Responsibilities:

• Develop and enhance robot software for the Smart+ RMF platform, our cloud based solution that enables remote intervention, robot management and teleoperation for any robot in the world.
• Write the code that enables Smart+ to handle new robots brought into the ecosystem.
• Integrate our robots with the world, by implementing new workflows and interactions with different systems.
• Collaborate with senior stakeholders to understand business requirements and translate them into technical specifications.
• Participate in daily standups, sprint review/planning, code reviews, and testing on physical robots as part of our agile development process.
• Produce clean, testable, and maintainable code while adhering to best practices.
• Support technical deployments both remotely and on-premise and address any issues that arise.
• Contribute to our open-source strategy, including the development of OpenRMF and ROS2.
• Support technical partnerships within our ecosystem network, including those in robotics, security, and facility management.
• Assist in defining product direction and participate in the overall architecture design and documentation for the Smart+ platform.

Requirements:

• Degree in Computer Science, Engineering, or a related field.
• 2+ years of relevant industrial experience (robotics, fleet management, system integration).
• 1+ years of professional experience with ROS, building production-level robotics systems.
• Strong proficiency in C++ and Python, with a solid background in ROS.
• Strong knowledge of networking protocols such as REST, MQTT, Zenoh, WebRTC, TCP/IP, UDP, and CAN.
• Excellent communication skills to effectively collaborate with both technical and non-technical stakeholders.

Meeting with the IT manager to discuss system needs.

Designing and installing computer hardware configurations.

Assist to support Riglobe Products (POS, Digital Signage,CCTV)

Installing software and networking systems.

Training staff/customer on newly installed hardware and software systems.

Fixing hardware, software, and networking issues.

Responding to general IT requests.

Purpose of the role:

• Ensure customer satisfaction in service provisioning (transmission, routers, switches) and quality of service.
• Manage all monitoring aspects of network deployments.
• Coordinate all post-sales matters triggered by both internal and external customers.
• Drive continuous improvement in services offered.
• Supervise and oversee engineering operations and functionality.
• Conduct POC testing for network equipment.
• Develop strategies and manage risks for network operations.

Major Responsibilities:

• Plan, project manage, and implement network engineering projects.
• Install and configure DWDM, switches, routers, and firewalls within core and access networks.
• Proactively monitor core production network infrastructure and support systems to ensure continuous service delivery and optimal network performance.
• Propose operational improvements to management involving workflow optimization.
• Create and maintain detailed engineering documentation for proper operations.
• Ensure operational processes and procedures are ITSM compliant.
• Ensure smooth internal workflows and proper escalation procedures.
• Manage the lifecycle of existing network equipment, including capacity planning, network improvement, preventive maintenance, migration, and decommissioning.
• Follow change request processes to ensure high customer service uptime.
• Draft and prepare Incident and Outage Reports in a timely manner.
• Submit all reports, such as Monthly Reports, RFOs, and Incident Reports, promptly.
• Provide full support to NOC & engineers and ensure engineering meets all deliverables and SLA targets.
• Manage IP addresses (IPv4 & IPv6).
• Support Product & Sales workgroups on all new network planning.

Competency/ Technical Skills Required

• Bachelor’s Degree (Computer Science, Information Systems) or equivalent applicable experience required.
• Minimum 5 years working experience in related field
• Strong analytical; skills and has a flair for dealing with technical and operational problems.
• Good interpersonal skills and fluent in communication.
• Strong analytical and troubleshooting skills.
• Enthusiasm and drive to creatively evolve the network using unconventional methods.
• Possess experience in ISP environment will be an advantage.
• Demonstrated ability to work independently, as well as within teams required.
• Ability to work off working hour whenever necessary.
• Formal IT qualification Cisco Certified Network Associate (CCNA) is a must. Candidate with CCNP/CCDP is highly preferred

Responsibilities

· To carry out works as assigned and ensuring that the works are carried out to schedule and in accordance to relevant regulations.

· Coordinate and supervise site workers, identify operating problems and perform trouble shooting and emergency repair.

· Perform routine maintenance work on TBM equipment.

· Responsible for the installation of TBM parts including repair and replace damaged/worn out parts.

