
• Establish an informed and independent view of market trends and industry developments across the aluminium value chain
• Engage with the market to develop and maintain a comprehensive understanding of aluminium markets
• Help CRU's price discovery process by seeking to obtain prices of key aluminium products

Communication

• Create and communicate data driven analysis of market developments and issues that are compelling, logical, and cohesive to senior industry executives
• Communicate with sales to develop plans for commercial growth in the region

Minimum Required Qualifications

• A top degree (first or 2:1) from a top British university or equivalent level qualification from a leading university outside of the UK
• Further degree (Masters’ degree would be beneficial)

Knowledge & Experience

• Several years’ experience of the aluminium industry
• Strong background in business and/or economics
• Strong quantitative background and a creative thinker based on a robust approach to data/modelling
• Experience of managing or leading analysis within an organisation
• Exposure working across multi-locations with different cultures would be beneficial

Skills & Competencies

• Goal-oriented, with a high level of energy and enthusiasm; able to operate efficiently, effectively, and professionally within a fast paced, dynamic and results driven business environment
• An analytical mind-set and able to get to grips quickly with the intricacies and complexities of the economics and data that drive our business and strategy
• Approachable, with a positive and collaborative attitude and a genuine interest in developing the team to be the best in the industry – delivering value to our clients
• Lead by example in terms of work ethic and commitment to exceeding clients’ expectations
• Enthusiastic regarding delivering the highest quality support and research and analysis to clients.
• High level of corporate awareness, able to understand the wider business context and demonstrate a commitment to supporting cross-organisational activities
• A confident and strong speaker with exceptional interpersonal skills, able to communicate clearly (both verbally and in writing), and build and maintain trusted and collaborative relationships at all levels

Technical & Other Skills

• Excellent communication skills
• Excellent IT skills including the use of MS Office (Word, PowerPoint, Outlook)
• Fluent written and spoken English

Supervisory Responsibility

Product area management would be part of role

This Job Description sets out key responsibilities of the role and is not intended to be an exhaustive list of tasks and duties. The Company reserves the right in its sole discretion to vary the responsibilities from time to time depending on the needs of the business and without changing the general character of level of the position.

Primary Purpose

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities

· Ability to guide the team and resolve incident escalated by Desktop Support Engineers in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues.

· Performed Desktop Support services to users

· This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

· Perform imaging/re-imaging

· Perform asset inventories

· Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

· Updates Incident records

· Creates and updates work instructions (where necessary)

· Document standards and procedures (where necessary)

Requirement

· Min. ITE/Diploma graduate with 3 years experience in desktop support

· Min 3 years experience in Microsoft Windows 10 and Microsoft Office 365

· Clear Spoken & Written English.

· possess at least one (1) of the following certifications or their equivalent:

• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Microsoft Certified: Azure Administrator Associate; and
• Microsoft Certified: Azure Security Engineer Associate.

· Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages

· Demonstrate knowledge in the support of workstations, and related components

· Good verbal and written communication skills

· Good coordination skills

· Ability to prioritize effectively and work with a sense of urgency

· Effectively communicates with teammates and managers

Presently we have a Job Opening for a Application Support-

Key Responsibilities:

• Collaborate with business analysts and other stakeholders to gather and analyze requirements.

• Write clean, efficient, and well-documented code following best practices and coding standards.

• Perform unit testing and debugging to ensure the quality and functionality of the applications.

• Participate in code reviews and provide constructive feedback to team members.

• Troubleshoot and resolve issues related to Java applications.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Proven experience as a Java Programmer

• Proficiency in Java programming language and development tools.

• Strong knowledge of object-oriented programming (OOP) principles.

• Experience with Java frameworks such as Spring, Hibernate, or Struts.

• Familiarity with web technologies such as HTML, CSS, JavaScript, and RESTful APIs.

• Knowledge of database technologies such as SQL, Oracle, or MySQL.

Helpdesk Support

Need to do 12 hours rotating shift.12 hr 8am to 8pm, 8pm to 8am

Work location: Woodlands or Tuas or Airport (each resource has a primary site but need to do backup for the other 2 sites)

Main Responsibilities:

• Support Level 1 Service tasks
• Ensure customer satisfaction in maintenance and support
• Analyse, Troubleshoot, solve assigned tickets by the Team lead.
• Formalize corrective action plans or local workaround within the SLA
• Solve or escalate the analysis to the Level 2 support
• Communicate regularly to keep the customer informed on the progress
• Maintain components of IT infra and backend, including Hardware and Software
• Replacements of Hardware/Endpoint equipment when faulty.
• Perform site administration activities – Regular health checks on endpoints, Regular restart of services, monthly report submission.
• Perform Preventive maintenance of servers and wide range of endpoint devices.
• Backup and Restore – Database backups, logs housekeeping, Image backup of endpoint, workstation, servers etc.,
• Perform OS Patching, Anti-virus update, security patching.
• Assist in Change/Service request deployment and testing.

