We are an Italian Restaurant in Singapore looking for a manager who will be responsible for overseeing the overall operations of the restaurant, including but not limited to

• At least 10 years of experience in managing Italian restaurants, with a deep understanding of Italian cuisine and customer preferences.
• Managing all aspects of restaurant operations
• Managing cost control for food and beverage and profitability of the restaurant.
• Building and maintaining relationships with suppliers and clients to enhance business opportunities.
• Ensuring compliance with health and safety regulations.
• Staff duty rostering and approval of leave. Supervising staff, including recruitment,training and performance reviews.
• Maintaining high standards of food quality and customer service.

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Responsibilities

• Assist the restaurant manager in managing day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Developing new and innovative processes for more efficient restaurant operations

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

Job Responsibilities:

• Oversee full spectrum of Group consolidation for statutory, taxation and management reporting in compliance with SGX requirements.
• Overall in charge of preparation and analysis of group financial and management reports, cashflow, quarterly reports, budgetary control, treasury and SGX announcements.
• Co-ordinate and liaising with external and internal auditors for annual audit including preparation of financial statements.
• Liaising with tax agents on Group’s transfer pricing and tax computation.
• Recommend management action pertaining to acquisitions, merger, IPO, investment and divestment of business, effective cost of capital and international financial strategies.
• As Sustainability Officer and ensure compliance with Singapore Exchange (SGX) sustainability regulations and standards while preparing sustainability reports for internal and external stakeholders.

Requirements:

• CA with at least 5 years relevant work experience and preferably with good exposure to international business environment
• Familiar with SGX requirements
• Strong communication skills and experience to deal with people at all levels.
• Sound technical accounting knowledge and ability to enhance the Group’s accounting policies and procedures

Decker Barbecue is an authentic Texas barbecue, featuring a variety of slow smoked meats and casual, friendly dining atmosphere. Our tight knit team prides itself on offering not only the highest quality barbecue and beverage program, but also for its warm hospitality and friendly atmosphere.

We are seeking an Assistant Manager for the restaurant. This role will be responsible for assisting the Restaurant Manager in delivering an excellent service experience to clients, as well as administrative duties in managing catering coordination and general queries via email. Our restaurant is open 6 days a week (Tues-Thur: Dinner Only, Fri-Sun & PH: All Day); this position is a 5-day work week.

The ideal candidate will be a warm and friendly personality, with excellent spoken and written English required. Experience in event or catering coordination is required. A responsible and reliable personality with an awesome sense of humor is ideal!

An example of responsibilities include:

• Leading by examples in restaurant service, serving as a role model and ambassador of Texas BBQ and warm hospitality and guest interaction
• Responding to client queries for catering and events via email within 24 hours, recommending the most appropriate options for their needs, and providing helpful suggestions to maximize sales.
• Liaise with the Head Chef and Restaurant Manager to coordinate catering and event date and logistics to ensure sufficient manpower and capacity.
• Preparing accurate invoices and securing pre-payments.
• Managing and responding to general client queries through general email address within 24 hours.

A competitive package and incentives are offered for this role! If you feel you have the right social personality and a strong track record of reliability with good references, please reach out to us!

Should you choose to apply, note that we will review your application for the following criteria before reaching out:

- demonstrated language proficiency in grammar and vocabulary as well as written formatting capabilities,

- minimum 1 year experience coordinating sales, client orders, events or other transactions,

- at least 2 years experience in a position involving high volume customer service (e.g. retail, hospitality, fitness or customer service centres),

- suitable references from previous employers,

- pro-active outreach to our team via [email protected] with a cover letter and CV application will receive priority!

Please include a cover letter to demonstrate your familiarity with Texas BBQ or our brand, and display your writing abilities.

