Our Client is in the Manufacturing Industry. Due to their current expansion plan, they are looking for a Assistant IT Manager to join their team, in hopes of developing the current high performing team. They are located in the East.

Responsibilities

• Oversee the organization's cybersecurity measures.
• Evaluate IT needs and propose improvements for productivity, security, and efficiency.
• Recommend tech upgrades to management, highlighting their benefits.
• Plan and manage IT projects like system updates, migrations, and outages.
• Support IS team management, including performance reviews and career guidance.
• Identify IT training needs and develop programs for employee skill enhancement.
• Project management, budgeting, and resource planning.
• Any ad-hoc duty as given

Requirements:

• Min degree in Computer Science/IT
• Min 3 years’ experience in cybersecurity practices and end-user computing.
• Expertise in Microsoft technologies: Office 365, Active Directory, and Exchange Services.
• Certifications like CISSP, CISM, or CEH will be advantageous
• Good work knowledge of security risk management, security governance framework and compliance (IT Security Audit/log review), technical vulnerability management (Vulnerability Assessment, Penetration testing), application security, security technologies (system hardening, IDS/IPS, firewall), security incident response and security assessment.
• Will require to travel overseas

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings (if required) while working on Support tasks assigned.

• Will report to the Support Lead.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

Key Responsibilities:

• Analyse large datasets to identify trends, patterns and provide insights to support business decisions and strategies
• Develop and maintain interactive dashboards and reports using data visualization tools (e.g. Power BI)
• Conduct process mining to identify inefficiencies, bottlenecks and opportunities for process improvements
• Monitor data quality and ensure accuracy, completeness and consistency in management reporting
• Manage and respond to data requests from internal stakeholders, ensuring timely and accurate delivery of required insights
• Leverage data intelligence tools and methodologies to support continuous improvement in insurance operations

Who are we looking for:

• Degree Holder in Data Science, Business Analytics, Computer Science, Statistics or a related discipline
• Experience in data visualization tools (e.g. Power BI, Tableau, Qlik)
• Strong proficiency in Excel and experienced with basic SQL
• Attentive to details and committed to ensuring data accuracy
• Good verbal and written communication skills, ability to present data clearly
• Pro-active and self-motivated, able to take the initiative independently and work under minimal guidance/supervision
• Positive attitude and willingness to learn and collaborate

Job Descriptions:

• Provide comprehensive support for freight operations, with a primary focus on air freight (95%), and secondary responsibilities for trucking (4%) and ocean freight (1%).
• Collaborate with 3PL warehouses, freight providers, and relevant stakeholders to resolve shipment issues, including documentation, cargo damage,discrepancies, and other related concerns.
• Respond promptly and professionally to stakeholders' inquiries, addressing shipment queries, issues, and providing necessary assistance.
• Manage service recovery efforts, including containment of escalations, conflict resolution, and conducting investigations to identify root causes.
• Oversee the performance of the 3PL transportation team and freight providers, ensuring that agreed-upon service standards and key performance indicators (KPIs) are met consistently.
• Assist in identifying and implementing enhancement requests related to both operations and systems, aiming to improve efficiency and service quality.

Requirements:

• A minimum of 5 years of work experience in a similar role.
• Must have experience in air freight operations support, preferably within semiconductor companies or handling semiconductor shipments.
• Proven experience working with forwarders, integrators, and premium service carriers.
• Solid working knowledge of shipment Incoterms, shipment liabilities, and claims processes.
• Ability to provide support during weekends for urgent shipments, particularly during peak periods (remote support is available).
• Strong communication skills, with the ability to respond professionally via email, meetings, and phone calls.
• Comfortable attending meetings with 3PL warehouses, freight providers, and global stakeholders.
• Willingness to travel to ALPS for warehouse visits, particularly during quarter-end periods.
• Availability and commitment to work hands-on during peak quarter months, which are in March, June, September, and December.
• Independent, responsible, resourceful, and a fast learner with a strong sense of urgency.

Good to Have:

• A diploma or degree in a related field is preferred.
• Knowledge of customs permits and Free Trade Zone (FTZ) requirements.
• Familiarity with the SAP system is advantageous.

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: L79YV6V5

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Remus Gan | Registration No: R21102972Job Descriptions:

Responsibilities:

• Deliver responses to information security-related inquiries for regulatory exams, audits, and compliance engagements.
• Obtain senior management approval for all regulatory responses.
• Provide consultation on alerts and advisories issued by regional regulators.
• Identify, onboard, and submit NFRR change requests related to information security.
• Support escalation of potentially regulatory-reportable cyber incidents.
• Drive Regulatory Exam Management team initiatives aligned with annual strategy.
• Maintain up-to-date, effective, and efficient processes and playbooks.
• Collaborate effectively with internal stakeholders and influence decisions.

Skills and Experience:

• 5-7 years of experience in cybersecurity, risk management, or regulatory compliance.
• CISSP, CRISC, or CISM certifications preferred but not mandatory.
• Bachelor’s degree in Information Technology or a related field.
• Strong operational mindset and attention to detail.
• Excellent analytical and problem-solving skills.
• Proficient in presenting to senior management.
• Solid understanding of information security principles and controls.
• Familiarity with APAC laws and regulations impacting information security.

Ikas International (Asia) Pte Ltd

“Sanderson-iKas” is the brand name for iKas International (Asia) Pte Ltd

EA Licence No: 16S8086 | EA Registration No. R1988468

We regret to inform you that only shortlisted candidates will be notified /contacted.

NLCS (Singapore) is a leading international school, renowned for its ambitious academic ethos and strong pastoral care. We are seeking an exceptional Marketing and Admissions Specialist to join our team and play a pivotal role in shaping the school’s future. This exciting opportunity is designed for an experienced professional with a proven track record in international education, particularly within the UAE, UK, and Singapore markets.

