ALG is hiring a dedicated and proactive Customer Support Specialist for our Aerospace Logistics MNC client with a facility in Loyang, Singapore. This role focused on coordinating responses to customer inquiries for spare parts requirements and facilitate delivery problem resolution. This role involves managing the collection and processing of supplier and/or customer data regarding spare parts, provisioning products, or related services. The ideal candidate will ensure timely and efficient material delivery, manage customer orders, and resolve issues to maintain customer satisfaction.

This is a 1 year contract role (January 2025 - December 2025).

Job Responsibilities:

• Review customer purchase orders to assess and understand requirements.
• Process and maintain customer purchase orders, including order entry and portal management within the ERP system.
• Coordinate with warehouse staff, Sales, and Quality teams to resolve orders in a timely manner.
• Prioritize orders based on required ship dates and perform analysis to address issues efficiently.
• Research in ERP systems to resolve order issues and manage open orders pending resolution.
• Ensure timely shipment of critical orders through internal coordination and liaison with functional stakeholders.
• Monitor and expedite complex and urgent orders.
• Resolve customer claims with functional departments, including Accounting, Quality Assurance, Credit & Rebill, and Return Material Authorization processes.
• Analyze root causes, recommend, and implement corrective actions to address issues.
• Support cash collection efforts by coordinating with Account Receivables.
• Maintain pipeline health by monitoring part usage and demand, collaborating with customers, Sales, and Planners.
• Perform other assigned duties as required.

Job Requirements:

• 2-4 years of related work experience, including Program Management and/or Customer Support.
• Experience in a warehouse environment and proficiency in ERP systems.
• Strong problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment with a high degree of accuracy.
• Effective multitasking and ability to manage competing priorities.
• Proficient in MS Office applications, including Excel, Word, and PowerPoint.

If you are interested in this role, please APPLY NOW! Please note that only shortlisted candidates will be notified.

EA License Number: 11C4379 | Registration Number: R21102028

Responsibilities:

Program Support Activities

• Develop and deliver training within the scope of ATM system contracts.
• Develop and maintain the training syllabus including:Production and maintenance of training methods/tooling and documentation as directed by the Training Manager.
  Maintenance of eLearning syllabus/content.
  Managing access to eLearning as required by project/program requirements.
• Provide operational support to V&V:Contributing to test validation on time and on budget, in cooperation with the customer representatives, during Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT) at the program’s relevant site
• Contributing operational concept/context to the correction and validating the Problem Change Reports (PCR’s) in coordination with the other teams (e.g. System Engineering, V&V)
• Contribute to the maintenance of traceability between customer requirements and the functional baseline
• Support Technical Working groups both internally and externally to define technical solutions that are operationally fit-for-purpose.
• Develop and conduct test procedures in conformity with specifications in order to ensure customers’ acceptance of ATM products.
• Provide system use guidance to existing and potential customers when required.
• Deliver ATC Awareness training as required to internal AMS teams.

Bid and Strategic Business Activity

• Provide ATS support and advice to the Thales Engineering and Marketing teams.
• Support development of Sales & Marketing Department product demonstrations in responding to Requests for Tender.
• Deliver product demonstrations to:prospective clients
  client management, technical and operations personnel.
• Review and provide feedback of proposed enhancements of the TopSky product [product roadmap]
• Assist the Operational Support and Training Manager with preparation/validation of AOS estimates in the context of projects/bids

General

• Prioritisation of competing deadline activities
• Identify risks, and propose effective solutions; execute mitigation actions and report on outcomes and residual risks
• Provide recommendations to Lead ATC Operations Specialist and Operational Authorities on modification of ATM related products/features.

Requirements:

• At least 5 years of Operational ATC experience across multiple disciplines.
• Firm understanding and demonstrated experience in training development and instruction.
• Significant ATM product knowledge or at least 2 years as a member of a Project Team involved in the implementation of a modern ATM system
• Excellent written and oral communications skills
• Capable of working in a self-directed environment without direct supervision
• Ability to work in a multicultural environment,
• Assist in ensuring a harmonious work environment in all departments that you are working with by upholding Thales's key values
• Comply with all relevant company Occupational Health, Safety and Environmental policies and frameworks and work practices, with the intent of preventing or minimising accidental exposures to self, colleagues, visitors and/or the environment and to ensure safe work practises at all times.
• Comply with all relevant Company policies and procedures
• Willingness to undertake periodic interstate or international travel as part of project/program support.
• ATM End users in-the-field use of Thales solutions / products.
• Operational activities, organisations, roles and customer decision making processes when implementing Thales solutions / products.
• The trend of the evolutions of the strategic operational approaches and the future needs of the customers / users.
• Air Traffic Control Licence (Current or previously held) will be added advantage.
• Knowledge in Operating System [UNIX, Linux, Windows] will be added advantage.
• Proven problem identification and analysis skills and system requirements analysis skills
• PC Software - Word, Access, Excel, PowerPoint, AuthorIT.

Job Responsibilities:

• To attend to all sales inquiries, RFP/ITQ and tenders in a prompt and timely manner, within 24- 48 hours.

• Prospect and qualify new leads through various channels, such as inbound calls, cold calling, whatapps, email marketing, online inquiries, Philippines contact center.

• Contacting prospects and partners through various channels – reaching out on WhatsApp, telephone and/or emails.

• Gather critical information to prepare Sales Managers for the demos/meeting

• Deliver compelling sales pitch and proposals that highlight the value of our products or services.