• Job Description:
• Responsible for both profit & loss plus customer satisfaction.
• Lead a team of salon staffs to provide excellent services, maximize profit and follow all health and safety regulations.
• In charge of hiring, training and dismissing staff members and managing the salon's day-to-day activities.
• Schedule in house promotions and staffs roaster to ensure adequate coverage for the salon's needs.
• Resolve customer complaints and provide solutions to staff disputes.
• Account for and report profits and expenses of the salon.
• Prepare and maintain sales, inventory and customer reports.
• Manage inventory salon products by maintaining records of stock quantities on hand and ordering replacement items.

Requirements:

• More than 4 years' work experience in a hair salon environment.
• Extensive experience providing salon services to clients.
• Advanced organizational skills to manage staff, operations and salon finances.
• Excellent communication and team-leading skills.
• Detailed knowledge of the beauty industry and customer needs.
• Interest and ability to continue learning about market standards and changes in trends.
• Ability to stand on feet for long periods of time and move quickly to accomplish many tasks.

Responsibilities

• Assist the restaurant manager in managing day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Developing new and innovative processes for more efficient restaurant operations

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

Responsibilities

• Assist the restaurant manager in managing day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Developing new and innovative processes for more efficient restaurant operations

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Job Description

• Design, develop and implement the specific goals, policies and strategies for the department to achieve and maintain high standards, quality and maximum profitability for department
• Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.
• Establish F&B outlets for the Hotel, including the food, beverage and service offers at the Hotel in the form of menus, recipes, entertainment programme and price lists
• Provide leadership decisions to ensure the timely, correct, safe, effective and efficient purchase (or request), set-up, storage, maintenance and use of all resources, programmes and systems (e.g., manning, furniture, fixtures, equipment, records, customer and competitor information and database) used by the department such that the brand promise is kept and that the Hotel’s policies and procedures are adhered to
• Prepare and present monthly management report

Requirements

• Proven food and beverage management experience
• Customer oriented approach
• Critical thinker and problem-solving skills
• Good organizational and time-management skills

Responsibilities

• Assist the restaurant manager in managing day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Developing new and innovative processes for more efficient restaurant operations

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

Responsibilities:

• Keep accurate records of the Company’s financial transactions
• Manage full set of accounts with financial reports, profits & loss, and balance sheets for the group companies
• Assist in managing accounting matters such as budget preparations, cash flow management, bank reconciliations, and accounts receivable/accounts payable.
• Participate in audit preparations by coordinating with auditors for financial statements and other finance-related documents in order to comply with accounting and tax legal requirements.
• Support the Finance Manager in preparing for future IPO projects
• Liaise with bankers, suppliers, and contractors if necessary

Qualifications & Requirements:

• Bachelor’s Degree in Accounting, Finance or other relevant fields
• At least 3 years of related experience
• Excellent analytical skills
• Solid understanding of accounting and financial procedures and regulations
• Strong work ethics with the ability to manage confidential data

Responsibilities:

To maintain a professional, positive and empathetic attitude at all times

Provide professional and excellent customer support, encouraging customers to come back

To satisfactorily respond to customers’ demands and queries with excellence.

To gather and retain customer information

Communicate and coordinate with the team and management to ensure smooth operations

Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

Diploma or Bachelor’s Degree in relevant fields

Professional looking and well-groomed to the standards set

Proficient in customer service and communication skills

Ability to stay calm in any given situation

Possess digital literacy

1-2 years of relevant customer service experience will be a plus

Prior experience in the beauty line preferred

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Assistant Store Manager

Work Timing: 10am -7pm / 11am - 8pm / 12pm - 9pm
Location: ION Orchard

Responsibilities:

• Support the Store Manager in developing and executing plans to achieve brand, sales, and service goals.
• Assist in monitoring and evaluating the store's financial performance and collaborate with management to achieve budgetary goals.
• Support customer relationship-building and satisfaction, oversee merchandising and visual standards, implement service recovery strategies, and ensure smooth daily retail operations.
• Supervise, train, and support the development of team members in areas such as customer service, sales, and visual merchandising.
• Help manage inventory levels, stocking, and purchasing plans to support efficient store operations and sales targets.
• Monitor and control all operational cost to support store profitability.
• Work closely with the back-of-house team, including Marketing, to ensure cohesive store operations and successful campaigns.
• Support research and development of market opportunities, including tracking market trends and identifying growth areas.
• Maintain a clean, organized, and welcoming store for customers.
• Assist in the hiring and training of staff to maintain a skilled team and deliver outstanding customer service.