· Testing of TBM equipment to ensure smooth running.

· Assist the daily activities at work site to meet project progress and the main contractor’s program and requirements.

· Preparation and submission of site daily progress reports.

· To attend the project meetings.

· To perform testing and commissioning at work site.

· Assisting the Project Manager in the management of the site on a daily basis.

· Any other task as assigned by management.

Requirements

· Diploma or Degree in Mechanical Engineering or equivalent.

· Minimum 5-10 years of experience in the tunnelling industry.

· Relevant project experience in the field of tunnelling project in Singapore.

· Good interpersonal and communication skills.

· A team player with strong passion in project management, marketing.

· Self-motivated and able to leverage on team.

· Resourceful, meticulous, able to multi-task and handle pressure well.

· Responsible and positive working attitude.

We are seeking a skilled Network Security Engineer to join our team in Singapore. In this role, you will be responsible for providing maintenance support for security systems and tools, conducting security assessments, performing system upgrades, and collaborating with clients to ensure compliance with security standards and regulations.

Responsibilities:

• Provide maintenance support for security systems and tools, including firewalls and other security technologies, in accordance with maintenance contract requirements.
• Conduct security assessments and audits to identify vulnerabilities and provide recommendations for remediation.
• Perform system upgrades, patches, and backups to ensure security systems are up-to-date and running efficiently.
• Respond to security incidents, troubleshoot issues, and work closely with clients to resolve incidents in a timely manner.
• Implement security policies, procedures, and standards to ensure compliance with relevant laws and regulations.
• Collaborate with clients and stakeholders to integrate security requirements into new projects and systems.
• Provide internal training and support to the team to facilitate knowledge sharing.
• Participate in on-call standby rotation to provide 24/7 support for incidents.
• Attend regular operations review meetings to discuss operational issues and review tickets.

Requirements:

• Minimum of 3-5 years of experience in network security, preferably in a maintenance support role.
• Strong technical knowledge of networking and operating systems, with some experience in scripting languages and security tools.
• CCNA technical certification is preferred.
• In-depth understanding of network routing and switching technologies and protocols.
• Hands-on experience with firewall and VPN technologies, including Cisco ASA Firewall and VPN, Cisco ACS/ISE, Cisco ESA/SMA, Cisco WSA, Palo Alto firewalls, Checkpoint, Juniper, and Fortinet firewalls.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
• Availability to work extended hours and participate in on-call standby rotation.

Benefits:

• Competitive salary and benefits package.

• Opportunities for professional growth and development.

• Collaborative and dynamic work environment.

• Exposure to cutting-edge technologies and projects.

If you’re passionate about network security and possess the required skills and experience, we encourage you to apply to join our team at NTT Data Singapore.

Responsibilities

• Formulate strategies to build a lasting digital connection with customers and grow followers, brand interest and engagement through engaging content across different digital platforms.
• Plan and monitor the ongoing company presence on social media (Facebook, Instagram, Linked In, Youtube and other new platforms)
• Launch optimized online adverts through Facebook or Google etc. to increase company and brand awareness.
• Brainstorming new digital marketing platforms and ways to capture customer attention
• Compose online copywriting, proofreading and editing for various digital marketing content to ensure consistency in branding
• Design of online marketing collaterals such as graphic illustrations, photo and video production via Adobe Design Software or Canva.
• Acquire insight in online marketing trends and keep strategies up-to-date.
• Conduct market surveys, research trade information, and analyse competitor’s online strategies.
• Deliver monthly proposals, reports, presentations and share insights to develop optimization plans and provide action plans
• Any ad-hoc duties as assigned

Requirements

• Minimum 3 years of relevant working experience
• Creative thinker & self-starter
• Excellent understanding of digital marketing concepts and best practices
• Experience with B2B social media, Google Adwords and SEO
• Skills and experience in creative content writing
• Analytical mindset and critical thinking
• Excellent communication and interpersonal skills

This position is hired for Info-tech & its subsidiaries:

Job Summary:

As the Creative Designer for our business you will be responsible for developing and executing creative solutions to enhance the user experience and drive user engagement on our platform. You will work closely with cross-functional teams to ideate, develop, and execute creative solutions that meet the needs of our users and advertisers.

