Are you keen to accelerate your career in banking? This is a rare opportunity to be part of a leading banking organization and be amongst global elite.

• Opportunity to move to the prestigious premier wealth management segment. Serve AI, HNW, UHNW offshore and onshore bank clientele.
• Provide advisory to priority clients on market trends, identity and communicate relevant investment opportunities.
• Understand the region's banking compliance requirements and adhere to the bank's compliance standards. What is it for? How is it relevant to the banking world at large?
• Build relationships with onshore and offshore high net-worth banking clients.
• Construct portfolios based on market data, market movements and trends. Achieve targeted returns for banking clients.

Key Responsibilities

• Demonstrate a comprehensive understanding of the industrial tyres & rims market, including major players, competitors, and emerging trends.
• Conduct market research to identify opportunities and inform strategic sales decisions
• Client Engagement:
• Utilize technical knowledge to effectively communicate tyre and rim specifications to clients.
• Address client inquiries, provide tailored solutions, and ensure customer satisfaction.
• Develop and maintain strong relationships with key stakeholders, including clients, vendors, and industry partners.
• Identify and pursue new business opportunities, including international trade ventures.
• Prepare and deliver compelling sales presentations using tools such as PowerPoint.
• Achieve and exceed sales targets through effective account management and negotiation.
• Leverage knowledge of the Tyre & Rim industry or Mechanical Engineering to support sales processes.
• Utilize technical tools such as AutoCAD and Photoshop to assist in client presentations or product customization.
• Demonstrate foundational drawing skills when required to clarify or visualize technical concepts.

Qualifications and Skills:

• International Trade Experience: Previous involvement in cross-border business is an advantage.
• Experience in sales, with a strong focus on the industrial tyres & rims sector or related industries.
• Technical Proficiency: Familiarity with computer applications such as AutoCAD, Photoshop, and PowerPoint is essential.
• Communication: Strong interpersonal and negotiation skills, with the ability to build rapport and trust with clients.
• Problem-Solving: Ability to analyze client needs and propose effective solutions.

Thank you for your application and we regret that only shortlisted applicants will be notified

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EA (18C9514/R23118479)

Summary:
We are looking for a skilled Project Manager to lead and support projects in the Trade Finance domain. The ideal candidate will have expertise in managing stakeholders, coordinating cross-functional teams, and ensuring seamless execution of project objectives. This role is perfect for someone with experience in banking or consulting for the financial sector, who thrives on challenges and pays close attention to detail.

Key Responsibilities:

• Project Support:Assist in leading and managing project activities under the Program Manager’s guidance.
  Establish standardized project management processes, including reporting structures and content.
  
• Coordination and Reporting:Oversee cost and resource coordination across business areas.
  Consolidate and report status updates to Program Management.
  Manage progress and address issues involving BA, Operations Consultants, and Developers.
  
• Stakeholder Management:Coordinate with Business and IT stakeholders to meet project goals.
  Negotiate with stakeholders to resolve conflicts and ensure timely project delivery.
  

Key Qualifications:

• Proven expertise in Trade Finance and strong PMO experience in large-scale projects such as core banking.
• Experience in banking (as an employee or consultant) with a deep understanding of financial systems and operations.
• Strong leadership, capable of driving projects without relying on direct instructions.
• Preferable experience in package system implementation and excellent communication skills for engaging diverse stakeholders.
• Attention to detail, risk assessment capabilities, and a mindset to embrace challenges and undertake risks.

This role offers an exciting opportunity to contribute to critical Trade Finance projects in a dynamic and challenging environment.

please send your cv to [email protected]

Job Responsibilities:

- Oversee financial planning and business performance analysis, including budgeting, forecasting, cash flow, investment and risk management activities.

- You will ensure the accuracy of financial statements and adhere to corporate reporting timetables. You will also assist in implementation of management and administrative financial systems to provide structure for sustained business growth.

