This is a global, multi-discipline team responsible for architecting and delivering secure, robust, and innovative solutions which would enable the development teams to build and deploy new applications as well as migrate selected existing applications into the public cloud.

The team works with multiple public cloud providers and are presently looking for an experienced Cloud Engineer familiar with various cloud concepts, services, and tools, preferably from multiple public cloud providers but primarily in the Cloud Identity and Access Management (CIAM) space. The candidate will be involved in multiple aspects of the team’s work, including evaluation of new cloud products and services, and integrating them into standard client cloud solutions.

• Providing IAM solutions for migrating existing or integrating new applications in the Client environment across multiple Cloud providers including but not limited to Azure and AWS
• Provide IAM services for complex, multi-tier applications that are migrating to Cloud Platforms
• Selecting appropriate IAM Cloud controls for migrating applications based on given requirements
• Working in a globally distributed team to provide innovative and robust Cloud centric solutions
• Closely working with Vendors to develop and deploy Cloud services to meet customer expectations
• Integrate, configure, document, and deploy compliant infrastructure and supporting services in the Cloud platform
• Design, Optimization and Document the Operational aspects of the Cloud platform
• Troubleshooting problems, resolving root cause, and where possible, fixing the bug(s)
• Collaborate with Risk Management to ensure necessary controls to Cloud services are deployed and tested Skills Required:
• Strong knowledge of Azure AD and related services such as Conditional access, Identity protection, Privileged identity management, etc.
• Strong knowledge of authentication with SAML, OAuth, OpenID, and Kerberos
• Experience in providing Federated Identity with solutions such as PING Federate or ADFS
• Knowledge of the Zero Trust Architecture principles
• Prior experience in providing RBAC solutions for AWS and Azure
• Experience creating technical architecture documentation
• Strong communication and written skills
• Strong scripting and automation abilities including PowerShell and/or Python

Skills Desired:

• Prior experience in the Identity space with a background in Active Directory or similar LDAP stores
• Working knowledge of Azure Active Directory Connect synchronization software or similar technology
• Prior experience using compliance assurance tooling such as Prisma Cloud
• Prior experience with products from HashiCorp such as Terraform, Vault and Consul
• Prior experience with risk control frameworks and engagements with risk and regulatory functions
• Knowledge and experience of working with CI/CD frameworks and methodologies such as automated testing (unit / integration) and release pipelines (e.g. Jenkins, GitHub Actions)
• Experience in the financial industry

• Primary skillset
• Have hands-on exposure to the latest exciting technology trends in creating, managing, and improving CX (Nice in contact) for our users – including AI, Bot, Voice Biometrics, Real-Time Analytics, and Interactive Guidance.
• Have direct involvement working with end-users to understand their business strategies, enabling us to help them achieve company goals and outcomes through the use of CXone solutions.
• Be innately curious, with a passion and eagerness to have hands-on technology. Build and create solutions that help end-users meet their CX objectives.
• Have the desire to work independently, flexibly and possess critical thinking in creative solutions for our end-users
• Be able to create a customized demo and have the opportunity to tell the story that showcases the solution in a persona and value-based manner for the applicable user roles of CXone
• Discover user needs that translate into hands-on workshops, sandbox experiences, or proofs of concept to help customers realize the value of CXone
• Have access to a collaborative, team-oriented environment, along with access to other internal resources across the organization to help you understand and solve complex technical challenges while participating and contributing in key areas of experience and strength.
• Have access to actively participate in learning from hands-on CXone Product training, workshops, including live, on-demand, and in-person, learn competitive offerings that allow you to continue to be a trusted advisor to the users while ensuring value is realized from our solution.
• Be able to work in a fast-paced, cross-functional team while being able to multi-task, prioritize and be detail-oriented – both oral and written.
• Be able to demonstrate an understanding of security, how it applies to our customer's security needs, and able to articulate a solution that meets their needs, both in design, transit, and at rest.
• Have existing experience in CCaaS or experience working with Cloud products.
• Have 8-10 years of work experience, preferred experience in technical training, implementation, integrating to CRMs, DBs Omni-channel, other software implementation or development/coding experience
• Have bonus experience with REST, JSON, and APIs
• Must be well versed in using Microsoft Excel
• Has experienced in deploying Regional or Global projects
• The following are the CXone products and tools we need support from the engineer:
• Supervisor tool
• Performance Management tool
• Interaction Analytics
• CXone Predictive Behavioral Routing
• Feedback Management Tool
• WEM Enterprise
• Auto Attendant
• MAX and MAX integration
• CRM agent Applications
• Data Dictionary
• Pre-Build Report
• Custom Reporting
• Data Download Report
• Direct Data Access
• Dashboards
• Get Studio
• ACD scripting
• Developer Portal
• IVR
• Cloud Storage
• Workforce Intelligence.
• Secondary skillset
• 1. Support Avaya UC and CC implementation and operations
  2. Support NICE recording solutions implementation and operations
  3. Support IP Telephony, VLAN, LAN, and WAN
  
  The following are the products we need support from the engineer:
• Avaya Comms Mgr
• Avaya Session Mgr
• Avaya System Mgr
• Avaya Aura Messaging
• Call Accounting
• Avaya CMS
• Avaya Utility Server
• Avaya SAL Gateway
• Avaya Agent Map
• Nice Applications/IC
• Nice Storage Ctr
• AES