We are seeking a dynamic and driven Client Centric Service Manager to lead our organization in enhancing our service delivery. The responsibilities include fostering a client-focused culture, ensuring that all teams place clients at the core in the design of our programmes and services, and implementing effective client-centric training programmes and sustainable client feedback systems, to achieve high levels of positive client experience and satisfaction across all services.

Key Responsibilities:

1. Operationalizing Client-Centric Initiatives:

• Work with all THK services to promote a client centric mindset and approach across all departments.
• Collaborate with all service units to enhance client centric practice, building from and not limited by the respective service models, and anticipating and meeting future needs.
• Foster a team-oriented environment that encourages cross-functional cooperation to prioritize client satisfaction.
• Co-lead efforts in client journey process mapping, service blueprint development and implementation of plans and strategies to enhance service delivery and client satisfaction.

2. Establishing Client Feedback Systems:

• Establish and manage effective and sustainable client feedback systems to gather insights and measure client satisfaction.
• Collaborate with all THK service units to ensure timely follow up on client concerns to deliver exceptional service
• Analyze feedback data to identify trends, areas of improvement, and opportunities for enhancing the client experience.
• Support service units in pre-empting and managing complex client feedback and lapses in service to ensure swift service recovery and client satisfaction

3. Empowering the THK team in Client Centric Service

• Co-design and facilitate fundamental client centric service training module for all THK staff
• Work with HR department to curate and provide ongoing trainings to keep staff updated on industry trends and best practices in client service.

4. Establishing Performance Metrics:

• Work with service units to define and track key performance indicators (KPIs) related to client satisfaction and service delivery.
• Regularly report on performance metrics to senior management, highlighting achievements, areas for improvement and recommendations for service improvement.

5. Continuous Improvement:

• Lead initiatives for continuous improvement in service delivery based on client feedback and industry benchmarks.
• Implement innovative strategies to enhance overall client experience.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Communications or a related field. Master's degree is a plus.
• At least 5 years of experience in client service and/or service quality positions, with a focus on driving client satisfaction.
• Work experience in transformation or driving of customer experience initiatives or work experience in healthcare/social service sector would be an added advantage.

Attributes and Competencies:

• Client-focused mindset with a passion for delivering exceptional service.
• Strategic thinker with the ability to enhance client centric service initiatives to meet overall company strategic goals.
• Well-organised, meticulous, and resourceful with the ability to multi-task in a fast-paced environment.
• Analytical mindset with the ability to interpret data and implement data-driven strategies.
• Strong leadership skills with the ability to think strategically, influence and inspire cross-functional teams.
• Excellent communication, interpersonal and networking skills.
• Demonstrates excellent facilitation and presentation skills.
• Independent worker, yet collaborative and able to work effectively in a team environment.
• Organisation-wide project management
• Able to work under pressure and excels in organisational and time management skills

Job Responsibilities:

• Product Strategy: Develop a comprehensive product strategy aligned with business objectives, market trends, and customer requirements. Define product vision, roadmap, and feature prioritization, considering input from stakeholders, market analysis, and technological advancements.
• Project Management: Lead cross-functional teams including developers, designers, data scientists, and engineers throughout the product lifecycle. Define project timelines, milestones, and deliverables, ensuring timely execution and successful product launches.
• Product Testing and Quality Assurance: Define testing strategies, scenarios, and metrics to validate product functionality, performance, and usability.Conduct rigorous testing, including functional testing, regression testing, and user acceptance testing, to identify and address defects and issues.
• Performance Monitoring and Optimization: Establish key performance indicators (KPIs) and metrics to measure product success and customer satisfaction. Monitor product performance, user feedback, and market trends, iterating on product features and enhancements to optimize performance and value.

Minimum Qualifications:

• Master degree in Computer Science, Engineering, Business Administration, or related field.
• 5+ years of experience in product management or related roles, preferably in technology or AI-driven solutions.

Preferred Qualifications:

• Master's degree in Computer Science, Engineering, Business Administration, or related field.
• 8+ years of experience in product management or related roles, with a focus on digital products or AI-based solutions.
• Experience working with computer vision technologies, digital camera systems, and cloud computing platforms.

Essential Skills:

• Strong project management skills, with the ability to lead cross-functional teams and drive results in a fast-paced environment.
• Excellent communication, collaboration, and stakeholder management skills.
• Solid understanding of computer vision technologies, AI/ML concepts, and cloud computing platforms.
• Analytical mindset with the ability to gather and analyze data, derive insights, and make data-driven decisions.
• Passion for innovation, technology, and creating exceptional user experiences.

We regret to inform you that only shortlisted candidates will be contacted.

Main Responsibilities:

· Manage the company's financial records and ensure accuracy and completeness

· Prepare financial statements and reports

· Manage the accounts payable and accounts receivable functions

· Ensure compliance with financial regulations and laws

· Assist with budget preparation and management

· Conduct financial analyses to identify trends and make recommendations for improvement

· Develop and implement internal controls to minimize financial risk

· Collaborate with other departments such as HR and operations to ensure accurate financial reporting

Qualifications:

· Diploma or Bachelor's degree in accounting or related field

· Relevant professional certification such as the Certified Public Accountant (CPA)

· Extensive experience in accounting or finance

· Strong analytical and communication skills

· Ability to work collaboratively with other departments

· Experience managing and coordinating audits

· Experience in setting up new accounting systems and processes

· Pass the fit and proper criteria set by MAS

Skills:

· Accounting and bookkeeping skills

· Financial management skills

· Attention to detail

· Analytical and problem-solving skills

· Communication skills

· Interpersonal skills

· Time management skills

· Knowledge of accounting regulations and laws

What We Offer

· Competitive salary and benefits package

· Opportunity to work in a dynamic and growing environment

· Professional development and career growth opportunities

· 5-day work week

· Meal provided

Experience at least 2 years in same trade

Customer service

Manicure & Pedicure

Nail Art & Nail Extension

Threading, Waxing

Eyelash Extension, Eyelash perm

Eyebrow

General management

Good Communication with customer and staff

Full time staff

JOB DESCRIPTION:

We are seeking a dynamic and highly motivated individual to join us as a Manager, Consulting and Legal. The ideal candidate will be responsible for supporting the consulting and legal team with day-to-day as well as project-related tasks.