About the Role

The Marketing and Admissions Specialist will act as a strategic bridge between marketing and admissions, advising Heads of Department and driving initiatives that ensure cohesive strategies and impactful outcomes. With expertise in global admissions and advanced data analytics, the successful candidate will develop and execute integrated marketing campaigns and enrolment strategies that reflect the school’s values and aspirations. This role is critical in enhancing the school’s visibility, growing enrolment, and connecting with diverse communities.

Key Responsibilities

● Lead the design and implementation of admissions and marketing strategies tailored to the UAE, UK, and Singapore markets.

● Provide actionable insights through advanced data analytics to inform decision-making and improve campaign performance.

● Represent NLCS (Singapore) at high-profile events, including open houses and education fairs.

● Build and nurture relationships with prospective families, school counselors, and community leaders.

● Collaborate with marketing and admissions teams to deliver a seamless, family-centric experience.

● Develop culturally sensitive marketing content and strategies that resonate with diverse audiences.

About You

We are seeking a candidate who brings:

● A minimum of 7 years’ senior-level experience in admissions and marketing, with a focus on international education.

● Deep knowledge and professional networks in the UAE, UK, and Singapore markets.

● A proven ability to lead data-driven marketing campaigns across digital, print, and event platforms.

● Exceptional relationship-building skills, with experience engaging parents and stakeholders in culturally diverse settings.

● A track record of success in managing events and delivering results in competitive international markets.

● A proactive and strategic mindset, capable of driving impactful change within a fast-paced environment.

What We Offer

● The opportunity to work in a world-class international school that values ambition, collaboration, and innovation.

● A supportive and professional work environment in Singapore’s thriving international education sector.

● Competitive remuneration and benefits package.

● Employment Pass sponsorship for eligible candidates.

About Company

Valor Organization is a Sales and Marketing firm committed to driving growth and expanding market share for its clients. With expertise across diverse industries, the company focuses on simplifying complex communication to ensure clarity and impact. Their mission is to empower clients by ensuring their messages are effectively conveyed, their brands are prominent, and their audiences truly connect with their vision.

Full Job Description

This is a full-time, on-site opportunity for Events and Marketing Ambassadors in Singapore. The role encompasses overseeing event management and marketing initiatives, boosting brand awareness, executing promotional campaigns, and working closely with cross-functional teams to drive engagement and expand outreach.

What we do:

• Increase brand awareness and market share of our client

• Develop your communication skills

• Build your leadership capabilities

Opportunities we offer:

• Global travelling opportunities

• Personalized mentorship and guidance

• Leadership development opportunities

Who we are looking for:

• Keen to learn, self-driven individuals

• Team player with entrepreneurial mindset

• Good interpersonal skills

• Creative thinking and problem-solving skills

• Proven experience in event planning (bonus!)

Looking for Your Next Challenge? We Want You on Our Team!

Interested candidates can apply now

Summary

As a Performance Systems Specialist, you will play a critical role in supporting and maintaining performance measurement and attribution systems, ensuring seamless integration and accurate reporting. You will collaborate with key stakeholders to enhance operational workflows, troubleshoot issues, and ensure the timely delivery of performance and analytics reports for various business units.

Your primary focus will be on managing and maintaining systems like B-One and FactSet (SPAR/PA), while also supporting the integration of proprietary databases for downstream reporting. Key stakeholders include Portfolio Managers, Sales and Marketing teams, Senior Management, and Local Business Units.

Core Responsibilities:

• Maintain and support performance systems, including B-One and FactSet (SPAR/PA).
• Perform data reconciliation between performance systems to ensure accuracy.
• Manage system setups, configurations, workflows, and data checks within performance systems and analytics workflows.
• Investigate and resolve issues in performance workflows by identifying root causes, engaging stakeholders, and driving resolutions.
• Escalate critical issues, process gaps, or inaccuracies promptly as required.
• Collaborate with stakeholders to redesign process flows and ensure optimal system performance.
• Provide responses to queries related to fund and benchmark returns, asset returns, and attribution results.
• Ensure all procedures are documented and communicated effectively.
• Identify opportunities for process improvements and implement automation where applicable.

Experience and Qualifications:

• 5 years of experience in maintaining performance or attribution systems, with a focus on performance analysis and investment risk analysis.
• Hands-on experience with FactSet Systems
• Experience in system implementation or migration within performance/attribution systems is advantageous.
• Bachelor's degree in Finance, Accounting, Economics, Mathematics, Computer Science, or a related field.
• Solid understanding of portfolio performance calculations, risk analytics, and financial instruments, including derivatives.
• Proficiency in Excel and SQL queries.
• Strong technical skills in Python, C#, and VBA for data transformation and workflow automation.
• Professional certifications such as CIPM or CFA (or currently working towards them) are preferred.

This is a unique opportunity to contribute to the success of a high-performing analytics and reporting team while advancing your career in a dynamic and challenging environment.

Those who are keen for the role and would like to discuss the opportunity further, please click "Apply Now" or email Kin Long at [email protected] with your updated CV.

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.

Morgan McKinley Pte Ltd

EA Licence No: 11C5502 | EAP Registration No: R2095054

Job Description

Conduct fuel farm operations
• Perform fuel quality checks before commencement of operations
• Perform circulation and draw fuel samples for scheduled testing
• Perform loading and unloading of fuel
• Record fuel transactions
• Perform daily top up of refueller

Conduct fuel bridger and aviation specialised vehicle (ASV) operations
• Perform aircraft defuelling and refuelling
• Operate fuel bridger and aviation specialised vehicles (ASV)

Perform maintenance operations
• Perform daily inspection and functional checks on GFE/GFP
• Monitor Government Furnished Equipment and Government Furnished Property for scheduled preventive maintenance
• Perform maintenance on in-house equipment, facilities and vehicles in adherence to Standard Operating Procedures (SOPs) and Work Instructions (WI)
• Perform housekeeping within the work premises
• Perform stocktake of all Government Furnished Equipments (GFE), Government Furnished Property (GFPs) and in-house equipment

