ARC Tier 1 is required to work in a secure ARC environment. ARC is a type of call center that specializes

in providing technical support or customer service for complex products or services. An ARC typically

employs highly trained and specialized agents who are knowledgeable about the product or service being

supported. They may also use advanced technologies such as artificial intelligence, chatbots, and

automation to assist with customer inquiries and support.

In addition to providing technical support, an ARC may also be responsible for proactive monitoring and

management of the product or service being supported, identifying, and resolving issues before they

become problems for customers. This can help to improve overall customer satisfaction and reduce

downtime for critical systems or services.

Overall, an Advanced Response Center plays a critical role in ensuring that customers receive high-quality

technical support and service for complex products and services.

ARC Tier 1 is responsible for provide first level technical support to customers. ARC Tier 1 will work

closely with ARC Tier 2, Team Leads & Technical Support Engineers to achieve this purpose. ARC Tier

1 is the first line of technical support. This team is responsible for basic customer

issues/enquiries/request/alert. It is the same as 1st Level support which provide basic technical or non-

technical support functions.

ACR Tier 1 functions and responsibilities (not limited)

 Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR

handling, Monitoring consoles)

o 1st level troubleshooting of in supported systems

i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale

o Security event monitoring

o Server and network availability and performance monitoring

o Password reset and unlock

o Perform log & route [to higher tier or Resolver Team(s)]

 Record and manage all transactions/ cases in Service Management System

 Broadcast notifications to the relevant parties

 Provide timely status update, follow up on cases escalated until closure within the service level

agreement.

Ensure daily tasks are executed according to the Standard Operation Procedure

Job Scope:

Programme and operational support

• Liaison with 2 external vendors on tracker distribution operations and logistical needs e.g. monitoring stock inventory levels, resolving operational/customer care issues that are escalated
• Perform reconciliation of tracker issuance numbers, conduct investigations and rectifications on errors or discrepancies, and update record keeping ensuring 100% accuracy
• Update key monitoring statistics, such as issuance numbers, appointment related datasets, utilisation rate of fitness wearables on a weekly or monthly basis for reporting
• Ensure timely submission of documentation and reports by client vendors on a daily, weekly, or monthly basis as required.
• Conduct monitoring on vendors’ performance indicators and follow-up on non-compliance or non-performing areas
• Assist in contract management matters, including billing and budget tracking matters
• Work with internal and external stakeholders to develop, update and enhance Standard Operating Process (SOPs) and Frequently Asked Questions (FAQs) to resolve operational issues so as to increase efficiency and improve customer journey
• Coordination and basic secretariat support for biweekly meetings with internal and external stakeholders
• Perform on-site audits or checks on the operations and processes, if required

General administrative support

• General administrative work such as data entry and record keeping as assigned or required by the department. This may include customer care operations.
• On a to-need and ad-hoc basis, to support on-site operations for client programmes (e.g. mass fitness wearable distribution events)

Working Arrangement:

Location: Outram Park

Contract Duration: 6 Months

Job Requirements:

• Good excel skills
• Meticulous and comfortable working with numbers
• Operation work experience

EA License No.: 96C4864

Reg. No.: R22110485

We are seeking a skilled IT Support Technician to join our team and provide technical assistance and support for end users & partners. The ideal candidate will have a technical background, excellent troubleshooting skills, and the ability to communicate effectively with users at all levels.

This role will involve resolving technical issues, installing and configuring hardware and software, and providing technical guidance to junior product support staff.

Key Responsibilities:

• Provide technical support and assistance to end users via phone, email, remote tools, and in person.

• Troubleshoot and resolve hardware, software, and network issues escalated from Level 1 support.

• Install, configure, and maintain desktops, laptops, printers, and other end-user devices.

• Diagnose and resolve technical problems related to operating systems, applications, and company’s brand product.

• Collaborate with customer’s IT teams to escalate and resolve any complex technical issues in a timely manner.

• Document all support activities, including troubleshooting steps, resolutions, and user interactions into the system.

• Provide training and guidance to end users on the use of hardware, software, and systems. (Ad-Hoc)

• Perform software updates, patches, and system upgrades as required to ensure security and stability.

• Assist to maintain inventory of hardware and software assets, including tracking and managing equipment and licenses. (Ad-Hoc)

Qualifications:

• 1~2+ years of experience in a L1/2 desktop support role or similar position. (Preferably but training provided too)

• Experience troubleshooting hardware, software, and network issues in a Windows environment.

• Knowledge of Active Directory, Group Policy, and other Windows domain services (Preferably but training provided too)

• Familiarity with remote desktop support tools and techniques.

• Excellent communication and interpersonal skills, with the ability to interact professionally with users at all levels.

• Strong problem-solving and analytical skills, with attention to detail.

• Ability to work independently and collaboratively in a fast-paced environment.

Soft Skills:

• Self learner & team player

• Proactive and strong analytical skills

• Quick Learner

Responsibilities:

• Vendor and Customer Management:Manage relationships for selected AMS partners.
  Serve as the point of contact for clients’ issue escalation, resolution, and project initiation.
  Collaborate with business units and AMS support partners to meet business demands.
  
