As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.

What you will be working on

As a member under the Service Centre Performance Operations Unit, you will be responsible for spearheading initiatives to optimise customer service experiences and operational efficiency.

Your broad responsibilities include:

• Planning, conceptualising, and developing comprehensive strategies for counter and call appointment services to elevate customer satisfaction and streamline operations.
• Conducting research, benchmarking, and comparative studies to remain at the forefront of digital and technological advancements in counter service.
• Identifying opportunities for enhancing customer delight and recommending their implementation within the organization.
• Gathering and analysing customer insights, identifying trending topics, and pinpointing service gaps and policy issues.
• Developing actionable recommendations to address these concerns and improve overall service delivery.
• Overseeing and maintaining operational systems utilised by the service centres, ensuring their smooth functioning and optimisation.
• Establish and implement monitoring system for service performance and leveraging on operations research models or analytical tools to continuously analyse data for customer insights, trending topics, gaps, process improvements and service delivery.
• Providing guidance and support to Executives on daily operations, including statistics reporting, general administrative duties, and procurement matters.

What we are looking for

• Prior experience in project management, particularly in service operations or customer service settings.
• Familiarity with a wide range of statistical and process improvement tools to solve problems and mine data for business insights, such as Excel, UiPath, Power BI, SAS, or Python.
• Experience in data visualisation tools such as Canva would be preferred
• Good analytical skills with the ability to gather, analyse, and interpret data to drive decision-making.
• Good communication and presentation skills, with the ability to convey complex information in a clear and concise manner.
• Strong organisational skills with keen attention to detail.
• The successful candidate will hold the corporate title of Manager/Senior Manager with seniority based on individual work experiences.

What you can expect

• A challenging and rewarding career
• A variety of formal and informal training to enhance your skills in the evolving technology landscape
• Promotion opportunities based on your capability and on-the-job performance
• A friendly work environment with like-minded colleagues to co-create and collaborate together
• A hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service
• A productive yet growth-oriented workplace with a flexible dress code empowering you to decide your appropriate outfit for the day
• A comprehensive rewards package
• Annual leave and pro-family leave
• Medical and dental benefits
• Access to recreational activities
• Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position

About Central Provident Fund Board

At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life’s best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture.

Purposeful Work – The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference.

Professional Growth – At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead.

People and Culture – When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone's voice is heard, and contributions are recognised and celebrated.

Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.

THE TEAM

The Call Centre/ Box Office team is responsible for managing large quantities of customer queries through inbound/outbound calls, via email and providing on-site assistance in a timely and efficient manner. A major priority is to identify customer needs and provide the best solution possible.

THE JOB

To provide high quality service meeting Ticketmaster’s standards across all incoming contact center channels, including but not limited to:

• Customer Care
• Accessible Sales
• Box Office/ Ticket Resolution

WHAT YOU WILL BE DOING

• Handling incoming and outgoing calls to efficiently address fan needs over phone.
• Respond to fan enquiries via electronic communication
• Assist Box Office/ Ticket Resolution counters with ticketing enquiries and basic technical support and escalate where necessary
• Other duties as required and directed

WHAT YOU NEED (or TECHNICAL SKILLS) FOR THE JOB

• Great Interpersonal Skills – Have the ability to relate to people on all levels and establishing rapport and displaying patience where necessary.
• Effective Communicator - Demonstrating strong communication skills, both written and verbal. Clarity and confidence when addressing and responding to fan enquiries. Effective listening skills are also paramount.
• Computer and Numeracy Literacy - Ability to use Microsoft Office based computer packages and is tech savvy. Typing skills with high accuracy a plus. Capable to track data entered and track transactions processed.
• Results Orientated - Show commitment to the achievement of results and targets by accepting responsibility, owning the task, and effectively applying effort and resources, combined with passion, belief and energy.

