Join Our Team and Shape the Future of the Medical-Aesthetics Industry!

ClearSK Healthcare Pte Ltd manages the award-winning ClearSK® chain of medi-aesthetics clinics island-wide in Singapore and overseas branches in Shanghai, Hangzhou and Kuala Lumpur. As a Singapore leading aesthetics chain, it will be a great opportunity for you to grow and learn in a multi-disciplinary environment with medical and management professionals. You will find yourself working in a challenging environment, where your capabilities will be developed to the max. To fit in with our culture of excellence, we look for only the F.I.T.: Fast, Innovative and Trainable as well as commitment, integrity and professional skills.

Job Description

ClearSK Medical Aesthetics Group is inviting a Corporate Development Analyst to support our strategic growth initiatives. This role is pivotal in analyzing and monitoring the progress of our corporate development projects and programs.

Responsibilities:

• Support the Marketing and Corporate Development Director in strategic project analysis and monitoring.
• Analyze daily reports and trackers from program PICs to assess performance against KPIs.
• Provide insights and recommendations based on quantitative analysis to guide corporate development strategies.
• Ensure alignment of project outcomes with the company’s growth objectives.

Qualifications and Requirements:

• Strong analytical and quantitative skills, with proficiency in data analysis tools.
• Ability to understand complex concepts and process flows.
• Background in business, finance, or a related analytical field.
• Excellent communication skills and a systematic approach to problem-solving.

Become a key player in driving the strategic direction of ClearSK Medical Aesthetics Group.

Application process:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

• At least 5 years of working experience in IT systems / projects and involved in user requirement analysis, system analysis and system design including document preparation (such as functional specification, data mapping specification, etc.)
• Good knowledge of basic banking products such as loans, fixed deposit, current and saving account, credit cards and general ledger.
• Proficient in Microsoft Office applications e.g. MS Word, MS Excel, MS Power Point
• Experience in data integration and transformation
• Experience in banking IT projects, banking regulatory reporting / internal management reporting or finance data warehouse
• Basic skills in SQL
• At least 3 years experience in eliciting requirements and testing
• At least 3 years experience in analyzing data to draw business-relevant conclusions
• Familiarity with ETL process, Informatica and/or PL/SQL is advantageous

• Develops solution by preparing and evaluating alternative workflow solutions.
• Controls solution by establishing specifications and coordinating production with programmers.
• Accomplishes information systems and organization mission by completing related results as needed.
• Provide support to drive the implementation of regional technology programs to meet strategic or tactical objectives, always looking for standardization opportunities. Develop understanding of various banking systems such as at Japan Head Office, regional and country local systems to provide solutions for specific project and lead such initiatives.
• Participate in key regional meetings and provide updates and align for programs and projects.
• Bachelor's degree in Computer Science or Information Technology
• Min 7years of experience is required
• Possess technology delivery capability, solution design with project governance framework

Zenith Infotech (S), a Tech Recruitment firm with 28 years of presence in Singapore, is looking out for Data Platform Engineer to be supporting our client's project.

Canddiate whom are open for 12 months contract to start with, are most welcome to apply here or email to [email protected]

Job Scope :

• Perform operation, installation, and monitoring of big data platforms
• Ensure the reliability and normal operation of multiple core systems for big data and online computing, resolving issues within the agreed SLA
• Evaluate infrastructure requirements for deployments and upgrade activities
• Develop and maintain technical documentations related to design, configuration, troubleshooting, backup, DR, etc
• Ensures deployment and operations of the data platform comply with prevailing security, regulations and audit requirements
• Provide recommendations on data governance practices and in-depth optimizations best practices

Requirements:
• Solid computer software basic knowledge; understand Linux operating system, storage, network IO and other related principles
• Familiar with one or more programming languages, such as Python/Go/Java/Shell/Ansible
• Experience with Cloudera, Informatica, or Denodo and its runtime components would be highly advantageous
• Relevant computing/distributed/big data system experience (Hadoop/HDFS /Kubernetes/Docker/OpenStack/Hadoop/Spark/Flink,etc.) would be advantageous
• Good data structure and system design skills highly preferred
• Good knowledge of information security highly preferred

About No deviation

At No deviation, we are dedicated to delivering patient-centric solutions that revolutionize the pharmaceutical landscape. As a dynamic expert in engineering consultancy, Commissioning Qualification Validation (CQV), and Quality, Compliance, and Regulatory services, we are looking for individuals who are excited to contribute to impactful projects and drive innovation.

