Role Purpose

This role will accelerate the positive impact of the Procurement department in line with company strategic objectives. This includes driving operational excellence in process, policy, compliance, spend visibility, analytics and reporting. The role also manages the complete Procure-to-Pay process and operations, including oversight of the Procurement team delivery in our nominated shared services centre.

Role Accountabilities

Operation Excellence

• Contribute to the setting, driving and implementation of global procurement standards and best practices.

• Align and drive performance of Procurement function.

• Manage and deliver procurement specific projects, such as relating to Sustainable Procurement.

• Assist with the overall development and delivery of a procurement strategy.

• Deliver analytics to support the needs of category management. More broadly, ensure the Procurement department has the strongest analytics capability at its disposal.

• Manage shared services centre team performance by setting specific KPIs, facilitating regular communication, supporting improvement activities, and leveraging performance analytics to improve productivity and engagement.

Business Partnering / Stakeholder Management

• Develop and maintain effective stakeholder relationships and be a credible business partner.

• Work with the business to understand spend, risk profile, requirements and process.

• Strengthen the credibility of the procurement team to be able to influence procurement decisions and outcomes.

• Manage key stakeholders for collaboration and implementation of key initiatives.

Compliance

• Assist with the development of practical processes and policies.

• Subject matter expert of compliance procedures and procurement systems.

• Represent Procurement in various internal and external audits and implement improvements if any.

Procure-to-Pay (P2P) Process

• Lead efforts to improve the end-to-end P2P process, from requisitioning to payment.

• Collaborate with stakeholders to identify bottlenecks, eliminate redundancies, and enhance workflow efficiency.

• Implement automation and digital tools to expedite procurement transactions.

People Management

• Lead employees to meet the organisation's expectations for productivity, quality, and goal accomplishment.

• Provide oversight and direction to the employees in the team in accordance with the organisation's policies and procedures.

• Coach, mentor and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.

• Consciously create an engaging workplace culture that emphasizes the identified mission, vision, guiding principles, and values of the organisation.

• Lead employees using a performance management and development process including goal setting, feedback, and performance development planning.

• Empower employees to take responsibility for their jobs and goals. Delegate responsibility, drive accountability and provide regular feedback for continuous improvement.

• Manage and maintain effective employee work schedules including assignments, job rotation, training, vacations and paid time off, cover for absenteeism, and overtime scheduling.

• Maintain two-way transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal communication.

• Deliver key people related activities in conjunction with the People Division that will lead to the enhanced engagement and retention of team members.

Safety

• Take responsibility for the safety of myself and those around me by displaying safety leadership principles (i.e. Safety I’s & Accountability ladder).

• Challenging and stopping unsafe acts and behaviours or unsafe conditions.

• Comply with the Global Safety Standards, Polices and Operating Procedures.

Key Qualifications & Skills

Qualifications

• CIPS Qualification desirable

• Master's degree within relevant field (MBA, MSc, MEng)

Technical Skills

• 5-7 years of Procurement experience

• Experience within supply chain management and shipping

• Experience with procurement software and analytics tools

• Solid understanding of P2P processes and best practices

Professional Skills

• Highly developed interpersonal skills

• Ability to change the status quo

• Change management

• Excellent problem-solving skills

• Highly developed and effective communication skills

• Ability to work with virtual teams

By submitting your CV, you are deemed to have agreed and consent to the collection, use and/or disclosure of your personal data to the Company for the purposes of recruitment and employment only in accordance with the Company's Recruitment Data Privacy Policy on our website.

Swire Shipping is committed to ensuring equal equitable access and participation for persons who experience disability. SSL is committed to treating persons with disability in a way that allows them to maintain their dignity and independence. Reasonable adjustments can be made upon request based on understanding of those accommodations.

Across Swire Shipping, we seek to create a supportive and inclusive environment that embraces individuality and recognise the benefits that these differences make. We do this by ensuring that all individuals are treated with respect and understanding and actively promote Equal Employment Opportunity (EEO) and do not tolerate discrimination, harassment, bullying, retaliation or intimidation of any kind. We are committed to driving the strategy, policies and accountability to build and sustain a diverse global workforce, through equitable processes and systems where everyone can contribute their very best.

Ensuring that all security staff are trained on policies and procedures including conflict resolution techniques

· Maintaining good relationships with local law enforcement agencies to ensure they can be called upon in case of an emergency

· Interviewing potential employees to determine whether they have the right qualifications and experience for the job

· Ensuring that nightclub security personnel are trained in conflict resolution methods and laws regarding the use of force

· Overseeing the financial operations of the nightclub to ensure compliance with industry standards

· Determining the number of employees needed to run the business efficiently and effectively

· Coordinating the entertainment schedule with the DJ and other staff members, such as security guards or event coordinators

· Overseeing the hiring process for new employees to ensure that they meet all requirements

· Discussing any concerns patrons might have with security staff and resolving issues if possible

Job Descriptions

1.Participate in all assigned on the stage singing, dancing and performances of the company

2.Attend all rehearsals and work with the band members and all the singer

3.Work with the stage manager to fine all tume performances

4.Keep and update all weekly selection of the least 20 songs for routine performances

5.Menorize lyrics and routines of song selection for optimal performances standards

6.Recruit and interview all new performing artiste

7.Interpret all music or dance and perform production

8.Guide and advise artiste to improve on the stage

9.Discipline problematic artiste

Requirements

1.Must have 3 to 5 years working experience as Performing Artiste Manager related as manager

2.Able to work and communciate well with all the singer

3.Must has experience as Performer and singing and dancing

4.Can knowledge all Mandarin Songs and jpop and kpop is advantageous

5.Must have strong stage Performing experience

KidSTART Singapore Ltd. (KSL) is a non-profit organization, incorporated as a Company Limited by Guarantee under the Ministry of Social and Family Development (MSF) in Sep 2020 to support low-income families with children 0-6 years old in child development, especially through the KidSTART programme.

Description of Division/Branch

The Partnership team oversees the engagement with corporate partners and volunteers. This involves planning and reviewing of donations, volunteer management and partnership plans.

