This individual will work closely with the CEO to identify, evaluate, and execute on new investment opportunities, as well as manage and monitor existing investments.

Key Responsibilities

• Sourcing and underwriting new real estate investment opportunities, including analyzing market trends and demographics, performing financial analysis, and conducting due diligence
• Assist the CEO with day to day management across all business divisions. Including but not limited to strategy, operational, IT, financial, insurance, tax, accounting, audit, legal, compliance, contract, regulation, corporate admin, data protection, investors, sales, marketing and distribution, risk management, governance topics
• Assisting the company with managing ongoing investments in the portfolio including reporting, consolidation, and operational aspects (controlling, automation, security, and cash transactions to and from investors, setup of entities, products, budgeting, forecasting, taxation, invoicing, liquidity etc.)
• Building and maintaining relationships with potential investment partners, including developers, brokers, and lawyers, bankers, advisors, administrators, authorities, other industry professionals
• Collaborating with the CEO and shareholders to develop and execute investment strategies and goals
• Assisting to establish, validate and implement tax and legal structuring and the ongoing management of entities in various jurisdictions in Asia, UK, Europe, Australia and other jurisdictions the team
• Managing and monitoring existing investments, including property management, leasing, and dispositions
• Preparing and presenting investment recommendations and performance reports to senior management and investors
• Keeping abreast of industry trends, regulations, and market conditions to identify potential risks and opportunities
• Continuously improve the investment process and strategy
• Lead and manage deal teams for larger transactions
• All other duties as assigned by the management of the Company

The core responsibilities of Operations Manager in Singapore include leading initiatives to enable new businesses & optimize platform, and working closely with Trading Groups as well as with wider Core Infrastructure teams to contribute to the continued growth and success of the business in the region. The role involves managing operational risk, pnl, and valuation processes as well as the daily trade lifecycle of trading activities of all portfolio managers trading Equities, Fixed Income, FX and Commodities products across APAC region. The candidate will work closely with key stakeholders and senior management across departments in the region and globally, and also with external counterparties to enable business and improve processes on ongoing basis.

Candidate should be able to work in a fast-paced environment and one that is continually changing. The successful candidate will be a self-starter with strong organizational and communication skills.

Principal Responsibilities

• Provide daily coverage and be primary contact for portfolio managers and trading groups locally on the ground, ensuring accurate trade capture, monitoring intraday pricing activities across all asset classes and resolving any issues that relates to pnl, position, technology, risk and security related issues
• Analyze processes to enhance operational efficiency & controls, and participate in ad-hoc projects; work with internal stakeholders including global Ops/IT and wider Core Infrastructure teams to implement new systems and workflow, with particular focus to pnl and valuation matters
• Full Product Coverage: Futures, Options, FX, Bonds, IRS, Cash Equities, Equity Swaps, Convertible Bonds and other OTC Derivatives
• Run ongoing analytics to identify trends and gaps, devise formal governance over recurring issues and provide necessary analysis and evaluation for Ops Management
• Liaise with brokers, external counterparties and vendors on ongoing basis to resolve issues and improve procedures

Qualifications/Skills Required

• Bachelor’s Degree
• Min 10 years of relevant operational and/or valuations experience in financial services
• Strong knowledge of full product life cycle, ideally across multiple products; at a minimum must have strong/detailed knowledge of at least two products: equities, futures, FX, bonds, interest rates derivatives, credit derivatives.
• Good working knowledge and experience in running pnl calculations and processes, with emphasis on pricing and valuations
• Ability to drive and lead process change; able to prioritize in a fast moving, high pressure, constantly changing environment
• Strong interpersonal and communication skills; ability to work collaboratively with wider teams internally across regions as well as with external counterparties and providers
• Quick learner, highly analytical and strategic thinker; understands financial products and has the ability to grasp new concepts around products and processes quickly
• Self-starter, solid organizational skills, ability to multi-task effectively and work independently
• Detail-oriented; demonstrable thoroughness and strong ownership of work
• Knowledge in SQL, Macros/VBA or relevant coding languages to perform analytics and build tactical solutions a strong plus

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team

• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence

• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives

• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs

• Implementing new sales plans

• Present sales, revenue and expenses reports and realistic forecasts to the management team

• Identify emerging markets and market shifts while being fully aware of new products and competition status

• Identifying opportunities and strategies to increase sales.

• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field

• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets

• Committed to continuous education through workshops, seminars and conferences

• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization

• Proven ability to drive the sales process from plan to close

• Strong business sense and industry expertise

• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.

• The ability to understand and follow company policies and procedures.

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends)

Key Responsibilities:

1. Recruitment & Talent Acquisition：Manage end-to-end recruitment processes to attract top talent.
   
2. HR Operations：Oversee payroll processing and ensure compliance with local employment laws.
   
3. Employee Engagement & Development：Plan and execute employee engagement initiatives to foster a positive workplace culture.
   
4. Policies & Compliance：Develop and update HR policies, ensuring compliance with MOM regulations.
   
5. Performance Management：Coordinate performance review cycles and support employee development plans.
   

Qualifications & Skills:

1. Educational Background：Degree or Diploma in Human Resources, Business Administration, or related field.
   
2. Experience：Minimum 4 years of HR experience for Executive roles; 5+ years for Manager roles.
   
3. Local Knowledge：Strong understanding of Singapore employment laws and regulations.
   
4. Technical Proficiency：Proficient in HRIS systems and MS Office Suite.
   
5. Interpersonal Skills：Excellent communication and ability to maintain confidentiality.
   

As the Manager, you will be responsible for providing assistance to the Executive Chef and General Manager of the outlet. You will be ensuring optimum service performance, exceptional guest service and maximum profitability of all functions.

• Maintains a commitment to customer service and guest satisfaction.
• Manages the restaurant team.
• Ensures cleanliness of the restaurant, including inspecting table tops and side stations.
• Enforces high standards of hygiene and sanitation within the outlets.
• Supervises the performance, attendance, attitudes, appearance and conduct of service team.
• Helps to implement strategies to continually improve revenues.
• Assists with the development, training and inspiration of outlet staff.
• Manage team to exceed service standards to exceed goals.
• Instils a calm, organized approach in all stressful situations.
• Assists with ordering all necessary office supplies and ensures proper stocking levels.
• Hold employees accountable for performance, and will discipline associates when needed.
• Takes a proactive approach to coaching and counselling
• Other adhoc duties as assigned from time to time.

Roles and Responsibilities

· Ensure that all projects are delivered on-time, within scope and within budget

· Assist in the definition of project scope and objectives, involving all relevant stakeholders

· Ensure resource availability and allocation

· Develop comprehensive project plans to be shared with clients as well as other staff members

· To monitor and track progress of the project, manage changes to the project scope, project schedule and project costs using appropriate verification techniques

· Track project performance, specifically to analyze the successful completion of short and long-term goals

· Create and maintain comprehensive project documentation

· Measure project performance using appropriate tools and techniques

· Report and escalate to management as needed

· Manage the relationship with the client and all stakeholders

· Prepares a clear and effective communications plan and ensure proactive communication of all relevant information to the customer and to all stakeholders

• Manages the customer relationship during delivery, and serves as the primary interface towards the customer in all activities related to scope of the contract, including customer complaints, corrective actions, and changing requirements.

· Perform risk management to minimize project risks

· Establish and maintain relationships with third parties/vendors

• Completes the project closure and/or handover as required (for example, complete contractual requirements, post calculation, lessons learned).

Requirement:

· 5 or more years of proven working experience in project management (preferably Telecom domain)

· Experience of working within a high pressure and multi-cultural environment

· Excellent client-facing and internal communication skills

· Excellent written and verbal communication / Presentation skills

· Ability to work with and communicate to a variety of audiences, executive level/peer-to-peer/ subordinate/ technical and non-technical etc.

· Organizational skills including attention to detail and multitasking skills

· Strong working knowledge of Microsoft Office

· Project Management Professional (PMP) / PRINCE II certification is a plus

· Bachelor’s Degree in appropriate field of study or equivalent work experience

Key Responsibilities:

• Lead and manage projects from initiation through to delivery, ensuring that all project objectives are met.
• Develop detailed project plans, including scope, timelines, budget estimates, resource allocation, and risk management strategies.
• Coordinate internal and external teams to ensure seamless collaboration and project execution.
• Monitor project progress, identify potential risks, and implement mitigation strategies to ensure project success.
• Communicate effectively with stakeholders, providing regular updates on project status, changes, and milestones.
• Foster a culture of continuous improvement by providing feedback, conducting post-project reviews, and implementing lessons learned.
• Ensure compliance with industry standards, regulations, and company policies throughout the project lifecycle.