Key Responsibilities:

1. Develop and execute creative solutions to enhance the user experience and drive user engagement on our platform.
2. Work with cross-functional teams to ideate, develop, and execute creative solutions that meet the needs of our users and advertisers.
3. Collaborate with the sales team to develop custom advertising solutions that align with advertisers' goals and objectives.
4. Manage the creative development process from ideation to execution, ensuring deliverables are completed on time and within budget.
5. Stay up-to-date on industry trends, competitive landscape, and emerging creative technologies.

Qualifications:

1. Bachelor's degree in design, advertising, or a related field.
2. 2-3 years of experience in creative development, preferably in a B2B or online environment.
3. Strong understanding of creative technologies and platforms, including Adobe Creative Suite, HTML, CSS, and JavaScript.
4. Proven experience in managing a team of creative professionals.
5. Excellent project management skills and ability to work in a fast-paced, dynamic environment.
6. Excellent written and verbal communication skills.

Key Responsibilities:

1. Offline Marketing Strategy: Develop and implement comprehensive offline marketing strategies to support the company's goals and objectives.
2. Collateral Development: Conceptualize, design, and produce offline marketing collaterals such as brochures, flyers, posters, and promotional materials that effectively communicate our value proposition and key messages.
3. Event Management: Plan, coordinate, and execute offline events including trade shows, conferences, seminars, and workshops. Manage all aspects of event logistics, from venue selection and booth setup to attendee engagement and post-event follow-up.
4. Print Advertising: Identify opportunities for print advertising in relevant publications, negotiate advertising placements, and oversee the creation and production of print ads.
5. Direct Mail Campaigns: Develop targeted direct mail campaigns to reach potential customers and drive engagement. Manage the end-to-end process, including audience segmentation, content creation, printing, and distribution.
6. Partnership Marketing: Collaborate with partners and vendors to explore co-marketing opportunities such as joint events, co-branded collateral,and cross-promotions.
7. Budget Management: Manage the offline marketing budget effectively, ensuring maximum ROI and cost efficiency in all initiatives.
8. Measurement and Analysis: Track and analyze the performance of offline marketing campaigns and initiatives. Utilize data and insights to optimize strategies and improve outcomes.

Qualifications:

• Bachelor's degree in Marketing, Communications, or a related field.
• Proven experience in offline marketing, preferably within the technology or SaaS industry.
• Strong creative and design skills, with proficiency in graphic design tools such as Adobe Creative Suite.
• Excellent project management skills, with the ability to multitask and prioritize in a fast-paced environment.
• Exceptional written and verbal communication skills.
• Strategic thinker with a results-driven mindset.
• Detail-oriented with a keen eye for design and messaging.
• Ability to work both independently and collaboratively within a team.
• Knowledge of marketing analytics tools and techniques is a plus.

Roles & Responsibilities

5.5 Day Work Week

Friendly Working Environment

Job Responsibitites :

Manage site activities and report to office on daily progress. Control site activities to maintain required time lines to complete project. Reporting and control of final reports to clients. Laise with clients and company staff to ensure job requirements are met. Attend site meetings as required. Maintain site machinery and control fleet of automobile repairs.

Job Requirements :

. Diploma in Automobile Engineering / experience and knowledge of mechanical repairs

. Working experience as Field Engineer will be required

. Good interpersonal and communication skills

. Excellent command of English Language

.

Junior Research and Development Electrical Engineer (3-years renewable contract)

Remuneration: Basic with AWS & VB

Work location: Buona Vista

Working hours: Monday to Friday, 845am to 530pm

Key Responsibilities:

• Utilise 3D CAD design tools and perform high precision 3D printing (FDM & DLP)
• Utilise basic microcontrollers boards such as Arduino, ESP32 or STM32 to build simple circuit boards for sensor control and data acquisition
• Testing and assembly of electronics and mechanical parts and debugging of software using basic tools like python or C++
• Familiar with maintenance of laboratory inventory and laboratory administrative tasks (Procurement, equipment preventive maintenance/repairs and safety matters)
• Administrative works, such as ordering and payment with SAP system.

