Job Summary

The Sales Engineer will be based in Singapore and is accountable to generate profitable sales revenue and increase operating income by broadening sales coverage, establishing new accounts, and providing total solutions for compressed air to customers in Singapore.

Responsibilities

• Identify and source new clients and business prospects (e.g., perform outreach to cold leads via calls and emails).
• Achieve sales target set for area of responsibilities and industries by building and maintaining close relationships with customers (incl. customer visits) to solicit for orders.
• Negotiate tender, contract terms and condition and prepare Sales contract.
• Prepare sales report, analysing cost and sales, quotations and maintaining and creating new client accounts.
• Provide pre-sales technical assistance (incl. demonstration & technical presentations), product training and after-sales support.
• Attending trade shows, conferences, marketing, and other events.
• Work closely with supply chain management, sales support and project engineer and order fulfilment team.

Basic Qualifications

• Degree / Diploma in Mechanical Engineering or related fields.
• Sales experience with industrial products such as Air Compressors, Dryers, or other similar industrial equipment.

Travel & Work Arrangements/Requirements

Office-based, will be required to travel within Singapore to meet clients or overseas for business needs.

Key Competencies

• Customer Orientation
• Ownership
• Business Awareness

What we Offer

• Commissions
• Equity Grant
• Employee Insurance (Incl. Dependants)
• Medical Health Screening
• Outpatient Medical & Specialist
• Dental
• Annual, Sick, Hospitalisation, Marriage, Exam, Compassionate, Maternity, Volunteerism Leaves.

Responsibilities:

• Oversee and optimize supply chain planning processes within IBP, ensuring alignment with strategic goals.
• Lead the supply planning component of the IBP process, ensuring alignment with overall business objectives.
• Use expertise in SAP IBP, ECC, and Entegris S&OP processes to maximize productivity and improve communication across the organization
• Overseeing the supply chain planning processes within the Integrated Business Planning (IBP) framework to ensure that organisation can efficiently and cost-effectively meet customer demand
• Partner closely with global functional area leaders and their teams to understand system needs, ensuring these are met by working with IT on configuring or enhancing SAP IBP
• Provide training to end users on the effective use of SAP IBP.
• Leverage extensive knowledge of SAP Business Suite, including IBP, APO, SCM, and BI, to support and drive continuous improvement in supply chain processes

Requirements:

• Bachelor’s degree in Supply Chain Management, Information Systems, Business Administration, or a related field
• At least 6 years of experience with SAP IBP, ECC, and S&OP processes
• Proven experience in managing supply chain planning processes within an IBP framework.
• Familiarity with Lean or Six Sigma methodologies
• APICS certification (e.g., CPIM, CSCP) or similar supply chain certification

Account Manager:

Kerwin Tan Kai Bin (R1331624)

[email protected]

EA16S8107

Job Descriptions:

● Collect and analyze clients requirements.

● Work in teams to design, test and develop localization and customization of Yonyou ERP and Cloud solutions.

● Plan and manage developing resources and schedule including system configuration, integration testing.

● Conduct review & integration testing to ensure the quality of deliverables before handing over to users for UAT.

● Investigate all reported problems/errors & initiate amendments & testing so that the system can operate correctly & efficiently.

● Solve technical problems during project delivery.

● Document all engagements including the creation of design documents, technical specifications, process documentation, specification, system deployment documents, ERP system integration and interface documents and publish reports.

● Receive training about Yonyou ERP products, industry, and project management.

● Provide pre-sales support from technical perspective, including product &technical solution proposal.

Requirements:

● 3 years of experience in Business applications and cloud solutions, ERP experience

● Graduated in Information Technology, Engineering, and supply chain management.

● Account, Supply Chain Management business knowledge or experience preferred.

● Preferably familiar with SQL query and has experience in DBMS e.g. SQL Server, Oracle will have an advantage.

● Possess strong interest in investigating and identifying causes of issues, and able to propose solutions to rectify the issue

● Excellent problem-solving and analytical skills and good verbal and written communication skills.