• Operations Management:Oversee day-to-day AMS support operations, including incident management, change management, problem management, and service requests.
  Ensure adherence to SLAs, generate status reports, and maintain dashboards.
  Drive the transition of projects to support.
  
• Process and Standards Development:Develop and enforce efficient procedures, processes, and guidelines.
  Follow applicable standards, methodologies, and best practices for system maintenance and support.
  
• Stakeholder Communication:Provide proactive status updates to relevant stakeholders.
  Strengthen customer relationships to enable cross-selling or upselling of SAP products and services.
  

Qualifications and Experience:

• Experience:3-5+ years of experience as a Service Delivery Manager in SAP AMS operations.
  Hands-on SAP functional (Logistics module) or technical consulting experience in projects or support services.
  Proven ability to manage customer stakeholders, including business users and IT managers, as well as external vendors.
  
• Skills:Proficiency in incident management, change management, problem management, and service delivery metrics.
  Experience in SAP AMS support operations, including SLA management and report generation.
  Strong understanding of project-to-support transitions.
  

POSITION SUMMARY

Involves the completion of administrative and/or operational tasks relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, dispatch activities and local customer service.

PRINCIPLE DUTIES, AND RESPONSIBILITIES

• Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.
• Performs defined procedures and processes with accuracy and completeness. Ensures time commitments and deadlines are met. Processes may include use of manual procedures or local or regional systems. Verifies data and completes procedural checks against predefined processes or criteria to ensure accuracy and quality. Uses appropriate tools and equipment as required. May make decisions relating to procedural checks, including situations where the outcome is not clearly indicated. Seeks support of senior team members as required. Provides feedback on processes and procedures proactively, making recommendations for continuous improvement to senior team members.
• Investigates and resolves problems or exception situations using systems or equipment, as appropriate. May act as the focal point for specific types of resolutions within the department and across other teams. Makes decisions based on clearly defined criteria and escalates others as appropriate to senior members. As required, evaluates options, escalates and gains approval for solutions that are outside of established parameters. Supports implementation of corrective actions.
• Uses appropriate communication methods to understand and share information with customers, team members including vendor staffs and other departments. Supports team members and other departments during process changes including participating in the development of appropriate Job Aids, procedures & on-the-job training materials. May deliver required training in accordance with defined standards.
• Validates or completes accurate and timely reporting. Supports/research relevant data and collates for analysis and interpretation. Prepares reports as required and may include recommendations for areas of improvement. Inputs data to company systems. Ensures accuracy of own and others’ data and completes checks of system to ensure data integrity is maintained.
• Ensures ongoing compliance with defined FedEx processes and procedures, relevant legislation and external regulations, and predefined agreements. Ensures required approvals are sought throughout processes. Notifies management of any non-compliance issues as they arise.
• Works closely with customer, team including vendor staffs and other departments to ensure accuracy of information and completion of processes to deadline. Also includes contact with customers, vendors or employees, to investigate or resolve issues as required. Aligns and gains commitment to actions from the different stakeholders.

JOB SPECIFICATIONS

Academic:

• Secondary education or equivalent
• Fresh graduates are welcome

Experience, knowledge & attribute:

• Accuracy & Attention to Detail
• Microsoft Office & PC Skills
• Planning & Organizing Skills
• Interpersonal Skills
• Problem Solving Skills

Recruiter (WFH, Remote Support)/ Call Support/ Telemarketer - Commission based

Calling for Supermoms, Superdaddy, Superhero YOU!

YES! You are THE ONE! We are hiring Recruiter (WFH, Remote Support)/ Call Support/ Telemarketer) who are keen to take on flexible-work arrangement as a Recruiter cum Telemarketer.

We want you and we would like to journey with you to help you achieve your next career purpose that commensurate with an attractive benefit/ Commission and an integrated work life harmony.

Come, join our Team!

Interested applicants, we are waiting for you… wait no further and send over your MS word resume over to us.

Job Requirements

• Good track record in providing Customer Service/ Telemarketer.
• Proven experience as Recruitment Consultant, HR Consultant or similar position will be an added advantage
• Min. 2 years of Customer Service/ Telemarketer/ Cold-calling in a Call Centre environment experience.
• Experience working as a Telemarketer in a Bank or Contact Centre environment is highly desirable.
• Able to communicate effectively and professionally over the phone.
• Confident and pleasant personality
• Enjoy talking to people over the phone.
• Willing to learn the traits of recruitment.
• Able to work independently and as a team

**Incumbent must be CEI Certified or willing to go for the CEI course is required.

Candidate must be willing to take on a Commission base role.

Please contact us or apply in-confidence your update MS Word Resume to : [email protected]

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

We are seeking an experienced OFSAA (Oracle Financial Services Analytical Applications) Consultant to join our team in supporting our clients, a leading financial institution. As an OFSAA Consultant, you will be responsible for implementing, customizing, and optimizing OFSAA solutions to meet the bank's regulatory compliance requirements, risk management needs, and profitability goals.

Skills:

Bachelor's degree in Computer Science, Information Technology, or a related field.

Strong experience in Oracle application development, with a focus on OFSAA.

Proficiency in Oracle PL/SQL programming and SQL query optimization.

Experience with OFSAA modules such as FTP, ALM, LRM, PFT, and RRM.