• Execute lead allocation to best-fit sales manager to increase closing rate.

• Scheduling sales meetings and web demos – perform follow-ups for missed appointments and rescheduling of appointments.

• Execute and assist Sales Managers in effective sales strategies to convert leads into paying customers.

• Monitoring sales cycle for sales managers by promptly replying to sales inquiries, perform multiple follow-ups, expediate closing deals and chasing payments.

• Build and maintain strong relationships with prospects and existing clients to ensure satisfaction and retention.

• Collaborate with other departments, such as marketing, sales, partnership and support to ensure a seamless customer experience.

• Support all sales and marketing initiatives, including ad-hoc roadshows/events

• Collaborate with PHP call center in acquiring quality leads for web demos.

• Prepare and deliver lead allocation reports and presentations.

• Consistently update Hubspot, ensuring data integrity.

Job Qualification/Requirements:

• Diploma/Advanced Diploma/Degree in any field

• A minimum of 1-2 years of experience in a B2B environment, especially within the service and consulting industry

• Knowledge in HR solution system or HR function would be at advantage.

• Ability to provide good customer service.

• Strong communication skills and a pleasant personality.

• Ability to adapt to changes and evolving business needs.

• Able to work independently in a fast-paced environment and display abilities as a good team player.

• CRM (Hubspot) and automation tools familiarity is a plus.

• Interest in sales

• This position would require communicating with Chinese speaking client

Mon to Fri 9am to 6pm

Purpose: To manage and provide technical support of IT systems and networks, to ensure uninterrupted and secured business operation, and compliance with VDL/ETG standards and roadmap.

Key Area of Responsibilities:

• Maintain and update all information technology (IT) systems, devices and peripherals, within the company to ensure stable and reliable performance.
• Maintain and update the company’s network infrastructure and adhere to the parameters & static address tables according to the One-ETG standard.
• Trouble-shoot and resolve all IT-related technical issues and prevent re-occurrences.
• Ensure security and proper access control of all IT systems, networks and data, so that they are free from malware, spyware, hacking, illegal software and unauthorized access.
• Create regular backups of all relevant company data and store it safely, to ensure Business Continuity, in case of systems and/or network outage.
• Research and benchmark new developments in the IT industry, and propose improvements to business processes to save costs and drive for better efficiency and productivity.
• Source, communicate and manage external parties or service providers that provide service support and maintenance to operational IT matters.
• Support and participate in company continuous improvement program.

Qualification & Experiences:

• Degree in Computer Science/Electrical and Electronic Engineering or other relevant field.
• Minimum 3 years of working as a system support engineer in the semiconductor industry or other similar roles.
• Proficient in Microsoft Excel functions
• Good communication skills

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Please submit your application on https://smrtr.io/pmz6d. Applications submitted on MCF will be ignored.

About CyberArk
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook.

What you will do

Provide expert technical support for the company’s worldwide enterprise customers and partners. Maintaining the highest level of expertise throughout all company products, including integration of CyberArk products with 3rd party enterprise systems. Perform advanced analysis, troubleshooting, problem isolation of customers and partners issues and requests. Sustaining a high level of customer relations whilst managing multiple cases simultaneously. You will be joining a team of highly skilled technical specialists providing our global customers and partners with a 24/7 support service.

Responsibilities

As an Associate Support Engineer at CyberArk, your key duties and responsibilities will include:

• Troubleshoot and resolve complex, critical and sensitive support issues both over the phone, electronically and occasionally over remote sessions.
• Collaborate efficiently with your Support colleagues, both in region and globally.
• Escalate critical issues and roadblocks to the various available internal escalation paths.
• Transition product issues to Engineering and product enhancements to Product Management, tracking status to the customer regularly.
• Reproduce customer issues and, if needed, document solutions to known/common issues.
• Learning and accumulating knowledge on new technologies, and act as a multiplier.
• Availability to be on call after hours and on weekends on occasion.
• Diagnose and troubleshoot technical issues through documented procedures
• Responsible for the monitoring of incoming Calls/Emails and handle customer requests within the prescribed SLA
• Able to work in a competitive environment and meet the KPIs (Productivity, CSAT, TTC,IR,FR,KM, etc.)
• Compliant with Support Quality and Audit Policies, processes and procedures regarding Case handling, installations, escalations etc.
• Acting as a customer advocate, prioritizing and managing assigned cases and escalations in queue with little.
• To keep customers up to date with progress, manage expectations and to liaise with team members and management in an appropriate manner
• Able to multi-task, switch between tasks quickly; handle calls, emails etc.
• Take ownership and control of an issue and ask supervisor or SME assistance as needed to continuously improve the support service and maintain a high level of customer satisfaction
• Manage all assigned tasks and solve problems in a timely manner
• Engaging with the cross functional teams like enablement, escalations, operations and R&D to build, drive and improve tools and processes for quicker issue resolution.

What you need to succeed

• Any degree in I.T, Technology, CyberSecurity
• Knowledge of troubleshooting tools and technologies
• Strong written and verbal communication skills
• Excellent customer service skills that build high level of customer satisfaction
• Ability to multi-task and react to shifting priorities and balance department responsibilities.
• Demonstrate logical thinking, creative problem-solving approach and strong analytical skill.
• Knowledge of Windows OS and proficiency in Linux/*Nix OS
• Applicable technical and troubleshooting skills.
• Capable of understanding the technical aspects of a complex system
• Strong ability to troubleshoot issues and provide resolution
• Ability and desire to learn and work independently as well as in a team
• Ability to manage time well and meet multiple deadlines in a sometimes hectic environment

Mon to Fri 8.30am - 6pm

Job Description

• Respond to customer inquiries via phone, email, and other communication channels.