The role will be responsible for supporting the Partnerships team looking into donations, sustaining of partnerships, related initiatives and engagements, overseeing corporate volunteers and administrative matters.

Responsibilities

Partnership efforts

• Be the main lead in at least three Partner related accounts
• Support in the development of co-branded programmes and initiatives while ensuring overall organisational goals are met
• Collaborate with internal stakeholders to identify and address needs of the beneficiaries through the programmes and initiatives
• Oversee contracts and agreements with the Partner and ensure that deliverables are met
• Oversee and ensure smooth running of all initiatives (eg: Distributions) and events (eg: Launch events, workshop) related to the Partner Account.
• Support Reporting Officers in managing targets, inventory and budget of the respective accounts
• Oversee at least three partners independently while reporting back to Reporting Officer with regular updates
• Ensure timely submission of reports and managing of calendar of events of Partners

Cross departmental work assignments

• Manage up to 3 cross departmental work assignments at one time. (eg: Desk head liaison for the team on KidSTART Agencies deliverables, Needs Assessments Framework)
• Manage other duties and ad-hoc projects assigned in relation to Engagement work
• Ensure regular updates to Reporting Officer on project status.

Qualifications/Competencies

• A Degree with at least 3 to 4 years of relevant work experience in social service or non-profit sector
• A keen interest in partnerships & stakeholder management
• Meticulous and good with numbers so as to track, monitor and report utilization of funding and budgets from Partners
• Good IT and Microsoft skills (E.g. SalesForce, Microsoft Excel and etc)
• Good written & verbal communication and interpersonal skills
• Positive, creative and can-do attitude

The Technical Project Manager is responsible for the overall success of their projects. Projects can range from several small to medium projects or on one very large project. The Technical Project Manager leads and manages a team of project managers, and assistant project managers to deliver exceptional results for our clients. The position proactively develops new business opportunities and relationships with current and potential customers.

ESSENTIAL FUNCTIONS:

• Establish and maintain a complete delivery schedule from preconstruction to the final handover in alignment with the overall construction project.
• Establish budgets, progress billing, change order management, and progress billing with vendors and clients and prepare cost reporting.
• Establishing and conducting weekly meetings with the client and DWC leadership to review budgets, schedules and overall project status.
• Respond to customer inquires and requests in a timely manner.
• Publish high level reports and detailed meeting minutes to the entire team.
• Provide mentoring and training to all direct reports, project managers, project engineers and other support staff.
• Negotiate and supervise the preparation of all change orders on the project, maintaining a running log for long lead items.
• Maintain a current log and repository for construction documentation such as: drawings, submittals, customer standards documentation, and engineering specifications.
• Other duties and projects as assigned and needed.

DESIRED EDUCATION AND EXPERIENCE:

• Minimum 10 years’ experience in project management, preferably in electrical construction. And or a bachelor’s degree in Construction Management, Civil Engineering, or Structural Engineering.
• PE license a plus
• OSHA 30 and CPR training preferred
• Data Center experience a plus

SKILLS AND ABILITIES:

• Proven experience mentoring and managing others.
• Business development/heavy client interaction a plus.
• Extensive knowledge of safety protocols and procedures.
• Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.); Accubid preferred.
• Ability to prioritize and manage multiple tasks, changing priorities as necessary.
• Ability to work under time pressure and adapt to changing requirements with a positive attitude.
• Effective oral and written communication skills as required for the position.
• Ability to be self-motivated, proactive and an effective team player.
• Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others.

Do you love to enable positive business impact through data analysis and continuous improvements?

Play a meaningful role in improving the current norm as a finance business partner to support and unlock business opportunities!

No relocation assistance is offered for this position.

Core Responsibilities

• Controlling and reporting activities for Monthly and Yearly closings, Trade Investments and Marketing Spends
• Collaborate with Finance Business partners and other collaborators across functions
• Prepare and provide data, analysis, insights and advice vital to support Finance Business Partners in planning and decision-making process.
• Preparing reports, presentations and analysis for relevant senior collaborators
• Engage and partner with the Service Delivery and Centres of Excellence teams of Business Service Operations team

Play your part in our team succeeding!

Be part of Business Service Operations (BSO), which is a shared service center that delivers Employee and Finance services to The LEGO Group from five locations; Monterrey, Prague, Singapore, China and Vietnam. The purpose of the BSO is to create an effective and efficient platform for growth to support the growth strategy of The LEGO Group and our ambitions to reach twice as many children over the next 5-7 years. Joining this team means joining top professional environment where the focus is on quality, learning and collaboration.

Play a key role in the evolution of the BSO organisation and will be pivotal in the BSO Roadmap initiative, where we aim to develop controlling, planning and business partnering capabilities within the BSO to further elevate the finance services we provide to the LEGO Group.

Do you have what it takes:

• BA degree or equivalent experience in Accounting, Finance or related
• 5 years of financial controlling and/or finance business partnering experience
• Challenge status quo: Constructively question how things are done regarding current processes, team meetings, team and work environments, etc. Being not satisfied with “business as usual” but seek to improve processes and ways of working
• Finance data analysis: Understand accounting and financial concepts and you are robust in financial analysis, using data from several sources to support decision making
• Presentation skills: Prepare and present complex information to own team and internal/external collaborators
• Problem/issue identification & management: Identify problems/issues and generate recommended solutions and put preventative measures in place for future. You can also resolve day-to-day problems/issues independently
• Customer service culture: Being customer-focused, and bring the collaborators’ viewpoints into service delivery, problem solving and operational improvements
• Strong Excel skills, SAP, PowerBI preferred
• Tight-knit collaboration skills, comfortable with navigating change and ambiguity
• Ability to lead up, laterally and downwards
• Ability to interact with collaborators in Shanghai in their local language

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. For all candidates, if you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.