- To ensure compliance with established financial processes, compliance requirements, financial reporting and review of revenue, expenditures, asset management, tax, management reporting and administration.

- You will be responsible for the implementation of finance strategies and objectives. You will manage and liaise with external auditors and tax agents.

-You need to possess the knowledge to evaluate the company's P&L and also plan for effective finance strategies.

Requirements:

- Possess a degree in accounting or finance with at least 8 years of relevant experience.

- Prior experiences from the F&B industry is an advantage.

- Have a strong understanding in inventory management and costing.

- Possess strong communication and presentation skills.

• Manage & develop new customers based for spare part sales in the industrial, Marine & Offshore/Oil Gas market.
• Responsible for maintaining a high standard level of customer services and good customer relation.
• Responsible for maximizing a high level of profit margin and ensure meeting the pre-set sales target.
• Executing sales & marketing strategies to maximize opportunities in both domestic and international markets.
• Make sales presentation and provide technical support to customer
• Gather information on market demand, competition and latest technologies.
• Submission of weekly, monthly and quarterly reports.

Senior M&E Manager

Visit www.ppsjob.com.sg

Responsibilities :
Reporting to the Project Manager/ Project Director/ Business Unit Head
Manage all M&E works and issues at site in accordance to the contract drawings and specifications
Conduct periodic inspections for all M&E systems
Ensure all M&E and related works carried out by sub-contractor are planned and executed to the requirements of the project
Manage the procurement of equipment and labour according to the allocated budget
Deployment and storage of M&E materials and equipment delivered by subcontractors
Prepare method statement, shop drawings, installation/ T&C check sheets, work
progress report and other relevant documents for M&E related works with project team
Liaise with consultants, clients and subcontractors on M&E works progress, coordination and decisions
Drive the implementation of innovative M&E initiatives and practices on site to improve productivity and achieve lean outcome

Requirements:
Degree in Mechanical & Electrical Engineering or equivalent
Minimum 15 years of working experience in Main Contractor involving M&E works
Good safety knowledge and attitude
Ability to liaise with statutory authorities
Working Days: 6 days work week

[Job ID: 401667]

Responsibilites:

• Analyze clients’ financial situations and recommend suitable banking products, such as loans, investments, and savings plans.
• Build and maintain strong relationships with existing clients, ensuring their banking needs are met.
• Act as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
• Understand clients' financial goals and objectives to offer tailored banking solutions.
• Identify opportunities to cross-sell and upsell bank products and services to existing and potential clients.
• Achieve sales targets for new business, product offerings, and customer acquisition.
• Provide financial advice and consultation services to clients, helping them make informed decisions about their banking and financial products
• Manage a portfolio of clients, ensuring their financial needs are met and any issues are resolved promptly.
• Monitor and review clients’ portfolios to ensure they are aligned with their financial objectives.

Requirements:

• Degree holder.
• Driven and goal-focused individuals who are passionate about financial planning and wealth management.
• Willing to work a 5.5-day week, with the flexibility to meet clients beyond regular hours.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Sandy Ng

EA Personnel Registration Number: R24125475

EA License No.: 07C5771

Job Responsibilities:

• Full responsibility for safe Technical operation of a Fleet of tanker vessels assigned to you.
• Besides day to day close monitoring of vessels, you will be required to preparation and supervise dry-dockings and repairs, carry out vessel inspections, conduct technical investigations, ensure certification and documentation of vessels under your charge are up to date and meet international safety standards.
• You need to monitor closely vessel’s energy consumption on a day to day basis to enhance commercial performance with timely intervention.
• You need to drive safe work culture and inspire the shipboard team
• You will also judiciously manage budgets allocated to vessels and produce regular reports.

Job Requirements:

• Minimum 10 years sailing experience.
• Minimum 3 years sailing experience as Chief Engineer.
• You should be professionally sound, highly motivated & a good team player.
• You need to have the physical fitness as per the job demand.
• Good leadership qualities & strong commitment to safety/compliance procedures are essentially needed in our organization.

