Role: Production Support Analyst

Job Level: 3-9 years of relevant experience (L2/L3)

Duration: 6 Months

Key responsibilities:

• Deliver a 1st class Production Support service to client's Channel stakeholders

• Responsible for availability, incident, problem and capacity management for the applications in scope

• Response and resolve incidents, problem and user queries through proper analysis

• Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department

• Drive technical remediation in line with agreed non-functional requirements

• Evidence continual service improvement of processes and tasks (via automation)

• Ensures essential process / procedures are followed and contribute to defining standards.

• Coach and be receptive to coaching to uplift the team’s and your individual knowledge

• Communicate complex technical issues to business users in a language they understand

• Contribute in effective knowledge management best practices within team and organization

• Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA

Key skills required:

• 5+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.

• Strong working experience in Microsoft Dynamics CRM application production support

• Strong understanding of Microsoft Dynamics CRM application architecture

• Excellent troubleshooting skills in Control-m batch issues, SSIS packages

• Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)

• Hands-On experience in writing / debugging scripts, code, and database queries

• Software Engineering & Change Management

• Solid understanding and execution of DR & BCP

• Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools

• Competent in Microsoft Excel, PowerPoint and Word document

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

JR107564

Roles and Responsibilities:

• Gather and analyze business requirements for OT systems in smart city projects
• Translate complex operational needs into clear OT system specifications
• Develop use cases and process flows for OT integration projects
• Conduct gap analysis between current OT systems and desired future states
• Collaborate with the OT Systems Integration Architect to ensure alignment between business needs and technical solutions
• Facilitate workshops and meetings with stakeholders to elicit and document OT requirements
• Create and maintain documentation for OT systems and processes
• Assist in the development of ROI models and business cases for OT integration projects

Secondary Responsibilities (Project Delivery Support):

• Act as a liaison between the project team and stakeholders during implementation
• Monitor and report on project progress, ensuring alignment with business objectives
• Assist in change management processes, helping stakeholders adapt to new OT systems
• Support user acceptance testing and training initiatives
• Conduct post-implementation business impact assessments
• Contribute to the development of operational handover documentation
• Assist in the resolution of business-related issues during project delivery

Additional Responsibilities in the Built Environment Context:

Product Development and Planning

• Assist in the creation of product artifacts for software solutions related to building information modeling, project management platforms, and smart building systems
• Support the team in developing and maintaining documentation for various technology projects in the built environment sector
• Participate in brainstorming sessions for new features that address challenges in urban development and construction

Project Coordination

• Help coordinate activities across multiple teams working on digital solutions for construction, facility management, and urban planning
• Assist in organizing and documenting team meetings and project updates related to built environment software development
• Support the tracking and reporting of program activities in the context of smart city and sustainable building initiatives

Industry Event Management

• Assist in planning and executing various events related to innovation in the built environment, such as hackathons or technology showcases
• Help with logistics and coordination of program-related activities, including demonstrations of new technologies for smart buildings and cities

Stakeholder Communication

• Prepare presentations and reports for various stakeholders in the industry, including architects, engineers, contractors, and city planners
• Support the team in maintaining relationships with customers and partners in the built environment sector
• Help create marketing materials to drive awareness of products and programs related to smart buildings and urban technologies

Research and Analysis

• Conduct market research on emerging technologies in the built environment sector
• Assist in analyzing data from construction projects or smart building systems to derive insights for product improvements
• Support the team in identifying industry trends and potential partnership opportunities within the built environment ecosystem

Knowledge/Skills/Abilities:

• Bachelor's degree in Business, Engineering, or related field
• 5+ years of experience as a Business Analyst, preferably in OT or industrial environments within the built environment sector
• Strong understanding of OT systems and their role in smart city and industrial applications
• Familiarity with business process modeling techniques and tools
• Experience with requirements gathering and management tools
• Excellent analytical and problem-solving skills
• Strong communication skills, with the ability to explain complex OT concepts to non-technical stakeholders
• Certification in Business Analysis (e.g., CBAP, PMI-PBA) is a plus
• Knowledge of the built environment industry, including construction, facility management, and urban planning

#HS

At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!

We are seeking a detail-oriented and resourceful Operations Support Specialist who is passionate about enhancing operational efficiency and making a positive impact on an emerging team. The ideal candidate has experience working across medium to large-sized teams with diverse stakeholders, excels in solving ambiguous challenges, and will come with some knowledge of APIs and SQL.

Responsibilities:

• Run daily standup meetings and monitor/manage daily customer support tickets for prioritization and triage.
• Update the status page for product issues when necessary.
• Support daily hand-over activities across different regions.
• Assist regional customers with seasonal campaigns.
• Follow internal processes to triage and support regional escalations.
• Coordinate and prepare content for regional monthly meetings.
• Notify customers about expiring API product versions.
• Track and report on operational performance and conduct ad-hoc data analyses.
• Identify and drive process improvements, contributing to operational excellence initiatives.