Skills Experience

• Minimum of 1-2 years of post-education IT work experience required.
• Working knowledge on Windows Desktop Operating Systems thru Windows 10
• Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook.
• Experience with call tracking / ticket management system, Autotask preferred
• Experience with Managed Services, IT Integration and/or Consulting experience a plus
• Basic Configuration and Administration of PC and Laptops will be a plus.

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd
Dinu Dinesh

EA License No: 11C5502

EAP Registration No: R22110286

Maneuver Marketing

Our Vision, Mission & Success are fuelled by our commitment to be a driving force of positive change to the health of everyday consumers, providing conscious, high-quality & innovative supplement products.

In just 5 years, we kicked off our own DTC Health & Wellness brand from scratch and scaled it to USD$150M+ in annual sales, serving more than 3,000,000 customers worldwide with an average of 4,000 daily orders across 9 SKUs.

These results caught the attention of The Financial Times, as they ranked us among APAC top High-Growth Companies in 2023, and in 2024, we've been awareded 2nd place on the E50, jointly organised by The Business Times and KPMG in Singapore. This is just the beginning of our journey though, and you could be part of the next stage of our growth!

Your Next Role

We are looking for an experienced Support Engineer to manage all our technical escalations, handle end-to-end onboarding and offboarding processes, as well as security management.

In this role you will be responsible for maintaining IT assets, handling ad-hoc setups and integrations, conducting root cause analysis during outages, and responding to various technical issues that impact business continuity.

You will have the opportunity to work on Shopify and its Tech Stack, maintain the software we leverage to the platforms we integrate, thus supporting the thousands of orders we process daily from customers worldwide.

What You'll Do

Onboarding & Offboarding

• Manage user accounts, system access, and permissions for new and departing employees
• Ensure seamless transitions by coordinating IT resources and hardware for onboarding and offboarding activities

Access & Security Management

• Oversee user access rights, permissions, and roles across systems
• Implement and monitor security protocols to ensure compliance with best practices
• Detect and address security vulnerabilities, ensuring timely resolution

IT Asset Management

• Maintain an up-to-date inventory of IT hardware and software assets
• Ensure optimal performance and lifecycle management of all hardware
• Recommend upgrades or replacements based on technical requirements and system performance

Handle Technical Escalation & Support

• Respond swiftly to technical escalations, including:
  Website functionality errors or downtime
  Promotion and discount code issues
  Checkout system failures
  Social media or CRM connection outages
• Troubleshoot and resolve issues that impact system performance and user experience

Root Cause Analysis & Outage Management

• Investigate and resolve the root causes of outages and other critical incidents
• Provide clear reporting on incidents and implement solutions to prevent recurrence

Support Ad Hoc Tasks & Projects

• Lead IT setups, integrations, and other ad hoc projects as needed
• Collaborate with cross-functional teams to deliver IT solutions that enhance productivity and security

How You’ll Succeed

Maneuver is an OKRs, KPIs & data-driven company. While we embrace creativity, we are more data-driven than intuition-based. Your success will be evaluated based on a number of metrics.

System Uptime & Incident Resolution

• Ensure 99.9% uptime for all critical systems and respond to system outages or incidents within the defined SLAs.

Efficiency in Onboarding/Offboarding & IT Support

• Meet the onboarding/offboarding SLAs with minimal disruption to business operations and ensure access rights, security, and systems are properly managed.

What You'll Bring

• Bachelor’s degree in CS, IT, or related field, with 3-5 years of experience in Systems Engineering or a similar role
• In-depth knowledge of security best practices and compliance standards and proven proficiency in managing security protocols, access rights, and IT asset management.
• Strong knowledge of website management, checkout systems, CRM integrations, and promotion management
• Hands-on experience with troubleshooting IT incidents, conducting root cause analysis, and resolving issues
• Solid understanding of web technologies (HTTP, DNS, SSL, CDN) and cloud platforms (AWS, Azure, GWS, or Google Cloud)
• Experience integrating third-party applications and configuring tracking solutions like Pixel
• Excellent problem-solving abilities and strong communication and teamwork skills to navigate a wide range of technical challenges effectively
• Familiarity with performance optimization tools (GTmetrix, Google PageSpeed Insights), hosting platforms (Cpanel, Namecheap), and data analysis/ visualization tools (Google Analytics, Tableau, Power BI, Microsoft Clarity) will be nice to have.

Overview of the Firm

The firm was founded in 2001 by investment professionals seeking an independent and conflict-free adviser to provide portfolio construction advice and rigorous analysis of investment opportunities. From its initial focus as the "money managers to the money managers" with a base of 70 clients, Partners Capital has grown to become an adviser to small to mid-sized endowments and foundations as well as institutional scale private clients, prominent family offices and successful entrepreneurs across the U.S., U.K., Europe and Asia. Endowments have become a large proportion of the institutional client base, which includes Oxford and Cambridge Colleges, and many of the most highly respected museums and charitable foundations located around the world.

Among Partners Capital services are bespoke, outsourced investment solutions for endowments, foundations and tax-efficient and tax-deferred investment strategies for taxable private clients. For endowments and foundations, Partners Capital advises both entire portfolios as well as separate specialty strategies, such as Private Equity or Asian-focused all-asset-class strategies.