- Coaching and training sales, marketing, and management professionals.

- Building a sales pipeline through the acquisition of new prospective clients.

- Creating new sales opportunities.

- Maintaining good relationships with existing customers.

- Researching market trends.

- Preparing reports and sales forecasts.

- Achieving sales targets and key performance indicators (KPIs).

- Excellence in verbal and oral communication skills.

Hankyu Hanshin Express Southeast Asia (HHESA) belongs to Hankyu Hanshin Express group, the global logistics company.

HHESA is the Regional Headquarter of Southeast Asia and South Asia, and supports the subsidiaries in the region.

We are looking for a Regional Corporate Planning Manager who can support our Management.

[Job Descriptions]

1. Formulation and promotion of business strategies and medium- to long-term management plans in ASEAN and South Asia.

2. Formulation of business budget policy in ASEAN and South Asia and analysis of the difference between budget and performance .

3.Support, guidance, and training for the business strategy of subsidiaries.

4. Preparation of meeting materials and reports to Japan headquarter in Japanese.

5. Translation of the instructions / documents from Japan headquarter into English to share with staffs in subsidiaries and to apply to related organizations.

6. Joining regular web meeting with Japan headquarter.

7. Formulation of recruitment plan.

8. Formulation of human resource development plan for subsidiaries.

9. Monitoring HR Evaluation System operation for subsidiaries.

10. Manage payroll and employee welfare.

11. Manage personnel appraisal, promotion and appointment .

12. Development and Update Employee Handbook and personnel-related regulations.

13. Apply and Renew VISA of other countries / EP / Airport Pass.

[Requirements]

1. Computer skills (MS word, excel, powerpoint,Outlook).

2. Experiences in Corporate Planning more than five years.

3. Experiences in Human Resource more than five years.

4. Basic knowledge of freight forwarding to formulate business strategies.

5. Japanese language (JLPT N1 level) is required to communicate with Japanese customers and Japan headquarter.

6. Sometimes required to go overseas (ASEAN and South Asia) for business trip.

- Coaching and training sales, marketing, and management professionals.

- Building a sales pipeline through the acquisition of new prospective clients.

- Creating new sales opportunities.

- Maintaining good relationships with existing customers.

- Researching market trends.

- Preparing reports and sales forecasts.

- Achieving sales targets and key performance indicators (KPIs).

- Excellence in verbal and oral communication skills.

• Regional portfolio
• Newly created function due to business expansion

About Our Client

We are a global conglomerate with complex business streams. Due to expanding business needs, we are looking for a regional FP&A Manager to manage reporting to regional leadership team. They are currently at the stage of transformation with new systems implementation and adopting new processes to drive process efficiencies.

Job Description

You will be responsible for the monthly management reporting and forecasting, ensuring accurate and timely submission of financial results from all markets. Key responsibilities include collating and analyzing monthly financial data, providing variance analysis, supporting the annual budget and forecast rollout, maintaining the management reporting system, and handling other ad-hoc tasks as needed.

The Successful Applicant

Ideally, you possess a degree in Accounting/Finance from a reputable university with at least 6 years of relevant working experience with the recent years in a regional/group FP&A role. A self-motivated team player, you possess excellent problem solving and interpersonal skills and the ability to articulate issues and work with the different departments in the organization. You should thrive well in a growing business and unstructured environment, with the ability to adapt to changes easily.

What's on Offer

The successful candidate can expect a stable and rewarding career with growth opportunities as the business expands globally.