Key Requirements

• Minimum Nitec holders in Bioengineering, Biophysics, physics, mechatronics, electrical engineering, mechanical engineering, computer engineering, or any related fields.
• Basic knowledge in 3D CAD design software, like Solidworks and Fusion360.
• Basic knowledge with microcontroller boards like Arduino, Esp32, STM32.
• Basic knowledge in handling simple electronics and basic hands-on soldering skills
• Prior experience in handling administrative tasks like raising Purchase Orders, payment requests, arranging preventive maintenance of equipment and liaising with vendors will be added advantage

*Able to start work within short notice will be highly advantageous.*

Daniel Wilson | Reg No.: R24125247

Recruit Now Singapore Pte Ltd | EA Licence No.: 21C0845

We are looking for candidate who loves challenges and working in a fast-paced environment utilizing their technical expertise confidently and a passion for troubleshooting and analysis. You will be part of the technical support team that provides the technical support to our customers. You should be a resourceful team player who is self-motivated, responsible and able to work well under pressure. You should have the potential or ability to lead a group of technical support engineers handling technical problems.

Your job scope involves providing end customers and partners with in-depth technical assistance in the use of ANTlabs products and solutions, cooperate with the sales and professional services teams to ensure ongoing customer success and satisfaction, and participate in the creation and maintenance of support documentations.

To join our team, you should:

• Have at least 3 years’ experience working with Linux OS (Centos)
• Be comfortable in handling critical customers solution projects

RESPONSIBILITIES

• Project Support.

- Responsible as Principal Engineer for assigned solution projects

- Understanding of scope environment of existing project support & manage customers

- Troubleshoot and recover customer services within SLA (onsite/remote)

- RequireD traveling to customer sites when needed

- Provide necessary technical training for new staff, L1 or customer (when needed)

- Take over upcoming new projects from Solution Team, understand technical solutions and provide support

• Product Support.

- Perform technical escalation point for Service Desk (L1)

- Able to perform troubleshooting and identify the abnormality (Cloud platform and gateway products)

- Troubleshoot and recover customer services within SLA

- Analyse customer report issues, timely escalate issues to Technology Team and work for solution(s)

• Prepare and accurately execute (remote/onsite) MOP (Method of Procedure) and verify services
• Timely share available new updates for relevant solutions to customers and schedule patch update
• Maintain solution projects detailed database and update accordingly
• Maintain OPS, NMS and perform basic operations
• Perform weekly rotational on-call standby duties

SKILLSETS

• Working knowledge and understanding of basic protocols (TCP/IP, DNS, HTTP, DHCP, RADIUS, SMTP, SNMP)
• Good hands-on working experience in -

- Database (MySQL, MariaDB)

- Clustering/HA (Pacemaker, Heartbeat, DRBD)

- Web services - Apache/Nginx

• Troubleshooting skills to analyse and isolate technical issues
• Technical explanation and incident management skills
• Experience in technical support operation for external customers solution projects and ensure customer service within SLA
• Experience in server-grade hardware maintenance
• Experience in deploying and maintaining Cloud-based solutions (preferred experience in AWS)
• Experience in virtualization platform (KVM, VMware, Kubernetes, Docker)
• Experience in automation (Ansible)
• Experience in bash scripting
• Some knowledge of PHP and Perl scripting
• Some knowledge of using Wireshark would be beneficial
• Good understanding on basic networking, Wireless technology and authentication (EAPSIM, EAP-PEAP,802.1x)
• Experience in ELK, Speedtest application

RESPONSIBILITIES

• Provide technical deployments in all running projects & new projects as a team member of Service Delivery Division
• Understand how to gather more technical requirements/information and recommend a solution
• Must be able to do Linux system installation, end-to-end/pilot testing at staging/production environments, ANTlabs solution verification and fault escalation
• Perform troubleshooting and patch fixes at a hardware and software level
• Able to diagnose, isolate, troubleshoot, and fix technical issues under pressure
• Show responsibility on all assigned tasks even need to work after office hours (at situations) in achieving tasks or timely project completion
• Demonstrated ability to execute and perform timely follow-up to ensure customer satisfaction & instil quality in every aspect of job function
• Any other matters as instructed by Supervisor (or) Project Managers when required due to job nature
• Overseas travel may be required for onsite implementation (duration - depends on project/customer/onsite requirement).