Skills and Qualifications:

• Good knowledge of Electrical and ELV systems.
• Excellent underground and overhead electrical design skills.
• Powerful contract execution and handling skills.
• Updated knowledge of new electrical system.
• Team leader and headship ability.
• Effective organizational and associational skills.
• Computer skilled: MS-Word, MS-Excel, MS-Power point, AutoCAD2014, Revit MEP, Project Management

Position title: Finance Manager

Reports to: Head of Finance & Procurement

Date: Jan 2025

Location: Singapore

Mission of the Department: The Finance department in WWF Singapore is to provide donors, stakeholders, and business partners with sound financial and internal control and governance in alignment with the Singapore Charities Act, Financial Reporting Standards, and WWF policies. We focus on efficient operating systems and processes, information, analysis, and business insights needed for informed decisions, and strong financial resources to support WWF’s priority conservation activities in Singapore and the rest of the global network.

Major Functions: Deliver timely and accurate financial information and business performance insights for the operations of fundraising and conservation activities of WWF Singapore. Provide strategic financial planning, oversight of project expenditures and revenue, and cash management to maximise the efficient and effective use of funds. Drive accountability, control and compliance, and risk awareness by a high-performing team of talented finance professionals based on trust and mutual support.

Major Duties and Responsibilities:

Finance Operations Management

• Oversee the day-to-day operations of the accounting department, including accounts payable, accounts receivable, and general ledger functions.
• Manage finance operations with two direct reports, supervising and mentoring staff to ensure productivity, professionalism, and performance.
• Drive the standardization of operational processes within the Finance Department.

Financial Reporting and Compliance

• Ensure timely monthly financial close, including the preparation of financial reports and schedules.
• Ensure reporting compliance with applicable regulations and guidelines, staying updated on accounting best practices and regulatory changes.
• Oversee the timely and accurate completion of all financial audits and tax filings, in compliance with regulatory requirements.
• Work closely with the Head of Finance to deliver on the compliance agenda.

Business Partnering and Strategic Support

• Support the annual budget preparation and monthly reforecast exercises.
• Partner with fundraising teams on performance reviews, reforecasts, and budgeting.
• Provide guidance for the department's digital transformation initiatives, including ERP implementation and procure-to-pay processes.

Internal Controls and Governance

• Strengthen internal controls and governance practices, including handling internal audits and implementing recommended improvements.
• Collaborate on governance initiatives to ensure compliance with internal and external standards.

Tax, Treasury, and Financial Matters

• Manage tax compliance, cash flow, treasury operations, and other related financial responsibilities.

Required Qualifications

• Bachelor's degree in accounting, finance, or a related field;
• Minimum of 5 years of relevant accounting experience, preferably in a non-profit organization.
• Strong understanding of non-profit accounting principles, fund accounting, and grant management a plus
• Proficiency in accounting software and advanced knowledge of MS Excel.

Required Skills and Competencies

• Good knowledge of IFRS and GST
• Experience in SAGE or other accounting systems e.g., SAP, Oracle would be an advantage
• Familiar with good internal control practices
• Excellent analytical, problem-solving, and communication skills.
• Ability to manage and prioritize multiple tasks in a fast-paced environment.
• Experience in leading and developing a team of accounting professionals.
• Demonstrated commitment to the mission and values of non-profit organizations.
• Team player
• Able to prioritise and operate under tight deadlines
• Good communication skills, with spoken and written fluency in English
• An interest in conservation
• Adheres to WWF’s values, which are: Respect, Integrity, Courage and Collaboration

Working Relationships

Internal – All departments in the organisation and within the WWF network

External – With outsourced corporate services company and auditors

This job description covers the main tasks and conveys the spirit of the sort of tasks that are anticipated proactively from staff. Other tasks may be assigned as necessary according to organizational needs.

