IT Business Analyst (Agile / Digital Transformation Projects)

• Working Hours: Mon-Fri
• Working Location: Central
• Remuneration Package: Up to $9k + AWS

If you are a pro-active, self-motivated and resourceful Business Analyst with good tech/digital knowledge and possess strong influencing and people handling skills, join us now!

What you will be working on:

• Partner with the business teams to elicit citizen/business needs through human-centric, visual methods such as service journeys and develop the appropriate business case
• Apply Design Thinking / Service Design methodology and tools to develop and execute the approach to derive current state gaps and challenges, and future state design and solutions
• Work with fellow project teams to develop user stories, functional/technical specifications and acceptance criteria
• Evaluate and recommend suitable technology for digital solutions while aligning with company’s technology directions (such as cloud-based, enterprise architecture and modernization of legacy systems)
• Identify and adopt the appropriate development methodology (e.g. Agile or Waterfall) in an Outsourced, Co-Sourced or In-house development environment
• Ensure system or product readiness for smooth deployment, adoption and operations
• Analyse impact of requested changes and propose improvements to continuously address changing business needs, and work with support team to understand and address technical problems (Operations & Maintenance phase)
• Assist the CIO to identify new opportunities for the company’s digital transformation

What we are looking for:

• Prior working experience in IT business analysis, application solutioning design and testing
• Participated in at least one full software or product development cycle, preferably using Agile Methodology
• Business Analysis certification, e.g. Certified Business Analysis Professional (CBAP)is an added bonus
• Strong analytical, conceptualisation and problem-solving skills
• Good communication skills with the ability to pitch ideas and influence
• A driven and motivated personality with an inquisitive mind

If you are excited with this opportunity and enjoy making things happen, do apply now!

OR

Email your updated resume to: speytu(at)scientecpersonnel.com by quoting "J43131" in your email subject for faster processing.

All job applications will be processed with strict confidence and only shortlisted candidate will be contacted.

Elane Yap Theng Yu- R1989397

ScienTec Consulting Pte Ltd - 11C5781

- 1 year contract (Renewable/Convertible)

- 12 hours rotating shift, 9am – 9pm/9pm-9am

- Novena

- Up to $3600 + VB

Job Responsibilities:

Involve in one or more teams working in 12-hour shift in supporting and up keeping our customer systems running smoothly through:

• Perform General Administration
• Perform Daily Operational Tasks
• Perform Scheduled Tasks
• Perform System Defects Management
• Perform Network Management Services
• Monitor System and Network Health Status using the Tivoli and Solarwinds
• Submit Daily Report
• Submit Incident Report
• Assist Customer on Exercise Support
• Assist Customer on System Audit

Period:

• 1 year contract (Renewable/Convertible)

Working Hours:

• 12 hours rotating shift, 9am – 9pm/9pm-9am

Salary:

• Up to $3600 + VB

Location:

• Novena

Requirements:

• Minimum Diploma in Computer Science, Computer Engineering, Information Technology, Electrical and Electronics Engineering or equivalent.
• At least 2 years of relevant experience as a System Administrator or in related profession
• Proficient with system monitoring, system configuration, network system and system backup.
• Hands-on experience with hardware installation and deployment.
• Excellent knowledge of MSCE, Unix, Redhat, SQL, Cisco Networking, SAN Storage, VMware, Firewall, Tivoli and Solarwinds is advantageous

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration No. R2197670)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

This role:

Position: SOC L3 Analyst

Duration: 12 Months ( renewable)

Location: Central Singapore

Job details:

We are looking for SOC L3 Engineer who will be part of our growing Global Operations & Delivery team, which monitors, investigates, and resolves security incidents, violations, and suspicious activities. Our global Operations group takes innovative approaches and uses the most cutting-edge technologies to transform the operations of our customers and secure the security landscape.

Main Responsibilities

• Act as an escalation point for high and critical severity security incidents, and conduct thorough investigations to determine potential impact and understand extend of compromise;
• Analyse attack patterns, Tools,Techniques and Procedures (TTPs) to identify methods of attacks and attack life cycle;
• Provide recommendations on issue resolution activities such as security controls policy configuration changes and security hygiene improvement;
• Provide guidance on mitigating risks associated with security vulnerabilities;
• Hunt for Indicators of Compromise (IOCs) and signs of Advanced Persistent Threats (APTs) within the Client’s environment;
• Conduct threat hunting by means of in-depth log analysis to identify potential threats that may have evaded automated detection;
• Identify gaps and weaknesses in existing security processes and propose enhancements to improve Client’s established incident response methodologies;
• Document and update incident response processes, define outcomes for future references and drive continuous improvement; and
• Participate in regular team meetings,Incident Response war room discussions and executive briefing sessions.
• Resolve, escalate, report, and raise recommendations for resolving and remediating security incidents.
• Be an escalation point for investigations of clients and suggest optimization activities to improve their performance.
• Proactively monitor and review threats and suspicious events from customers participating in the service.
• Handle the advanced monitoring of system logs, SIEM tools, and network traffic for unusual or suspicious activity.
• Set up SIEM solutions and troubleshoot connectivity issues.
• Investigate and resolve security violations by providing post-mortem analysis to illuminate issues and possible solutions.
• Collate security incident and event data to produce monthly exception and management reports.
• Report unresolved network security exposure, misuse of resources, or noncompliance situations using defined escalation processes.
• Assist and train team members in the use of security tools, the preparation of security reports, and the resolution of security issues.
• Develop and maintain documentation for security systems and procedures.