TECHNICAL SKILLS/EXPERIENCE

• Experience in installing, managing, and troubleshooting Linux Operating systems such as RHEL, CentOS or Ubuntu
• Experience and knowledge of open source applications/tools such as HA clustering, HA Proxy, BIND DNS, Apache, Nginx, LDAP, SMTP, NTP, NFS, SNMP, PRTG, etc.
• Experience and knowledge of Virtualization technologies (KVM, Microsoft Hyper-V and VMware)
• Experience and knowledge of Cloud Services like AWS, GCP, Azure, etc.
• Database knowledge such as MySQL, MariaDB, PostgreSQL, etc.
• Basic understanding of cloud / enterprise networking and security best practices
• Knowledge of OS/Application security hardening
• Experience in Linux shell/Bash script
• Experience and knowledge of networking such as switching, routing, firewall, VLAN, TCP/IP
• Knowledge of containerization and related tools (Docker, docker swarm, Kubernetes) will be preferred
• Having Dell Power Edge installation and troubleshooting experience will be advantageous

REQUIREMENTS

• Minimum 3-5 years of technical work experience in IT/Telecom industry with following technical skills/experience
• Bachelor’s Degree in: Engineering (Computer / Telecommunications), Computer Science / Information Technology or its equivalent
• Fast learner with a positive attitude and ability to handle multiple concurrent projects independently without much supervision
• Able to perform duties inside a data centre environment, as well as outside of office hours and/or night activities as required by the projects
• Proven experience in creating and maintaining project documentation, including but not limited to High-Level Design (HLD) and Low-Level Design (LLD) documents, deployment reports, technical specifications, and user manuals

UnaBiz is the leading IOT company in Singapore. HQ in Singapore, with office in Taiwan, Japan, France, Spain and providing IOT solution globally.

Join the company that supplies solutions to established local / MNC like SIA, CBRE, JLL, Shiseido, TotalEnergies, Certis, Engie, and many more!

Responsibilities:

- Project Management of IOT/sensor deployments

- On site visits & surveys before project confirmation

- Coordinate and manages technicians and vendors

- Coordinates procurement with purchasing dept

- Experience in green building (e.g. energy monitoring) deployments

- Keep track of project progress & updates stakeholders

- Propose/validate solutions

Requirements:

- Technical/engineering background and/or experience in Facilities Management / Green Building / Sustainability / Eletronics

- Min 2 years of relevant experience

- Multitasks well

- Proficient in MS Excel, MS Word

- Strong interest in new exciting world of IOT

Benefits

1. Rewarding career at the leading IOT company in Singapore

2. Excellent compensation commensurate with experience and skill

3. Activities to build company culture of camaderie

4. Free transportation to/fro office and home

5. Free lunch in office

6. 5 working days per week

Customer Service Oversight:

Supervise and mentor customer service teams to ensure prompt, courteous, and effective resolution of customer inquiries and complaints.

Develop and implement customer service policies and procedures to enhance customer satisfaction and loyalty.

Performance Metrics:

Establish and monitor key performance indicators (KPIs) for customer service activities.

Analyze customer feedback and service data to identify trends, areas for improvement, and training needs.

Customer Relationship Management (CRM):

Manage the CRM system to track customer interactions, sales, and support activities.

Ensure accurate and up-to-date customer information and generate reports for strategic decision-making.

Communication:

Act as a liaison between customers and other departments to resolve issues and improve overall service.

Develop and distribute regular customer service reports to senior management.

Logistics Systems Management:

Logistics Operations:

Oversee the end-to-end logistics operations, including warehousing, inventory management, transportation, and distribution.

Ensure efficient and cost-effective logistics processes that meet customer demands and delivery schedules.

System Implementation and Management:

Implement and maintain logistics management systems (LMS) and other relevant technology solutions.

Integrate logistics systems with other business systems (e.g., ERP, CRM) to improve data accuracy and operational efficiency.

