Job Responsibilities: Customer Provide a high quality, first level of support to all stakeholders in resolving issues and ensure that a clear customer focus is maintained and that support calls are dealt with inside agreed service level agreements (SLAs). Ensure the Service requests, issues and Problems tickets are logged in ITSM ticketing system. Escalate more complex server and system operation issues to the relevant level 2 and 3 teams and ensure a timely resolution and closure of tickets within SLAs. Other/ Control Perform OVS system related operations, monitoring OVS cut off times to ensure users printing devices are offline. Monitoring of OVS daily transfer of batch printing files to outsourced vendors are completed timely and reports are delivery for external print processing. Document and update the monitoring procedures and escalate any unusual activity. Perform the daily scheduled tasks and ensure these are carried out in a timely manner. This includes but not limited to daily CTS download and OM processing. Endure the provision and delivery of a support services within operationally agreed targets during the approved service hours. Ensure that both Ad-hoc request and daily tasks and activities are maintained within agreed service and operating levels and that support levels are maintained adequately. Contribute towards the team's strong service delivery ethos placing customer service and responsiveness as primary focus. Adhere to all company policies as well as guidelines. Job Requirements: Minimum 2 years of customer service experience in IT environment. Comfortable to do shift work and work on weekends and public holidays Experience in Data Center operation functions, performing monitoring and daily tasks. Experience in handling customers call and good problem escalation skill. Good interpersonal skills and communication skill to deal effectively with others. Ability to organize priorities to ensure that requests are completed on time. Knowledge in IT computer operation. Handling daily operation of running batch job, monitoring and handling of external printing service. Helpdesk or Service Desk customer handling experience meeting customer satisfaction. Added advantage with industry certification in ITIL Foundation or ITIL intermediate Certification. We regret to inform that only shortlisted applicants will be notified. 10054606 - WD

Intern, Corporate Real Estate Services, Sustainability Analyst (Feb/Mar - Jun/Jul 2024) Posting Date: 19 Dec 2023 Location: Singapore, Singapore Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. About Corporate Real Estate Services (CRES) Group Corporate Real Estate Services (CRES) oversees all matters relating to real estate, including lease management, facilities management, security, general service as well as sustainable operation and development. The sustainability team of CRES works on all matters related to sustainability of our real estate assets and operations, including continuously achieving carbon neutrality. Sustainability team has an array of exciting and important initiatives and projects to drive towards decarbonization and carbon neutrality. Job Responsibilities Scope 2 emission registry and RECs Tracking and keeping records of REC procurement, redemption/retiring and vintage requirements for Singapore and regional countries Sourcing of cost-effective alternatives that adhere to international standards and best practices Keeping track of power purchase agreements Green Building Appraisal Establish and track green building solutions and features of our wholly owned buildings regionally Assist in discussions with regional Sustainability Leads on appraising and monitoring of the green building solutions and features Internal Sustainability Communications Liaise and coordinate with internal teams for plans and strategies to highlight sustainability achievements by CRES regionally Assist in developing sustainability-related content for CRES internal communications Sustainability/Green Awards and Associations Compilation of ESG or green building awards regionally for our group and subsidiaries corporate real estate services to reflect our decarbonization and green building effort Sustainability Benchmarking Systematically evaluating the sustainability performance of voluntary standards, certifications, companies or other entities that aim to implement sustainability measures or create positive impacts Evalute UOB's performance in relation to their peers, customers, and suppliers and assess industry and regional averages Job Requirements Bachelor's or master's degree in Sustainability, Engineering, or Computer Science. Have interest in the broad spectrum of corporate sustainability including energy and resource efficiency, green certifications, renewable energy, etc. Master of Microsoft Suite and data-related skills will be an advantage. Be a part of UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a difference. Competencies 1. Strategise 2. Engage 3. Execute 4. Develop 5. Skills 6. Experience