Essential Skills & Experience:

• 2–4 years of experience providing operations support in a technical environment.
• Customer-oriented mindset with strong empathy and understanding.
• Exceptional attention to detail, capable of executing standard workflows while adapting to evolving business needs.
• Passion for learning and understanding technical concepts.
• Creative problem-solving and troubleshooting skills.
• Proven ability to multitask and prioritize effectively in a fast-paced environment.
• Experience in using SQL for data driven analysis and investigation.

This is a long-term contract role.

Responsibilities

• Assist the team to support and maintain all software components.
• Ensure good documentation practices.
• Benchmark and optimize performance as necessary.
• Provide quality codes by testing and using up to date technologies.
• Facilitates the building and releasing of features by the engineering team.
• Automate deployment according to best practices.
• Facilitates unit testing and integration testing after the building of features is completed.

Requirements

• At least 4 years of experience in full stack development is preferred.
• Strong team player who is able to communicate well, and excited to lean new technologies in a fast phase environment.
• Possesses strong knowledge on .Net, Javascript, Typescript.
• Possesses knowledge on MySQL, MSSQL, PostgreSQL.
• Possesses knowledge on compiling Docker container & deployment.
• Experience in React.js or Angular
• Experience in SASS/SCSS
• Work individually or collaborate as a team.

#PY

At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!

In this role, you will uphold the responsibilities in Complaint Management and deliver Fair Dealing Outcome in resolving customers’ complaints in an independent, effective and prompt manner. You will also develop and implement customer centric strategies and framework to deliver consistent high standard and quality service to our customers and business partners.

Responsiblities:

• Handle end-to-end process of complaints escalated by both internal and external parties with adherence to service delivery standards.
• Able to conduct and conclude investigation with the relevant departments and communicate investigation findings and outcome to complainants
• Effectively manage interactions with demanding or difficult complainants.
• Handle face-to-face meetings, phone calls, and written communications regarding complaints
• Collaborate effectively with colleagues from other departments who support the investigation and service recovery processes.
• Identify key issues in the complaints received and provide feedback to the concerned departments and/or management for review and improvement.
• Represent the Company in managing the full process of customer disputes through mediation and adjudication at the Financial Industry Disputes Resolution Centre Ltd (FIDReC) and other external escalation channels.
• Submit complaints management related reports on a timely basis
• Support and attend to policy renewal and billing related enquiries from intermediaries and corporate clients. .
• Suggest and provide process improvement in alignment with organization’s Technology, Digital and Analytic (TDA) direction.
• Manage internal and external audits on complaints data and implement proposed improvements if any.
• To undertake ad-hoc tasks and projects assigned by Head, Customer Experience

Minimum Job Requirements:

• Bachelor’s degree holder
• Minimum of 5 years of experience in Customer and Complaint Management, preferably with knowledge in insurance and employee benefits (Group Insurance)
• Exceptional follow-up skills, prioritization, multitasking, organized and time management capabilities
• Ability to thrive in a fast-paced environment and meet tight deadlines
• Result-oriented personality
• Strong interpersonal and communication skills
• Proven ability to work effectively as part of a team

Title: Bank Operations Analyst

For quick response, please reach out at [email protected] or WA at +65 9233815

JD:

Perform day-to-day operational activities in relation to Sanctions Screening over voluminous payment transaction processing for inward & outward remittances.

Attend to adhoc issues / escalate where applicable

Ensure adherence compliance to SOPs, agreed service levels for turnaround/cutoff time, and all relevant policies, standards and guidelines.

Job Duties & responsibilities

Support daily business operations for Sanction Screening.

Liaising with internal stakeholders with regards to alerts; seeking for additional information; escalating to internal compliance team where applicable

Performing daily reconciliation and daily report.

Support LV on weekend after system enhancement or system testing (UAT).

OT hours will be required on high vol days.

The position required to work shift hour.

Shift work model:
1) 7:00 am to 5:00 pm
2) 12:45 pm to 930 pm

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

HP: +65 92333815

Recruitment Manager

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

Responsibilities

· Project Management: Support and coordinate regulatory projects, ensuring that timelines and resources are effectively managed to meet regulatory deliverables on time. Work across teams to keep projects on track and within scope.

· Data Analytics: Leverage data analytics tools to provide insights into regulatory performance, compliance trends, and risk areas. Use data-driven insights to optimize regulatory processes and improve decision-making.

· Compliance Management: Collaborate with business and support units to ensure that the organization remains compliant with applicable laws and regulations. Identify regulatory risks, gaps, and improvement opportunities across the business.