● A team contributor who can learn extremely fast, perform under pressure and excel in a fast-paced environment.

● Fluency in both English and Mandarin is required to liaise with English and Mandarin-speaking associates.

● Will be based in Singapore and travel for overseas projects in Southeast Asia

Requirement

1. Have worked in Finance domain and have understanding of Financial Statement,P&L, banking products and Trade Finance.

2. Good communication skills & able to work with minimal supervision

3. Continuously resolving a minor or major of technical requests, inquiries, bug fixes and complaints

4. SQL-Should be able to read and write code.

1. Experience in Audit/Regulatory Reporting

2. Experience in Agile based development

Responsibility

Understanding the business requirement from stakeholder and converting the requirement in to functional document.

Ensure deliverables meet business requirements

Document and communicate functionally.

Ensure all support or project activities are in compliance to the quality assurance, audit specification, internal controls and standards.

Provide up- to- date and accurate relevant documentation of changes, fixes, upgrades, enhancements of supported applications and implementation procedures in accordance to established standards.

The Service Engineer is responsible for carrying out after sales field service jobs including testing & commissioning, servicing, troubleshooting and overhaul of Ingersoll Rand’s air compressor at our installed bases. He/she will require technical knowledge of compressed air systems, customer orientation and strong ownership mindset to be successful in this role.

Responsibilities

• Perform installation, inspection, diagnose, maintenance and rectification on compressed air system at various commercial and industrial establishments.
• Conduct site and classroom training to customers on compressed air system.
• Recommend necessary actions to improve the efficiency and reliability of customer’s compressed air system.
• General service report writing for internal and external customers.
• Document and prepare field service quality reports. If there are quality problems, it is necessary to feedback specific product defects to the production department and assist customers to take corrective measures.
• Provide technical support for the Industrial Technologies & Services (ITS) products, including but not limited to Compressed Air System, Air Dryers System, Air Audit and IIOT system.

Basic Qualifications

• Degree in Mechanical/Electrical Engineering with strong field service experience in compressed air systems and PLC panel programming or related.
• Singapore Class 3 driving license.

Travel & Work Arrangements/Requirements

Office & Site-based within Singapore for field service jobs at installed bases.

Key Competencies

• Customer Orientation
• Ownership
• Independent
• Basic software applications such as Microsoft Office (e.g., Excel, Word, Outlook) and corporate systems (e.g., SAP).

What we Offer

• Equity Grant
• Employee Insurance
• Medical Health Screening
• Outpatient Medical & Specialist
• Dental
• Overtime & Allowances

• Identifies business problems and areas of concern that hamper efficiency.
• Develops solutions to improve business health.
• Acts as a liaison between business stakeholders and technical teams.
• Analyzes business operations, identifies areas for improvement, and recommends solutions.
• Uses data analytics to comprehend corporate procedures and maximize production and efficiency

• Education – Bachelors or higher degree preferably in Business or Computer Science IT
• At least 3-5 years working as a Business Analyst.
• Must be organized, able to work with minimal supervision, flexible to switch and work on different projects and manage them in a timely manner
• Business Process Mapping and improvements.
• Experience in writing user stories/requirement specs.
• Basic Data Analytics. Experience in Financial Markets
• Has experience working in projects on Agile methodology (Scrum, Kanban, etc)
• Experience in Credit derivatives or debt instruments

Responsibilities:

• Collect, clean, and transform large datasets for analysis. This may involve working with programming languages such as, SQL, R/Python, JavaScript, etc. to create automated data processing flow. Codes should be clean and well-documented.
• Design, develop, and maintain dashboards and interactive visualisations for data exploration to help end-users make informed data-driven decisions. This includes using analytical tools such as Microsoft Excel, PowerBI, ZOHO and/or Tableau.
• Manage data quality assurance processes to ensure data accuracy and consistency.
• Develop and implement data governance policies and standard operating procedures (SOP) and conduct ad-hoc analysis to answer specific business questions and address challenges.
• Collaborate with stakeholders to define business requirements and translate them into analytical tasks and present analytical findings and recommendations to stakeholders.
• Stay up to date with emerging technologies and tools in the data analytics space and evaluate how they can be used to improve the company's analytics platform and services.