WE WANT YOU IF YOU ARE (BEHAVIOURAL SKILLS)

• Customer Focus - Ensuring Ticketmaster’s internal and external customers’ needs are continually satisfied. Experience in dealing with and training a range of people from different backgrounds is highly regarded. Call Centre experience is advantageous but not mandatory.
• Flexibility - Demonstrated ability to accommodate and adapt to changing needs of the business in a highly pressured working environment. At the same time, proven ability to adhere to set guidelines and process adherence.
• Problem Solving Individual - Ability to identify potential problems and identify solutions. Appropriately seeking information from higher source when required.
• Attentive to details – Ability to provide detailed and helpful information to fans and is focused on delivering effective solutions and maintaining fans loyalty
• Positive Attitude and able to work independently - Possession of “natural energy” with a proactive focus.
• Due to PCI compliance requirements a police clearance check is required to perform this position.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

PrimeStaff Group has been in the recruitment industry for the last 29 years, with the sole objective of providing good quality services in recruitment, human resource solutions and development to employers as well as to individuals. With more than over two decades of experiences, we operate across the public and private sectors and spans across the Asia Pacific region. We have succeeded in transforming a conventional business concept into one that embraces technology, without sacrificing that all-important personal touch. We are passionate about people and our commitment to service excellence speaks for itself.

Payroll Specialist

Full time Contract / 5 days’ work week / CBD area

ABOUT THE JOB

Payroll

Work with business stakeholders on all payroll matters including outsourced and temp resources across a sector of business.

• Investigate, analyze, and resolve payroll issues that may arise.

Be an advisor to your assigned business accounts on payment matters.

• Address and resolve employees’ queries and concerns in a professional and discretionary manner.

Create workflow and any process enhancement.

• To promote cohesiveness working between payroll and business stakeholders.
• Aim to remove any work obstacles.

Understand HR/Payroll system intricate workflow processes and advise system logic and behavior.

• Articulate system function and engine.

Responsible for end-to-end payroll computation and processing in compliance with local legislations

• Collate and verify timesheets and attendance, including hours worked.
• Ensure timely execution of payroll processing including distribution of pay slips and related documents.
• Have high standards in compliance and data integrity.
• Filings of statutory submissions notwithstanding IR21, IR8A, NS make-up claims and other government claims.

Prepare ad-hoc financial and operational reports when needed.

Human Resources

• Partner with assigned business unit to provide any HR advice pertaining to people’s movement. Other HR job duties will include letters’ preparation, data update, timesheet management and candidate’ engagement (interviewing coordination & onboarding) as and when.
• Consolidate and complete the government monthly, quarterly, and yearly surveys for PS entities.
• Support in work pass applications and its related activities if needed.
• Any other ad-hoc duties as assigned.

Requirements:

• Diploma or Degree in Accounting or equivalent
• A minimum of 3 years’ end-to-end payroll processing and management experience
• Experience with payroll and HR
• Knowledgeable in payroll mechanism in terms of compliance and legislation.
• Proven work deliverables (workflow & process enhancement) and actual impact from payroll to business leaders.
• Meticulous, able to multi-task and work in fast-paced environment.
• High adaptability in managing different payroll scenarios.
• Advanced excel skills and working knowledge

Short Listed Candidates will be Notified & Contacted.

PrimeStaff Management Services Pte Ltd

EA License No.: 95C5411

EA Personnel Reg. No.: R1106591

Responsibilities:

· Responsible for food preparation and cooking to standard operating procedures;

· Ensure smooth operations and allocation of duties within the kitchen;

· Ensure that all orders are fulfilled promptly and to expected standards;

· Attend to kitchen-related duties stock- checking and inventory and ordering;

· Practice and ensure good hygiene and housekeeping standards within the kitchen;

· Ensure food is stored, prepare, and presented safely and hygienically;

· Uphold high standards of food quality to ensure customer satisfaction.

Requirements

· More than 5 years of work experience

· Strong experience in cuisine

· Profound knowledge of different kinds of beverages

· Deep knowledge of every aspect of dishes

· Proficient with specialty equipment

· Ability to manage numerous tasks, assign responsibilities and display high patience

Operations Specialist

Job Scope

• Reporting to operations manager
• Assist operations manager in daily operations
• Examine and improve workflow
• Ensure proper maintenance of plant equipment
• Delivery of garments when needed
• Any other work assigned

Requirements

• Pleasant and friendly disposition
• Good attitude and initiative
• Attention to detail
• Experience in or laundry and dry-cleaning is beneficial, but not necessary
• Willing to learn
• Training and guidance will be provided
• Non-aircon environment
• Located near Queenstown MRT
• Whatsapp 93677793 for more info

We are seeking a highly organized and detail-oriented Production Specialist to assist and support the production operations. Key role is to supervise, directs and as necessary, participate in departmental (Processing and Packaging areas) work activities to produce the desired quality of finished products at the most favourable cost. Consistently strives to meet established quality standards.

