Our client provides advanced instruments and systems designed for high performance across various industries.

• Connect with prospective clients to provide tailored semiconductor solutions.
• Manage the entire sales process, from prospecting to after-sales support.
• Liaise with global teams and R&D to tailor solutions to customer needs.
• Drive growth by exploring industry trends and opportunities in the SEA market.
  Foster and sustain strong client partnerships.

Requirements:

• Degree in Materials Science or equivalent.
• At least 2 years of sales experience in the Metrology/Scientific Industry.
• Good understanding of semiconductor processes for laboratory equipment uses for failure analysis, quality control and metrology equipment for thin film.
• Excellent communication, negotiation, and customer relationship skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Perform pre- and post-sales technical support to customers.
• Provide support to the sales staff in technical presentations.
• Evaluate and establish a vision system performance specification.

Requirements:

• Diploma in any Engineering field
• At least 2 years of experience in field servicing and semiconductor industry.
• Able to troubleshoot electronics hardware system, PC hardware, OS and networking.
• Good understanding in Die Sorter or Wafer Sorter

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

We are looking for a Engineer to provide Remote Access & Virtualization Platforms Support. This is a 12 months extendable contract role with a potential to extend / convert to a permanent position based on the performance.

Job Description:

• The successful candidate will be part of the EET team, focused on engineering solutions for sustainability and optimization of VMware/Omnissa Horizon platforms, Citrix published applications, and remote access brokerage.
• This includes maintaining secure remote access services via F5/APM and Omnissa UAG.
• The role involves global collaboration for architecture design, implementation, and platform maintenance.
• Engineer, design, and maintain VMware/Omnissa Horizon platforms, including AppVolumes and Unified Access Gateway (UAG), to provide secure and efficient remote access solutions.
• Manage Citrix DDC products, Windows 10/11 desktop OS, and secure desktop brokerage for remote access and application publishing.
• Troubleshoot and resolve platform issues, optimizing performance and security across all access services.

Expereince and Skills:

• The ideal candidate will have at least 5 years of experience with:VMware/Omnissa Horizon Suite, including AppVolumes and UAG
  Citrix DDC products, Windows 10/11 desktop OS
• Additional experience with the following technologies is a plus:
• F5 Load Balancers & APM
• AVI Load Balancers
• iGel Thin Client OS
• ChromeOS
• PING/SAML Authentication
• 4o mini

Argyll Scott Consulting Pte Ltd

Our client provides advanced instruments and systems designed for high performance across various industries.

• Connect with prospective clients to provide tailored semiconductor solutions.
• Manage the entire sales process, from prospecting to after-sales support.
• Liaise with global teams and R&D to tailor solutions to customer needs.
• Drive growth by exploring industry trends and opportunities in the SEA market.
  Foster and sustain strong client partnerships.

Requirements:

• Degree in Materials Science or equivalent.
• At least 2 years of sales experience in the Metrology/Scientific Industry.
• Good understanding of semiconductor processes for laboratory equipment uses for failure analysis, quality control and metrology equipment for thin film.
• Excellent communication, negotiation, and customer relationship skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Singapore Based (Tuas, Changi)
• 5 days | Monday - Friday (8am-5pm)
• Bachelor Degree or equivalent in Computer Science or related field; 1-2 years’ experience in Windows Desktop support.
• Career Progression Opportunities

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.

Kylen Seah Reg No: R24124248

The Supreme HR Advisory Pte Ltd EA No: 14C7279

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Our team is responsible for providing TikTok search users with first-class search experience by building a strong and robust infrastructure and platform to support product fast iteration and key feature development. In our team, you'll have the opportunity to take part in developing the key features on TikTok Search, understand how TikTok Search could be evolved to be a multi-billion-user product and first-handed experience how user request varies on this giant from time to time. We encourage a culture of self-driven, intellectual curiosity, openness and problem-solving.