Requirements:

• Degree or Diploma in Computer Science with min 3 years of experience in related field
• Customer-first mentality with a high dose of empathy and passion for the Built Environment,familiarity with IoT (Internet-of-Things) devices and their data streams.
• Familiarity with version control systems (GIT and others), CI/CD practices, testing and migration tools for database and software and understanding of A1 Modelling.
• Experience working with APIs and SQL databases.
• Familar with tools such as PowerShell, Apache Spark, PySpark, etc.

Mandatory Skills

• Possess a degree in Computer Science/Information Technology or related fields.
• At least 3 to 5 years of relevant experience in technology business analysis or software development, and familiar with business applications in investment/banking industries.
• Excellent interpersonal and communication skills, with strong ability to manage and align expectations of senior level business stakeholders across different business units to accept solutions proposed by project teams.
• Possess strong analytical, critical thinking, problem-solving skills and a team player who has growth mindset and confident to work independently.
• Hands-on experience in conducting business analysis functions, stakeholder management, solution designing, software test planning, vendor management and production support.
• Experience in the documentation of BRD, FSD, use cases, visual modelling and business processes.
• Experience in ETL/ELT process, SQL and API.
• Experience in Agile methodology skill with strong delivery mindset.
• Good understanding of financial application, workflow, UI/UX, database design and software engineering best practices."

• AWS + VB
• Jurong Town Hall

Job Description

• Prepare and consolidate SEAI Group and Company post-closing analysis monthly, quarterly, yearly management reporting and presentation materials
• Collecting, analyzing, and interpreting historical and current financial data of Company and Group performance with detailed financial status reports
• Assisting Assistant Vice President with the following:

1. Collate Group companies monthly reporting package for monthly management P&L review.
2. Quarterly forecasting process for SEAI group companies
3. Prepare annual budget preparation for SEAI group companies
4. Working capital management for SEAI group companies

• Assist, develop and maintain dashboards and reports to monitor business performance
• Collaborate with group companies to ensure accurate reporting
• Ensuring compliance with financial regulations and maintaining the integrity of financial data
• Other ad-hoc duties assigned by Assistant Vice President, Finance

HOW TO APPLY:

Please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

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Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Charmaine Tin Zi Jin
EA Personnel Reg No: R23113892

Responsibilities:

• Offer support in managing, maintaining, and testing IT application systems, ensuring their efficient operation and functionality;
• Collaborate with business stakeholders and work closely with external parties, ICT providers or government agencies for systems operational and maintenance works and new initiatives/enhancements;
• Provide advisory role and guide team members on development of IT solutions to meet business and Authority’s needs;
• Maintain Project Management Office, track documentation and monitoring of progress;
• Co-ordinate and facilitate the audit reviews that can be conducted by party authorized by the Authority;
• Review project deliverables (e.g. monthly project report, log review for privileged user access, test plan, test reports, application design/ code) to ensure the completeness for acceptance; and
• Ensure that the delivery of the project is compliant with relevant policies and guidelines and to identify and close any compliance gaps.

Requirements:

• At least 3 years of experience as IT System/Business Analyst;
• Strong knowledge in the Software Development Life Cycle (SDLC) methodologies;
• Requirement gathering, requirement analysis, business process mapping, prepare business requirement specification, flow charts, logical diagrams, process improvements; and
• Experience in Cloud technologies like AWS, Azure etc (preferred AWS).
• Cloud Certification from one or more Cloud Service Providers (preferred AWS);
• Experience in SDLC-related projects in the past
• Knowledge of application security and best practices in application development standards and methodologies; and
• Good knowledge of testing methodologies with working experience in performing various application and systems testing.