Supply Chain Coordination:

Collaborate with suppliers, carriers, and third-party logistics providers to optimize the supply chain.

Negotiate contracts and agreements to secure the best terms and conditions for the company.

Continuous Improvement:

Identify opportunities for process improvements and implement best practices in logistics and supply chain management.

Conduct regular audits and assessments of logistics operations to ensure compliance with industry standards and regulations.

Reporting and Analysis:

Prepare and present regular reports on logistics performance, including metrics on cost, efficiency, and delivery times.

• Plan, conceptualize, and create mechanical designs for new products
• Develop testing processes, and perform testing and validation of new designs
• Generate working prototypes for beta testing and customer demonstration
• Perform engineering calculations to support design work
• Create and review technical drawings, plans, and specifications using computer software
• Collaborate with multi-disciplinary engineering teams, and work with vendors and contractors
• Perform detailed documentation to track project development and design process
• Ensure project timeline is met and project stays within budget

Job Responsibilities:

• Assist Project Manager in all on-site technical/ engineering matters and authority submissions.
• Prepare submission of shop drawing / Materials / MOS/ Monthly Progress Claims and PM Reports.
• Assist in Coordination and execution relating to the construction project.
• Planning of micro scheduling with other trades/disciplines against Master program
• To update structural/architectural/M&E progress with scheduling tools.
• Assistants in monitoring projects are carried out in accordance with the company’s operating procedures, quality standards & contractual specifications.
• Ensuring supervisors & foremen meet clients’ regulatory work requirements.
• To check and ensure compliance with TOP checklist
• Responsible for all inspection activities being carried out.
• Other ad hoc projects assigned

Requirements:

• Degree in Civil or Structural Engineering recognized by PE Board/ BCA
• 1-2 years relevant experience (open to entry level)
• Proficient in MS Office, AutoCAD, and BIM
• A team player and with a positive working attitude

Responsibilities:

• Install, test, commission, and conduct preventive and corrective maintenance (PM & CM) on healthcare equipment/systems.

• Address and resolve recurring issues promptly to ensure consistent customer satisfaction.

• Plan and schedule PM or CM tasks efficiently.

• Provide post-sales support as needed.

• Coordinate with manufacturers, vendors, contractors, and clients for project management.

• Assist the project team in executing projects smoothly.

• Respond promptly to service calls.

• Collaborate with team members to gather feedback and identify prospects.

• Undertake any additional tasks as assigned.

Requirements:

• NITEC/Diploma in Electrical/Electronic/Biomedical Engineering or equivalent.

• Proficient in using software-assisted technical service diagnostic and testing equipment.

• Minimum of 2-3 years' relevant experience preferred; fresh graduates with a keen learning attitude are encouraged to apply.

• Strong interpersonal skills and customer service orientation.

• Good command of English and familiarity with Microsoft Office and IT tools.

• Self-motivated, diligent, and reliable.

• Possession of a valid driving license is advantageous.

• Able to work independently as well as part of a team.

• Fluent in both spoken and written English.

· Directs and/or coordinates electronic engineering and/or technical personnel in fabrication and design of testing and test control apparatus and equipment, or software and systems testing.
· Directs and coordinates electronic engineering activities concerned with development, procurement, installation, calibration and maintenanceof instruments, equipment and control devices required to test, telemeter and record test data.
· Determines conditions under which tests are to be conducted and sequences and phases of test operations.
· Conduct and support Validation activities on Test System/Equipment and/or process setup.
· Interfaces and confers with scientific, engineering and technical personnel to resolve testing problems such as product or system malfunctions, incomplete test data, data interpretation or coding issues.
· Analyzes and interprets test data and prepares technical reports for use by electronic or software engineering, and management personnel.
· Develops or uses computer software and hardware to conduct tests on electronic products and systems or software.
· Trains and instructs floor support, test technicians and test operators on test hardware and/or software, as well as proper problem solving techniques.
· Resolves test yield problems by performing analysis of root causes, developing and coordinating corrective action measures and monitoring improvements.
· Coordinate equipment/tester maintenance and repair support as required.
· Contribute to the workplace safety and health improvement for the employees, as well as environmental protection, by adhering to the company’s Environmental, Health and Safety policies and procedures, and helping to achieve EHS objectives and targets through participation of EHS programs.
· Participate and adhere to Corporate Social and Environmental Responsibility (CSER) policy, programs and procedures.