We believe that great things happen when Empathy, Integrity, and Transparency guide our actions. That's why we foster a culture of collaboration, inclusion, and continuous development – empowering our team members to grow personally and professionally.

Position Overview

We are looking for a Sales Support Administrator to provide comprehensive support in proposal writing, sales support & operations, and administrative tasks. The ideal candidate should have strong soft skills, excellent organizational abilities, and the capability to support business functions efficiently. This role requires a proactive individual who can handle multiple responsibilities, work independently, and collaborate with various teams to ensure smooth business operations. The Sales Support Administrator will report to their line manager and collaborate with cross-functional teams to ensure the achievement of business goals.

Key Responsibilities

Sales Support

• Draft, review, and edit business proposals, tenders, and client presentations.
• Work closely with our Business Managers and Technical Teams to develop compelling proposals.
• Maintain and update document templates to ensure consistency and professionalism.
• Generate detailed reports on key business metrics and sales opportunities.
• Provide exceptional customer service, responding to inquiries with professionalism and promptness.

Administrative Support

• Handle office administration tasks, including document management and correspondence.
• Maintain accurate records of contracts, project documentation, and compliance requirements.
• Assisting in recruitment efforts by managing job postings and tracking candidates.
• Supporting HR with onboarding and policy updates.
• Track employees leave and timesheet submissions to ensure smooth operations.

Operational Support

• Streamline workflows by automating processes to boost operational efficiency.
• Foster strong relationships with internal teams and external partners.
• Support the coordination of company events and team-building activities.
• Contribute to the continuous improvement of operational processes.

Required Qualifications

• Diploma/Degree in Business Administration, Management, or a related field.
• 2 years’ experience in a business administration or support role.
• Excellent communication, interpersonal and problem-solving skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint). Experience with tools like Monday.com or CRM platforms is a bonus.
• Ability to manage multiple tasks and ensure high-quality deliverables.
• Able to work with minimal supervision and support business initiatives.

Why join us?

• Competitive salary based on experience and qualifications.
• AWS (Annual Wage Supplement)
• Discretionary bonus
• Generous Leave Policy including 3 days to care for aging family members, reflecting our commitment to family wellbeing.
• Comprehensive Health & Wellness Coverage: Receive robust medical and dental coverage to support your health needs.
• A supportive and inclusive work environment.
• Opportunities to contribute to process improvements and innovation.

How to apply

Please submit your resume, outlining your qualifications and experience relevant to the role, here.

about the company
our client is a renowned manufacturer specialising in commercial vehicles, engines and transportation solutions. We're looking for a Sales Coordinator to manage day-to-day orders and customer's queries.

about the job

• processing of all sales orders
• communicate and support all customer's queries
• review monthly sales figures and align the details

skills and experience required

• familiar with SAP and Incoterms
• min. 2 years of sales support experiences within logistics/supply chain functions

To apply online please use the 'apply' function.
(EA: 94C3609/ R1985244 )

Job Description

• Industry/ Organization Type: Electrical Equipment Manufacturer/ Production
• Position Title: Technical Support Engineer
• Working Location: Ubi
• Working Hours: Monday to Friday, 8.30 am – 5.30 pm; Saturday 8.30 am – 12.30 pm
• Salary Package: Up to $5,000 + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Provide technical support to customers for UPS, DC Systems, and Battery installations, commissions, repairs, and maintenance.
• Coordinate with end-users on-site to ensure smooth installation, commissioning, and maintenance activities.
• Collaborate with customers and engineers to ensure safe execution of site work.
• Deliver training to customers on the startup and operation of UPS and DC Systems.
• Monitor and follow up on maintenance contracts to ensure work is completed promptly.

APPLY NOW!!!

• Minimum Diploma in Electrical/ Electronics Engineering or its equivalent.
• At least 3 years of relevant experience in the UPS and DC power industry.
• Willing to travel across Asia on short notice.
• Immediate availability and own transport required.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #69101 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

On behalf of our client, a market leader in their specialisation, we are looking for a suitable candidate to join them as Technical Support Associate.

