Smiggle has terrific opportunities for experienced Retail Supervisors / Store Managers to join our growing business.

To succeed in this fantastic role you must be passionate about stationery and be able to create an experience for our fans (both customers and team members) that is personal, exciting and creative.

Reporting to the Regional Manager, the candidate has to show the following characteristics:

Results focused - you must have a strong sales focus and proven results in the following areas:

• Good Store Presentation and Visual Merchandising Skills
• Experience in Rosters and Labour Wage control
• Good Inventory Management and Loss Prevention
• Previous experience in a Retail / FMCG environment
• A Multi Tasker - To be able to Prioritise and juggle your tasks

FUN!!! – You can do all of the above with a smile on your face and maintain a positive attitude, you lead by example to ensure excellent customer service and seek to ensure you provide every customer with a smile and a giggle!

A career at Smiggle offers you:

To be part of the Smiggle Family with over has over 200 stores across Australia, New Zealand, The UK, Singapore and Malaysia.

Professional Development: We believe in investing in our people to ensure that they grow alongside our business.

• Attractive Salary: Competitive salary offered.
• Reward and Recognition: Bonuses and monthly team commissions
• Generous Staff Discounts and Incentives.
• Leave & Rest Days: Generous Leave & Rest Day entitlements

If you are ambitious and are keen to explore the opportunity to be part of a truly exciting and successful business, we would be keen to hear from you. Apply now!

Follow Smiggle on Instagram and Facebook, or stop by smiggle.sg to learn more about us.

Where a smile meets a giggle, it’s the world’s greatest place!

Responsibilities

• Manage day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

JOB SUMMARY / JOB OVERVIEW:

The Marketing Manager is responsible for managing activities to create, communicate, deliver, and exchange offerings that have value for customers, clients, partners, and other stakeholders that the company considers as important to achieve business goals. He/She utilises marketing as well as market research and analysis to drive the formulation of marketing strategy and planning.

He/She plans and oversees a broad range of initiatives including product and business service launches, advertising, email efforts, events, and social media communications. The Marketing Manager oversees the production of all promotional materials and marketing campaigns.

DUTIES & RESPONSIBILITIES:

• Formulates and proposes to the higher-level echelon marketing and communication strategies, both offline and online, in line with the company’s overall corporate strategy
• Delivers content consistent with approved marketing strategies at a fashion that is accurate, professional, and timely
• Conducts an analysis of the effectiveness of marketing campaigns
• Interviews, hires, and trains marketing staff members
• Establishes marketing goals based on past performance and market forecasts
• Oversees current offerings and comes up with initiatives for new products or services
• Researches and analyses market trends, demographics, pricing schedules, competitor products, and other relevant information to form marketing strategies
• Works with the marketing staff to develop detailed marketing plans for all media channels and sales teams
• Oversees the creative development of promotional materials, website content, advertisements, and other marketing-related projects
• Communicates with various media buyers, advertising agencies, printers, and other services to help marketing projects come to fruition
• Provides in-depth information to interested clients, and acts as a representative for the marketing department in important buyer meetings
• Works within the department budget to develop cost-effective marketing plans for each product or service
• Tracks all marketing and sales data and creates detailed written reports and verbal presentations to bring to senior executives
• Adjusts marketing campaigns and strategies as needed in response to collected data and other feedback
• Builds relationships with external content providers such as publishers to pursue publicity and promotional activities
• Plays an active role in improving the development of customer database
• Assesses marketing-related material quotations and invoices and recommends to higher management the optimum pricing and quality
• Establishes and maintains the ideal working relationships with partner organisations, affiliates, government agencies, the press, reporters, media channels, and other public relations (PR) audiences
• Assists the General Manager and the higher-echelon managers with projects and/or other assignments as directed

QUALIFICATIONS:

• Bachelor's Degree in Marketing, Business, or related field
• Expert on media channels, client relationships
• Excellent creativity, adaptability, research, analysis, writing, public speaking, interpersonal communication
• Excellent leadership, people management, and detail-orientated
• Well-versed in marketing budgeting and organisation
• Copywriting skills
• Computer-literate - Microsoft Office, Mac, and Windows OS
• Multi-tasking skills

You will be assisting the Director of Finance for managing the financial health and sustainability of the Club; all accounting, financial and payroll related issues, including but not limited to statutory and management reporting requirements, audit and control.