Job Description

• Responsible for coordination and control of production processes to ensure activities follow as plan.
• Monitor the production output and maintain high-quality standards to meet KPIs.
• Oversee the quality of production and products to ensure project deadlines are met.
• Ensure compliance with industry standards and regulations in all production activities.
• Enforce safety protocols and ensure safe working environment.
• Maintain cleanliness of production area.

Requirement

• Proven experience as Production Specialist, or similar role.
• Experience in handling machinery is an advantage.
• Excellent organizational and multitasking abilities with a keen eye for detail.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Physically fit.

Interested candidates are invited to apply with updated CV, stating current and expected salary as well as notice period required.

We thank all applicants in advance for writing in and only shortlisted candidates will be notified. Thank you

The Role:

• Prospect, develop and drive sales plans to promote and sell laboratory reagents, consumables and equipment to the institution (universities and institutes) market
• Manage key accounts and identify new customers
• Evaluate customer needs and market competition
• Manage sales strategies to improve market share and profitability for the business
• Provide regular reports to the management team on market / customer / sales trends
• Report market trends of new & existing products in the local market
• Develop SPD Scientific company image in the market as a reliable partner for all their needs

The Pre-requisites:

• Tertiary education in Scientific field
• Prior sales/lab experience in Industrial testing laboratories is a plus
• Excellent written and verbal communication and interpersonal skills
• Proven ability to build relationships, influence customers at all levels
• Team player with the ability to work independently
• Professional, self-motivated, focused and creative

Your primary role is in planning quality checks for centres. Coach, direct and guide the Principals and centres in fulfilling the various requirements based on the Singapore Preschool Accreditation Framework (SPARKS) criterions.

Your responsibilities include:

• Plan, Assess and Coach centres in fulfilling SPARK and Development Visit requirements, furnish reports and action plans for improvement.
• Identify strengths and weaknesses of centres, based on current and past SPARKS /DV performances.
• Analyse, strategize, and work with relevant parties to improve future performance across centres.
• Monitor and set progressive goals to narrow gaps and eradicate discrepancies.
• Develop action plan, training and coaching to meet SPARKS criteria.
• Provide Professional Development for Centre Leaders & Potential Leaders
• Manage Special Projects as assigned.

Education and Experience Requirements:

• Minimum Bachelor in Early Childhood Education or higher
• Minimum 5 years of ECE teaching experience
• Minimum 2 years of visionary & curriculum leadership in EC setting
• Minimum 2 years of experience in mentoring and/or coaching in EC setting
• Minimum 1 year of SPARK assessment experience for internal centres

Job Description

• Oversee current and future HR services specifically for the tech sector.
• Collaborate with recruitment agencies on strategies for hiring technical talent and managing related matters.
• Handle internal personnel documentation, including staffing, recruitment, and performance evaluations for technical roles.
• Continuously enhance and innovate the talent management system and processes.
• Support department team leaders in daily management of technical teams.

Job Requirements

• Bachelor’s degree or higher, preferably in HR or a related technical field.
• 3+ years of experience managing HR operations for large organizations or across multiple locations in the tech industry.
• Experience in the SEA tech market.
• Strong understanding of regional job markets and technical recruitment trends.
• Proficient in one or more Human Capital Management (HCM) tools.

We are seeking a dedicated Assembly Specialist to join our team. The primary goal of this role is to meet daily production requirements in terms of quality and quantity, ensuring customer satisfaction and operational excellence. You will perform various assembly operations with some supervision.

Responsibilities:

• Prepare work by studying assembly instructions, blueprint specifications, and parts lists; gather parts, subassemblies, tools, and materials.
• Perform assembly, sub-assembly, and packaging operations requiring general physical dexterity.
• Visually inspect and reject parts outside of written specifications.
• Report any potential risks, problems, or product defects to the Warehouse Supervisor/Manager and help find solutions.
• Meet production and quality standards in a fast-paced, repetitive environment.
• Monitor equipment functionality and report any issues to the supervisor.
• Maintain a safe and clean working environment by complying with procedures, rules, and regulations.
• Work as part of a team to accomplish tasks.
• Take on additional duties or special projects as assigned by management.