Familiarity with financial industry concepts and regulations, such as Basel III, IFRS 9, and Dodd-Frank.

Experience with data modeling, ETL processes, and data integration techniques.

Knowledge of software development lifecycle (SDLC) methodologies and best practices.

Excellent analytical and problem-solving skills.

Strong communication and collaboration skills, with the ability to work effectively in a team environment.

Ability to multitask and prioritize tasks in a fast-paced environment.

Required Qualifications:

5+ years of experience in Oracle Financial Services Analytical Applications (OFSAA).

Experience with Oracle Database technologies, such as Oracle Exadata.

Knowledge of Java programming language and web services development.

Experience with reporting and business intelligence tools, such as Oracle Business Intelligence Enterprise Edition (OBIEE) or Oracle Analytics Cloud (OAC).

Familiarity with regulatory reporting frameworks, such as CCAR and DFAST.

Experience with version control systems, such as Git or Subversion.

Knowledge of cloud computing platforms, such as Oracle Cloud Infrastructure (OCI) or AWS.

Experience with Agile development methodologies, such as Scrum or Kanban

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for Data Quality Engineer/Analyst

Internal Code: A24122

This is a healthcare application:

• Mobile application (iOS and Android)
• Dashboard (React)

What will you do?

Support the development and business teams in unit testing and archiving data, engineered features, and algorithmic inputs/outputs throughout the data pipeline and to support analytics.

Proven experience as a data engineer/ data analyst in mobile app development projects and administrative dashboards.

1. Create unit tests throughout the data and algorithms domain:

• Work with engineering and business teams to implement wide-coverage unit tests of data and engineered features at different stages throughout the data collection and processing pipeline
• Create unit tests of inputs to and outputs from the algorithms that drive the clinical service
• The unit tests include validation of the inputs and outputs of black-box machine learning algorithms
• Establish a regular process to execute the tests and document their outcomes as a part of our product development and release lifecycle

2. Implement and refine mechanisms to continuously archive the state of algorithmic inputs and outputs:

• Implement a process of taking snapshots of data/features input into algorithms necessary to recreate their outputs/predictions at any point in the past during the service
• Communicate requirements to the software development team

3. Assist in the successful delivery of regular service analytics and reports:

• Support the business and analytics teams in their daily and weekly delivery of reports on data completion, user engagement, and algorithm actions by addressing any data quality and validation requirements.

What are we looking for?

• Bachelor's Degree in computer science, engineering, business analytics, technology, or a related field.
• Minimum of 2 years of experience in data engineering, data analytics, or data product management roles within the tech industry. Experience in healthcare is a plus.
• Ability to implement tests in Python.
• Experience in machine learning algorithms
• Good understanding of the validation requirements of an algorithmic product. Knowledge of healthcare regulation and auditing requirements is a plus.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice () to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Partner Success Analyst will provide client support across all client groups whilst working collaboratively with the business. The role is very varied and exploits different skillsets, including front and back-office responsibilities.

Main Duties & Responsibilities:

• Being the first point of contact for LMAX Global and Digital clients and acting as an ambassador for the company servicing clients across different trading platforms.
• Providing client support at all levels, dealing quickly and efficiently with enquiries or complaints by phone, post, email and live chat.
• Carrying out administrative back-office tasks that are in line with client account management and support, which includes running reports, account statements, dealing with ad-hoc external client and internal requests.
• Perform the role of a trader, processing client trades over the telephone
• Assist clients with an understanding of their trade executions with an in-depth analysis
• Client account management – includes opening an account, documents chase up, dealing with trading queries, following up on clients’ payment and trading activities
• Carry out basic Payments tasks, such as fund transfers to and from MT4/5 and inter account transfers, verifying client bank accounts, raising deposits to Broker Operations
• Understanding of CFD dividends & FX Swaps to assist clients with their queries
• Support the Sales team where necessary
• Support Introducing Brokers and their clients
• Work to weekly, monthly and quarterly objectives and targets
• Follow internal policies and adhere to regulatory requirements

Essential Skills / Experience:

•    Business Fluency in written and verbal English & Hindi

•    Effective relationship builder and influencer

•    Pragmatic and flexible with ability to handle ambiguity and remain focused

•    Confident and proactive in communicating with people at all levels and a good team player

•    Performance driven and results orientated with a strong bias for action and outcome. Strong problem solver

•    Can handle large workloads and remain calm and productive in stressful situations

•    Reliable and willing to work antisocial hours to meet client requirements, solve their problems and thus encourage future business

•    Proficiency in MS Office applications

•    Previous client facing experience

• 25 days of holiday 
• Bonus 
• Pension: CPF 
• Private medical and dental coverage 
• Term Life 
• Personal Death and Accident Insurance  
• Wellness contribution program with access to ClassPass 
• Plumm Platform 
• Five volunteering days 
• Give as You Earn initiative 
• Learning and development programs 

Responsibilities

Requirements Gathering:

• Collaborate with business stakeholders to understand their requirements for the COBOL code migration.

• Analyze existing COBOL applications and identify functionality and data dependencies.

Solution Design:

• Work closely with solution architect, framework team and developers to design migration solutions that align with business needs.