Responsibilities

• Coordinate with vendors for meter installation arrangement
• Address customer queries regarding metering concerns
• Attend to and troubleshoot any metering faults
• Investigate site abnormalities resulting from power surges or drops in energy consumption
• Perform meter accuracy tests upon customer request
• Follow up on meter readings not obtained by vendors or the Automatic Meter Reading (AMR) system
• Process daily tasks through internal workflow and coordinate with vendors for subsequent periodic meter readings or installations
• Communicate internally regarding customer inquiries related to metering and replacement of faulty meters
• Manage meter inventory
• Interaction with customers either through email correspondence or in-person meetings at customer locations

Requirements

• Diploma or Higher Nitec in Electrical or a relevant engineering field
• Fresh Graduates are welcome to apply (diploma)
• Proactive and self-motivated
• Strong customer service and communication skills
• Prior experience in meter management is advantageous but not mandatory
• Candidates with the willingness to learn new skills will also be considered
• The contract will be renewed, subject to work performance

Contract length: 12 months

Responsibilities:
• Install, troubleshoot, diagnose, configure and maintain computer hardware and software. Basic networking knowledge will be an added advantage
• To ensure the service and system are returned to an operational state as soon as possible.
• Maintain documents for network system, software, hardware and User ID
• Maintain all IT related infrastructure
• Maintain inventory and IT asset tracking
• To perform helpdesk support for end-users
• Participate and actively support company initiatives
• Professional guidance will be provided by Manager
• Other ad-hoc duties as assigned

Requirements:
• ITE / Diploma in Information Technology or Electronic Engineering
• Minimum 1 year of relevant IT experience is preferred
• Basic knowledge of networking, window servers and file permission
• Good knowledge of computer hardware
• Resourceful and able to resolve problems independently using online and offline resources
• Good communication and interpersonal skills
• Able to perform with minimum supervision and a team player
• Fresh graduates are welcome to apply

Main Responsibilities:

• Serve as the primary point of contact for B2B clients after the sales closure by Business Development Executives.
  Facilitate clear and timely communication between the company and clients.
• Work with clients to collect necessary details for project implementation, customization, or onboarding (e.g., technical specifications, timelines, and other requirements).
  Ensure all required documentation and agreements are complete and accurate.
• Collaborate with internal teams (e.g., technical, product, or customer success teams) to ensure client requirements are understood and met.
  Monitor project milestones, keeping both the client and internal teams updated on progress.
• Prepare and manage client-related documentation, such as contracts, invoices, and progress reports.
  Maintain accurate and updated client records in the CRM system.
• Address and resolve client inquiries or concerns promptly and effectively.
  Escalate complex issues to the appropriate department while ensuring resolution in a timely manner.
• Generate regular reports on client activity, project progress, and feedback for the management team.
  
  

Requirements:

• Strong communication and interpersonal skills.
  Organizational skills with attention to detail.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• A collaborative mindset and a proactive approach to problem-solving.
• Training will be provided, welcome fresh graduates to apply
  

Roles & Responsibilities

1. To handle all customer enquiries;
2. To conduct pre-course counselling to walk-in students during the enrolment process;
3. To provide administrative support (documentation) for the department in the areas of recruitment agent's training, performance evaluation and contract renewal;
4. To assist in the collection of fees and transfer timely to head office;
5. To perform frontline enquiries and reception duties;
6. To manage the Student Support Services' Reception Desk and resources to ensure it is welcoming and informative;
7. To assist in the monitoring of student's attendance, generating attendance reports and timely submitting to ICA;
8. To update student data into the electronic Student Management System promptly;
9. To provide support and documentation on the handling of feedback and complaints;
10. To support the sales process and distribution of study materials;
11. To process transfer and withdrawal requests;
12. To assist the administration of the assessment process;
13. To maintain the Student's Personal files updated at all times;
14. To collect and ensure all PEI-Student Contracts are duly signed by students and/or guardians;
15. To collect payments (course fees) and issue receipts;
16. To purchase Fees Protection (FPS) for fees collected;
17. To assist in the generation of Standard PEI-Student Contracts;
18. To perform any other duties as instructed by the Supervisor.

Job Responsibilities

• Provide day-to-day basic IT support and services to our members for various IT requests, such as those related to internet connection, printer, phone, AV etc.
• Provide reliable and customer orientated IT client services (user help desk, desktop/laptop, MS office, mobile phones, e-mail, printer - including software and hardware) in close alignment with the company.
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment.
• Operate and troubleshoot for audio and video equipment and act as the main AV support for any events and meetings.
• Managing of IT Assets, software licenses and on-boarding/off-boarding IT process.
• Works with vendor support contacts to resolve technical issues within the desktop environment.
• Ensure on call support for critical IT services work with relevant resolver group.
• Maintain and update periodically for inventory of necessary IT hardware and equipment including computers, monitors, printers, modems etc.
• Manage IT opportunities, risks and challenges pertaining to IT user help desk operations.