Contact

Jessly Chew (Lic No: R1549000 / EA No: 18S9099)

Quote job ref

JN-012025-6634470

Phone number

+65 6416 9869

Michael Page International Pte Ltd | Registration No. 199804751N

• Conduct market research to identify potential business opportunities, market trends, and customer needs.
• Analyze market data to assess market size, competitive landscape, and target demographics.
• Use insights from market analysis to develop strategies for business growth and market penetration.
• Develop and implement business development strategies and action plans to achieve sales targets and revenue goals.
• Identify key markets, industries, and sectors for expansion and prioritize growth opportunities.
• Collaborate with senior management to align business development strategies with the overall business objectives.
• Cultivate and maintain relationships with existing clients or customers to foster loyalty and repeat business.
• Develop strong client relationships by understanding their needs, addressing concerns, and delivering value-added solutions.
• Act as the primary point of contact for clients, handling inquiries, negotiations, and contract renewals.Prepare and deliver compelling proposals, presentations, and pitches to prospective clients or customers.
• Customize proposals to address the specific needs and requirements of each client or customer.
  Showcase the company's products, services, and capabilities effectively to win new business opportunities.
• Prepare and deliver compelling proposals, presentations, and pitches to prospective clients or customers.
• Customize proposals to address the specific needs and requirements of each client or customer.
  Showcase the company's products, services, and capabilities effectively to win new business opportunities.
• Manage relationships with partners and collaborators to ensure mutually beneficial outcomes.
• Priority of have experience under MCST industry .

Role and Responsibilities

1. Supervise and coordinate assigned shift; conduct daily pre-operation meeting with staffs on duties

2. Conduct On-the-Job Training (OJT) to employees including the proper and safe manner of routine cleaning using equipment & machinery

3. Ensure all daily and periodic cleaning works are carried out as per schedule

4. Attend to complaints and ensure customers' satisfaction

5. Check on staff punctuality and discipline

6. Any other duties assigned by Superiors and Clients

Requirements

1. Able to work midnight shift

2. Able to work OT including weekends and public holidays.

3. Able to work in islandwide locations, and able to go to multiple locations daily.

4. Excellent customer service skills and able to interact well with clients

5. At least 2 year’s experience in similar role in cleaning sector

Role and Responsibilities

1. Assist operation manager to supervise daily operation and activity for Hotel department

2. Liase with operation manager on planning and execution of tasks/projects

3. communicate HR Department for manpowper planning and if required conduct interview.

4. Assist Operation manager to develop and improve KPI’s

5. Act as a communication conduct between management and staff.

6. Resolve conflicts and mediate disputes between employees.

7. Attend to complaints and ensure customers' satisfaction

8. Any other duties assigned by directors

Requirements

1. Able to work in islandwide locations, and able to go to multiple locations daily.

2. Able to work OT including weekends and public holidays.

3. Atleast 2-3 years’s of relevant experience

4. Excellent interpersonal skills

The Role

Custody Operations Manager is responsible for managing the custody framework to safeguard funds maintained in the Trust account on behalf of investors. The incumbent submits custody reports to senior management for management oversight, and ensures the custody processes comply with the regulations and the Group policies and procedures. This role is based in Singapore.

Responsibilities

• Managing the custody framework for complying with regulatory, policy standards and procedures
• Perform regular reviews of the custody services and systems
• Escalate any potential issues to the senior management
• Monitor the safekeeping and movement of customers’ monies in Trust account
• Ensures timely reconciliation of the funds in the Trust account
• Process funds withdrawn from Trust account based on investors’ authorisation
• Collaborate with cross-functional teams to integrate custody services within Chintai
• Stay up to date with industry best practice and compliance requirements
• Provide support to internal stakeholders on custody-related matters
• Prepare and present custody reports to the senior management for oversight on custody activities

Experience & Qualifications

1. Degree or higher in finance, business administration
2. Minimum 5 years of direct experience in custody services with regulated financial institutions.
3. Strong knowledge of custody practices and processes
4. Familiarity with tokenization of digital assets
5. Good knowledge of compliance requirements for custodial services
6. Excellent leadership and managerial skills
7. Strong analytical and problem-solving abilities
8. Good communication skills with stakeholders at all levels

Key Responsibilities

1. Identify and Prospect:
• Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products, and services - or new ways of reaching existing markets.
• Generate leads and cold-call prospective customers.

