Executive / Senior Executive, Intermediate and Long Term Care, RHSO

Job ID: 4940

Job Function: Administration

Institution: National University Health System

Reporting to Manager, ILTC, the Position Holder will be responsible for engagement of Intermediate & Long Term Care (ILTC) providers and management of collaborations between NUHS and ILTC providers in the community to enhance care integration and delivery of care in the community.

Job Responsibilities

You will be responsible for the following:

• Regular engagement with key account community partners to improve care integration and delivery of care in the community
• Management of feedback and issues with/from community care partners
• Management of collaborations/initiatives/projects to improve care integrations between NUHS and ILTC providers and/or augment community care
• Keeping abreast of developments within ILTC and community care organisations
• Serving as workgroup/meeting secretariat
• Supporting implementation of NUHS Population Health strategies and regional health plan
• Provide adminstrative support to department activities and programmes

Requirements

• Bachelor Degree, preferably in Life Sciences, Business Administration or related qualification
• Fresh graduates are welcome to apply, prior experience in community care or partnerships will be an advantage
• Experience in project management and working with multiple stakeholders
• Possess confidence to engage internal and external stakeholders at all levels
• Ability to multi-task and work under tight timelines
• Good analytical and organization skills
• Excellent written and verbal communication, problem solving, presentation, negotiation and interpersonal skills

As an individual contributor on our Cybersecurity engineering team, youll have a broad set of responsibilities including (the mix will depend on your interests and skill level):

• Troubleshooting security problems
• Assist in the management and deployment of security products on endpoints, servers, and virtual desktops
• Design, operate, and maintain a vulnerability management program
• Assist the Security Team in responding to and remediating system and/or network security breaches
• Plan, implement, manage, monitor, and upgrade security measures for the protection of the organizations data, systems, and networks
• Ensure that the organizations data and infrastructure are protected by enabling the appropriate security controls
• Plan, create, and implement cybersecurity processes and policies
• Engage in domain-specific threat modeling and attack surface analysis/reduction
• Identify information and logs to monitor, then design and engineer the process for gathering that information
• Promotes best practices and design patterns
• Willing to do remote support for Helpdesk team escalated suppprt cases
• Willing to learn newer technology / product / solutions based on customers needs.

Required Skills:

• Proficient in exploring, evaluating, and integrating new technologies, programming languages, data models, or frameworks.
• Easily pick up new technologies and are keen to expand your knowledge
• Experience in the development of projects related to network and security automation.
• Experience in infrastructure and automation processes and tools including Ansible, and Terraform
• Fundamental knowledge of SSH, TCP/IP, UDP, SSL, HTTP, HTTPS, PKI, DNS, and other common protocols.
• Advanced experience in development in languages such as Python, bash, or Golang
• Advanced knowledge of security controls, audits, and configurations related to: Windows, Linux, ChromeOS, and macOS
• AWS

Preferred Experience (Optional but valued)

• Experience in common continuous integration tools such as GitHub Actions, Jenkins and CircleCI.
• Advanced experience with the MITRE Adversarial Tactics, Techniques, and Common Knowledge (ATT&CK) Framework
• Experienced DevOps or DevSecOps practitioner
• Advanced knowledge of security controls, audits, and configurations including SIEM (Splunk, QRadar) & EDR (Crowdstrike, Carbon Black)

Only for Singaporeans/PR's

Assistant Manager, Group Contact Centre

Overview and purpose of the position

NUHS provides healthcare delivery through the National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH), Jurong Community Hospital, Alexandra Hospital (AH) and the National University Polyclinics (NUP). Currently, the institutions have their own Contact Centres to handle enquiries and appointment scheduling requests from patients and the public.

As an Assistant Manager, your role is to drive change, determine operational strategies, capacity planning and performance reviews together with Institution Lead.

Job Responsibilities

• Supports the Institution Lead to oversee and manage the operations by:Assisting in leave and roster planning and manages roster of staff for daily operations
  Preparing documents for annual budgeting cycle and monitor budget utilization
  Sharing and broadcasting updates to the team
  
• Ensures that call / email audits are completed. Conducts performance appraisal of staff regularly by developing and reviewing staffs’ actions plans.
• Manage and resolve complex feedbacks which are escalated by Service Team Leaders and handles staff’s disciplinary issues.
• Implement quality improvement projects to promote service standard and quality improvement of the contact centre with Institution Lead.
• Prepare monthly performance report for updates to management with Institution Lead.

Job Requirements

• A recognised Degree in any discipline. Fresh graduates are welcomed.
• Preferably with relevant experience in Healthcare or/and Contact Centre, and knowledge of contact centre processes and systems
• Possess exceptional interpersonal and communication skills with the ability to develop strong working relationship at various levels
• Strong leadership qualities with the ability to motivate and nurture the team to meet operational goals
• Self-directed, resourceful and self-motivated with an analytical mind and good problem-solving skills
• Able to multi-task and work under a stressful environment
• Proficient in MS Office applications
• Candidates with supervisory role are preferred

Introduction

At Shopee Search & Recommendation, we connect customers to what they may want at scale. As a pillar of e-commerce discovery experience, our search & recommendation engines help tens of millions of people discover relevant and interesting things among billions of products and contents available on Shopee daily.

We are committed to creating a convenient, delightful, and intelligent discovery experience for our users, to find more of what they like with less time and effort.

Job Description

We are looking for a Product Operation Analyst to join us. You will be working closely with the product team to make a significant impact on Shopee's search & recommendation engine through both technical and operational processes.

• Label text, images, and videos critical to the development of machine learning algorithms.
• Perform testing and Quality Control to evaluate the quality of search & recommendation features.
• Review bad cases and collect product feedback to identify issues with Search & Recommendation.
• Provide insights on local market’s contexts, trends, and performance.
• 1 year contract role with possibility of extension based on performance and business needs.

Job Requirements

• Bachelor’s degree.
• Clear communication in English, verbally and in writing.
• Able to work in a dynamic environment.
• Strong execution skills and attention to detail.
• Strong ownership, get things done reliably.
• Good command of Excel/Google Sheet.
• Proficiency in Thai (required) to facilitate cross-border communications and collaborations.

