Technical Support and Troubleshooting

· Provide first level support for end-users, including handling software and hardware issues.

· Install and configure new hardware and software, basic Wi-Fi setup, ensuring it integrates seamlessly with existing systems.

· Main projects involving but not limited to inflight point-of-sale solution, inflight marketplace, RFID inventory management.

· Create monitoring jobs to report status/issues for key activities.

Technical Skills

· Knowledge, familiar with C#, basic debugging.

· Basic understanding of Cloud technologies.

· Hunger to learn and apply new technologies across platforms.

· Proactively validate the current tech used and suggest areas for improvements.

· Good to have: Kotlin, React Native, mobile app knowledge.

Project Management

· Assist in the planning and implementation of IT projects, ranging from system upgrades to new system deployments.

· Coordinate with different departments to ensure IT projects align with business objectives and timelines.

· Monitor project progress, address any issues that arise, and ensure projects are completed on schedule.

· Participate in user acceptance testing, develop test cases.

Business and User Liaison

· Collaborate with business users to understand their IT requirements and challenges.

· Translate business requirements into technical specifications for vendor implementation.

· Provide training and support to users on new systems or functions.

· Act as a bridge between the IT team and other departments, ensuring clear communication and effective collaboration.

Requirements

· Bachelor’s degree in Computer Science, Information Technology, or related field.

· Prefer 2-3 years of experience in Systems Engineer or a similar role.

· Strong knowledge of Windows and macOS operating systems, as well as common software applications.

· Must equipped with knowledge and familiarity with C#.

· Good to have knowledge with Kotlin, React Native, and basic debugging.

· Ability to diagnose and resolve technical issues with hardware, software, and peripherals.

· Excellent communication and interpersonal skills, with a customer-focused attitude.

· Ability to work independently and as part of a team in a fast-paced environment.

· Strong organizational skills and attention to detail.

As a member of the respondents, you will be part of the team responsible for operational support of Authority's Data Centres (DCs) and expected to work independently. Your primary responsibility is to ensure system functionality, availability, data security, and compliance with industry standard. This includes:

a. Facilitating, monitoring and resolving any IT Infra (Hardware) service request/fault.

b. Conducting regular audit check to ensure vendor/user comply to Authority's DC policies/processes.

c. Ensuring smooth DC operation such as coordinating with Facility Management (FM) for any M&E matters.

You will be working closely with all levels of IT Infra support team and is expected to operate, excel, maintain and monitor operating systems of the Data Centres (DCs) whenever and whatever support service for the enterprise system. This includes being on 24 x 7 standby for response and scheduled maintenance events.

Job Scope:

Data Centre Operation Management

1. Work with user (with/without vendor support) for any escorting/installation/decommission/replacement of IT Infra equipment hosted inside the Data Centre, ensuring compliance to Authority policies/processes and update relevant inventories accordingly.

2. Carry out periodic checks inside Data Centre, looking out for any:

a. Unreported IT Infra hardware fault

b. Environment issue to be addressed (e.g.: Faulty lighting, item obstructing airflow)

c. Abnormality status of facility system (e.g.: Air-con) and report it to Facility Management (FM)

d. Non-compliance

e. Collect power utilization statistic (if required)

3. Manage, procure and support provision of Data Centre equipment/systems, peripherals, spares, user documentations and technical manuals.

4. Utilise alerting and reporting systems/tools to monitor Data Centre operation and relevant M&E related equipment status (If deemed required by the Authority).

5. Work with Asset Management (AM) to perform asset tagging for IT infra equipment.

Requirements:

- Diploma in Electrical Eng., Computer Eng., Information Technology or equivalent with at least 1 year of experience in system administrator role.

- Basic understanding of Network knowledge and components

- Experience in administrating Linux (Redhat) and Windows Server (2016-2025) OS

- Experience in managing virtualization technologies like VMware server/ESXi

- Relevant DC-related professional certifications, such as EPI Certified Data Centre Professional (CDCP) or Data Centre Certified Associate (DCCA) is a plus.

