About the Client:

Our client is a reputed company in banking and financial domain.

Responsibilities:

• Successful implementation of COD/LES projects with the above roles

• Fixing and Improving COD/LES system

• Maintain updated documentation

• To complete the mentioned projects successfully by the stipulated milestones

• Improving system by handling fixes and enhancements

• Analyze requirements and solutioning Coding

• Support SIT & UAT (including liaising with interface parties, users etc) Implementation

• Investigate and analyze production incidents

Guiding and support IH2 QR and L3 team

Requirement:

· Cobol programming proficiency

· Analytical and design skill

· Testing and debugging skill

· Problem solving aptitude

· COD domain knowledge

· Able to handle concurrent projects

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted

PersolKelly Singapore Pte Ltd EA License No. 01C4394 EA Reg No: R1989324 (Tandon Kopal) By submitting your curriculum vitae or personal data to us in connection with your job application, you are deemed to have read and agreed to the terms of our Privacy Policy, and consented to the collection, use and disclosure of your personal data by us and our affiliates, in accordance with our Privacy Policy. If you wish to withdraw your consent, please drop us an email to let us know

Mandatory Skills

Windows 2016 Server

Windows Server administration

Installing, configuring, and maintaining Windows Servers

Expert knowledge of Windows troubleshooting

Preferably certified in Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Systems Administrator (MCSA), ITIL or equivalent.

Preferred Skills

Windows Server 2019, Red Hat Enterprise Linux (RHEL)

Key Responsibilities:

1. Warehouse Operations: Oversee daily warehouse operations, ensuring efficient and effective storage, handling, and distribution of goods.

2. SAP System Management: Utilize SAP systems for inventory management, order processing, and tracking of warehouse activities.

3. Process Improvement: Identify and implement process improvements to enhance warehouse efficiency and reduce operational costs.

4. Safety Compliance: Ensure compliance with safety standards and regulations, maintaining a safe working environment for all employees.

5. Team Coordination: Coordinate with warehouse staff and other departments to ensure smooth operations and timely fulfillment of orders.

6. Inventory Control: Monitor inventory levels, conduct regular stock checks, and manage inventory discrepancies.

7. Reporting: Generate and analyse reports on warehouse performance, inventory levels, and other key metrics.

Job Requirements:

Experience: 3 to 5 years of warehouse working experience, with a strong background in using SAP systems.

Skills: Proficiency in warehouse management systems, strong analytical and problem-solving skills, excellent communication and coordination abilities.

Education: Diploma in logistics, supply chain management, or a related field is preferred.

Physical Requirements: Ability to perform physical tasks, including lifting and moving heavy items, as required.

Service Analyst

This role is with the IT Service Delivery Team, reporting to the Service Delivery Manager. This team is responsible for Service Operations – the structure and processes which ensure accountability, oversight and auditability throughout the team.

ServiceNow is the platform used by IT and the business for many of their processes/applications. This application is owned and developed by this team.

Main Duties and Responsibilities:

• Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
• Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
• Major Incident Management, including communication, being part of the Incident Repsonse Team, managing suppliers
• Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
• Release Management – liaising with the testers, vendor, tracking features and defects
• Service Request Management – documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
• Continual Service Improvement – being able to highlight areas of improvement for effectiveness and efficiency
• Service Reporting
• ServiceNow – to assist with the day-to-day management of the tool, including working on incidents and requests

Technical Skills & Qualifications Required:

• Good knowledge of ITIL
• Good knowledge of ServiceNow
• Good knowledge/experience of using the Microsoft suite, specifically including SharePoint , Visio and Excel
• Exposure to/familiarity with automation

Competencies Required:

• Excellent interpersonal skills
• Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types – procedures, comms, training modules
• Extremely organised, diligent and methodical individual
• Initiative, willingness to seek and achieve improvements to processes and technology
• Ability to work as part of a team
• Good time management/planning – manages personal workload effectively, sets realistic and achievable targets and delivers those targets
• Sound problem solving and investigative skills
• Desire to follow best practice and development standards as agreed within IT
• Enthusiastic and self-motivated
• Can demonstrate confidence when placed in new or unusual situations
• Commitment to the delivery and improvement of a first class support service
• Keen to learn new skills
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Optimum Solutions (Registration Number: 199700895N) is Singapore's leading Information Technology , Consulting and Professional Services company with Competence in Digital Transformation, Automation, Robotics, Cloud, Big Data, Analytics and Emerging technologies projects. Optimum has been successfully delivering IT projects since 1997 and has been a key IT service provider to clients delivering Software Design, Development, Engineering and IT Transformation Projects.