• Position :Service Technician(CCTV/Security System)
• Location : Islandswide- Office in Outram
• Working hours : 5 days work week;(8.30am, -6.00pm)
• Salary (commensurate with experience) : Up to $4200 gross ($3500Basic +Transport allowance $400-$750) AWS + Overtime + Performance Bonus + $60 Mobile reimbursement + Birthday leave + Health insurance + allowance
• Duration : Permanent
• Industry : Security system

Main Responsibilities:

• Execution of service and maintenance workflow.
• Liaise closely with client representatives on all service/maintenance related issues.
• Mentor a team of service team members.
• Assisting the supervisor in employing teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results.
• Provide support to supervisor in ensuring the timely delivery and completion of troubleshoot and service/maintenance of security systems at clients’ premises.
• Familiarise yourself and deliver customer satisfaction base on each client's business, organization and objectives.
• Ensure that works carried out are in compliance with the Workplace Safety and Health Act.
• Perform any other technical tasks as and when required.

Requirements:

• Min Nitec in Electrical/Electronic Engineering with at least 2 years working experience.
• Knowledge and hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must.
• Knowledge in IT/Network/Server is an added advantage.
• Independent, self-motivated individual whom is able to work under minimum supervision.

Email me at [email protected]

Do visit www.searchpersonnel.com.sg for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director

Reg no.: R2090601 | EA No: 13C6684

PRODUCT AREA

The Go-to-Market Operations (GtM) team ensures Google's complex and ever-evolving Ads business runs smoothly. We are instrumental in setting go-to-market strategy, and ensuring flawless execution and operations against the strategy. We have teams embedded in each of the major Ads business areas as well as global teams that work across the business areas. Team members are analytical and strategic, with a pragmatic sense of how to get things done.

JOB DESCRIPTION

The Business Strategy & Operations organization provides business critical insights using analytics, ensures cross functional alignment of goals and execution, and helps teams drive strategic partnerships and new initiatives forward. We stay focused on aligning the highest-level company priorities with effective day-to-day operations, and help evolve early stage ideas into future-growth initiatives.

ADDITIONAL JOB DESCRIPTION

In this role, you will have the opportunity to work with regional leadership to analyze, identify, and design opportunities to drive business growth and continuous improvement. You will partner with Large Customer Sales (LCS), Central Strategy and several other Go-To-Market teams to deliver on the region's most important business priorities and enable our sales organization. You will have the opportunity to work on a breadth of topics in GTM and get exposure to several aspects of the business. You will support GTM teams to make critical strategic decisions and achieve their business objectives.

Qualifications

JOB RESPONSIBILITIES

• Contribute to projects focusing on improving processes, governance structures, and performance management systems.
• Analyze data to support decision-making, identify trends, and provide solutions to issues faced within projects.
• Contribute to the creation of reports and presentations that communicate project updates, findings, and recommendations and present to executive audiences.
• Partner with team members and stakeholders, build relationships to achieve common goals.
• Execute on project components related to product strategy development. Assist with market research, analysis, and customer segmentation to inform product decisions.

MINIMUM QUALIFICATIONS

• Bachelor's degree in Business, Data Science, Economics, a related field, or equivalent practical experience.
• 2 years of experience in strategy consulting, corporate strategy, or a business operations and analytics environment.

PREFERRED QUALIFICATIONS

• Experience with stakeholder management.
• Knowledge of digital Ads and Google’s business.
• Ability to grow in a fast-moving and ambiguous environment.
• Excellent problem-solving and project management skills.
• Excellent communication, presentation and people management skills.

• Position :Project Engineer
• Location : Islandswide- Office in Outram
• Working hours : 5 days work week;(8.30am, -6.00pm)
• Salary (commensurate with experience) : Up to $5700 + AWS + Overtime + Performance Bonus + $60 Mobile reimbursement + Birthday leave + Health insurance
• Duration : Permanent
• Industry : Security system

Main responsibilities:

• Lead and direct projects and ensure they are directed towards a common objective
• Engage and communicate with stakeholders to deliver project milestones and comply with strict deadlines
• Ensure client satisfaction and manage escalations, acting as single point of contact to the client
• Ensure that the project delivers as-sold solution, remains within the baseline budget and is delivered on time whilst maintaining quality criteria and client satisfaction
• Coordinate activities of the project teams through task delegation, resource assignment and programme management
• Ensure proper documentation is in order
• Any other duties as assigned

Requirement:

• Minimum Diploma in Electronics & Communication Engineering or related field
• Preferably with 3 years’ relevant work experience, or entry level candidates in relevant field of study
• Basic technical knowledge on ELV, Automation, Networking and Security Systems (CCTV, Card Access, Alarm System) will be an advantage
• Candidates from the same industry will be highly preferred.

Email to [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

Job Responsibilities

• To establish a satisfactory on-going business relationship with clients
• To adhere to timeline and deliverables set by Project Manager for each project
• To gather project/ specific module requirements for a project
• To analyse and provide feedback to client on feasibility of requirements
• To write detailed Functional Specifications to document client requirements and get sign off on Functional Specifications
• To convey clients’ requirements to developers clearly
• To manage a group of developers in timeline and resource commitment to deliverables
• To prepare project/specific module status report on a weekly and monthly basis to Project Manager
• To test sample data-sets to check that output from the program works as intended
• To conduct UAT with clients and record UAT results sign off
• To ensure requirement is implemented in Production
• To understand System implementation on main functions available
• To prepare training material and conduct client training on project/ specific modules, as necessary

Job Requirements

• Degree or Diploma in Computing, Information Systems or related discipline with an emphasis in information systems or technology
• Experience in Government Projects or MNC Projects will be an added advantage
• At least 2 years' working experience in related field and preferably with project management skills
• Self-driven individual and able to work in a matrix organization
• Creative and possess strong analytical and product management skills, including a thorough understanding of how to interpret customers' business needs and translate them into application and operational requirements.
• Attention to details, tenacity and patience and able to work under pressure
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
• Focus on team KPI

PRODUCT AREA

The Go-to-Market Operations (GtM) team ensures Google's complex and ever-evolving Ads business runs smoothly. We are instrumental in setting go-to-market strategy, and ensuring flawless execution and operations against the strategy. We have teams embedded in each of the major Ads business areas as well as global teams that work across the business areas. Team members are analytical and strategic, with a pragmatic sense of how to get things done.