• Develop documentation outlining the proposed migration strategy.

• Design the detailed technical solution based on underlying framework and infra architecture

Test Suites Documentation and Test Data Mining

• Document each test case with clear objectives, expected outcomes, and test steps.

• Regularly review and revise test cases to reflect changes in the project scope or discovered during testing phases per users and ITPM’s review.

• Determine the types of data needed to thoroughly test application functionalities, including boundary value, error value, and standard use case data

Risk Assessment:

• Identify potential risks and challenges associated with the migration process.

• Develop mitigation plans and contingency strategies.

SIT and UAT:

• Conduct thorough SIT.

• Capable of troubleshooting code-level problems effectively.

• Support users and ITPM on UAT execution

Documentation and Reporting

Requirements

• Bachelor’s degree in Computer Science, IT, or related field.

• 3-4 years of experience working with Cobol

• Experience in technical support or a similar role is a plus.

Licence no: 12C6060

We are seeking an experienced OFSAA (Oracle Financial Services Analytical Applications) Consultant to join our team in supporting our clients, a leading financial institution. As an OFSAA Consultant, you will be responsible for implementing, customizing, and optimizing OFSAA solutions to meet the bank's regulatory compliance requirements, risk management needs, and profitability goals.

Skills:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong experience in Oracle application development, with a focus on OFSAA.
• Proficiency in Oracle PL/SQL programming and SQL query optimization.
• Experience with OFSAA modules such as FTP, ALM, LRM, PFT, and RRM.
• Familiarity with financial industry concepts and regulations, such as Basel III, IFRS 9, and Dodd-Frank.
• Experience with data modeling, ETL processes, and data integration techniques.
• Knowledge of software development lifecycle (SDLC) methodologies and best practices.
• Excellent analytical and problem-solving skills.
• Strong communication and collaboration skills, with the ability to work effectively in a team environment.
• Ability to multitask and prioritize tasks in a fast-paced environment.

Required Qualifications:

• 5+ years of experience in Oracle Financial Services Analytical Applications (OFSAA).
• Experience with Oracle Database technologies, such as Oracle Exadata.
• Knowledge of Java programming language and web services development.
• Experience with reporting and business intelligence tools, such as Oracle Business Intelligence Enterprise Edition (OBIEE) or Oracle Analytics Cloud (OAC).
• Familiarity with regulatory reporting frameworks, such as CCAR and DFAST.
• Experience with version control systems, such as Git or Subversion.
• Knowledge of cloud computing platforms, such as Oracle Cloud Infrastructure (OCI) or AWS.
• Experience with Agile development methodologies, such as Scrum or Kanban.

~ 5 days work week, Monday - Friday 9am - 6pm

~ Location: Tanjong Pagar

~ 6 months contract and convertible to permanent based on performance

Our client is a solar energy solution provider in Singapore

Responsibilities:

• Develop and maintain high-quality Excel spreadsheets and reports to support financial analysis and decision-making.
• Provide accurate and predictive forecasts, such as raw material needs, revenue projections, and financial trends.
• Analyze large data sets to extract actionable insights and support strategic initiatives.
• Collaborate with cross-functional teams to provide financial insights and recommendations.
• Assist in preparing financial models for budgeting, forecasting, and valuation purposes.
• Ensure the accuracy and integrity of financial data and models while meeting tight deadlines.

Requirements:

• Bachelor’s degree in Accounting, Finance, Mathematics, or a related field.
• A minimum of 3 - 5 years of professional experience, preferably with exposure to audit or financial analysis.
• Advanced proficiency in Excel, including the use of macros, VBA, and advanced charting tools.
• Solid understanding of accounting principles, financial statements, and valuation techniques like DCF analysis.
• Strong attention to detail with the ability to manage and analyze large data sets effectively.
• Excellent time management skills, capable of delivering high-quality work under pressure and tight deadlines.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Jason Bong Wee Kiat

EA Personnel Reg. No.: R23116067

Responsibilities

• Conduct research within assigned area of fixed income market coverage using information sources, including financial statements, earnings reports, published research, financial databases, corporate and management access
• Generate timely, and actionable bond investment ideas. Work with other members of the research team to evaluate a comprehensive range of bonds and bond funds
• Achieve and maintain a coverage list of bond issuers, and provide periodic research recommendations for bonds in the coverage list and newly issued bonds
• Communicate these investment ideas to the investing public and internal stakeholders through research reports, presentations, and other channels
• Contribute investment views and research in collaboration with the regional offices
• Contribute to the growth of the firm's fixed income business
• Undertake additional/ ad-hoc duties and projects assigned

Requirements

• Bachelor degree holder in a related discipline (accountancy, economic, finance or business administration), preferably with investment research experience
• Experience working with systems such as Bloomberg is desirable
• Good understanding of financial statements, bond mathematics, and macro drivers
• Demonstrated strong analytical skills, numerical capability, and attention to detail
• Excellent communication skills. Strong command of both spoken and written English. Mandarin speaking capability is a plus
• Demonstrated interest in and passion for investing
• Able to multi-task and meet constant deadlines

Senior IT Business Analyst/Product Design
Duration: 12 Months (convertible to perm)
Location: Beach Road


YOUR RESPONSIBILITIES:

• Lead program/project requirements and design sprints to define business and technical requirements through design implementation.
• Manage the requirements delivery (planning, estimation, risk management, reporting) to succeed in meeting overall program/project delivery.
• Leverage business knowledge to advise features/requirements priorities to delivery leads and/or product owners.
• Gather requirements by facilitating/coordinating meetings and conversations between business users, product owners, designers, SMEs, tech leads, and other relevant stakeholders.
• Identify people and systems impacted by functional and non-functional requirements.
• Collaborate with AI-enabled tools and methodologies to ensure requirements are effectively integrated into AI-supported workflows.
• Create/gather acceptance criteria in user stories and prepare any requirements specifications.
• Validate AI-generated outputs, ensuring alignment with business objectives and compliance with pre-set rules.
• Proactively engage, manage, and build strong relationships with clients and stakeholders.
• Work closely with Developers, DevOps engineers, Designers, and QA teams during all phases of the development lifecycle.
• Participate actively in mob programming sessions to facilitate AI-supported collaboration and contextual alignment among team members.

Requirements:

• Degree in Information Technology or equivalent.
• Relevant domain: Financial Institution, Retail, E-Commerce, Environmental, Social, and Corporate Governance (ESG).
• With more than 5 years of working experience in IT business analysis, including experience in AI-driven workflows or collaborative AI-enabled team structures.
• Good understanding of enterprise applications or prior experience in various tech products/development stacks is ideal but not mandatory.
• Strong familiarity with AI tools such as ChatGPT, GitHub Copilot, Jira Automation, or other AI-enabled platforms is a plus.
• Participated in full software or product development cycles.
• Knowledge and experience of Agile development practices.
• Experience working within teams or other high-collaboration environments is highly desirable.

Job Description

• Responsible for sampling and laboratory testing on raw materials, packaging materials, in-process and final products for compliance to quality standard.
• Responsible for in-process line check, environmental monitoring and water monitoring programs.
• Support laboratory operations, including sample receipt, sample subdivision and labelling, waste disposal, stability sample packing etc.
• Perform documentation in accordance to Good Manufacturing Practices (GMP) and Good Laboratory Practices (GLP) requirements.
• Conduct training to fellow colleagues on simple procedures (E.g. hygiene and safety).
• Practice laboratory good housekeeping and ensure laboratory safety procedures are followed.
• Highlight abnormality during testing and obtain authorization for laboratory investigation from supervisor.
• Perform equipment troubleshooting where required.
• Other responsibilities include laboratory equipment calibration/maintenance, equipment qualification, method development and validation as well as involvement in improvement projects.

Requirements

• Diploma and above.
• Minimum 1 year laboratory experience in pharmaceutical/related industry. Fresh graduates are welcome to apply. For senior position, minimum 3 years QC experience in pharmaceutical/related industry is required.
• Experience in laboratory equipment operations such as GC, HPLC, UVS, and FTIR etc. with good troubleshooting knowledge preferred.

About the Role

Ankura’s Global Construction professionals are recognised as leading experts in providing construction dispute resolution and advisory services for some of the world’s largest and most complex construction projects.

We are seeking a Delay Analyst to join our Construction Disputes & Advisory practice in Singapore. You will support and work alongside some of the most highly regarded delay experts in analysing and providing solutions on complex issues arising out of construction disputes in domestic and international arbitrations and litigations, as well as on live projects.

You will have opportunities to work on projects across a wide range of industry sectors globally, including oil and gas, building, process plants, power generation, civil infrastructure, and marine projects.

This position will suit candidates with an ambition to grow and develop as an expert in construction delay. You will be assigned a dedicated mentor to guide and support your professional development through on-the-job training, regular coaching and professional development courses and certifications.

Responsibilities

You will:

• Assist in detailed forensic analyses of project data and schedules to determine causes and extent of project delays and productivity lossAssist in writing and preparation of expert reports in domestic and international arbitrations and litigations, explaining delay analyses performed and results of the analyses
• Work with a team to provide advice and strategic solutions to clients on complex challenges faced on construction projects, and assist in preparation of reports for extension of time, loss and expense, disruption and prolongation claims.

Requirements

The successful candidate will possess:

• A good bachelor’s degree or higher in engineering or science from a recognised university
• Outstanding and effective writing skills
• Excellent analytical, problem-solving, reasoning and organisational skills, with strong attention to detail
• Ability to plan and manage own work tasks to meet strict deadlines
• Background in construction or shipbuilding industry is preferred, but fresh graduates are also welcome to apply

Applicants should include a cover letter (applicant will not be considered without this) and a CV, identifying relevant experience and professional background. All information provided will be treated in strict confidence and used exclusively for consideration for this position.

Interested candidate(s) kindly email your CV to [email protected] and quote this ref no. MCF-2024-0532514

Ankura is proud to be an equal opportunity employer committed to fostering a diverse and inclusive environment where mutual respect and collaboration is paramount. All qualified applicants will receive consideration for employment without regard to age, race, colour, religion, sex, sexual orientation, gender identity and expression, disability, protected veteran status, national origin, or any other legally protected status.