What’s on Offer

• Mission: Provide compassionate, excellent and holistic healthcare. Tagline:- Serve all with Love.
• Company: Guided by Catholic moral values, as a missionary not-for-profit hospital, we reach and serve all our patients and visitors with love, continue to make private healthcare accessible to our community by providing reasonable price points and bill transparency. We continue to be progressive to better serve current and future generations.
• Values: Compassion, Humility, Integrity, Respect and Peace (CHIRP).
• Sustainability: Love for nature and the environment. For instance, BYO food containers at staff canteen.
• Work-Life balance: Attractive leave days to rest and re-charge.
• Work Satisfaction: An impactful role in shaping a high performing & engaging culture.

Who We Need

The Senior / Systems Analyst is responsible for the daily operations of the various IT applications. He/ She provides after office support in the event of any IT applications failure. He/She develops new IT applications or enhances existing applications as assigned by the HOD, Technology Applications.

The responsibilities are as stated below:

• To keep up with developments in the computer industry.
• Familiar with the hospital’s operations and recommends solutions that meet the requirement of the affected department.
• To design and develop IT applications that are in alignment with the business strategy of the organization.
• To manage project team on the implementation of IT applications.
• To provide relevant training to application users.
• Work with IT vendors to ensure that the applications meet the requirements of the hospital.

How to Succeed

• Degree in Information Technology or equivalent
• Minimum 2 years of System Analyst experience.
• Good analytical skills.
• Fast learner, able to pick up new IT skills and technology quickly.
• Good analytical skills.
• Self-motivated and independent.

What we expect:

• Oversee the IT infrastructure and administration of the server, network, and relevant devices.

Ø Administration, Configuration & Maintenance of Network Infrastructure ( Firewall like Fortinet, Load Balancer like Peplink/F5 )

Ø Responsible for installing, configuring, and maintaining VM environment (VMWare, Hyper-V)

Ø Active Directory, DHCP, DNS, Anti-virus server

• Maintain servers and network file back-up/restore procedures (Internal & Cloud environment)
• Provide Local & Wide Area Network, Router, Internet, and system support/troubleshooting at all levels.

What we are looking for:

• Candidate must possess at least a Diploma or Degree in Computer Science/Information Technology or equivalent.
• At least 3 years of working experience in the related field is required for this position.
• Ability to work independently and efficiently, managing timelines and expectations.
• Good team player with strong analytical, communication, and troubleshooting skills.
• CCNA/CCNP certification is an advantage
• Knowledge in the cloud environments (AWS, Azure, Ali-cloud) will be an advantage

What we offer:

• Attractive rewards for long-term service staff
• Energetic and friendly working environment (flexible working hours, quarterly events, staff birthday celebration and etc.)
• Medical insurance

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

As a Mainframe System Engineer, you are responsible for Plan, Install, Manage, and administer Mainframe, Upgrades and Maintenance.

What you will do:

• Plan, Install, Manage, and administer Mainframe, Upgrades and Maintenance
• Manage and deliver support for z/OS, DB2, IBM TWS, IBM RACF, IBM RMM, IBM SDSF, SMP/E, IODF.
• Responsible in installing, upgrading, and administering IBM, CA and BMC products.
• Responsible in managing DFSMS suite – DSS, HSM, RMM, VTL and replication.
• Managing enterprise Mainframe Storage Systems – Disk and Virtual Tape
• Working on Mainframe recovery, disaster recovery, troubleshooting, maintaining, and configuring using Mainframe LPARs
• Develop/Maintain/Improve in-house programs and utilities in COBOL, REXX.
• Experience with MF Data Center and MF network (VTAM, TCPIP and TN3270)
• Collaborate with other infrastructure teams, e.g., Storage, security teams, open systems, network, etc., to ensure applications running in DB2, and MQ can interface with applications on other platforms, e.g., WebSphere Application Servers on Linux
• Perform performance data collection, analysis, and tuning of Mainframe Systems.
• Implement project and internal initiative responsibilities as assigned or delegated.
• Participate in incident and problem management activities related to application and Mainframe Systems
• Diagnose and resolve environment system abends and abnormal operating problems using system logs and other available logs and documents.
• Perform problem diagnostics and resolution as well as change management.
• Collaborate with other team members within the same Information Technology (IT) departments, functional users, and vendors to provide guidance and supervise project implementation.
• Provide 24*7 on-call support Mainframe Infrastructure.
• Meet or exceed customer SLA.