Detailed responsibilities include but not limited to:

1. Product Development: Support fast iterations of TikTok Search business and further enable the product growth.

2. Performance & Stability: Build a fast and robust Search product by keeping optimizing system performance and improving service stability.

3. Search Engineering Infrastructure: Guarantee reasonable Search architecture governance to ensure that the overall system operates smoothly.

4. Search offline processing: Construct a high freshness multi-media index and provide a reliable offline data support for Search Engine.

5. Backend engineering team building, management and development.

Qualifications

Job Requirements

- BS degree in Computer Science, Computer Engineering, or other relevant majors.

- Excellent problem-analysis and -solving skills, have industry experience in building backend services for large-scale consumer-facing applications.

- Good at coding, data structure and basic algorithm

- Good team communication and collaboration skills.

Preferred Qualifications

- Good understanding on how modern Search system is built or/and how modern Search product should be evolved.

- Industry experience in building a consumer-facing Search product.

- Experience in building a medium-size backend technical team from scratch.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Our client is specialized in the production and distribution of disposable medical devices.

• Handle the automation projects including equipment upgrade, and assembly process productivity initiatives.
• Lead the automation initiatives to ensure the machine design, cycle time, project lead time and cost meet the requirements.
• Work closely with cross functional teams to achieve equipment effectiveness and improve process capability through process enhancement and validation.
• Contribute to continuous improvement projects to minimize operational disruption and achieve productivity savings.

Requirements:

• Degree in Mechanical/Electrical Engineering or equivalent
• At least 5 years of experience in automation and assembly processes from Medical Device/Pharmaceutical industry.
• Strong knowledge on automation machine design and PLC programming.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

hands on in provisioning aws services which includes sagemaker, aws lambda, defining best practices, monitoring aws services etc.

design and delivery of AWS cloud-based projects, ensuring the creation of scalable, secure, and highly available environments tailored to business needs. • Deployed and managed cloud infrastructure across production, testing, and staging environments using Terraform, facilitating Infrastructure as Code (IaC) practices. • Created significant application solutions within the AWS cloud, optimizing functionality and scalability for diverse business needs. • Implemented AWS Control Tower to streamline the management of multiple AWS accounts, ensuring compliance with organizational governance policies and best practices • Oversee AWS cloud networking, including VPC design, subnet configuration, security groups, and routing, to ensure robust and secure network connectivity. • Collaborate with cross-functional teams to deliver Proof of Concept (POC) projects on Oracle Cloud, validating use cases, performance, and cost-efficiency for potential large-scale adoption.

Our client provides advanced instruments and systems designed for high performance across various industries.

• Connect with prospective clients to provide tailored semiconductor solutions.
• Manage the entire sales process, from prospecting to after-sales support.
• Liaise with global teams and R&D to tailor solutions to customer needs.
• Drive growth by exploring industry trends and opportunities in the SEA market.
  Foster and sustain strong client partnerships.

Requirements:

• Degree in Materials Science or equivalent.
• At least 2 years of sales experience in the Metrology/Scientific Industry.
• Good understanding of semiconductor processes for laboratory equipment uses for failure analysis, quality control and metrology equipment for thin film.
• Excellent communication, negotiation, and customer relationship skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Evaluate design package and prepare shop drawing of RC structural works and temporary works.
• Liaise structural design works with design-relevant counter parties and construction team.
• Design of temporary works related to structural design.
• Lead the project department in solving design related matters.
• Manage production, quality, design & engineering and schedule issue.

Requirements:

• Degree in Civil Engineering or equivalent
• At least 5 years of civil & structural works experience in Infrastructure/LTA Projects.
• Proficient in STADD, AutoCAD, MicroStation.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Evaluate design package and prepare shop drawing of RC structural works and temporary works.
• Liaise structural design works with design-relevant counter parties and construction team.
• Design of temporary works related to structural design.
• Lead the project department in solving design related matters.
• Manage production, quality, design & engineering and schedule issue.