Partners Capital deploys an investment philosophy that embraces many of the powerful diversification benefits of the "endowment model" of investing, but with a more dynamic approach to asset allocation, which seeks to clearly delineate between performances derived from market factors as opposed to the skill of individual managers.

Today, with $50B+ in assets advised, Partners Capital's clients comprise an approximately equal mix of private individuals and institutional clients. Many of our clients are among the most sophisticated investors in the world, with a sound understanding of investment principles and experience across multiple asset classes.

Due to continued growth in our assets under management, we are looking for a small number of individuals who are passionate about investing to join us as an Analyst in our Singapore office.

Investment Analyst Job Description

Portfolio Management: The Investment Analyst is expected to support Investment Principals with the management, maintenance, and monitoring of client investment portfolios. This entails reviewing clients’ balance sheets, preparing investment and portfolio analyses, brainstorming recommendations relating to client portfolio asset allocation, portfolio performance and currency exposure reviews, and preparing presentation materials for client meetings. The role requires a high degree of numeracy, strong Excel and PowerPoint skills, and an ability to produce zero-defect work to tight deadlines, often while working on several tasks concurrently. With support and training, the Investment Analyst is expected to grow into a position to attend client meetings and develop relationships with clients.

Investment Analysis: The Investment Analyst will be assisting senior investment research members with the identification of promising investment theses and conducting due diligence on asset managers. The Investment Analyst will drive the quantitative analysis that forms the cornerstone of all research projects. The role requires a high degree of numeracy, strong Excel modelling skills and the willingness and ability to understand (often complicated) investment strategies. Over time, the Investment Analyst will be expected to develop one or more specialist areas of expertise, manage relationships with managers in those areas and be able to identify and sponsor new investments in those areas through the investment process.

Other:In addition to the above, the Investment Analyst will be expected to contribute to other areas of the business which might include: participating in business development, research on specific investment topics, or assisting with office operations.

Investment Analyst Attributes

The ideal candidate is intellectually curious and possess strong quantitative and analytical skills with an active interest in investment and capital markets. Good problem-solving and interpersonal skills and the ability to thrive in a collaborative working environment are essential. Intimate knowledge of Microsoft Office is needed.

Candidates that are University graduates expecting a 1st or upper 2ndclass degree (or equivalent) or those with up to 3 years’ working experience will be considered for the role. University graduates should have relevant working experience from prior internships.

Candidates considering careers in asset management, investment consulting, hedge funds, investment banking, private equity or management consulting who want to develop investment insight from investing across asset classes and from evaluating and selecting the best asset managers are likely to find the opportunity at Partners Capital compelling. Prior industry experience would be advantageous.

Remuneration and Development

We offer a competitive package including long term performance related incentives. Partners Capital is committed to development of its staff and provides extensive on-the-job learning opportunities as well as support for pursuit of formal qualifications such as Chartered Financial Analyst (CFA), Chartered Alternative Investment Analyst (CAIA), etc.

Application Details

We are accepting applications for our Singapore office. Please submit your CV and a brief cover letter stating your motivations for applying.

Job Title: Business Analyst

Polytechnic/Uni Fresh Graduates welcome to apply.

Junior Business Analyst/Operations Executive.

Job Description

Job Responsibilities

• To establish a satisfactory on-going business relationship with clients
• To adhere to timeline and deliverables set by Project Manager for each project
• To gather project/ specific module requirements for a project
• To analyse and provide feedback to client on feasibility of requirements
• To write detailed Functional Specifications to document client requirements and get sign off on Functional Specifications
• To convey clients’ requirements to developers clearly
• To manage a group of developers in timeline and resource commitment to deliverables
• To prepare project/specific module status report on a weekly and monthly basis to Project Manager
• To test sample data-sets to check that output from the program works as intended
• To conduct UAT with clients and record UAT results sign off
• To ensure requirement is implemented in Production
• To understand System implementation on main functions available
• To prepare training material and conduct client training on project/ specific modules, as necessary

Job Requirements

• Degree or Diploma in Computing, Information Systems or related discipline with an emphasis in information systems or technology
• Experience in Government Projects or MNC Projects will be an added advantage
• At least 2 years' working experience in related field and preferably with project management skills
• Self-driven individual and able to work in a matrix organization
• Creative and possess strong analytical and product management skills, including a thorough understanding of how to interpret customers' business needs and translate them into application and operational requirements.
• Attention to details, tenacity and patience and able to work under pressure
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
• Focus on team KPI

Responsibilities:

• Develop and implement comprehensive user experience strategies aimed at enhancing company monetization, focusing on key user experience metrics such as product/service quality, user engagement, renewals, and referrals.
• Lead operational strategies for monetization teams to drive high-quality performance and results.
• Act as a primary support contact for customer-facing teams (Customer Success, Curriculum), enabling them to deliver superior user experiences.
• Continuously refine strategies and SOPs to optimize the workflows of customer-facing teams, improving team productivity and efficiency.