The ideal candidate should possess:

• Diploma / Degree in Information Technology, Computer Science or equivalent
• More than 8 years of relevant Mainframe experience.
• Hands-on experience in z/OS, DB2, IBM TWS, IBM RACF, IBM RMM, IBM SDSF, SMP/E, IODF.
• Experience managing enterprise Mainframe Storage Systems – Disk and Virtual Tape
• Excellent collaboration and communication skills.

Job Summary:

We are seeking an experienced Building Management System (BMS) Specialist to join our team. The successful candidate will be responsible for designing, installing, commissioning, and maintaining building management systems.

Responsibilities:

- Design, install, commission, and maintain BMS systems

- Configure and program BMS software and hardware

- Troubleshoot and repair BMS system issues

- Collaborate with stakeholders to identify and implement energy-efficient solutions

- Develop and implement BMS system training programs for users

Requirements:

- Bachelor's degree in Electrical Engineering, Computer Science, or related field

- 3+ years of experience in BMS design, installation, and maintenance

- Proficiency in BMS software and hardware, such as Schneider Electric, Siemens, or Honeywell

- Excellent problem-solving and analytical skills

- Strong communication and interpersonal skills

What We Offer:

- Competitive salary and benefits package

- Opportunities for professional growth and development

- Collaborative and dynamic work environment

Job Summary:

We are seeking an experienced Building Management System (BMS) Specialist to join our team. The successful candidate will be responsible for designing, installing, commissioning, and maintaining building management systems.

Responsibilities:

- Design, install, commission, and maintain BMS systems

- Configure and program BMS software and hardware

- Troubleshoot and repair BMS system issues

- Collaborate with stakeholders to identify and implement energy-efficient solutions

- Develop and implement BMS system training programs for users

Requirements:

- Bachelor's degree in Electrical Engineering, Computer Science, or related field

- 3+ years of experience in BMS design, installation, and maintenance

- Proficiency in BMS software and hardware, such as Schneider Electric, Siemens, or Honeywell

- Excellent problem-solving and analytical skills

- Strong communication and interpersonal skills

Venture, a public listed company in SGX, is a leading global provider of technology services, products and solutions with established capabilities spanning marketing research, design, research and development. Over the years, Venture has built know-how and intellectual property with expertise in several technology domains. These include life science & genomics, molecular diagnostics, medical devices and equipment, healthcare and wellness technology, lifestyle consumer technology, health improvement products, instrumentation, test and measurement technology, networking and communications, fintech, as well as computing, printing and imaging technology.

Headquartered in Singapore, the Group comprises over 30 companies with global clusters in Southeast Asia, Northeast Asia, America and Europe, and employs over 12,000 people globally.

At Venture, our people are our most valuable asset. We are committed to unifying culture, encouraging innovation, and harnessing the collective strengths and synergies of our human capital to deliver compelling differentiation, advancing Venture’s position as a leading global provider of technology solutions, products and services.

We’re looking to add a Senior Systems Analyst , IT (SAP ABAP) in Singapore. The position will be based in our corporate office in AMK.

As a Senior Systems Analyst , IT (SAP ABAP) , you will :

To provide IT professional service to Venture group companies and Support day-to-day system operations. Responsible for ABAP design and implementation, support and collaboration with functional resources for Venture ECC platform.

• Responsible & provide leadership in SAP Technical development, bug fixing, issue identification and providing technical solutions & deliverable timely
• Deliver all IT Projects & enhancement on time
• Ensure High Standard of Quality Assurance
• Manage SAP daily support ticket and ensure to close issues within Service Level standard
• Provide accurate timelines for specific tasks assigned
• Work independently with minimal supervision
• Proactively propose system & process improvement.
• Regular reporting to IT Manager and work closely other IT pillar.

What skills and experiences are we looking for?