JOB RESPONSIBILITIES:

• Draft, review and negotiate a variety of contracts, including service agreements, tender documents, licensing agreements, etc.
• Assist in managing the company’s intellectual property, such as handling trademark registrations.
• Assist to structure and implement internal legal policies and processes.
• Conduct legal research on a variety of matters, including intellectual property law, employment law, and other issues relating to the company’s operations and strategicdirections.
• Maintain and enhance a legal repository of contracts and other legal documents.
• Conduct due diligence on legal matters and potential collaborative partners andvendors.
• Provide support on any other legal matters or issues that require attention.
• Assist in the day-to-day running and efforts of the Consulting team.
• Collaborate with the Project Office and consultants to manage and facilitate thedelivery of data protection/data governance/Generative AI consultancy projects.
• Support and champion the company’s data governance and Generative AI efforts.
• Support the company’s data governance office, including planning and implementingdata governance efforts within the company.

REQUIREMENTS:

• Diploma in law minimally required, but law degree holders are also welcome to apply (need not be called to the Singapore bar)
• Between 3 - 5 years of experience providing legal support, with either a law firm or in an in-house capacity
• Able to review and draft contracts and manage legal-related matters independently, or with minimal supervision
• Willing to learn and pick up new skills and capabilities
• Able to adjust to a fast-paced environment
• Proficiency in Microsoft Office applications, and able to learn and use new softwareplatforms
• Capable of working independently and with cross-functional teams
• Highly analytical with strong attention to detail
• Strong written and verbal communication skills
• Good team player, with a positive attitude and a drive to excel
• High degree of professional ethics and integrity

Responsibilities:

• Prepare internal management report such as daily monitoring and report calculation, daily regulatory data base calculation.
• Prepare Head Office reports and schedules required by Head Office auditors.
• Prepare MAS regulatory reports, such as mas 610, mas 649, mas 758, mas 640, mas 75 etc, and respond to the inquiries related to MAS reports.
• Communicate with the company’s tax agent, provide relevant tax information, and verify the tax agent’s submitted data to ensure accurate and compliant tax filings.
• Communicate with external auditors, provide the necessary data for the audit, and ensure the company’s annual report is properly disclosed.
• Process for staff claims and payment for daily operating expenses.
• Prepare accounting schedules such as Fixed Assets Register and Listing of OPEX.
• Prepare and posting of Journal Entries.
• Other administrative supports.

Requirements:

• Degree in accountancy or related accounting qualifications.
• Minimum 3 years relevant accounting experience in banks.
• Basic understanding of financial products and services.
• Proficient in MS Excel is essential as incumbent need to harness data on daily basis.
• Meticulous and attention to details.
• Proficiency in written and spoken English and Chinese as incumbent is required to liaise with colleagues in from mainland China.
• A good team player with good attitude.
• Self-driven with a keen interest to constantly upgrade.

Project Manager

Responsibilities:

• Meet with Project Management (PJM) Agents and potential clients to develop new business opportunities within the project management framework.
• Collaborate closely with the Business Development Team during the pitching phase.
• Attend site meetings, client briefings, and conduct site measurements.
• Prepare work schedules and monitor project costs during the pitching phase.
• Create progress reports and coordinate with all parties involved, including internal Construction and Commercial teams during the construction phase.
• Ensure that work progresses smoothly and is completed within the targeted time frame and budget.
• Achieve the profit margin goals set for the project.
• Coordinate the submission of plans to local authorities for approval and arrange inspections to start projects with the internal construction team.
• Recommend actions for handling nonconforming products and implement corrective or improvement measures for project deficiencies.
• Manage daily project activities, including communication with all involved parties such as Architects, Designers, Consultants, Main and Sub Contractors, suppliers, and other M&E Contractors.

Requirements:

• At least 5 years of relevant experience in the Interior Design or Renovation industry.
• Diploma or Degree in Engineering, Building, Construction, Architecture, or a related field (experience in Architecture and Interior Works is a plus).
• Ability to work under pressure and meet tight deadlines.
• Knowledgeable in project management processes across all project stages.
• Service-oriented with strong interpersonal and communication skills.
• Resourceful and adaptable to changing environments.
• Effective communicator with colleagues, clients, and subcontractors.

Please be informed that if you are interested in applying for a position, please email your resume in either Word or PDF format to [email protected]. In your resume, kindly include the following details:

1. Current Salary:
2. Expected Salary:
3. Availability:
4. Reason for leaving your current job:

Thank you for your application. Please note that only shortlisted candidates will be contacted for further consideration.

By submitting your application or resume, you hereby acknowledge and consent to the collection, use, retention, and disclosure of your personal information by us to potential employers through our services.

EA (23S1595/R23116355)

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.

RESPONSIBILITIES

We are seeking a highly skilled and strategic Finance Manager (FM) to lead our organisation's budgeting and financial planning process. Reporting to the Chief Financial Officer (CFO), the FM will lead the organisation's budgeting process and provide critical financial insight to senior management and the Board. The FM will also provide guidance and support to departments across the organisation.

Core responsibilities

Budget Development and Management:

• Lead the medium to long term planning of capital and operational budgets in collaboration with Corporate Service Chiefs and Department Heads
• Prepare the annual budget proposal and oversee the budgeting process for all services, ensuring accuracy and compliance with financial guidelines and budget assumptions
• Collaborate with department heads to understand their financial needs and constraints
• Liaise with team members to identify and resolve budget-related issues
• Lead the review and enhancement of budgeting methodology and management

Financial Reporting and Analysis:

• Conduct quarterly budget variance analysis and provide explanations for significant variances to senior management and Board members
• Monitor budget utilisation throughout the year, ensuring that expenditure is within approved budget limits, identifying variances and recommending corrective action
• Conduct budget reviews and forecasts to assess financial health and identify potential risks or opportunities
• Prepare comprehensive financial reports for presentation to the Finance Committee and Board members
• Provide financial analysis to support strategic initiatives and business decisions