Job Description:

• Contribute to IT initiatives for Antaes Asia clients
• Delivery of comprehensive business analysis to provide solutions for business needs.
• Work with the project team including product owner, senior developers, architects, BA’s to deliver business requirements and improve business processes and systems.
• Work closely with stakeholders to define requirement and various artifacts around application development or enhancement.
• Specification of business rules for regulatory reporting, business operations and transformations.
• Functional design and testing of solutions.
• Maintenance and promotion of best practices around the data dictionary of the bank.
• Interaction with developers to define implementation specs.
• Interaction with other IT teams to explain and communicate on Data services
• Assisting with the daily operations through scrum, Jira and Kanban, techniques.
• Contribute to the promotion of Antaes services on top of assistance provided to clients

Job Requirements:

• At least Bachelor’s Degree in Computer Science, Information Technology, Programming & Systems Analysis, Science (Computer Studies) or related fields
• At least 5 years of relevant experience
• Strong Communication to bring consensus on requirement.
• Strong functional knowledge of financial product & regulatory reporting
• Knowledge on the MIFID2/SFTR/EMIR / any APAC transaction regulatory reporting principles is desirable.
• Experience of capital market processes, e.g. Pricing, Sales/Trader workflow, etc
• Exposure to Microservices based architecture, Kibana, Collibra is a plus
• Strong problem solving skills with ability to think out of box.
• Excellent communications and proven documentation capabilities.
• Skilled in Data analysis using database queries (SQL/Oracle/Sybase),TSQL
• A knowledge of FPML & XML/XSLT/XPath would be an added advantage

About the Company

JERA Global Markets (JERAGM) is a leading utility-backed seaborne energy trader specialising in LNG, coal and freight. A joint venture between majority shareholder JERA Co., Inc. and EDF Trading, JERAGM’s shareholders are among the world’s major utilities.

JERAGM operates one of the largest energy portfolios in the world which gives it an in-depth understanding of the way local, regional and international energy markets behave. Its in-depth knowledge and market insights enable us to capture trading opportunities, optimise portfolios, create value and enhance security of supply for our customers.

Headquartered in Singapore, JERAGM has a global talent pool of close to 300 people across offices located in four strategic locations: Singapore, Japan (Tokyo), the UK (London) and the US (Houston).

JERAGM is strongly capitalised with over US$500 million in paid up capital and a total equity of US$4 billion. JERAGM has retained its A+ Stable rating from R&I, attributable to a robust business model and solid financial base.

Position Description

The Coal Trading Analyst will join the Coal Trading team within JERAGM in Singapore. The candidate will play a key part of providing trade analysis and commercial, logistical and administrative support required to assist the Coal Trading team and on a day-to-day basis will focus on JERAGM’s Japan business (both JERA and 3rd parties in Japan).

The candidate will coordinate closely with other members of the Coal Trading team and JERAGM’s middle and back-office functions, in a collaborative and open manner.

Key Role Responsibilities

• Assist with daily trade for our Japan business to prepare documentation and data and communication with JERA and external counterparties in Japan
• Assist with daily trade amendments to ensure trade capture and P&L is accurate
• Preparing weekly market update presentations for the Coal Trading team
• Conducting market research for growth areas and new counterparties in Japan
• Analysing trade data for our Japan business to provide unique insights to the traders to support better decision making
• Ad-hoc analysis for our Japan business as required by manager / executives / wider business

Qualifications

Key Qualifications and Experience

• At least 8 to 12 years’ experience working in a commodity trading environment or other related commercial industries
• At least 1 to 2 years’ experience within a Power Utility environment (especially coal) is required
• Must have a broad knowledge of the Japan power industry especially JERA with an understanding of coal end users in Japan (both utilities and industrial) and their coal sourcing requirements
• Proficient in Microsoft Office software
• Possess at least a Bachelor’s Degree in a related field
• Written and verbal fluency in Japanese (JLPT N1) or similar, is a must as the candidate has to manage Japanese speaking stakeholders both at working and management levels

Person Specification

• Meticulous, organised and accountable, able to work autonomously within strict deadlines while adhering to policies
• Able to work well as part of a team and with other functions
• Confident personality with the ability to communicate effectively as well as interact with a variety of JERAGM functions and external counterparties.

Role Opportunity

This role offers an excellent opportunity to further develop skills and responsibility as a member of the Front Office team within a growing and successful commodity trading business.

12 months Contract

Domain: Banking

Location: Central, East

Objectives of this Role:
1. Ensure the highest quality of our operations system by developing and executing tests to detect and report any errors in the product.
2. Develop suitable testing plans and frameworks that align with our customers' needs.
3. Coordinate with various functions and teams to incorporate necessary product changes.

Responsibilities:
1. The role involves writing test cases, preparing and creating test data, executing and retesting test cases.
2. Able to leveraging on inhouse GenAI for test case creation and enrichment
3. Ensure test runs and results are completed within the given time frame.
4. Develop and execute test plans to validate software functionality against requirements and specifications.
5. Identify, report, and track software defects and issues.
6. Perform functional, performance, security, and regression testing of software products.
7. Report test results and defects to the development team and other stakeholders, and work on their resolution.
8. Provide suggestions and feedback to improve the quality of the software development process across teams.
9. Stay updated with the latest testing tools, techniques, and methodologies.
10. You will work closely with the Testing Centre of Excellence (COE) to enhance testing processes and standardize testing practices across operations

Required Skills and Qualifications:
1. Degree or diploma in computer science, engineering, or similar technical certifications.
2. At least 1-3 years of experience in testing, quality assurance, or similar roles.
3. Excellent problem-solving skills, an analytical mindset, and strong communication skills.

