• Developing strategies and tactics to boost the company’s reputation and drive qualified traffic.
• Deploy successful marketing campaigns and own their implementation from ideation to execution.
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis.
• Produce valuable and engaging content for our website and blog that attracts and converts our target groups.
• Build strategic relationships and partner with key industry players, agencies and vendors.
• Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely.
• Oversee and approve marketing material, from website banners to hard copy brochures and case studies.
• Measure and report on the performance of marketing campaigns, gain insight and assess against goals.
• Analyze consumer behavior and adjust email and advertising campaigns accordingly.

Requirements:

• Bachelor Degree and above in any field.
• At least 3-5 years’ experience in Marketing roles.
• Demonstrable experience in marketing together with the potential and attitude required to learn.
• Proven experience in identifying target audiences and in creatively devising and leading across channels marketing campaigns that engage, educate and motivate.
• Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends).
• Experience in setting up and optimizing Google Adwords campaigns.
• Numerically literate, comfortable working with numbers, making sense of metrics and processing figures with spreadsheets.
• A sense of aesthetics and a love for great copy and witty communication.
• Up-to-date with the latest trends and best practices in online marketing and measurement.

- Responsible for site management and coordination work

- Liaise with Client/Consultant/Designer/Sub-contractor

- Coordinate all Sub-Contractor/NSC work

- Attend site meeting/site walk

- Monitor work progress on site

- Independent and self motivated

- Able to resolve site issues

- Able to prepare Method Statement, Safe Work Procedure and necessary plan for project execution

- Project Management/Planning and cost control

- Update the management on site progress

Job Description

· Develop and implement a quality testing plan for the production of machine sub-modules

· Manage the qualification of new and existing suppliers/input materials

· Develop robust reliability tests to determine the durability of machines

· Lead and supervise a team of technicians to conduct quality check processes

· Work closely with the engineering team to improve product quality based on testing results

· Define engineering design document storage, versioning and change management process

· Define stringent quality control guidelines for engineering team for the deployment of new features/functions

· Develop a quality checklist for the machine in terms of safety, ergonomics and, user-friendliness

Requirement:

· Diploma in Engineering (Mechanical/Engineering).

· Strong leadership and communication skills

· Meticulous, detailed and systematic

Independent, proactive and resourceful team player

We are looking for an experienced and driven Sustainability Manager to oversee the calculation, analysis, and reporting of greenhouse gas (GHG) emissions for a client in the agri industry. The role will focus on ensuring compliance with European Union (EU) regulations and alignment with GHG Protocol and SBTi standards. This position will play a key role in supporting the organization’s sustainability goals through accurate data management, reporting, and the implementation of effective decarbonization strategies.

Key Responsibilities

GHG Inventory Management

• Develop and maintain a detailed GHG inventory for all operations.
• Oversee the accurate collection, analysis, and reporting of emissions data.
• Model future emissions to support the organization’s decarbonization strategy.

Capacity Building

• Deliver training sessions and raise awareness among employees about GHG management and sustainability initiatives.

Strategy Development

• Set and implement GHG reduction targets and strategies in line with SBTi standards.
• Collaborate with cross-functional teams to integrate reduction initiatives into business operations.

Compliance and Reporting

• Ensure compliance with relevant local, national, and international regulations on GHG emissions.
• Prepare and submit detailed reports to regulatory bodies and key stakeholders.

Stakeholder Engagement

• Engage with internal teams and external partners to advance GHG reduction efforts.
• Represent the organization in industry forums and sustainability networks.

Monitoring and Evaluation

• Track progress towards emissions reduction goals and provide regular updates to senior management.
• Lead the development and enhancement of GHG data collection and reporting systems in collaboration with the IT team.
• Assess the effectiveness of GHG reduction initiatives and recommend improvements.

Technical Expertise

Greenhouse Gas Accounting

• Proficiency in tools and methodologies such as IPCC, ISO 14064, GHG Protocol, and SBTi.
• Experience in estimating and managing emissions across the palm oil and banana production chains.