Duties & Responsibilities

• Assist Director of Finance in planning, organizing and executing financial tasks and projects of the Club
• Lead and mentor the Finance team, fostering a collaborative and high-performance environment.
• Review, evaluate financial statements, reports, and processes to ensure accuracy and compliance
• Complete financial reports, lead the month-end closing process and conduct monthly financial forecast.
• Develop and implement plans for budgeting, forecasting, and reporting.
• Provide financial insight and analysis to drive the business performance of the organization.
• Manage year end audit process, impairment assessment and attend to audit queries
• Ad-hoc duties assigned by management

Requirements:

• Degree in finance and accounting or related fields
• ACCA or CPA Singapore equivalent.
• Minimum 3 years of work experience as a Finance Manager
• Meticulous and analytical with data.
• Excellent interpersonal and communication skills; proactive team player.
• Ability to work under pressure and meet tight deadlines.
• 5-day work week

Responsible for managing the staff within the Caffè, achieving assigned business results, representing Prada Caffè brand, and ensuring the implementation of all corporate directives and procedures.

• Expands the network of potential new clients, retains regular customers, and coordinates the management of Top and VIP clients.
• Ensures excellent customer reception and service, maintaining the quality standards required by the company.
• Collaborates with the team (Floor, Bar, Kitchen, Warehouse) and HR in work planning/shifts, ensuring proper organization of staff to guarantee excellent service.
• Coordinates team activities, conducts briefings and feedback meetings to improve performance, motivation, and sense of belonging to the company.
• Manages delicate cases of sales service and after-sales disputes personally.
• Supports HR in the hiring and management process of the Bar/Restaurant staff.
• Enforces internal procedures in collaboration with the Managers.
• Maintains updated knowledge of the pastry and restaurant industry, monitors competitors and communicates insights to all staff.
• Develop weekly training calendar, assuring an adequate level of service knowledge.
• Collaborating with the corporate team to ensure menu changes reflect seasonal ingredients.
• Participating in weekly corporate meetings presenting performances and updates.
• Maintaining relationships with suppliers.
• Minimizing food waste keeping updated corporate reports on that.
• Ensures product availability and proper maintenance within the pastry/bar/restaurant warehouse, placing daily orders to address any shortages – weekly purchase with Italian group.
• Ensures that products for sale meet the high-quality standards set by the company, reporting any discrepancies to the laboratory and headquarters.
• Supervises the overall image of the Pastry/Bar/Restaurant, especially maintaining the order of the showcases.
• Ensures that all areas of the Pastry/Bar/Restaurant comply with hygiene and health regulations and company guidelines.
• Knows and communicates company procedures to the staff, ensuring alignment with the company's image and standards.
• Prepares weekly reports on the operation of the Pastry/Bar/Restaurant and conducts detailed analyses – share them weekly with corporate structure.
• Identifies strategic improvement actions based on KPI analysis results.

Responsibilities

• Manage day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

JOB SUMMARY / JOB OVERVIEW:

The Marketing Manager is responsible for managing activities to create, communicate, deliver, and exchange offerings that have value for customers, clients, partners, and other stakeholders that the company considers as important to achieve business goals. He/She utilises marketing as well as market research and analysis to drive the formulation of marketing strategy and planning.

He/She plans and oversees a broad range of initiatives including product and business service launches, advertising, email efforts, events, and social media communications. The Marketing Manager oversees the production of all promotional materials and marketing campaigns.

DUTIES & RESPONSIBILITIES:

• Formulates and proposes to the higher-level echelon marketing and communication strategies, both offline and online, in line with the company’s overall corporate strategy
• Delivers content consistent with approved marketing strategies at a fashion that is accurate, professional, and timely
• Conducts an analysis of the effectiveness of marketing campaigns
• Interviews, hires, and trains marketing staff members
• Establishes marketing goals based on past performance and market forecasts
• Oversees current offerings and comes up with initiatives for new products or services
• Researches and analyses market trends, demographics, pricing schedules, competitor products, and other relevant information to form marketing strategies
• Works with the marketing staff to develop detailed marketing plans for all media channels and sales teams
• Oversees the creative development of promotional materials, website content, advertisements, and other marketing-related projects
• Communicates with various media buyers, advertising agencies, printers, and other services to help marketing projects come to fruition
• Provides in-depth information to interested clients, and acts as a representative for the marketing department in important buyer meetings
• Works within the department budget to develop cost-effective marketing plans for each product or service
• Tracks all marketing and sales data and creates detailed written reports and verbal presentations to bring to senior executives
• Adjusts marketing campaigns and strategies as needed in response to collected data and other feedback
• Builds relationships with external content providers such as publishers to pursue publicity and promotional activities
• Plays an active role in improving the development of customer database
• Assesses marketing-related material quotations and invoices and recommends to higher management the optimum pricing and quality
• Establishes and maintains the ideal working relationships with partner organisations, affiliates, government agencies, the press, reporters, media channels, and other public relations (PR) audiences
• Assists the General Manager and the higher-echelon managers with projects and/or other assignments as directed