Requirements:

• Degree in Civil Engineering or equivalent
• At least 5 years of civil & structural works experience in Infrastructure/LTA Projects.
• Proficient in STADD, AutoCAD, MicroStation.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Planning of construction projects.
• Prepare weekly/monthly project implementation report.

Requirements:

• Degree in Civil Engineering or equivalent.
• At least 2 years of experience in LTA Project.
• Good knowledge in Microsoft Project and Primavera P6.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R1326740

About the team

Our Mobile Team own both our iOS and Android apps. We’re using the latest technologies like – for iOS: SwiftUI, Combine, Async/Await, and for Android: AndroidX, Coroutines, Hilt, and various Jetpack libraries.

You’ll be joining Airwallex at an exciting time as we build out features of our modern, native iOS and Android apps. These apps allows customers to manage business-to-business global payments, submit and approve expenses, and manage Airwallex virtual and physical cards with features such as Google/Apple Pay wallet integration for making card transactions.

What you’ll do

As an experienced and dedicated Mobile Engineer, you are someone who enjoys building high quality, intuitive, user-friendly and beautiful mobile apps. You’re interested in working as part of a collaborative team that aims to build a great app using established best practices and the latest mobile frameworks.

This role is based in Singapore.

Responsibilities

• Day to day you will contribute to the design of how our mobile apps look and feel, you’ll collaborate with your engineering colleagues to share knowledge and work out the best way of building features to ensure the apps are secure, reliable, tested and always available for our customers.
• As our mobile apps are less than two years old, you’ll have direct impact and influence on the way we scale them up over the next few years.
• In addition to core engineering duties, we actively encourage our engineering community to contribute to the growth of Airwallex generally. Our business is achieving rapid growth with an evolving roadmap, and we want our engineers to play a part in how that happens.

Who you are

We’re looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Preferred Qualifications:

• 5+ years experience developing native mobile apps and experience with Android or iOS development and modern frameworks and practice.
• Bachelor degree or above in computer science or engineering related majors.
• Has deployed one or more apps, ideally currently available in the Google or Apple stores
• Writes testable code with high test coverage, and able to maintain automation pipelines for CI/CD (eg GitHub Actions/Bitrise)

Preferred Qualifications:

• Experience with modern tools like AndroidX

About us

At Dyson we are encouraged to think differently, challenge convention and be unafraid to make mistakes. We’re creative, collaborative, practical and enthusiastic.

Dyson offers a unique opportunity for skilled individuals to invent, design and develop market leading products for the global market. By working in our world class research, design and development (RDD) department, these professionals have the opportunity to work alongside leading technical specialists and highly motivated creative people to create products which fulfil our vision of being truly different and better than our competitors.

About the role

• Deliver sub-assemblies to production on time, cost and to specification.
• Develop detailed specifications and design requirements for interdependent systems
• Identify and design test requirements to replicate anticipated usage and optimise products to be robust and high performing.
• Build functional prototype products suitable for testing, review and demonstration
• Perform and review analysis on test failures and develop efficient solutions
• Take an active, hands-on role to ensure that all engineering problems are resolved thoroughly.

About you

• A degree in a relevant Engineering or Science discipline or equivalent
• 4+ Years of experience in a relevant role, working on complex and challenging technical problems
• A creative and considered approach to problem solving, following clear design processes
• A practical and methodical approach to design using an iterative development cycle of prototyping and testing
• Experience working in a 3D CAD design environment.
• The skills to communicate your ideas to others within your team and across a business
• A demonstrable desire to constantly improve yourself including evidence of self-development
• Knowledge and understanding of a broad range of manufacturing techniques

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Responsibilities:

• Act as the Technical Subject Matter Expert (SME) for the Private Wealth system (FinIQ platform) and other assigned banking systems (including bespoke Backoffice systems and tools).
• Analyze, design, develop, customize, test, implement, and maintain assigned systems.
• Work closely with the Tech Lead to gather requirements from users, perform technical impact analysis and estimate effort for development/customisation.
• Create and update functional and technical documentation, as well as prepare test cases.
• Develop, modify, and customize applications/platforms based on requirements, overseeing or working with other team members when necessary.
• Conduct peer reviews of source code and documentation.
• Perform unit testing, system integration testing, and support user acceptance testing (UAT).
• Prepare release procedures and support production implementations.
• Update user manuals, system operational manuals, and other essential documentation.
• Troubleshoot issues and problems, provide workarounds and/or work with the product vendor to resolve the issue where necessary. Perform root cause analysis and come up with preventive measures.