Requirements:

• Bachelor’s degree required;
• Proven expertise in data analysis, with strong communication and problem-solving skills.
• Demonstrated project management skills with a goal-oriented, user-centric mindset.
• 3-5+ years of experience in data-driven operational roles.
• Skilled in managing escalated cases and delivering appropriate customer resolutions.
• Excellent team player with the ability to collaborate effectively with diverse stakeholders
• Proficient in using CRM systems and related tools.

Job Description:

• Bachelor’s Degree in Banking & Finance/ Business Management or related field.
• Preferably 1-2 years’ relevant experience in a Finance Institution, Audit or Consultancy firm.
• Fresh grads with relevant internship experience in Finance, Audit or Consultancy may apply.

Essential:

• Above average Excel skills (Advance formulas, pivot tables, power query, building of reporting dashboard). Strong in data analysis using excel.
• Excellent internal communications, written and verbal communication skills.
• Possesses strong analytical and troubleshooting skills.
• Strong Attention to details. Understand the importance of data discipline.
• Willing to learn attitude.
• Able to handle confidential data in a professional manner.
• Good experience in managing/responsible/implementing business process improvement.
• Experienced as a PMO support in Bank Projects will be a plus.

Responsibilities:

• Create PR/GR/Extract reports using SAP system.
• Process invoice payments.
• Financial Data Management - Ensuring accurate/up-to-date data entries.
• Work with various senior managers to monitor utilization of budget.
• Aids in software, hardware contracts renewal and budget oversight.
• Aids in project budget oversight.
• Prepare monthly financial dashboard reports.
• Asset Management – Manage laptops inventory, issuance, write-off of assets, etc.
• Other Finance/Asset Management related ad-hoc tasks as directed by the Finance Lead

Job Summary:

We are seeking a meticulous and driven Data Analyst to join our Contact Center team. This role involves analyzing data to support operational decision-making and drive process improvements within our contact center. The ideal candidate will be adept at extracting, cleaning, and interpreting data, with the goal of enhancing customer experience, efficiency, and overall performance.

Key Responsibilities:

• Extract, clean, and consolidate data from multiple sources to produce daily, weekly, and monthly reports.
• Write and optimize SQL queries for efficient data retrieval.
• Respond to ad-hoc data requests from projects and management, delivering timely and accurate insights.
• Collaborate with developers to automate reporting processes.
• Serve as a point of contact for project data-related inquiries.
• Analyze contact center performance metrics, including call volumes, response times, and customer satisfaction.
• Develop and maintain dashboards and reports to monitor key performance indicators (KPIs).
• Identify trends and patterns in data to guide strategic and operational decisions.
• Work with management and various departments to derive actionable insights and recommendations.
• Support the rollout of process improvements based on data insights.
• Ensure the accuracy and integrity of data across all reporting.
• Assist with demand forecasting and capacity planning using historical data trends.
• Stay informed about industry best practices and emerging technologies in data analysis.
• Perform other related duties as assigned by management.

Qualifications and Skills:

Education: Bachelor’s degree in Business, Computer Science, Mathematics, Data Analytics, or a related field.

Experience: 1–3 years of experience in data analysis, ideally in a contact center environment.

Technical Skills: Proficient in data analysis tools such as Excel, SQL, and Python. Experience with data visualization platforms, including Tableau, Power BI, or AWS QuickSight.

Communication: Strong written and verbal communication skills; able to effectively present insights and recommendations.

Problem Solving: Detail-oriented with strong analytical and critical-thinking skills.

Self-Motivation: Proactive and able to work independently with minimal supervision.

Time Management: Excellent organizational skills with the ability to manage multiple priorities and perform under pressure.

Quality Focus: High attention to detail, ensuring data accuracy and integrity.

Knowledge of Analytics: Familiarity with statistical analysis, modeling, and data visualization techniques.

Responsibilities

Automate CFD Market Making trading strategies and develop scripts for trade execution.

Backtest trading strategies and algorithms.

Write test cases and user requirements for IT systems.

Conduct User Acceptance Testing (UAT).

Troubleshoot production issues and follow up with relevant stakeholders until resolution.

Requirements

Degree in any discipline, programming background preferred.

Prior work experience of at least 1 year in securities dealing / trading is preferred.

Proficiency in the major programming languages like VBA, C++.

Knowledge of risk and hedging concepts.

Certifications in CMFAS M1a, M5 & M6 and M6a is an advantage.

• Identify the areas of improvement to reduce time to delivery avoiding manual errors.
• Maintain, manage and modify all software systems, tools, and applications.
• Coordinate with developers to build and implement technology solutions.
• Provide testing support to meet DITSCAP, DII COE, JTA-A, and DoD standards.
• Knowledge of databases, system security and troubleshooting recommended.
• Preparation of documentation to cover each SDLC stages (e.g. Functional spec, test cases etc).
• Enhance system to deliver Change workflow functionality
• Rollout the solution to all environments across different environments.
• Excellent communication skills and problem-solving abilities are essential.