Interested candidates are required to submit their cover letter and resume to the HR Department of WWF-Singapore (Email: [email protected]). Please indicate the position being applied for in the subject line.

Job Description:

We are seeking a Scrum Manager to lead and manage agile projects, ensuring delivery of high-quality software solutions while adhering to timelines and budgets. The ideal candidate will serve as the bridge between stakeholders, development teams, and product owners, fostering collaboration, improving efficiency, and driving the team towards successful delivery.

Job Responsibilities:

As a full-time Scrum Manager, you will be responsible to:

• Plan, manage, and oversee multiple agile projects to ensure timely delivery.
• Maintain a detailed project plan, tracking milestones, risks, and dependencies.
• Serve as a servant leader to empower the team, remove impediments, and improve collaboration.
• Collaborate with Product Owners to manage the product backlog and prioritize work effectively.
• Act as the primary point of contact for stakeholders, providing regular project updates, risk assessments, and delivery timelines.
• Ensure alignment between business objectives and the team’s deliverables.
• Identify project risks and work proactively to mitigate them.
• Address any project roadblocks and escalate issues when necessary.
• Track and report key performance metrics to stakeholders.
• Provide post-sprint and post-project analysis to identify successes and areas for improvement.
• Continuously refine and optimize Scrum practices to enhance team performance and project outcomes.
• Ensure adherence to agile principles and best practices throughout the project lifecycle.

Job Requirements:

• Proven experience as a Scrum Master, Project Manager, or in a similar role in an Agile environment.
• Strong understanding of Scrum, Kanban, and other Agile frameworks.
• Experience managing cross-functional teams, including developers, designers, and QA.
• Exceptional organizational skills and the ability to manage multiple priorities simultaneously.
• Excellent communication and interpersonal skills, with a track record of fostering collaboration and managing conflicts.
• Proficiency in Agile tools like Jira, Trello, Azure DevOps, or similar platforms.

Additional advantages

• Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or equivalent certification.
• PMP (Project Management Professional) or equivalent certification.
• Experience in managing large-scale software development projects.
• Knowledge of software development lifecycles (SDLC).
• Familiarity with DevOps practices and tools.

Educational Requirements:

• Diploma or Bachelor’s Degree in Computer Science, Information Technology, or a related field.

Benefits:

• Gain hands-on experience in a leading AI company at the forefront of technological advancements.
• Work closely with a diverse team of experts and professionals in the AI industry.
• Flexible working hours with official annual leaves, medical leaves, insurance provided.
• Potential for performance-based incentives

Sunlight Ambulance Services LLP

About Us:
At Sunlight Ambulance Services LLP, we are committed to delivering high-quality healthcare solutions with a focus on Emergency and Non-Emergency Patient Transport, Industrial Emergency Coverage, Event Medical Standby, and other related services. Guided by our values of reliability, professionalism, and patient care, we strive to be a trusted partner within Singapore’s healthcare ecosystem.

As an organization, we understand the importance of recognizing and rewarding excellence. Employees who consistently deliver outstanding results will receive a guaranteed bonus, reflecting our commitment to appreciating and valuing hard work and dedication.

Position Overview:

We are on the lookout for an experienced and motivated Operations Manager to oversee the day-to-day operations of our ambulance services. This role is critical to ensuring the smooth running of services, compliance with regulatory standards, and continuous improvement in quality and efficiency. The ideal candidate will possess a strong foundation in paramedicine, healthcare management, and vehicle mechanics, while also demonstrating a proactive approach to problem-solving and crisis management.

The Operations Manager will play a pivotal role in leading a dedicated team of professionals, fostering a culture of excellence, and driving operational efficiency. This position offers a unique opportunity to contribute to Singapore’s healthcare system while enjoying a collaborative and rewarding work environment.

Key Responsibilities

Operational Management

• Manage and oversee daily ambulance operations, including staff scheduling, vehicle deployment, and resource allocation.
• Ensure all operations adhere to relevant regulatory requirements and internal protocols.
• Monitor and report on performance metrics such as KPIs and SLAs to uphold high service standards.
• Handle incident reports, investigate service challenges, and implement corrective actions to drive continuous improvement.