• Prepare and process quotes, and other sales-related paperwork. (Airfreight /

Seafreight / Logistic / CBT).

• Preparing reports on a weekly/or monthly basis.

• Trouble Shooting (Damage Cargo, Billing Issues, etc.) (Airfreight / Seafreight /

Logistic / CBT).

• Coordinate with internal teams such as outdoor sales, operation, finance, and

customer service.

• Work alongside with outdoor sales with generating new business and maintaining

existing customer relationships.

Job Requirements

• Optimistic, Positive and Proactive.

• Effective communication and Interpersonal skills.

• Keen to make an effort and pursue areas of improvement.

• Able to cope and work under pressure or overtime if required.

• Able to perform independently or connect well in a team player environment.

• General knowledge on excel format if any.

• Relevant experience and knowledge in customer service/freight forwarding industry

We are looking for a proactive and technically skilled Application Support Engineer to manage and maintain critical applications, ensuring seamless functionality and user satisfaction. This role is vital to providing first-level application support, performing routine maintenance, managing incidents, and collaborating with IT and development teams to deliver robust application solutions.

Expertise in troubleshooting and resolving application issues, deploying and testing updates in development and UAT environments, and ensuring applications run efficiently and securely in production. With a solid understanding of technologies such as Java (Spring Boot), JavaScript, React.js, RESTful APIs, and OracleSQL, as well as operating environments like RedHat/Linux, you will play a key role in maintaining and optimizing application performance.

Key Responsibilities:

Application Support

• Provide first-level support for application-related issues.
• Troubleshoot and resolve technical problems promptly.
• Escalate complex issues to higher-level support or development teams as needed.

Routine Maintenance

• Perform regular maintenance tasks such as updates, patches, and backups. And code changes
• Deploy and test application in DEV and UAT before deploy to prod
• Ensure applications are running efficiently and securely.

User Assistance

• Assist end-users with application-related queries and issues.
• Provide basic training and guidance on application usage.
• Document common issues and solutions for future reference.

Incident Management:

• Track and manage incidents using a ticketing system.
• Ensure timely resolution of incidents and communicate status updates to users.
• Participate in incident reviews and contribute to continuous improvement efforts.

Collaboration:

• Work closely with other IT teams to ensure seamless application integration and functionality.
• Collaborate with development teams to understand application changes and updates.
• Coordinate with third-party vendors for application support and maintenance

Preferred skill:

Java, JavaScript, Java (Spring boot), Corba, Maven, JSP, ActiveMQ, Oracle SQL, SSH, Redhat/Linux, Debugging, React.js, Compiling, Software Architect Design, CI/CD, HTML, RESTful API.

Shortlisted candidate will be notified.

Job Title: After Sales Support Executive

Location: Singapore

Employment Type: Full-Time

Department: After Sales Department

Reports To: Head of After Sales

Salary Range: $3,500 to $4,000 Monthly

Job Highlights:

• Be part of a global leading wellness brand, Technogym, that powers Olympic athletes and is trusted by luxury gyms, health clubs, and elite sports teams worldwide.
• Be part of a high performing team that challenges individual growth while continuously innovating in the fitness and wellness industry.
• Access Technogym world-class fitness equipment for personal training as part of our staff benefits.

About the Company
SE Active is the exclusive partner for Technogym in Singapore & Malaysia, managing everything from equipment sales to after-sales services and warranty protection. SE Active aims to be the market leader in offering total wellness solutions in both countries, with a customer-first approach to meet fitness and wellness needs. The company's focus is on growing the brand's presence and anchoring market dominance while providing the Technogym experience by embodying its core values.

About Technogym

For more than 40 years, we at Technogym have been helping people live healthier and happier lives. If 50 million people in the world train on our equipment every day, it’s not just a matter of chance. We are the global experts of wellness, be it for fitness, health, or sports. Reaching over 100 countries in the world, Technogym has brought wellness through movement to thousands of locations around the world. Technogym produces top-notch fitness equipment found in luxury property gyms and has been the Official Supplier of the Olympic Games for nine consecutive editions, from Sydney 2000 to Paris 2024, supporting Olympic athletes in their quest for excellence.

Job Overview:

We are looking for an After Sales Support Executive to fill a critical role in ensuring customer satisfaction and operational efficiency by managing technical schedules of our field engineers, spare parts, and customer support processes. This position requires a proactive individual who can handle a variety of responsibilities, from coordinating field engineers and maintaining service contracts to resolving customer issues and managing logistics. The ideal candidate is highly organized, customer-focused, and possesses strong negotiation and relationship-building skills. If you're passionate about technology, fitness, and providing outstanding customer service, we would love to hear from you!

Responsibilities:

Team Scheduling & Resource Management

• Lead and manage forecasting and planning of the technical team’s schedules for installations, maintenance, repairs, troubleshooting, and other after-sales processes.
• Ensure the technical team’s schedules are efficient and adequately resourced.

Spare Parts Management

• Oversee requirements for spare parts and tool purchases.
• Submit warranty queries for spare parts to Technogym prior to customer replacements.
• Prepare monthly warranty claim reports and ensure accurate submission to Technogym.
• Arrange the shipment of faulty electronic parts to Technogym via FedEx for warranty approvals and refunds.