JOB DESCRIPTION

The Business Strategy & Operations organization provides business critical insights using analytics, ensures cross functional alignment of goals and execution, and helps teams drive strategic partnerships and new initiatives forward. We stay focused on aligning the highest-level company priorities with effective day-to-day operations, and help evolve early stage ideas into future-growth initiatives.

ADDITIONAL JOB DESCRIPTION

In this role, you will have the opportunity to work with regional leadership to analyze, identify, and design opportunities to drive business growth and continuous improvement. You will partner with Large Customer Sales (LCS), Central Strategy and several other Go-To-Market teams to deliver on the region's most important business priorities and enable our sales organization. You will have the opportunity to work on a breadth of topics in GTM and get exposure to several aspects of the business. You will support GTM teams to make critical strategic decisions and achieve their business objectives.

Qualifications

JOB RESPONSIBILITIES

• Contribute to projects focusing on improving processes, governance structures, and performance management systems.
• Analyze data to support decision-making, identify trends, and provide solutions to issues faced within projects.
• Contribute to the creation of reports and presentations that communicate project updates, findings, and recommendations and present to executive audiences.
• Partner with team members and stakeholders, build relationships to achieve common goals.
• Execute on project components related to product strategy development. Assist with market research, analysis, and customer segmentation to inform product decisions.

MINIMUM QUALIFICATIONS

• Bachelor's degree in Business, Data Science, Economics, a related field, or equivalent practical experience.
• 2 years of experience in strategy consulting, corporate strategy, or a business operations and analytics environment.

PREFERRED QUALIFICATIONS

• Experience with stakeholder management.
• Knowledge of digital Ads and Google’s business.
• Ability to grow in a fast-moving and ambiguous environment.
• Excellent problem-solving and project management skills.
• Excellent communication, presentation and people management skills.

RESPONSIBILITIES & TASKS:

• Compile and consolidate subsidiaries’ monthly performance reporting data, which include sales, costs, and expenses actual result and outlook . Account for variance between actual result and budget with in-deep analysis of rout cause.
• Analysis and monitor regional headquarter profit status, included preparing headquarter annual budget and monthly outlook, monitoring monthly profit status and explaining the gaps.
• Support HQ & Regional Business Units and Headquarter FP&A to prepare for annual budget and 2nd half re-plan, which include plan guide development, consolidation of subsidiaries’ plan data in a timely & effective manner, and ensures accuracy and timeliness are correctly managed.
• Develop monthly region performance data book and monthly submission schedules, and ensure all monthly schedule be submitted on time and historical data are correctly retained.
• Maintain system data integrity, include data-mining, data cleansing and data extraction, new EPR development discussion, by working with IM department and external consultancy.
• Leveraging BI tools (Cognos TM1) to provide visibility of business performance, and develop monthly performance reports using the BI tools.
• Lead ad hoc analysis based on management requests and operation needs.

To succeed in this role, you will need to possess the following qualifications, skills and experiences:

• 3 years experience, includes management accounting related experience in regional headquarter.
• Finance and performance management knowledge, understanding companies and regional finance operation.
• Degree in Finance / Accountancy , Business, Economics or other relevant field
• Excellent analytical skills to process voluminous data, interpret trends, establish high-quality insights and business implications.
• Willing to accept challenge and overtime work during peak period.
• Able to work well both independently and collaboratively in a team
  environment.
• Strong commercial sense, with keen eye for details and hands-on approach.
• Interest in understanding operational processes to improve quality of analysis. Willing to challenge current process to make improvement.
• Superior proficiency with ERP (Oracles) and Microsoft Excel
• Strong sense of ownership
• Interpersonal communications skills
• Analytical Skills
• PC Literacy
• Personal Consistency & Self Drive
• Adaptiveness toward changes.

Interested candidates who wish to apply for the position, please click "Apply".

EA Licence No: 11C5502

EA Registration Number: R23118280

Responsibilities:

• Responsible for conducting laboratory analysis.
• Understand and keep updated with all laboratory safety, reporting techniques and analysis methods.
• Complete all laboratory reports as applicable.
• Perform all other duties and responsibilities as assigned.

Requirements:

• Diploma / Degree in Science or equivalent work experience in a laboratory environment.
• Ability to understand ASTM standards and procedures.
• Must be able to work with all chemicals, petrochemical, and petroleum products.
• Must be able to differentiate colors accurately by sight.
• Ability to work effectively under pressure, while directing numerous projects concurrently with different deadlines.
• Good interpersonal and communication skills with demonstrated ability to communicate effectively.
• High level of accuracy is required, with special attention to details.
• Able to multi-task.
• Must have positive attitude and good teamwork.
• Ability to adapt to Good Lab Practice.
• Have initiative to perform housekeeping before and after work.
• Position requires a dependable and reliable individual, whose daily presence adds to the success of the department.
• Required to work under a rotating 12 hours’ shift.
• FRESH GRADS WELCOMED

Additional Information:

• Training will be provided for suitable candidates without experience.
• Salary commensurate with experience & skills.

Please include the following in your resume (if any):

• Last drawn / current and expected salary.
• Reason(s) for leaving previous/current company.
• Education background.
• Work experience in point forms (if any).

We regret to inform you that only shortlisted candidates will be notified.

Qualified or interested candidates, please submit your updated resume in MS format with your application

Manager, NUHS HR CoE Manpower Planning & Analytics (1 year contract)

Overview

The successful candidate will join Manpower Planning and Analytics Team in NUHS HR COE Division. He/She will leverage on HR automated system/process to develop effective HR programmes and processes to meet the objectives of the organization.

This role includes planning for National University Health System (NUHS) intermediate to long-term manpower needs planning to support development/expansion plans.