2. Develop Relationships:
• Develop and maintain strong relationships with key stakeholders including customers, partners, and industry professionals.
• Nurture and grow partnerships to create mutual benefits and drive growth.

3. Strategic Planning:
• Develop and execute strategic plans to achieve sales targets and expand the company’s customer base.
• Identify and prioritize business opportunities aligned with company goals and objectives.

4. Proposal Development:
• Prepare and deliver compelling proposals, presentations, and sales pitches that articulate the value proposition of the company’s products and services.
• Negotiate and close deals to maximize revenue and profitability.

5. Market Analysis and Intelligence:
• Conduct market research and analysis to identify trends, opportunities, and threats.
• Monitor and analyze market conditions, competitor activities, and industry developments.

6. Collaboration and Coordination:
• Work closely with marketing, product development, and operations teams to ensure alignment of business development efforts with company objectives.
• Collaborate with internal stakeholders to optimize customer experience and satisfaction.

7. Reporting and Metrics:
• Track and report on key business development metrics and KPIs.
• Prepare regular reports and presentations for management to evaluate performance and progress towards targets.

Requirements

• Proven track record in business development, sales, or relevant role.
• Strong understanding of market dynamics and customer needs.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to prioritize, meet deadlines, and work independently.
• Bachelor’s degree in business administration, marketing, or related field.

Job Summary:

We are looking for an innovative and results-driven Product Development Manager to oversee the development and enhancement of our web services. This role involves managing the product lifecycle, from conceptualization to launch, ensuring that our web service offerings meet client needs, market demands, and align with the company’s strategic goals. The ideal candidate will have a strong technical background, experience in web service products, and the ability to lead cross-functional teams in a fast-paced environment.

Key Responsibilities:

• Product Strategy: Develop and refine the product roadmap for the web service portfolio, aligning with market trends, customer feedback, and business objectives.
• Product Development: Lead the entire product development process, including ideation, requirements gathering, design, development, and testing, ensuring timely delivery.
• Market Analysis: Conduct competitive analysis and market research to identify opportunities for innovation and improvement in web service offerings.
• Cross-functional Collaboration: Collaborate with engineering, sales marketing, and customer support teams to ensure successful product launches and ongoing enhancements.
• Customer Focus: Work closely with clients to understand their needs, gathering insights to inform product development and ensuring customer satisfaction with existing offerings.
• Project Management: Manage multiple product development projects simultaneously, ensuring adherence to timelines, budget, and quality standards.
• Product Testing & Quality: Oversee product testing phases, ensuring that web services are reliable, scalable, and meet the highest quality standards.
• Performance Monitoring: Track product performance post-launch, using key performance indicators (KPIs) and analytics to assess success and identify areas for improvement.
• Innovation & Improvement: Stay up to date with industry trends, technological advancements, and market needs to drive continuous improvement and innovation in product offerings.
• Development: Handles the Backend API codes and system design, liaising with frontend developments to deliver the necessary features as required.

Qualifications and Skills:

• Bachelor’s degree in Computer Science, Engineering, Product Management, or a related field.
• 5+ years of experience in product management or product development, preferably in web services or software products.
• Proven experience in leading the full product lifecycle from concept to launch.
• Strong technical understanding of web services, APIs, cloud platforms, and digital solutions.
• Excellent communication, project management, and leadership skills.
• Analytical mindset with the ability to interpret data and make informed product decisions.
• Ability to collaborate effectively with technical and non-technical teams.
• Experience with .NET Core & RESTful API design is a bonus.
• Experience working with Frontend technologies like VueJS and Flutter.