Position Summary

The Lab Analyst will be working in the Analytical Service Laboratory in compliance with ISO/IEC 17025 standards, plays a multifaceted role that encompasses precise chemical analysis, adherence to quality management systems, assist in the analytical method development, handling LIMS platform and active participation in production-related activities. This position is designed to contribute to the laboratory's commitment to ISO/IEC 17025 standards and involve in CAPA for sample analysis while also supporting production processes to meet organizational objectives.

Major Position Responsibilities

The Lab Analyst, will be responsible for maintaining compliance of laboratory activities with Employee Health and Safety (EHS) requirements which includes adhering to all quality and the laboratory's standard operating procedures, including those for calibration and maintenance of equipment and performing routine maintenance on laboratory equipment and instruments. The Lab Analyst works with minimum supervision and independently in the laboratory, plant and/or manufacturing area, he/she will also be able to coach and collaborate with junior staff including the production team or other teams in the organization when required. He/she is a team player that can work independently, organized, and possesses good analytical and communication skills. In addition, the Lab Analyst should implement continuous improvement initiatives and activities for the laboratory.

Principal Duties and Responsibilities

• Perform daily analysis of internal and external samples including urgent analysis requirements to support plant product, IQC,Raw materials samples, onsite plant UPW monitoring.
• Perform analysis qualitative and quantitative chemical analyses or chemical experiments in laboratories for quality or processcontrol or to develop new products or processes.
• Daily calibration/standard preparation, analytical instrument tuning and performance monitoring, performmaintenance/troubleshooting when necessary and keep track on the parts/consumables.
• Data key in LIMS, make calculations and interpret test results to determine if process changes are needed.
• Chemical inventory and waste disposal management.
• Set up, operate, and maintain laboratory instruments and equipment, such as spectrophotometers, chromatographs, and flameionization detectors.
• Clearly labelling of all chemicals for storage and disposal of chemicals in a safe and responsible manner.
• Keep accurate and up-to-date records of all calibrations and maintenance.
• Performs other duties as assigned by the Lab Manager.

Education Background and Experience

• Min. Diploma in Chemistry or chemical-related discipline
• 3-4 years of experience in the chemical manufacturing industry.
• Possess knowledge and experience in 1- 2 years ICPMS/OES.
• Possess some experience supervisory skills or competency in ISO/IEC 17025
• Experience in writing SOP.
• Possess skills in method validation.
• Gas Chromatography FID detector skills will be an added advantage.
• Must have experience in analytical laboratory setting.

Other information:

• Able to differentiate colors for work purposes
• Able to handle acid/base chemicals and solvent for work purposes
• Clean room and non-clean room area in laboratory.
• Protective clothing, such as gloves, aprons, and safety glasses, are worn usually while working in a chemical laboratory.
• May need to enter plant or manufacturing area for Online measurement Ultra-pure water monitoring and retain sample storage area.
• Working overtime when required

About the Client

Our client is one of the reputed MNC firms in Singapore

Responsibilities

• Responsible for installing, configuring, testing and maintaining Informatica PowerCenter software
• Responsible for reviewing and understanding requirements and translating them into high-level and low-level documentation including source to target mapping
• Responsible for building of data mappings, sessions and workflows to meet requirements (Informatica 10.x or higher)
• Responsible for development of job schedules that integrate the upstream and downstream systems (e.g. Control-M)
• Responsible for unit testing, debugging, and performance testing, with key focus on data accuracy and integrity
• Accountable for on-time delivery of all documentation, design, build, testing, and deployment according to the work breakdown structures
• Work with production support teams as required to support production activities, including production migrations, continuity testing, environment migration activities
• Must have impeccable written and oral communication skills down to the mapping documentation level

Key skill Requirements

• Minimum 4 years or above with the relevant experience
• Proficiency in Informatica PowerCenter 10.x or higher preferably in a Unix (Linux/AIX) environment with AS400/Oracle sources and targets.
• Must have experience in Oracle 19c or higher (SQL*Plus, PL/SQL)/Experience in Unix Shell Scripting (Linux/AIX)
• Experience Job scheduling tools like Control-M
• Good to have experience in Change Control Management tools & Visio
• Have experience on all stages of Software Development Life Cycle (SDLC)
• Able to do requirement gathering, impact analysis, ETL mapping, build, unit testing, support SIT/UAT/Production.

Interested candidates, who wish to apply for the above position, please send in your resume to: [email protected]

We regret to inform that only shortlisted candidates will be contacted

PERSOLKELLY Singapore Pte Ltd
EA License No. 01C4394
EA Registration No. R1547247 (Jyothi Chandrakanth Kamath)

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This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries.

All parties involved in any form of workforce engagement are to strictly adhere to prevailing regulations and laws that govern local fair employment practices, and to invest reasonable efforts in building a strong Singaporean core workforce, recruit and select candidates based on merit and prohibit discrimination based on age, race, gender, religion, marital status and family responsibility or disability. For more information, please refer to MOM and TAFEP websites.