Requirements:

• Bachelor's Degree in Computer Science, Computer Engineering, Information Systems, or a related field.
• 5+ years of experience in software development with Microsoft technologies (.NET, SQL Server/SSIS/SSRS, Azure).
• 3+ years of hands-on experience with the FinIQ platform in Private Wealth management.
• Strong understanding of the banking domain, particularly in Private Wealth.
• Proven ability to work effectively within a complex matrix organization.
• Solid knowledge of SDLC methodologies, particularly waterfall.
• Excellent presentation, communication, and coordination abilities.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24938

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

• Singapore Based (Clementi)
• 5 days Mondays to Fridays: 8:30am to 6pm
• Degree in Mechatronic or equivalent; 5 years working experience in Marine Industry or shipyard environment.
• Career Progression Opportunities

Transport: We have company bus departing near Clementi MRT station at 8.10am to bring staff to our office and also a return company bus trip back to Clementi in the evening.

Responsibilities:

• Report to the Project Director / Manager in charge of the WTW system.
• Project Support: Provide technical expertise to oversee the design, development and construction of the WTW system.
• Interface with WTW system designer, vendors, fabricators including drawings reviews, sourcing equipment, cost control and monitoring, schedule monitoring and update.
• Project Execution: Oversee project implementation according to the requirements and objectives. This includes schedule monitoring, vendors sourcing and recommendation, purchase/ cost evaluation, resources allocation, attend to inquiries, clarifying technical details, supervising project execution, implementing corrective actions, conducting Factory Acceptance Tests, and finalizing as-built documentation.
• Troubleshooting and Repair: Diagnose and resolve malfunctions in deck machinery using technical manuals, hand tools, and power tools.
• Record Keeping: Meticulously maintain records of all changes, maintenance, repairs, and inspections.
• Develop operating, maintenance and safety procedures for the WTW system.

Requirements:

• Min Degree in Mechatronic or equivalent
• Min 5 years working experience in Marine Industry or shipyard environment.
• Good understanding of deck machinery such as winch, crane, lifting and handling equipment and the related IACS (particular ABS, DNV, BV) rules and regulations.
• Added advantage with specific experience in WTW system (Offshore Passenger Transfer System).
• Strong understanding of mechanical principles, hydraulic and electrical system and P&ID with ability to perform trouble shooting.
• Software – able to use MS Office, MS Powerpoint, MS Project, Adobe and AUTOCAD. Ability to use Primavera scheduling software an added advantage.
• Good understanding of Document Control. Added advantage with knowledge of ISO9001:2015 QAM system

Kylen Seah Reg No: R24124248

The Supreme HR Advisory Pte Ltd EA No: 14C7279

• Support and deploy networks infrastructure
• Configure and install software, servers, routers and other network devices
• Monitor network performance and integrity
• Resolve issues tiers of support have escalated by troubleshooting cloud and local infrastructure
• Automate tasks and monitor their effectiveness
• Maintain complete technical documentation
• Suggest improvements to network performance, capacity and scalability

• Evaluate design package and prepare shop drawing of RC structural works and temporary works.
• Liaise structural design works with design-relevant counter parties and construction team.
• Design of temporary works related to structural design.
• Lead the project department in solving design related matters.
• Manage production, quality, design & engineering and schedule issue.