QUALIFICATIONS:

• Bachelor's Degree in Marketing, Business, or related field
• Expert on media channels, client relationships
• Excellent creativity, adaptability, research, analysis, writing, public speaking, interpersonal communication
• Excellent leadership, people management, and detail-orientated
• Well-versed in marketing budgeting and organisation
• Copywriting skills
• Computer-literate - Microsoft Office, Mac, and Windows OS
• Multi-tasking skills

Position Responsibilities

• Serve as the primary liaison between employees in the Shanghai and Singapore offices, ensuring effective communication and collaboration.
• Oversee the coordination and management of office operations and daily tasks, including but not limited to: Gathering and addressing requirements, responding to daily inquiries, procuring, allocating, and managing administrative supplies and consumables, and ensuring the efficient and appropriate use of office equipment.
• Organize and coordinate logistical aspects of meetings, including:Preparing meeting rooms and video conferencing systems such as providing refreshments such as tea and water, managing inventory and ensuring post-meeting tidiness.
  
• Handle essential office management responsibilities in the Singapore office, including: Processing applications for utilities (e.g., water, electricity, telephones, internet). Managing leased multi-functional devices (e.g., copiers and scanners).
  
• Perform front desk duties, including:Answering and redirecting phone calls. Managing visitor registration and handling incoming/outgoing mail. Monitoring electricity usage and printing business cards.
  
• Execute various administrative tasks, such as:Managing indoor plants. Booking travel arrangements, including flights and accommodations. Administering office insurance. Coordinating and managing vehicle usage.
  
• Oversee all administrative, human resources, logistical, and financial aspects of the Singapore office, including: Coordinating daily office operations. Managing and archiving important company documents. Ensuring the smooth functioning of company facilities.
  
• Handle daily reimbursements and expenses, ensuring adherence to financial regulations and timely, accurate processing.

• Execute additional tasks as assigned by the immediate supervisor.

Job Requirements

• Bachelor’s degree or equivalent educational background.
• Proficiency in both Chinese and English, with strong verbal and written communication skills.
• In-depth understanding of Singapore’s local culture, with a minimum of 3 years of relevant professional experience.
• Excellent interpersonal and communication skills, with a strong team-oriented mindset and adaptability.
• Ability to thrive in a fast-paced work environment while maintaining a high level of efficiency and professionalism.

DUTIES & RESPONSIBILITIES:

1. Formulates and proposes to the higher-level echelon marketing and communication strategies, both offline and online, in line with the company’s overall corporate strategy
2. Delivers content consistent with approved marketing strategies at a fashion that is accurate, professional, and timely
3. Conducts an analysis of the effectiveness of marketing campaigns
4. Interviews, hires, and trains marketing staff members
5. Establishes marketing goals based on past performance and market forecasts
6. Oversees current offerings and comes up with initiatives for new products or services
7. Researches and analyses market trends, demographics, pricing schedules, competitor products, and other relevant information to form marketing strategies
8. Works with the marketing staff to develop detailed marketing plans for all media channels and sales teams
9. Oversees the creative development of promotional materials, website content, advertisements, and other marketing-related projects
10. Communicates with various media buyers, advertising agencies, printers, and other services to help marketing projects come to fruition
11. Provides in-depth information to interested clients, and acts as a representative for the marketing department in important buyer meetings
12. Works within the department budget to develop cost-effective marketing plans for each product or service
13. Tracks all marketing and sales data and creates detailed written reports and verbal presentations to bring to senior executives
14. Adjusts marketing campaigns and strategies as needed in response to collected data and other feedback
15. Builds relationships with external content providers such as publishers to pursue publicity and promotional activities
16. Plays an active role in improving the development of customer database
17. Assesses marketing-related material quotations and invoices and recommends to higher management the optimum pricing and quality
18. Establishes and maintains the ideal working relationships with partner organisations, affiliates, government agencies, the press, reporters, media channels, and other public relations (PR) audiences
19. Assists the General Manager and the higher-echelon managers with projects and/or other assignments as directed