• Plan and manage multiple engineering projects from conceptual development to handover, within budget, deliver on time, safety alertness and the required quality.
• Able to prioritize tasks and assign manpower to ensure that the overall resources are used effectively and within project deadlines.
• Assist to prepare bid tender for new projects and ensure project compliance with company policy and guideline.
• Evaluate and authorize changes that significantly impact the scope budget or timeline of a project.
• Lead the most complex or critical engineering projects, monitor progress and performance against the project plan.
• Identify and resolve operational problems and minimize delays.
• Select, guide and develop a team of project member with operational responsibilities to ensure that the organization achieves it business objectives and complies with all relevant regulations and laws.
• Ensure that organization and government standards on safety are met and ensure customer safety & quality specifications are consistently met.
• Allocate capital and human resources to maximize productivity and supervise and implement project expense, other assets and resource within budget.
• Analyze and approve project investments that best meet the organization needs.

Requirements:

• Recognized Degree in Electrical or Mechanical Engineering or related field of studies.
• Possess 8 to 13 years relevant experience in the local Electrical / ACMV Engineering industry
• Outgoing with strong interpersonal and communication skills.
• Ability to work independently and target oriented in a fast-paced environment.
• Ability to interact effectively with project members and stakeholder at all levels.

Bayes provides career opportunities with reputable and progressive Employers and prioritizes the interests of all whom we represent. If the role resonates with you and your professional experience complements the responsibilities listed, send your resume to [email protected]

All personal data supplied will be treated in confidence, and as permitted by law. For further enquiries, please visit our website which shares our Privacy and Data Protection Policy.

Kashmiethaa V Chandran | Associate

Built Environment Vertical

EA Registration R24122846

Roles & Responsibilities

Job scope:

Responsible for implementing business plans relating to staff control, handles people issues, performs store-level support functions including customer service, scheduling, day-to-day operations, cashiering, loss prevention, maintenance, and back office support. He/she is responsible for the recruitment, training and motivating staff, and assisting the outlet manager in day-to-day activities of an outlet.

· Coordinate daily roster and supervise attendance

· Supervise and coordinate, pre-meal meeting conducted with staff daily

· Project and order required supplies

· Provide co-ordination and services for both kitchen and service.

· Provide suggestions or develop new SOP to improve on operation.

· In-charge of recruitment, selection and training of new hires

· Monitor and manage the staff performance including punctuality, customer service and food quality

· In-charge of overall supervision of the outlet/restaurant

· Facilitate innovation and lead staff to implement change

· Manage an efficient team of service staff by coach, training, and supervising staff to operate stations and deliver a great customer experience

· Ensure and maintain service quality and professional etiquette

· Customer feedback management

· Examine food and beverage preparation

· Ensure quality control for food and service

• manage shop staff and arrange store work schedule.

• Beverage preparation such as tea, ice cream and other kitchen duties.

• Cashier and counter duties as assigned.

• Maintaining the overall cleanliness and tidiness of work areas.

• Be involved in the opening and closing of the store (depending on the shift).

• Other job tasks related to outlet operation

Working Days:

6 days

Working Hours:

12:30pm -- 11:00PM

10:30PM -- 9:00PM

Location:

AMK Hub near MRT and bus interchange

Toa payoh MRT

Responsibilities

In-charge of overall store day-to-day operations and ensure smooth operations

Develop and implement sales strategies aimed at consistently driving sales volume and achieving store sales targets.

Lead and supervise the retail team members to ensure they achieve desired outcomes and effectively address any employee concerns.

Responsibly handle and address customer inquiries regarding product, pricing, availability, delivery or any other related matters.

Assist in store promotional events and campaigns with the corporate team.

Roster planning.

Ad hoc duties as assigned.

Requirements

Diploma in any discipline

At least 3 - 5 years of relevant working experience in fashion retail industry preferrably with supervisory experience

Good communication and presentation skills

Your role as Assistant Sales Manager is to be the leader of the Sales Team.

Your role involves actively seeking new business prospects to meet sales objectives and expanding our client base. Additionally, you will cultivate and strengthen connections with new and existing clients, comprehensively understanding their requirements, offering tailored solutions, and introducing new or alternative products to address their needs.