Environmental Science

• In-depth knowledge of Forest, Land, and Agriculture (FLAG) land emissions and geospatial data for carbon pool estimations.
• Expertise in GHG target setting, predictive modeling, and decarbonization strategies.

Regulatory Knowledge

• Familiarity with local and international GHG regulations and standards, including benchmarks like CDP Climate Change.

Communication and Collaboration

• Strong ability to work with operational teams, management, smallholders, voluntary certifications (e.g., RSPO, ISCC), and regulators.
• Skilled in preparing and presenting reports on emissions and sustainability efforts.

Qualifications and Experience

• Degree in Environmental Science, Chemistry, Biochemistry, or a related field.
• Minimum of 5 years of experience in managing GHG emissions within a relevant industry.
• Demonstrated expertise in calculating GHG emissions using internationally recognized methodologies.
• Prior experience in GHG reporting within the agricultural sector, particularly in the palm oil industry, is highly desirable.

Reporting Structure and Employment Details

• This is a full-time role reporting directly to the Group Director of Sustainability.

Lead the team:

· Sets, maintains and constantly monitor service standards of the team

· Motivates team members to do well

· Coaches, counsels and disciplines team members

· Have good decision making on daily operations of outlet

Food preparation:

· Plans monthly menu and work with Marketing on prints

· Cook dishes according to daily/ weekly/ monthly/ special festive menu

· Cook and guide kitchen team to cook according to correct number of portions for each meal period, without wastage

· Ensure freshness and quality of ingredients used and dishes served

· Ensure that the kitchen area is always kept clean and dry

Supplies/ Stocks control:

· Maintain supplies to ensure adequate but not over-order and no wastage

· Checking of goods receivable from suppliers

· Practice good food hygiene and safety standards

· Inspects and checks operating equipment to ensure good working conditions

Customer Service:

· Interact with clients and gather feedback

· Check clients’ satisfaction and provide immediate updates to Operations Manager and team

· Ensure team members provide good customer service during operations

Communication:

· Conduct briefing to update team members in absence of Unit Manager

· Effectively listen to team members and seek out concerns to address timely

· Inform Operations Manager or Head Office on operations or employees’ related issues

Administration:

· Prepare roster accordingly and schedules manpower

· Prepare attendance sheet, overtime process and team leaves application etc

· Ensure all colleagues’ time in and out are taken and accounted for.

· Ensure the team’s Public Holidays and Annual Leaves are planned, approved and cleared

· Record discipline matters after counselling employees

· Ensure team members’ documents eg forms are submitted to Head Office timely

· Ensure that resources, materials and ingredients are ordered accordingly with regards to wastage and delivery orders submitted timely

· Attend meetings when required

· Ad-hoc duties when required

Outlet Management:

· Co-creation of daily and festive menu

· Preparing food on a timely manner according to required menu

· Ensure quality and quantity of food served and appearance

· Ensure proper coordination of festive decoration with marketing and client

Hygiene and work safety:

· Practice good food hygiene and personal hygiene

· Take care to prevent any food contamination

· Reinforce all outlets follow strictly

· Observe safe work procedures when handling equipment

Grooming and personal hygiene:

· Ensure uniforms are properly laundered and are clean and neat

· Check that outlet colleagues follow grooming and look smart and presentable

· Covered shoes and socks must be worn

· Be sure to freshen up after smoking

· Excessive accessories and nail polishes are not allow

We are representing our client in the global technology and engineering space to look for an experienced Presales/Solution Manager to complement the existing team.

Responsibilities

• Conduct and analyse market research on commercial-defense products with AI technologies to identify market demand, growth opportunities and competitive threats
• Translate global and regional market intelligence into actionable insights that inform strategic product direction and commercial planning
• Provide senior leadership with clear, data-driven reports on market trends, customer demands, and emerging technologies that could influence business strategy
• Ensure compliance for advanced networks, sensors, and AI technologies by managing certification processes and maintaining adherence to industry regulations
• Develop and optimize pricing strategies for networks, sensors, and AI-based solutions that balance profitability with competitive positioning
• Lead the development and execution of GTM strategies for advanced networks, sensors, and AI products, targeting both regional and global market penetration
• Partner with the Product Managers, Marketing and International Business to execute GTM plans that align with customer needs and business objectives