Apply online ont he LEGO Careers Portal today at: https://www.lego.com/en-sg/careers/job/finance-manager-bso-partnering-e2d97976e0841005eb2c52d715f70000

Responsibilities

· Lead, plan and drive large scale project that focus on CCTV installation and video analytics islandwide

· Coordinate internal resources and external parties/vendors for flawless execution of assigned

projects

· Ensure assigned projects are delivered on-time, within scope and within budget

· Upfront planning to ensure resource availability and allocation

· Develop detailed project plan to monitor, implement and track progress

· Manage changes to the project scope, project schedule, and project costs using appropriate

verification techniques

· Perform risk management to minimize potential risks. Report and escalate to management when

needed

· Manage relationship with customers and relevant stakeholders

· Develop spreadsheets and PowerPoint to document needs and update

· Perform other related duties as assigned

Requirements

· Degree in Computer Science or related field

· Project Management Professional (PMP) certification is a plus

· Knowledge of Singapore Government procurement and governance processes will be an added

· advantage

· Proven experiences (at least 5 years) in handling large scale projects in ICIT environment and preferably in CCTV/ Video analytics related project

· Deep understanding in Agile development for software products

· Experience with project management software tools

· Excellent working attitude, problem-solving, critical thinking, presentation, and negotiation skills

· Excellent client-facing and internal/external communication skills

· Solid organization skills including attention to detail and multi-tasking skills

· Proficient in planning, managing, delegating, and coaching

· Self-driven; results- and customer-oriented

· Working location is in Jurong East

· Singaporeans only

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Responsibilities

· Works on deals assigned by the business development team and supports the pursue and bids process

· Scopes the technical solution required to address customer requirements, assesses customers’ met and unmet needs, and recommends solutions that optimize value for both the customer and the organisation

· Secures input from all necessary solution stakeholders within the customer. Adapts solutions, as necessary, to ensure appropriate support

· Coordinates closely with internal sales, sales support (including with regional & global product team), and service resources to align solution design with customers’ business requirements

· Secures from customer technical staff commitments needed to ensure a deal’s “technical close.”

· Support RFI/RFP’s by creating written Business Requirements into technical proposals that conforms to product solution delivery standards, that encompass regulatory, business, user, functional and non-functional requirements as appropriate

· Accurately defines dependencies, constraints, assumptions and risks

Requirements

· Degree in Engineering

· At least 5 years of Technical Solutions experience and Bids experience

· Working experience with Non-Defence government agencies and Enterprises

· Strong analytical, problem-solving, and conceptual skills

· Good stakeholder management and influencing skills covering colleagues, partners / vendors and project sponsors

· Working location is in Jurong East

· Singaporeans Only

Please submit resumes to [email protected]

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

About the job

Our Team:

We are Sanofi. We are an innovative global healthcare company, driven by one purpose: we chase the miracles of science to improve people’s lives.

Our teams across the world strive to transform the practice of medicine, turning the impossible into the possible for patients. We’re transforming strategy, culture, and process through one Sanofi Manufacturing & Supply Ambition that will connect our science to the communities we serve. This department is part of the Global Engineering, and he is supporting transversally cluster of M&S sites. The main mission is to:

• Represents regional M&S site needs in front of our global facility management suppliers.
• Directly oversight all soft & hard services of our regional M&S sites

Main responsibilities:

The Mission:

Sanofi Manufacturing & Supply has around 6 manufacturing sites in ASIA, Head of Regional Facility Management will be responsible for driving Integrated Facility service delivery performance and Supplier Management, implementing best practices, standardizing ways of working across our Manufacturing sites and Campuses.

More specifically the Head of Regional Facility Management oversees:

• Lead a regional organization responsible for Facility Management – Soft & Hard services.
• Manage multiple annual budgeting process with site heads and GBUs.
• Oversee vendors (IFM Partners) for outsourced Facility services.
• Manage stakeholders’ business, operation, quality, HSE, Finance.
• Lead and oversee implementation of global corporate program – Sustainability, Energy, Life Cycle Asset Plan.
• Management and oversee of financial including annual budget process.
• Foster performance improvement through the implementation of the new organization
• Own Supplier relationship (operational delivery).
• Integrate & stabilize all sites going into IFM platform.
• Address and resolve escalations and issues.
• Escalate unresolved questions or items to the Global Governance team.
• Share learnings & best practices across region.
• Manage service delivery performance.
• Review changes to the Service Levels and KPIs.
• Implement key initiatives to budget & schedule.
• Manage Service Provider’s management fee at risk for performance against KPIs.

Scope and dimensions

Breadth of Responsibility: management of around direct reports 6 & team and through a envelop of around 5 M€ OPEX annually.

About you

• Experience:Experience with Integrated FM services including Hard Services (HVAC, Black Utilities… and General Soft services (Canteen, Cleaning, Pest Control…)
  Knowledge of operating critical pharmaceutical environment.
  Experience with Strategic asset Management program.
  Experience of coaching, developing, and influencing people at different levels of the organization
  Command of change management issues and methodologies at leadership level would be a strong plus.
  Ability to lead and drive transformation & standardization.
  Good functional knowledge on business processes
  
• Soft skills:Leading through Change and Transformation
  Capable of managing different stakeholders – believers, disrupters …
  Capable of ensuring employees and site organization comply to global standards, vision, contracts.
  Manage escalation, solution oriented.
  Decision making and autonomy – capable to take decision, support leadership discussions.
  Ability to work transversally: cross-culturally and cross-functionally.
  High autonomy and strong transversal capabilities.
  Strategic vision / value creation understanding.
  Results driven
  
• Technical skills:Strong experience in Manufacturing & Industrialization, project lead and Performance Management
  Manage vendors / Interact with partner regional leads.
  Good experience in Engineering & Technical Management, incluging management
  Ability to manage complex projects achieving significant business results.
  Engineering & Manufacturing site operations,
  Leadership skills demonstrated with successful & managing transversal international team.
  Experience in a global function role and/or in end-to-end strategic position
  
• Education:Master of Science Engineering or equivalent degree,
  
• Languages:Fluent English spoken and written compulsory,
  Fluent language skills in accordance with the biggest country under your umbrella ( German, Italy, South EMEA)
  