Requirement

· Technical knowledge of PCBA and / or System box build
· Able to read and understand 2D drawings, schematics for components
· PC Literate: Word, Excel, Power Point, AutoCAD etc.
· CAD system basics
· Good technical and commercial communication skills. Excellent verbal and written communication skills.
· Ability to work in a customer oriented environment and work well with all internal functional areas, customers and suppliers.
Good team player

Key Responsibilities:

• Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
• Ensures that any software that is part of the solution is installed and configured according to client requirements.
• Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
• Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
• Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
• Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.
• Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
• Ensures the efficient and comprehensive resolution of incidents and requests.
• Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
• Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
• Provides second line remote and onsite technical support to clients.
• Provides second line field engineering services to clients.
• Reports and escalates issues to 3rd party vendors if necessary.
• Follows the required handover procedures for shift changes to ensure service continuity.

Knowledge and Attributes:

• Good communicate skills, both verbal and written.
• Ability to plan activities and projects well in advance and take into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTApp etc.
• Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.
• Collaboration certifications such as - Valid CCNP Collaboration Certification required; Microsoft Voice certification (MS700 & MS720) advantageous; Valid Webex Calling & Webex Contact Centre certification.

Required Experience:

• Moderate level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony.
• Moderate level experience in technical support to clients.
• Moderate level experience in diagnosis and troubleshooting.
• Moderate level experience providing remote support in Collaboration technologies.
• Moderate level experience in relevant technology (Cisco and its product stack, SBC's such as AudioCodes and Oracle, CUBE's, Webex calling etc.).
• Basic understanding of Network routing and switching.

•  Maintains and support quality engineering programs, standards and improvements within the organization.
•  Development, implementation and maintaining of inspection plan and inspection tools to ensure process changes for completeness, accuracy and compliance to customer/internal quality management system requirements
•  Devises sampling procedures and designs and develops forms and instructions for recording, evaluating and reporting quality and reliability data.
•  Develops and implements methods and procedures for disposition of discrepant material and devises methods to assess cost and responsibility.
•  Directs inspection team to engage in measuring, inspecting and/or testing products or parts and tabulating data concerning materials, product or process quality and reliability.
•  Executes the inspection / testing of new equipment capability
• Supervises inspection team on the inspection plan
•  Generates monthly metrics reports.
•  Supports Product Engineering and Program Management with customer interfaces as necessary on quality related issues.
•  Contributes to the workplace safety and health improvement for the employees, as well as environmental protection, by adhering to the company’s Environmental, Health and Safety policies and procedures, and helping to achieve EHS objectives and targets through participation of EHS programs
•  Participate and adhere to Corporate Social and Environmental Responsibility (CSER) policy, programs and procedures

Requirement

• Diploma / Degree in Mechanical Engineering / Electromechanical Engineering / Electronics Engineering/Manufacturing Process Technology or related discipline, preferably with at least 3-5 years’ relevant experience in manufacturing environment.
• Familiarity with inspection equipment, statistical tools, Geometric Dimension and Tolerance knowledge will be an advantage
• Fresh graduates will be considered for this position

Responsibilities:

- Design and implement integration solutions for various physical security systems, including access control, video surveillance, intrusion detection, video analytics and alarm systems

- Ability to understand and address customer requirements and translate them into technical solutions

- Collaborate with product teams to address specific customer needs and feedback

- Design and propose security technology solutions tailored to different verticals

- Collaborate with cross-functional teams to gather requirements and define project scope

- Conduct site surveys and assessments to determine integration needs and best practices

- Conduct POC, demo, testing and setup of security system and video analytics

- Manage and execute projects with strong project management skills

- Develop documentation, including system specifications, integration plans, and user manuals

- Stay updated on industry trends, technologies, and best practices related to physical security

Requirements:

- Bachelor’s degree in Computer Science, Engineering, or a related subject

- Programming skills in Python, C++ and/or Javascript

- Fullstack experience is strongly preferred

- Strong understanding of networking, database management, and software integration

- Familiarity with industry standards and protocols (e.g., ONVIF, BACnet, etc.)