Vehicle Maintenance and Mechanics

• Demonstrate expertise in ambulance vehicle mechanics to ensure optimal functionality and maintenance.
• Coordinate with mechanics and service providers to schedule regular servicing and address repairs promptly.
• Conduct routine inspections to maintain vehicle safety, performance, and compliance with health and safety standards.

Team Leadership and Development

• Lead, mentor, and support a team of Paramedics, Drivers, EMTs, and support staff, fostering teamwork and a culture of excellence.
• Develop and implement comprehensive training programs to enhance the skills and knowledge of all team members.
• Conduct regular performance reviews and address any performance-related challenges effectively.

Strategic Planning and Optimization

• Identify opportunities to improve operational efficiency and cost-effectiveness.
• Collaborate with other departments to streamline workflows and enhance coordination.
• Implement innovative strategies to elevate service quality, productivity, and client satisfaction.
• Assist in Billing and Invoicing.
• Monitor operational expenses, optimize resource utilization, and work towards meeting financial targets.

Customer and Stakeholder Management

• Build and nurture strong relationships with clients, hospitals, and key stakeholders.
• Address customer feedback and complaints promptly, ensuring a positive resolution and client satisfaction.

Health and Safety Compliance

• Uphold stringent health and safety standards across all operations.
• Conduct regular safety drills, audits, and reviews to maintain compliance with established protocols.

Crisis Management and Problem Solving

• Act as a primary decision-maker during crises, providing hands-on support to resolve operational challenges.
• Assist crew members in the field when needed and ensure service continuity during emergencies.

Qualifications

Education:

• Certification as a Paramedic is mandatory.
• Diploma or Bachelor’s degree in Business Administration, Healthcare Management, or a related field is required.
• A valid driving license is essential.

Experience:

• A minimum of 5 years of experience in operations management, preferably in healthcare and emergency services

Skills:

• Strong leadership, communication, and team management abilities.
• Exceptional organizational, problem-solving, and decision-making skills.
• Knowledge of vehicle mechanics and maintenance requirements is critical.
• Proficiency in using operations management tools and software.

Key Attributes

• High level of integrity, accountability, and professionalism.
• Ability to thrive under pressure and effectively manage crises.
• Strong analytical mindset with a focus on delivering measurable outcomes.
• Results-oriented and committed to continuous improvement.

What We Offer:

• Competitive salary with a guaranteed 3 to 5 months' bonus for achieving performance targets.
• Professional growth and development opportunities.
• A collaborative, inclusive, and supportive work environment.
• No shift work, ensuring work-life balance.

If you are a passionate and results-driven professional with a strong foundation in paramedicine, healthcare management, and operational excellence, we would love to have you on board. Join us at Sunlight Ambulance Services LLP and play a vital role in transforming lives and delivering exceptional care to the community.

Apply now and be part of a team that makes a difference

Responsibilities:

• Define and drive the product vision, strategy, and roadmap based on market research, user feedback, and business goals.
• Collaborate with cross-functional teams, including engineering, design, marketing, and sales, to ensure successful product development and launch.
• Conduct market analysis to identify trends, competitive landscape, and potential opportunities for product innovation.
• Gather and prioritize product requirements from various stakeholders and translate them into actionable development plans.
• Create and maintain detailed product documentation, including user stories, wireframes, and feature specifications.
• Work closely with the design team to create intuitive and visually appealing user interfaces and experiences.
• Monitor and analyze key metrics to evaluate product performance and identify areas for improvement.
• Lead product launches, coordinating with marketing, sales, and customer support teams to ensure a successful rollout.
• Stay updated with industry trends, emerging technologies, and best practices in product management.

Qualifications:

• Bachelor's degree in a relevant field; MBA or advanced degree is a plus.
• Proven experience as a product manager or similar role, with a track record of successfully launching and managing products throughout their lifecycle.
• Strong understanding of user-centered design principles and the ability to translate user needs into product features.
• Excellent project management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
• Exceptional communication and interpersonal abilities, with the capacity to collaborate effectively with both technical and non-technical teams.
• Familiarity with Agile/Scrum methodologies and experience working in an Agile environment.
• Proficiency in using product management tools and software.
• Leadership qualities and the ability to motivate and inspire cross-functional teams.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role is responsible to deliver the right protection and group product solutions to targeted customer segments through our distribution channels (Agency, Bancassurance/Partnership, Group, Digital, etc) and also to ensure effective maintenance of the existing product shelf.