• Revenue management by maintaining accuracy and overseeing the distribution strategy of the hotel and manage day-to-day yield operations.
• Setting Pricing Strategies to determine and set competitive room rates to stay in the limelight and earn higher revenue.
• Monitoring competitor performance; Effective yield management; Initiating promotions to generate business at key times.
• Optimize and expand distribution partnerships and yield management through Third Party Internet (TPI) / Online Travel Agent (OTA) website and own Global distribution System (GDS).
• Understand the Sales/Reservation flow and various booking channels, which would be key to correlating to area of performance management (Revenue generating and performance reporting).
• Maximize room revenue through both average room rate and occupancy percentage through efficient Revenue Management processes.
• Maintain all pricing within Opera PMS and third-party distribution channels.
• Ensure that price parity is maintained through all third-party distribution channels.
• Ensure correct rate positioning is achieved across all market segments for rooms.
• Compile and communicate clear and concise pricing policies for all current pricing and packages.
• Stay updated with market trend and new revenue tools and or software applicable for serviced suites to improve seamless connectivity with partners.
• Submit RFP for Travel Consortia. Support Sales in Corporate Rates Loading.
• To conduct regular audits to ensure that all channels of distribution are managed in accordance with strategies and guidelines.
• To prepare analysis and reports on rate and inventory management and strategy effectiveness on all on-line sales strategies; including scheduled and ad-hoc reports.
• Recognise and correct any rate parity issues with internet booking sources and Best Rate Guarantee claims.
• To propel key market strategies by identifying opportunities for incremental revenue through analyses, supporting tactics to include the establishment of differential pricing based on market segments, demand, positioning, etc.
• To ensure competitive research and market intelligence through to the setup of a system of competitive price shopping, continuous monitoring of competitor performance, strategies, demand, supply etc.
• To ensure that all channels of distribution - l.e, direct sales, GDS, and the internet - are fully optimized without any conflict in distribution, representation and positioning.
• To ensure the hotels data set on CRS, GDS, PMS, S&C System and RMS remains current and correct.
• To direct reservations by training pertinent departments on revenue management techniques and its execution, managing reservations goals, and providing daily/weekly selling guidelines/strategies for agents and pertinent accounts,
• To drive revenue management culture throughout the hotels, by educating hotels' staff on Revenue Management concepts and techniques (overselling. pricing, upselling, etc).
• To assist the Director of Sales & Marketing in review of monthly forecast, reporting and annual sales budget for senior management approval.
• To assist the Director of Sales & Marketing in exercising all reasonable care in safeguarding the hotels and the hotel’s propriety information.
• To aid in the department’s administrative tasks and ad-hoc project processes.

Responsibilities

· Works on deals assigned by the business development team and supports the pursue and bids process

· Scopes the technical solution required to address customer requirements, assesses customers’ met and unmet needs, and recommends solutions that optimize value for both the customer and the organisation

· Secures input from all necessary solution stakeholders within the customer. Adapts solutions, as necessary, to ensure appropriate support

· Coordinates closely with internal sales, sales support (including with regional & global product team), and service resources to align solution design with customers’ business requirements

· Secures from customer technical staff commitments needed to ensure a deal’s “technical close.”

· Support RFI/RFP’s by creating written Business Requirements into technical proposals that conforms to product solution delivery standards, that encompass regulatory, business, user, functional and non-functional requirements as appropriate

· Accurately defines dependencies, constraints, assumptions and risks

Requirements

· Degree in Engineering

· At least 5 years of Technical Solutions experience and Bids experience

· Working experience with Non-Defence government agencies and Enterprises

· Strong analytical, problem-solving, and conceptual skills

· Good stakeholder management and influencing skills covering colleagues, partners / vendors and project sponsors

· Working location is in Jurong East

· Singaporeans Only

Please submit resumes to [email protected]

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Key Responsibilities:

• Product Lifecycle Management
  Manage the entire product line lifecycle, from strategic planning to tactical activities. Oversee the conceptualization, development, testing, and launch of products.
• Product Positioning and Customer Demand Support
  Support product positioning and meet customer demands, guiding the product development process from concept to launch. Conduct market research and analysis to ensure the product aligns with market needs.
• Functionality Evaluation and Improvement
  Evaluate product functionalities and performance, proposing enhancements based on market feedback. Drive continuous product optimization to improve customer satisfaction and market competitiveness.
• Research on Potential Partnerships
  Research and analyze potential partner relationships for the product to generate growth opportunities, enhance customer experience, and drive sales. Coordinate cross-functional teams to foster strategic partnerships.
• Market Research and Innovation
  Conduct market research to explore new technologies and promote innovation. Oversee business proposals to identify improvements and new opportunities.

Requirements:

• Educational Qualification (Fulfill one of the following):
  A bachelor’s degree in computer science, Information Technology, Programming and Systems Analysis, or Science (Computer Studies).
• Experience (Fulfill one of the following):
  A minimum of five years’ work experience as a Digital Product Manager.

• Be part of a renowned chemcial MNC company
• Attractive Benefits

Duties & Responsibilities:

• Accountable for budget and policy recommendations
• Direct a variety of human resources related programs to ensure that the organization’s current and future human resource requirements are met and that employees are recruited, managed, organized, trained, evaluated, and rewarded in accordance with organization’s human resource strategy.
• These programs may include recruitment, training and development, compensation/remuneration, benefits, performance evaluation, organizational development, relocation, equal employment/affirmative action, health, safety and employee wellness, payroll, employee communications and employment/industrial/labour relations.

Key Activities

• Liaise with functional or operational area managers to develop and implement local human resource strategies that are appropriate for their business needs, but consistent with the organization’s overall human resource strategy.
• Evaluate the organization’s future workforce needs in order to recommend changes to the organizations’ human resource programs to meet these needs.
• Lead, direct, evaluate and develop a team of human resource professionals to ensure that the organization’s human resource strategy is implemented effectively and within established budgets and that the organization complies with all relevant regulations, laws and employment standards.
• Experience in recruitment management. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the function and perhaps impact elements of organization performance.
• Establish and maintain the human resource planning, control and reporting activities.
• Responsible for the activities related to the process of payroll, aiming at guaranteeing the correct payment of employee within company parameters and according to current legislation.