Job Responsibilities

You will be responsible for the following:

Projects:

• Work with Strategic Workforce Planning (SWP) committee to analyse and develop manpower planning solution to support new development/expansion Infrastructure plans at Tengah/New Poly/NUH/AH/Community
• Work on manpower needs projections between 2024 and 2037 to support expansion plans, weaving into consideration and analysis of Nesting (manpower surge ~two years before a campus opens) and where to deploy nesting headcounts, including planning to cater for workspaces
• Collaborate with various stakeholders from all Institutions/Business Units, including engaging with MOH, to establish baseline staffing norms for all Job Groups in NUHS Healthcare cluster
• Ascertain and reinstate the foundational manpower needs for all job group as the budget planning guidance in addition to existing manpower budget-actual forecasting process
• Support MOH lead – Medical Workforce Transformation in establishing productivity measure matrix using WAU (Weighted Average Unit) model and evaluate/mapping of medical activities to improve/streamline processes
• Establish and mange detailed plans, scope milestones and deliverables
• Assess and manage project risks and mitigation plans, call out necessary escalation whenever needed
• Conduct business requirement analysis and identify key business challenges and solutions
• Establish performance indicators, measure and achievement of desired business outcomes, identify improvement opportunities to achieve the desired outcomes
• Track, prepare and communicate regular project progress timely to project sponsor and stakeholders
• Facilitate meetings effectively
• Build and enhance professional relationships with all stakeholders including vendors

Analysis:

• Manpower needs analysis (e.g workload analysis)
• Manpower productivity, parameters and benchmarks

Requirements

• Bachelor Degree or Above – Major in a quantitative discipline i.e. Finance, statistics, human resources, economics, or any related discipline
• Minimum 5 years’ experience in Healthcare industry with a sound understanding of various Healthcare workforce job groups is critical to excel in role
• Ability to multi-task and work under tight timelines and capable to effectively prioritize/organize work
• Strong analytical, organization and problem-solving skills
• Strong accountability to deliver high quality work
• Excellent communication, presentation, negotiation and interpersonal skill
• Possess confidence to resonate with senior management leadership – internal and external stakeholders
• Stamina and resilience of character, confident in the management of ambiguity
• Fast and innovative learner as a self-starter, strong drive and able to work independently
• Ability to work as part of a team, within a very busy environment, which has strict deadlines
• Flexible in their approach and undertake other duties and projects when required
• Systematic with strong organizational and management skills

To be part of the Professional Services Team as Senior Business Analyst in implementing our e-Financial Services solutions. To participate in requirement gathering and analyst, and preparing documentation using UML to accurately capture the user requirements and analyse results.

Be expected to work with the development team in managing or expectation and in ensuring the solutions meet the user requirement, including preparaing test cases and analysing the rest results, and assisting the team in the SIT and UAT. As a secondly role, will be expected to assist the pre-sales activities to support the Financial Solution Practice Team.

Responsibilities:

· Understand clients’ business processes.

· Responsible for managing multi-level relationships with clients.

· Provide or manage ongoing support for existing applications/ new implementations; prioritize new issues and working with the customer to determine the best use of IT resources in order to best address their business needs.

· Work together with a team of Business Analysts and other IT groups, either on-site or remotely, under the direction of your Project Manager.

· Act as the representative and be the client’s "single contact". Formally documenting prioritized solution requirements that are aligned with technical and business feasibility. Plan and execute acceptance testing;

· Provide consultation to clients and lead cross-functional linked teams to address business or systems issues.

Requirements:

· Minimum 5 years of demonstrated work experience in the IT industry

· Candidates with at least 4 years specific business experience and/or related experience in banking domain in the area of Credit Process, Collateral Management, Risk Management, Capital Markets and /or Basel II will be advantageous

· Experience in end-user support, including the prioritization and rationalization of new support issues, business requirements analysis, functional unit testing and facilitating user acceptance testing (UAT)

· Must have superior written, presentation and verbal communication skills, analytical and project management skills.

· Must possess a solid understanding of information technology and have the ability to conceptually relate technology to a business' needs.

· Competence in data modeling, rapid applications development, or process re-engineering is a plus.

· Must be able to work under a fast pace environment with tight deadlines.

· Has experience with large-scale projects, ongoing production support, software banking/financial applications.

Job Duties

• Setup and maintain computer-networking system within the company.
• Diagnose, analyse and troubleshoot systems and networking issues.
• Perform regular back up of important data.
• Administer router, firewall, DNS, database, file, mail and web server.
• Gather requirements for IT equipment, perform IT purchasing, manage IT assets, liaise with vendors or technical support to provide quick solutions to end users as well as maintaining system documentation and assisting in ad-hoc duties.
• Ability to plan and deploy Microsoft suite of product (etc, OS, DB, SPS, Exchange, OCS) is essential
• Provide resolution and sound solution to business relate needs and enquiry
• Assist project team to plan, deploy and commission infrastructure system during their project phase
• Point of contact between customer/facilitate manager/system integrator for infra/system environment
• Plan, Support, Execute and Oversee PGP, System Warranty and Maintenance phase of all delivered project.

Skills & Requirements

• At least Diploma in IT-related discipline.
• 2-3 years related working experience in network and system support
• Good knowledge in areas of Linux and Window, MySQL servers, Apache or other web servers and Virtualised environments.
• Knowledge of homogenizes network environment will be advantageous.
• Candidate must possess strong diagnostic, analytic and troubleshoot skill.
• Have experiences in Inter/Intra/Extranet environment.
• Candidate with Microsoft Certified Systems Engineer (MCSE) certification will be an added advantage.
• Good team player, hardworking and highly initiative.

Job Summary

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it! This role seats within the Pacific Ops System & Process Function to manage complex, global & regional initiatives supporting various areas within Pacific Operations. Pacific Operations include the areas of Reseller Operations, Online Store Fulfillment Operations, Retail Fulfillment Logistics, Supply/Demand Management & Execution, Logistics and Product Operations. You will be responsible for managing cross-functional and cross-organizational teams to define, build and roll-out innovative technology and business process solutions that increase efficiencies, improve customer satisfaction, and drive revenue. We are looking for a subject matter expert in fulfillment supply chain from manufacturing and distribution centre sites, with exceptional project management skills, a good grasp of process management, a drive for attention to detail, and a demonstrated track to influence and collaborate across all levels of the organization.