Ensure operational excellence and compliance with quality and safety standards
• Perform operations based on quality, environmental, occupational, health, security and safety standards
• Attend daily briefings including safety/operational briefings and toolbox meeting
• Prepare quality and safety reports and raise any QHSSE lapses at work site or during operations
• Participate in audits as required
• Comply with regulatory requirements of operations site
• Participate in Emergency and Oil Spill Exercise
• Comply with data governance policies

Manage customer experience and relationships
• Perform the day-to-day operations of shift according to customer and contractual requirements

Contribute to continuous improvement
• Participate in digitisation roadmaps of business unit

Manage people, finance and organisational development
• Participate in on-the-job and required regulated training for qualification maintenance
• Monitor and submit documentation for security clearance
• Perform OT/Call Out assignment

Job Requirements

• NITEC and 5 years of experience preferred
• Class 4 and/or Class 5 Driving License and/or Forklift License
• Prior experience with Aviation industry preferred
• Ability to use Apps and have cybersecurity awareness

• 1 year contract, renewable
• Central area
• Monday - Friday, office hours
• Handle mailbox survey submissions, feedback, and requests from survey respondents within stipulated turnaround time.
• Ensure consistent and detail cases notes updated in system after each liaison with respondents.
• Responsible for inter-department liaison for correct assignment of respondents to the parties responsible.
• Ensure prompt follow-up for survey cases under pending status.
• Provides accurate daily report on mailboxes activities for the day to relevant stakeholders.
• Ensuring all potential/actual complains are acted upon within stipulate timeline.

Requirements:

• Singaporean
• At least Diploma or above
• At least 2 years of relevant customer service and emailing experience

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job/apply/5789

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

We are looking for a Senior SEO Specialist who will take personal responsibility for the success of new and existing clients' SEO campaigns and make them his or her own. In this position, the SEO Specialist will be responsible for all tasks related to clients' SEO campaigns including keyword research, SEO audit, competitor analysis, on-page and off-page optimisation and tracking of keywords performance.

The SEO Specialist is required to participate in all aspects of the client's campaigns, including initial planning, implementation, monitoring, optimisation, analysis and reporting.

Rewards:

• High basic salary
• Medical and insurance coverage
• Yearly pay increment
• Additional 2 days of annual leave every year
• Able to attend internal and external courses
• Manage some of Singapore’s biggest brand campaigns
• Work alongside with an award winning team (Winner of Search Marketing Agency Of The Year 2022 & Lead Generation Agency Of The Year 2022)
• A super fun and dynamic company culture
• Work from home available

Responsibilities:

• Keyword research, SEO audit, competitor analysis, on-page and off-page optimisation, tracking of keywords performance, content optimisation and social syndication
• Work closely with Content Strategist and Sales Team
• Generate regular reports with recommendations
• Proactively contribute to account strategy and provide recommendations to meet clients' goals
• Responding to clients' emails and calls
• Maintain knowledge of industry news including changes to current practices
• Be the in-house expert on all SEO related matters
• Knowledge of data analysis using Google Analytic/Google Search Console will give the candidate a competitive edge

Requirements:

• STRICTLY Singaporean or PR holder only
• Minimum 2-year SEO experience OR 1-year experience in a digital marketing agency environment
• Fluent in written and spoken English
• Great with client management
• Possesses self-initiative, hardworking and responsible
• Resourceful, cheerful disposition with a positive working attitude

Probation Period:

This position includes a 6 months probationary period to assess mutual compatibility within the job role.

Why Us:

Voted by Adidas, CapitaLand, Grab, Lazada, Alibaba, L’Oréal, Hilton, Zalora and UOB, we are the winner of Search Marketing Agency of the year 2022. We are also the winner of Lead Generation Agency of the year 2022.

With an ongoing expansion plan, we want to gather the best talents in Singapore and bring Impossible Marketing globally. This means that you get to manage some of the biggest brand campaigns in Singapore and Asia.

In addition, we are probably the only Digital Marketing Agency in Singapore who takes CSR seriously. We launched “Project KATE” back in 2015 and have since supported multiple charity organisations and the less fortunate for free.

More info: https://www.impossible.sg/

We are seeking a talented and dedicated Senior Paid Ads Specialist to manage and optimize both Google Ads (PPC) and Social Media Marketing (SMM). This role combines data-driven strategy and creative execution, helping brands build a powerful online presence across key social platforms, including Google Ads, Facebook, Instagram, TikTok, and LinkedIn. As a core team member, you’ll oversee all aspects of our clients’ paid ad campaigns, from initial planning to ongoing optimization. Join us and work with some of Singapore's leading brands, driving real impact and growth.

Why Join Us?

• Flexible Work: Enjoy the option to work from home.
• Comprehensive Benefits: Medical and insurance coverage.
• Professional Growth: Yearly pay increments and access to both internal and external courses.
• Extra Leave: Gain an additional 2 days of annual leave each year.
• Award-Winning Team: Be part of an agency chosen by brands like Adidas, CapitaLand, Grab, Lazada, Alibaba, L’Oréal, Hilton, Zalora, and UOB, recognized as the Search Marketing and Lead Generation Agency of the Year.
• Career Impact: Work on high-profile brand campaigns across Singapore and Asia as part of our exciting expansion.
• Corporate Social Responsibility: As one of the few digital agencies in Singapore dedicated to CSR, our “Project KATE” initiative has supported multiple charities and underserved communities since 2015.