Requirements:

• At least 7 – 10 years of HR related experience (Manufacturing industry is a plus)
• Relevant University Degree
• Good interpersonal and communications skills

We are seeking a proactive and detail-oriented assistant project manager to assist in the management and execution of CCTV deployment projects for our clients. This role offers hands-on experience in project coordination, technical troubleshooting, and client interaction, providing valuable exposure to project management and technical systems in a professional environment.

Key Responsibilities

- Assist the Project Manager in the management of a CCTV-related deployment project for the client

- Coordinate the Installing, configuring, testing, and maintenance of devices

- Monitor and track any issues found by the project team or from customers’ stakeholders

- Provide monthly project reports for customers’ verification.

- Follow up software maintenance with the internal development team, bug fixes, implementing software upgrades, change requests, integrating and testing of new hardware systems.

- Follow-up requests from customers’ stakeholders

- Be proactive about challenges or constraints within a project and seek to manage them accordingly

- Identifying system conditions that are abnormal, determining their cause, and recommending corrective actions.

Qualifications:

- Degree / Diploma in Engineering, Information Technology, or a related field.

- Basic knowledge of networking, device configuration, and troubleshooting.

- Strong organizational skills and attention to detail.

- Ability to manage multiple tasks and prioritize effectively.

- Excellent communication and teamwork skills.

- Minimum two years of working experience

Your role

Digital Realty’s Customer Operations team is the front-line for all things pertaining to our customer’s experience. In the Customer Success Manager role, you will be tasked with providing high touch, white glove service to some of our largest customers. The successful candidate for this role will have a strong working knowledge of Data Center Operations, exert strong executive presence and be comfortable interacting with Senior Leaders from the world’s largest companies on a regular basis.

What you’ll do

· An ambassador – You will be an advocate for our customers. collaborate and align across global functions with complete transparency

· A catalyst – You will spark initiatives of change, success, and consistency

· A driver – You will be a reliable driver. We are on it, and we own it with a sense of urgency

· Owner – You will proactively communicate well and follow-through until we close the loop. You will exemplify trustworthiness and accountability

· A difference maker to our Customers and our Stakeholders

· Maintain a wholistic understanding of your customers portfolio; be proactive in anticipating their needs

· Execute life-cycle events throughout customer’s time with the company, including Closed Loop Management, Onboarding, Training, Implementation, Service Reviews, KPI/SLA Tracking, Escalations Management

· Leverage your relationship with customers along with our in-house tools/scorecards to ensure we are meeting all customer requirements and identifying ways to improve their experience with the company. Regularly meet with customers to ensure we are aligned with their needs.

· Partner with our Sales and Portfolio teams to execute renewal agreements and identify customer customers that may be candidates for expansion to colo, scale and/or hyperscale solutions.

· Proficiency in following competencies

· Critical Awareness (Exceptional organizational skills, Sense of Urgency, Time Management , Ensures accountability)

· Corporate Acumen (Executive savviness, Financial acumen, Thinking Global, Thinking about sales without being in sales)

· Communications (Responsive and Reliable, Sets expectations early and follows through often, Says no when appropriate, Solid written and verbal communications)

· Conflict Resolution (Deals well with conflict, Problem solver, Growth mind-set, Maintaining a positive attitude)

· Collaborative (Cross-functionally aligned, Trustworthy, Leveraging resources wisely, Self-awareness)

· and many more....

What you’ll need

· Bachelor’s degree in business, Marketing, IT/Engineering or a related field from a 4-year accredited university

· 5-7 Years’ Operations Experience, preferably working within Tech, Telecom, Network Operations or a related field

· Strong Understanding of Data Center Ops (e.g. – Fire Safety, Mechanical, Electrical) and the ability understand customer needs

· Proficiency in Microsoft Office Suite

· Familiarity with the following systems (Preferred but not required)

o SAP

o Yardi

o FNT

o DCIM

o Qualtrics

o Salesforce

o ServiceNow

o Microsoft BI

o Oracle

o Gainsight

Responsibilities:

• APAC focal point for the Asset Integrity Management program.
• Develop, manage, and sustain the program including the selection and implementation of any digital tools.
• Ensure the roll out the program in the RBUs with help of BU Integrity leads and Operation teams.
• Provide effective management and leadership to the RBUs integrity teams, ensuring the personal and technical development of team members.
• Supports the RBUs Integrity teams for the delivery of integrity management and any evaluation of inspection services for covered equipment, devices & systems (e.g., pressure systems, pipelines, structures & safety instruments etc.) and the development of program strategy documentation, risk assessments and written schemes of Examination.
• Support RBUs with answering questions as they liaise effectively with support disciplines, such as reliability, process safety and technology experts in the company and the third-party specialist Corrosion, Pipeline / Structural and Fitness for Service Engineers.
• Provide technical support and guidance to the RBUs Integrity teams, define inspection requirements and ensure the utilization of appropriate inspection techniques. Maximize the use of appropriate and cost-effective non-invasive inspection methodologies to provide optimized plant uptime.
• Supports the RBU Integrity team for effective review of inspection data, results trending and remnant life assessments, perform fitness-for-service assessments and provide recommendations for repair and replacement methodologies.
• Monitor and report asset process technical data including key asset integrity metrics to the internal stakeholders.
• Support RBUs integrity teams in preparation of annual budgets.
• Chair and attend frequent internal and contractor meetings as needed to support the RBUs, presenting integrity management data and findings to both technical and non-technical audiences.
• Develops dashboards to provide timely and accurate reports to the APAC Management team on a regular basis, identifies any challenges and follows on recommended actions to be taken.
• Ensure program activities in RBUs are performed in accordance with accreditation schemes (where required), legislation and industry standards and that program activities are performed in accordance with the health, safety and environmental policy of the company
• Audit the program project teams in RBUs on compliance.