Customer Engagement & Service Excellence

• Manage client opportunities through all stages: client communication, proposal submission, contract negotiation, and maintaining accurate records in real-time.
• Ensure high levels of customer retention for existing service contracts.
• Guarantee timely and thorough resolution of client-reported issues via telephone, email, or other support channels.
• Schedule on-site visits for field engineers, including third-party service providers as necessary.
• Provide professional, high-standard support to guarantee customer satisfaction (e.g., first-time fix rates, responsiveness).

Quotations & Contract Management

• Prepare and send quotations to customers.
• Manage customer inquiries and ensure professional handling of support requests.

Logistics & Inventory Management

• Coordinate deliveries of equipment and accessories from the logistics warehouse.
• Manage spare parts inventory and ensure proper tracking and labelling of spare parts packages.
• Source local suppliers for non-Technogym parts, including upholstery shops, cable fabrications, and other specialized needs.

General Support

• Perform other ad-hoc duties and provide office support as required by the company.

Requirements:

• 3–4 years of relevant working experience.
• Some background in telesales is preferred.
• Experience in handling contracts, preparing quotations, and negotiation.
• Strong customer-oriented mindset with excellent problem-solving skills.
• Ability to work well with diverse personalities, including challenging clients.
• Exceptional negotiation and relationship-building skills.
• Highly organized, detail-oriented, and capable of multitasking effectively.

Alignment with our Core Values:

• Refinement: Living in curiosity to drive excellence and improve processes.
  • Behaviours: Curiosity and Process Driven.
• Respect: Respecting others and oneself, with humility in approach.
  • Behaviours: Humility and Self-Worth.
• Reliability: Actions following sincere commitments, accountable for words and actions.
  • Behaviours: Sincerity and Accountability.
• Relentlessness: Challenging what’s possible, thriving despite challenges.
  • Behaviours: Possibility & Resilience.
• Resourcefulness: Being creative and proactive in adding value.
  • Behaviours: Proactiveness & Creativeness.

A public listed corporation, our client is a global leader in the design, building, and operation of data centers. They are currently looking for a Sales Support Executive to join their growing corporation.

Acting as an individual contributor, the Sales Support Executive will be fronting Sales Directors by understanding their business requirements and converting it into CPQ tool for pre-sales pricing process, pricing tool and system support. Reporting to the Sales Manager, the incumbent will prepare training materials and provide training on changes of the system in support of broader digital transformation needs.

Successful candidates can expect to enjoy the close-knit atmosphere of the office, as well as the stability and resources of a respected organization that prioritizes work life balance.

REQUIREMENTS:

• Possess at least a Degree from any field
• Minimum 2 year(s) of working experience in sales support for B2B sales
• Candidates with IT knowledge or prior working experience in IT roles would be preferred
• Strong communication skills
• Knowledge of Oracle CPQ and/or Salesforce is a plus

Interested applicants kindly use the apply button or send in your application in MS word format to Kelvin.Tan at/onyxrecuit.com.sg(R22111268| EA: 18C9213)

*We regret that due to potential volume of responses, not all applicants be contacted.

Responsibilities:

• Administer infrastructure systems and applications, network devices,desktop, mobile etc
• Ensure systems are backup, recovery plans and disaster recovery plans and patches are carried out
• Liaise with external vendors to ensure Service Level Agreements are met.
• Draft and update technical documentation such as administration & user guides.
• Provide technical support to both Local and Overseas branches’ users over the LAN and WAN
• Source for products/solutions and vendors/suppliers for required projects.
• Provide L1/L2 support and participate as a team lead or member in projects.

Requirements:

• Diploma/Degree in Computer Science, Information Technology
• Proficient in enterprise networking including WAN, LAN, and VPN optimization implementation
• Experience in Microsoft Server 2012 and later, Microsoft 365, and Google Suite products
• Familiar with internet architecture designs such as TCP/IP, DNS, DHCP, Proxy and Firewall
• Familiar with devices like Alcatel PABX, FortiGate Devices, Cisco and Unifi Wireless AP Controller
• Strong knowledge of CyberRisk and CyberSecurity; familiarity with PDPA is highly preferred
• Able to converse in English and Mandarin due to the need to liaise with overseas counterparts

Interested applicants, send in your updated resume by clicking “Apply Now”.

Lin Weikang
EA Personnel No: R21102570
EA License No: 23C1894

• Clementi
• Monday to Friday 830am-6pm
• Salary up to $4700 depends on experience
• L1/ L2 support

Responsibilities:

• Manage and configure IT infrastructure, including systems, applications, network devices, and end user devices, ensuring seamless operations.
• Implement and monitor automated backups, disaster recovery plans, and patches while closely tracking system resource utilization.
• Collaborate with vendors and ensure compliance with Service Level Agreements (SLAs).
• Develop and maintain technical documentation, including user guides and administrative procedures.
• Provide technical support to both local and international users, ensuring network security and efficient resolution of issues.

Requirements

• Minimum Diploma in IT/ Computer Science
• Proficient in managing Microsoft Server and enterprise networking
• Skilled in internet architecture (TCP/IP, DNS, DHCP, Proxy, Firewall)

Interested candidates, please send in updated resume through “APPLY NOW” or

Email: dorothy(a)workstone.com.sg

Whatsapp: 97896683

Dorothy Ooi Shi Hui

Registration Number: R1762852

Workstone Pte Ltd

EA License Number: 19C9998

Job Summary

We are seeking a Senior Analyst (SAP FICO) with strong project management skills through close collaboration with business users to deliver the organization's SAP ERP system, specifically the FICO modules.