Social Media Marketing (SMM) Responsibilities:

• Campaign Creation & Strategy: Develop and execute integrated social media campaigns across platforms like Facebook, Instagram, TikTok, and LinkedIn, including budget planning and content ideation.
• Content Strategy: Plan and distribute engaging content in various formats, ensuring alignment with each brand’s voice and objectives.
• Audience Insights & Optimization: Collect and analyze audience data to create comprehensive reports, refining future campaigns based on specific KPIs.
• Brand Consistency: Ensure cohesive messaging across all social platforms by collaborating with internal teams and external partners.
• Competitive Research: Monitor competing brands and stay informed about social media trends and tools to ensure we remain industry leaders.
• Performance Reporting: Regularly update clients and team members on campaign progress, providing data-driven recommendations to optimize performance.

Google Ads (PPC) Responsibilities:

• Keyword Research & Optimization: Conduct thorough keyword research, create compelling ad copy, and optimize bidding strategies, conversion rates, and calls to action to drive campaign success.
• End-to-End Management: Lead the planning, execution, and management of PPC campaigns, ensuring that goals and timelines are met.
• Data Analysis & Tracking: Perform data analysis using tools like Google Tag Manager and Google Analytics, providing insights and actionable recommendations to enhance performance.
• Monitoring & Reporting: Monitor keyword costs, split testing, landing page effectiveness, and cost per conversion to continually improve campaign outcomes. Provide monthly reports with data-driven insights and strategic recommendations.

Additional:

• Client Communication: Serve as the primary client contact, managing emails, calls, and online meetings to provide regular updates on strategy and campaign progress.
• CRM Updates: Regularly update the company CRM system with campaign progress, client communications, and relevant data.
• Collaboration & Best Practices: Collaborate and communicate effectively with team members, sharing paid media best practices and advising on client campaign improvements.
• Industry Awareness: Stay up-to-date with industry news, trends, and best practices to continuously improve campaign outcomes.

Requirements:

• Eligibility: Singaporeans or PR holders only.
• Experience: At least 2 years managing paid ads, or 1 year in a digital agency setting.
• Skills: Exceptional client management and communication skills; proficient in written and spoken English.
• Attributes: Proactive, responsible, resourceful, with a positive and team-oriented mindset.

Join us and make a direct impact on prominent brand campaigns while building your career in a growth-oriented and socially responsible company!

What you'll do:

As an IT Support Specialist (Contract), your primary role will involve offering comprehensive IT support to both local and remote users. You'll be tasked with resolving hardware and software complications efficiently, ensuring minimal disruption to operations. Your responsibilities will also include performing routine preventive maintenance activities, installing and upgrading various IT equipment and software, as well as cooperating with different stakeholders during system implementation and maintenance. Additionally, you'll play a crucial role in maintaining IT assets and participating in technology refresh projects. Ensuring the implementation of IT security systems that align with corporate policies will also fall under your purview.

• Offer IT support to local and remote users to resolve hardware and software complications
• Perform and manage routine preventive maintenance and operational tasks promptly and effectively
• Install, configure, maintain and upgrade end-user computing devices, servers, network apparatus, virtual environments, operating systems and application software
• Cooperate with various stakeholders during the implementation and maintenance of a system
• Maintain IT assets, participate in technology refresh projects
• Ensure the Implementation of IT security systems aligned with corporate IT policies and guidelines

What you bring:

The ideal candidate for this IT Support Specialist (Contract)position brings along a minimum of two years' experience in IT desktop support and end-user support. A diploma or degree in information technology or a related field is required. You should have technical experience in IT system support and maintenance. Experience with supporting Windows and MacOS operating systems is essential, as is proficiency in setting up and supporting various mobile devices. While ITIL v3 Foundation Certification would be advantageous, it's not a strict requirement. Proficiency in computer hardware, Windows 7/10, networks, Active Directory, Microsoft 365, and Dell/Cisco switches/routers is also expected.

• Minimum of two years of experience in IT desktop support and end-user support
• Diploma or degree in information technology, computer science or an IT-related field
• Technical experience in IT system support and maintenance
• Experience with supporting Windows and MacOS operating system
• Proficiency in setting up and supporting mobile devices such as Apple, iPhone/iPad, Blackberry, Android and Windows phones
• ITIL v3 Foundation Certification is advantageous but not mandatory
• Proficient in computer hardware, Windows 7/10, networks, Active Directory, Microsoft 365, Dell/Cisco switches/routers

What sets this company apart:

This company is committed to fostering an inclusive work environment that promotes growth for all employees. The company values diversity and believes that it contributes to a vibrant and dynamic workplace. This commitment to inclusivity and growth makes it an excellent place to work and grow your career.

What's next:

If you're driven, determined and ready for the next step in your career, don't miss this opportunity!

Apply today by clicking on the link! We look forward to hearing from you.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: Bhargava Aviral R23112008

Claudine is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

Our bar programmes are as critical to the guest experience as our culinary programmes—this role demands a passion for influencing indelible dining experiences as the maestro behind the bar.

Your responsibilities include:

• As gin is at the forefront of our beverage program, we are looking for a gin specialist who thrives on crafting gin cocktails with classic bartending techniques and sharing the art of gin with Claudine’s guests.
• Maintain up-to-date knowledge of current gin trends and brands in the industry
• Collaborate with the bar team to create and update the cocktail menu, incorporating seasonal ingredients and innovative gin-based recipes
• Work alongside other bartenders to run bar service operations effectively
• Engaging with guests to build a long-term relationship and increase bar spending
• Actively participate in floor operations and ensure seamless service while supporting fellow team members during busy periods.

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.
Should your application progress to the next stage, we will be in contact to arrange an interview.

5-Day Work Week: Monday to Friday
Working Hours: 8:30 AM to 5:30 PM
2 Days WFH
Location: Tuas Area
Salary: Basic Up to $4,500 + 3 Month Bonus

Job Description

Job Responsibilities

• Oversee and provide guidance to QC Inspection Team to ensure implementation of all inspection-related activities according to standards, including proper disposition and handling of non-conforming material/product.

- Pre-inspection of designated goods (at warehouse).

- Sampling and QC inspection of incoming materials (pre-shipment samples, raw materials, bulk, semi-finished and finished products, packaging materials) and out-going products.