· Risk Identification & Process Improvement: Identify potential regulatory and operational risks in areas such as sales, trading, new product development, and operational activities. Work to improve processes and systems to mitigate those risks and ensure that business activities align with regulatory requirements.

· Operational Risk Support: Work closely with the business and support units to support various operational risk management deliverables, including reviews, assessments, and ad-hoc projects.

· Stakeholder Engagement: Collaborate with cross-functional teams including legal, finance, operations, and senior leadership to ensure alignment on regulatory and operational risk priorities.

Requirements

• 2 years treasury / regulatory / project management / operational risk experience preferred, but fresh graduates may apply
• Experience in use of excel and powerpoint is a must, ability to use data analytics tools (e.g. Tableau, Python) will be a plus
• Able to work independently
• Good command of verbal, written and presentation skill

---------------------------

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

Asendia empowers businesses to grow across borders with a range of international e-commerce and mail delivery services. Launched in 2012 by La Poste and Swiss Post, Asendia has the combined expertise of over 1500 employees across 4 continents. With operations across the world, we bring together a wealth of international and local expertise, and a network that delivers to over 200 countries and territories. Asendia’s heritage as a mail business is unrivalled, but today we are also at the forefront in providing e-commerce parcel solutions for e-tailers selling internationally. We provide a number of value-added services too, including returns, fulfilment and lettersshops, and we have acquired a number of companies to enhance our services, including eShopWorld a global e-commerce software business.

Asendia is committed to providing equal opportunities. In accordance with the applicable local laws, regulations, and ordinances, all qualified applicants will receive fair consideration for employment without regard to age, race, gender, religion, national origin, ethnicity, sexual orientation, marital status and family responsibilities, disability, or any other protected characteristics.

IT Analyst APAC

Role Purpose

We are seeking an IT Analyst APAC to join our team in Hong Kong or Singapore. Reporting to Lead IT Business Analysis & Quality Assurance APAC, you will act as a key liaison between cross-functional teams throughout the project implementation process and work closely together with product owners to develop a rollout plan for several IT products for the APAC region.

Your Tasks

1. Requirements Analysis:

• Collaborate with business stakeholders to gather and analyse requirements for new IT applications or enhancements to existing ones.
• Translate business needs into technical specifications and functionalities.

2. Application Development and Implementation:

• Work with development teams to design, develop, and implement IT applications.
• Ensure that applications meet quality standards, are scalable, and align with business requirements.

3. System Integration:

• Collaborate with other IT teams to integrate applications with existing systems and databases.
• Ensure seamless data flow and interoperability between different applications.

4. Testing and Quality Assurance:

• Develop and execute test plans to ensure the functionality, performance, and security of applications.
• Collaborate with quality assurance teams to identify and address issues.

5. User Support and Training:

• Provide support to end-users, addressing inquiries and troubleshooting issues related to applications.
• Conduct training sessions to ensure users are proficient in utilizing new or updated applications.

6. Documentation:

• Create and maintain comprehensive documentation for applications, including user manuals, technical documentation, and change logs.
• Document configurations, customizations, and integration points.

7. Collaboration:

• Act as a liaison and collaborate with cross-functional teams, including business analysts, developers, and IT support, to ensure the success of application projects.

Your Profile

• Degree or Diploma in Information Technology, Computer Science or related disciplines, with at least 3 years of relevant working experience.
• Knowledge in ERP systems or eCommerce systems.
• Excellent analytical and problem-solving abilities.
• Excellent communication skills with the ability to explain complex, highly technical information to non-technical colleagues using clear, simple language.
• Ability to demonstrate initiative to get things done and persevere to achieve the goals and tasks on hand.
• Ability to copy well with ambiguity and demonstrates willingness to move out of comfort zone.
• Good command of written and spoken English; Cantonese and Mandarin is an advantage.

Our Facts

Our mission is to excel in every interaction with our customers. Our values are trust, friendliness, ease of use and our commitment to sustainability.

Driving success, communicating information, and adjusting to change are essential competencies that drive our strategy in APAC.

Employees wellbeing and corporate social responsibility are at the heart of our core values. We wish to instil a strong culture of corporate social responsibility within every employee and hope to create a positive and productive environment where employees can thrive.

If this sounds like the kind of place you would like to work and the sort of role you are looking for, then get in touch, we are waiting to hear from you.

Please send your application in English to: [email protected]

Reference number “ITA_112024_ASAP”.

All personal data collected will be used for recruitment related purposes and treated in strictest confidentiality. Only shortlisted candidates will be informed. All personal data supplied will be destroyed after completion of the recruitment process.

Our client, a global logistics real estate provider with presence in over 20 countries and a total AUM of over $100 billion is currently seeking an Senior Analyst (AP) to join their team.