• Degree in Computer Science, Information Systems, Engineering, or equivalent
• Minimum 7 years of relevant of SAP consulting or SAP manufacturing industry experience.
• Analytical, meticulous and have good sense in business process & troubleshooting
• Prior experience in SAP ECC is mandatory.
• Strong knowledge and working experience in SAP ABAP reports using ALV, dialog programming, BDC, Layout sets, LSMW, Data dictionary, sapscript and smartforms is a must.
• Experience in User Exits, Enhancement points, BADIs and BAPI is a must.
• Experience in EDI / ALE and work flow and any middleware and B2B applications is a must.
• S/4 HANA experience is advantageous.
• Professional SAP Certification will be an advantage.
• SAP ABAP ECC experienced is a must and manufacturing SCM exposure is an advantage.

If you embody the spirit of excellence, passion for discovery, innovation and enterprise, and the desire to make a difference in the world of technology and electronics, come join the Venture team!

Be Part of the Global Venture Family.

Disclaimer:

By submitting your application to Venture Corporation Limited and its group of companies, you acknowledge and agree that any personal data you provide will be processed for the purpose of evaluating your application for employment.

If you are not selected for this position, we may retain your personal data to consider you for future employment opportunities unless you inform us otherwise. Should you wish to withdraw your consent or request access to or correction of your personal data, please contact our Personal Data Protection officer by email: [email protected]

For more details, please refer to our privacy policy at Personal Data Protection Policy of Venture Corporation Limited.

Job Description

• Site inspection, planning & coordination.
• Ensure works comply with regulations

Job Requirements

• Minimum Degree in Civil Engineering recognised by PEB, BCA or BOA
• With or without experience
• Salary commensurate with experience
• Part-Time or Full-Time
• To include expected salary
• Only those with qualifications recognised by BCA as RP need to apply

Job Description

• Site Inspection, planning & coordination
• Ensure works comply with regulations

Job Requirements

• Minimum Degree in Civil Engineering recognised by PEB, BCA or BOA
• With or without experience
• Salary commensurate with experience
• Part-Time or Full-Time
• To include expected salary
• Only those with qualifications recognised by BCA as RP need to apply

Responsibilities:

· Design and coordinate assigned Civil and Structural projects.

· Perform structural analysis and design in building or on any structures as required by the project.

· Liaise with clients & consultants to meet C&S requirements.

· Coordinate to ensure civil and structural requirements meet project tender, submission and construction schedule.

Requirements:

· Recognized degree in Civil and Structural Engineering.

· Minimum 3 year of local relevant working experience.

· Conversant with structural programs such as STAAD, TEKLA, ETABS, RAPT would be advantages.

· Ability to work independently.

· Assist Project Manager

1. Work in Singapore, Bedok office, both female or male candidates can apply
2. 5-1/2 day work week, Mon-Fri 8.30 am to 6.00 pm, Sat 8.30 am to 12.30 pm
3. 14 days leave per year.

Work scope:

1. Engineering Documentation
2. Auto Cad Drawings (2D)
3. Sales Quotation (in-house training will be provided)
4. Fire Systems Design (in-house training will be provided)

Requirement:

1. Minimum secondary education.
2. Very good hands-on with Auto Cad 2D M&E drawings.
3. Very good hands-on skills with Microsoft Excel.
4. Good command of English both speaking and writing.

JOB SCOPE:

Design, develop and deliver working software applications to delight customers
Improve software quality using XP practices such as code review and unit testing
Adheres to the Software Craftsmanship Manifesto
Prepare architectural and other technical documents
Assist on: user stories elaboration, test automation and bug fixes, build and release automation

Requirements

Solid experience in any of technologies: Java, NodeJS, Ruby on Rails, .Net , Agile, ReactJs
Experience with version control systems such as Git, Continuous Integration (Bamboo/TeamCity)
Experience developing in Mac/Linux environment
Experience working in agile teams – TDD, Pair programming, Scrum, XP
Familiar with both Windows and UNIX/Linux servers, Design Patterns, Unit Testing