Mandatory Skill-set

• Degree in Computer Science, Information Technology, Engineering;
• At least 5 years of experience working with SAP, with a minimum of 3 years of experience in SAP FICO feasibility studies and implementations;
• At least 1 end to end implementation experience and SAP Project management experience;
• Proficiency in SAP implementation methodologies and hands-on experience with S/4HANA, particularly in FICO
• Experience and knowledge of working with SAP FICO including General Ledger Accounting, Accounts Receivable, Accounts Payable, Bank Accounting, Asset Accounting, Fund Management, Cost Centre Accounting, Profit Centre Accounting, Workflow and User Exit;
• Good experience with integration with external systems;
• Strong understanding of accounting and finance processes, particularly in power plants or manufacturing environments;
• Proven track record of delivering projects on time and within budget, managing scope, risks, and stakeholder communications effectively;
• Strong in verbal and written communications, analytical and problem solving skills with strong attention to details;
• Good Vendor management, stakeholder communications and management.

Desired Skill-set

• Familiarity with the latest SAP technologies, such as SAP BTP and Fiori apps.
• Experience with SAP MM and PS modules.

Responsibilities

• As an SAP FICO Subject-Matter-Expert (SME) to oversee the functional design review process to provide guidance and recommendations for the S4Hana migration project;
• Conduct thorough business analysis to identify opportunities for process improvement and define business requirements for SAP implementations;
• Collaborate with stakeholders to map business processes, requirements, and use case;
• Develop the business case, including budget, timeline, resources, vendors, and solutions;
• Perform gap analysis to align business requirements with system functionalities;
• Maintain comprehensive business requirement documents and assist vendors in developing functional specifications;
• Oversee the execution of test plans to ensure implementations meet quality standards and business needs;
• Facilitate user acceptance testing, ensuring timely resolution of any issues;
• Liaise with the technical team to ensure functional requirements are effectively translated into system design;
• Ensure clear alignment between project scope and business objectives, managing any changes effectively.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Responsibilities

• Conducting daily AML assessments and approval of KYC reviews for new and existing customers, at normal and enhanced due diligence level in line with AML policies and HO memoranda.
• Reviewer and approver for updates to customer information in KYC system.
• Interpreting and analysing KYC data to accurately risk access new and existing clients, making sound judgement calls in terms of escalation and risk mitigation.
• Conducting daily AML assessments of screening alerts in line with AML policies and HO memoranda, and to advice Front Office on issues in these reviews or transactions.
• Function as a subject matter expert on AML related issues, providing guidance to others where required, providing advice on customer due diligence that is risk based and proportionate, in accordance with regulatory guidance.
• Embed and improve the client screening process and adapt it to new technology as required.
• Liaise with Front Office and Legal & Compliance departments for AML related issues.
• Participation in ad hoc and project work as required.
• Conduct study meeting to other sections on AML related matters.
• Any other assignments from Dept/Group Head.

Requirements

• At least Bachelor’s degree
• At least 3 years of experience in KYC Periodic Review for Corporate customers
• Able to link diverse information to build a full picture and spot inconsistencies
• Good knowledge of MAS regulation on AML and Sanctions requirements including KYC, Screening
• Good team player within the department and organization
• Good communications skills, hands on, independent and proactive in carrying out investigation on customers and/or transactions.
• Able to work with front office and back office

Job Responsibilities:

Financial Management:

• Oversee and manage the financial health of the organization, ensuring financial stability and transparency.
• Develop, monitor, and analyze financial statements, reports, budgets, and forecasts.
• Establish and implement internal controls to safeguard financial integrity and compliance.
• Conduct regular financial audits and liaise with external auditors to ensure compliance with financial standards and regulations.

EDB Grants Management:

• Lead the administration and management of EDB grants, including application, submission, and reporting processes.
• Monitor and track grant utilization, ensuring adherence to grant terms and conditions.
• Prepare financial reports and statements specific to EDB grants and funding programs, ensuring compliance with EDB requirements.
• Maintain up-to-date knowledge of government grant programs and policies, particularly those offered by EDB.
• Coordinate with internal departments to ensure proper documentation and compliance related to grants.

Compliance & Reporting:

• Ensure compliance with relevant financial and regulatory standards, including tax laws, grant compliance, and other statutory obligations.
• Prepare and submit timely reports for government agencies, including EDB and other relevant entities.
• Support in grant audits and inspections by providing accurate financial documentation and reports.

Team Leadership:

• Manage, guide, and develop the finance team to ensure optimal performance.
• Coordinate with other departments to ensure seamless integration of financial and grant-related operations.
• Provide financial advice to senior management, contributing to strategic decision-making.

How to Apply:
Interested applicants, please email your resume to [email protected]

Kindly note that only shortlisted candidates will be contacted.

Clara Crystal Lim Tyn Wei
CEI No: R23117784
Recruit Express Pte Ltd
EA Licence No: 99C4599

Summary:

To provide financial planning and analysis services to ensure effective, efficient, and accurate financial operations in compliance with internal policies and external laws and regulations.

Reports to: Accounting Manager

Role and Responsibilities:

1.Prepare reports on financial performance on a monthly, quarterly and annual basis.