Requirements:

• Applicants for this position should have a relevant engineering degree preferably in Corrosion Engineering, Mechanical Engineering or Metallurgy or Chemical Engineering
• Minimum 10-15 years of specific experience in Mechanical Integrity Management, Risk Based Inspection and / In-Service Inspection (excluding purely NDT).
• Must be willing to travel at least 15% within APAC as needed.
• Previously Lead Asset Integrity Engineer experience including acting in capacity of Technical Authority.
• A wide breadth and depth of knowledge within the petrochemical, inspection or engineering industry with proven skills in project management.
• Experienced in qualifying and managing Service suppliers to support the Asset Integrity program elements
• Experience and knowledge of integrity management software systems and digitalization tool is preferred
• Thorough understanding of NDT techniques and in-service application of NDT.
• Thorough knowledge of pressure vessel and pipe work design and inspection codes of practice.
• A good level of commercial and financial awareness.
• Knowledge of related standards / regulatory requirements. Plant inspection or API certification, with associated experience.
• Versatile and flexible team player with good verbal and written communication skills.

Interested candidates may email your resume to Eline Poh ([email protected]) We regret to inform that only shortlisted candidates will be notified.

Eline Poh Qiao Ying

[email protected]

EA License No.: 23S2032 | R2198980

Reporting Structure

Reports to Deputy Director, Strategic Planning.

Responsibilities

• To participate in the development and implementation of Singapore Academy of Law's (SAL) strategic plans, including monitoring the execution of action plans, tracking and reporting of corporate KPIs.
• To engage and communicate KPIs and targets to relevant stakeholders to ensure alignment across the organisation to achieve the desired goals and outcomes.
• To conceptualise, organise and manage appropriate strategic planning activities for SAL senior leadership, including management planning retreats, annual strategic reviews, etc.
• To assist in data visualization / analytical cross-divisional projects and development of analytics literacy program including research, creating material for workshop and providing administrative support.
• To design, analyse and interpret data set / results related to various types of studies with calculations and formulas to ensure accuracy and support corporate decision-making.
• To manage the Strategic Planning Department’s budget.
• To provide secretariat support and follow-through for key project meetings (such as SAL’s strategic project committees, special work groups, etc.).
• To perform any other functions and special projects as assigned.

Skills & Qualifications

• Bachelor’s Business/Economic/IT related degree with at least 5 - 7 years’ relevant working experience. Those with experience in strategic/ corporate planning, statistics and data analytics are welcome to apply.
• Familiarity with the legal industry and the use of data analytical & statistical analysis software will be an added advantage.
• Strong planning, critical thinking, analytical and problem-solving skills.
• Excellent stakeholder engagement and communications skills (i.e., written and spoken).
• Able to work under pressure and to meet tight timelines.
• Able to multi-task and work well independently or in a team.

Please include your expected salary and last drawn salary in your application. The level of offer and appointment designation will commensurate with the applicant’s relevant experience and track records. The successful candidate will be offered a 2-year contract in the first instance.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You'll be in charge of:

• Running a section of the restaurant effectively and ensuring consistency throughout service
• Prioritise the needs of guests and strive to exceed their expectations.
• Maintain a sense of urgency in fulfilling tasks and responding to guests' needs.
• If dishes require tableside preparation or presentation, you will be required to perform these duties
• Maintaining a good housekeeping regime and report any defects in furniture, fixtures and equipment

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

https://www.lobehold.com/playbook

https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.

Should your application progress to the next stage, we will be in contact to arrange an interview.

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the role:

Digital Marketing Manager

The Digital Marketing Manager establishes brand and channel preference, generates revenue and executes data-driven strategy for Four Seasons Resorts Maldives, Four Seasons Private Island Maldives at Voavah, and Four Seasons Explorer Palau. The Digital Marketing Manager supports the Regional Commercial Director and Senior Director of Public Relations and Communications to execute strategies in digital marketing, online reputation management, and measures success through outcomes supported by analytics and reporting. A clear understanding of the Four Seasons brand guidelines and effective execution of them are essential.

What you will do:

• Supports the Resorts’ digital strategy with a proactive approach to all digital and electronic marketing platforms. Designs and implements digital campaigns that support the Resorts’ commercial goals to drive digital direct room revenue and channel mix growth, and restaurant and bar revenue.
• Oversees and optimizes online presence of Resorts including SEO content and images on Four Seasons owned channels (FS.com, Four Seasons App, Preferred Partners website) and external websites (OTA and Amex), ensuring alignment with the Resorts’ positioning, business objectives, and storytelling. Supports Regional Commercial Director and manages agency partners to drive digital marketing tactics including SEO, PPC/SEM, PMax, Demand Gen, Paid Social, Metasearch and email marketing to ensure best practices, messaging and creatives are updated and aligned across all platforms.
• Manage Local Mailing List Manager and communication schedule to this audience.
• Establish a robust digital performance management process and a forward-looking approach to media planning, ensuring digital opportunities are maximized.
• Partners with Director of Revenue Management to monitor FS.com performance and identify opportunities for growth.
• Actively engage with Four Seasons Regional Corporate team to optimize results.
• Deliver strategy and implementation to improve Resorts’ Google’s Brand Penetration Score.
• Monitor Search volume for Resorts, providing insights on changes and new geo-source opportunities.
• Conduct a digital benchmark on a regular basis with key competitors (local, national, international), identifying local market insights and in the luxury space (retail, travel) to determine opportunities to improve our digital content and solutions.
• Develop briefs for digital campaigns, oversee paid media content strategy, manage creative trafficking, analyzing results, and reporting on key learnings.
• Proofreads all marketing material, including collateral, direct mail, advertising, printed promotional pieces, guest correspondence, etc as required.
• Manages all electronic direct mail campaigns to end users and the travel trade.
• Provides monthly digital KPI, paid media performance and Revinate reports. Support with other marketing reports as assigned.
• Support Public Relations team with Crisis Communications monitoring as required
• Performs other tasks or projects as assigned by the Regional Commercial Director and Senior Director of Public Relations & Communications.