1. Co-ordinate site works, workflows and inspections with main contractors’ site representatives including attending site-co-ordination meetings.
2. Strong manages a team of supervisors, workers, subcontractors and vendors to execute works within given timeframe.
3. Strict monitoring work progresses, qualities, productivities and materials usages and ensure those items meet the targeted schedule, qualities, productivities and within quantities.
4. Enforce and monitor all supervisors, workers and subcontractors abide to safety, health and environment rules and regulations.
5. Able to resolve site issues with supervisors, main contractors, sub-contractors, vendors, and any related third parties.
6. Responsible to prepare shop drawings, "AS-BUILT” drawings and Materials Bill of Quantities required for the project.
7. Implementation, good planning and monitor weekly works activities with a team of supervisors in accordance to the master schedule.
8. Implementation of Testing & Commissioning plan.
9. Responsible to keep track, monitor and ensure timely submission of all shop drawings, materials and “AS-BUILT” drawings.
10. To co-ordinate with main contractors and third parties on Combined Services Drawing (CSD) and resolve any clashes prior to construction.

Job Requirements:

• Diploma Mechanical / Electrical Engineering / ITC Certificate in related trades with 3 – 5 years experiences.
• Entry Level candidates with Degree qualification may apply.
• Building Construction Safety Supervisor (BCSS) Course and any other WSH related certificates.
• MEP design experiences will be advantage.
• Must be a team player with perseverance, diligent and with initiatives.

Job Description & Requirements

• Collect and analyse air samples from indoor and outdoor environments, or collect and study multiple types of sources at multiple locations.
• Test samples that have been previously collected in a laboratory environment using specialized equipment and procedures.
• Set up, calibrate, stock and utilize laboratory equipment and consumables as and when required.
• Maintain regular calibration of sampling and/or laboratory equipment.
• Record accurate sampling observations and data to provide to management
• Work independently with minimal supervision or closely with a team of individuals across various disciplines or seniority levels.
• Keep detailed data reports of all sampling information collected.
• Thoroughly understand various sampling methods and how different methods can obtain different results.
• Any other duties as assigned by Supervisor
• Possess Class 3 Driving License (not mandatory)

Requirements:

• Higher NITEC, Diploma or Degree in Environmental Science, Facilities Management, Chemical Engineering or related qualifications
• Environmental engineering, Lab Environment, Environmental Science, Analyzing Information, Equipment Maintenance
• Attention to Detail, Research Skills, Reporting Research Results, Environmental Law, Site Development, Sales, technical reporting and consultancy.

Responsibilities:

· Design and coordinate assigned Civil and Structural projects.

· Perform structural analysis and design in building or on any structures as required by the project.

· Liaise with clients & consultants to meet C&S requirements.

· Coordinate to ensure civil and structural requirements meet project tender, submission and construction schedule.

· Assist Project Director to manage and provide guidance to Design Engineers

· Provide Technical Leadership

Requirements:

· Good degree in Civil / Structural Engineering from a recognized University.

· Minimum 5 years working experience in Civil & Structural consultancy firm

· Strong technical background

· Fully conversant with Singapore Codes of Practice, Eurocodes and structural programs such as STAAD, TEKLA, ETABS, RAPT, etc

· Ability to work independently.

· PE will have advantage

Job Description:

• Corporate with the constrcution manager to connect with various government acceptance departments.
• Corporate with the constrcution manager to supervise and manage the site to meet the various goals of the project.
• Corporate closely with subcontractors to monitor the progress of small towns and coordinate the work resources required by subcontractors to meet project requirements.
• Corporate with goverment personnel to conduct on-site inspections.
• Participate in weekly or monthly meetings with subcontractors to discuss work progress and corperate in preparing monthly meeting progress reports.
• Establish good relationships with all relevant parties.
• Corporate to ensure site safety and comply with the requirements of the authorities.
• Corporate to organize relevant physical and electronic documents on site engineer, etc.
• Other tasks assigned by the manager.

Requirements & Qualifications:

• Diploma / Degree or above preferably from a recognized University accredited with PEB, Singapore
• Experience with public residential projects would be advantages
• Proficient in Microsoft Office / Projects, AutoCAD
• Ability to keep a positive attitube in a fast-paced environment
• Good team player

We’re searching for a Software Engineer to be part of our diverse team of talent here at NCS!