Requirements

• Degree in Business, Engineering or a related field; advanced degree (MBA or M.S.) or certifications in Digitalisation, AI and Data Science
• Experience: 5+ years in start-ups or corporate roles in commercial business functions that focused on business model innovation, go-to-market analysis, compliance and commercialisation in the AI, telecommunications and tech sectors
• Solid understanding of market dynamics and regulatory requirements, with in-depth knowledge of compliance and certification processes relevant to the industry
• Develop and implement pricing strategies and go-to-market plans
• Proficiency with advanced networks and sensors with AI applications
• Strong written and verbal communication skills, with experience in delivering markets, business and commercialization insights and recommendations to senior management
• Exceptional organizational skills and the ability to manage complex, cross-functional initiatives with multiple stakeholders
• Experience leading teams and fostering collaboration across product, finance, and commercial departments

Responsibilities:

• Ensure team briefings are carried out before each service period
• Implement and ensure that Food Safety and Hygiene standards are met at all times
• Ensure that all food is prepared according to quality, taste and hygiene guidelines established by the Company
• Train and develop the team to deliver the food to a high standard
• Ensure readiness for service and that the pace is set for peak times
• Ensure that all food is presented for service in a timely manner and in correct sequence
• Deal with any customer returns of food in a timely manner
• Check and sign for all deliveries
• Ensure that outlet is stocked with adequate levels of inventory
• Participate in monthly physical stock take of the Outlet, including but not limited to plates, bowls and crockery
• Control wastage
• Handle guests’ special requests and complaints
• Ensure that the Kitchen Assistants and Kitchen Crew are able to handle their duties properly and well groomed, properly attired and efficient.
• Ensure that the highest standard of cleanliness is maintained including the maintenance of furnishings and equipment and the proper set up of the Outlet and connected areas
• Assist your superior in Implementing and developing of training programs
• Perform miscellaneous job-related duties as assigned

Our client, an established Japanese Izakaya chain company, seeks a suitable candidate for the outlet manager position.

Due to their rapid pace of expansion, the candidate ideally needs to start working in the first week of Jan. 2025.

This Izakaya has been established since 2015 and marks its 10th anniversary in the next year. If you are looking for a well-managed and long-lasting post in the F&B industry in Singapore, this will be a great opportunity.

The Manager will oversee the entire operation of the restaurant and may need to look after multiple outlets if we find the candidate capable.

What impact will you make?

At Deloitte, we offer a unique career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realise your full potential. We are always looking for people with relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.

So what are you waiting for? Join the winning team now.

Work you will do

Deloitte is looking for highly motivated and dynamic individuals to add talent to our team of Audit Professionals.

The incumbent will work with a team of audit professionals in the Audit or Financial Services Industry (FSI), providing audit services to a portfolio of diversified clients comprising publicly listed companies, MNCs, local conglomerates and financial institutions (including banking, insurance and securities). The successful candidate can also look forward to other projects such as initial public offerings related work, due diligence and special investigations work.

Your role as a leader

At Deloitte, we believe in empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves everyday to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Managers across our organisation are expected to:

• Understand the goals of our clients and Deloitte, and align our people to these objectives by setting clear priorities and direction.
• Influence clients, teams, and individuals positively. Lead by example and provide equal opportunity for our people to grow, develop and succeed.
• Establish a positive relationship with senior stakeholders.
• Deliver exceptional client service. Maximise results and drive high performance from our people while fostering collaboration across businesses and geographies.
• Manage diverse teams within a highly inclusive team culture where people are respected and valued for their contributions.
• Develop high-performing teams through challenging and meaningful opportunities and recognise them for the impact that they make.

Requirements:

The position calls for candidates with an accounting degree/professional qualification. Managers should have at least 6 years of relevant audit experience in a professional practice. The level of appointment will commensurate with the experience level.

About the Company

Our Client is a well-established distributor of processed meats and spices with an international presence. Serving a wide range of industries, our Client has established itself as a global leader of the industry.