Job Scope:

• Customer Due Diligence and Know Your Customer: Identify and verify customer identities, screen and assess related parties, ownership structures, adverse news searches at the onboarding stage and on a continuing basis.

•Anti-Money Laundering and Combating the Financing of Terrorism: Ensure that AML risk assessment for new customers before on-boarding are correctly performed and documented properly, conducting transaction monitoring.

•Support internal and external audits and compliance with our regulators and banking partners for any Singapore related matters.

•Support Singapore corporate governance matters.

• Assist with other aspects of the business and special projects.

Requirements to succeed

• Diploma / bachelor’s degree or equivalent professional certification, and/or 1 years of relevant work experience in Compliance in a bank or other MAS-regulated financial institution, KYC review/ AML transaction monitoring experience will be a bonus.

• Knowledge and familiarity with Singapore regulatory compliance requirements.

• Demonstrated ability to work independently.

• Proficiency with compliance management and screening software, e.g. World Check, etc.

• Expertise and familiarity with MS Office, especially Excel.

• Independent and willing learner, driven, and looking to work in a start-up environment.

• Collaborative and personable team player.

Experience: 1-2 Years

Role: Finance Analyst

Key Domain/ Technical Skills:

· Have good knowledge in using M365, a good grasp of Outlook, Excel, SharePoint.

· Advance knowledge/skills of Excel formulas and functions is a must.

· Have working experience and advance understanding of SAP system (PEMS) would be a plus.

Key Responsibilities:

· Create PR/GR/Extract reports using SAP system.

· Process invoice payments.

· Financial Data Management - Ensuring accurate/up-to-date data entries.

· Work with various senior managers to monitor utilization of budget.

· Aids in software, hardware contracts renewal and budget oversight.

· Aids in project budget oversight.

· Prepare monthly financial dashboard reports.

· Asset Management – Manage laptops inventory, issuance, write-off of assets, etc.

Other Finance/Asset Management related ad-hoc tasks as directed by the Finance Lead

Key Requirements:

Education:

• Bachelor’s Degree in Banking & Finance/ Business Management or related field.

• Preferably 1-2 years’ relevant experience in a Finance Institution, Audit or Consultancy firm.

• Fresh grads with relevant internship experience in Finance, Audit or Consultancy may apply.

Essential:

· Above average Excel skills (Advance formulas, pivot tables, power query, building of reporting dashboard). Strong in data analysis using excel.

· Excellent internal communications, written and verbal communication skills.

· Possesses strong analytical and troubleshooting skills.

· Strong Attention to details. Understand the importance of data discipline.

· Willing to learn attitude.

· Able to handle confidential data in a professional manner.

· Good experience in managing/responsible/implementing business process improvement.

Experienced as a PMO support in Bank Projects will be a plus.

Responsibilities:

• Work closely with the Regional Product Manager to define product strategy and roadmap.
• Liaise with Regional Technical Team to ensure deliverables are delivered on time and budget
• Deliver Product Requirement Documents (PRD)s with prioritized features and corresponding justification
• Work with internal parties and external third parties to assess partnerships and licensing opportunities
• Run daily SCRUMs, Sprint Planning and Retrospectives with the respective assigned development teams
• Coordinate and run SIT and UAT Testing throughout the product lifecycle
• Coordinate go-live pre-requisites and be responsible for the launch and support of the product

Requirements:

• Minimum of 2-years experience as an IT Business Analyst, Product Manager or Project Management roles.
• Demonstrated success defining and launching excellent products
• Analytical mindset.
• Exceptional interpersonal skills.
• Excellent written and verbal communication skills.
• Attention to detail.
• Examples and at least one sample of an effective document delivered in the past
• Experience in Draw.io or Microsoft Visio
• [Bonus] SCRUM Master / Product Owner Certifications

About the Role

We are seeking a detail-oriented and motivated Junior Data Analyst to join our team. The ideal candidate will play a crucial role in analyzing data, generating insights, and providing support for data-driven decision-making. A strong proficiency in Microsoft Excel and the ability to create and maintain macros is essential for this position.