- In-process inspection to ensure that quality, hygiene, and safety standards are met.

• Identify and investigate OOS (out-of-specification) or NC (non-conformance) cases, analyse the root causes, and monitor closely the resolution and correction status.
• Investigate product feedbacks, analyse quality-related problems, and recommend problem resolution.
• Handle product stability tests.
• Work with relevant parties (e.g. external provider and product owner) to establish specifications and quality attributes of raw material, packaging and product, confirm appropriate test method for each QC parameter, and document evidence.
• Contribute for establishing and improving relevant QC SOP and inspection/testing-related work instructions (in compliance with GMP and ISO requirements).
• Ensure proper QC documentation including Master Specifications, QC Records (including electronic logs), QC Test Reports, Lab Test Reports, Non-Conformance Reports, COA etc.
• Ensure cleaning and environmental monitoring programmes for the site are done accordingly.
• Manage retention room for retention, reference and post-inspection samples, and sample retention system.

Requirements

• Degree in Science or Engineering (preferably in Cosmetic Science, Chemistry, Pharmacy, Nutrition or relevant field).
• Preferably 1-3 years of experience in the quality control of cosmetics, pharmaceuticals, dietary supplement, food, or skincare/medical device.
• Experience in a GMP environment or knowledge of GMP an important plus.
• Knowledge of relevant product standards, quality control and test methods.
• Stringent compliance to procedures, guidelines, standards, and regulations.
• Self-starter, good at working well independently with initiatives.
• Meticulous & detail oriented.
• Analytical & problem-solving skills.
• Time management skills (scheduling, prioritising) to meet deadlines.

​Key Responsibilities:

• Oversee client onboarding, static data maintenance, and tax compliance, including documentation review and account setup.
• Ensure timely issue escalation and collaborate with internal teams for efficient service delivery.
• Standardize onboarding processes and support initiatives to improve efficiency.
• Escalate issues to relevant management as needed.
• Adhere to compliance, regulatory requirements, and internal controls to mitigate risks.
• Ensure compliance with document policies and perform necessary testing.
• Participate in business continuity planning and testing.
• Escalate potential incidents promptly to senior management.

Job Requirements:

• At least 8 years of hands-on experience in account opening and maintenance, preferably in Private Banking.
• Strong knowledge of AML, KYC regulatory requirements, and practices in the APAC region.
• Proficient in FATCA, QI, and CRS reporting regimes.
• Strong team player with the ability to work under pressure.
• Excellent communication and interpersonal skills.
• Proficiency in PC skills is preferred.

For interested applicants, kindly send your updated resume to Angelica DY at [email protected].

EA License no: 13C6338 | Registration No: R1110125

Only shortlisted applicants will be notified.

Customer Care Specialist

About us

Thredd is the trusted next-gen payments partner for innovatorslooking to modernise their payments offering. Certified byMastercard, Visa and Diners & Discover, we process billions of debit,prepaid and credit transactions annually, supporting consumer andcorporation FinTechs, digital banks and embedded finance providersacross the globe. Our unique offering is our client-centric approach,combining hands-on support with modern, reliable and scalabletechnology.

Our assured solution accelerates the development and delivery ofconsumer and corporate payments components embedded withindigital banks, as well as for expense management, B2B payments,crypto, lending, credit, Buy Now Pay Later, FX, remittance, and openbanking innovators.

About the role

We are seeking a Customer Care Specialist to be responsible forensuring Thredd’s customers benefit from the highest level ofcustomer support as well as providing expertise in their extensive useof our platform and services.

What you will be doing

Customer and Client Centricity

· Being a key point of contact for all Thredd customers

· Having a detailed understanding of customer businesses (products,customer journeys and volumes) and needs

· Providing end to end ownership of client requests to successful andtimely resolutions

Data & Reporting

· Providing analysis on card and transaction data

Quality & Controls

· Understanding, following and adhering to defined incidentmanagement procedures and communication plans

· Appropriately escalating potential issues as per defined processes,providing the required information needed to investigate thoroughly

What you will bring

· Experience working in a B2B and customer facing service role

· Experience working in payments and/or the wider financial servicesindustry

· Strong stakeholder management and experience working with high-level stakeholders such as Heads and C-Suite

· Experience working in a fast-paced environment where customerservice is time critical and has a direct effect on the bottom line

· Experience with JIRA and Confluence

· Experience with SOAP or Postman would be desirable

WORK LOCATION: 168 ROBINSON ROAD CAPITAL TOWER

The Good Food Institute is a global network of nonprofit think tanks working to make the global food system better for the planet, people, and animals. Alongside scientists, businesses, and policymakers, GFI’s teams focus on making plant-based, fermentation-enabled, and cultivated meat delicious, affordable, and accessible. Powered by philanthropy, GFI is an international network of organisations advancing alternative proteins as an essential solution needed to meet the world’s climate, global health, food security, and biodiversity goals.

As home to key governments that fund technology and some of the world’s foremost agricultural and technology hubs, Asia may be the most critical geography for the future of alternative proteins. The Senior Policy Specialist (Thailand) will have a specific country focus on Thailand to accelerate the growth of the alternative protein sector and catalyse Thai government support for approximately 80% of the role. The other 20% of the role would focus on work in Southeast Asia, pending priorities, but specifically focusing on research, writing, and risk management.

How You Will Make A Difference

It’s a critical time for alternative proteins globally, and particularly in Asia, the first region of the world in which cultivated meat became a consumer reality, where traditional forms of plant-based consumption create unique consumer markets, and where governments are moving towards broader regulatory support for the sector.