Requirements:

• Diploma in Business Management or degree in any field.
• 2–4 years of retail experience, with at least 1 year in a supervisory or assistant managerial role, ideally within furniture or home decor.
• Experienced in supporting sales targets and strategic planning, with expertise in both B2B and B2C environments.
• Strong customer-focused approach, with great interpersonal skills.
• An engaging and motivational team builder.
• Sound knowledge of retail management practices and procedures.

Key responsibilities include:

• Developing and implementing procurement strategies aligned with organizational goals.
• Analyzing spend data and market trends to optimize sourcing strategies.
• Building and maintaining strong relationships with key suppliers and stakeholders.
• Identifying, assessing, and mitigating risks in the procurement process.
• Driving process improvements and fostering innovation.
• Leading and inspiring the procurement team, fostering a culture of collaboration and high performance.
• Identifying and nurturing talent within the procurement team.
• Overseeing the implementation and management of procurement software and digital tools.
• Leading initiatives to modernize procurement systems.
• Ensuring compliance with relevant laws and regulations.

Requirements

· Minimum 10 years of relevant work experience.

· Minimum Degree Equivalent Qualification; or Equivalent professional procurement experience.

· Strong project and time management skills.

· Excellent interpersonal, communication, negotiation, and presentation skills.

· Ability to work well with multiple competing priorities.

· Superior customer service and relationship-building skills.

· Proactive in pursuing learning and development.

Angela Teh Ling Wei (CEI No.R1104464)

Contact Number:67860100

Email Address:[email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

The SEAA region will encompass Australia and New Zealand, Malaysia, Singapore, and the export markets of Indonesia, the Philippines, Thailand, and Vietnam. This region represents markets with tremendous growth potential, focusing on deepening our footprint, brand growth through enhanced clienteling, and strengthened capabilities and infrastructure.

To realize the strategic intent of SEAA, the Business Finance function must be agile and dynamic, leveraging insights from advanced analytics and tools, and engaging in proactive business partnering to influence strategic decisions where possible.

In the ever-changing business environment and with advancing technologies, the role of the Business Finance function has evolved significantly. It is now pivoting towards a more predictive and analytical future, moving beyond descriptive analysis.

We will no longer just report the news but actively shape it. By connecting internal and external insights, we will proactively drive and shape the governance of local, regional, and global agendas to inform business decisions.

The mission of the Business Finance Manager is to provide Smart Analytics that can be turned into actionable insights, enabling management to effectively solve business problems. Smart analytics are:

• Relevant: Making a difference, especially in making predictions.
• Timely: Relevant now.
• Faithful: Complete, neutral, and error-free.
• Verifiable: Replicable and verifiable.
• Actionable: True to what it claims to represent and beneficial to the user.
• Understandable: Quickly comprehensible by those familiar with the situation.

Impact You Can Create In The Role

• Oversee the overall governance, end-to-end process, and development of budgets and forecasts.
• Oversee all cost variances and exposures to help CHANEL manage its margin and economic expenses.
• Combine functional and commercial depth of experience to challenge business partner viewpoints and assumptions.
• Design and perform ad-hoc analysis, incorporating checks and balances to ensure data integrity.
• Review and challenge KPIs and results.
• Monitor financial and operational performance via KPIs and automated/self-serviced reports to support business decision-making.
• Analyze and explain variances between budgeted and actual financial results.
• Articulate the reasons and financial consequences of management decisions with medium and long-term implications.
• Act as a subject matter expert and apply innovative system implications to support data quality and improve business performance.
• Facilitate the assessment, development, and implementation of technological tools.
• Support and coach others in the functionality and application of technological tools.
• Proactively seek innovative solutions to optimize the process of data analysis and modeling.