Job Requirements

• Diploma in Computer Science/ IT Technology Information or related fields.
• Minimum 2-year relevant experience in IT Support / technical support.
• Good technical skills in windows based client environments with the respected support tools (remote desktop).
• Experience on MS365 Online Application support - include Office, OneDrive, Outlook, SharePoint, Teams and Modern authentication.
• Good team player with good interpersonal and communication skills.
• To base at project site office, East.

• Diploma
• Customer Support / Fulfilment / Order Processing / Sales Support / Document Processing
• IMMD / Short Notice
• Alexandra Technopark

Job Scope:

• Provide customer service and admin operational support
• Serve as the main point of contact for external corporate customers and internal stakeholders
• Provide support on daily operations including registration / de-registration of corporate vehicles, follow up on renewal cases and credit card expiry date, blacklisting requests, tracking of refunds, etc
• Manage incoming phone calls and identify customers' needs to achieve satisfaction
• Build sustainable relationships and trust with corporate customer accounts
• Manage and address any corporate customer complaints or issue with product / service
• Work closely with stakeholders, to ensure the request from corporate customers are managed and delivered on time
• Generate reports
• Follow up on bad debt collection from corporate customers
• Any other duties as assigned

Requirements:

• Possess minimum a Diploma
• Minimum 2 years of customer support / fulfilment / order processing / sales support / document processing experience
• Excellent verbal and written communication
• Ability to build and sustain rapport with corporates customer and stakeholders
• Capability to identify and resolve issues promptly
• Attention to detail in handling documents and data entry
• Flexibility to adapt to changing priorities and handle unexpected situations

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

Job Summary:

We are looking for a proactive and dynamic Application Support Analyst to join our team. The ideal candidate will have at least 1 year of experience in application support, a strong understanding of Unix commands, Shell scripting, and SQL queries. You will be responsible for monitoring alerts, addressing incident tickets, and ensuring production systems run smoothly.

Responsibilities:

• Monitor application and infrastructure alerts to ensure smooth operation.
• Recommend and implement solutions to prevent and resolve production issues.
• Take ownership of incident tickets, ensuring timely responses and resolutions.
• Close open incident tickets in accordance with service level agreements (SLAs).

Requirements:

• Minimum 1 year of experience in an application support role.
• Proficiency in Unix commands, Shell scripting, and SQL queries.
• Knowledge of Job scheduling, Kafka, and ActiveMQ is a plus.
• Exposure to the banking industry is advantageous.
• Strong team player with excellent interpersonal and communication skills.
• Ownership-oriented with a commitment to meeting SLAs and delivering high-quality work.
• A dynamic individual with a strong desire to learn and grow.

Partior, the blockchain-based fintech for clearing and settlement, is redefining the way value moves globally. Founded in 2021, Partior is an independent company that grew from the Project Ubin collaboration backed by the Monetary Authority of Singapore, and is focused on addressing the operating inefficiencies experienced by industry players, including settlement delays, limited transaction transparency and high operating costs, and facilitating the movement of liquidity for financial institutions and their customers. Its network offers real-time, cross-border multi-currency payments, and Payments versus Payments (PvP) settlement. Additionally, it is exploring new services including Intra-day swaps, Delivery versus Payments (DvP) settlement and enterprise solutions.

Why Join Us?

Partior is a leading fintech company pioneering innovations in the financial technology sector. We specialize in creating transformative solutions that drive efficiency, security, and transparency within the financial industry. Be part of a team that's shaping the future of financial technology!

Partior is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What We’re Looking For

• Has a Bachelor’s/Master’s degree in computer science, engineering, or equivalent industry experience.
• Strong software engineering fundamentals
• 5-10 years of relevant experience in technical customer support (voice and email), with a strong customer interaction experience.
• Experience in supporting or implementations of applications in a cloud services environment - Amazon Web Services Google Cloud or Azure
• Excellent debugging, troubleshooting, and problem solving skills
• Proficient in one of the following: Java, Go, Javascript., Shell Script
• Working knowledge of following: SQL, Java related technologies, Scheduling Jobs, Splunk
• Familiar in IT Service Management Policies, Process Design and Development and applies Lean concepts as well as industry process best practices such as COBIT and ITIL
• Knowledge or experience in documenting business and functional requirements, processes, and interfaces
• Working knowledge in documenting processes and interfaces using common tools such as JIRA, Confluence, Global Service Desk and other reporting tools

Preferred Requirements:

• AWS, GCP, Azure and ITIL certification is a plus
• Blockchain experience in a startup environment
• Familiarity with container technologies/tools such as Kubernetes and Docker
• Project Management skills and experience.
• Experience within a production support role or service management preferably in the banking sector or within a large corporation
• Experience in payment industry or transaction banking and understanding of ISO20022 and SWIFT standards

Key Responsibilities

• Employ exceptional problem-solving skills, with the ability to see and solve issues before they affect business productivity
• Troubleshoot incidents, identify root cause, fix and document problems, and implement preventive measures
• Manage cloud environments in accordance with company security guidelines
• Work in tandem with our engineering team to identify and implement the most optimal cloud-based solutions for the company
• Define and document best practices and strategies regarding application deployment and infrastructure maintenance
• Proven ability to collaborate with multi-disciplinary teams of business analysts, developers, data scientists, and subject matter experts
• Run monitoring reports for usage, performance, and/or availability.
• Work with relevant business & technology group/units to comply with the Incident and Problem Management processes and procedures, to facilitate and improve incident recognition, logging, assignment, tracking, status notification, escalation, documentation, and management reporting.
• Participate in incident resolution calls to facilitate incident determination, recovery, and resolution.
• Timely incident recognition, logging, assignment, and resolution (or bypass/temporary resolution where permanent resolution within the allotted timeframe is not feasible) with proper documentation.
• Participate in the standard Post-mortem (Root cause analysis) process to ensure no repeat of any technology incidents with known root cause.
• Responsible to manage SLAS and target times for incidents and problem tickets
• Assist with Service improvement activities thereby ensuring the highest level of service is provided to our customers

Preferable Individual qualities

• Solution-driven: Practical and resourceful.
• Hands-on; willing and able to assist with ad-hoc requests from other teams.
• Has learning agility to keep abreast of latest technology
• Team player and works well in a team that values open communication
• Excellent communication skills (written and verbal)

Job Mandate

The IT Support Associate is primarily responsible for managing hardware and first line technical support for Singapore Branch. He/She assists the IT Support Officer to formulate the Business Recovery Plan and ensuring that activities of the branch support business priorities.

Duties & Responsibilities

1. Operations Management

a) Acts as the primary first line technical support for Singapore Office to coordinate with HO-IT to resolve users’ problems and to provide efficient service delivery, maintains harmonious working relationship with other units as well as with external entities regarding any matter affecting the operations of the branch.

b) Provides basic preventive and corrective technical support to the branch and assists HO-ITG in the resolution of infrastructure and applications concerns affecting the Singapore Office.

c) Troubleshoots and resolves hardware and software problems.

d) Ensures service level agreement compliance of service providers and reports exceptions to the IT Support Officer.

e) Develops routine/program/spreadsheet to provide formatted reports based on BU's requirements and reduce user's manual recurring tasks.

f) Coordinates with HO regarding the BUs’ report requirements and identify data sources for the reports.

g) SharePoint Administration: Ensures that good housekeeping is maintained, including clean-up of all/unused files in shared drive, etc.

2. Control and Compliance

a) Reviews and recommends system/environment enhancements as needed to ensure compliance to bank policies, procedures, control and achieve optimum efficiency and productivity.

b) Ensures compliance with bank and regulatory policies, procedures, and requirements.

c) Ensures compliance to the requirements related to systems security and physical security.

d) Ensures that Technology Policies and Procedures Circulars (TPPC) and desk manuals are in place.

e) Ensures proper maintenance and control of the Business Continuity Plan (BCP) site.

f) Ensures audit exceptions are corrected and acted upon and that action plans arising from audit findings are met.

3. Administrative

a) Ensures annual asset records checking and updating are performed and maintains inventory list of software and hardware, backup tapes, licenses and manuals.

b) Views, reads, replies regularly to e-mail messages to ensure that all instructions, advice, problems are properly handled,

acted upon and archives email messages accordingly to ensure new messages will be received.

c) Gives recommendations to improve operational efficiency.

We are seeking experienced and skilled Desktop Support Engineer/ IT Support Specialist/ Resident Engineers to join our team, this is a 12-month contract role.