The Senior Policy Specialist (Thailand) will be responsible for:

Policy engagement in Thailand

• Support the Thailand Economic Opportunity Study for alternative protein by contributing information and knowledge on Thailand's food policy and socio-economic landscape, while facilitating connections with key governmental and non-governmental stakeholders.
• Working with the Policy Manager to design a national policy engagement strategy using the results from the Thailand Economic Opportunity Study. Identify and engage with key governmental agencies, officials and policy-makers to initiate conversations and build on the findings. Construct a narrative around the benefits of alternative proteins for Thailand; encouraging public R&D; advancing trade and ease of doing business, and; developing a robust talent pool for the sector.
• Leading and building GFI APAC’s relationships with Thai government agencies, officials, and policymakers.
• Monitoring Thai policy developments and representing GFI’s views to the Thai government through written submissions and participation in online or in-person fora.
• Representing GFI at external events as necessary and speaking to external audiences on alternative protein and related policy issues.

Research, writing and risk mitigation

• Conduct a strategic mapping of the highest priority research topics, based on a gap analysis of the national policy priority documents, to advance the Policy Team’s work and manage the delivery of research projects either by completing the work in-house using your quantitative or qualitative research skills or by commissioning external partners and working closely with them.
• Synthesise and analyse secondary literature and primary data relevant to alternative proteins, writing reports and summaries to support policy asks within GFI and for external-facing audiences.
• Develop and execute dissemination and engagement strategies for completed research projects, working through the media where appropriate.
• Drafting and preparing detailed submissions, presentations, letters, concept notes, internal and external resources, and materials for government officials and companies.
• Build your own awareness of and highlight any areas of risk to the alternative protein sector from a government relations and policy lens.

Who We're Looking For

We are looking for smart, thoughtful, kind, and creative self-starters who want to contribute to global efforts to fight against climate change, promote sustainable food systems, and develop healthy and humane foods accessible to everyone. GFI’s staff enjoy high levels of autonomy. They must be self-motivated, work well both independently and in concert with a larger, geographically dispersed group, and be comfortable working in a rapidly evolving operational environment. The Senior Policy Specialist (Thailand) must have:

Knowledge and experience

• A minimum of seven years of professional experience in research and policy analysis, or in advocacy roles, ideally within a comparable industry or context.
• A proven track record of a minimum of three years of previous relationship management: cultivating relationships with government agencies, communicating with legislative or executive branch policymakers and staff, both verbally and in writing.
• Experience in navigating dynamic and constantly evolving policy environments.
• A Bachelor’s degree in a relevant field such as economics, political science, public policy etc.

Skills and behavioural attributes

• Fluency in both Thai and English (written and spoken).
• Strong support for GFI’s philosophy and mission; demonstrated interest in public health, sustainability, food and nutrition, animal protection, or the drive and initiative to take responsibility for delivering impact.
• Excellent written and verbal communication and organisational skills, with experience and comfort in communicating with a range of stakeholders.
• The demonstrated ability to communicate complex and nuanced information clearly in both written and oral presentations to a range of audiences in both Thai and English.
• Strong work ethic and ability to see projects through to completion.
• Highly effective organisational and interpersonal skills.
• Self-motivated and able to work well independently under pressure.
• Ability to manage multiple projects simultaneously and meet competing deadlines.
• Ability to work creatively and effectively as a team member.
• Comfort working remotely and in-person as required.

We want the best people and we don’t want biases holding us back. We strongly encourage people of every race, colour, orientation, age, gender, origin, and ability to apply. Since we value a diverse workplace, we prioritise an inclusive climate absent of discrimination and harassment during the application process and after you join the team.

Research indicates that men tend to apply for jobs when they meet just 60% of the criteria, while women and other marginalised groups only apply if they are a 100% match. If you are passionate about GFI’s mission and think you have what it takes to be successful in this role, even if you don’t check all the boxes, please apply. We’d appreciate the opportunity to consider your application.

The Fine Print

• Terms of Employment: 1-year contract
• Reports to: Policy Manager
• Location and hours: Bangkok or Singapore. Remote locations in Thailand would be considered.
• Salary: SGD85-95K based on a residency in Singapore. GFI APAC's remuneration will be benchmarked to your location of residence and years of work experience.
• Benefits:
• You’ll be engaged in hugely meaningful work at the forefront of a fast-growing, intellectually challenging sector.
• Working alongside a warm, inclusive and high-impact global team.
• Primarily remote work with flexible working arrangements, with occasional travel opportunities to meet with stakeholders and team members.
• Application deadline: 17th February 2025
• Application process: Please complete the application form, upload your CV and cover letter. Your cover letter (of 1-2 pages) should set out:
• What motivated you to apply for this role?
• How do you meet the requirements listed in the job description?
• Which bit of the job description energises you the most?

Beyond the initial screening process, there will be several further rounds. We really look forward to hearing from you!

Any questions? If you have any questions about this role, please do reach out to us at [email protected]. If you’ve read this far but decided not to apply, please feel free to share this job description with someone else in your network who you think might be a good fit for the role. Thank you!

Our client is a leading US Tech Vendor that provides a secure and interoperable collaboration platform designed to enhance business communication. The platform supports email and group calendars, document sharing, drag-and-drop items, chat, video conferencing, and more. They are committed to creating seamless, integrated solutions that improve efficiency and productivity across industries.

Our client is now seeking a dedicated Renewal Sales Specialist – Worldwide to join their dynamic team.

RESPONSIBILITIES:

As a Renewal Sales Specialist, you will be responsible for driving customer engagement, ensuring high levels of satisfaction, and improving customer retention.

Your main duties will include:

• Customer Engagement: Build and nurture strong relationships with key clients to understand their needs and challenges, ensuring satisfaction and retention.

• Performance Metrics: Establish and monitor critical metrics to gauge the effectiveness of renewal efforts and adjust strategies accordingly.

• Collaboration: Work closely with cross-functional teams such as partnerships, resellers, sales, customer operations, and global services to uncover opportunities for upselling and cross-selling.

• Market Insights: Keep up to date with industry trends, customer feedback, and competitor activities to develop renewal strategies that foster business growth.