What you bring:

• Diploma in Digital Marketing or equivalent.
• Three to five years of experience in a digital marketing capacity.
• Experience with Google platforms, Adobe Analytics/ Google Analytics, Social Media platforms, consumer engagement and strong awareness of the digital world.
• Ability to manage third-party agencies, partners, and vendors.
• Excellent writing, presentation and communication skills.
• Attention to detail and organization.
• Ability to multi-task effectively, managing multiple projects while being cognizant of deadlines and priorities.
• Hospitality experience preferred.
• Proficient in Microsoft Office Applications.

What we offer:

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities
• Unique strong culture
• Best-in-industry training
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals
• Paid holidays/vacation
• Dental and medical/life insurance
• Employee service awards

Schedule & Hours:

This position requires the incumbent to work from Mondays to Fridays, 8.30 am to 6.00 pm. Business travel to Four Seasons Resort Maldives will be required for up to three (3) times per calendar year.

As my client continues to grow rapidly in the DC application, this role is newly created to aggressively specify my client's DC solutions in the APAC (exclude China and India) region, achieving opportunities pipeline and customers acquisition targets.

RESPONSIBILITIES

• Act as the primary point of contact for DC Consultants and selected DC Key Accounts, collaborating internally to champion customers’ needs and drive outcomes.
• Create mapping for individual DC Consultant and regularly track progress.
• Actively promote my client's DC solutions to increase market awareness and acceptance.
• Position my client's DC solutions as primary offerings in DC Consultants & customers’ designs.
• Expectation to specify on design level (pre-tender).
• Provide prompt technical support to DC consultants or customers during the project process.
• Liaising with product/technical/back-office teams from factories, regional technical team.
• Work closely with the Sales Team on deal capture.
• Feedback on competitions solutions updates in the market.
• Regularly update activities via CRM platform (Sales force) to track opportunities pipeline.

REQUIREMENTS

• Electrical Engineering Bachelor’s Degree Preferred.
• DCD (Data Center) certification will be advantageous.
• At least 5 years of technical experience in DC / UPS & battery applications.
• Battery and UPS/Charger Systems and BMS relevant field experiences will be advantageous.
• Strong networks with DC consultants/end-users.
• Ability to utilize AutoCAD / design software.
• Project management track record.
• Good presentation skills.
• Full working proficiency in English.
• Ability to work independently and as a team player.
• Regional travel (30%) is required.

Interested applicants, click APPLY NOW or text +65 81570929 for fast response. Only shortlisted applicants will be notified

Benny Teo Jie Yi

Reg No:R1876853

EA License No: 23C2072

1. Job Description:

• Good project planning, coordination, and management of projects to be on schedule, within budget and with acceptable quality in large-scale, SCADA / Control systems for MRT systems in both local and overseas.
• Communicate at all levels with the project/management organization and work with teams within the project to resolve project and interface issues.
• Able to communicate well and manage customer expectations.

1. Job Requirement:

• Degree in Electronics, Electrical, Communications or Computer Engineering with 10 - 15 years’ experience in managing large scale infrastructure projects.
• Good knowledge of standard contractual / commercial terms and conditions for engineering projects.
• Possess relevant SCADA/ Control Systems knowledge.
• Assertive and possess strong leadership qualities.
• Strong project management skills.
• Possess PMP certification will be an added advantage.

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for
- Current remuneration
- Expected remuneration
- Notice period

John Goh Meng Chye

EA License No : 06C4642
EA Reg No : R1102621

Are you a Technical Assistant working closely with the Technical Superintendent and looking to join a well established and grwoing shipping company in Singapore?

You will be responsible for:

• dry dock and repair project planning, execution, and close-out, attending the project site when required.
• Assist with OPEX budget preparation.
• Assist with service engineer arrangement and coordination for boarding.
• Review, maintain and prepare vessel shareholder presentation for agreed submission dates.
• Maintain record of the fleet service arrangements & EOM reports including technical bulletins from makers.
• Complete monthly post meeting reports for Charterers / Fleet.
• Administer the disbursement account, detailing line items and account codes.
• Review and respond to Management Meeting minutes.
• Send to vessels Class status report monthly including expiring certificates status.
• Assist works related EU ETS, EUMRV and IMO DCS.
• Any other documentary and filing works as required by team
• Support with Guarantee claims administration.
• Assist Survey and Audit Requirements (internal and external)
• Monitor and provide progression reports on the Teams “Management of Change”.
• Review and maintain fleet weekly operational records data monthly KPI data and ensure fleet team are informed.

Please note that only shortlisted candidates will be notified. We thank you for your understanding.

Apply Now!

The Learning & Development (L & D) Lead is responsible for the training and professional development of the Company’s employees. The purpose is to make the most out of people’s talents and help them develop to their full potential. At the same time, to keep a strong focus not just on what the learner wants and needs, but also on the needs of the Company.

The L & D Lead together with HR to work closely with HODs to ensure that:

• They have a strong understanding of what the Company’s objectives are and that they create training programs that are aligned with these objectives.
• They have a full understanding of the various business units and their specific training requirements.

Job Duties

• Identify training needs, recommending and implementing solutions, and evaluating and measuring effectiveness.

• Lead the development and continuous improvement of a comprehensive training strategy ensuring strategic alignment of training and development with business goals.

• Collaborate with HR team members and business leaders to understand their needs related to training and development by proactively interfacing with key stakeholders in order to understand, recommend and deploy effective solutions.

• Conduct assessments and analyses to define performance, skill and knowledge gaps and recommend training and development to drive individual and company-wide capability and performance improvement.

• Partner with the HR team to recommend and develop employee engagement programs and activities that enhance employment experience.

• Design and develop programs and curriculum, partner with internal subject matter experts and/or external vendors to achieve defined training, learning and development objectives.

• Develop and implement a comprehensive communication strategy for training and development programs.

• Establish and maintain individual and organizational performance evaluation methods for training content, delivery, activities, engagement and outcomes. Utilize metrics to validate knowledge transfer and return on investment.

• Tracking budgets and negotiating contracts with external vendors.

• Supporting HR team in other projects when required.