As part of an 18-man team, the Senior Analyst (AP) will be responsible for the full spectrum of Accounts Payable (AP) duties, reporting activities, monthly closing and bank reconciliations.. Reporting to the Senior Finance Manager, the incumbent will assist in UAT and other implementation projects.

Successful candidates will get a chance to work alongside leaders and forerunners in the industry for the established organization.

REQUIREMENTS:

• Possess at least a reputable Diploma/Degree in Accountancy or equivalent.
• At least 4 year(s) of working experience in real estate/property firms is ideal
• Working exposure in Auditing firms is an advantage
• A candidate with experience in JD Edwards (Oracle), Hyperion (HFM), SAP, BPC is preferred

Interested applicants kindly use the apply button or send in your application in MS word format to Kelvin.Tan at/onyxrecuit.com.sg(R22111268| EA: 18C9213)

*We regret that due to potential volume of responses, not all applicants be contacted.

• Develop and Implement Custom Solutions
• Design, develop, and deploy customized Power Apps solutions to replace existing InfoPath forms, ensuring they align with business requirements and integrate seamlessly with SharePoint.
• Implement Power Automate workflows to automate processes across Power Apps and SharePoint, enhancing efficiency and user experience.
• Automate Workflows and Business Processes
• Design and develop automated workflows using Power Automate to streamline approval processes, notifications, and other business tasks.
• Optimize and troubleshoot existing workflows to improve performance and ensure reliability, minimizing manual intervention.
• Collaborate with Stakeholders to Gather Requirements
• Engage with business and technical stakeholders to understand current workflows, gather detailed requirements, and propose solutions that leverage Power Apps and Power Automate.
• Translate complex business needs into technical requirements and provide recommendations

Interested candidates kindly submit your updated CV in a Word Format to: [email protected]. Only shortlisted candidates will be notify. Thank you.

• Develop, implement, and enforce scalable Ads & Shopping policies across multiple geographies.
• Ensure policy intent is translated in execution.
• Optimize policy implementation so it can be achieved with efficiency and scale.
• Manage and resolve escalations from internal and external stakeholders.
• Explain our policies to diverse internal and external audiences.
• Arbitrate the policy line where it is gray.
• Identify escalation trends and provide feedback to strengthen formats, systems, policies, and processes.
• Identify gaps or conflicts in the existing policy framework, develop scalable solutions, and work to obtain consensus across the organization.

Skills/Qualifications:

• At least 3 years of experience in Trust and Safety, policy, communications, cybersecurity, operations, or related fields.

Preferred qualifications:

• Experience in Trust & Safety
• Experience in policy implementation and understanding of advertising policies
• Ability to work cross-functionally and program management
• Data analyst skills e.g. Large Language Model (LLM) prompting, tuning and implementation, coding, databases and querying, statistical analysis
• Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment and ability to exercise judgment in a crisis
• Excellent organization and teamwork skills

The successful incumbent will be responsible for providing excellent investment advice for a dedicated group of investors, and will be the centre of a servicing ‘gold standard’. The key areas will cover all aspects of Wealth Management and in managing private client relationships which will incorporate investment analysis, client discussions, marketing and promotion.

A brief description of responsibilities as follows:

• Supporting the Client Advisers (RM) to provide excellent advice to high net worth clients & investors, maintaining a high standard of service quality in all work and output
• Partnering Client, Business Support and Third-Party Service Providers to ensure relevant product access as well as competitive pricing for clients
• Ensure all client portfolios are in-line with clients’ needs, objectives and risk appetite
• Provide market updates to clients, prepare reports related to the portfolio, as well as specific product performance
• Prepare investment reviews and periodic portfolio reviews, which include portfolio rebalancing and asset allocation calibration
• Responsible for the operation and maintenance of any in-house funds and portfolios
• Take ownership of proposals and follow ups new prospects
• Perform Periodic due diligence and ensure relevancy of clients’ documentations
• Adhering to the MAS regulatory requirements and achieving compliance standards at all times
• Develop strong hands-on understanding of the client services function. While this is not a day to day responsibility, complete understanding of client services function is critical for the incumbent to succeed in this role

Skill Requirements of the Position

Personal and Social

Must be a strong team player and possess excellent inter-personal skills, with an ability to integrate quickly into an established team and communicate closely with team members, most importantly with the firm’s clients and investors.

The incumbent will be expected to show initiative, be assertive and highly independent in their work. Strong communication skills, a highly pleasant demeanour, the ability to take on responsibility and ownership are must haves.

Professional and Technical

Min 3 years of relevant experience from wealth management or private banking areas.

A keen interest in the regional wealth management industry – an aptitude to service the needs of UHNW/HNW clients: mainly Expatriate, Singaporean, Malaysian, and other client groups is essential.