QUALIFICATIONS:

• Bachelor's Degree in Marketing, Business, or related field
• Expert on media channels, client relationships
• Excellent creativity, adaptability, research, analysis, writing, public speaking, interpersonal communication
• Excellent leadership, people management, and detail-orientated
• Well-versed in marketing budgeting and organisation
• Copywriting skills
• Computer-literate - Microsoft Office, Mac, and Windows OS
• Multi-tasking skills

Operations Management:

• Plan and execute M&E service and Solar PV projects, ensuring compliance with timelines, budgets, and quality standards
• Oversee daily operations of the electric motor repair workshop
• Oversee the design, installation, and troubleshooting of solar PV systems
• Optimize resource allocation, including manpower, tools, and inventory.
• Monitor compliance with safety, regulatory, and environmental standards
• Foster a culture of continuous improvement, teamwork, and accountability

International Communication and Coordination:

• Maintain effective communication with overseas suppliers and vendors to source parts, equipment, and materials.
• Collaborate with overseas customers to understand their requirements and ensure high levels of service delivery.

Requirements:

Education & Experience:

• Diploma or Bachelor’s degree in Electrical or Mechanical Engineering, or related field.
• 5+ years of experience in operations management, including repair workshop and project oversight.

Technical Expertise:

• Strong knowledge of electric motor maintenance, repair, diagnostic.
• Familiarity with Motor driven system (pump, fan etc.) design, maintenance, repair, diagnostic.
• Familiarity with Solar PV system design, application, installation, and troubleshooting.

Language Skills:

• Proficiency in English and Chinese
• Strong cultural awareness and adaptability for working with international teams.

Skills:

• Exceptional leadership and project management abilities.
• Proficiency in technical diagnostics and workshop management tools.
• Proficiency in photovoltaic system design and diagnostics tools.
• Effective problem-solving and decision-making skills.
• Proficiency in IoT technology, including hardware (sensors, devices) and software (cloud platforms, analytics)
• Proficiency in machinery vibration analysis; CAT I or above Vibration Analyst Certificate is preferred

Roles & Responsibilities

Responsible for overseeing and coordinating administrative tasks within an organization to ensure smooth operations and efficiency.

• Supervise and coordinate office operations, systems, and procedures
• Oversee financial operations such as invoicing, managing petty cash, and handling office-related expenses
• Maintain records of financial transactions and provide reports when necessary
• Ensure compliance with legal, regulatory, and organizational documentation requirements
• Handle sensitive and confidential information with discretion
• Assist with HR functions such as recruitment, onboarding, and training
• Support with payroll administration and employee benefits coordination
• Liaise with suppliers, service providers, and vendors to ensure services are delivered effectively and on time

Qualification

• Basic knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Strong attention to detail and accuracy.
• Good organizational and time management skills.
• Ability to work independently and manage tasks efficiently.
• Diploma / Bachelor's degree in Business Administration, or a related field is required.

Job Description & Requirements

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.
• Experience in planning and implementing sales strategies.
• Experience in customer relationship management.
• Experience managing and directing a sales team.
• Excellent written and verbal communication skills.
• Dedication to providing great customer service.
• To operate food catering service and resturant with 2 shifts, Need to maintain ledger and maintain proper sales.

We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. Restaurant Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is also essential, as you’ll hire qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations. We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

JOB DESCRIPTION:

• Hire and train staff.
• Assign staff to shifts.
• Motivate staff members during busy shifts.
• Listen and respond to customers' complaints.
• Order stock for the store.
• Create and maintain monthly budgets.
• Prepare payslips for staff.
• Meet monthly and annual sales targets.

