Responsibilities
• Design and formulate a framework of processes and procedures for the day-to-day operations of the team, and conduct continuous improvement.
• Lead and be responsible for monitoring and managing production environments that deliver 24/7 services
• Provide systems engineering and operational support guidance for the infrastructure components including but not limited to virtualization and backups.
• Manage, own and be responsible for implementing required risk and governance or compliance controls
• Monitor and oversee the entire system team operation and ensure all day-to-day issues and activities are addressed according to the appropriate urgency/severity
• Provide guidance to the Maintenance Team as part of the tech ops team to manage and operate IT infrastructure and facilities
• Manage and maintain an up to date IT assets and patch information list, documented processes for operations, maintenance and systems requests
• Monitor the health and availability of the infrastructure, attend to faults, and troubleshoot hardware and software technical problems
• Perform routine preventive maintenance tasks, e.g. updating of relevant security devices, applying critical patches to operating systems and applications
• Coordinate and manage external vendors
• Provide security reviews of access to infrastructure
• Respond to security violations, vulnerabilities, and events from detection systems
• Engineer security controls to protect data and systems
• Provide security policy guidance
• Assess/evaluate prospective products/applications
• Interact with Clients, Engineers, and Managers
• Handle incident, service request and change request.
Requirements
• Degree/Diploma in Computer Science, Computer Engineering or equivalent, although consideration will be given to experience and certifications in lieu of degree.
• Minimum 10 years IT experience
• Able to handle demanding service response and recovery turnaround
• Preferably with Microsoft Certification and/or ITIL certification.
• Past working experience in Cloud environment is an advantage
• Good Knowledge of following products will be advantageous: Linux,Unix,Active Directory/DNS,Microsoft Azure Stack,Microsoft Windows 2016- 2022,Commvault Backup and Recovery,Symantec Endpoint Protection
Licence no: 12C6060