A strong understanding of complex client requirements, acting as the clients’ key interface in direct interactions and communication

Sound knowledge of banking products and services including investment products such as mutual funds, equities, bonds, ETF’s and treasury products. Proficiency with financial tools such as Bloomberg and Microsoft Excel required. Knowledge in VBA and other programming language such as SQL preferred but not necessary.

The incumbent must have strong analytical, written and spoken English skills. Relevant banking &/or finance qualifications will be highly regarded.

Regulatory Requirement

All necessary qualifications as required by the MAS must be acquired within a 6month period from commencement of employment.

Pega Functional Analyst

• 12 months contract
• Work location: CBD

The Opportunity

• Coordinates with the Project Team in understanding client requirements and how they translate in application features
• Collaborate with the Team to set specifications for new applications
• Perform troubleshooting and debugging of applications when required
• Evaluate existing applications to reprogram, update and add new features
• Work with business process owners/SMEs to assess capabilities and identify high-level user requirements
• Work with project managers, architects and SMEs to define metrics and performance goals for the process.
• Participate in transitioning the requirements and use cases.

Your Background

• Knowledge in PEGA Rule Process Commander, Care Management Framework (PEGA)
• PEGA Certification / CSA cert is preferred
• Knowledge in executing project releases on Pega PRPC BPM platform through the complete SDLC lifecycle.

Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at [email protected] for more information.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.

ASTEK has been providing IT and Engineering solutions for some of the world’s largest industrial and services groups for more than 35 years with 7200 passionate experts in 22 countries throughout Europe, APAC, Middle East and the Americas

Currently, we are looking for Application Support Analyst which would be based in Singapore

Responsibilities and requirements

• Possess a degree in Computer Science/Information Technology or related fields
• Proficient in scripting and automation (e.g. Python, Shell Scripting)
• trong knowledge in SQL for database management and querying
• Familiarity with Cloud platforms (e.g. AWS, Azure, GCP) and containerization technologies (e.g. Docker, Kubernetes)
• Understanding of monitoring and logging tools (e.g. Prometheus/Grafana, ELK Stack, Datadog)
• Experience in IT infrastructure and workflow automation
• Good troubleshooting skill
• Good written, communication and stakeholder management skills
• Keen and open to learn new technologies
• Must have experience in Terraform for Infrastructure as Code (IaC) and Cloud resource management

Temus was established by Temasek in partnership with UST, to provide digital transformation solutions for the private and public sectors as we aspire to be a strategic partner in realising the Singapore Government’s Smart Nation vision. We are headquartered in Singapore and have more than 400 employees across a wide range of disciplines in strategy, design, architecture, technology, data & AI.

Role and Responsibilities:

• Track project progress, monitor key performance indicators (KPIs), and generate reports on project status, milestones, and outcomes. This helps in evaluating project performance, identifying areas for improvement, and providing timely information to stakeholders.
• Support the risk and issue management processes, ensuring potential risks and issues are identified, assessed, and mitigated throughout the project lifecycle. This includes developing risk management strategies, monitoring risk factors, and implementing contingency plans to minimize project disruptions.
• Establish effective communication channels with project stakeholders, including clients, internal teams, and executive leadership. This involves providing regular project updates, facilitating collaboration, and addressing stakeholder concerns to ensure alignment and transparency.
• Drive continuous improvement initiatives within the PMO and across projects by analyzing project data, identifying process bottlenecks, and implementing enhancements to increase project success rates and efficiency.

Requirements / Qualifications:

• Bachelors Degree in Engineering, Information Technology, Computer Science, Information Systems or related disciplines with at least 3 years of relevant PMO experience.
• Demonstrated experience in supporting PMs in managing and delivering systems in complex information exchange environments
• Demonstrated consistent program management skills, including ability to apply analytical and problem-solving skills, to effectively manage project status.
• Good communication, consultation, negotiation and advocacy skills and a proven ability to establish and cultivate relationships with a variety of key stakeholders.
• Proven ability to initiate, manage and report on program activities and identify issues affecting the performance outcomes of the project.
• Experience in public sector project will be advantageous
• Ability to think strategically and report effectively.
• Active listening skills with good written and verbal communication skills.

Temus is an equal opportunities employer. We welcome applications from all. We do not discriminate by race, religion, belief, ethnicity, origin, disability, age, partnership status, sexual orientation, or gender identity.

We see the diversity of our team as a strategic advantage, and we work actively to maintain it.

By applying for this role, you have read and acknowledge the data privacy statement via this link - temus.com/job-applicant-data-protection/

Our client is an asset management firm with an AUM of 1.5 bill equity fund. They provide good

employee benefits and company culture. There will be a three to six months’ probation period.