Requirements

• 5 - 7 years of relevant experience including developing, implementing and delivering programs
• Experience in People Management is a must
• ACTA certification
• Strong business acumen and ability to translate business priorities/challenges to strategic learning initiatives
• Bachelor’s degree preferably in HR studies, organizational development/psychology
• Strong team player with the interpersonal skills to influence and interact well with stakeholders; an effective communicator with the users and project teams to ensure project success.
• A curious and inquisitive mindset to offer innovative ideas and improvement in a complex set up
• Constantly updating latest training trends, changes in learning theory and developments in learning technologies
• Able to work independently and lead teams in a fast-paced environment
• Possesses a sharp eye for details and able to produce neat, well-organized paperwork

Leading property developer in Southeast Asia, known for its innovative and sustainable real estate projects. With a focus on creating communities.

• Leasing/Real Estate Global International Property Developer
• Good learning opportunities, great team working environment, stable company
• Retail/Office Commercial Leasing, come with a proven track record + team sup.

Responsibilities

• Participate in the leasing and planning of a Grade A office building
• Create and implement marketing and leasing strategies
• Work with agents to gather market insights and provide updates on the office portfolio
• Conduct viewings with corporate tenants, negotiate RFPs and lease agreements, and handle tenancy-related matters
• Contribute to tenant engagement initiatives and develop marketing materials/tools
• Prepare reports on office rentals, tenancy schedules, and market prospects
• Conduct market research to identify industry trends
• Assist in the development of marketing materials and resources
• Foster strong relationships and networks with real estate consultants, tenants, partners, vendors, and agents

Requirements

• Bachelor’s degree in any discipline; preference for degrees in Real Estate.
• Over 5 years of experience in leasing, real estate, or property management, ideally in Retail or Office leasing.
• Experience in team management.
• Demonstrated success in negotiating lease agreements and achieving occupancy goals.
• Strong communication, presentation, and negotiation skills.
• Ability to collaborate effectively with cross-functional teams and build solid relationships.
• Highly organized, detail-oriented, and capable of managing multiple leasing activities at once.
• Results-oriented mindset with a proven track record of meeting leasing objectives and deadlines.

For more information about this role please contact Alex Beattie at +852 3892 2368 or email to [email protected].

Data collected will be used for recruitment purposes only. Personal data provided by job applicants will be used strictly in accordance with the Personal Data (Privacy) Ordinance. We regret that only the shortlisted candidates will be notified.

Exciting news! We are on a growing journey and building a stellar team!

At Sunnystep, we are not just building leaders – we are cultivating a dynamic team that thrives on innovation, collaboration, and collective success.

Why should you be part of Sunnystep’s success?

We are an innovative force in consumer retail with a clear brand purpose — we believe wellness starts with our feet. Good shoes support our feet and our body, and help us move and live better.

We are redefining comfort in every step to an unparalleled experience without compromising on style. Our mission is to revolutionize the footwear industry by crafting the most comfortable shoes with unwavering commitment to environmental responsibility ensuring that every step our customers take not only embodies unrivalled comfort but also leaves a positive impact on the planet.

We are looking for an experienced and empathetic Customer Service Manager to lead and elevate our customer support operations. This role is critical to ensuring a seamless and positive experience for all customers, reflecting Sunnystep’s commitment to comfort, sustainability, and exceptional service. The Customer Service Manager will oversee a team of support specialists, manage customer inquiries, and implement strategies to enhance satisfaction and loyalty.

You will also be responsible for:

• Customer Service Leadership
  Develop and implement a customer service strategy aligned with Sunnystep’s brand values and business goals.
  Lead, mentor, and motivate the customer service team to deliver exceptional support.
  Set and monitor performance metrics to ensure high-quality service and operational efficiency.
• Customer Support Operations
  Oversee daily customer interactions across all touchpoints, including email, phone, live chat, and social media.
  Handle escalated customer concerns with professionalism and a solutions-oriented approach.
  Ensure prompt resolution of customer issues, maintaining a balance between customer satisfaction and business needs.
• Customer Feedback and Insights
  Collect and analyze customer feedback to identify pain points and opportunities for improvement.
  Collaborate with cross-functional teams to address recurring issues and enhance the customer journey.
  Advocate for the customer by sharing insights that guide product development and service improvements.
• Process Optimization
  Continuously improve customer service processes, workflows, and tools to enhance efficiency and effectiveness.
  Implement systems for tracking and reporting customer service KPIs, such as response time, resolution time, and satisfaction scores.
  Ensure compliance with company policies and procedures in all customer interactions.
• Training and Development
  Develop and deliver training programs to upskill the customer service team on products, brand values, and customer engagement techniques.
  Foster a culture of continuous learning and professional growth within the team.
  Keep the team updated on new product launches, policies, and processes.
• Technology and Tools Management
  Evaluate and implement customer support software and tools to streamline operations.
  Ensure the team leverages CRM systems to maintain accurate records of customer interactions.
  Stay updated on emerging trends in customer service technology to recommend enhancements.

We would want to speak with you if you are / have –

• Experience: 5+ years in customer service, with at least 2 years in a leadership role. Experience in footwear, retail, or lifestyle brands is a plus.
• Customer-Focused: Deep understanding of delivering exceptional customer experiences and building customer loyalty.
• Problem-Solving: Strong ability to resolve issues effectively and efficiently.
• Leadership: Proven track record of managing and developing high-performing teams.
• Communication: Excellent verbal and written communication skills, with the ability to convey empathy and professionalism.
• Technical Skills: Familiarity with customer support tools (e.g., Zendesk, Salesforce, or similar) and analytics platforms.
• Education: Bachelor’s degree in Business, Communications, or a related field preferred.

Headquartered in Singapore, Sunnystep is committed to fostering community, inclusivity, integrity, and technology to support everybody’s journey of possibilities.

We review each application thoroughly and will arrange an initial discussion with the shortlisted candidates who best meet our requirements. If you find that the requirements align with your experience and expertise, you may express your interest through this job advertisement or you may reach out to our Hiring Team – [email protected].