Treasury Management:

• Implement strategies to optimise the return on idle cash while maintaining necessary liquidity
• Record all investment transactions in the accounting system, including purchases, sales, interest, and dividends
• Perform monthly reconciliations between investment statements and the general ledger
• Ensure proper classification of investments in accordance with accounting standards and proper disclosure of investments in the financial statements
• Manage relationships with banks and other financial institutions

Grant Management (Matching Grants):

• Develop and implement strategies to maximise matching grant opportunities
• Create and maintain systems to track matching grant requirements and deadlines
• Oversee accounting for all matching grant transactions
• Maintain thorough documentation of all matching grant transactions and decisions
• Ensure compliance with matching grant regulations and reporting requirements and liaise with relevant government agencies as required
• Coordinate with external auditors for any grant-specific audits or reviews

Team Leadership and Development:

• Ensure that established financial policies, guidelines and procedures are adhered to and consistently applied
• Provide financial guidance and support to departments across the organisation
• Supervise and mentor finance staff
• Facilitate training workshops to disseminate knowledge to internal team members and external stakeholders

Other duties:

• Participate in internal and external audits
• Identify areas for process improvement and make recommendations to management
• Participate in system implementations and enhancements
• Participate in organisation-wide activities such as internal committees or task forces as assigned
• Perform any other duties as assigned from time to time

• Bachelor's degree in accounting, finance or a related field
• CPA or equivalent certification is an advantage
• Experience in a similar sized organisation. Experience in a local non-profit / Social Service Agency (SSA) or government agency would be an advantage
• At least 5 years' experience in financial management with a strong knowledge of budgeting principles and practices
• Proven ability to manage complex budgets and financial models

• Excellent analytical and problem-solving skills
• Strong communication and presentation skills, with the ability to articulate complex financial information to non-financial audiences
• A team player with good interpersonal skills
• Ability to work independently and as part of a team
• Ability to produce quality deliverables and meet competing deadlines
• Take initiative and ownership of work
• IT savvy with advanced proficiency in financial software applications e.g. Dynamics 365 Business Central, budgeting and forecasting tools
• Well versed in Excel (e.g. VLOOKUP, Pivot Table) and PowerPoint
• Thrives well in a "paperless" environment

Job Title: SEA Branding Manager

Company: Chagee SEA

Location: Southeast Asia (Specific location flexible within the region)

Position Type: Full-time

Reports To: SEA Branding & Marketing Director

Job Overview

The SEA Branding Manager will be responsible for developing and managing branding strategies to enhance Chagee SEA's brand presence and reputation across Southeast Asia. This role involves creating and implementing branding initiatives, ensuring consistent brand messaging, and collaborating with various teams to align branding efforts with overall marketing objectives. The ideal candidate will have extensive experience in brand management, marketing, and strategic planning within the retail sector, particularly in the food and beverage industry.

Key Responsibilities

• Brand Strategy: Develop and implement a comprehensive brand strategy to establish and strengthen Chagee SEA’s brand identity and market positioning.
• Brand Guidelines: Create and maintain brand guidelines to ensure consistent and cohesive brand messaging across all channels and touchpoints.
• Campaign Development: Plan, execute, and manage branding campaigns to drive brand awareness, customer engagement, and loyalty.
• Market Research: Conduct market research to understand consumer preferences, market trends, and competitive landscape, providing insights to inform branding strategies.
• Content Creation: Oversee the creation of brand-related content, including visuals, videos, and written materials, ensuring alignment with brand guidelines.
• Digital Presence: Enhance the brand’s digital presence through effective online branding strategies, including social media, website, and digital advertising.
• Partnerships and Collaborations: Develop strategic partnerships and collaborations to amplify branding efforts and reach new audiences.
• Performance Metrics: Monitor and analyze key performance indicators (KPIs) related to branding activities, providing insights and recommendations for improvement.
• Brand Audits: Conduct regular brand audits to ensure brand integrity and consistency across all channels.
• Reporting: Prepare and present detailed reports on branding activities, performance, and strategic recommendations to the SEA Branding & Marketing Director.
• Team Collaboration: Work closely with the marketing, communications, and design teams to ensure cohesive and integrated branding efforts.

Preferred Skills

• Extensive experience in brand management and marketing, particularly within the retail sector.
• Strong strategic planning and organizational skills.
• Excellent communication, presentation, and interpersonal abilities.
• Proficiency in using branding and marketing software.
• Outstanding creativity and attention to detail.
• Proven ability to manage multiple projects and meet deadlines.
• Knowledge of digital marketing trends and best practices.
• Strong leadership abilities and experience in team management.
• Ability to work collaboratively with cross-functional teams and external partners.

About Bloom Cafe and Wine Bar:

At Bloom Cafe and Wine Bar, we take food to the next level by blending different culinary styles into something extraordinary. Our menu showcases an exceptional fusion of classic and contemporary flavors, deeply influenced by Asian culinary traditions. Our chefs craft delightful dishes like the Compressed Watermelon Feta Salad and Snapper En Papillote, where diverse flavors come together seamlessly. The Chicken Tikka Pizza and Gochujang Fried Chicken Burger are standout examples of our fusion cuisine.

About Foodsta Kitchens

Headquartered in Singapore, Foodsta Kitchens is a digital first restaurant company with operations in Singapore and India. Foodsta owns and operates 6 fast casual brands in Singapore – Bloom Cafe & Wine Bar, Alt. Pizza, Green Monster, Chi Ji, Fat Mario and NowPizza. We believe that people are the foundation of our business are committed to providing a fun work environment and scope for rapid career development.

BLOOM CAFE PTE. LTD. formerly known as ARTISAN BOULANGERIE CO. PTE. LTD.