Responsibilities

• Capable of handling full range of fund accounting services on funds, including preparation of the Net Asset Value (NAV), cash and position reconciliation, review of corporate actions, validation of security pricing
• Able to check accuracy of fund administration services on funds and investors in compliance with the company’s service model and policies, liaising with, brokers, custodians and auditors
• Provide and maintain superior Quality of work, accuracy and adherence to task deadline.
• Participate in various system optimisation initiatives and ad-hoc projects
• Active participation in proposing solutions to complex market and settlement issues and act as liaison between custodian, administrators and trading desk with ability to multitask and prioritize resolution on priority.
• Calculate complex fees structures as set out in various agreements
• Review of periodic financial reporting in accordance with IFRS and/or US GAAP prepared by administrators and service providers.
• Review accuracy of Subscriptions and Redemptions, Switches & Transfers in accordance with the guidelines outlined in the fund offering documents performed by the transfer agent and administrator.
• Strong excel and VBA skills needed to drive automation and streamline the procedures once the business understanding is reached.
• Play active role in client on-boarding, account opening process with verification of documents sourced from different parties and to have it verified and aligned towards company’s policies and procedures.
• Maintain and remediate investor details in a centralised database and calculate trail fees based on the distributor agreements.
• Supporting the company’s anti-money laundering (AML) framework in place and working closely with various parties involved, investor, Fund admin, Transfer Agent to ensure compliance with the AML framework.
• Supporting the organization's FATCA/CRS service offering to our clients
• Demonstrate ownership of assigned work and ensure timely completion, in line with Service Level Agreements (SLA).

Requirements

• Bachelor’s degree in accounting, banking or finance related field
• Ideally 1 year of experience in fund administration, audit or similar role
• Intermediate to advance Proficiency in the use of Microsoft Office (Excel, VBA Word, Outlook).
• Understanding of securities such as equities, bonds, forwards, futures, options preferred
• Ability to work well independently as well as within a team framework.
• Be enthusiastic and eager to learn, self-starter.
• Strong work ethic with positive attitude
• Able to work under pressure with minimal supervision to meet deadlines
• Possess strong verbal and written communication skill

Responsibilities

• Support the Business in trade validation activities.
• Ensure all trades are validated and booked correctly, liaise with the Business or clients for any discrepancies timely.
• Ensure queries and escalations are managed in a timely manner.
• Establish and maintain a strong working relationship with internal and external stakeholders
• Drives process improvement and system automation.
• Drive new ways of working and behaviour across organisation to deliver faster, better, cost-efficient customer (internal and external service).
• Participate / Support in projects, business-driven initiatives and UAT.
• Ensure compliance to Department and Bank’s operational risk and regulatory requirements.
• Continuous participation to “Growing the Team”: formalisation of team procedure, training, coaching colleagues, brainstorm ideas for any occasions, creating a fun environment among others).

Experience

• Degree holder preferred.
• Minimum 2 years of relevant experience in derivatives processing and lifecycle management preferred.
• Good understanding of Front to Back Trade operational processes especially Trade control activities is an advantage.
• Exhibits good communication and interpersonal skills, flexibility and accountability.
• Ability to work in a fast-paced environment with good time management .
• Innovative mindset and constantly on the lookout to improve efficiency.
• Proficient in Microsoft Office applications.

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

• Well established Company
• Basic $3500 - $ 5000 + AWS + Variable Bonus
• Working location: Northeast
• Working hours: 8:30am – 5:30pm (Mon to Fri)
• PLC | SCADA
• Corrective / Preventive

Job Responsibilities:

• Coordination with stakeholders of different levels (customers, contractors, vendors) on project maintenance work
• Deployment of software and hardware at sites
• Work with procurement to source for materials and equipment requited for project
• Attend site meetings and be involved in discussion on all project related activities with clients
• Work with stakeholders to plan and schedule site activities, ensuring sufficient materials and manpower support
• Execute responsive preventative and corrective maintenance for system
• Perform system analysis and troubleshooting
• Other ad-hoc duties as assigned

Requirements:

• Diploma and/or Degree in Electrical and Electronics Engineering or equivalent
• Basic Experience in AutoCAD Software
• Supervision for subcontractors for site work
• Training provided

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG DIAUM YEE (R2198031)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Degree holder with >5 years of experience in performing AML/KYC duties (preferably CDD) within the financial service sector
• Strong logical reasoning skill; can consume a multitude of information to draw reasonable conclusion on a scenario in a structured manner
• Respectful and professional when challenging a past decision or quality of work
• Can manage pressure from high volume
• Fluent and articulate in both spoken and written English
• Self-started, team player; can work with stakeholders from other BUs.
• Experience with Detica appreciated, but not mandatory
• Candidates with Less 5 years of experience (3-5 Years) will be considered as L2 KYC Analyst.