Requirements:

• Minimum GCE N Level or equivalent.
• Experience in manufacturing is preferred, but candidates without relevant experience will be considered as training will be provided.
• Ability to read and interpret blueprints, specifications, and written instructions.
• Ability to work in a fast-paced environment.
• Physical capability to meet job requirements, such as bending, lifting heavy boxes, and operating machinery.
• Skilled in operating hand and power tools.
• Detail-oriented with excellent organizational and time-management skills.
• Ability to work independently with minimal supervision.
• Basic computer skills.
• Excellent verbal and written communication skills.
• Knowledge of proper safety procedures, equipment maintenance, and warehouse best practices.

Join our team and help us achieve excellence in production! Apply today.

Operations Specialist

1 year contract, potential to renew

Come and join us!

Do you wish to work in a world-class organization trying your hands at something you have dreamt of doing?

“FIND YOUR PLACE” by joining a world-class MNC Healthcare company

Get an opportunity to explore new technology, learn new skills, enjoy the diverse and open culture, engagement and care, flexible working model, career opportunities, competitive salary and bonus, and endless amenities and benefits.

Company Description:

Our client is an MNC Healthcare company. As a focused healthcare company, with expertise in Innovative Medicine and MedTech, they are empowered to tackle the world’s toughest health challenges, innovate through science and technology, and transform patient care.

Summary:

Reporting to the Commercial Operations Manager SEA, the primary responsibilities of the operations support specialist will be to work with cross-functional teams in SEA markets, to drive improvements across operations process and monitoring, distributor contracting processes and KPI management, as well as help enhance Health Care compliance (HCC) processes and controls across the region.

This person will work with local and SEA leadership in operations support; as well as local legal and procurement teams, to convey and review the business specific requirements in distributor and customer contracts and will work to enhance performance monitoring tools against contractual KPI’s. Additionally, this person will work closely together with local HCC and commercial teams to improve and implement Health Care Compliance processes and controls, such as sample/free goods monitoring as well as HCP (Healthcare Professional) interactions around Fee-For-Service and Educational Grant transactions.

Key Stakeholders

• Country leadership team for SEA markets
• SEA Legal and HCC teams
• SEA Finance, procurement, and tax teams

Major Duties & Responsibilities

Operations Support

• Monitor end-to-end process on quarterly samples, bundle deal, free goods and demo equipment trackers in collaboration with local markets
• Support SEA operations manager and Commercial Director with regular operations activities as required including organising local operations review meetings, data support, etc.

Health Care Compliance Processes and Controls

• Improve and implement Health Care Compliance processes and controls
• Process Change management and communication with the cross functions team (commercial, tax, HCC, legal)
• Support SEA team for HCC audits and data requests.
• Commercial representative in audit findings and mitigation plan discussions.
• Implementation lead for mitigation, control and monitor improvement plans.

Distributor Performance Management

• Tracking of Distributor performance against contractual KPI’s.
• Support performance discussions and recommend improvements in case of underperformance.
• Review distributor processes and collaborate with the cross functions team (commercial, tax, HCC, legal etc) to ensure ongoing and robust compliance environment.

Distributor change process (RFP) and Contract Management

• Monitoring of contractual end-dates and initiating renewal or RFP process.
• Representing Commercial team in RFP Procurement process i.e. collecting RFP requirements.
• Support business negotiations with customers or distributors as needed.
• Providing local legal teams with contract templates and business specific requirements.
• Review contracts (e.g. distributor agreements, deal agreements) and liaise closely with cross function teams to ensure compliance (Tax, Legal, HCC etc).
• Primary project manager for distributor transition (license and stocks transfer, commercial process SOP establishment etc.)

Requirements

• Bachelor’s degree or equivalent (in Business, Supply Chain, Engineering or Finance).
• Minimum 5 years of experience in finance, operations, and/or procurement field. Any legal experience will be a plus.
• Demonstrated ability to influence business partners with fact-based data.
• Advanced computer literacy (PowerPoint, Excel, etc.)
• Team player across levels, functions, and reporting lines

Interested parties, please apply through this link https://jnj-apac.talent-pool.com/projects OR click on APPLY button.

Alternatively, you can share your CV at [email protected]

EA License: 94C3609

Reg No: R1440247