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Experience: 6-9 Years

Role: Business Analyst

Key Domain/ Technical Skills:

- Adaptable, Eager to learn, Great team player

- Preferably with some simple technical IT related skills

- Trade Finance prior experience is preferred

Key Responsibilities:

Stakeholder Relationship Management
a. Acts as a trusted advisor for business for all new business demands requiring technology or operations enablement / solution
b. Prioritize business requests and co-create Business Roadmap with business segments
c. Supports Biz T&O Head for project pipeline, pre-project planning activities, QR prioritization
d. Supports effective business change by building relationships with business leaders, technology and operational business partners

2. High Level Solutioning
a. Develop high-level solution to illustrate feasibility of achieving target business outcomes
b. Aligning high-level solution with organizational technology roadmap and strategy working in consultation with enterprise architecture and business technology services teams
c. Work effectively with the business users and internal technology teams to ensure all aspects of the business requirement is defined and analysed
d. Initiate the implementation plan for Group T&O projects. This will include all activities that the business needs to do to prepare for new operation process and technical components.

3. Change Implementation Planning & Management
a. Undertake scoping and evaluation of new initiatives. Defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation
b. Collaborate with cross-functional and technical teams including business analysts, solution architect, business technology services teams, and testing teams to define/clarify requirements
c. Work with business technology services team on the smooth delivery of the solution
d. Review Test Scenarios, help plan and support the user acceptance testing and help address any issues. Ensures that there is a business perspective on how the new operations and technical capabilities will be delivered to the business.
e. Spot potential problems, recognize the risk impact and propose risk mitigation strategies.

4. Managing RUN
a. Manage the communication and regular updates to business stakeholders on ‘critical’ production incidents and problems impacting customer and business operations
b. Regular review with business on system stability, responsiveness, production incident, problem tickets including identification of root cause.
c. Track for continuous improvement. Ensure early identification and resolution of challenges impacting BAU systems.
d. Monitoring the fulfilment of service levels between GTO and the business segments and highlighting required actions to close gaps where needed

5. Sustainable Improvements
a. Build a sustainable process for measuring benefits to ensure T&O resources are aligned to business initiatives which provide the highest ROI.
b. Improve systems by studying current practices; designing modifications.

Key Requirements:

Job Requirements

• Strong business domain knowledge in banking (Trade Finance)
• Strong quantitative, analytical, problem solving and process design skills that can translate analysis into solutions that meet business objectives
• Understanding of technology and operational processes across functions / departments in the bank/market.
• Resourceful team player
• Familiar with change management processes and project management fundamentals
• Outstanding communications, influencing, negotiating and persuasion skills
• Passionate, diligent and resilient individual with ability to thrive in ambiguity
• Experience in scoping and evaluation – Defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation
• Bachelor’s degree in engineering/ business/ finance or equivalent
• Minimum 5-8 years of relevant banking and/or consulting experience

Main Activities and Tasks

• Organize and facilitate meeting including discovery sessions with stakeholders that fulfil the defined agenda, objective, timebox and capture action items.
• Gather business requirements from stakeholders and turn them into an exhaustive Business Requirements Documents and Functional Specificatons Documents ready for development.
• Work with the stakeholder to organize the product backlog to optimize business value including the prioritization of change request, enhancement, bug, etc.
• Analyze business processes and identify areas for improvement.
• Develop and maintain project plans, including timelines, deliverables, and resource requirements.
• Create and maintain project documentation, including business cases, user stories, and functional specifications.
• Manage client expectations and work with different parties in client organization to accelerate project progress.
• Perform data analysis and develop reports to support business decisions.
• Communicate project progress to stakeholders and project sponsors.
• Collaborate with cross-functional teams to implement solutions and ensure project success.
• Identify and manage project risks, issues, and dependencies.
• Support to develop and execute test plan and test case as well as manage the bug fixes process.
• Assist in the completion of the entire project life cycle from start to finish.

Knowledge and skills

• Strong analytical and listening skills.
• Strong organizational, planning, and problem-solving skills.
• Strong interpersonal skills, collaborating and team playing.
• Excellent communication and presentation skills in English
• Excellent adapting way of working to environmental constraints
• Ability to translate business requirements into functional requirements
• Knowledge and use of Jira and Confluence

Experience

• Experience in gathering Business requirements for the last 2 years
• Experience working with government agencies is ideal
• Good exposure to Agile/Hybrid Software Development and Agile/ Hybrid Project Development is recommended
• Strong working knowledge of Jira, Confluence and Microsoft Office tools including Excel, PowerPoint, and Word is required
• Strong presentation skills supported by impactful Microsoft PowerPoint slides
• Knowledge in Project Management Tools, Figma, data analytics and graph drawing is a plus
• Ability to maintain good documents and artefacts is crucial, e.g., BRD, Meeting notes, Change Request register, test report, risk plan/log, etc

Purpose:

The Business Analyst, with a specific focus in driving Digital Transformation initiatives, plays a critical role in organizations by bridging the gap between stakeholders (like business users, management, and technical teams) to ensure that business requirements are effectively translated into digital solutions. The BA ensures that digital solutions meet the business needs and objectives of Digital Transformation.