Job Responsibilities:

• Maintain high level of customer service as per brand standards. Always attend to guest requests and feedback to provide excellent level of customer service
• Present menu, take orders, suggest and upsell products as per customer needs
• Manage and co-ordinate all operation-related activities in a proficient and pleasant manner by following brand’s SOPs
• Carry out mise en place duties, prepare and present dishes with highest quality to customers
• Ensure that daily opening and closing duties in the outlet are properly executed
• Follow FEFO and ensure that expired products are not found in store stocks
• Bussing and turnover tables in a timely manner
• Perform general housekeeping and cleaning duties, including sweeping and mopping as required
• Maintain cleanliness and orderly appearance of store as per brand standards
• Execute any other duties as requested by immediate supervisor

Requirements:

• At least 1 year of working experience in F&B
• Warm and cheerful personality
• Proactive and efficient
• Good customer service and interpersonal skills
• Willing to learn with good attitude

Company Benefits:

• $1000 staff referral bonus
• Annual Performance Bonus
• Medical benefit
• Staff discount

Multiple Work Location:
Killiney Road

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A luxury hotel in Singapore that escapes into a quiet garden enclave in the heart of the city – steps from Orchard Road shops and entertainment, and just minutes from the financial district. Enter a world that is intimate and exclusive, yet complete in every way, with award-winning dining and 24-hour fitness center. A warm, residential ambience showcases over 1,500 Asian art pieces, and thoughtful Four Seasons care elevates every moment.

About the role

Assistant Restaurant Manager (Jiang-Nan Chun)

To support the seamless daily operations of the restaurant, which includes maintaining exceptional service standards among team members, inspiring and engaging team members, overseeing employee relations, facilitating communication across all levels of staff, promoting career growth opportunities, ensuring compliance with wage and hour regulations, conducting training sessions, and addressing other operational needs at Jiang-Nan Chun.

What you will do

Supporting the Restaurant Manager in leading our Jiang-Nan Chun team to deliver exceptional dining experiences. Ensure adherence to all policies, procedures/standards, and training programs while fostering a positive work environment to achieve company objectives. Maintain cleanliness and functionality of front-of-house equipment, oversee employment performance appraisals, and address guest issues promptly. Manage service manpower planning, stock control, and maximize sales opportunities with comprehensive menu knowledge. Facilitate communication within the front-of-house team, and oversee new hire onboarding and training. Manage cash handling procedures, implement health and safety regulations, and contribute to smooth restaurant operations while upholding unparalleled standards of presentation and service.

What you bring

• Minimum of 2 years of service experience in a luxury hotel or Michelin restaurant, including 1 year in a supervisory role.
• Demonstrates extensive F&B service and operations expertise with a strong emphasis on VIP customer service.
• Excels in problem-solving and innovative thinking, fostering a team-oriented management style with an emphasis on open communication.
• Skilled in building and maintaining relationships across departments and with guests.
• Possesses administration knowledge in F&B operations and quality management, proficient in Microsoft Office programs.

What we offer:

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities
• Unique strong culture
• Best-in-industry training
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals
• Paid holidays/vacation
• Dental and medical/life insurance
• Employee service awards/Birthday Gift
• Annual employee party/social and sporting events
• Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This position requires a person with a flexible schedule and the ability to work on a rotating split-shift basis, including weekends, and holidays

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Compensation matters:
• Work with the Compensation & Benefits (C&B) team members to manage the various workstreams of the Faculty Compensation Structure.
• Provide support for Annual Increment and Performance Bonus (AIPB) exercises.
• Work with the various functional partners to ensure that change management processes including, but not limited to, the update of policy documents, communication materials and FAQs are effectively followed through.
• Track progress of, and take follow-up actions on, the various C&B workstreams.
• Conduct Job Evaluation of existing and new job roles.
• Assist in submitting management reports on compensation and benefits matters.
• Manage and administer benchmarking exercises and surveys.
• Benefits matters:
• Review the adequacy of Faculty benefits programmes.
• Carry out ad-hoc Faculty surveys with related organisations to review and propose appropriate fine-tuning to ensure relevance and alignment with best practices.
• Develop communication materials and FAQs to ensure consistent practices across Schools.
• Compensation & Benefits Policies:
• Handle the updating of the various Compensation and Benefits policies.
• Manage the upkeep of compensation and benefit policy documents in the HR portal.
• Compensation & Benefits Systems
• Work with HRIS on User Acceptance Tests and other related tasks as part of the new HR Systems roll-out.
• Any other duties/ projects as may be assigned.

• Degree with at least 5 to 8 years of HR-related work experience, particularly in the area of Compensation & Benefits and preferably in a university set-up and/or in medium to large organizations.
• Experience in managing salary reviews, performance bonuses, and promotions in medium to large organizations.
• Good knowledge of, and strong experience in SAP HR/C&B Module. Familiarity with SuccessFactors HR/ Compensation modules would be an added advantage.
• Advanced Microsoft Excel skills is an important pre-requisite.
• Experience in Korn Ferry Job Evaluation methodology would be an added advantage.
• Strong analytical and critical thinking ability and good communications (written and oral) skills.
• Ability to work well with internal and external stakeholders of all levels.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Conduct comprehensive and impartial investigations into employee-related HR allegations, related to misconduct, policy violations, harassment, discrimination, and various workplace issues.
• Independently act as the HR representative for the disciplinary Inquiry Committee hearings, ensuring a fair hearing where natural justice is addressed, due process delivered as well as detailed and accurate documentation of the process.
• Identify and monitor trends regarding HR-related investigations, employee disciplinary matters, and employee relations matters. Develop, in consultation with HRBPs, plans to mitigate risks to the business.
• Research, plan and contribute to the development of policies and processes for, but not limited to:
• Employee investigation matters
• Employee relations / compliance matters
• Employee discipline and grievance matters
• HR-related crisis management matters
• Provide consultation to, and guide HRBPs (HR Business Partners) and key SOCI (Schools, Offices, Centres and Institutes) stakeholders on addressing and resolving employee disciplinary issues, involuntary employment cessation issues, employee grievance issues, etc.
• Collaborate and work closely with Office of the Provost and Office of Legal and General Affairs to ensure that all HR policies and processes are aligned with local laws and regulations, and recommend appropriate resolutions where needed.
• Develop and deliver training programs to educate employees and managers on the importance of workplace conduct, workplace fairness matters, reporting mechanisms, etc.
• Support union-related matters to uphold good industrial relations. This includes but is not limited to Collective Agreement negotiations and partnering the Union on IR events.
• Manage annual COC (Code of Conduct) and COI (Conflict of Interest) exercises as well as liaise with HR Administration team on the delivery of these exercises.
• Collaborate with Office of Safety and Security to develop and maintain a HR crisis management plan that addresses a range of potential crises that may affect employees.
• Develop communication strategies and draft communications package for internal and external stakeholders during crises.