Responsibilities

We’re looking for a looking for a hands-on Sales Manager to lead and mange sales drives across the APAC region.

• Establish and generate new sales using existing and potential customer network;
• Develop an annual strategy and monthly monitoring schedule for sales;
• Report on the status of accounts and transactions;
• Monitor sales metrics;
• Have product knowledge and create a unique selling proposition;
• Organise product trials, meetings, demonstrations and promotions for potential clients and sales opportunities;
• Plan regional sales budget and develop a sales plan for key accounts and customers in the region;
• Report on sales schedule, weekly sales reports and updates;
• Handle customer feedback and prototyping approval;
• Suggest actions to improve sales performance and identify opportunities for growth;
• Feedback on current projects and development for key accounts;
• Monitor competitors’ pricing strategy, activities and products.

Requirements

• At least 3 years of relevant sales or account management experience;
• Experience in working with regional sales accounts, including distributors and end-users;
• In-depth understanding of regional markets relating to Quick Service Restaurant and Meat Processing industries;
• In-depth knowledge of competition and ability to apply competing successful strategies;
• Proactive, excellent team player and customer focused;
• Excellent time management and ability to work well in a team;  Able to deliver client-focused solutions based on customer needs;
• Detail-oriented with the ability to multi-task;
• Excellent listening, negotiation and presentation skills.

Employment Details

• Attractive benefits;
• Occasional regional travel required.

Get in touch with us

If you’d like to explore this opportunity, please reach out to Cleon Tan (Regn No. R1547199) at [email protected] for a confidential discussion.

FCS CAREERS PTE LTD (EA 94C4359)

Data Protection Notice: By submitting any application or resume to us, you acknowledge that you have read, understood, and agreed to our Data Protection Policy (www.fcs-careers.com/about/data-protection), and that you consent to the collection, use and/or disclosure of your personal data by us for the purposes set out in the Policy. You may withdraw consent or make an access or correction request in respect of your personal data, however, depending on the nature or scope of such request, we may not be able to continue providing services to you. For any request, enquiry, or feedback, please contact our Data Protection Officer ([email protected]).

Project Manager, Contract

Summary:

Do you love problem solving and thinking beyond an obvious solution? Do you thrive in ambiguity and teams where little direction should fuel your creativity? You will be the face of the Digital team when partnering with marketing, business, product management, and engineering project management teams as you handle the delivery of online marketing campaigns, business programs, engineering releases, and new product introductions.

Responsibilities:

- Serving as primary digital content functional authority and consultant during design and development phases of online campaign projects.

- Running and communicating the development of project launch plans.

- Overseeing detailed planning of go-live assets and deliverables.

- Validating all campaign aspects at each landmark from launch to takedown, maintaining brand consistency and protecting the customer experience.

- Leading cross-functional teams in establishing timelines and DCM requirements across multiple projects.

- Educating the cross-functional team on eCommerce publishing process and requirements.

- Reporting project status, risks, issues and mitigation plans to leadership teams.

- Participating in post-release analysis to identify wins and challenges. Carry findings forward to continually improve future project deliveries and execution.

- Being the internal evangelist for effective and sustainable process solutions.

- Developing good working relationships with corporate partners to ensure delivery of the best possible experience to customers.

- Experience working with product catalog management systems and large scale global content.

- A working understanding of web technology tools such as PHP, HTML, Photoshop, and varying digital asset types.

- Experience delivering marketing campaigns across multiple channels, especially mobile.

Qualifications:

- You are a detail oriented self-starter who doesn’t shy away from constantly-changing challenges and, at a minimum, possesses these skills:

- 5-8 years project management experience and/or 5+ years of hands-on experience working in large-scale global content and product catalog management systems.

- Experience coordinating global cross-functional teams (marketing, design, technical, localization, quality assurance)

- Experience launching large-scale global marketing campaigns.

- A knack for understanding web publishing tools and other technical concepts.

- Influencing skills.

- Passion for delivering consistently high-quality work on schedule.

- Ability to develop relationships quickly.