What we seek to accomplish together:

Project Delivery

• Analyse process/program specifications & translate specifications to program codes, conforming to program guidelines and programming best practices
• Make changes to configurable items, which include hardware, software, documentation, etc. It covers configuration management planning, configuration identification, configuration controls & audits
• Develop unit test package, execute tests & document test results to ensure the quality of the program
• Assist in the integration testing, system testing, User Acceptance Test (UAT) & implementation activities to fix the reported problems/bugs of the system to ensure the smooth execution of programs in the production environment
• Investigate all reported problems/errors & initiate amendments & testing so that the system can operate correctly & efficiently
• Prepare & maintain up-to-date system documentation.
• Analyse functional requirements to translate into application design using established design methodologies and guidelines
• Ensure codes comply with NCS security guidelines

Teamwork

• Work with team lead to ensure design and programme codes conform to architecture and design standards, and that design satisfies functional and system requirements
• Participate in requirements gathering; work with Business Analysts in reviewing and refining functional specifications
• Participate in peer reviews to improve project quality

A little about you:

• Typically 2-8 years’ experience with substantial project work in software development
• Possess relevant system development / maintenance experience using .Net/Java-related technologies
• Possess initiative and disposition with a strong commitment and orientation towards results and high-quality standards
• Strong problem-solving skills and ability to think out of the box
• Team player with strong communication and interpersonal skills
• Self-motivator with a positive attitude and with high energy
• Customer focused
• Proficient in written and spoken English
• Diploma / Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent
• Able to travel as required

What you might also need to have:

• Knowledge on cloud technologies such as AWS and Microsoft Azure Cloud
• Knowledge or experience in Outsystems
• DevOps knowledge, understanding of major DevOps tools

Job Responsibilities:

• Manage and ensure updated documents and drawings are issued to the client and subcontractor
• Monitor the progress and keep track of the project timelines.
• Conduct weekly or monthly meeting with sub-contractors to update progress of work
• Ensure quality of work is achieved and all government and safety regulation are complied.
• Oversee drawing management and control of technical documentation
• Oversee and manage procurement of resources, control material usage on site.
• Organize labor, equipment and material for day to day site activities
• Any other duties assigned

Contract : 2 year renewable contract

Monthly Salary : $2200 to $4000

Job Description

· Provide L1 and L2 on-site / remote IT support and fulfil service requests for CLIENT employees in all CLIENT locations.

· Perform asset tracking of all corporate devices (from purchase to disposal)

· To be responsible for end-to-end process for all new tickets in the ESM tool, incoming phone calls, Teams messaging to the Service Desk, including, but not limited to providing first call resolution, logging of ticket, escalation of ticket, regular following up with users and tracking the closure of tickets within agreed SLA.

· Utilize ESM tools (e.g., ServiceNow) to manage all ESM tickets, adhering to response and resolution times based on ticket severity and document key actions within the ticket accurately.

· Support the Team Lead in providing dedicated support for approximately 200 VIP users and be available for after-hours VIP (VP and above) support. Advanced notice will be provided by EDX team.

· Provide CLIENT employees with information and support related to CLIENT's corporate systems. Provide guidance to employees on how to perform self- service support and Service Desk's available modes of support.

· Monitoring of health of corporate systems and escalate abnormalities to the Team Lead.

· Escalate any company-wide incidents (disruptions or outages in CLIENT's corporate systems) to the Team Lead.

· Assist to implement service improvement plans approved by the EDX team.

· Adhere to ITIL processes and frameworks, ensuring best practices in IT service management.

· Adhere to established processes and best practices within the IT

Service Desk playbook.

· Refer to the solutions/knowledge in the IT Service Desk playbook for reference and to facilitate self-service troubleshooting by CLIENT users

· Contribute to a positive team environment and embrace a culture of excellent customer service and continuous improvement.

· Continuously update skills and knowledge to stay current with industry trends and technologies.

For the 1 x Support Engineer

Nitec or Diploma in Computer Science, Information Technology, or a related field.

Certifications

For the 3 x Senior Support Engineer

· The below certificates (or equivalent) are preferred, but not mandatory

o Microsoft 365 Certified: Endpoint Administrator Associate

o Microsoft 365 Certified: Fundamentals

o CCNA

ITIL 4 Foundation Certification.

Technical Skills

· Proficiency with Windows OS, Active Directory, corporate network and common hardware/software troubleshooting for Windows laptops.