• Degree, preferably in the area of Human Resources, Industrial Relations, Law, Psychology, Business Administration, or a related field, with at least 10 years of HR-related work experience, of which 5 years should be in a similar role focusing on employee investigations, labour relations and employee relations.
• Familiar with general HR policies & practices, local Employment Act, Industrial Relations Act, Workplace Fairness Legislation, Retirement & Re-employment Act, etc.
• Good track record of engaging and managing industry labour union representatives / officials.
• Demonstrate high level of empathy and advanced listening skills when communicating, influencing, problem-solving people as well as union-related matters.
• Ground decisions in facts, leverage on data to generate new insights and opportunities, clearly defines and measures business outcomes to identify course corrections and measure success.
• Committed to, and possess relevant skills in collaboration, problem solving, negotiation, dispute resolution, and solution finding.
• Possess high level of discretion and ability to handle confidential and classified information.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Programme Development & Event Coordination
  • Manage logistics and administrative tasks for innovation and entrepreneurship programmes, including marketing, scheduling, and resource management.
  • Develop and manage programme/ event planning timelines, ensuring milestones are met effectively including and not limited to community/ networking. events, team rejuvenation day.
  • Work with the marketing team to develop campaigns to raise programme awareness.
  • Manage event operations, including venue selection, catering, and participant registration.
  • Ensure effective operations in compliance with university policies.
  • Monitor, review and analyse programme performance regularly for management reporting.
  • Manage and track programme budget and utilisation.
• Stakeholder Management and Engagement
  • Identify and partner with internal and external stakeholders relevant to various initiatives, including but not limited to student leaders, faculty, investors, sponsors, universities and corporate partners e.g. internship facilitation.
  • Coordinate communication efforts to keep stakeholders informed and engaged prior to and throughout the programme/ competition cycle.
  • Support partnership initiatives through the development/ co-creation of proposals with ecosystem players keeping in mind strategic opportunities for IIE and SMU.
  • Develop reports and communicate strategy and plans to internal stakeholders, including regularly presenting proposals and performance updates.
  • Keep up to date on developments in Singapore and across the region, including innovation & entrepreneurship related policy developments and to highlight the impact and opportunities.

• University degree in areas such as education, business, and/ or related fields preferred.
• Recent graduates are welcome to apply. More qualified candidates can be considered for a more senior job title.
• Excellent project management and organizational skills.
• Detail-oriented and team-oriented with a strong desire to be successful.
• Effective communication, presentation and stakeholder management skills.
• Humble, authentic, value hard work, creative problem solver and outcome driven.
• A keen sense of ownership and accountability and act with a sense of urgency to meet tight deadlines.
• Comfortable with minimal amount of direction, thrive in high pressure and high expectation situations.
• Experience in designing and delivering quality experiential learning educational programmes will be viewed favourably.
• Up to date with industry trends in the innovation and entrepreneurship eco-system.
• Deep knowledge and network in the local & SE Asia innovation and entrepreneurship ecosystem will be viewed favorably.

#LI-EH1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

We are seeking a Technical/Engineering Sales Manager for our client, ZionTECH Pte Ltd

Job Scope

1. Working together with sales team to maintain or excel (but not constrainted to) a minimum monthly sales target of S$100,000. (As a good guide for fluctuating monthly sales, the figure may be calculated base on a three month average).

2. To help in the servicing of customers in terms of conceptualizing of machine processes, writing up of proposals and quotations.

3. Help PM (Project Manager) in the planning of capacity to ensure timeline is being met. This is done with the help of a Master Project Schedule.

4. Coordinate with internal and external designers on the customer requirements to ensure customer needs are met.

5. Project monitoring to ensure timely delivery of goods.

6. To be involved in the process of new business development in new areas of industries.

7. Involved in public relations taking care of overseas partners and customers.

Salary: Basic ($4500-$6500) + Sales commission

Requirements

1. With at least 3 years experience in Manufacturing Automation Machines. Knowledge in CAD software and common Miscrosoft software is required.

2. Educational qualifications: Diploma (or higher) in any discipline. Those with related experience may apply.

3. Self-motivated, objective driven. Multi-skill and multi-tasking required. Independent, self-initiative and creative.

4. Good interpersonal communication skills required.

5. Able to work well with others in terms of commitment, interests and adopting positive attitude.

6. Frequent traveling may be required.

7. Class 3 driving license added advantage.

8. Willingness and flexibility are added good pre-requisites.

9. Preferably to possess own vehicle (car allowances provided).

Others

1. Working location: Woodlands

2. Working hours: Monday to Friday, 8.30am – 5.30pm

Please click apply, or submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Goh Kwan Way Marc

EA License No : 06C4642

EA Reg No : R24120754

We regret that only shortlisted candidates will be notified.

A General Manager (GM) in a restaurant is responsible for overseeing the entire operation of the establishment. This role encompasses a wide range of duties to ensure the restaurant runs smoothly, meets its financial goals, and maintains high standards of service and quality. Here are the primary responsibilities of a restaurant General Manager:

Staff Management:

Hiring, training, and supervising staff.
Scheduling shifts and managing labor costs.
Conducting performance evaluations and providing feedback.
Addressing employee concerns and fostering a positive work environment.

Customer Service:

Ensuring excellent customer service and satisfaction.
Handling customer complaints and resolving issues.
Monitoring and improving the overall guest experience.

Financial Management:

Developing and managing budgets.
Tracking sales, expenses, and profitability.
Implementing cost-control measures.
Analyzing financial reports and making strategic decisions.

Operations:

Overseeing daily restaurant operations.
Ensuring compliance with health and safety regulations.
Managing inventory and ordering supplies.
Maintaining the restaurant's appearance and functionality.