Key Responsibilities

• Collect, clean, and organize data from various sources to support business analysis.
• Perform data analysis to identify trends, patterns, and insights.
• Develop and maintain complex Excel spreadsheets, including the creation and optimization of macros for automation.
• Generate reports and dashboards to present findings and recommendations to stakeholders.
• Collaborate with team members to understand data requirements and deliver solutions accordingly.
• Ensure data accuracy and integrity through regular audits and validation processes.
• Assist in ad hoc analysis and reporting tasks as needed.

Requirements

• Bachelor’s degree in a relevant field such as Statistics, Mathematics, Computer Science, or related disciplines.
• Proficiency in Microsoft Excel, including advanced functions, pivot tables, and macros.
• Strong analytical and problem-solving skills with attention to detail.
• Basic understanding of data visualization tools (e.g., Tableau, Power BI) is a plus.
• Excellent communication skills and ability to present data insights clearly.
• Interest to learn and engage in business support related work.
• Meticulous, good with numbers, and well-organized individual
• Be dynamic, highly motivated, self-driven in working.
• Excellent interpersonal and communication skills. Candidate must demonstrate strong communication and interpersonal skills.
• Good command of mandarin to speak with our chinese-speaking associates in China.

Responsibilities:

• Conduct detailed business requirement gathering and use case analysis.
• Create comprehensive Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).
• Map and optimize business processes, assessing feasibility and benefits of proposed solutions.
• Plan and promote user tasks for User Acceptance Testing (UAT).
• Monitor task progress, manage risks/issues, and provide resolution support.
• Develop UAT plans, schedules, test scenarios, environments, and data preparation.
• Plan migration schedules and manage related tasks (e.g., data mapping, data cleansing).
• Collaborate with IT and business teams for issue management and progress regularly.
• Plan and promote user tasks for EUC/RPA/Tools.
• Lead user-owned EUC/RPA/Tools as User Task PMO, plan and manage Pre-Study/Design/CD/UT/IT/ST/UAT both of existing and new development EUC/RPA/Tools.
• Oversee the development team, including resource management and issue solving.
• Monitor progress and report to relevant stakeholders.
• Develop plans for tasks such as training, business rehearsals, customer relations, BCP creation, and regulation/procedure revisions.
• Manage progress, address issues, and provide regular updates to PMO and Area PM.

Basic Requirements:

User Task (UAT):

• Experience in planning and executing UAT, including schedule creation, communication with stakeholders, and issue management.
• Hands-on experience with core banking system projects (including accounting systems).
• Business knowledge in Trade domain.
• Willingness to travel within the APAC region.
• A mindset open to challenges and risk-taking.

User Task (Migration):

• Experience in migration planning and implementation, including data management (e.g., transaction information, fee charge tables).
• Strong knowledge of Trade operations and willingness to travel within the APAC region.

User Task (EUC/RPA/Tools):

• Experience in RPA tools (e.g., UiPath), MS Access, and Excel macro development.
• Experience with CGI system implementation.
• Knowledge of Trade operations and willingness to travel within the APAC region.

User Task (User Support):

• Experience planning and managing user tasks such as training, business rehearsals, and regulatory revisions.
• Ability to support large-scale projects, especially in core banking or the banking industry.
• Strong knowledge of Trade operations and willingness to travel within the APAC region.
• Diploma or bachelor's degree in computer science, Information Technology, or a related field.
• Strong problem-solving and analytical skills.
• Excellent communication and teamwork skills.
• Ability to work independently and collaborate in a team environment.
• Strong organizational and time management skills.
• Certification in business analysis (e.g., CBAP, PMI-PBA) will be an advantage.