• Reporting: Provide senior leadership with regular updates on renewal performance, challenges, and opportunities. Monitor customer usage and collaborate with Account Managers to drive adoption progress.

• Process Improvements: Lead initiatives to improve processes and systems, driving revenue and enhancing operational efficiency.

• Structural Change: Plan and execute the transformation of operational workflows into a customer success and sales-oriented approach.

• Negotiation: Lead negotiations on all aspects of renewal contracts, maximizing contract value while strengthening customer relationships.

• Risk Management: Monitor customer health metrics and proactively identify renewal risks, working cross-functionally to mitigate them.

• Documentation: Maintain accurate renewal documentation in accordance with guidelines, using Salesforce (SFDC) and other tools.

• Forecasting: Accurately forecast renewal timelines and collaborate with Sales and Customer Success teams to review customer value achievement and product adoption.

REQUIREMENTS:

• A degree in Business Administration, Sales/Customer Success, or a related field (or equivalent experience).

• At least 2 years of experience in renewals, account management, or customer success.

• Strong analytical skills with the ability to interpret data and make data-driven decisions.

• Excellent communication and interpersonal skills, with the ability to build relationships across various teams and clients.

• Proficiency in CRM tools (particularly Salesforce) and data analysis software.

GOOD TO HAVE:

• Experience in the technology or SaaS software industry is a plus.

• Proficiency in a third language would be preferred, to support global customer engagement and communication.

Salesforce Singapore is looking for a Lead Solution Engineer focusing on Commerce Cloud. Our mission is to drive revenue growth at scale across Commerce, Service, Marketing, Platform, and Data Cloud across all business segments in Southeast Asia. What brings us together is our passion to maximise our business impact through scalable initiatives and our deep solution knowledge, driving heightened levels of customer success.As part of the Solution Engineering team, you will play a crucial role in understanding our customers’ needs and tailoring our Salesforce Commerce Cloud offerings to meet those needs effectively. You will act as a trusted advisor to our customers, solutions (SE) and sales teams alike.When joining our team, you’ll be reimagining the future of solution selling in our high velocity and high growth segments. This is a unique opportunity to join a brand new team in its inception, to shape and define new areas of impact on our business. You will be met with a supportive environment allowing you to grow and innovate.

Responsibilities
Develop deep solution expertise in Commerce Cloud to become a thought leader and trusted advisor to SEs, sales teams and customers. Stay up-to-date with industry trends, product developments, and best practices related to commerce solutions and Salesforce Commerce Cloud.Build trusted relationships with various stakeholders across sales, SE, sales programs, product and product marketing to support the go-to-market strategy for Commerce Cloud.

Your role will be divided into the following activities:

• Direct customer engagements - You will work on business opportunities, from discovery to tailored demonstrations and presentations showcasing our solutions’ value. You will provide technical expertise during the sales process, addressing customer questions and concerns. You will work in close collaboration with SEs and AEs involved in those accounts.
• 1-many customer sessions - You will share thought leadership and solution knowledge by running live customer sessions such as webinars, masterclasses, and campfires to drive solution awareness and ACV.
• 1-many internal education - You will share your expertise internally by running AE and SE enablement sessions and holding office hours.
  Assets creation - You will create highly relevant and reusable assets such as Consensus videos, holodecks, demo environments to allow others to self-serve.

Required Qualifications & Skills

• Previous experience in a solution engineering, technical sales, or customer-facing role.
• Strong passion for commerce solutions and technology.
• Outstanding communication and presentation skills, with the ability to convey technical concepts to technical and non-technical audiences.
• Excellent problem-solving skills with a creative and adaptable mindset.
• Customer-centric mindset with the ability to empathize and understand customer needs.
• Ability to work collaboratively in a fast-paced and dynamic environment.
• Willingness to travel when required.

Preferred Qualifications & Skills

• Understanding of the e-commerce vendor landscape such as Salesforce, Adobe Magento, Shopify, SAP Hybris and other offerings
• Additional experience with Salesforce B2B / B2C Commerce, OMS, and DTC offerings is a plus.
• Experience in e-commerce industries like Manufacturing, Retail, CPG, DTC etc.
• Expertise in domains like commerce, web analytics, content management systems, inbound marketing, marketplaces, order management, product information management, etc.
• Affinity with HTML, CSS, API, and JAVA is a good plus.
• Experience orchestrating a sales cycle that requires the involvement of multiple internal and external resources.
• Experience in presenting and hosting webinars or public speaking.
• Video editing skills.
• Fluent in one of the following languages - Mandarin, Bahasa, Vietnamese, Cantonese to communicate with our customers

COMPANY DESCRIPTION

Beyondsoft International (Singapore) Pte. Ltd. was set up in 2007 and established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015. Based on our vision of "Using technology to promote social progress, economic development and become a global customer preferred partner" and our concept of "Beyond your expectations", Beyondsoft is committed to provide our customers in countries along the "Belt and Road" with comprehensive solutions and products and creating commercial value for customers to realizing continuous businesses development.

Our core business includes:

1. IT development services providing customers with IT consulting, software research and development, software and hardware testing, system integration and operation and maintenance, data analysis and other services;
2. New retail solutions and products through intelligent products, helping small and medium-sized enterprises (SMEs) realize the digital transformation of their daily operations;
3. Internet of Things (IoT) platform and solutions comprehensive use of IoT, artificial intelligence, big data, cloud computing and other technologies to provide IoT solutions for intelligent upgrades in cities, parks, buildings and industries, to create a smart future.

For more information, please visit www.beyondsoft.com.

RESPONSIBILITIES

• Work closely with business stakeholders, data engineers and platform team to implement and support data distribution solution.
• Design an optimal onboarding process with clear visibility of the various life cycle of a product.
• Contribute, influence, and validate the design of data distribution solutions to ensure they meet both business and operational needs.
• Perform data access control operations to ensure data ingested and distributed comply with enterprise data governance and data handling standards.
• Lead the dataset registration conversation with business and metadata team to ensure that the dataset are properly registered.
• Document the business requirements clearly.
• Perform user acceptance testing on the data distribution channel and ensure that it meets the requirements.
• Identify opportunities for continuous improvement in assigned area of work.