- Effectively able to communicate to a global audience and to lead upward.

- Confident working in a rapidly changing environment where ambiguity and short turnaround schedules are the norm.

- Flexible and able to react professionally and efficiently to changes in schedules or project direction without sacrificing quality.

- Exhibits a high degree of ownership and accountability.

- Demonstrated success in leading multiple projects, priorities and people concurrently.

- Positive, can-do, and motivational attitude with the ability to achieve optimal results in challenging situations.

- Sound written and verbal communication.

- Excellent planning, execution, and follow-up skills.

- Analytical skills.

- Dedication to the delivery of consistent and unparalleled customer experience.

- Shown ability to effectively run difficult decisions and conflicting points of view.

- Dedication to identifying and communicating innovative ideas to improve processes and performance. Ability to stay current with the latest processes, procedures, and retail eCommerce publishing tools.

- Self-starter who possesses extraordinary time management skills and has great attention to detail.

Education:

BA/BS degree in business, project management, or equivalent experience.

Experience with website and/or e-commerce project management

Roles & Responsibilities

• Oversees and manages daily operations of the outlet to ensure smooth operation and maintain quality standard of services including cleanliness and maintenance
• Review staff roster to ensure adequate manpower for each outlet
• Analyse inventory levels to propose purchases for the outlet
• Monitor and report sales, quality and service performance of the outlet
• Develop strategies to achieve sales targets according to customers' profiles
• Plan operational budgets for the outlet
• Coordinate crisis response and recovery activities in accordance with business continuity policies
• Interview and train new staff
• Communicate with Chef on guests’ requirements, and always maintain a close and professional working relationship with the kitchen
• Assist in weekly scheduling of employees according to the labour guidelines and fluctuation in sales
• Develop and review new and existing work processes and procedures in accordance with process improvement reviews
• Propose to management on the initiatives for continuous improvement within the outlet
• Analyse workplace performance and processes to identify opportunities for innovation, improved work practices and utilisation of emerging technology
• Perform audit on staff adherence with the organisation's personal, food and beverage hygiene standards
• Formulate SOP and implement the system and policies for efficient operations
• Perform audit on staff adherence to the organisation's food waste management Standard Operating Procedures (SOPs)
• Perform audit on staff's compliance with the organisation's Workplace Safety and Health (WSH) policies and procedures
• Perform audit on staff adherence to legislative requirements pertaining to handling and consumption of alcoholic beverages
• Analyse current customers' profiles and preferences to provide targeted recommendations
• Maintain a close and professional relationship with regular clientele
• Deploy customer service standards within the outlet to drive organisation's customer experience goal
• Recommend initiatives to minimise customer service performance gaps
• Monitor quality and consistency to ensure customer satisfaction and respond proactively to prevent and resolve customer service situation
• Implement customer loyalty strategies
• Monitor team's compliance with the organisation's personal, food and beverage hygiene standards
• Monitor team's adherence to the organisation's food waste management Standard Operating Procedures (SOPs) & Workplace Safety and Health (WSH) policies and procedures
• Monitor outlet's compliance with legislative requirements pertaining to handling and consumption of alcoholic beverages

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

· Identifying opportunities and strategies to increase sales.

• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

Roles & Responsibilities

Roles & Responsibilities

• Ensuring that all food is of excellent quality and served in a timely manner
• Planning the menu, keeping in mind budget, and availability of seasonal ingredients
• Overseeing all kitchen operations
• Coordinating kitchen staff, and assisting them as required
• Training staff to prepare and cook all the menu items
• Taking stock of ingredients and equipment, and placing orders to replenish stock
• Enforcing safety and sanitation standards in the kitchen
• Creating new recipes to keep the menu fresh
• Keeping up to date with industry trends
• Receiving feedback and making improvements where necessary

Position: Manager

Salary: $2,800.00 - $4,800.00

Location: West

Job Description:

• Greeting customers and serving customers
• Taking orders and serving food and beverages
• Resolve customer complain
• Strategic planning, manpower planning
• Other ad-hoc duties

Requirement:

• Preferbly with F&B experience
• Positive attitude with a strong sense of communication with customer

CRESCENDO HR PTE. LTD. / 21C0786

NCS / R21102835

• Working hours: Mon to Sat, 9am to 6pm
• Min 8 years experience in Wallpaper related business industry (strictly similar experience)
• You are consider as a Head and will be overall in charge in the daily operations, liaising with suppliers and manpower allocation
• Have at least 5 years hands on experience in Wallpaper installation and effect painting
• Possess own vehicle

Job Responsibilities:

Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards

Preserve excellent levels of internal and external customer service

Design exceptional menus, purchase goods and continuously make necessary improvements

Identify customers needs and respond proactively to all of their concerns

Lead F&B team by attracting, recruiting, training and appraising talented personnel

Establish targets, KPI’s, schedules, policies and procedures

Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork

Comply with all health and safety regulations

Report on management regarding sales results and productivity

Requirements:

Proven food and beverage management experience

Ability to spot and resolve problems efficiently

Mastery in delegating multiple tasks

Communication and leadership skills

Up to date with food and beverages trends and best practices

Ability to manage personnel and meet financial targets

Guest-oriented and service-minded

Culinary school diploma or degree in food service management or related field

Monitor and manage budgets. Select carriers for transportation and negotiate rates and contracts with carriers. Respond to and resolve complaints and problems. Keep up-to-date on shipping carriers, routes and rates and any changes to them. He is responsible for a variety of tasks, including handling stock levels, transportation costs, and delivery times, supervising staff and their tasks, organizing and executing projects, trying to implement safety protocols, negotiating with suppliers and customers, and growing the business. The goal of logistics management is to ensure that goods are delivered to the right place, at the right time, and in the right condition, while minimizing costs and maximizing efficiency. This involves optimizing the supply chain to achieve the best balance between customer service and cost-effectiveness.

Logistics involves a large variety of activities that help ensure goods, services, and information flow efficiently throughout a business. These activities include inventory control and management, order fulfillment, materials handling, supply chain management, transportation, and warehousing.

• Support the Operations and coordinate, scheduling, and supervise cleaning site staff.
• Responsible to inspect job sites for proper cleaning and inventory cleaning supplies.
• To attend to clients’ complaints promptly.
• To resolve employees problems efficiently without unnecessary delay.
• To be involved in the appointment of Supervisors and Cleaners.
• Ensure all works carried out by Supervisor and Cleaners as set out in their Job Descriptions are completed on time.
• Able to be hands-on when the situation requires and any other responsibility as assigned by superiors

Job Description

• Manage the site technique team (BIM, C&S, M&E, Archi) to deliver the outcome timely and with good quality. Maintain design program by managing interfaces and monitoring progress, coordinating activities, resolving, or coordinating conflicts and issues in design packages.
• Co-ordinate design related matters with Consultants and Clients. Resolve technical problems for project team.
• Work out the shop drawing (mainly RC and Archi drawing) submit schedule and manage the submittals in orderly manner. Technical proposal composing.
• Arrange and chair regular meeting of technique team for progress monitoring.
• Ensure optimize design solutions in compliant with construction standards, regulatory framework, contractual specifications and buildability requirements.
• Ensure the construction team clearly understand the content and requirements of the latest drawings and requirements

Requirements

• Bachelor degree in Civil, Structural or in a related field recognised by the PEB Singapore.
• Minimum 10 years of working experience and 5 years in large scale Civil & Infrastructure/Building projects.
• Good knowledge and experience of RC structure works.
• Familiar with Archi works
• Exceptional technical and problem-solving skills and reasoning ability
• Ability to communicate effectively and clearly
• Must be self-motivated and able to work independently

Netpoleon Solutions is a well-established IT Network Security solutions provider and the Asia arm subsidiary of Macnica Inc – a Global Company with trillion-yen revenue.

Netpoleon Solutions has offices in Singapore, Malaysia, Indonesia, Philippines, Thailand, Vietnam, Myanmar, India, Australia and New Zealand, with its parent Company based in Japan.