Mandatory Skills Windows
Preferred Skills Windows OS Support & Troubleshooting, Windows Active Directory knowledge
Brief Job Description
Scope of work requested for the services is to provide system support (level 1/2) to manage Government agency servers. It includes the following:

1. Incident Management
a. Monitoring new incidents
b. Working on incidents assigned
c. Troubleshoot and resolve system issues
d. Timely follow-up and closure of incidents
e. Updating and resolving incidents status in ITSM system

2. Service Request Fulfilment
a. Monitoring of new service request (SR)
b. Work on SR assigned
c. Setup and configure new systems
d. Hardening of OS and applications
e. Timely follow-up and closure of SR
f. Updating SR status in ITSM System and closure of SR
g. Updating Asset Management team on asset issued / returned

3. Monthly Patching
a. Patching of systems
b. Testing upon completion of patching

4. 24 x 7 standby support
a. 24 x 7 standby support and to go onsite as and when required

5. Daily health check / Escort vendor
a. Daily health check and submission of daily health check report
b. Escort vendor when request are raised

6. Other tasks
a. Conduct any other tasks as required of a system engineer role

About Us: Long Faith is a forward-thinking family office owned by a prominent crypto entrepreneur. With a strong foundation in private equity, we are now expanding our investment strategy to include public equities. Our goal is to employ a fundamentally driven approach to identify and invest in high-potential public companies for long-term growth. As part of this strategic shift, we are seeking to hire two talented and experienced Equity Analysts to join our team.

What you will be responsible for:

• Conduct in-depth bottom-up fundamental research on companies and industries to evaluate investment opportunities.
• Perform detailed financial analysis, including building and maintaining financial models.
• Develop investment theses and make investment recommendations for portfolio managers.
• Monitor existing portfolio holdings and track relevant industry trends.
• Prepare comprehensive research reports and present investment ideas to the investment team.
• Participate in management meetings, earnings calls, and industry conferences.
• Collaborate with other team members to share insights and contribute to the overall investment process and strategy.
• Stay up-to-date with market developments, economic trends, and company-specific news that may impact investments.

How you can stand out:

• Bachelor's degree in finance, economics, accounting, or a related field. MBA or CFA designation is often preferred.
• 3-5 years of experience as an Equity Analyst or in a similar role, with a proven track record of successful stock analysis and recommendations.
• Strong analytical and financial modelling skills, with proficiency in Excel and financial databases (e.g., Bloomberg).
• Excellent written and verbal communication skills.
• Ability to synthesize complex information and present clear, concise investment recommendations.
• Demonstrated passion for financial markets and investing.
• High level of integrity, professionalism, and attention to detail.
• Strong network within the investment community.

What We Offer:

• Competitive salary and performance-based bonuses.
• Opportunity to be part of a growing family office.
• Collaborative and supportive work environment.
• Professional development and continuous learning opportunities.

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Long Faith is committed to providing equal employment opportunities in accordance with country, state, and local laws. Long Faith does not discriminate against employees or applicants based on conditions such as race, colour, gender identity and/or expression, sexual orientation, marital and/or parental status, religion, political opinion, nationality, ethnic background or social origin, social status, disability, age, indigenous status, and union.

• Oversee the installation, configuration, and upkeep of computer hardware, networks, and systems.
• Provide technical assistance and resolve issues related to hardware, software, network connectivity, and printers for end-users.
• Collaborate with users and IT vendors to deliver IT services and solutions effectively.
• Manage and implement data protection protocols and cybersecurity measures, ensuring robust security configurations and regular maintenance.
• Assist in the acquisition, procurement, and documentation of IT assets.
• Offer support for IT infrastructure, including system setup, software upgrades, and the installation of system patches.
• Configure and manage Microsoft 365 services like Exchange, SharePoint, and OneDrive, including user setup, licensing, and essential functions.
• Apply and maintain Microsoft 365 security policies and tools, such as Entra ID, Intune, Purview, Cloud Defender, and Multi-Factor Authentication (MFA).
• Hands-on experience managing Microsoft Windows environments, providing troubleshooting and email support.
• Perform other tasks as delegated by management.