• Bachelor's degree in computer science, Engineering, or a related field.
• Minimum 4 years of experience in as a platform engineer or software engineer.
• Good understanding of the principles, key controls and processes relating to data management, as well as data integration and data distribution.
• Familiarity with data visualization tool (e.g. Tableau, PowerBI) and data virtualization technology such as Denodo will be advantageous.
• Strong analytical skill with passion in complex problem solving.
• Basic coding skill will be advantageous.
• Excellent written and verbal communication skills.
• Strong interpersonal skill to interact with diverse stakeholders.
• Agile, fast learner and able to adapt to changes.
• Experience with the System Development Life Cycle (SDLC) implementation methodology and/or Agile methodologies like Scrum and Kanban.

WeMaintain: Innovating in the Vertical Transportation Sector

Since its inception, WeMaintain has emerged as a disruptive force in the vertical transportation sector, now in 4 countries, France, UK, Singapore and Hongkong, we are redefining the landscape of elevator and escalator services with a keen focus on technology, sustainability, and unmatched service quality. At WeMaintain, we're not just maintaining equipment; we're elevating the standards of the industry in buildings around the globe. Our commitment to innovation, community, and sustainability is woven into the fabric of our company culture, making us a dynamic and forward-thinking place to work.

Your Opportunity: Elevate Your Career

We are seeking a passionate and driven Commercial lead to join our vibrant team. This role is more than just a job; it's an opportunity to be part of a movement that is transforming the way buildings are experienced and maintained. You'll be at the forefront of our expansion, embodying our values of transparency, agility, and excellence.

Key Responsibilities:

- Forge new business relationships and expand our reach within the vertical transportation sector.

- Conduct thorough site evaluations, including surveys and analyses of existing infrastructure, to identify sales opportunities for both total replacements and modernization projects.

- Utilise your technical expertise to analyze building information, create traffic simulations, and present tailored, innovative solutions to clients.

- Deliver compelling presentations on WeMaintain's value proposition, showcasing our cutting-edge technologies and products.

- Actively pursue leads and manage the sales process from initiation to closure, ensuring a seamless customer experience.

-play a critical role in the tendering and sales process for lift maintenance, modernization, and repair.

-conducting detailed evaluations to identify maintenance / modernization /repair needs, preparing tender documents, and assisting the sales team and the Head of Sales in developing proposals.

What We're Looking For:

- Proven sales experience, ideally within the elevator/escalator industry or related sectors in the building industry.

- Knowledge of elevators, escalators, or a related technical service industry will be preferred.

- Excellent communication skills, with fluency in English.

- A proactive, customer-oriented approach, with the ability to engage effectively with various stakeholders.

Why Join WeMaintain?

At WeMaintain, you'll be part of a culture that values innovation, sustainability, and community. We're not just a company; we're a community of thinkers, doers, and innovators committed to making a tangible impact on how buildings operate. We offer a dynamic work environment where your ideas are valued, your growth is supported, and your contributions are recognized.

Application:

If you're ready to take your career to new heights and be part of a company that's changing the face of the vertical transportation sector, we want to hear from you. Apply now to join the WeMaintain movement.

The client that we are partnering with is one of the world's leading bank and they are looking to expand their team of insurance specialist to support their relationship managers.

About the job

• Conduct financial needs analysis to understand customers' financial goals
• Provide financial product advisory to bank clients according to their needs
• Adhere to compliance and regulatory standards
• Engage in networking and marketing campaigns organised by the firm

Skills and experience required

• Minimum Diploma required
• Minimum 1 year of wealth management / insurance sales
• Good effective communication skills

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

Morgan Mckinley Pte Ltd

Claudia

EA Licence No: 11C5502

EAP Registration No: R2199597

About Our Group:

Guzik Lab is a department that uses VXI Test System (VTS) and Reduced Foot Print (RFS) as a component level of electrical tester designed to test the electrical efficiency of the magnetic media and head. We will provide Process Feedback and Design Feedback during development/Launch and aid drive development by characterizing distribution and developing transfer function. In additional, we will test Failure Analysis tool (electrical HDD failures only) and screen defects (electrical only) related to magnetic sputtering process.

About the Role – You will:

· Perform magnetic test on hard disk media on VXI Test System (VTS) and Reduced Footprint System (RFS).

· Evaluate and analyze the media performance before publish the data to sputter

· Monitor the performance with the parametric test through daily production samples

· Review and analyze the data to ensure data is relevant and accurate

· Upload all data to the server, review trend charts and monitor head yield

· Review specifications and review failures

· Update and study the parametric data trends and report to product engineers

· Work closely with sputter engineers for any data discrepancies

· Work and coordinate with engineers for new heads implementation

· Check heads inventory weekly and feedback to engineers

· Handle tester, head correlations

· Handle gage repeatability and reproducibility (R&R) customer failure and return internal request from engineer

· Support new product launches from qualification to release

· Ensure smooth operation of VXI Test System (VTS) and Reduced Footprint System (RFS) machine by troubleshooting

· Locate sources of problems by observing mechanical devices in operation

· Use precision measuring and testing instruments to determine changes in the dimensional requirement parts

· Adjust functional parts of devices and control instruments

· Require to read the error code from the log file and perform troubleshooting on the tester whenever require

· Any other duties and responsibilities as and when assigned by immediate superior or management

About You

· Fresh graduates are welcomed to apply

· Diploma in Electrical Engineering or Engineering related field

· Permanent Night shift only

· Able to work overtime when required

Your Experience Includes:

· Knowledge in VBA excel

· 2 years in machine troubleshooting

· Ability to diagnose and troubleshoot basic technical issues