• Pass monthly adjustments on revenue and cost to ensure correct cut off.

• Prepare Profit & Loss statements by services.

• Analyse monthly results and business drivers. Provide commentary on variance analysis against budget and trend analysis.

• Perform other ad-hoc analysis and prepare effective reports to support business decision making.

2. Prepare annual budget and quarterly forecast.

• Work with business partners to develop annual budget and update quarterly forecasts.

• Ensure reasonable assumptions are applied in budget and forecasts and drive forecast accuracy improvements.

3. Prepare and review the following on a monthly basis:

• Review and approve bunker stock cards.

• Perform accruals for charter hire and brokerage commissions.

• Maintain port tariffs and related costs.

• Verify agents’ disbursements and resolve disputes. Ensure appropriate funding to agents.

• Coordinate with joint venture partners for timely submission of reports. Resolve disputes with partners.

• Adherence to internal financial policies and procedures.

4. Audit and Compliance.

• Prepare timely accounts schedules for audits.

• Address and resolve audit concerns.

5. System Improvements and Ad-Hoc Projects.

• Actively contribute to system enhancements and test new reports.

• Support the implementation of new tools and solutions.

• Participate in ad-hoc projects as assigned.

Requirements:

Education & Knowledge

• Diploma or degree in Accounting, with 3–4 years of relevant FP&A or accounting experience.

• Proficient in Microsoft Office applications with strong working knowledge of MS Excel.

Personal characteristics

• Self-starter with strong analytical and problem-solving skills.

• Meticulous and organized.

• Strong communication and interpersonal skills.

• Collaborative team player.

• Able to multi-task and work in a fast-paced environment with tight deadlines.

Interested applicants, pls email resume to [email protected]

Jessie Hoe Huey Miin

CEI Reg No R1103861

EA: 99C4599

What you will do:

The Business Process Analyst will be required to be experienced in use of process automation applications and skilled in constructing business data visualization and reporting platforms that drive innovation and growth for the global logistics and supply chain (GLSC) organization. The ideal candidate shall be proficient in use of robotic process automation (RPA) tools, passionate in analyzing business processes, workflows and procedures to identify inefficiencies, creating and implementing improvement strategies; possess good interpersonal skills including presentation, communication skills to articulate ideas and process changes effectively. Additionally, this person should be a problem solver, enthusiastic with excellent initiative and learning attitude; and embraces challenges in a dynamic environment.

How you will do it:

• Represent the GLSC business to evaluate working processes within enterprise systems and business data analytics platforms in consultation with business owners and technology teams and initiate projects for process improvements
• Lead the development of robotic process automations (RPA) and reporting dashboards, design and execution of UAT and post implementation maintenance plans and recommend business solutions where relevant to ensure deliverables are achieved according to business requirements
• Conducts maintenance and routine checks of business data in enterprise systems and business data analytics platforms and deploy best practices for efficient handling processing, and cleansing of databases

What we look for:

• A good degree or diploma in any discipline.
• Proven relevant working experience in process automation (RPA) tools such as UiPath, Power Automate etc.; experience in other similar RPA tools will be considered
• Practical experiences in construction of business dashboards using basic visualization tools; experience with Power BI is preferred.
• Data domain experience in supply chain planning or supply chain order fulfilment is preferred; preferably with prior experience as a Business/Data Analyst.
• Practical experiences in projects with both business and technical team stakeholders in MNC environment.
• Demonstration of strong ability in applying techniques to analyse data, leading to business-relevant conclusions and present data insights for business decisions.
• Good working knowledge of database structures in at least one major ERP systems, such as SAP, ORACLE or BAAN; and knowledge of SQL query at end user level is a plus but not mandatory. Candidates with no ERP database and SQL query experiences but is keen to learn is encouraged to apply.
• Proven success as a team player with good work ethics and pleasant interpersonal skills

What we offer:

• Competitive salary in a MNC environment
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

We are looking for an experienced Digital Business Analyst who is familiar with CSM platform or ServiceNow!

As a Digital Business Analyst, you shall be involved in a range of tasks including but not limited to the following:

• partner with the Product / Business teams to identify, analyze, and document requirements human-centric, visual methods such as process mapping and service journeys, and develop the appropriate business case respectively;
• work with cross-functional teams to translate requirements into user stories, functional specifications, and acceptance criteria;
• evaluate and recommend suitable technology while aligning with GovTech's technology directions (such as cloud-based, enterprise architecture and modernization of legacy systems, adoption of SG Tech Stack, etc.);
• dentify and adopt the appropriate development methodology (e.g. Agile or Waterfall) in an Outsourced, Co-Sourced or In-house development environment or a combination of such environments;
• ensure system or product readiness for smooth deployment, adoption and operations;
• analyze impacts of requested changes and propose improvements to continuously address changing business needs, and work with the respective support teams to understand and address technical problems (in the Operations & Maintenance phase); and
• perform any other related tasks / duties as and when assigned to support the smooth business operations of GovTech.

To succeed in this role, you will ideally have:

• prior working experience in IT business analysis, application solutioning design and testing;
• participated in at least one full software or product development cycle, preferably using Agile Methodology;
• excellent written and verbal communication skills and ability to influence and communicate effectively with non-technical audience and Senior Management;
• strong analytical and problem-solving skills with the ability to interpret and analyze data effectively; and
• good communication and interpersonal skills with the ability to work by oneself as well as collaboratively in a team environment and effectively communicate findings and insights.