• Great remuneration package
• Gainful learning opportunity

About Our Client

Global logistics leader providing one stop business solutions for it's clients

Job Description

• Provide first-level support to users in Singapore Operations and extended regions for hardware, software, and network-related issues.
• Troubleshoot and resolve technical problems promptly, escalating to higher-level support when required.
• Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
• Support the creation and management of user accounts, permissions, and access controls.
• Monitor, assign, and report on Service Desk tickets.
• Ensure regular deployment of software updates and patches.
• Track system performance and network stability, reporting issues as they arise.
• Assist in backup and recovery procedures to maintain data integrity.
• Collaborate with IT teams to implement system upgrades and new technologies.
• Coordinate with vendors for secondary support and ensure issue resolution.
• Document reported issues, resolutions, and follow-up actions in the ticketing system.

The Successful Applicant

• Strong troubleshooting skills for Windows operating systems.
• Experience with Active Directory, Microsoft 365, and MS Office applications.
• Basic knowledge of networking concepts, including TCP/IP, DNS, and VPN.
• Proficiency in using ticketing systems such as ManageEngine-ServiceDesk or similar platforms.
• Familiarity with Windows Server is a plus.
• Diploma or bachelor's degree in computer science, Information Technology, or a related field.
• Minimum 3 years in an IT support or helpdesk environment preferred.

What's on Offer

Great remuneration package with gainful learning opportunities

Contact

Jayden Yap (Lic No: R22110369/ EA no: 18C9065)

Quote job ref

JN-112024-6601379

Phone number

+65 6416 9897

Page Personnel Recruitment Pte. Ltd.| Registration No. 201736642C

Main responsibilities

• Provide functional and technical expertise on KONDOR+ and other in-house bank applications.
• Requests management (users and others IT teams)
• Operations management
• Application monitoring
• Incident Management
• Problem Management
• Contribute to continuous improvement initiatives.
• Must be able to mentor new/junior resources
• Self-motivated and starter with demonstrated ability to lead initiatives explore latest market standards and tools to gain time and cost efficiency.
• Flexibility to accept additional responsibilities and be able to multi-task.
• The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service.
• Must be flexible to participate in post business hours activities such as but not limited to overnight on-calls, weekend interventions, DRP, releases and other application activities that can be performed only outside the business duration/weekends.

Education and Qualifications Requirements

• Intermediate level (minimum 4 to 7 years)
• Master’s degree or Bachelor’s degree in Computer Science, Software Engineering, or related field.

Key Skills

• Candidates should have (5-7) years of experience in Production Support of financial systems.
• Strong knowledge on KONDOR+ application for 3+ years or 3+ years of experience in IT Support for another Capital Markets applications
• Candidates should have ITIL certification/knowledge.
• Knowledge of major market regulatory body’s rules is an advantage
• Exposure to Capital Markets applications (E.g. Summit, Kondor+, Murex, Calypso…) is an advantage
• Should be able to do SLA & KPI management, Client communication & interaction
• Predictive analysis, consulting, escalation management
• Risk analysis and project execution
• Knowledge in Capital Market FO/BO environment is an advantage
• Strong knowledge in Configuration Management
• Strong knowledge in XML, SQL, PL/SQL, Shell Scripting, MQ Series, CFT and Control-M.
• Knowledge of monitoring solution like ITRS Geneos is an advantage
• Good knowledge of Microsoft Office
• Careful observance of standards and processes
• Excellent communication and interpersonal skills
• Strong analytical or troubleshooting skills
• Autonomous, self-motivated and excellent team player
• Strong perseverance and diligence towards attaining goals and effective time management
• Self-starter and ambitious

Highlight:

• Permanent job opportunity
• Great remuneration & benefits
• Great career progression
• Fun & fast pace environment
• With experience in Brokerage, US Securities and Exchange Commission (SEC) is preferred.

Responsibilities

• Deeply understand and analyse the requirements related to OMS and Custodian systems for US brokerages and translate them into detailed system requirements documents.
• Collaborate closely with internal and external stakeholders to gather business requirements and produce comprehensive Business Requirement Documents (BRD) and Functional Requirement Documents (FRD), ensuring that trading systems meet business and regulatory needs.
• Conduct thorough analysis of trading, clearing, and settlement processes for brokerages, optimising workflows in OMS and Custodian systems to ensure efficiency and compliance with SEC and FINRA regulations.
• Work closely with development teams and solution architects to provide detailed requirements guidance, assisting in the design of technical solutions that align with business needs.
• Assist in User Acceptance Testing (UAT), develop test cases, and ensure that the system functionalities meet business requirements while managing issue tracking and resolution.
• Stay updated on changes in the US regulatory environment, particularly in relation to OMS and Custodian systems, and work with the compliance team to ensure systems adhere to the latest requirements.
• Contribute to ongoing system enhancements by providing recommendations based on business changes and technological developments.