JOB REQUIREMENTS:

• Prior experience in retail.
• Excellent interpersonal skills.
• Natural leadership abilities.
• Ability to multitask.
• Excellent customer service skills

Responsibilities:

We are looking for compliance personnel to assist in enhancing the compliance risk framework of the company. The candidate will help to manage and execute the compliance programs, provide policy guidance and to carry out compliance training for the company’s diversified investment business groups. Depending on the candidate’s experience, duties will include the following:

• Conduct compliance reviews and monitoring/surveillance across the company’s business activities;

• Develop risk-based compliance programs to facilitate the execution of compliance reviews and monitoring;

• Advise the business units in meeting regulatory requirements through implementing appropriate compliance risk policies, assisting with the design and implementation of risk and compliance management initiatives, and enhancing and improving internal processes and procedures;

• Review the completed risk and compliance assessment returns from each area of the business, identifying trends and areas of concern and working with the business units to reduce any unacceptable exposures to regulatory risk;

• Provide compliance training and support through issuing of internal compliance updates, training modules and compliance guidelines

Requirements:

• Minimum 3-5 years’ relevant experience in compliance, audit or risk management in the securities, financial advisory or fund management industry

• Should have knowledge of key applicable regulations in Singapore such as the Securities & Futures Act, Financial Advisers Act, MAS Notices and Guidelines, AML/CFT regulations

• Excellent writing and communication skills

• Good interpersonal, influencing and networking skills

• Team player

• Plan and execute building maintenance and operational programs for all facilities.
• Manage and handle all client contracts, including contractors and sub-contractors for various maintenance items, activities, and tasks.
• Manage and handle all A&A works, including preparing technical and economical offer, planning resources, and executing the job within the required deadline.
• Coordinate and enact site safety & quality programs, while making sure safety & quality policies are maintained.
• Ensure the efficiency and operational capacity of the BMS/IBMS systems.
• Prepare operation reports, maintenance budgets, and provide related analysis.
• Make sure that all maintenance processes and procedures are safe, and that all compliance programs are being met.
• Handle all the facilities planning, resource deployment, and cost estimations for equipment and facilities.
• Manage, handle, and supervise all facilities engineers and technicians, provide guidance and mentorship as well as orientation for new recruited staff.
• Develop various facilities maintenance schedules while managing and resolving all maintenance issues.
• Attend regular meetings with customers as well as internal departmental briefings.
• Prepare and file all relevant reports with the government and regulatory authorities as well as for internal company auditing purposes.

REQUIREMENT

• At least 5 years of professional work experience in Facility Maintenance.
• Good understanding of maintenance environments, corrective, preventive and predictive maintenance procedures.
• Experience in maintenance/troubleshooting of Building Maintenance System (BMS), Extra Low Voltage systems (ELV), DDC/PLC programming and SCADA design & operation.
• Experience in serving multiple customers.

QUALIFICATION

• Degree / Diploma in Engineering / Facilities Management) or any other relevant discipline from a reputable local or foreign university or polytechnic.
• Certification in Facilities Management will be an added advantage.

Responsibilities

• Report directly to top management, providing regular updates on project status and key milestones.
• Oversee the overall implementation and completion of construction projects, ensuring that they are delivered on time, within budget, and meet the required quality standards.
• Lead and manage a team of professional and technical staff in the planning and execution of daily operations.
• Coordinate and collaborate with clients, consultants, relevant authorities, subcontractors and suppliers to ensure smooth project execution and resolve any issues.
• Ensure all project activities comply with local building codes, safety regulations, and specific healthcare facility requirements.
• Ensure compliance with EHS requirements, regulations, and best practices throughout the project lifecycle.
• Monitor project budgets and manage resources efficiently, implementing cost-control measures to avoid overruns.
• Maintain effective communication with all project stakeholders, ensuring that project goals are achieved and expectations are met.

Requirements

• Bachelor’s Degree in Civil Engineering; a degree recognized by the Singapore PE Board is preferred.
• Minimum 10 years of experience managing high-rise building projects, with at least two completed project cycles.
• At least CPAS Tier B certificate of accreditation.
• Possess BIM Management certification and DfSP (Design for Safety Professional) certification.
• Dynamic, self-motivated, proactive, and results-oriented, with a proven track record in the building industry.
• Strong organizational, interpersonal and leadership skills.
• Able to work in fast paced environment.
• Must able to lead the project team.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

SUMMARY:

Responsible for the daily shift operations of Housekeeping and Internal Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. Coordinates the housekeepers and works as a team, creating a positive environment.