Key Qualifications

• SAP System and process savvy
• Good process re-engineering skills
• Strong Project Management experience with attention to detail
• Excellent operation issue resolution skill
• Excellent people and communication (written and spoken) skills
• Good collaboration attitude
• Ability to work with ambiguity
• Self-motivated, driven individual who is well-versed in working in a global, fast-paced environment
• Strong knowledge of Excel (Advanced level) preferred
• Proficiency in developing detailed optimization models is an advantage

Description

• Leverage industry trends, standard methodologies, innovative technology and process improvement ideas.
• Lead and implement cross-functional change management initiatives across all Apple’s product lines, influencing decisions through collaboration, leadership and a customer-focused approach.
• Devise and implement in partnership with cross-functional business users (e.g. Finance, Sales, etc), Freight Forwarders, 3PL Warehouse, Apple OEM’s, IS&T business and system solutions that meet the changing business conditions.
• Project manages cross-functional re-engineering implementations.
• Work towards effective change management when necessary.
• Ensure process integration across organization, both regionally and globally.
• Develop good, up-to-date knowledge of IT capabilities and able to work closely with IS&T.
• Work within the business (cross functionally and cross regions) to document and gain final approval for Business Requirements.
• Together with the Business Process Owner to enhance the Business Processes to meet requirements.
• Articulate Business Requirements to IS&T Consultants and assist in the formulation of a prototype or proof of concept solution.
• Work with the IS&T Consultants to design the final solution to meet the requirements.
• Lead the User acceptance test and implementation of the business change and supporting systems change across Apple Pacific.
• Validate the return on investment was met post implementation.

Education

Bachelors degree required, Master’s/MBA or equivalent experience preferred.

Additional Requirements

• Proven track record of leading strategic projects combined with the ability to execute at tactical project-level activities and tasks.
• In-depth knowledge and experience in project and process management. Minimum of 6-8 years relevant experience.
• Prior consulting experience in a similar hi-tech industry is desirable but not required.
• Experience as a change agent having effectively implemented change in dynamic cross functional organization.
• Large Cross Functional project implementation experience.
• Demonstrated background with working effectively in a matrixed, global organization.
• Experience working on projects for teams based outside Singapore, e.g. virtual teams.
• Past experience of working on industry standard CPFR, Demand forecasting systems and processes is a plus.
• Strong analytical and problem solving skills, attention to detail and high comfort in working with numbers.
• Ability to remain focused and work efficiently under pressure while handling multiple tasks.
• Ability to assimilate and learn complex processes in a changing and dynamic work environment on a steep learning curve.
• Ability to both think strategically and implement tactically.

The Senior Business Analyst will be required to interact with clients to understand, confirm, compare (client’s requirements with WPH solutions), prepare proper documentation and present completed materials for client’s acceptance.

Key Responsibilities:

• Responsible for the development and improvement of business processes from client
• Tracking performance against business plans
• Develop and refine reporting requirements
• Gather, Organize and Analyse information on problems or business requirements
• Work closely with various parties including solution architect, developers, IT engineers to resolve issues.
• Responsible for monthly reporting and KPIs
• Conduct User Requirement Workshops
• Conduct User Training sessions
• Mentor junior BAs
• Having at least 3 years of experience as Business Analyst in business process flow, web portal functionalities and jargon will be advantageous
• Preferably knowledgeable in Information Technology infrastructure
• Effectively managing multiple projects and tasks of varying complexities
• Able to perform well under pressure
• Proficient in MS Office suite of application software
• Having strong analytical skills
• Hands-on and hardworking with keen interest in the Web Content Management System technology
• Having basic web knowledge and SQL would be an advantage
• Excellent teamwork attributes.
• Must possess at least a Bachelor’s Degree.

Other Requirements:

• Good verbal and written communication skills
• Must have strong understanding of and experience with the software development life cycle.
• Self-motivated and able to perform with minimum supervision
• Excellent problem solver with ability to analyse complex requirements and provide solutions.
• Excellent communication skills, ability to articulate problems with solutions to respective levels of people.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

To be part of the Prefessional Services Team as Business Analyst in implementing our e-Financial Services solutions. To participate in requirement gathering and analyst, and preparing documentation using UML to accurately capture the user requirements and analyse results.

Be expected to work with the development team in managing or expectation and in ensuring the solutions meet the user requirement, including preparaing test cases and analysing the rest results, and assisting the team in the SIT and UAT. As a secondly role, will be expected to assist the pre-sales activities to support the Financial Solution Practice Team.

Requirements:

· Minimum 3 years of demonstrated work experience in the IT industry

· Candidates with specific business experience and/or related experience in banking domain in the area of Credit Process, Collateral Management, Risk Management, Capital Markets and /or Basel II will be advantageous

· Experience in end-user support, including the prioritization and rationalization of new support issues, business requirements analysis, functional unit testing and facilitating user acceptance testing (UAT)

· Must have superior written, presentation and verbal communication skills, analytical and project management skills.

· Must possess a solid understanding of information technology and have the ability to conceptually relate technology to a business' needs.

· Competence in data modeling, rapid applications development, or process re-engineering is a plus.

· Must be able to work under a fast pace environment with tight deadlines.

· Has experience with large-scale projects, ongoing production support, software banking/financial applications.

To be part of the Professional services team as business analyst in implementing our e-financial services solutions. To participate in requirement gathering and analyst, and preparing documentation using UML to accurately capture the user requirements and analyse results.

To work with development team in managing or expectation and in ensuring the solutions meet the user requirement, including preparing test cases and analysing test result, assisting the team in the SIT and UAT.

To be part in answer functional and technical queries of RFI's and RFPs assisting Sales Consultant in responding to sales related queries, generate pre sales support documents, and perform presentations and demonstration of the software solutions to prospects and clients.