Marketing and Promotions:

Planning and executing marketing campaigns.
Developing promotional strategies to attract and retain customers.
Building relationships with the local community and businesses.

Quality Control:

Ensuring food quality and presentation meet the restaurant's standards.
Monitoring kitchen operations and addressing any issues.
Implementing and maintaining standard operating procedures (SOPs).

Compliance:

Ensuring compliance with local, state, and federal regulations.
Managing licenses and permits.
Implementing and enforcing policies and procedures.

Strategic Planning:

Setting long-term goals for the restaurant.
Identifying opportunities for growth and improvement.
Staying updated on industry trends and best practices.

Responsibilities:

• Provide day-to-day technical support and trouble-shooting of hardware and software in relation to POS system, Retail Inventory System, IT Security System and Office Automation System
• Provide system roll-out support and user training
• Set up and maintain servers/PCs and networking equipments
• Prepare and monitor IT Budget
• Manage hardware and software vendors.

Requirements:

• Higher diploma or degree holder in Information Technology or related field
• Minimum of 2 years experience in Application Support and User Training
• Experience in RDBMS such as Sybase ASA or SQL Server
• Knowledge in POS and Retail Inventory System is an advantage
• Experience in providing WAN/LAN administration and support
• Experience in administering and maintaining the Active Directory (AD) environment, including user accounts, group policies, and domain controllers
• Experience in managing and maintaining the VMWare infrastructure, including virtual machine deployment, resources allocation, and performance optimization
• Experience in configuring, monitoring, and troubleshooting UTM firewalls
• MCSE holder is preferable
• Strong interpersonal and communication skills with vendors and users from different levels
• Good command of written and spoken English and Cantonese is prefer
• Able to work independently.
• Outdoor work is required.
• Require to support shared service

Interested candidates who wish to apply for the advertised position, please click on

the APPLY button below to send in your resume or send to [email protected]

EA License: 13C6305

Reg. No.: R24122460

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use, or disclose your personal information for purpose in connection with the services provided by us.

About the Role

We are seeking a Technical Project Manager to lead our team in testing competitor products and completing Proof of Concept (POC) projects. This role is crucial in driving our competitive edge and validating new technologies within our organization.

Key Responsibilities

Competitive Product Testing:

- Develop and execute comprehensive testing strategies for competitor products

- Analyze competitor features, performance, and user experience

- Prepare detailed reports on findings and present insights to stakeholders

POC Management:

- Oversee the end-to-end process of POC projects from ideation to completion

- Define clear objectives, timelines, and success criteria for each POC

- Coordinate cross-functional teams to ensure timely delivery of POCs

Team Leadership:

- Lead and mentor a team of technical analysts and testers

- Foster a culture of innovation and continuous learning

- Set performance goals and conduct regular evaluations

Strategic Planning:

- Develop roadmaps for competitive analysis and POC initiatives

- Align testing and POC strategies with overall business objectives

- Stay updated on industry trends and emerging technologies

Stakeholder Management:

- Collaborate with product managers, engineers, and designers to integrate findings

- Provide regular updates to executive management on project progress and insights

- Foster strong relationships with internal teams and external partners

Performance Optimization:

- Identify areas for improvement in testing methodologies and POC processes

- Implement best practices and tools to enhance efficiency and effectiveness

- Ensure high-quality standards are maintained across all projects

Qualifications

- Bachelor's or Master's degree in Computer Science, Software Engineering, or related field

- 5+ years of experience in technical project management, preferably in competitive analysis or POC management

- Strong understanding of software development lifecycle and testing methodologies

- Excellent analytical and problem-solving skills

- Proven track record of leading successful POC projects

- Experience with project management tools and methodologies (e.g., Agile, Scrum)

- Outstanding communication and presentation skills

- Ability to work in a fast-paced, dynamic environment

This role offers an exciting opportunity to drive innovation and competitive advantage through hands-on testing and POC management. The ideal candidate will combine technical expertise with strong leadership skills to guide our team in exploring cutting-edge technologies and competitor offerings.

Sales Manager responsible to lead a team to acheive and meet company sales goals. The chosen candidate should be able to ptimise performance through data analysis, reporting, and feedback sessions. Candidate should have solid experience working and managing in a wholesale environment.

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.

Qualifications and Skills:

• Bachelor's degree in Business, Finance or equilvalent
• Strong knowledge of sales management principles, practices, and regulatory requirements.
• Excellent analytical, problem-solving, and strategic thinking skills.
• Strong leadership and team management abilities, with excellent interpersonal and communication skills.
• Ability to handle multiple priorities, meet deadlines, and adapt to changing business needs.
• Demonstrated integrity, ethics, and a commitment to maintaining confidentiality.

AYE SUCCESS AGENCY

Lic no. 10C5753

Our growing company is seeking to hire a sales manager who will be responsible for supervising and organizing our sales team. You will be in charge of managing organizational sales by developing business plans, meeting planned goals, and coordinating with our marketing department on lead generation. You will also be tasked with overseeing the activities and performance of your sales team by tracking sales goals, setting individual sales targets, and facilitate the ongoing training of your salespeople.

A Bachelor's degree in business or a related field is required. In order to succeed in this role, you will need excellent communication skills and the ability to lead a sales team. Previous experience in a sales-related role is a plus.

Sales Manager Responsibilities:

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.

• Seeting individual sales targets with the sales

team.

• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.

Sales Manager Requirements:

• Bachelor's degree in business or related field.
• Experience in planning and implementing sales strategies.
• Experience in customer relationship management.
• Experience managing and directing a sales team.
• Excellent written and verbal communication skills.
• Dedication to providing great customer service.
• Ability to lead a sales team.

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Role: Major Incident Manager

Job Requisition Number: JR39669

Job Level: 6-9 years of relevant experience

Location: Singapore

Key Skills: Incident and Problem, IT Service Management

Job Objectives

Monitor and to manage the technology Incidents impacting Banking clients group businesses across all subsidiaries and 19 countries and territories in Asia Pacific, Europe and North America.

The Major Incident Manager also works directly with Application and Infrastructure support staffs, Operations, Business and vendors to ensure agreed service levels are met.