Requirements:

• Bachelor's degree in Business, Information Technology, or a related field.
• At least 5 years of experience as a Business Analyst, with in-depth knowledge of and hands-on experience with US Order Management Systems (OMS) and Custodian systems.
• Strong understanding of US securities market regulations, including SEC, FINRA, and DTC.
• Proven ability to gather and analyse business requirements, document workflows, and translate them into technical specifications.
• Proficient in business analysis and project management tools (e.g., JIRA, Confluence, Visio).

HOW TO APPLY:

Interested applicants, please send your latest resume to [email protected] or click on “Apply Now” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason of leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Dick Sern (Dick Sern)

EA Personnel Reg No: R22106832

Scope of Work

a. Analyse business needs, scope the problem and develop business case to address the problem

b. Document requirements, source and evaluate alternatives, and recommend solution

c. Work with vendor on the solutions and design to seek clarification and acceptance.

d. Work with users to ensure smooth deployment and adoption of new solution

e. Perform business analysis functions such as:

i. Identify stakeholders, techniques and processes to manage, track and trace requirements

ii. Refine and clarify business need, define solution scope and develop business case

iii. Assess current state, analyse stated requirements of stakeholders and elaborate to sufficient detail that accurately defines business need with in specified scope

iv. Source and evaluate alternatives to identify solution that best fits business need, identify gaps, and determine workarounds/changes to the solution.

v. Manage conflicts, issues and changes to ensure stakeholders and project team remain in agreement on solution scope, communicate and manage expectations of stakeholders

f. Assess business needs for service requests and the impact of enhancements to the system

g. Assess problem resolution approach and implement effective service recovery of ICT incidents and establish systems and processes to prevent recurrence of the same incident

h. Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines

Knowledge and Skills

a. Hands-on experience in at least 1 full project development life cycles

b. Business Analysis experience

c. Advantageous to have:

i. Prior knowledge in the system solutioning, development for mid and large-scale IT development projects

ii. Software development experience is in Python, Typescript, MongoDB, Postgresql, React, Node, Express.

c. Team player with strong organization and people handling skills

d. Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders

Roles & Responsibilities

• Responsibility to ensure that the settlements activities for Treasury products (Securities and Cash) are correctly and timely executed within the market/currency cut-off times and liquidity treasury constraints where applicable
• Liaise with internal/external stakeholders and clients for any discrepancies timely.
• Ensure all queries and escalations are managed in a timely manner
• Make sure settlements are done according to Risk and Compliance Group guidelines/requirements including embargoes/sanctions alert management
• Establish and maintain a strong working relationship with internal and external stakeholders
• Drives process improvement and system automation.
• Drive new ways of working and behaviour across organisation to deliver faster, better, cost-efficient customer (internal and external service)
• Participate / Support in projects, business-driven initiatives and UAT
• Ensure compliance to Department and Bank’s operational risk and regulatory requirements.
• Continuous participation to “Growing the Team”: formalisation of team procedure, training, coaching colleagues, brainstorm ideas for any occasions, creating a fun environment among others)

Requirements

• Degree holder preferred
• Good knowledge of Treasury products (e.g. Securities, Derivatives, FX/MM) preferred
• Good understanding of Front to Back Trade operational processes especially settlements of any treasury products is an advantage
• Understand the principles of financial transactions, methods of payments and potential settlement/delivery issues
• Exhibits good communication and interpersonal skills, flexibility and accountability
• Ability to work in a fast-paced environment with good time management
• Innovative mindset and constantly on the lookout to improve efficiency
• Proficient in Microsoft Office applications

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

*Seeking for a Contract Analyst who has minimum 3 years of drafting or reviewing Contracts experience in Commodities industry*

THE COMPANY

They are one of the esteemed names in the Commodities industry. Currently, they are expanding their operations in the market and are looking for an experienced Contract Analyst seeking for aspiring career in this industry!

JOB RESPONSIBILITIES

• Draft physical contracts based on deals
• Review contracts from counterparties
• Advice any necessary amendments and ensure corrections are indicated in the contracts
• Work closely with Traders, Operators, Finance and other relevant departments
• Any other ad-hoc or involvement in Projects

JOB REQUIREMENTS

• Bachelor's Degree/ Professional Degree in Business Studies/Finance/Banking/Economics/Commerce or any other relevant education
• Minimum 3 years of drafting or reviewing Contracts experience in Commodities industry
• Excellent writing skills, attentive to details, proactive and organized

If you will like to explore this opportunity, please email your resume in Microsoft Word format to [email protected]

We thank you for your interest and will contact shortlisted candidates for more detailed discussion.

For more job openings, please visit our website at https://resolutehunter.com/opportunities/

EA Licence 18C9105

EA Reg R1105305