· Expertise in macOS, iOS device management and troubleshooting.

· Strong proficiency in Microsoft 365 applications and service, as well as Microsoft Azure.

· Experience with endpoint protection solutions such as web proxy, remote browser isolation and endpoint detection & response solutions

· Familiarity with meeting room video conferencing and AV solutions and troubleshooting.

Proficiency in using ESM tools such as ServiceNow.

Experience

For the 3 x Senior Support Engineer

· At least 5 years of experience in a service desk or technical support role, with exposure to a variety of devices and applications in a corporate environment.

· Experience as system engineer/ system administration in any of the systems listed in Annex C is an added advantage.

· At least one of the senior engineers (or Team Lead) needs to have macOS experience.

For the 1 x Support Engineer

· At least 2 years of experience in a service desk or technical support role providing L1 support, with exposure to a variety of devices and applications

· in a corporate environment.

· Excellent communication and interpersonal skills.

· Strong problem-solving abilities and analytical skills.

· Ability to work independently and collaboratively within a team.

· Strong time management and multitasking skills.

· High level of customer service orientation.

· Take ownership of assigned tickets and actively seek for solutions to resolve the ticket.

Ability to work in a fast-paced environment and work under pressure.

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – Mission Software & Services

Our Mission Software & Services business provides leading-edge mission critical command, control, and communications (C3) systems with secured IT infrastructure and managed services. We support our client’s innovation journey through design thinking, analytics, and AI-enabled decision support with our full suite of cloud computing solutions. We provide intelligent, actionable insights and sustainable solutions to our valued partners in diverse industries including defence, government, and commercial sectors.

Be Part of Our Success

• Provide maintenance and support for Customers' Enterprise IT Network Services.
• Perform break-fix which include troubleshooting and problem identification for any network services.
• Develop test cases and conduct proof of concept tests on new software and hardware prior to upgrade/deployment.
• Work closely with Project Manager/ Team Lead to fulfil project deliverables and operational request.
• Conduct regular scans/patching to ensure managed devices are compliant
• Establish TAC cases with the principal vendor for complex problem until its resolved.

Qualities We Value

• Minimum 1 – 2 years of hands-on network technical support experience in SI Environment.
• Cisco certification is preferred, ie. CCNA, CCNP etc.
• Experience with LAN, WAN, Data and Security networking in implementation, maintenance support and break-fix.
• Hands-on experience working with Cisco/Alcatel/Dell Switching and Routing, NTP Server, Fortinet and Checkpoints firewall with IPS in Data Centre Technologies.
• Strong knowledge of TCP/IP, STP, LACP, MLAG, Port-Security and other networking Protocols.
• Maintain Network Documentation, including diagrams and configuration files.
• Implement security best practices and ensure compliance with relevant regulations.
• Stay updated with industry trends and emerging technologies related to Data Centre Networking.
• Experience working in a team-oriented, collaborative environment.

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
• Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.

Requirements:

• Diploma/Degree in IT or equivalent experience with Linux/MCSE/Unix Certification(s).
• Must have knowledge and working experience of Linux, preferably 2+ years hands-on experience in system administration for production systems.
• Experience in OS patching and upgrade, system security, OS virtualization, HA/clustering, replication, backup and recovery techniques.
• Working experience in networking (TCP/IP), physical hardware and/or storage systems.
• Knowledge and hands-on experience of Unix (Solaris or AIX or other Unix) will be advantageous.
• Knowledge and working experience of apache http web server, middleware WebSphere/JBOSS/Tomcat/IIS, MQ, etc. will be advantageous.
• Knowledge and experiences in Integrated Security Access Management software such as IBM ISAM will be advantageous.
• Knowledge and experience of JDBC and Databases (Oracle, SQL Server, MySQL) will be advantageous.
• Knowledge of Cloud, Docker, Kubernetes, DevOps will be advantageous.

Summary

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it.

Description

The AppleCare Technologies team has an immediate opening for a Cross-Functional Quality Engineer to plan and lead cross-functional testing across complex AppleCare projects. You will be responsible for the planning, preparation, resourcing, execution management, issue resolution, and progress reporting of testing activities across business and technical groups on the project. Through your knowledge of industry best practices for quality management, you will help to evolve the way we approach test planning and execution.