Role : Finance Analyst- M365, Outlook, Excel, SharePoint

Work Location: Alexandra Road, SG

Technical Skills:

• Have good knowledge and working experience in using M365, a good grasp of Outlook, Excel, SharePoint.
• Advance knowledge/skills of MS Excel formulas and functions is a must.
• Have working experience and advance understanding of SAP system (PEMS) would be a plus.

Requirements and Education:

• Bachelor’s Degree in Banking & Finance/Business Management or related field.
• Preferably 1+ year relevant experience in a Finance Institution, Audit or Consultancy firm.
• Fresh grads with relevant internship experience in Finance, Audit or Consultancy may apply.

Essential:

• Above average Excel skills (Advance formulas, pivot tables, power query, building of reporting dashboard). Strong in data analysis using excel.
• Possesses strong analytical and troubleshooting skills.
• Strong Attention to details. Understand the importance of data discipline.
• Willing to learn attitude.
• Able to handle confidential data in a professional manner.
• Good experience in managing/responsible/implementing business process improvement.
• Experienced as a PMO support in Bank Projects will be a plus.

Domain: Banking

Pizza Hut is looking for a passionate, driven, technically savvy and commercially astute Business Analyst to be a key part of our Global Digital & Technology team! You will be responsible for driving growth on our digital platforms (Web, apps, and whatever the future may bring).

Key Responsibilities:

Requirement Gathering:

• Collaborate and communicate with Franchisees to understand and document business requirements, this may involve discussion with third party vendors if integrations are impacted.
• Work with internal stakeholders such as UX Research team, conversion rate optimization team etc to elicit necessary requirements to improve the e-commerce platform

Analysis and documentation

• Analyze and document current business processes and workflows from current state to future state
• Create detailed user stories in JIRA and in the absence of product manager leads the scrum team/ squad in explaining the requirements to ensure user story can meet the definition of done
• Work closely with development teams to translate business requirements into technical specification and in validating technical solutions to meet business needs

Data Analysis:

• Analyze and interpret data to provide insights to support requirement gathering using GA, Fullstory, Data AI and other analytics tools in the suite
• Analyse post-delivery of features, ensuring features meet the original expectations in terms of uplift etc, optimize features rolled out

Communication and training:

• Provide regular updates on progress in absence of delivery lead
• Train the franchisees in adoption of new product features by creating training materials and communicating those through live demonstration

Qualifications:

• Bachelor’s degree in a relevant field (e.g., Business, Information Technology, Computer Science).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Familiarity with business analysis tools such as Google Analytics
• Ability to work collaboratively in a team environment.
• Minimum two years’ experience in QSR industry, retail industry or consulting is preferred

Must have skills:

• JLPT 1 – able to read and communicate in Japanese and English
• Exposure and hands on experience to Google Analytics is necessary, BI reporting such as DOMO and CX tools such as Fullstory is preferred but not necessary
• Understanding of software development life cycle (SDLC) processes especially in Agile methodology such as Scrum
• Competency in JIRA is compulsory

• Excellent career progression structure
• Opportunities for professional development
• Good overall company benefits

As a Research Analyst, you will be responsible for the following duties:

• Conduct statistical analyses and support research projects utilizing SPSS or STATA software.
• Oversee the organization’s databases, perform data extraction, and prepare statistical reports.
• Provide assistance in coordinating research projects, including handling tasks related to ethics approval and research funding applications, if required.
• Perform other ad hoc duties as assigned.

Requirement:

• Possess a Degree n in Statistics, Mathematics or other relevant areas.

To apply, simply click on the ‘’apply’’ button in the job advertisement or alternatively, you can send in your resume via email

Email Address: [email protected]

We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.