We are now inviting individuals to join the Singapore office. Candidates should ensure efficient operations, fosters team growth, and contributes to overall customer satisfaction and loyalty. If you have these qualities, you will embark on an exciting career together with us to pursue our strategic expansion.

Job Description:

A Technical Support Manager plays a crucial role in overseeing and managing the technical support team to ensure high-quality service delivery.

Primary Functions:

Team Leadership and Management

• Supervise and mentor the technical support team to maintain productivity and morale.
• Conduct regular training sessions to ensure the team is up-to-date with the latest technologies and support protocols.
• Set clear goals, objectives, and performance expectations for team members.
• Handle recruitment, onboarding, and performance evaluations of team members.

Customer Support

• Oversee the resolution of customer issues and ensure a high level of customer satisfaction.
• Act as the point of escalation for complex or unresolved technical issues.
• Monitor customer feedback and take proactive steps to address recurring issues or dissatisfaction.
• Develop customer support strategies to improve service levels.

Operational Oversight

• Develop and maintain Standard Operating Procedures (SOPs) for technical support processes.
• Ensure the team meets Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Implement tools and systems for ticket management, reporting, and communication.
• Analyse support trends to optimize workflows and improve efficiency.

Technical Expertise

• Maintain a strong understanding of the company’s products, services, and technologies.
• Provide guidance to the support team on technical troubleshooting and problem-solving.
• Collaborate with product and engineering teams to address recurring technical challenges.
• Stay updated with industry trends and incorporate relevant practices into the support process.

Communication and Collaboration

• Serve as a liaison between the support team and other departments, such as sales, marketing, and product development.
• Provide regular updates and reports to senior management on team performance, customer satisfaction, and operational challenges.
• Coordinate with external vendors or partners to resolve third-party issues impacting customers.
• Clear verbal and written communication for resolving customer issues, team collaboration, and presenting insights to stakeholders.
• Ability to explain technical concepts to non-technical audiences.

Strategic Planning

• Plan and implement strategies for scaling support operations in line with business growth.
• Budget and allocate resources effectively to meet current and future support demands.
• Develop and implement customer service policies that align with company goals.

Risk Management

• Identify potential risks in the support process and develop mitigation strategies.
• Ensure compliance with regulatory standards and data protection laws, if applicable.

Metrics and Reporting

• Monitor support metrics like first-response time, resolution time, customer satisfaction score (CSAT), Net Promoter Score (NPS), etc.
• Use data-driven insights to make decisions and improve support processes.

Requirements:

• Minimum of 5 years of experience in technical support, customer service, or IT management roles.
• Hands-on troubleshooting in software, hardware, networking, or systems.
• Proficiency in Operating Systems (Windows, Linux, macOS), Networking Concepts (DNS, DHCP, firewalls, VPNs), Cloud Platforms (AWS, Azure, Google Cloud), and Application Support tools (e.g., ticketing systems, monitoring tools).
• Proficiency in Helpdesk Tools (e.g., Zendesk, Freshdesk), CRM Platforms (e.g., Salesforce), and Monitoring Tools (e.g., Nagios, SolarWinds, Datadog).
• Familiarity with ITIL frameworks or similar methodologies.
• Degree in Cybersecurity / Computer Science / Information Technology / IT Engineering / Business Administration.
• Certification in CompTIA A+, Azure Administrator, AWS Solutions Architect, CCNA, ITIL Foundation, ScrumMaster, or Six Sigma will be considered an added advantage.
• Goal setting, performance monitoring, and feedback delivery.
• Strong organizational, project management, and strategic planning abilities.
• Conflict resolution and adaptability in fast-paced environments.
• Expertise in troubleshooting and diagnosing issues accurately.
• Commitment to high-quality service and satisfaction.
• Handling escalations and maintaining professionalism.