Requirement:-

• Minimum 10 years of demonstrated work experience in the IT industry
• Candidates with specific business experience and/or related experience in banking domain in the area of Credit Process, Collateral Management, Risk Management, Capital Markets and /or Basel II will be advantageous
• Experience in end-user support, including the prioritization and rationalization of new support issues, business requirements analysis, functional unit testing and facilitating user acceptance testing (UAT)
• Must have superior written, presentation and verbal communication skills, analytical and project management skills.
• Must possess a solid understanding of information technology and have the ability to conceptually relate technology to a business' needs.
• Competence in data modelling, rapid applications development, or process re-engineering is a plus.
• Must be able to work under a fast pace environment with tight deadlines.
• Has experience with large-scale projects, ongoing production support, software banking/financial applications.
• Minimum BA/BS/BSc degree in computer science or related business qualification, or equivalent business/technical experience preferred.

PharmEng Technology has been providing quality services to leading manufacturers of healthcare and pharmaceutical products since 1997. Our specialists hold expertise in Commissioning & Qualification, Validation, Quality Systems, Regulatory Affairs, Engineering, and Training to ensure that our clients can keep on providing the world with their cost-effective and high-standard healthcare products. At PharmEng Technology, we strive to cultivate the best working environment where empowerment, passion and perseverance are nurtured while serving our clients to achieve their unique business goals. We are seeking for a Computer System Validation Engineer with experience in pharmaceutical engineering for a role in Singapore.

Responsibilities

• Provide technical guidance into the commissioning, qualification and start-up of various equipment and facilities.
• Lead the development of key qualification deliverables during the project lifecycle to ensure project is well defined, and the action plan to test the system is applicable and relevant.
• Lead qualification processes throughout the project lifecycle such as VPP, Risk Assessments, RTM, FCCA/dRA, DQ, FAT, SAT, IQ, OQ and PQ as appropriate to ensure timely completion and to ensure all quality and engineering specifications are met.
• Prepare protocols, execute protocols, summarize data, resolve deviations, prepare final reports.
• Lead C&Q of either Process Controls (i.e. DCS, PLCs, SCADA/Historians) or Building Automation Systems (i.e. Siemens Insight / Desigo, JCI Metasys) is required.
• Experience with C&Q of upstream or downstream bioprocess systems, or other process equipment, utilities, facilities in pharma, biologics, aseptic fill-finish and API is considered a strong asset.
• Coordinate meetings with cross-functional departments, to drive project progress, facilitate decisions, provide updates.
• Engage other departments, as required, for design reviews and decisions.
• Travel may be occasionally required for meetings with clients, equipment fabricatio vendors or Factory Acceptance Testing (FATs).
• Work may require occasional support over shutdowns or extended hours, specifically during installation and commissioning / validation phases.
• Client-management (maintain key Client relationships in support of business development and pursuit of new work), project scheduling/budgeting, coordination of client and resources for effective project delivery, supporting business development (providing technical support to the sales as required for proposals/opportunities), presenting at industry conferences/publishing papers etc.
• Visit construction and installation sites.
• As this position requires working on client sites, you will need to comply with the client’s safety rules including mandatory vaccination policies for COVID-19, where applicable.
• Supervise contractors during critical testing of system and equipment.
• Other duties as assigned by client, and/or PharmEng, based on workload and project requirements.

Qualifications

• Excellent written and spoken English is required including the preparation of technical documents in English
• Years of experience: 5+ years for years of experience in commissioning, qualification or validation of various systems within the pharmaceutical/biotech industry, where minimum 5+ years should include direct C&Q experience with either process automation or building automation systems in the pharma/biotech industry.
• Knowledge of requirements for a cGMP operations, including SOPs, Change Controls, Validation.
• Experience with developing and executing validation projects.
• Risk-Based Commissioning & Qualification approaches, such as ASTM E-2500 or ISPE ICQ, is considered an asset, but not required.
• Knowledge of GAMP and Data Integrity requirements.
• Knowledge of the V-Model for Computer System Validation is required.
• Knowledge of ISA-88 and ISA-95 Standards is considered an asset.
• Experience with commissioning & qualification of either process control systems (i.e. PCS, SCADA, Historians) or building automation systems (i.e. Siemens Insight / Desigo, JCI Metasys) is considered an asset.
• Experience with commissioning and qualification of biotech process equipment (upstream or downstream or both), such as some, but not all, of the following: fermentation, bioreactors, downstream purification processes (chromatography, TFF, UF) is considered an asset.
• Experience with commissioning and qualification of process equipment for aseptic fill-finish and pharmaceutical API and OSD manufacturing processes as well as food/ FMCG manufacturing processes are considered an asset.
• Previous Pharmaceutical/Biotech experience is mandatory for this role.
• Experience with Qualification or Validation of clean utilities, HVAC/ISO clean rooms.
• Experience with thermal Validation is considered an asset.
• Experience with preparation and execution of URS’s, DQ’s, RTMs, Risk Assessments, CPPs, VPPs, FATs, SATs, IOQs, NCRs, Final Reports.
• Lead teams of Validation staff, manage staff priorities, provide mentorship/oversight, help staff resolve issues. Leadership is considered an asset, but not required.
• Possess leadership skills, and be able to take initiative to lead projects, involving multiple stakeholders, departments, and varying complexity.
• Possess mentorship skills, to coach and develop junior and intermediate employees.
• Engineering or Science degree, preferably in Automation, Instrumentation, Mechanical, Electrical, Electromechanical, Chemical, Biochemical or a related discipline.
• Ability to lift 50 lbs.
• Travel may be required on occasion.
• Ability to handle multiple projects and work in a fast-paced environment.
• Strong multi-tasking skills.

Why PharmEng Technology?

Our consultants come from different areas of the Pharmaceutical/Biotech/Medical Device industries and have extensive experiences obtained from world-class organizations in North America, Europe, and Asia. At PharmEng Technology, we value everyone’s unique talents and work together to support our clients. We offer continuous career growth, competitive wages, opportunities for travel and a team mentality that sets us apart from our competitors. It is the growth of our staff that continues to grow our company globally.

EEOC Statement

At PharmEng Technology, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. PharmEng Technology is proud to be an equal opportunity workplace.