EA LICENSE : 19C9777

Job Responsibilties

• Provide after-sales product and technical support - engaging with customers, clarification meetings, supporting 3rd party events.
• Design BMS system architecture, HVAC control system and optimization program tailored to each upgrading project requirement.
• Analyse existing BMS operation and HVAC performance to propose system renewal and control system improvement.
• Support project management team on existing building upgrades including testing and commissioning.
• Troubleshoot Yamatake and Azbil product problems for existing maintenance at job site.
• Track and analyse recurring faults or issues in BMS and other monitoring systems to identify patterns.
• Use trend date to provide insights on system vulnerabilities and potential areas for improvement.
• Perform various engineering calculation, equipment sizing and selection and procurement of equipment ensuring it meets safety standards and performance requirements.
• Supports the Sales on technical aspect to formulate Business Development plan for Building Automation Solutions in Singapore.
• Liaise with various departments in Headquarter in Japanese language to report the latest trends and requirements of Singapore Market
• Identifies industry trends, collects and assesses competitive and market intelligence.
• Regularly contact with Japanese and non- Japanese customers to exchange information.

Requirements

• Bachelor's degree in a technical discipline preferred;
• Minimum 4 years of experience in BMS and Automation industry
• Well versed in specification and selection of Yamatake and Azbil building automation system and product, not limited to system and controller but including field devices like sensors, control valves
• Strong communication presentation skills with the ability to present technical information to non-technical stakeholders.
• Proficiency in Japanese Language both verbal and written is a must

The Job:

• Execute transformation of the in-house data architecture to streamline the flow and management of business data, build out analytics and visualization functions, and automate internal/external reporting with centralized data repositories and BI tools
• Build data flows and pipelines with high resiliency and integrity controls.

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599

Context:

• The Analyst will handle Application Support activities.
• Provide support for Olympic (Core Banking) and related interfaces and systems.
• Play a major role in handling Incidents, BAU service requests, and end-user queries.

Job Description:

• Provide L1/L2 Application support to end-users
• Ensure that unresolved tickets are escalated to appropriate individuals/teams based on established guidelines and procedures
• Provide a high level of customer services and maintains customer’s trust and confidence by creating positive customer relationships
• Adhere to Service Level objective target and roadmap
• Maintain knowledge articles.
• Assist on DR, BCP exercise and patching cycles

Job Requirements:

• At least a Bachelor’s Degree in Computer Science, Information Technology, Programming & Systems Analysis, Science (Computer Studies), or related fields
• At least 7 years of experience in Banking industry as an IT Production L1/L2 suppor
• With good knowledge and experience in supporting banking products (Investment Instruments, Corporate Action, Loan, Deposits, Remittance, Foreign Exchange)
• With good knowledge on general ledger and general accounting schemes of financial products
• Knowledge and experience in supporting Olympic banking system is a strong plus
• With basic AS400 and Unix troubleshooting skills
• Strong knowledge on SQL queries, data analysis
• Familiar with Production support tools like ServiceNow and JIRA is a plus
• Excellent verbal and written communication skills and can interact with a diverse group.
• Proactive, positive attitude and desire to work as a team and help the team to achieve its objectives.
• Singapore core applications preferred.

The Job:

• Execute transformation of the in-house data architecture to streamline the flow and management of business data, build out analytics and visualization functions, and automate internal/external reporting with centralized data repositories and BI tools
• Build data flows and pipelines with high resiliency and integrity controls.

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599

We are hiring under Recruit Express headcount, and you will be deployed to:

Location: Central

Salary: $4500- $5800

Duration: 1-year contract Renewable

Working Hours: Normal Office Hours / Hybrid

1. Work closely with business stakeholders to identify roadmap of technology solutions and enhancements

2. Work closely with Manager in the approval, acquisition and implementation of IT projects

3. Resolve project issues, working with vendors and key stakeholders as required, to ensure the successful implementation of IT projects

• Project evaluation
• Project Integration
• Scope management
• Time management
• Cost management
• Quality management
• Human resource management
• Project communication management
• Project risk management
• Project organization management
• Stakeholder management

4. Oversee the planning, directing, supervising, monitoring and coordinating of vendor and department operations, including assigning work activities, projects, evaluate work processes and procedures, preparing correspondences e.g. general and special reports

5. Collaborate with stakeholders to prioritize, design, develop and implement IT application features and enhancements, ensuring that system capabilities and process requirements are aligned

6. Ensure that the in-scope IT systems are performing optimally, meeting SLAs and requirements of user stakeholder and handle minutes taking.

Interested applicants, please Email,

Fabian Ling Tuong Liing

Email Address: [email protected]

Outsourcing Team

Recruit Express Pte Ltd

EA Licence No: 99C4599

We regret that only shortlisted candidates will be contacted.