Nice to have:

- Professional experience working with VMS systems and integrating 3rd party solutions

- B2B (Business-to-Business) experience in physical security

- Technical security system certifications (I.e., Gallagher, Genetec, BICSI, Milestone) and/or related IT (i.e., CCNA) certifications preferred

- Possess market knowledge in physical security industry for verticals ie. transportation, commercial building, hospitality, etc.

1. Support engineering team with following key responsibilities

- Perform functional test of thermal racks and thermal control systems. - Perform functional test of semiconductor test socket assembly and probe pins.

- Maintain test data log and report to product engineer in charge.

- Ensure proper operation and compatibility of final products.

- Support troubleshooting during testing.

- Support field application and repair of returned products.

2. Involved in product design, manufacturing, and servicing.

3. Involved in product assembly and quality control.

4. File and maintain technical documents such as test report and user manual.

5. Complete any other tasks assigned by Engineering Manager and General Manager.

Job Description

•Assist the PM in taking over project awarded via kick-off meetings,

•Organize resources and work out the allocation of tasks to work teams and sub-contractors,

•Assist the PM with on and off site meetings pertaining to technical issues,

•Ensuring that project management tools are updated daily and documentation properly done,

•Inspect all installations and carry out inspections with Clients and Consultant's representatives,

•Conduct Testing and Commissioning (T&C) and preparing T&C reports,

•Design corrective actions to mitigate scope ad schedule creeps, and

•Assist the PM in demobilizing and handling over of projects to customer.

•Other duties as assigned.

Requirements

•Preferably with Degree in M&E Coordination / Building Services Engineering / Mechanical / Electrical;

• Candidates without the necessary academic qualification will also be considered based on project references;

•Preferably with 5 years' experience in the construction of M&E or ACMV projects.;

• Required skill(s): MS Office, MS Project, Autocad.;

Interested candidates are invited to apply online with a comprehensive resume, via the APPLY NOW button below or send the resume to [email protected]

Job Summary –

• Have computer foundation, have a certain understanding of computer operating system, and commonly used software and hardware.
• College degree or above
• Knowledge in customer support

Years of experience needed – 0-2 years.

Technical Skills:

• Provide professional remote technical support services for client users
• Remotely guide users to deal with system and software problems, including system installation, debugging, use, and related software
• Troubleshoot and diagnose hardware failures, inquire about scheduled spare parts, and coordinate follow-up maintenance.
• Special cases are upgraded in time, and cooperate with other teams to solve user problems.
• Clearly and completely record case information in the system according to the process.
• Find out the user's usage needs, and recommend upgrading products and configurations to improve the user's experience.

Interested candidates, please send over your resume to [email protected]

Key Responsibilities:

• Liaise with Solutions team to understand systems design
• Perform installation, configuration and maintenance of network devices and AD server / management server on-site
• Assist Project Managers and Engineers to prepare systems related diagram for the project implementation
• Ensure systems design conforms to contract and technical requirements
• Engage with back line support and/or with vendor’s support to diagnose and rectify technical problems to effectively resolve project implementation issues
• Attend to preventive and corrective maintenance to backend system

Competence (Knowledge, Skills and Abilities):

• Skills in relating to and servicing the customers with a win-win mind set
• Skills in troubleshooting technical problems related to servers, routers, switches, and IoT devices.
• Good knowledge of the security and surveillance solutions landscape and industry trends
• Knowledge on Microsoft Clustering, Active Directory, Agent VI, Milestone, VMware and IT Security is required
• Knowledge of CentOS, Ubuntu, VMware (ESXi), Firewall, Networking, and Windows Server OS
• Proficient in Active Directory, Certificate Services, Virtualization technology, and cyber security is required
• Skills in planning and scheduling
• Professional Certificate in MCSE and CISSP would be an advantage

Requirements:

• Minimum Degree in Computer Engineering or related discipline
• At least 3 years’ experience in a similar capacity
• Experience in installation on Server / Client configuration, Network Storage and IT Network