TASKS & RESPONSIBILITIES:

Managing Housekeeping Operations

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guestroom maintenance needs.
• Supervises the property general cleaning schedule.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Ensures all employees have proper supplies, equipment and uniforms.
• Plan the staff needs to support the peack

Managing Departmental Costs

• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.

Conducting Human Resources Activities

• Participates as needed in the investigation of employee accidents.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Observes service behaviors of employees and provides feedback to individuals.
• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
• Cleaning Materials, Equipment, and Techniques - Knowledge of use, handling, storage, and disposal of cleaning chemicals and equipment (including Material Safety Data Sheet requirements), and use of personal protective equipment.
• Housekeeping Tracking and Inventory - Knowledge of inventory and purchasing policies, procedures, and best practices.
• General Housekeeping - Knowledge of procedures, policies and techniques for cleaning all public areas, trash handling and removal, room item replenishment and placement, treatment of room damage and stain removal, use of cleaning supplies, floor care and maintenance, general housekeeping codes, cart care, uniform control, inventory management, room status change systems and opening and closing of the house. Ability to use general housekeeping codes to indicate room readiness.
• EIWO (Everything In Working Order) - The ability to inspect and identify guest room components (e.g., light bulbs, remote control, air conditioning units, toilets, appliances, vacuums) for functional deficiencies. This includes reporting procedures.
• Environmental Sustainability – Knowledge of products and procedures that reduce, recycle or reuse natural resources such as bed linen and towel re-use programs.
• Preventative Maintenance - Knowledge of general cleaning programs and policies to extend the life of materials and areas. For example, knowledge of carpet, tile, and floor care including daily cleaning, heavy extraction, and interim cleaning.

Key Responsibilities:

Oversee and supervise the entire setup and operational performance of the central kitchen.

Monitor purchases and orders to effectively manage cost flow, ensuring operation costs and overheads stay within budgeted levels.

Ensure all employees adhere to food hygiene practices and safety standards.

Develop and implement SOPs in central kitchens, shop outlets, and delivery units to uphold food quality and standardization.

Assist in ingredients matching, creating fusion food menus, and supporting the Chef in new menu development.

Coordinate with Human Resources, including managing part-timers and cleaners, to maintain labor costs within budget while maximizing productivity.

Streamline service processes to enhance productivity and efficiency in central kitchen operations and dining services.

Carry out additional duties as assigned by management.

Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts.

To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis

· Produce valuable and engaging content for our website and blog that attracts and converts our target groupsS

· Build strategic relationships and partner with key industry players, agencies and vendors

· Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely

· Oversee and approve marketing material, from website banners to hard copy brochures and case studies

· Measure and report on the performance of marketing campaigns, gain insight and assess against goals

· Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

· A Bachelor’s degree in marketing, business or any other relevant field

· Sound understanding of marketing fundamentals and tactics

· Creative thinking and problem-solving ability

· Leadership and project management skills

· Knowledge of digital marketing and social media marketing strategies

· Excellent verbal and non-verbal communication skills

· Proficiency with marketing tools and software

· Proficient in marketing research and statistical analysis

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

A career opportunity to influence innumerable aspects of the agency, to drive in the development of our people, and to play a part in influencing strategic HR and Talent partnership.

The Position:

We are looking for a HR Manager to be based in Singapore, responsible for managing human resources functions of about 30 employees across Singapore, Malaysia and Indonesia. You will be responsible for aligning human resources processes and solutions to meet the business needs of the agency. You will help administer and execute human resource policies, programs and practices, including planning, organizing, developing, implementing, and coordination. You are also responsible for tactical implementation of a variety of human resources programs and initiatives and must keep current on labour laws and regulations to ensure company’s legal compliance through policy setting, practice standards, and advice to management.

Job Responsibilities:

• Leads key human resources processes and initiatives such as talent acquisition, on-boarding, learning and development, performance management, employee engagement, retention and change management.
• Acts as a strategic partner to business partner and consultant to the Management team on understanding and addressing business needs and challenges with tailored HR solutions.
• Work with the Management team to determine workforce needs, identify human resource and competency gaps, and devise a development and workforce plan to job roles and staff retention. Ensure teams are optimize and working efficiently.
• Lead talent acquisition process including job postings, screening and interviewing candidates, building talent pool, actively reaching out to top talent, facilitating salary negotiations and contract preparation. Oversee the internship program and fostering strong relationships with educational institutions.
• Continuously improve and implement effective HR processes, maintain employee records in HRIS system (Workday) and leave management. Facilitate payroll updates, approvals, statutory obligations including but not limited to tax filing, CPF contributions and administer government claims such as childcare leave, NS make-up pay, maternity and paternity leave.
• Develop and regularly update company policies, employment contracts and the employee handbook. Ensures proper administration of company policies and compliance training, in accordance with labor laws and regulations.
• Liaise with key vendors including LinkedIn, various insurance providers, Telum, and Paymo (timesheet management tool) to support business operations, including providing new hire training on Paymo for accurate timesheet recording and generating and distributing timesheet reports where necessary.
• Serves as advocate to both employee and company regarding employee performance as well as day-to-day working environment. Counsel employees and/or managers regarding a variety of issues.
• Manages compensation process to ensure adherence to company guidelines and monitors salary/grade levels for competitiveness in industry and fairness in company.
• Lead all employee relations with professional grace, lead investigations to resolve issues/conflict in the workplace, act as an impartial mediator in disciplinary procedures and ensure it is administered in fair manner and meets all legal and labor regulations, advice managers in determining appropriate disciplinary plans of action.
• Lead the development and implementation of employee communication programs and ensures the employees are aware of the agency’s policies, programs, and management goals.
• Develop and lead learning & development programs such as designing and implementing tailored training programs for core PR skillsets within the company.
• Organizes and leads employee engagement events and wellbeing initiatives for employees to foster a positive work environment, including but not limited to work anniversaries and birthdays, company events such as the Klareco Teal Party.
• Conducts research, manages projects and timelines, participates as a hands-on contributor on teams and committees toward the successful completion of various ad-hoc HR programs.

Job Requirements:

• Bachelor’s degree in human resources or related field and 4+ years’ experience in Human Resources function; Master’s degree a plus.
• Previous experience in PR/Media/Creative/Marketing/Advertising agency is an advantage.
• Solid human resources generalist background.
• Excellent oral, written, and interpersonal communication skills including the ability to present ideas, and/or facts and recommendations effectively.
• Ability to work independently with little direction.
• Interpersonal and team skills with ability to professionally interact with all levels of employees.

*Kindly note that only shortlisted candidates will be contacted.*

We are seeking a data-driven and customer-centric CRM Manager to lead our customer relationship management strategies at Novela. The ideal candidate will have a strong understanding of retail consumer behaviour, especially within the beauty industry, and will be responsible for developing, implementing, and optimizing CRM initiatives that drive customer engagement, loyalty, and revenue growth.

Key Responsibilities:

CRM Strategy & Implementation:

• Develop and execute CRM strategies to enhance customer engagement, retention, and loyalty.
• Build segmented customer journeys and campaigns tailored to various customer groups based on behavioural data, demographics, and purchasing habits.
• Lead CRM automation efforts and implement new tools or systems to enhance the customer experience.

Data Analytics & Insights:

• Analyse customer data to identify trends, behaviours, and preferences that drive engagement and optimize campaign effectiveness.
• Leverage customer data to create personalized offers, recommendations, and communications to increase purchase frequency and average order value (AOV).
• Monitor and report on the performance of CRM campaigns (open rates, conversion rates, retention rates) and identify areas of improvement.

Customer Segmentation & Personalization:

• Develop and refine customer segmentation models to create highly targeted marketing strategies.
• Implement personalized communication across multiple channels (email, SMS, social media, etc.) to enhance the customer experience and increase retention.
• Utilize predictive modelling and advanced data analytics to anticipate customer needs and behaviours, driving proactive engagement strategies.

Loyalty Program Management:

• Oversee the development and management of the customer loyalty program, ensuring it delivers value to both the business and the customer.
• Continuously optimize the loyalty program through data insights to increase customer retention, lifetime value (CLV), and program participation.

Cross-Functional Collaboration:

• Work closely with marketing, e-commerce, and sales teams to align CRM strategies with broader business goals and promotional efforts.
• Partner with product teams to gather insights on consumer behaviour and influence product offerings that align with customer preferences.
• Collaborate with IT and data teams to ensure CRM systems and databases are optimized for performance and data accuracy.

Market & Consumer Trends Analysis:

• Stay up to date on industry trends, competitor CRM strategies, and evolving consumer behaviour, especially within the beauty and retail sectors.
• Apply learnings from market trends to innovate CRM programs and enhance customer touchpoints across all channels.