• AWS + VB
• Jurong Town Hall

Job Description

• Prepare and consolidate SEAI Group and Company post-closing analysis monthly, quarterly, yearly management reporting and presentation materials
• Collecting, analyzing, and interpreting historical and current financial data of Company and Group performance with detailed financial status reports
• Assisting Assistant Vice President with the following:

1. Collate Group companies monthly reporting package for monthly management P&L review.
2. Quarterly forecasting process for SEAI group companies
3. Prepare annual budget preparation for SEAI group companies
4. Working capital management for SEAI group companies

• Assist, develop and maintain dashboards and reports to monitor business performance
• Collaborate with group companies to ensure accurate reporting
• Ensuring compliance with financial regulations and maintaining the integrity of financial data
• Other ad-hoc duties assigned by Assistant Vice President, Finance

HOW TO APPLY:

Please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Charmaine Tin Zi Jin
EA Personnel Reg No: R23113892

This Data Analyst role is critical for establishing robust data processes, maintaining data integrity, and supporting the company’s efforts toward leveraging high-quality data for decision-making and AI transformation. Key responsibilities include:

1. Creating Data Processes: Develop procedures for data entry, database integration, and sharing to standardize processes, prevent data duplication or corruption, and ensure long-term data preservation.
2. Protecting Data: Maintain data integrity by identifying and removing duplicates and imperfections, ensuring efficient database functionality. Assess data security risks and monitor usage to prevent breaches.
3. Managing Data Lineage: Track data origins and uses to facilitate issue resolution, ensuring accurate and reliable data.
4. Maintaining Data Quality: Use customer feedback to develop systems for high-quality data, providing actionable insights for better decision-making. Regularly report metrics, track issues, and make recommendations to management.

Key Responsibilities:

• Master Data Management:
  Oversee global master data lifecycle processes, including creation, validation, and deactivation for ERP and CRM systems.
  Develop and enforce data governance policies and procedures.
  Ensure data quality and integrity across systems.
• Process Improvement:
  Suggest or support process improvements and best practices in data management.
  Conduct regular data audits and quality assessments.
• Training and Support:
  Provide training and support to staff on data management practices.
  Resolve data-related issues and discrepancies within systems.
• Documentation:
  Maintain documentation for data management processes and policies.
  Translate business requirements into data modeling solutions and infrastructure.
• Data Operations:
  Responsible for data migration and standardization across the organization.
• Data Visualization and Reporting:
  Develop and maintain data visualizations and reports to support decision-making.
  Collaborate with stakeholders to define reporting needs and ensure alignment with business objectives.
  Utilize tools like Power BI to create dashboards and deliver insights in an accessible format.

Minimum Qualifications

• Education:
  Bachelor’s degree in Information Technology, Business Administration, or a related field.
• Experience:
  3-5 years of experience in master data management or a similar role.
  Proficiency in Microsoft SQL Server with advanced SQL query skills.
  Strong understanding of data architecture and governance principles.
• Skills:
  Proficiency in data management tools (e.g., MSSQL Server Management Studio, Power BI, Excel).
  Strong analytical and problem-solving abilities.
  Excellent communication and interpersonal skills.
  Attention to detail and a commitment to data accuracy.

Preferred Qualifications:

• Experience using RapidStart tools and Configuration Packages for Dynamics Navision and/or Business Central.

• Degree or Diploma in Computer Science, Information Systems, Information/ Infocomm Technology, Computer or Electronics Engineering or related discipline

• Minimum 4 years of working experience as Business Analyst

• Participated in at least one full software or product development cycle, preferably using Agile Methodology

• Proven experience in IT business analysis, application solutioning and design, and testing

• Good understanding of customer/user experience, design thinking, user story mapping and digital product lifecycle management

• Strong analytical, conceptualisation and problem-solving skills

• Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders

• A driven and motivated personality with an ability to learn and apply Knowledge of, or experience in implementing projects in at least one of the following areas Data Analytics, Agile Methodologies, Internet and Mobile Technologies, Customer Relationship Management, Knowledge Management, Service Design, Cloud Solutioning.

• Past development or consulting experience (preferable)

What you´ll do at BTS

About the role:

At BTS, we turn our clients’ ideas and strategies into results. We do this by designing customized learning experiences that drive innovation, alignment, new behaviors, and performance.