Key Responsibilities

• Manages technology incidents impacting Banking clients group businesses

• Work with relevant business & technology group/units to comply with the Incident and Problem Management processes and procedures, to facilitate and improve incident recognition, logging, assignment, tracking, status notification, escalation, documentation and management reporting in full compliance with Banking client’s standards on Incident and Problem Management functions

• End to end ownership of the Major Incident with the aim to minimize the time to restore the services.

• Establishing strong command and control of an Incident, establishing clear accountability and precise evaluation of complex issue scenarios.

• Participation in all incident resolution calls to facilitate incident determination, recovery and resolution

• Timely incident recognition, logging, assignment and resolution (or bypass / temporary resolution where permanent resolution within the allotted timeframe is not feasible) with proper documentation

• Incident progression co-ordination and monitoring of Incidents and potential areas through symptoms, trends or deviations from standards

• Escalation of critical and unresolved Incidents to appropriate levels of management

• Ensure incident data is accurately captured and documented in the incident reporting tool.

• Post Incident activity to ensure highest levels of service quality and improving service levels through

identification of problem trends and causes which impact the delivery of production services.

• Ability to communicate well and manage highly stressful situations during the Incident.

• Problem Management: Experience in various problem-solving methods like five whys, Fish bone etc. End to end ownership to initiate, track and the closure of problem tickets and the preventive actions.

• Participate in the standard Post-mortem (Root cause analysis) process to ensure no repeat of any technology incidents with known root cause.

• Management reporting

• Effective and accurate incident reporting and assignment by using tools, which are customized and

implemented, where applicable. Work towards effective use of these automated solutions with other tools and procedures within command center/ datacenter, in order to garner and present an accurate picture of the incident situation, minimize adverse change impact, and facilitate the incident recognition and resolution process.

• Work in co-operation with other Technology & Operations/Shared Infrastructure Services functions to help maintain an acceptable audit rating.

• KPI Metrics and Reporting: Capture Incident timelines in ticketing tools, Incident Impact and Resolution Duration and the associated KPIs.

• Ensure compliance to Group Technology & Operations Policies and Standards

Key Requirements

• Bachelor’s degree in Business, Computer Science, or related discipline required.

• ITIL certification is a must

• Experience: 8-10 years managing complex IT initiatives in a matrix environment or Operational Line

Managers experience is preferred.

• Excellent English communication skills (written and oral), with experience interacting with all levels of management

• Experience in Application support, Knowledge on EOD Batch processing, Infrastructure (Storage, Network, Unix/Linux etc), Web/Application/Middleware services, Good to know Payments flow.

Please forward your resume in MS word format to [email protected] and [email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Leasing Senior/Manager in top tier Real Estate Developer

• Leasing/Real Estate, good learning oppportunities
• Local Singaporean and prestigious property developer
• Stable firm with great benefits for employee and family

Our client is a dynamic and innovative real estate development firm specializing in retail properties. We are seeking a skilled Retail/Office Leasing Manager to join our clients team and play a crucial role in driving tenant occupancy and maximizing property revenue.

Responsibilities:

• Identify and prospect potential retail tenants to fill vacant spaces within the portfolio.
• Develop and implement effective leasing strategies to attract high-quality tenants and achieve targeted occupancy rates.
• Conduct thorough market research and analysis to determine competitive rental rates and leasing terms.
• Prepare and present leasing proposals to prospective tenants, showcasing the benefits of our properties.
• Negotiate lease agreements, rent terms, concessions, and other leasing-related terms in alignment with company objectives.
• Foster positive relationships with existing tenants, addressing concerns and proactively addressing leasing-related issues.

Qualifications:

• Bachelor's degree in any field, however Real Estate degrees will be given priority.
• 3 years of experience in leasing, real estate, or property management, preferrably in Retail or Office leasing.
• Proven track record of successfully negotiating lease agreements and achieving occupancy targets.
• Excellent communication, presentation, and negotiation skills.
• Ability to work collaboratively with cross-functional teams and build strong relationships.
• Highly organized, detail-oriented, and able to manage multiple leasing activities simultaneously.
• Results-driven mindset with a demonstrated ability to meet leasing goals and deadlines.

For more information about this role please contact Alex Beattie at +852 3892 2368 or email to [email protected].

Data collected will be used for recruitment purposes only. Personal data provided by job applicants will be used strictly in accordance with the Personal Data (Privacy) Ordinance. We regret that only the shortlisted candidates will be notified.

Top UK Property Broker looking for a BD Manager in Singapore, great opportunity for growth of a new business/channels. Experienced Team, good support

• Top UK Property Broker in Singapore, Startup environment, great growth potential
• Singapore location, experienced team, learning opportunities and good package
• Advantageous to have experience in Real Estate/Property Development BD/Sales

Our client is a dynamic real estate agency offering exceptional property services, expert advice, and personalized solutions for buyers, sellers, and investors in Singapore's competitive property market. The team seeks a Business Development candidate preferably from the Property & Real Estate market that has a proven track record.

Responsibilities

• Conduct research for multiple initiatives within Singapore to develop new channels of business
• Developing and executing strategic plans to increase business growth and achieve targets
• Managing existing and developing new pipeline of leads for continued business growth
• Conduct presentations to target market through different events such as seminars, networking events, exhibitions, and any other relevant events
• Strong network in the local market to assist in building immediate and long-term pipeline

Requirements

• Proven track record in a Sales/Business Development role or related function in Real Estate in any location is REQUIRED
• Someone with UK Property Experience will have an advantage
• Build strong relationships with stakeholders at all levels
• Flexible and able to adapt to an ever-changing business landscape
• Excellent communication and presentation skills
• Mandarin & English is REQUIRED

For more information about this role please contact Alex Beattie at +852 3892 2368 or email [email protected]. Data collected will be used for recruitment purposes only. Personal data provided by job applicants will be used strictly in accordance with the Personal Data (Privacy) Ordinance. We regret that only the shortlisted candidates will be notified.

About the Agency:

We are the world’s largest independent global B2B marketing agency, where curious minds create the future. This is where you will find thought provoking, ego-quashing, mistake learning, all including, convention breaking, and always growing marketers with a passion for what they do.