1. Additional skills and knowledge preferred:

(i) 2 years working on ServiceNow ITSM / CSM platforms;

(ii) a proactive attitude towards taking on new challenges and responsibilities;

(iii) eagerness to learn with the ability to adapt to new environments and learn quickly; and

(iv) meticulous attention to details with the ability to work with complex data and information.

• Annual Leave Benefits with additional perks such as Family Care and Birthday Leave.
• We promote a learning culture and encourage you to grow and learn.
• A competency framework is in place to help you grow your career with us.
• Contract Staff enjoys the same benefits as Permanent Employees.
• We have flexible working hours with hybrid working arrangements.

Job Summary

We are seeking a passionate and enthusiastic IT Business Analyst to work on AML/CFT projects for a reputed bank.

Mandatory Skill-set

• Bachelor's degree in Business Administration, Information Technology, Finance, or a related field;
• Bridge the gap between business requirements and IT solutions in the bank’s AML and CFT operations;
• 3-5 years of experience as a IT/Technical Business Analyst in the banking or financial services industry;
• Experience with AML software platforms such as Actimize, SAS, or ACI;
• Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word);
• Understanding of databases and SQL for data extraction and reporting;
• Familiarity with project management methodologies (e.g., Agile, Waterfall);
• Knowledge of data analysis, data modeling, and reporting;
• Strong analytical, problem-solving, and critical thinking abilities;
• Excellent communication skills, both written and verbal.

Desired Skill-set

• Certifications in AML/CFT (e.g., CAMS, ICA).

Responsibilities

• Collaborate with AML/CFT teams to gather, document, and validate business requirements related to anti-money laundering, counter financing of terrorism, and compliance processes.
• Work with IT teams to define and design AML/CFT system enhancements, including transaction monitoring, sanctions screening, and customer due diligence (CDD) systems;
• Lead system integration efforts, ensuring smooth data flows between business applications and the AML systems;
• Engage with stakeholders, including business owners, regulatory bodies, legal teams, and subject matter experts;
• Analyze AML/CFT business processes to identify areas for improvement, automation, and optimization;
• Support the design of AML/CFT compliance frameworks, ensuring that they adhere to industry best practices and regulatory guidelines;
• Prepare comprehensive documentation for business requirements, functional specifications, and user guides;
• Support the testing phase by writing test cases, performing UAT (User Acceptance Testing), and reviewing test results;
• Identify and resolve any defects or issues discovered during the testing process.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Key responsibilities:

• Create PR/GR/Extract reports using SAP system.

• Process invoice payments.

• Financial Data Management - Ensuring accurate/up-to-date data entries.

• Work with various senior managers to monitor utilization of budget.

• Aids in software, hardware contracts renewal and budget oversight.

• Aids in project budget oversight.

• Prepare monthly financial dashboard reports.

• Asset Management – Manage laptops inventory, issuance, write-off of assets, etc.

• Other Finance/Asset Management related ad-hoc tasks as directed by the Finance Lead

Key Skills:

• Have good knowledge in using M365, a good grasp of Outlook, Excel, SharePoint.

• Advance knowledge/skills of Excel formulas and functions is a must.

• Have working experience and advance understanding of SAP system (PEMS) would be a plus

This is an exciting opportunity to work at one of Asia's leading insurance technology companies. We are looking for a driven, versatile Business Analyst able to support project implementation activities, from working with customers to understand their business process, to coordinating with our technical team to tailor our SaaS platforms to their needs.

Fermion Merimen was founded in the year 2000 by a group of technopreneurs passionate about revolutionizing the Insurance industry. Today, over 150 leading Insurers across 10 countries in Asia and the Middle East use our SaaS platforms to digitize and automate over 2 million policies and claims annually.

Our Singapore office, based in Raffles Place, plays a key regional role to support other countries in business and product development, while serving over 20 insurers locally including the Asia head offices of global insurance companies. The SG team aspires to support Southeast Asia’s drive towards digitization and Insurtech.

For more information, visit https://fermion.io

Duties and Responsibilities

• Coordinate and perform project activities, from planning, execution, progress monitoring and issue escalation to ensure projects are delivered on time and on quality.
• Understand the clients’ business and process needs and translate them into user requirements and technical specifications.
• Coordinate with the technical team to complete development, testing and deployment activities, as well as with users to complete User acceptance testing.
• Train and guide users on the system, support day-to-day operational issues faced, and develop and update operations and training documents.

Academic Qualification and Experience

• Possess a Bachelor Degree, preferably in Business / Project Management or IT / Computer Science.
• Minimum 2-4 years of relevant working experience in business analysis or project management roles
• Prior experience in insurance or IT / tech industry is optional but preferred

Knowledge/ Skills / Competencies

• Interest in technology, and how it can transform and innovate processes
• Strong written and verbal communication skills in English
• Ability to communicate ideas in both technical and user-friendly language
• Analytical and detail-oriented, to understand business processes and detailed requirements
• Independent and self-motivated Team player, who is comfortable with a flat and collaborative organization culture
• Working knowledge of enterprise IT systems is preferred

* This role is on a 5-day work week, with 2-day WFH Flexibility.

My client, an investment bank is seeking experience to join their Operation Team.