As a Business Analyst, you will work directly with leaders from some of the world’s leading companies, many of whom are the top largest Companies in the region. You will learn how their business works and what their strategies are, and you will play a part in shaping the leadership capabilities of their senior management. BTS consultants also help to develop the skills of thousands of leaders across the globe every year.

What we offer:

• Competitive compensation and benefits package
• Exposure to developing and delivering complex solutions for large corporations from a variety of industries
• International exposure and travel
• Casual and fun professional atmosphere emphasizing freedom, responsibility, collaboration, excellence, and individual growth

Candidates must show:

• 1-2 years of post-undergraduate work experience
• Proven presentation and facilitation skills with a fluent command of English
• Advanced Excel and PowerPoint skills and thorough knowledge of Microsoft Office
• Understanding of finance and business acumen are a plus
• Some functional and/or industry expertise is a plus

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gwZfs7rD

• Exposure to latest technologies Cloud Azure
• Regional role

About the company

Our Client is an established company within their industry. They have a well-established presence of more than 20 years with a global footprint of more than 20 countries. With rapid expansion plan, they are now looking for an Senior System Engineer / System Administrator ( Azure, O365, Office365) to join their team.

About the job

Reporting to the IT Manager, your role involves:

• Designing cloud-based infrastructure solution and deploying scalable highly available systems on Azure
• Support, troubleshoot and implement products and services deployed on the Azure platform.
• Supporting and maintaining the Windows Servers and Office 365
• Managing external vendors, ensuring SLA is being adhered to
• Supporting continuous improvement by investigating alternatives and new technologies and presenting these for architectural review. Thins includes reviewing the current infrastructure solutions to identify

Skills and experience required

As a successful applicant, you will have at least 8 years of experience in Windows Server / System

Candidates with proven track record in Azure Cloud is required for this role.

Whats on offer
This is an excellent opportunity to join an established company with regional / global exposure.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gwZfs7rD (EA: 94C3609/ R1219669)

Company’s Profile
Julian Grey’s client is a solution provider for security and enterprise applications.

Responsibilities:

• As the main contact for first-level end-user support, oversee and manage complex technical issues in a fast-paced business environment.
  
• Operate and maintain VMware vSphere and Horizon VDI environments, conducting daily administration tasks such as upgrades, patches, and security configurations.
  
• Monitor and optimize these environments, evaluate risks, and troubleshoot workloads.
  
• Stay current on virtual machine technologies.
  
• Provide 24/7 on-call support, lead post-delivery teams for projects related to client applications, and maintain the Inventory Asset list.
  
• Create and manage technical documentation and compile diverse maintenance reports.

Requirements:

• Proficient in ITIL Framework practices.
  
• Competency in Quality Escalation Management, Exception Handling, Costs/Overhead Management, and Contract Renewal, ensuring all SLAs are met.
  
• Competence in Backup and Recovery Solutions.
  
• Experience supporting enterprise virtualized environments on Desktop, OS, Client Applications, and Mobile Phones

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants

Please WA Justine @ 9755 9161

Shortlisted candidates will be notified

Justine Lam Nyok Yuen

Reg No. R1218722

Julian Grey Corporate Advisory Pte. Ltd.

EA License No: 19C9568

Position:Security Officers

• Able to commit 4 days work 1 day off, 3 days work 1 day off schedule.
• 12 hours permanent shift
• Location: islandwide
• Salary Package: $2,650 to $3,500 (Depends on experience)

Job Description:

• Incident Response, Manage Security & Safety Systems
• Prevent unauthorised entry into the premises
• Monitor CCTV
• Patrolling and clocking
• Access control duties

Requirements:

• Secondary education

WhatsApp: +65 9837 8400

Lim Jun Yao Reg No.: R1989028

The Supreme HR Advisory Pte Ltd EA No.: 14C7279

WhatsApp: +65 9837 8400

Lim Jun Yao Reg No.: R1989028

The Supreme HR Advisory Pte Ltd EA No.: 14C7279

Technical Officer (CCTV & Security system)

Interested applicants can send your resume to 8739 9469 Janie and allow our Consultants to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

1. Senior Technical Officer x3
2. Technical Officer x1

• Working location: Near Havelock MRT
• Working days & hours: Mon-Fri, 8.30am to 6pm
• Salary range: Technical Officer (Up to $3000), Senior Technical Officer (Up to $3600) + Transport allowance
• Benefits: Health insurance, Dental reimbursement, Transport allowance, AWS + Performance Bonus, Birthday Incentive

Requirements:

• At least 2 years working experience.
• Require min class 3 licence, possession of own car/motorbike is preferred
• Require G50 clearance (Cat2A) for access to military camps for work
• Knowledge and hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must.