Develop Comprehensive Testing Strategies:

• Quality advocate who will collaborate with business and technical teams to create quality test plans for cross- functional systems projects, focusing on User Acceptance Testing (UAT).
• Design testing structures, defining roles and responsibilities across all regions, Apple organizations, and third-party vendors as needed.

Establish UAT Communication and Coordination:

• Define and manage UAT communication plans, including meeting schedules and escalation processes across global time zones.
• Lead the scheduling and coordination of UAT preparation and execution activities.

Risk Management and Resource Planning:

• Proactively identify technological, organizational, and political risks, developing effective mitigation strategies.
• Estimate resource requirements for testing and ensure realistic plans are in place.
• Ensure the availability of test environments and necessary data to support testing activities.

Optimize Testing Through Automation and Analysis:

• Identify and implement opportunities to leverage automation for test preparation and execution.
• Apply strong analytical skills to investigate and resolve issues discovered during UAT activities.

Minimum Qualifications

• 5-7 years experience leading testing/QA, with emphasis on planning and managing cross-functional testing
• BE / BS Tech in Computer Science or information management from a premier school

Preferred Qualifications

• Experience with test automation tools and frameworks
• Experience with different testing methodologies and driving a quality mindset
• Ability to develop technical expertise and understanding of system interdependencies, and their impacts on testing plans
• Ability to abstract technical details and effectively communicate to audiences at different levels
• Proficient at balancing multiple efforts at a time
• Excellent listening, communication, leadership and presentation skills
• Ability to develop and maintain relationships with internal partners
• Exemplify flexible thinking, curiosity, self-motivation, dedication to quality, focus on the details, and a positive perspective
• Strong organizational and documentation skills
• SAP functional experience, and experience migrating from SAP R/3 to SAP S/4 HANA is beneficial
• Ability to travel up to 10% of the time
• Quality Assurance certification (ISTQB, ASQ, etc) and/or PMI certification is highly desirable

• Assist Assistant Manager to manage day to day FM operations of accounts
• Ensure fulfilment of scheduled commitments for FM teams
• Ensure good planning and execution of service schedules
• Assist in training staff members on proper work processes, operating procedures, equipment servicing, etc., and manage FM engineers’ technical competencies
• Manage Staff deployment and attendance administration
• Motivate site staff and ensure safe & conducive work environment
• Manage customers’ expectation and deliverables and establish rapport for long term customer relationship
• Manage onsite vendors and ensure timely and quality work
• Provides solution proposals to clients for issues encountered onsite
• Provide support to other FM site Teams for any emergency situation
• Ensure continuous site improvements in areas of M&E Infrastructure, green initiatives, and operational processes
• Responsible for FM Quotation submission and obtain of Vendor quotation
• Ensure toolbox / daily ops meeting to be conducted c/w MOM
• To provide regular support to update of the Asset Management, Risk Management, Incident Management, Weekly Report, Monthly Report and Quarterly Report
• Review and provide close support to the onsite team to generate the Lifecycle replacement programme, create opportunities to meet sales revenue targets
• Any other duties assigned by Assistant Manager

We are seeking a dedicated and skilled Platform Engineer with expertise in Oracle Cloud Infrastructure (OCI), BMC, Control-M, Moody's Risk Analytics, and SQL. The ideal candidate will provide technical support and ensure the smooth operation of platforms in a 24x7 environment. This role involves proactive monitoring, incident resolution, and contributing to platform stability and performance.

• 3–6 years of experience in platform engineering, technical support, or related roles

• Proficiency in Oracle Cloud Infrastructure (OCI) and its components.

• Hands-on experience with BMC and Control-M for monitoring and scheduling tasks.

• Strong knowledge of Moody's Risk Analytics tools.

• Advanced SQL skills for query writing, optimization, and troubleshooting.

• Experience in providing 24x7 technical support for mission-critical platforms.

• Strong problem-solving skills to identify and resolve platform issues efficiently.

• Familiarity with ITIL processes and best practices for incident, problem, and change management.

• Detail-oriented and proactive approach to maintaining platform reliability.

• Ability to work in a fast-paced, rotational shift environment.