Job Description

As an e2i Principal Specialist, you will be part of the team to create an impact on the employment and employability of jobseekers and working people through the creation, development and delivery of integrated employment solutions via various outreach initiatives, and collaborations with partners to promote e2i’s career services to individuals. The role requires you to coach, provide career advisory and job match jobseekers to jobs. You will also need to work in close partnership with other business units within e2i and the NTUC.

You will assist the Team Lead to enhance the employment and employability of workers through the following:

• Coach jobseekers to achieve their goals, e.g. to be placed in jobs, and help jobseekers to be job ready.
• Work with both internal and external partners to ensure the smooth and efficient operations of the career centre.
• Plan and implement outreach initiatives to promote e2i’s career services for individuals.
• Draft case notes, analyse and recommend strategies for jobseekers to be able to be placed in a job, this may include sharing training courses and sharing best practices on resume writing, interview skills and so on to achieve placement targets.
• Use career coaching techniques to drive successful job matching outcomes for jobseekers and working people on a 1-1 or group basis, as well as handle in-depth more challenging jobseeker profiles.
• Monitor, track and analyse the progress of jobseekers, and follow up with jobseekers if they are unable to be placed in a job in a timely manner.
• Build and maintain relationships with new and existing stakeholders (e.g. government, private partners).
• Liaise and manage appointed training providers to deliver employment facilitation services to stakeholders (e.g. through events, job fairs, etc).
• Assist in managing the deployment of coaches required for outreach engagement and monitor their performance such as workload and Key Performance Indicators (KPIs).
• Manage feedback and appeals that come through various channels pertaining to e2i career services.
• Coordinates daily activities, ensure compliance with regulations and internal policies, monitor the achievement of objectives.
• Continuous refinement and implementation of customer service operations and process improvements.

Job Requirements

• At least 6 years experience in job matching/recruitment/human resources/career coaching/career development facilitation/social work/counselling will be advantageous.
• Possess strong interpersonal skills and ability to engage jobseekers, network and work across boundaries to foster greater partnerships and collaboration.
• Good analytical skills, with the ability to write reports and case notes independently.
• A growing leader and team player with good relationship management.
• Able to identify gaps and provide solutions to improve processes.
• Possess excellent verbal and written communication skills.
• Be highly self-motivated, resilient and able to multitask.
• Meticulous with good time management and organisation skills.
• May be deployed to different career and job centre and other event venues island-wide.
• Flexible to accommodate to adjusted work schedules, evenings, and weekends when required to serve workers / jobseekers needs; in which time off will be offered.

Designation and salary will commensurate with experience.

A day in the life of…

• Actively support the teams in the TPM activities on the shopfloor.
• Coach the pillar leaders and members
• Promote and support cross-fertilisation of ideas, knowledge, standards and improvements
• Coordinate the support from external consultants if applicable
• Motivate & empower people through positive attitude and stimulate change in traditional mind set.
• Integration of Pillars
• Coordination with master pillar leaders and TPM coordinators
• Consistent measuring, monitoring and improvement of factory standards whilst safeguarding assets
• Ensure the implementation of the Best Practices as defined in the HPF BiC Repositories and Globe Business Excellence
• Optimise the use of systems to maintain and improve competitiveness
• Leadership of projects for improvements - Drive Factory initiatives to develop, implement and maintain sustainable improvements, cost reduction and competitiveness whilst maintaining Nestle Quality Standards
• Report & validation of project results - Monitoring the implementation of improvement intitatives within the factory, ensure that the benefits are properly measured and that the impact on production costs are clearly identified. Results are communicated to stakeholders.
• Training & methodological support - Practice and serve as a mentor to the leaders of focused improvement projects in the factory. Conducting and implementation of continuous improvement tools within the factory. Coordination of CI team activities (training, team formation, monitoring of progress, information sharing).
• Technical support for production including using industrial performance tools to ensure successful troubleshooting and debottlenecking of process flow related to equipment. Conduct on his own focused improvement projects, or coordinate and lead multi-functional teams to improve.
• Training, coaching and assessment for the factory and the local committees on GA practices
• Responsible to implement safety and environment practices in the workplace.

What will make you successful

• Bachelors’ Degree in Engineering or related fields
• 3 to 6 years of relevant working experience in a similar capacity
• Demonstrated capability to lead a group of people
• Intermediate knowledge of TPM or similar continuous improvement methodology
• Good understanding of the business needs
• Exposure to implementing continuous improvement and employee involvement techniques. Implementation experience of TPM.
• Problem solving techniques
• Change management
• Good stakeholder management and influencing skills