You will work closely with the sales team, utilizing strong communication and negotiation skills to identify, upsell and cross-sell opportunities for potential and existing clients.

You will play a crucial role maintaining long-term partnerships and maximizing revenue from new and existing clients, for the company.

Duties and Responsibilities:

1. Account & Client Relationship Management:

· Develop and maintain strong relationships with assigned clients.

· Understand clients' needs, business objectives, and challenges to provide tailored solutions.

· Provide consultation and proposals for indoor plants and landscape solutions.

· Managing new and existing client accounts.

· Act as the point of contact for clients and ensure a seamless and positive experience for clients.

2. Sales Target Achievements:

· Focus on acquiring new customers to achieve revenue growth and meet sales targets

· Additionally, aim to achieve revenue retention and growth from existing customers

· Negotiate/close deals and handle customer feedback.

3. Collaboration and Coordination:

· Work closely with other departments such as operations, accounts, and CRS team.

· Ensure a coordinated approach to client management.

· Share insights and feedback from clients to improve products and services.

4. Performance Monitoring and Reporting:

· Monitor and report on sales performance.

Qualification and Criteria:

Personality traits:

1. Communication and Interpersonal Skills:

· Good communication, listening and presentation skills.

· Possess good interpersonal skills.

· Comfortable in talking to people.

2. Independence and Collaboration:

· Able to work independently and work well with others.

3. Motivation and Results Orientation:

· Self-motivated and results oriented.

Expertise:

1. Educational Background & Work experience:

· Degree or Diploma in any related field

· At least 2 years of experience holding a leadership role in Sales.

2. Analytical and Problem-Solving Skills:

· Strong analytical skills, meticulous, and a good problem-solver.

3. Negotiation and Closing:

· Strong negotiation and closing abilities.

· Ability to to understand clients' business needs and tailor solutions accordingly.

4. Adaptability and Time Management:

· Able to multi-task.

· Able to work in a fast-paced environment

5. Technology and System Proficiency:

· Comfortable in using systems such as Microsoft Dynamics 365 Business Central.

6. Adherence to Processes:

· Good in following procedures and workflows

Additional Information:

Location: East Area

Working Hours: Mondays- Fridays: 8.30am-5.30pm
5 days a week, off on weekends and PH

Transport allowance provided

Sales Incentive

Interested candidates, please click Apply or send your detailed Resume to:

[email protected]

Ascend Recruitment Pte Ltd (EA License No.: 24C2089)

Sean Ong (Reg. No.: R24122829)

Job Description

• Ensure high guest satisfaction to build loyalty and return business
• Is responsible for the proper and efficient functioning of the Concierge and Bellhop activities
• Handles staff rostering for baggage and concierge department
• Trains, motivates and coaches staff
• Anticipating guest needs and requests, and creating memorable experiences through personalized service
• Responding to requests or complaints made by guests in professional and polite manner in order to guarantee guest satisfaction.
• Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a leader in displaying outstanding hospitality skills.
• Empowers team members to provide excellent guest service.
• Provides services that are above and beyond for guest satisfaction and retention.
• Maintain a strong relationship with all departments to support hotel operations and goals and to expedite the resolution of any problem that may arise through the general operations of the hotel.
• Regularly review and analyze guest feedback, conducting surveys and utilizing guest satisfaction metrics to drive improvements.
• Implementing procedures/guest recognition program, communicating and ensuring the process.
• Actively conduct and deliver training contents to constantly refresh the team members on the SOPs, service best practices and others.
• Continuously refine service standards and SOPs; communicate these to team members to ensure compliance.
• Maintain high visibility in public areas during peak hours.
• Coordinates and ensure smooth baggage and item delivery and collection for guest stay
• Brief department of any upcoming activities
• Handles activities taking place in the hotel and familiarizes with the VIP/group arrivals/departures, etc
• Ensure safety and hygiene in work areas
• Is familiar with all hotel emergency procedures