Responsibilities:

• Execution of service and maintenance workflow.
• Liaise closely with client representatives on all service/maintenance related issues.
• Mentor a team of service team members.
• Assisting the supervisor in employing teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results.
• Provide support to supervisor in ensuring the timely delivery and completion of troubleshoot and service/maintenance of security systems at clients’ premises.
• Ensure that works carried out are in compliance with the Workplace Safety and Health Act.
• Perform any other technical tasks as and when required.

#SCR-jiajia-fun

Fun Jia Jia (Janie) | Reg No: R22107945
The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Job Responsibilities

• Maintaining hardware, software, and networks by conducting regular maintenance and updates, including regular backups and upgrades
• Work closely with project team on monthly security related audit and assist Project Manager of necessary reporting.
• Diagnosing and troubleshooting system issues, collaborating with cross-functional teams to minimise downtime and improve system reliability.
• Identifying and resolving network, connectivity, and server issues.
• Upgrading firmware, software, and outdated hardware systems.
• Creating user documents and providing training on new computer systems. Preparing technical documents, such as error and maintenance reports.
• Working with the Application development team for the system integration, configuration and help to diagnose issues.
• Providing technical support to users and resolving technical errors.
• Performs other related duties as assigned.

Requirements

• A Bachelor's degree or diploma in computer science, information systems, software engineering, computer engineering, or electrical engineering.
• Experience in installing, configuring, and troubleshooting UNIX-based systems.
• Knowledge of network protocols and services.
• Experience with scripting languages and automation tools.
• Proficiency in Linux, Windows, and Mac OS.
• Knowledge of coding and scripting.
• Cloud experience, especially in AWS (Amazon Web Service).

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

Team introduction

Content Discovery User Platform team builds and maintains a reliable and safe user platform, supporting user lifecycle information management and access across TikTok. As one of the most fundamental services in TikTok, user team needs to support the company's fast growth by

- Ensuring and improving the system's reliability and stability

- Improving the scalability of the whole system, including scalability in system functionalities to meet various business requirements and scalability in engineering to support rapid growth of user numbers and traffic.

- As a fundamental platform, continuously improve the usability of the platform and optimize the development process.

In this team, you'll have the opportunity to sharpen your expertise in coding and large-scale distributed system design, performance analysis and large system operation. Our challenges are not some regular day-to-day technical puzzles —— you'll have a unique opportunity to have first-hand exposure to the challenges of building a hyper scalable, hyper stable and safe large scale system within a non-stop evolvement of a phenomenal product ecosystem.

- Improve system design and architecture to ensure high stability and performance of the services across global multi-DC, including but not limited to: disaster tolerance, SLA management, chaos engineering, multi-site disaster recovery architecture

- Design and develop core components to improve system scalability

- Analyze service performance and find bottlenecks (language/trace analysis/storage) and optimize accordingly to improve cost and efficiency

- Familiar with relational database and No-SQL database; Familiar with patterns of distributed database.

- Manage operations of user service, such as SLA management, system deployment, performance tuning and trouble shooting

- Participate in regular on-call duties

Qualifications

Minimum Qualifications

- Bachelor Degree in Computer Science or related field

- Strong programming fundamentals, particularly in data structures, concurrency.

- Experience on operations and optimizations of large scale distributed system's stability

Preferred Qualifications

- At least 5 years of relevant working experience handling scalable distributed services

- Experience building and optimizing highly available, scalable, distributed back-end services.