Preferred Skills and Qualifications:
1. Proficiency in testing tools such as JIRA, Selenium, Appium, and other testing frameworks.
2. Certifications such as ISTQB (International Software Testing Qualifications Board) and CSTE (Certified Software Tester).

Interested applicants are encouraged to apply directly to [email protected] for a faster response.

Responsibilities

• Broad experience in designing, programming, and implementing large distributed systems with microservices.
• Deep understanding of Application, Infrastructure and security architecture and non-functional aspects like Performance, Scalability, Reliability, Availability etc.
• Translate functional requirements to design.
• Work with technical SMEs to understand their requirements and ensure these are met.
• Define best practices and standards for the microservice implementation.
• Identify and define implementation patterns.
• Lead activities to build accelerators and tools to increase the quality of deliverables.
• Evaluates industry technologies to shape design of services in consideration of cost, portability, compatibility, or usability factors.
• Identifies and makes appropriate changes to technologies, integrated platforms, and systems to meet customer and operational requirements.
• Continuously seeks to more efficiently manage and utilize technology, platforms, and systems.
• Highlights design risks, provide alternative options and recommend quality solution to specified problem.

Essential Requirements (Skills Requirements)

• Bachelor’s degree in Computer Science.
• 10+ years of technical experience within architecture development, integration of backend systems and development.
• Strong Hands–on experience in developing applications using Java/J2EE, with Spring boot framework knowledge and experience.
• Deep knowledge of SOA, Architecture and Design on Microservices, REST Services and Soap Services Development.
• Experience in core java fundamentals, Java 8+, Spring, Springboot, testing framework Junit, Cucumber.
• Strong hands-on with design patterns, clean code.
• Strong hands-on in Java Microservices (Springboot) Restful APIs and Soap Services.
• Experience in designing and coding scalable Microservices.
• Experience with middleware/messaging technologies such as MQ, JMS, Kafka and exposure to event-driven design patterns.
• Experience in Spring Cloud.
• Experience in Azure Kubernetes Service(AKS).
• Experience in configuring and implementing Azure Open Service Mesh for Pod to Pod communication.
• Experience in API Management using Azure API Gateway(APIM).
• Experience in writing deployment pipelines to deploy Java microservices in Kubernetes.
• Strong in creating/ defining Swagger specs for REST APIs, understand REST principles, Guidelines.
• Demonstrated knowledge of OAuth token-based authentication protocol.
• Demonstrated knowledge of PCI and Security Coding Standards.
• Experience with MSSQL, data modelling, query development and performance optimization.

GOOD TO HAVE

• Experience in migrating TIBCO services to spring boot microservices.
• Experience in gaming and Hospitality industry would be an advantage.

Technical / Professional Skills

• Spring Boot, Java/J2EE,SOA,REST and Soap Services, Microservices.

Non-Technical / Soft Skills

• Problem solving skills and ability to work under pressure.
• Good command of English, both written and spoken.

Job Responsibilities

• Provide Level 1 troubleshooting support and response on incidents.
• Support code review and perform coding when needed.
• Log, escalate and follow through with issues, ensuring that issues are resolved.
• Review and improve our incident management process.
• Periodic reviews and submission of the capacity needs of the business.
• Support and/or drive disaster recovery response drills.
• Deploy new versions of the software.
• Generate reports on the operational workloads, review capacity needs of the business, support and/or drive disaster recovery response drills.

Requirements

• Diploma/Bachelor's Degree in Computer Science or other related discipline.
• 2-5 years of Technical/Application Support experience on various technology platforms.
• Experience in one of the programming languages: Golang/Python/Java.
• Responsible and proactive approach to resolving problems, and being able to have a structured approach to problem-solving.

Responsibilities

1. Investigates into Bankers’/Customer’s/Business Units’ Remittance requests, inquiries and feedback and revert to them with findings within the agreed Service Level Agreements.

2. Performs daily reconciliation on outstanding investigation cases handled to ensure that all cases are attended to and followed up until complete closure.

3. Documents all investigation cases handled daily for records,management reporting and performance measurement purposes.

4. Handles back valuation requests (including waivers) from bankers, reconciliation of nostro accounts etc

5. To perform any ad-hoc tasks as assigned from time to time and/or participate in UAT/Projects as and when required.

6. To participate in team huddle sessions (on rotation basis) sharing on operational process lapses/gaps, the related root causes and implementation plans; raise any other changes/issues which may impact daily operations etc with objective to drive quality and cohesiveness.