Responsibilities:
The Business Analyst will be required to interact with clients to understand, confirm, compare (client’s requirements with WPH solutions), prepare proper documentation and present completed materials for client’s acceptance.

Key Responsibilities:

• Responsible for the development and improvement of business processes from client
• Tracking performance against business plans
• Develop and refine reporting requirements
• Gather, Organize and Analyse information on problems or business requirements
• Work closely with various parties including solution architect, developers, IT engineers to resolve issues.
• Responsible for monthly reporting and KPIs
• Conduct User Requirement Workshops
• Conduct User Training sessions
• Having 1-2 years of experience as Business Analyst in business process flow, web portal functionalities and jargon will be advantageous
• Preferably knowledgeable in Information Technology infrastructure
• Effectively managing multiple projects and tasks of varying complexities
• Able to perform well under pressure
• Proficient in MS Office suite of application software
• Having strong analytical skills
• Hands-on and hardworking with keen interest in the Web Content Management System technology
• Having basic web knowledge and SQL would be an advantage
• Excellent teamwork attributes.
• Must possess at least a Bachelor’s Degree.

Other Requirements:

• Good verbal and written communication skills
• Must have strong understanding of and experience with the software development life cycle.
• Self-motivated and able to perform with minimum supervision
• Excellent problem solver with ability to analyse complex requirements and provide solutions.
• Excellent communication skills, ability to articulate problems with solutions to respective levels of people.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

Job Duties

• Setup and maintain computer-networking system within the company.
• Diagnose, analyse and troubleshoot systems and networking issues.
• Perform regular back up of important data.
• Administer router, firewall, DNS, database, file, mail and web server.
• Gather requirements for IT equipment, perform IT purchasing, manage IT assets, liaise with vendors or technical support to provide quick solutions to end users as well as maintaining system documentation and assisting in ad-hoc duties.
• Ability to plan and deploy Microsoft suite of product (etc, OS, DB, SPS, Exchange, OCS) is essential
• Provide resolution and sound solution to business relate needs and enquiry
• Assist project team to plan, deploy and commission infrastructure system during their project phase
• Point of contact between customer/facilitate manager/system integrator for infra/system environment
• Plan, Support, Execute and Oversee PGP, System Warranty and Maintenance phase of all delivered project.
• Guide and mentor junior engineers

Skills & Requirements

• At least Diploma in IT-related discipline.
• At least 5 years related working experience in network and system support
• Good knowledge in areas of Linux and Window, MySQL servers, Apache or other web servers and Virtualised environments.
• Knowledge of homogenizes network environment will be advantageous.
• Candidate must possess strong diagnostic, analytic and troubleshoot skill.
• Have experiences in Inter/Intra/Extranet environment.
• Candidate with Microsoft Certified Systems Engineer (MCSE) certification will be an added advantage.
• Good team player, hardworking and highly initiative.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

Job Duties

• Setup and maintain computer-networking system within the company.
• Diagnose, analyse and troubleshoot systems and networking issues.
• Perform regular back up of important data.
• Administer router, firewall, DNS, database, file, mail and web server.
• Gather requirements for IT equipment, perform IT purchasing, manage IT assets, liaise with vendors or technical support to provide quick solutions to end users as well as maintaining system documentation and assisting in ad-hoc duties.
• Ability to plan and deploy Microsoft suite of product (etc, OS, DB, SPS, Exchange, OCS) is essential
• Provide resolution and sound solution to business relate needs and enquiry
• Assist project team to plan, deploy and commission infrastructure system during their project phase
• Point of contact between customer/facilitate manager/system integrator for infra/system environment
• Plan, Support, Execute and Oversee PGP, System Warranty and Maintenance phase of all delivered project.
• Guide and mentor junior engineers
• Team Lead will be supervising a team of engineers, taking charge of their career growth and technical competencies.
• Review completed tasks to ensure adherence to standards

Skills & Requirements

• At least Diploma in IT-related discipline.
• At least 5 years related working experience in network and system support
• Good knowledge in areas of Linux and Window, MySQL servers, Apache or other web servers and Virtualised environments.
• Knowledge of homogenizes network environment will be advantageous.
• Candidate must possess strong diagnostic, analytic and troubleshoot skill.
• Have experiences in Inter/Intra/Extranet environment.
• Candidate with Microsoft Certified Systems Engineer (MCSE) certification will be an added advantage.
• Good team player, hardworking and highly initiative.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

The Manager will be responsible to set up the Medical Affairs of NUHS@Home, develop strategies to enhance the effectiveness of its clinical quality program within the organisation and to identify and work on developing quality models, design and implementation of audits and risk management activities.

Job Responsibilities

Primary Responsibilities and Duties (80%)

• Set up and run the following QA and clinical services committees in functions such as organising meetings, preparing relevant reports for meetings, recording minutes, and ensuring that follow-up actions are taken after the meetings.

Not limited to:

• Clinical Committee which may comprisePharmacy, Therapeutics and Medication Safety Committee
  Credentialling and Privileging Committee
  Clinical Services, Medical Device and Procedures Committee
  Clinical Pathways Committee
  Antimicrobial Stewardship Committee
  Clinical Ethics Committee
  Infection control Committee
  
  Risk Management Committee which may compriseMortality, Morbidity and Peer Review Learning Committee
  Patient Safety Committee
  
• For clinical performance measurement:

Monitor and collate data for

• Hospital-wide Dashboard
  Healthcare Performance Office
  QIP indicators - hospital wide clinical quality indicators
  Other indicators
  

Collaborate closely with relevant data/ operations teams to ascertain the precision and validity of data, facilitating the timely submission of the performance indicators report to the Ministry of Health.

• Ensure that drafts for new or revised clinical forms, e.g., consent forms and clerking forms, are vetted by hospital lawyer if necessary and approved by GCMB/ Clinical Lead in a timely manner.
• Conduct JCI / ESS (or equivalent) activities.
• Conducting clinical audits for various clinical work processes, case notes audit / review, audits on problem cases and ad-hoc audits.
• Oversee the monitoring of mortality and morbidity reporting ensuring 100% reporting rate.
• Compile and analyse data and generate annual reports.