Job Description/ Responsibilities:

• Hardware Issues
• Desktop System Issues
• Application Software
• Coordination (with 3rd party)
• Windows Desktop System Upgrade
• Desktop System Virus Database Upgrade
• Desktop System Patch Installation
• Device Replacement
• Device/Asset Management
• VIP Service
• Inspections Service

Requirements:

The resident engineers must be experienced and trained in Windows OS, Desktop, laptop, and mobile device troubleshooting, including simple LAN troubleshooting. They shall:

• Pick up and log all service desk calls, update ticket status, and resolution steps via ITHUB.
• Handle Service Requests and incident tickets (e.g., File Access, Password Administration, hardware & software installation, network, and telephony connectivity/setup, diagnostics, troubleshooting, and problem resolution).
• Analyze and resolve incidents, including liaising with vendors providing Level 3 support as required.
• Investigate root cause; test recommended solutions and resolution.
• Document resolution steps.
• Support Microsoft M365 Office, common commercial off-shelf desktop applications, Remote Access, desktop imaging, and new computer/software deployment service requests.
• Promote effective use of technology on supported devices.
• Install software on desktops and laptops.
• Manage printers, scanners, projectors, and multifunctional printers.
• Support video and conference tools (e.g., Telepresence/Teleconferencing Room systems).
• Conduct training and workshops, including:IT technical tips and best practices for end users (Quarterly).
  Security awareness for end users (every 6 months).
• Coordinate and support annual exercises.
• Provide VIP support services.
• Conduct inspection services, updating the status to CMA CGM APAC IT team.
• Inform the CMA CGM APAC IT team of any potential risks and initiate standard service processes upon CMA CGMIT team approval.
• Prepare, set up, back up, lock, and handle IT equipment, software, data, and accounts related to staff onboarding or departure.
• Clean and tidy equipment.

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician
• Good understanding of computer system mobile devices, mobile applications and other tech products
• Installation, configuration, and troubleshooting
• Knowledge in network system security
• Liaise with vendors on new IT purchase and implementation
• Excellent problem-solving and communication skills
• Any other ad hoc tasks assigned by supervisor

• Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)

• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions

• In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications

• Responsible for taking internal and external calls from the users regarding Application related incidents or service requests

• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

• Regularly provide statistical reports about support cases and incidents

• Dispatching all incoming tickets for the Service & Support team

• Responsible for assigning, resolving and escalating user request tickets

• Collaborate with other IT Teams on Projects

Company Overview:

Valina Services is a Quality Assurance (QA) and Commissioning, Qualification, and Validation (CQV) solutions provider for the Life Science industry. We offer personalised and focused solutions for customers across the healthcare, pharmaceutical, and manufacturing domain.

About the Role:

We are looking for a highly motivated and experienced Application Support Engineer to join the Valina Services team. The ideal candidate will have a strong technical background to provide technical helpdesk support and design automation test scripts for SaaS applications.

Job Responsibilities:

- Provide technical helpdesk support for SaaS applications to address service concerns and resolve technical problems.

- Troubleshoot technical issues and work with support team and SMEs, when necessary, to ensure minimal disruption to user operations.

- Develop, execute and maintain automated test scripts using web automation tools.

- Collaborate with cross-functional teams to understand requirements and design test strategies

- Provide guidance and support to the team on automation experience and knowledge.

- Analyze test results, identify performance bottlenecks and recommend improvements.

- Stay updated with the latest trends and best practices in test automation and continuously improve the testing process.

- Willing to do manual testing on an as-needed basis.

Job Requirements:

- Well-versed in programming languages (eg, PHP, HTML 5, JavaScript, MySQL, XML)

- Understanding of software testing lifecycle (STLC) and testing methodologies.

- Familiarity with cloud-based testing environments (eg, AWS, Azure).

- Experience in web automation tools (eg, Selenium, Appium).

- Having knowledge of automation testing software like Cerberus, Cypress, Playwright, etc. will be advantageous.

- Experience in the Life Science industry will be a plus.

- Able to think out of the box and adapt to changing priorities.

- Excellent collaboration, problem-solving abilities, and adaptability in a dynamic environment.

What We Offer:

- Competitive basic salary and commission package

- Collaborative and team-oriented culture that embraces diversity

- Comprehensive medical and dental benefits

- Flexible hybrid work policy

Job Responsibilities:

1. Receive and process sales orders accurately and efficiently, ensuring all required information is complete. Coordinate with various departments, such as overseas productions and logistics, to ensure timely order fulfilment.

2. Update and maintain the sales database by entering new customer information, updating contact details, and recording interactions and sales activities. Ensure data integrity and accuracy.

3. Support filling sales related reports & date base and customer analytics.

4. Respond to customer inquiries promptly and professionally via email, phone, or in-person. Provide basic information about products, availability, and delivery schedules. Assist in resolving customer complaints or issues by coordinating with relevant sales staff and departments.