Job Requirements:

• Min Diploma in Computer Science or relevant Degree qualification in a related discipline
• Strong working experience with Microsoft 365 administration
• 4 years of relevant working experience

Check out Aber Care Website for more details.

Interested applicants please email your detailed resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504|

Role: System Engineer

Benefits:

Fixed Basic Salary: $4,000 to $4,500 per month

Performance Bonus

Mobile Allownace: Maximum $50 per month

Transport: When needed (Subject to PM's approval)

Working Hours:

Monday to Thurdsday: 8.30AM to 6.00PM

Friday: 8.30AM to 5.30PM

Mandatory Skill: Aruba Clear Pass

Preferred Skill: Cisco Catalyst Switch

Responsibilities:

• Day to day operation of managing, administration of all cisco switches and Clearpass on customer site.

• Support operations such as production networks in a hyper-scale and heterogeneous environment.

• Perform deep dives on complex technical issues across networks, ranging from automated tooling to hardware failures and network issues.

• Anticipate potential operational risks and develop strategies to mitigate/minimize.

• Participate and improve escalation and emergency response with detailed postmortem while addressing issues systematically to prevent future occurrences.

• Align with cross-functional relationships with Network Engineering, Systems Engineering, Traffic, Logistics, Program Management, and OEM partners to deliver superb operational results and manage the performance of external vendors.

• Escorting of vendors when needed.

Requirements:

• Degree/Diploma in IT / Computer Science / Engineering or equivalent

• Experience in a System Integration environment and/or implementing Network systems is a plus

• Familiar and experienced in Palo Alto Firewall and Clearpass

• Certification in Network related products will be a plus.

• Good interpersonal and communication skills with ability to explain technology from a customer perspective

• Strong analytical and problem-solving skills.

• Good communication, team player and written skills.

• Positive working attitude and passionate in information security

Requirements

• Experience in a similar role, ideally in the Pharmaceutical and/or Biotechnology industry.
• Emerson DeltaV DCS system experience and DeltaV Batch experience required
• Experience in the Designing and commissioning of DeltaV DCS project for GMP manufacturing site.
• Technical proficiency on controls systems including familiarity with control panels, networking, panel/field wiring and PLC control systems.
• Through understanding of Batch s88 standards (CM, EM, Phases, Recipes, Units etc)
• Familiarity with GAMP lifecycle and quality management processes employed in the pharmaceutical sector
• Ability to work well in a team environment
• Supervise and conduct system testing Factory Acceptance Test (FAT)
• Excellent computer skills, proficient in the use of the following Microsoft tools: Excel, SharePoint, Word and PowerPoint.
• Excellent communication and customer orientation skills
• Good analytical & problem-solving skills
• Ensure project Automation Strategy is followed.

Assisting the Support Engineer or Software Engineer in problem resolution beyond the capability of the 1st Level Support Staff.

• Performing system recovery if needed.

• Escalating unsolvable problems to the 3rd Level Support Staff and reports the escalation to superior.

• Ensuring that the System runs according to contractual specifications after problem resolution.

• Providing advice on system / database performance monitoring and tuning.

• Ensuring deployments of approved patches/releases are implemented accordingly to Change Request.

• Complete all Service Requested accordingly to SLA timeframe.

• Assisting the Customer in the verification, isolation and/or provision of a temporary work-around for the problem logged beyond 2nd Level Support Staff capability.

• Escalating unsolvable system problems and service request to the OEM/Vendor for technical support.

• Coordinating system development tasks to include design, integration and formal testing on the Change Request.

• Overseeing all transitions into production on the Change Request.

• Developing and complete actions in system specifications, technical and logistical requirements and other disciplines on the Change Request.

• Creating and maintain programmatic and technical documentation to insure efficient planning and execution on the Change Request.

• Managing and document system configurations on the Change Request.

• Perform troubleshooting and resolve incident based on SLA.

• Generating the relevant administrative records and reports.