Specific Coordination & Consolidation:

The Business Finance Manager will support to provide a transversal, holistic and accurate translation of the performance and financial position of the Region.

To achieve this, the Business Finance Manager will:

• Conduct consolidation activities to provide accurate and timely information to management.
• Monitor and enforce the adoption of budget and forecast guidelines.
• Serve as the point of contact for Global teams on forecast and actuals topics.
• Work closely with the Finance Systems team to align reporting needs with system support.
• Provide transversal ad hoc analysis across functions and markets to business partners, working closely with the respective Business Finance teams.
• Consolidate, measure, and challenge SMG&A expenses in the region.

You are Energised by

• Actively engaging key stakeholders across regional functions, business divisions, and market Business Finance teams to maintain consistency in data tracking and translate insights for decision-making.
• Serving as the think tank and data center to generate accurate and insightful financial recommendations for initiatives that contribute to regional growth.

What You Will Bring

• A university degree in Finance/Accounting, Business Administration, or related disciplines is preferred.
• Thorough knowledge of accounting, financial planning, and analysis concepts and principles.
• Extensive experience in the finance department of a multinational company.
• Strong background in Controlling and Budget Analysis, with hands-on experience in finance systems. Experience in IT Controlling, Budget Analysis, and IT financial management methodologies is a plus.
• A rigorous, organized approach and a strong sense of service.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

About Us:

AF247 Pte Ltd is a leading operator of Anytime Fitness clubs in Singapore. We pride ourselves on innovation, operational excellence, and our contributions to the fitness industry. We are seeking a highly experienced Business Development Manager to drive our growth and ensure we continue delivering exceptional service to our members.

Key Responsibilities:

- Lead business development initiatives to expand market presence and drive membership growth.

- Develop and implement strategic plans aligned with company objectives.

- Manage a diverse team of professionals, including operations, marketing, and client service teams.

- Establish partnerships with corporate clients and negotiate contracts to enhance gym offerings.

- Oversee and optimize operational workflows using advanced technical tools, including Microsoft PowerBI for data visualization and reporting.

- Ensure compliance with industry standards and local regulations, fostering a culture of continuous improvement.

- Provide mentorship and training to team members, contributing to their professional growth and success.

Requirements:

- Educational Background: Bachelor’s Degree in International Business and Management Studies or equivalent.

- Experience:

- Over 16 years of professional experience, with a strong focus on business development, operations, and strategy in the fitness and corporate sectors.

- Proven track record in franchise operations, including establishing new locations and optimizing their performance.

- Demonstrated success in leading cross-functional teams and achieving measurable results.

- Technical Expertise: Advanced knowledge of Microsoft PowerBI as well as a strong command of data-driven decision-making.

- Leadership: Exceptional ability to manage and inspire teams, with extensive experience in staff training and evaluation.

Preferred Qualifications:

- Membership in professional organizations such as the Singapore Institute of Directors.

- Familiarity with Anytime Fitness franchise systems and operations.

- Recognized achievements within the fitness industry, such as awards for excellence or innovative contributions.

Why Join Us?

At AF247 Pte Ltd, we offer an opportunity to be part of a dynamic, forward-thinking team shaping the future of fitness in Asia. We value expertise, innovation, and a commitment to excellence.

Note: Priority will be given to candidates with substantial industry experience and a proven ability to deliver on the responsibilities outlined above.

Orientation started and introduced all the artiste crews’ members to each other; daily performance gets ready to start performing singing and dancing on the stage from 9pm to 2am.

2. Responsible for the rehearsal, audition and selection process for all candidate applying for the performing artiste position.

3. Identify the strengths and weakness of Each and every individual performing artiste for efficiency in allocation of performing roles.

4. Monitor the on-stage performance levels of all performing artistes monthly and feedback to the artiste for corrective measures (when necessary).