The team covers key functions in the FICC market, providing comprehensive front-to-back support for the business and clients. Handle Middle Office Functions to ensure trading risk accuracy and timely resolution of trade flow exceptions; Confirmations and Drafting Functions to legally confirm our clients' trades and ensure accurate booking; and Settlements Functions to ensure timely settlement of all derivative transactions, meeting client expectations. Perform various operational reconciliations to guarantee accurate and flawless trade flow.

Works closely with global colleagues to facilitate these functions, supporting a range of products from complex structured transactions to simpler trades. Team members must develop strong product, industry, and technical knowledge to facilitate transaction flow and anticipate and avoid potential trade problems. This role requires seamless switching between multiple activities and significant client interaction, making communication a key asset. You will engage in a fast-paced setting, interacting with other Operations teams, Compliance, Credit, and Technology to resolve issues arising from trade execution, client queries, and new business. We seek a strong candidate to drive workflow improvement across the organization.

RESPONSIBILITIES

Partner with internal teams—Sales, Trading, Legal, Compliance, Technology, and other Operations teams—to ensure issue resolution and timely drafting of legal confirmations.

Perform legal confirmation drafting for Foreign Exchange and Interest Rate Derivatives Transactions.

Assist the Asia FX/IRP Drafting team in delivering strategic global initiatives and supporting the Asia/Global Business.

Become a subject matter expert to mitigate risk and drive efficiencies.

Build a skill set that covers front-to-back functions.

Design and initiate process improvements, leveraging Business Intelligence and Automation.

Build relationships with global peers to ensure consistency and knowledge sharing.

Work with the team to continually review and improve processes, manage risk, and meet expectations for timeliness, quality, and cost-effectiveness within the department.

Qualification :-

Degree & Prior experience in Operations.

Proactive, enthusiastic, and creative approach with a high attention to detail.

Ability to prioritize and multitask in a fast-paced environment.

Highly collaborative and team-focused with the ability to interact effectively with a wide range of individuals.

Effective problem-solving and critical-thinking skills, with the ability to use discretion and good judgment.

Preferred Qualifications:

Understanding of the Foreign Exchange and Interest Rates market and derivatives, including the current regulatory environment, is beneficial.

Intellectual curiosity.

Ability to remain composed under pressure.

Experience in ISDA Documentation.

Competency with the MS Suite, especially Excel, and the ability to learn multiple programs quickly.

This is a 6 months contract role with possibilities of extension

Our client is a precision engineering manufacturer with strong presence in APAC region. Due to business needs, they are now recruiting a FP&A Analyst to be part of their FP&A team for ongoing transformation projects. They are located in the North Area - easily accessible.

Responsibility FP&A Analyst:

• Support the development of the annual budget and quarterly forecasts.
• Build financial models to forecast performance under different scenarios.
• Track budget performance, analyze variances, and explain discrepancies.
• Prepare financial reports on a monthly, quarterly, and annual basis for management review.
• Analyze financial data to uncover trends, risks, and opportunities.
• Design and maintain dashboards and key performance indicators (KPIs) for various business units.
• Help establish specialized FP&A business partnerships, including areas like Commercial Finance, Production Costing, and R&D Finance.
• Identify and implement process improvements in financial reporting and analytics.

Requirements:

• Min Degree in Finance / Accountancy or any related field
• Minimum 3 - 5 years experience in FP&A from manufacturing or similar setting
• Proficient in Financial Modelling

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Our client, a market leader in the internet technology space is looking for a SQL analyst to join their trust & safety team. This is a 6-months contract.

Responsibilities:

• Research and analyze emerging abuse patterns and trends.
• Identify and develop innovative methods for detecting abuse effectively.
• Identify and develop solutions for scalable enforcement on non-compliant publisher inventory.
• Conduct complex data analysis to identify opportunities for new signals, automation, and workflow improvements.
• Work directly with other members of your team to remediate complex abuse issues.
• Enhance our operational workflows via process improvements.
• Present a unified enforcement experience to external publishers and support internal sales teams.
• Drive solutions through analysis and cross-functional partnership.
• Perform policy compliance checks on publisher sites.
• Leverage SQL to extract data and uncover valuable insights from complex datasets.
• Revamp existing dashboards or create new ones to monitor real-time data trends.
• Share actionable insights derived from the data analysis, empowering team members to make informed decisions.

Requirements:

• Education: Bachelor’s degree in Math, Statistics, Economics, Social sciences or equivalent practical experience.
• 1+ year experience writing SQL python scripting
• Experience with Python coding and scripting.
• 2+ years of work experience in a trust and safety role.
• Ability to navigate and influence cross-team stakeholders.

Working location: Orchard

Working hours: 10am to 6pm (Monday to Friday)

JOB DESCRIPTION

• Collaborate with stakeholders to understand business needs, gather requirements, and document processes
• Analyze financial and operational data to identify trends, risks, and opportunities
• Develop business reports and dashboards to support decision-making processes
• Assist in evaluating and improving existing workflows, ensuring efficiency and alignment with business goals
• Support project management efforts by tracking milestones, deliverables, and timelines
• Conduct market research and competitor analysis to inform business strategy
• Work closely with technical teams to ensure accurate data integration and reporting
• Provide insights and recommendations for process optimization and risk mitigation
• Ensure compliance with financial regulations and corporate policies in all analyses and reports
• Participate in training and mentorship programs to build expertise in business analytics tools and frameworks

JOB REQUIREMENTS

• Minimum Diploma and above
• Ability to work independently with minimal supervision and as part of a collaborative team
• Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278