Requirements

• 7- 8 years of experience in SOC with alteast 3 years as a SOC L3 Analyst working as part of a Global SOC team
• Maintain excellent customer relationship through professional, proactive approach
• Experience with SIEM vendors such as QRadar, ArcSight, RSA, and LogRhythm
• Experience in incident response, and in writing procedures runbooks and playbooks
• Ability to work with customer’s IT and security teams

Job Requirements:

• Diploma/Degree in IT or equivalent
• Must have minimum 5-8 years of experience in Business Analysis for new and existing products
• Must have minimum 5 years of experience in requirements gathering, system analysis & design and writing functional specifications, particularly in government or related industry.
• Must have experience in writing use cases and user stories to articulate a customer’s needs to the technical teams for Product development and enhancements.
• Good experience in Agile methodology and implementation of solutions
• Good to have technical knowledge for Java to facilitate the understanding of the system design.

Roles and Responsibilities

· Oversee, manage multiple vendors and external providers of ICT services, work with team members from application and infra teams, to deliver project on time and within budget

· Assist in business Change Management activities

· Analyse, facilitate, model, and organize information in order to reconcile conflicts, elicit requirements and distinguish solution ideas from business needs

· Assist in Hands-on coding and scripting

· Project Management (Scope, Budget and Schedule) including regular management reporting for maintenance and/or development projects

· Conduct requirements workshop to gather user requirements and analyses business processes to provide clear analysis and documentation of the problems

· Ensure that projects are executed based on the project plan to meet identified business needs, within agreed parameters of cost, duration and quality

· Participate and contribute in project activities such as Requirement Gathering, User Acceptance Testing, Training & Implementation

· Review project deliverables. e.g. functional specifications, system test plan & results, user guide, operation manual

· Plan and perform user acceptance testing

· Assess service requests for enhancements and maintenance of systems

· Ensure Service Level Agreements for projects and incidents are met

· Identify potential project risks and its implication to the organisation and to recommend mitigating measures so as to manage the risks

· Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines

· Manage and resolve day-to-day IT related issues pertaining to application, infrastructure or security, to facilitate smooth running of daily operations

Knowledge and Skills

EDUCATIONAL QUALIFICATIONS

· Tertiary education in Computer/Computer Science or Electronics Engineering or Information Technology or equivalent

· Project Management Certification or equivalent

RELEVANT EXPERIENCE

· Relevant working experience as a developer/ technical Business analyst or equivalent in at least 2 Agile/ full project development life cycle

· Cloud solutioning and hand-on experience with AWS managed services

· Ability to work both independently and as part of a team with professionals at all levels

· Strong problem-solving skills and able to prioritise and manage multiple tasks

· Good design, coding, testing and debugging skills

· Relevant experience in requirement elicitation techniques such as design thinking, persona analysis and customer journey mapping etc

· Solid knowledge of relevant technology concepts (e.g. client-server, relational dsatabases, cloud-based architectures, docker and containers)

· Relevant experience in and knowledge of microservice architecture will be advantageous

· Relevant experience in facilitating user requirement workshops

· Relevant experience in web-based development and mobile IT projects

· Working experience in .Net/J2EE applications is preferred

· Proficiency and experience in programming (Python, VB.NET, C#, JavaScript, HTML, CSS) is advantageous

· DevOps experience is preferred to be able to handle and review works done by partners.

· Working experience in government environment will be advantageous

· Familiarity with governance, adoption of digital services in enterprise IT environments.

· Work experience and strong troubleshooting skills in resolving application, infrastructure (including desktop, server, network) and security related issues in a (Singapore) government environment is preferred

Others:

Strong analytical, conceptualisation and problem-solving skills

Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges

Team player with strong organization and people handling skills

Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders

• Good Bonus - AWS + 3 month Variable Bonus / Permanent Role

Engineer / Electrical engineer / Project Engineer / Junior & Senior & Engineering can apply

• Entry level / Junior / Senior / No experience welcome apply X 3 Opening

• Full training provided

Responsibilities:

§ Part of project team responsible for Testing and Commissioning

§ Understand the Graphical User Interface

§ Prepare testing point information list

§ Configuration of points to be tested

§ Perform factory and site testing to ensure database integrity

Requirements:

§ NITEC or Higher NITEC in Technical or Engineering discipline

§ Proficient in Microsoft Office (Word, Excel)

§ Able to work independently with the directions from Project leads, training will be provided

§ Will be involved in projects dealing with SCADA systems

Our benefits and compensation for permanent position are as follows:

Salary for experience candidates will be considered based on the years of experience and our internal salary structure

1 month AWS

Variable Bonus ranging from 1 to 3 months depending on individual and company performance

Working hours: 8.00 am to 5.00 pm / 8.30 to 5.30 pm / 9.00 am to 6.00 pm / 9.30 am to 6.30pm / 10.00am to 7.00pm

Working days: Monday to Friday (1 day work from home per week)

Annual Leave: 14 days up to 17 days for non-executive (Assistant Engineer and below)

18 days up to 21 days for executive (Engineer and above)

Medical benefits of $500 per financial year (Benefit is extended to spouse and children (below 21 years old) of married employees)

Insurance coverage: Hospital & Surgical (Benefit is extended to spouse and children (below 25 years old) of married male employees and child (below 25 years old) of married female employees)

Term Life

Personal Accident

Maternity Insurance for female employee and spouse of male employee on the birth of their 1st 2 children claimable up to delivery bill of $6,000.00 whichever is lower.

Flex Dollars of $500 per financial year

Free annual year-end Health Check-Up

Monthly Birthday Party Celebration

Monthly Sports Activities

New Born Gift

CSR Initiatives

Department Bonding Activities

Biennial team building and staff appreciation dinner

Gym Corner for employees to exercise

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.