Other Information:

• Working hours: 9am to 6pm, Monday to Friday*
• Salary will commensurate with qualifications and experiences
• 13th month bonus AWS / Variable bonus

*After office work may be required due to the nature of IT/IT-networking job scope

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Job Responsibilities

a) Leading and supervising a group of employees

b) Evaluating their performance and delivering feedback

c) Handling other administrative tasks include planning the department budget, overseeing inventory, or even motivating employees

d) To abide the Company's rules and regulations

e) Elevated customer support

f) Any other ad-hoc assignments

Job Responsibilities

a) Leading and supervising a group of employees

b) Evaluating their performance and delivering feedback

c) Handling other administrative tasks include planning the department budget, overseeing inventory, or even motivating employees

d) To abide the Company's rules and regulations

e) Elevated customer support

f) Any other ad-hoc assignments

Key Responsibilities:

1. Financial Reporting and Analysis

• Oversee Accounts staff in administering the overall financial functions and ensuring timely preparation of monthly, quarterly, and annual financial reports.
• Present findings, financial performance, and recommendations to senior management.

2. Strategic Financial Planning and Advisory

• Participate in financial planning and provide strategic advice to the Managing Director on financial-related matters.
• Collaborate with department heads to align financial planning with company objectives and drive profitability.

3. Budgeting and Forecasting

• Lead the budgeting and financial forecasting processes, ensuring alignment with business goals and targets.
• Work closely with relevant departments to monitor budget adherence and control costs.

4. Financial Control, Tax, and Compliance

• Handle all corporate tax and GST matters, ensuring compliance with local tax regulations.
• Maintain and enforce finance policies, internal controls, and regulatory compliance.
• Supervise Accounts Payable (AP) and Accounts Receivable (AR) functions, ensuring accurate invoicing, collections, and vendor payments.

5, Cash Flow and Credit Management

• Manage cash flow requirements, oversee credit control, and optimize working capital.
• Monitor bank balances, manage payments, and coordinate with banks on financing and foreign exchange as required.

6. Financial Operations and Process Improvement

• Identify opportunities for process enhancements to improve financial efficiency, reporting accuracy, and operational effectiveness.
• Leverage financial technologies to streamline processes and support faster reporting.

7. Team Leadership and Collaboration

• Supervise junior finance staff, providing mentorship and fostering a collaborative work environment.
• Work closely with other departments (e.g., Sales, Operations) to align financial processes and support cross-functional objectives.

8. Ad-hoc Financial Support

• Provide financial analysis for ad-hoc projects and business decisions as required by management.
• Participate in strategic initiatives by providing financial perspectives and data-driven insights.

Requirements:

• Education: Degree in Finance, Accountancy, or a related discipline; professional certifications such as CPA/CA are preferred but not required.
• Min 5 years of relevant experience in finance, specifically within the retail sector.
• Strong understanding of financial reporting, budgeting, and retail-specific financial controls.
• Proven ability to handle full-spectrum accounting, including AP, AR, and financial reconciliation.
• Proficiency in financial software and advanced Excel skills.
• Analytical mindset with the ability to interpret complex financial data and deliver insights.
• Excellent communication skills, capable of conveying financial information to non-financial stakeholders.
• High attention to detail, with a proactive approach to identifying and solving financial issues.
• Ability to work independently and collaboratively, balancing hands-on responsibilities with team leadership.
• Proficiency in English and Mandarin is preferred, given the need to liaise with internal and external stakeholders.

Job Responsibilities

- Provide advice to internal stakeholders on all procurement-related matters and ensure they are compliant with Company Procurement Policy.

- Perform vendor screening, supply market research and analytical studies to identify and select potential suppliers to be added to the pre-approved vendor list.

- Prepare RFQ/Tender documents

- Review and evaluate quotations from vendor

- Coordinate purchasing activities and services based on company’s needs.

- Monitor process and supplier performance and resolve issues with suppliers.

- Manage and analyze expense data with the objective to derive cost saving opportunities.

- Monitor contracts and renewal prior to expiry

- Any other duties assigned by manager

Requirements

- Min 3 years of relevant experience in the F&B industry

- Knowledge of MS Office (Google Drive)

- A positive work attitude and willingness to learn and contribute

- Good interpersonal and communication skills

- Self-driven and highly-motivated

- High degree of commitment and a good team player

- Able to work under pressure and in a fast-paced environment

- Have initiative, independent and well-organised