Duties/Responsibilities (RE)

1. Requirements Gathering & Analysis:

· Work closely with business stakeholders to understand and document business needs, challenges, and goals for digital transformation.

· Translate business requirements into clear, actionable specifications that can be understood by technical teams.

· Analyze existing systems, processes, and workflows to identify inefficiencies and opportunities for digital improvement.

2. Business Process Mapping & Reengineering:

· Map current business processes and identify areas for improvement and automation using digital technologies.

· Work with cross-functional teams to evaluate and implement process improvements through digital tools such as automation, AI, cloud-based platforms and process mining.

3. Digital Solution Design and Implementation:

· Collaborate with technical teams to design and implement digital solutions (e.g., ERP systems, CRM platforms, cloud solutions, automation tools) that align with business objectives.

· Ensure that proposed solutions meet business requirements, are scalable, and offer long-term value to the organization.

· Assist in evaluating and selecting third-party vendors or technologies to support digital transformation initiatives.

· Ensure that digital solutions are thoroughly tested and validated against business requirements.

· Identify and resolve any issues or discrepancies during the testing phase to ensure successful implementation.

4. Change Management & User Adoption:

· Develop and execute user adoption strategies, including training materials, workshops, and support documentation.

· Act as a business champion for digital transformation, ensuring that all teams are on board with new technologies and processes.

5. Data Analysis & Reporting:

· Leverage data analytics tools to extract, analyze, and present data that drives decision-making and performance improvements.

· Assist in the development of dashboards, KPIs, and reports to monitor the success of digital transformation initiatives.

· Identify data trends and work with stakeholders to develop data-driven insights that enhance business performance.

6. Continuous Improvement & Innovation:

· Constantly evaluate the effectiveness of digital tools and solutions to ensure they continue to meet evolving business needs.

· Stay up-to-date with industry trends and emerging technologies, recommending new digital solutions or strategies to maintain a competitive edge.

· Adopt a culture of continuous improvement by identifying opportunities for further digitization or process optimization.

Pre-requisites (A)

· Candidate should possess at least a bachelor’s degree, preferably in Business Administration, Finance or IT. Master’s Degree is a plus

· Prior work experience of at least 1 year, or fresh graduates with an aptitude for research, data analytics and visualisation

· Responsive and responsible. A good team player who can also work independently and under pressure.

· Good communication skills, with ability to present / articulate data accurately and concisely in report and/or presentation form.

· Good analytical ability with business acumen. Is resourceful and able to research extensively to draw out the underlying trends and implications.

· Familiar with Agile methodologies

· Proficient in operating Microsoft Suite and Power Applications like Power BI or Tableau

ob Description & Requirements

• IT support and programming experience in Windows Servers, IIS, .Net Framework,C#,VB, Asp.Net, PowerShell, Javascript
• Experience in monitoring, tuning and troubleshooting of IIS, .Net Framework related issues.
• Good understanding of server, Operating systems, network, firewalls, Load balancers, Active Directory, Database, etc.
• Good knowledge in ITIL
• Good troubleshooting and communication skills
• Able to work well in a team environment
• Support large scale IT infra environment on 24/7 basis; Ready to work in shifts and standby support
• Providing technical application/architecture support to infra and application teams; Assisting with system integrations and infrastructure
• Identifying and resolving technical issues; support day to day operations
• Provide operational support like shakedown, monitoring the availability of the applications, deployment, system health check, etc
• Attend to incidents and problem resolution within stipulated SLA
• Support SRs and changes; Follow the ITSM process
• Administer and maintain the system; Maintain availability and optimal performance of the systems
• Maintaining and updating technical documents and procedures
• Support and upgrade of software (IIS, .Net Framework, 3rd party monitoring tools, etc)
• Work with the vendor like Microsoft, IBM for upgrades/issues/analysis
• Interface with different stakeholders in the project (security team, customers, infra and application teams)

PM-International is on its way to becoming Europe’s largest direct selling company in the industry of health, fitness, and beauty. We are among the Top 100 most innovative Direct Sales companies and PM-International is currently number #6 in the DSNworldwide out of 22,000 companies! For more than 30 years we have set up the highest standards for the development, manufacturing, and distribution of premium products and we are growing every day! We grew more than 50%, from 2020 in annual sales of $1.72B, to $3B in 2024.

PM-International is all about peak performance, bringing creativity and state-of-the-art science with one vision in mind: to achieve market leadership in the distribution of high-quality products for health, fitness, and beauty worldwide. We help people live a better, healthier, and fitter lifestyle.

We have 4 Headquarters and more than 40 subsidiaries worldwide. We offer a pleasant and collaborative working atmosphere in the HQAPAC, and we are always looking for talented and enthusiastic people to join our team.

We’re seeking someone who wants to work with an experienced team in a fast-paced environment. We need a highly collaborative team player who is not afraid of challenges and development.

This position will be based in Singapore.