Job Requirement

• At least 2 years of experience in a similar capacity
• Well-groomed with excellent interpersonal and communication skills
• Positive work attitude, able to work independently and in a team

Scope & Responsibility:

• Advise company in all submission of fire safety documents to Singapore Civil Defence Force (SCDF) for approval
• Review and update Emergency Response Plan (ERP) as required by Singapore Civil Defence Force (SCDF).
• Conduct relevant basic fire safety awareness training to employees and in-house fire fighting team.
• Conduct monthly fire safety inspection for workplace.
• Assist in the formation of Emergency Response Teams (ERT) and assist in training for the ERT members
• Attend to annual fire certification by SCDF
• Perform fire safety inspections within premises to prevent fire hazard are created and no violation of Fire Safety regulations
• Ensure that all occupants are familiar with the means of escape located within the premises
• Correspond with SCDF on all matters pertaining to fire safety within the premises
• Conduct annual fire drill exercise for occupants of the premises
• Conduct 1 Table-Top Exercises (TTX) within the premises each year
• Ensure Maintenance works on the fire proetextion system are carried out accordingly to FSSD regulation by company contractor.
• Promote fire safety awareness programme for occupants of the premises
• Prepare annual report to FSSD on behalf of client.
• Attend to agencies related to Fire Safety Matters e.g Insurance. (If required)
• Prepare and implement the Arson Prevention Plan for the premise.

Requirement:

• Registered Fire Safety Manager
• At least 2 years experience in FSM
• Able to make 2 visits per month (4 hrs each Visit)
• Singaporean / PR

Customer Service, Assistant Manager

Customer service operations management

· Oversee the end-to-end order processing workflow to ensure timely and accurate order fulfillment.

· Address customer inquiries, complaints, and escalations promptly, maintaining a professional and solutions-oriented approach.

· Monitor and track delivery status, ensuring customers are informed of progress and any delays.

· Manage backorder follow-ups, ensuring timely resolution and customer communication.

· Review and approve customer discrepancies submissions such as claims and credit memos, within the SAP system.

· Collaborate with the warehouse and logistics teams to manage outbound order volumes and provide accurate forecasts for budgeting and manpower planning.

Customer relationship and communication

· Conduct regular meetings with customers, internal staff, and cross-departmental teams to foster strong relationships and address issues.

· Monitor and follow up on overdue payments from customers, ensuring timely resolution and maintaining positive relationships.

· Travelling to meet up with suppliers as and when necessary.

Compliance and performance reporting

· Ensure compliance with Security Export Control regulations, including customer and end-user screening, as required.

· Prepare annual sales forecasts and update quarterly revisions based on actual performance and market conditions.

· Monitor monthly sales expectations, analyze variances, and identify key factors affecting sales trends and volume.

· Prepare and present monthly KPI reports for management meetings, highlighting achievements, challenges, and areas for improvement.

Team development & administration

· Set departmental objectives and establish key performance indicators (KPIs) for individual team members to align with company goals.

· Approve staff leave requests through the system, ensuring adequate coverage and smooth operations.

· Yearly and/or half-yearly goal settings with staff and half-yearly appraisals.

· Additional tasks assigned by management.

REQUIREMENTS

· Minimum Diploma from Polytechnics.

· At least 3 years of relevant working experience in customer service, order management and delivery management.

· Proven experience in customer service operations managerial role.

· Excellent communication skills, both verbal and written, with a focus on customer relationship management.

· Ability to manage multiple priorities in a fast-paced environment.

· Knowledge of SAP is an advantage.

· Proficient in Microsoft Excel including functions such as VLOOKUP, PivotTables, and IF functions.

· Willingness to travel occasionally for work-related purposes.

We regret to inform that only shortlisted candidate will be notify.

EA License No : 18C9228 REG No : R1324979 (Woo Kum Yoke)