7. To be involved in regular process reviews to manage risk & control and ensure team’s strict compliance to laid down controls and proceduress

Skills/Requirement

1. Able to communicate effectively and work in a team with others

2. Able to multi-task and manage priorities in a fast-changing environment

3. Possess strong analytical and problem-solving skills

4. Able to use design thinking principles to improve and streamline existing processes

5. Proficient in the use of MS Office

Direct Responsibilities

Transversal BA / PM for the Program with focus on gathering requirements and preparing high level functional specifications Prepare, maintain and manage project plan, delivery coordination and governance

Coordinating with other IT teams, front office, operations and finance stakeholders to ensure onboarding, capacity planning and securing the deliveries

Test management for the front to finance chain

Stakeholder management, running program governances, regular operational and working committees

Technical

Ability to understand transversal architecture in a Capital Markets context

Basic technical analysis skills on systems interfacing, identify gaps and propose resolutions Knowledge on Trade life cycle

Ability to work with stakeholders across geographies

Previous experience in working in Matrix organizations

Understanding of Equity Derivative Products and Lifecycle events

Specific Qualifications (if required)

• Strong functional PM with Global Markets experience – Exposure to Equity Derivatives Trade Processing Systems implementation would be a key

criteria

• Transversal front to back project implementation experience – Exposure of referential, trade booking, settlement, Reporting, Regulatory reporting,

accounting, group reporting chains

• Minimum 9+ Years of Business Analyst / Project Management Experience.
• PM experience with CXO level stakeholders as sponsors.

What is this position about?

Within the Energy, Resources & Infrastructure department, to support the origination, technical and environmental assessment and execution of loan capital market opportunities in APAC in the energy transition space (Low Carbon Transition Group) and Energy & Natural Resources. Support senior members of the team in the origination, execution, and management of ERI/LCTG transactions within Asia and support other non-commercial banking activities.

What would be your typical day at BNPP Paribas look like?

• Support senior originators in the origination of loans across Asia-Pacific including in coordination with M&A, IBA Sectors, DCM, ECM

• Support deal execution

• Support term sheet drafting/negotiations and financing documentation reviews/negotiations

• Impeccable conduct and strict individual compliance with all applicable compliance, conduct and other policies.

• Be the first line of defense on Risk/Credit/Compliance

• Other tasks as required or defined from time to time

Contributing responsibilities:

• Liaison with clients/external parties and other teams as and when required

• Support on cross selling other banking services to client

• Contribute to maintain up to date and accurate data bases, systems, portfolio, pipeline, meeting and other reports as well as financial/income forecasts, budget preparation, etc

• Contribute & support directly/indirectly to the achievement of overall ERI’s yearly budget

• Contribute to strict compliance of ERI all compliance, conduct and other policies

Reporting:

• Deal by deal reporting to relevant senior team members on specific transactions.

• Permanent non-deal direct reporting to the nominated Director or MD

What is required for you to succeed?

• Strong analytical skills including credit analysis and financial modelling (advanced)

• Good understanding of loan documentation

• Interpersonal skills and ability to lead/mentor juniors in the team.

• Written and verbal communication skills, conciseness

• Ability to build relationships and convince internal and external stakeholders.

• Organization skills, ability to prioritize and meet deadlines and senior team members/customer needs.

• Attention to detail.

• Sense of initiative, proactivity, and knowledge of when to voice out relevant matters.

• Autonomy and ability to solve problems.

• Strong commitment, ability to work flexible hours and travel.

• Work ethics and Integrity

Specific Qualifications:

• Direct experience (ideally in structured finance, leveraged finance, project finance etc.) (work experience to be commensurate with the eventual title)

• Any prior project finance / energy transition/ sustainable financing/ natural resources knowledge is a PLUS

• University educated with strong academic background.

• Deep financial modelling experience

• Demonstrated financial analysis and risk analysis skills.

• Minimum 3 years of relevant experience

About BNP PARIBAS

As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

• BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community

• BNP Paribas MixCity which fosters better representation of women at all levels of the organization

• Ability, the mutual aid network for employees with a disability or a disabling or chronic illness

• BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

https://careers.apac.bnpparibas/

More information

BNP Paribas - Diversity & Inclusion Journey

BNP Paribas - The Bank Of Green Changes

Award Obtained

BNPP has won Top employer Europe award in a 10th consecutive year

About the Role
Our client, a well-established organization, is looking for a Senior Business Analyst to manage and enhance their business systems, with a primary focus on CRM and .NET applications.

Experience with Salesforce, especially Salesforce Lightning, is an advantage, as the client’s systems are built on this platform.

Key Responsibilities

• Manage and maintain the client’s in-house systems, including CRM platforms.
• Analyze business requirements and design effective solutions to enhance system functionality.
• Work closely with the client’s internal teams and external vendors to ensure timely project delivery.
• Oversee system upgrades, enhancements, and deployments, ensuring alignment with business objectives.
• Document system processes, conduct user acceptance testing (UAT), and provide training to users.
• Identify areas for process improvement and system optimization.
• Collaborate with developers and contribute to technical tasks when needed.

Requirements

• Bachelor’s degree in a relevant discipline.
• At least 5 years of experience as a Business Analyst, with expertise in CRM and enterprise applications.
• Strong technical experience with .NET and Microsoft SQL Server.
• Hands-on experience with Salesforce (Salesforce Lightning is highly desirable).
• Familiarity with workflows, approval processes, and reporting tools.
• Experience with cloud platforms like AWS or Azure is an advantage.
• Excellent communication skills and the ability to manage projects independently.