Requirements:

• Degree in Civil Engineering or equivalent
• At least 5 years of civil & structural works experience in Infrastructure/LTA Projects.
• Proficient in STADD, AutoCAD, MicroStation.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Our client is specialized in the production and distribution of disposable medical devices.

• Handle the automation projects including equipment upgrade, and assembly process productivity initiatives.
• Lead the automation initiatives to ensure the machine design, cycle time, project lead time and cost meet the requirements.
• Work closely with cross functional teams to achieve equipment effectiveness and improve process capability through process enhancement and validation.
• Contribute to continuous improvement projects to minimize operational disruption and achieve productivity savings.

Requirements:

• Degree in Mechanical/Electrical Engineering or equivalent
• At least 5 years of experience in automation and assembly processes from Medical Device/Pharmaceutical industry.
• Strong knowledge on automation machine design and PLC programming.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Lead & Support in the development of cloud infrastructure solutions.
• Management of Cloud infrastructure set up & implementation projects.
• Specialize in the best practice design, operations, and support of private/public/hybrid cloud infrastructure including Network, Storage, Compute and Security.
• Provide detailed designs on the IT projects assigned ensuring right architecture and functionality.
• Support new technology implementation.
• Handle project implementation from start to end.
• Aid with technical issues.
• Involve in Proof of Concepts.

Job Description & Requirements:

As a Frontend Engineer, you will be responsible for architecting and developing efficient, reusable, and visually appealing frontend systems for a trading application powered by AI models and LLMs. You'll work closely with cross-functional teams, including backend engineers, AI engineers, product managers, UI/UX designers, and the product design team to deliver a responsive, engaging user experience across web and mobile platforms. Your expertise will ensure a seamless blend of aesthetic and functionality.

Key Responsibilities:

• Architect, design, and develop efficient and reusable frontend systems (Web/Mobile)
• Collaborate with backend engineers, AI engineers, UI/UX designers, product managers, and other stakeholders to build comprehensive, architecturally sound, and visually appealing frontend solutions
• Optimize code to improve scalability, reliability, security, and performance of web and mobile applications
• Design interactive components, especially for chat-based and generative UI, to create dynamic LLM-powered user experiences
• Write comprehensive tests for all developed features to maintain software quality and reliability
• Documentation of design and architecture.

Qualification & Skills:

• Minimum 6 years of professional experience as a Frontend Engineer
• Expert in HTML5 / CSS3 / ECMAScript 6 + / TypeScript. Strong preference for candidates experienced with Tailwind CSS
• Proficient in modern frontend frameworks, including React and Vue, and/or React Native for mobile
• Skilled in state management tools such as Redux, Pinia
• Experience with API design principles, RESTful API integration and familiar with React Query
• Strong understanding of client-side performance, optimization.
• Deep knowledge of scalability, reliability, and security considerations in modern web development.
• Familiarity with LLM application development and generative UI/interactive components, particularly for chat-based applications
• Excellent collaboration and communication skills to work effectively across teams

• Instrumentation of measurement and detection equipment for military and homeland security.
• Oversee post-sales delivery of equipment, conduct scheduled maintenance, and conduct diagnostic analyses for troubleshooting and repair tasks.

Requirements:

• Higher Nitec in Electrical & Electronics Engineering or equivalent.
• At least 2 years of working experience

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Job Description

• Responsible to configure, setup, design process sequences, troubleshoot, and fine-tune processes on projects using FASA applications or help to develop them.
• Responsible for carry-out machine on-site setup and buy-off process.
• Act as a lead for core efforts such as setup, troubleshooting, and buy-off project using established procedures.
• Contribute to documentation.

Job Requirements:

• Experience in semiconductor process and engineering knowledge with a demonstrated understanding of troubleshooting at a high level.
• Have good experience in writing programs for flow control with motors, DIOs, and TCP/IP or RS232 communication in some machines.
• Have the experience to plan and design all flow control, Interlock, and data process by the database system.
• Experience as a team or project lead.
• Advance understanding of software configuration, machine system architecture, multi-thread, maintenance, and repair.
• Intermediate level of Windows OS, including installation, systems administration, and troubleshooting.
• Intermediate level with one or more general-purpose programming languages including but not limited to C/C++ and C#.
• Effective interpersonal and communication skills, with the ability to interact appropriately with users of various technical-skilled levels and to remain professional while working to resolve problems.