Secondary Responsibilities and Duties (20%)

• Coordinate activities for Hospital Licensing Exercise and serve as liaison person for any queries on hospital licensing. (if required)
• Assist in preparing budget proposal (if required)
• Other Medical Affairs ActivitiesPrepare presentations for HO / MO orientation (if required)
  
• Prepare papers for Medical Board, NUHS Board and MOH as and when required.
• Any other assigned duties.

Job Requirements

• Possess Bachelor’s degree with experience in a hospital setting
• Experience in Quality Management/Assurance in an acute care hospital will be an added advantage
• Computer skills in Words, Excel, Access and PowerPoint
• Basic statistical skills
• Keen interest in developing databases and reports relating to clinical QA
• Strong interpersonal skills, be meticulous, self-initiated and independent

Main duties and responsibilities of the successful candidates are to assist the System Manager/ Functional Leads on the maintenance & support of PPM application. This includes:

• Defect Management. Responsibilities include tracking of system defects reported by users; perform analysis and troubleshooting service to verify and confirm the cause of the problem; provide interim or workaround solutions when necessary to minimize disruption to operations; ensure prompt resolution to the defects reported and facilitate users in Problem Report (PR) testing.
• Service Request (SR) Management. Responsibilities include tracking and monitoring of SRs raised; assessment and implementation of SRs according to operating procedures, e.g. data patching requested by users.
• Change Request (CR) Management. Responsibilities include tracking and monitoring of CRs raised, conduct of impact assessment, design & implement solution and facilitate users in CR testing and conduct training when necessary.
• Operations Support. Responsibilities include monitoring and execution of scheduled events such as monthly jobs, financial year end activities, interface testing, support of audit-related activities, responding to calls/ emails from users about issues/ queries with regard to PPM application and provide on-site support when necessary; support scheduled events such as system down-time; investigate and resolve functional and/or performance related and/or integration issues.
• Prepare and submit monthly progress report on summary of the incidents raised and resolved, SR and CR status updates to the System Manager/ Functional Leads.
• Ensure the smooth operation of PPM, including integration withother bolt-on applications, and interfaces with internal/ external interfaces so that the support is not disrupted during normal office working hours.
• Review and update the relevant documentation (inclusive of ARIS diagrams/ models) to reflect changes made to the system. Examples of documentation including the following:
  Functional Design (FD) specification
  Technical Design (TD) specification

Skills & Requirements

• The candidate(s) should possess a Degree in Computer Science, Engineering or Equivalent.
• Minimum 8 years of ASP .NET development experience in a project management and technical architect role, with at least 3 full cycle ASP .NET implementation of comparable scale and complexity in a large organization.
• Project development experience in C# and Microsoft ASP .NET Framework 3.5/ 4.0 and ASP .NET MVC.
• Knowledge of web technology and development experience in ASP .NET, HTML, CSS, javascript, AJAX and jQuery.
• Experience in database design and development in MSSQL and Oracle.
• Experience in coding using Visual Studio and integration with other .NET and SAP applications.
• Knowledge in secure programming standards and ASP .NET programming best practices.
• Knowledge of system testing methodology and analysis with experience in using testing tool.
• Ability to design, develop and articulate solutions based on strategic business or technical requirements.
• Ability to work independently and efficiently, manage timelines and user expectation, and produce high quality deliverables (documentation, presentations and research).
• Demonstrated experience in designing, developing and managing the delivery of enterprise solutions to support business transformation objectives.
• Possess excellent communication and soft skills.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

PharmEng Technology has been providing quality services to leading manufacturers of healthcare and pharmaceutical products since 1997. Our specialists hold expertise in Commissioning & Qualification, Validation, Quality Systems, Regulatory Affairs, Engineering, and Training to ensure that our clients can keep on providing the world with their cost-effective and high-standard healthcare products. At PharmEng Technology, we strive to cultivate the best working environment where empowerment, passion and perseverance are nurtured while serving our clients to achieve their unique business goals. We are seeking for a Quality Control Analyst with experience in pharmaceutical industry for a role in Singapore.

Job Summary:

Support the Microbiology Laboratory in SGBO Singapore QC for the establishing and maintaining
of Utilities Monitoring of the SGBO Singapore Facility in Singapore. Perform sampling and testing
under supervision, following written procedures and specifications, and in accordance with
Local/international regulations.

Key Accountabilities:

• Supports activities to establish and maintain a Microbiology lab in full cGMP-compliance.
• Supports activities to conduct/perform necessary sampling/test methods or compendia
  methods in the lab and site under cGMP
• Follows existing procedures and methods, and perform sampling/testing following routine activities :

 - HVAC Viable and Non -viable particle sampling and surface sampling

 - Pharmaceutical Water and Clean Steam Condensate sampling for Biological and

 - Chemical tests

 - Compressed Gases; Biological Chemical and Physical sampling and testing

 - Data compilation

 - Data evaluation and trending support

• Receives training and analyst qualification to perform sampling/testing under cGMPs.
• Follows the priorities for sampling/testing provided by lab management.
• Ensures sampling/testing is performed in a timely manner.
• Participates in Laboratory investigations.
• (after sample testing) Compiles test documents in a complete, accurate and consistent manner to ensure that samples, materials or products and intermediates have been tested, or inspected according to specification and cGMPs.
• Suggests optimizations of test procedures to improve efficiency whenever possible.
• Be able to explain, his/her area of work, in health authorities inspections and internal audits

Performance Indicator:

• Delivery of results on time and with quality (e.g. timely testing)
• Adherence to established KPI targets related to QC activities
• Open communication; Concise and clear communication skills

Why PharmEng Technology?

Our consultants come from different areas of the Pharmaceutical/Biotech/Medical Device industries and have extensive experiences obtained from world-class organizations in North America, Europe, and Asia. At PharmEng Technology, we value everyone’s unique talents and work together to support our clients. We offer continuous career growth, competitive wages, opportunities for travel and a team mentality that sets us apart from our competitors. It is the growth of our staff that continues to grow our company globally.

EEOC Statement

At PharmEng Technology, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. PharmEng Technology is proud to be an equal opportunity workplace.