5. Occasionally join sales staff for meeting with prospective customers.

6. Provide administrative support to the sales team, including scheduling meetings, customizing sales presentations and proposals, and maintaining sales collateral. Assist with sales forecasting and budgeting.

7. Organize timely follow up with customers on previously quoted projects and their status and report back to sales staff and/ or management.

8. Assist in organizing sales events, trade shows, and conferences. Coordinate logistics, manage registrations, and provide on-site support when necessary.

9. Build and maintain strong relationships with customers by providing exceptional customer service. Follow up with customers to ensure satisfaction and identify opportunities for upselling or cross-selling.

Required Skills:

1. Excellent organizational and time management skills.

2. Strong attention to detail and accuracy.

3. Effective communication and interpersonal skills.

4. Proficiency in MS Office Suite, particularly Excel and PowerPoint.

5. Ability to work independently and collaboratively in a team.

6. Strong problem-solving and decision-making abilities.

7. Ability to prioritize tasks and work under pressure.

Required Qualifications:

1. Diploma or equivalent; a degree in business administration, sales or logistics or a related field is preferred.

2. Prior experience in a sales support or administrative role will be an added advantage.

3. Excellent written and verbal communication skills.

4. Strong numerical and analytical skills.

5. Ability to adapt to changing priorities and work in a fast-paced environment.

6. Professional and friendly demeanour.

Working hours: Mon to Fri, 9am to 6pm

Job Responsibilities:

• Troubleshoot and resolve technical issues, providing timely support to users.
• Ensure compliance by keeping software licenses and Windows systems up-to-date.
• Monitor and track monthly updates for Windows, SEP, and ManageEngine agents.
• Manage IT equipment and software inventory, ensuring smooth operations.
• Diagnose and resolve hardware and software issues for end users.
• Maintain and update the organization’s knowledge base with valuable information.
• Address user requests and issues promptly, ensuring high service quality.
• Log and document all service desk interactions and resolutions using Azure DevOps.
• Prioritize and manage incoming IT service requests efficiently.
• Collaborate with IT teams to resolve complex technical challenges.
• Provide user training and guidance for better utilization of IT resources.
• Create and maintain troubleshooting documentation and guides.
• Implement and enforce IT security policies and procedures.
• Identify areas for IT process improvements and recommend solutions.
• Stay updated on the latest technology trends and incorporate best practices.
• Administer ITSM tools such as ManageEngine and SEP.
• Address high-priority issues and ensure their swift resolution.
• Track and route issues or requests while documenting resolutions.
• Use Excel for data analysis, segregation, and alignment tasks.
• Prepare monthly reports and presentations as per client requirements.
• Maintain daily dashboards to track pending tasks and bug closures.
• Provide remote desktop support to resolve issues related to OS, MS Office, printers, and other user concerns.

Job Requirements:

• Diploma in Computer Science, Information Technology, or a related field.
• 2- 5 years of experience in IT support or a similar role.
• Proficiency in ITSM tools like ManageEngine and SEP.
• Strong knowledge of Windows operating systems, software updates, and licensing.
• Hands-on experience with remote desktop support tools.
• Excellent troubleshooting and problem-solving skills for hardware and software issues.
• Proficiency in Excel, including data analysis, formatting, and reporting.
• Familiarity with Azure DevOps or similar tools for logging and tracking issues.
• Strong understanding of IT security policies and compliance standards.
• Ability to create and maintain technical documentation and user guides.
• Effective communication and collaboration skills to work with cross-functional teams.
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• A proactive approach to identifying and implementing IT improvements.
• Willingness to stay updated with the latest technologies and best practices.

JOB SCOPE AND RESPONSIBILITIES

1. Provide user support and customer service on Dynamics NAV/Business Central.

2. Troubleshoot problems and advise on the appropriate actions

3. Maintain comprehensive experience and strong knowledge of core software, business processes and best practices, related technologies and enhancements, and industry trends

4. Work on break/fix support to ensure clients experience with minimal service disruptions

5. Escalate ISV related product issues and work with partners to drive for resolution

6. Apply experience and knowledge while working with clients to ascertain solution requirements, potential technical options within Dynamics NAV /Business Central and related technologies, and scope and resource requirements associated with each option

REQUIREMENTS

1. Degree in a relevant discipline e.g. IT, Computer Science, Engineering, Science

2. Advanced working knowledge in Dynamics NAV/Business Central

3. Possess problem solving, communication and client handling skills.

4. Team player

5. Lifelong learner

Job Description

We are looking for a Production Support Lead, to help our client manage and lead a team of production support analysts for systems related to the client’s trading systems (Aspect). You will provide technical business analysis for production support teams and troubleshoot issues to maintain the reliability and stability of systems.