We are looking for a skilled and customer-focused Product Support Engineer fluent in both Japanese and English to join our team in Singapore. This role involves delivering exceptional product support for our global customer base, with a focus on the Japanese market. You will collaborate with diverse teams to ensure customer success and satisfaction while working with innovative SaaS solutions.

The Product Support Engineer is responsible for responding to customer issues across the Workiva platform. Their every day workload consists of providing technical and functional support to customers over the phone, chat or case management, this includes troubleshooting issues with customers, identifying problems, researching answers, and guiding the customer through corrective steps.They are responsible for owning the customer experience and improving our ability as a business to support their dynamic needs.

What You’ll Do

• Provide technical and functional expertise to customers through phone, chat, and ticket management
• Manage customer inquiries within expected time frames, escalating only when necessary
• Maintain professionalism and establish positive rapport with customers
• Troubleshoot customer issues using application knowledge, experience, and self-guided research
• Resolve customer issues independently or with minimal assistance
• Link, author, and edit content in Workiva’s knowledge base to enhance customer self-service resources
• Accurately capture ticket notes, document activities, and manage tickets for clarity and actionability

What You’ll Need

Minimum Qualifications

• Language Skills: Native or professional-level fluency in Japanese (both written and spoken) to communicate effectively with Workiva clients in Japan, along with a strong command of English
• Technical Expertise: Experience with SaaS products and familiarity with cloud technologies, APIs, and databases
• Customer Service: Proven experience in an enterprise customer-facing role, with excellent interpersonal and communication skills
• At least 2-3 years of experience in a Technical Helpdesk/Support environment
• Ability to multitask and manage changing priorities across various communication channels (email, phones, ticketing system)
• Bachelor’s degree or equivalent work experience
• Self-motivated and results-oriented, able to coach others to demonstrate similar characteristics
• Anticipate obstacles, establish timelines, and define service level agreements
• Enjoy troubleshooting, asking critical questions, and probing for information to facilitate problem-solving
• Represent the team in cross-functional meetings or projects, contributing to a positive team culture

Preferred Qualifications

• Experience with support tools like Zendesk, Jira, or similar platforms
• Technical aptitude, proficiency in Google Drive, Microsoft Office Suite, OneCloud
• Basic or intermediate experience in database support or network security support preferred

Travel Requirements & Working Conditions

• Varying and overtime hours may be required during peak seasons
• Up to 10% travel for regular customer meetings and events
• Reliable internet access required for any period of time working remotely and not in a Workiva office

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

Our team is responsible for providing TikTok search users with first-class search experience by building a strong and robust infrastructure and platform to support product fast iteration and key feature development. In our team, you'll have the opportunity to take part in developing the key features on TikTok Search, understand how TikTok Search could be evolved to be a multi-billion-user product and first-handed experience how user request varies on this giant from time to time. We encourage a culture of self-driven, intellectual curiosity, openness and problem-solving.

Responsibilities

- Optimize the search quality in poi and service, provide TikTok's users the best search experience

- Combine your understanding of product objectives and take full advantage of modern machine learning, NLP and Multimodal techniques to improve the search result metrics

- Work with products and DAs, and other engineers to deliver features to drive the experience optimization of products.

Qualifications

Minimum Qualifications:

-Bachelor degree or above in the field of computer science or a related technical discipline

-Proficient coding skills and strong algorithm & data structure basis in C++/Python/Java

-Experience in one or more of the following areas: NLP, Ranking, Ads, Search engine, Recommender System, and Machine Learning

-Effective communication and teamwork skills.

Preferred Qualifications

- Passion for technology, good communication skills and team spirit

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.