- Experience on designing and building large scale user platform is preferred

- Experience on DDD (domain driven design) is preferred

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Responsibilities:

1. Oversee effective implementation of the Quality Management System throughout the Company.
2. Coordinate the review of quality procedures associated with continuous improvement initiatives in the Plant.
3. Ensure that all in-house systems and procedures are updated, revised and modified to meet statutory requirements and the needs of external certification bodies.
4. Organise and manage the internal audit system and the corrective action reporting system.
5. Host external Quality System audits. Manage the audit program to ensure that all nonconformities raised by certification bodies during audits are effectively corrected and independently verified.
6. Communicate with personnel at all levels, internally and externally to the Company, in relation to quality system matters.
7. Oversee effective implementation of Halal Quality Management System throughout the company and coordinate Halal certification programme.
8. Assume the role of a Qualified Person (QP) to oversee the export process. Ensure the compliance of the export consignments with importing countries’ requirements and submit declarations to the Singapore Food Agency.

Requirements:

1. Bachelor's degree in Food Science or related Degree and a minimum of 4 years of working experience in a food manufacturing environment.
2. Must have strong knowledge of the Halal food system, GMP, HACCP, ISO 9000, ISO 22000 and food safety regulations; including gap closure on audit findings.
3. Proficient in Microsoft office.
4. Posses excellent verbal and written communication skills.
5. Detail oriented, takes initiative, resourceful and adaptable.

Responsibilities

• Assisting the Support Engineer or Software Engineer in problem resolution beyond the capability of the 1st Level Support Staff.

• Performing system recovery if needed.

• Escalating unsolvable problems to the 3rd Level Support Staff and reports the escalation to superior.

• Ensuring that the System runs according to contractual specifications after problem resolution.

• Providing advice on system / database performance monitoring and tuning.

• Ensuring deployments of approved patches/releases are implemented accordingly to Change Request.

• Complete all Service Requested accordingly to SLA timeframe.

• Assisting the Customer in the verification, isolation and/or provision of a temporary work-around for the problem logged beyond 2nd Level Support Staff capability.

• Escalating unsolvable system problems and service request to the OEM/Vendor for technical support.

• Coordinating system development tasks to include design, integration and formal testing on the Change Request.

• Overseeing all transitions into production on the Change Request.

• Developing and complete actions in system specifications, technical and logistical requirements and other disciplines on the Change Request.

• Creating and maintain programmatic and technical documentation to insure efficient planning and execution on the Change Request.

• Managing and document system configurations on the Change Request.

• Perform troubleshooting and resolve incident based on SLA.

• Generating the relevant administrative records and reports.

Requirements

• Degree/Diploma in Computer Science, Computer Engineering or equivalent with 3 to 5 years IT experience

• Past working experience in Cloud environment is an advantage

• Good Knowledge of following products will be advantageous:

- Unix/Linux, Active Directory / DNS, Microsoft Azure Stack, Microsoft Windows 2016-2022, Commvault Backup and Recovery, Symantec Endpoint Protection

• Able to handle demanding service response and recovery turnaround

• Able to manage daily support tasks to meet stringent SLA requirements

• Preferably with Microsoft Certification and/or ITIL certification.

• Dynamic, customer oriented, experience working in a fast paced environment.

Licence no: 12C6060

TRANSCOSMOS ZERO is looking for a passionate and enthusiastic Technical Project Manager of IT system to join our growing team. This is an middle level role suitable for candidates looking to step into the Call Center industry.

Ability of close mutual work with Development Team in Vietnam is required for this position.

As a nature of business, especially a knowledge and exeprience in a Call Center Industory together with IT development project management experience are required. It's a rare, but a challenging position.

The ideal candidate will be responsible for

- Understanding the in-house Technical Guideline to support developers

- Supporting Developers and QCs as a Bridge Engineer

- day-to-day technical support and translation of IT techinical documents

- Having a strong understanding of our in-house tools and act as a key support to clients and internal teams in the APAC region with a strong knowledge of IT system, which is mainly call center system.

Requirement

- 5+ yrs experience in project management within a software development environment with project roadmap, project planning, project deliverables, and team management (especially offshore teams and onsite teams)

- MUST experience in Microservice Architecture and Highly Availability Architecture for Enterprise Workloads

- Experience in Web development (web application & web services) with Javascript Stacks (Node JS, Express JS, React JS, Vue JS, SQL, NoSQL)

- Experience in cloud development i.e AWS, GCP

- MUST Knowledge of Agile or Scrum environments

- Familiarity with common project management tools (Jira and Confluence)

- The ability to communicate technical information clearly to both technical and non-technical audiences

- Exeperience of the working in Call Center as operator and supervisor, or a strong understanding of Call Center Operation