Requirements:

• Bachelor’s degree in Marketing, Business, Data Science, or related field.
• 5+ years of experience in CRM, customer engagement, or loyalty marketing, preferably within the retail or beauty industry.
• Strong knowledge of retail consumer behaviours, with a focus on the beauty sector.
• Hands-on experience with CRM tools and platforms (e.g., Salesforce, HubSpot, or similar).
• Proven track record of managing successful CRM campaigns and loyalty programs in major retailers or online marketplaces is a must.
• Strong analytical skills with the ability to interpret complex data and translate it into actionable strategies.
• Excellent communication and project management skills.
• Ability to lead cross-functional teams and manage multiple projects in a fast-paced environment.
• Proficiency in segmentation, predictive analytics, and CRM automation tools.

Job Description: Fundraising Manager

Overview

Unlocking ADHD is a registered IPC charity focused on empowering individuals with ADHD and their families by providing accessible resources, community support, and professional intervention services. We are seeking a dynamic and results-driven Fundraising Manager with a proven track record of exceeding fundraising targets in an IPC charity to drive our fundraising efforts and ensure financial sustainability.

Key responsibilities include:

· Develop, implement, and refine comprehensive fundraising strategies to meet and exceed annual revenue targets.

· Cultivate and steward relationships with existing donors, including corporate partners, individual philanthropists, and foundations.

· Research, write, and submit compelling grant proposals tailored to IPC charities, ensuring compliance with reporting requirements.

· Plan and execute impactful fundraising campaigns, appeals, and signature events to engage stakeholders and raise funds.

· Identify and build strategic partnerships with corporations, government agencies, and community organizations to secure sponsorships and in-kind contributions.

· Develop detailed impact reports to demonstrate the outcomes of donor contributions, ensuring accountability and encouraging continued support.

· Collaborate with board members, leadership, and volunteers to enhance fundraising efforts and support organizational goals.

· Oversee the fundraising budget, ensuring cost-effective strategies to maximize ROI and compliance with IPC regulations.

Requirements

· Familiarity with CRM systems for donor management and fundraising tracking.

The ideal candidate will have:

· At least 5 years of proven experience in fundraising, with a track record of exceeding annual revenue targets in an IPC charity.

· Bachelor’s degree in Nonprofit Management, Marketing, Communications, Business, or a related field.

· Strong understanding of fundraising principles and best practices for IPC charities.

· Excellent relationship-building and communication skills with a wide range of stakeholders.

· Exceptional grant writing and proposal development abilities.

· Proficiency in using CRM systems and digital fundraising platforms.

· Results-oriented with the ability to work independently and as part of a team.

· Strategic thinker with attention to detail and strong organizational skills.

· Commitment to the mission and values of Unlocking ADHD.

Preferred Qualifications

· Experience in fundraising for organizations focused on mental health or neurodiversity.

· Familiarity with Singapore’s philanthropic landscape and IPC regulations.

What We Offer

We offer:

· Opportunity to make a meaningful impact in the ADHD community.

· A collaborative and mission-driven work environment.

· Professional growth opportunities within a growing organization.

· Competitive salary and benefits package.

Application Process

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and achievements to [email protected]. Applications close on 31 Dec 2024.

Job Description

• Reports to the Project Manager or Assistance Project Manager
• In-depth understanding of project specifications, technical details and construction drawings.
• Carry out work scheduling, material requisition planning, project supervision and documentation.
• Supervise structural/architectural works, coordinate with client’s representatives, consultants and sub-contractors on technical matters.
• Ensure timely completion and good quality of works.
• Ensure safety regulations are complied with.

Requirements

• Diploma in Civil / Structural Engineering or equivalent.
• 5 to 10 years’ of site management experience

We are a new upcoming Chinese themed bar on 2024 January, and we're currently looking for Operations Manager. As this is a new establish company, there is not much rules and regulations, or so called terms.

Your job scope will be

• Inventory management and cost control
• Customer service
• Financial management
• Event planning and execution
• Customer experience management
• Supplier management and Building supplier relationships

So the benefits here will be

• Young boss with young mindset - yes I did work with others before thus I wanted everyone to be paid fair and comfortable.
• You can suggest your idea to me anytime

Minimum skill and experience needed.