5. Work with producer on the artiste performing time slots and make the necessary adjustments when the need arises.

6. Ensuring the overall discipline level among the band members in conforming to rules and regulations.

7. Enforcing discipline and accept zero tolerance.

8. Represent the performing artistes to attend all management meetings.

9. Responsible for the audition, evaluation selection process for all candidates applying for the performing artiste position.

10. Memorize lyrics and routines of song selection for optimal performance standards

11. Interpret music or dance and perform in production.

12. Fine tune with others artiste and all the other band members, ensuring smooth operation and ready to perform on the stage at any time in top condition and produce excellence production.

13. Share her stage experience with the other junior artiste.

14. Negotiating contracts and fee, booking venue and handling publicity.

15. Foster and strengthen teamwork.

The position is business partnering with Wholesale Arm of the company. Regular interactions with stake holders, strong understanding and control over the numbers are must. Ability to work under tight timelines, cost conscious, driving and owning the PnL is a key factors to this role.

Task 1: Accounting

Perform accurate month end account closing activities, reconciliation, analysis. In charge of General ledger, accruals accounting. Prepare/ review key schedules and variance analysis.

Task 2: FP&A and business partnering

Assist in annual budgeting & quarterly forecasting exercise for WS business division. Ensure smooth planning and reporting of consolidated forecast plans using Financial Planning Tool. Monitoring of Actuals vs forecast. Timely flagging of variance and actions to ensure targets are met.

Business partnering to relevant stakeholders, mainly WS for closing, forecasting, budgeting, credit risk assessment, driving collection plans, reviewing customer level margins and credit exposure and ensuring overall compliance to Finance SOPs etc. Ensure sufficiency of credit risk coverage with 3rd party insurer, any other credit risk exposure to follow proper SOPs.

Ensure accurate and overall compliance in export sales to Europe.

Knowledge of handling of export letter of credit is a plus.

Task 3: Reporting
Ensure timely reporting in HFM for Singapore business, performing system run consolidation for EC/RT/WS business on a monthly basis. Own the SG PnL and Balance Sheet reporting to Region, this includes commentaries on m-o-m and y-o-y performance/movements for actuals vs forecast, Intercompany matching and reconciliation as well.

PIC for maintenance of local GL account mapping against Global account codes in Oracle DRM. Overall control in HFM and FPT system. Other ad-hoc reporting requirements from Global/Region, e.g. license, sponsoring, etc.

Task 4: Others

Liaise with internal/external auditors, tax agents, corp secretary, regional and global finance team. Assist in preparation and statutory filling of financial statements. Review and approve payments. Any other tasks as assigned (e.g. stock counts, FA sighting, special projects etc).

Responsibility:

- Ensure high levels of customer satisfaction through excellent sales service

- To provide customers with professional advice and recommend items that match customer needs

- To do daily shop operations, retail sales, inventory controls, and other relevant duties.

-Responsible for formulating sales targets and marketing strategies

-Responsible for salesgirls team management, performance appraisal, commission coordination, personnel transfer and other arrangements；

- Follow all companies policies and procedures

Requirements:

-Must have at least 3 years retail sales experience in fashion, with good sales skills and sales service attitude

-Hard working, and can work under pressure;

-Good team player

-High responsible to both company and customer, and being patient.

Responsibilities

• Assist the restaurant manager in managing day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Developing new and innovative processes for more efficient restaurant operations

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

• Accomplishes sales training human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Achieves sales training operational objectives by contributing sales training information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining sales training system improvements; implementing change.
• Meets sales training financial objectives by forecasting sales training requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Determines training requirements by studying sales and marketing strategic plans and current sales results; conferring with sales executives; reviewing results of trainer coaching; evaluating training effectiveness.
• Develops job results resources by designing information systems; maintaining libraries and databases; building interactive and integrated job support systems.
• Develops managerial results by orienting new managers; conducting management training programs; providing learning resources; coaching individual managers.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Accomplishes sales training and organization mission by completing related results as needed.