Recent accolades include Large Agency of the Year 2022, Global ACE Awards Gold winner 2022, and being on the Sunday Times Fast Track 100 list.

We’re curious—about change, about that next opportunity, and about you. And we’re building a place for people with the creativity and camaraderie to enjoy life at Transmission and help write our future.

The Role

We are looking for a super ambitious, super confident Client Marketing Manager to join our amazing Client Marketing team to develop and deploy strategic marketing programs for our leading international clients. Acting as the client’s trusted advisor, you’ll be across all aspects of the accounts from marketing strategy and campaign direction, program performance and delivery, service excellence and commercial management.

Passionate about marketing, you should be familiar with B2B buying cycles, customer journeys and personas. Having solid knowledge of short and long-form content types and multi-channels, especially digital and social media is a must. And if you have IT/technology marketing and/or ABM experience it would be the icing on the cake!

This position can be located in either Sydney, Australia, or Singapore.

What You’ll Do:

• Strategic B2B marketing consultancy, advice and best practice recommendations
• Planning, direction and control of client programs and campaigns
• Leading client briefing meeting and workshops
• Brainstorming creative and messaging ideas
• Senior stakeholder relationship building and networking
• Account growth planning and execution
• Account reviews, performance assessments, value measurement and ROI
• Commercial forecasting, pipeline management, programme estimating, revenue recognition and utilization reporting

What You’ll Bring:

• Bachelor’s degree (in marketing or a related field would be ideal, but not essential)
• 5+ years B2B marketing experience (either agency or client side)
• Digital experience
• Martech experience (ideal but not essential)
• Sound understanding of the latest B2B marketing trends, challenges and opportunities
• Can confidently give strategic marketing advice
• Can demonstrate ability to win new business and grow existing client accounts
• Confident at senior relationship building and stakeholder management
• Strong business and commercial acumen
• Passionate about marketing excellence

Benefits & Perks

• 20 days annual leave, which increases by 1 day for every year with us (up to 25 days)
• Learning & development program- An allowance to empower and support you in your professional development.
• Flexible benefits
• Hybrid Work Model: We've adopted a flexible hybrid working environment.
• Birthday celebration and day off
• Medical and vaccine/booster leave
• Dedicated learning and development program for every member of staff
• Company Culture Committee covering wellness, D&I, CSR and social – lots of initiatives.
• Team events (get together and enjoy with the team) and stuff to get involved with!
• Working with a young, vibrant team in a globally renowned co-working environment

We’re smart.

And have a constant urge to learn more. We encourage questions and innovative mindsets. At the same time, we value empathy and collaboration over ego. The most rewarding outcomes are achieved together.

We’re fearless.

We celebrate the diversity of thought and experiences. We push boundaries. We’re not afraid of failure. We welcome it because learning from mistakes is how we grow as people and as a company.

We’re transparent.

We earn trust by showing respect and being honest. We value the breadth and depth of each person and their story. We form a happier, healthier, more confident team because we’re open with each other and have unique ways of thinking.

This is how we drive your now and define your next. Come join us.

Transmission is an Equal Opportunities Employer. We are committed to fostering an inclusive workplace and your race, gender, sexual orientation, age, or disability have no influence on our hiring decision.

SCOPE

The incumbent in the position is responsible for managing the Guest Relation Section and providing the highest professional services in accordance with Kempinski’s policies, procedures, and service standards. They also act as a representative of the hotel management and handle all guest relation matters brought to their attention, to the satisfaction of the guest.

OVERALL OBJECTIVES

The job of Guest Relations Manager is executed satisfactorily when:

KEA (Kempinski Experience Assessment) audit results are 85% and above.

LQA (Leading Quality Assurance) audit results are 85% and above.

CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.

Hotel and Outlets are promoted.

Guest complaints are minimized and if occur followed up efficient and are reported to Operations team.

In case of immediate need, the Guest Relations Manager helps with reception duties.

MAIN RESPONSIBILITIES

Communication of hotel & company philosophy and internal hotel representation.

Have an in-depth knowledge of the hotel and the geographical layout of the city / surroundings.

Be knowledgeable about all VIPs in-house, hotel functions and special events.

Collect as much feedback information on VIPs as possible (on daily basis) by checking e.g. Google, Opera PMS company wide, briefs and distribute this information within the hotel to all relevant departments by e.g. daily guest fact sheets/reports, newsletter, etc. and ensure information is updated in the guest profile.

Welcome, facilitate and bid farewell to as many guests as possible.

Top VIPs MUST be welcomed upon arrival, escorted to their room and bid farewell upon departure.

Prepare the iPads for in-room check-ins.

Prepare the daily amenity report.

Handle special amenity requests and room setup’s for anniversaries, birthdays, honeymoons etc.

Liaise with FOM, to prepare tailor made guest itinerary for Top VIP’s when appropriate and coordinate VIP greetings and departures – ahead of time.

Obtain as much information about a guest’s stay to be entered in the guest history.

Welcome visitors to the hotel, assist with general information, internal promotions and directions.

Handle guest complaints and requests in a polite and efficient manner, give further instructions to the relevant staff if needed to ensure optimal guest satisfaction.

Maintain a record of all complaints and requests, follow up and inform concerned operating departments.

Handle all incoming Guest Intelligence Pre-Arrival Surveys.

Create and implement a minimum of 5 Platinum level and 3 Black level Local Experiences for the hotel.

Perform special projects and related duties as assigned.

Walk throughout the hotel recognizing guests and engage with them appropriately.

Attend & participate in daily briefings as scheduled.

Report potential and existing hazards and rectified immediately.

Provide information to all guests regarding the services and possible internal promotions of the hotel.

Senior Management on any unusual circumstances that might affect guest service and expectation.

Take decisions on upgrades / comps / rebates etc. as per stipulated hotel policies and procedures.

Participate in training programs.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

REQUIREMENTS

• Warm, pleasant, friendly and confident, with good interpersonal skills.
• Possess good command of English
• Minimum 3 years experience in a similar role
• Comprehensive Opera knowledge
• Mature & Customer focused.