You’ll be working with our client’s stakeholders to lead in assessing, improving the existing systems and onboarding new systems for handover from a support perspective and transition them to the support team. You would be working closely with development and testing teams to diagnose and resolve issues identified by providing insights of domain and systems.

Your Impact:

• Use Agile methodology to organize team as a ScrumMaster and be able to identify items across various workstreams to develop structured processes for issues handling.
• Delivery of process flow mapping within workstreams for transitioning and adoption.
• Articulate technology-based solutions, present in new business situations and workshops, and sometimes navigate complex client situations.
• Be the first point of contact to identify, manage and resolve requirement questions, dependencies, issues and risks with the onshore and offshore team and business.
• Deliver customer value through defining, measuring and achieving SLA requirements for support teams.
• Communicate effectively with the users, stakeholders and dev teams from the client [Strong verbal and written communication]
• Represent team in client meetings, stakeholder calls and will provide reports, updates and insights.
• Ability to understand client systems to handle critical incidents and work with the various stakeholders (Support Team, Dev Team, DBA, DevOps) till issue resolution.

Qualifications

• 10+ years’ experience in delivering complex business or technology solutions, from solution design to end-to-end system implementation
• Business and functional requirement gathering with technical knowledge of database system SQL, NoSQL and Databricks.
• Good understanding end to end process flow in commodity trading for physical, derivatives and futures.
• Experience with agile processes and understand of tools like ITSM, JIRA, Opsgenie, Confluence, Azure Systems (Infrastructure, ADF, Databricks, Storage Explorer, Service Bus)
• Ability to work with cross-functional teams developing business and systems requirements, user interface design and prototyping, data modelling, and system design
• Good knowledge of Microsoft Office tools and Microsoft Power BI

Set Yourself Apart:

• Hands-on experience with product configurations, design, and implementation of CTRM Systems Open Link, Allegro or Aspect etc.

Job Summary

The Water Treatment Marketing Support Executive will be crucial in developing and executing marketing strategies to promote our water treatment products and services. This position requires a blend of technical knowledge of water treatment processes and strong marketing acumen to communicate our value proposition to clients and stakeholders effectively.

Key Responsibilities

1. Develop and implement comprehensive marketing strategies to support the promotion of our water treatment solutions.
2. Collaborate with the sales team to create targeted marketing materials, including brochures, presentations, and case studies.
3. Conduct market research to identify trends, customer needs, and competitive landscape within the water treatment industry.
4. Organize and participate in industry events, trade shows, and webinars to showcase our products and services.
5. Manage digital marketing campaigns, including social media, email marketing, and website content updates.
6. Provide technical support to the sales team by articulating product features, benefits, and applications effectively.
7. Foster relationships with key customers and industry partners to enhance brand visibility and reputation.
8. Monitor and analyze marketing performance metrics to optimize strategies for maximum impact.

Qualifications

1. Bachelor’s degree or above in environmental science, Chemical Engineering, Marketing, or a related field.
2. Minimum of 3 years of experience in marketing support or product management within the water treatment or environmental sector.
3. A strong understanding of water treatment technologies and processes is highly desirable.
4. Excellent communication skills, both written and verbal, with the ability to convey complex technical information.
5. Proficiency in digital marketing tools and platforms (e.g., Google Analytics, social media management).
6. Strong analytical skills with a data-driven approach to decision-making.
7. Ability to work collaboratively in a team environment while also being self-motivated.
8. Technical Skills:

• Strong understanding of membrane filtration technologies (Nano Filtration, Reverse Osmosis).
• Familiarity with water quality parameters and analytical methods.
• Experience in market analysis and product positioning.

Desired Attributes

1. Strong analytical skills with a problem-solving mindset.
2. Ability to work collaboratively within cross-functional teams.
3. A proactive approach to identifying opportunities for improvement in products and processes.

Working Conditions

1. The position may require occasional travel for customer visits, trade shows, or training sessions.
2. Flexibility to work in a dynamic environment with changing priorities.
3. Salary (commensurate with experience): S$5200 – S$ 7500.
4. A part-time position is also available for application.

Application Process

1. Interested candidates should submit their resumes and cover letters detailing their relevant experience and qualifications.
2. Interested applicants, kindly forward the above-required document indicating the earliest availability/notice period required, and current and expected salary via email to: [email protected]

We regret that only shortlisted candidates will be notified.

Working Location: Defu Industrial City