At PM-International, you will have the opportunity to learn and grow, lead, and truly make a difference. If this sounds like a perfect match for you, please include your resume/CV in English, a concise motivation letter including your salary expectations, as well as your earliest date of entry.

YOUR DUTIES AND RESPONSIBILITIES INCLUDE, but are not limited to:

• Collaborate with the Sport General Manager and Marketing Specialist to support ongoing projects and campaigns.
• Assist the Sports Marketing Department Europe in day-to-day activities and event coordination.
• Implement marketing projects and campaigns across international subsidiaries and sports partners.
• Coordinate the collection, creation, and global distribution of marketing content and materials.
• Support internal marketing tools, including communication, enforcement, and development for Asia regions.
• Conduct marketing audits, analysis, and research to identify current trends and best practices.
• Build and maintain relationships with athletes, influencers, clubs, and sports partners to foster long-term collaborations.
• Organize and manage events, such as photoshoots, campaigns, and interviews with athletes, influencers, or partners.
• Monitor and report on the performance of marketing initiatives and suggest improvements.

WHAT ARE THE REQUIREMENTS?

• Education: Minimum diploma qualification in marketing, business, or a related field.
• Preferred Experience: Previous experience as a professional athlete or substantial exposure to the sports industry is advantageous but not mandatory.
• Ability to coordinate and manage multiple projects in a fast-paced, deadline-driven, and cross-functional team environment.
• Creative thinker and proactive problem solver with a customer-focused mindset.
• Strong understanding of the sports, health, and fitness sectors.
• Experience in direct sales, marketing, or similar roles within the health, fitness, or beauty industries is a plus.
• Knowledge of digital content creation and social media platforms is desirable.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent verbal and written communication skills.
• Familiarity with digital marketing trends, email campaigns, and social media strategies.

JOB SUMMARY

We are seeking an experienced Business Analyst / Senior Business Analyst (BA/S-BA) to enhance our in-house products to stay ahead of the competition and ensure that they remain and integrated best-of-suite solutions for our clients. As a BA/S-BA, you will have the opportunity to work with a multi-disciplinary team to design, develop, test and launch the new features and new products to market.

Feeling the pulse of the customer, business and market trends is core. Taking all these feedback iteratively, as a BA/S-BA you have the opportunity to analyze the customer’s pain points, gaps in the product features, innovate on functionality and features, release a beta to early-adopters and finally launching the enhancements, features or products to market.

On a day-to-day basis, the BA/S-BA involves in working with diverse team members across the full spectrum of software developer services including business analysis, UI/UX, graphics design, backoffice engineering, web app and mobile app engineering. The BA/S-BA is constantly challenged to balance business viability, technical feasibility, customer desire and time to market to ensure that ideas become features in their product lines.

JOB DUTIES

• Collaborate with sales, marketing, and operations support teams to better understand our clients’ needs and synthesise your findings into the product roadmap, prioritizing features and functionalities based on business value and customer feedback.
• Monitor competitor activities and identify opportunities for differentiation.
• Constantly in touch with customers’ pains points, needs and desires and scoping an innovative and viable solution.
• Define clear, cohesive functional and non-functional requirements in the form of user stories and acceptance criteria, and manage time-integrated plans for feature development.
• Work closely with the UX/UI designers to detail out the wireframes and final UX for the new features or products.
• Ensure the objectives, requirements and specifications are clearly understood by the various team members across the Designers, Frontend & Backend Engineering, and QA teams.
• Execute beta and pilot programs with early-adopters and track their feedback and enhance the product features set readying it for market release.
• Develop key performance metrics for products. Track, monitor and analyse these metrics during beta, early-adopter stages as well as a live product.
• Actively conduct reviews, manage approvals, and sign off processes for product feature sets.
• Keep abreast of current product management methodology, latest competitor offerings, and digital trends to help strengthen the team’s deliverables.

JOB REQUIREMENTS

• Bachelor’s Degree of Computing, Engineering, Product Design or related field.
• Over 2+ years of related work experience in the domains of product management, business analysis, system analysis, process reengineering and consulting.
• A proven track record of gap analysis, innovative means of problem solving, designing software products that provide clients with solutions and bringing these products live.
• Outstanding knowledge in product management, product lifecycle and best practices.
• Strong conceptual abilities, clear communication of direction and solid knowledge of the product management or business analysis methodology.
• Exceptional analytical and conceptual thinking skills and quick to learn new business domains and industries.
• Strong time management skills, ability to meet tight deadlines and successfully juggle multiple projects simultaneously.
• Excellent planning, organizational and problem-solving.
• Strong communication skills in presenting visions or ideas to both internal and external stakeholders.
• Excellent documentation skills in drafting clear and concise requirements and specifications.
• Comfortable in working with a multi-disciplinary team that involves process engineering, backend & frontend engineering, UI/UX, graphics design, quality assurance and IT operations.
• Willing to roll-up one’s sleeves and contribute to the team.
• Ability to work in a fast-paced environment.
• Willingness to travel to meet and work with offshore team members.