Job Description:

• Ideation and development of new product solutions that are market leading, meet customer needs and improve financial performance.
• Support the implementation of strategic initiative across PACS to drive the protection and group business
• Work with Actuarial Pricing in achieving a balance for all stakeholders, eg. Compensation, pricing, product benefits, time to market, etc
• Participate and support the Head of Department in engagement with distribution partners on product ideation and development
• Work with the delivery/implementation team and other stakeholders to ensure product launch is in accordance to the product plan and meets the objectives of the business case
• Work with marketing and distribution teams to provide education, support and communication tools to better target new customer and service existing customers.
• Tracks performance of products launched and collaborate with stakeholders to improve its performance and/or address any gaps
• Actively monitor the competitive environment and provide the relevant analysis and/or recommendation to support the distribution

Who we are looking for:

Competencies & Personal Traits

• Strong analytical skills and an ability to understand complex insurance product levers
• Good spoken, presentation skills and written communication as well as articulate interpersonal and negotiation skills
• Demonstrate influence and maturity for effective collaboration across departments
• Adaptable and can deal with change and ambiguity
• Dynamic individual who strives in fast moving environment

Working Experience

• Diploma / Degree with at least 8 years or more of experience with successful track records in the area of life product developments
• Ability to work in a team effectively while managing tight timelines and working in a fast-paced environment
• Independent and able to manage relationships with internal and external stakeholders

Education

• Degree in Actuarial/Marketing/Business Administration/Mathematics or related discipline

Language

• English

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

• All deliverables and correspondence be written in readily comprehensible English Language.

• The Service Desk representatives shall be proficient in written and spoken English to provide instructions, offer advisory services, training and any other submissions as required.

Pre-requisites

• Familiar with Service Desk day to day Operation. This requirement does not include those with Customer Service Experience in a non-technical call center environment.

• To have a minimum of 3-year end-user support experience, desktop, or technical service desk. Minimally 3-year experience in leading a Service Desk team of at least 15 agents.

• To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.

• Experience in Situational Management to provide Ad-hoc instructions to the team.

• Experience in Gap Analysis, Productivity, Call Statistic, and Incident Trending.

• Experience in managing Complaints, identify training needs and coaching SD agents.

• Experience in Service Level Agreement (SLA) Reports, identify Service Improvement Opportunities and recommend Action plan.

SECTION A: POSITION SUMMARY

- Manage Service Desk team to deliver flawless customer service in managing incident restoration and service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended to.

SECTION B: KEY RESPONSIBILITIES AND RESULTS

1. Manage and lead the Service Desk and staffs to provide 1st level technical support.

2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.

3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.

4. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.

5. Take overall responsibility for incident management and request fulfilment (if any).

6. Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.

7. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.

8. Allocate more complex calls and emails to the relevant IT Support member.

9. Arrange for external technical support where problems cannot be resolved within L1

10. Manage Service Quality Assessment and Coach the agents on proper handling approaches.

11. Provide Domain Briefing/ Training to new joiners.

12 Able to front Service Desk to stakeholders for clarification and enquiries.

Responsibilities

• Lead project team and facilitate their ability to complete the project on time
• Manage and oversee the day-to-day management of projects and on-site works
• Responsible for ensuring smooth implementation and monitoring of work progress.
• Supervise workers and sub-contractors to ensure works are carried out as per schedule and in good quality
• In charge of the planning, assessment and implementation of the whole project safety system and ISO system
• Communicate and coordinate with clients and consultants, clarify requirement, plan, monitor and control the project, including carrying out implementation of the project.
• Preparation of site progress report and necessary documentation and attend daily site meetings
• Identify and resolve site issues effectively and efficiently.

Requirements

• Degree or Diploma in Electrical Engineering or its equivalent
• Min 5 years relevant experience with at least 3 years project management experience at local projects
• Strong technical abilities and interpersonal skills
• Highly motivated and possess strong leadership qualities and the ability to work independently in a challenging environment.
• Able to communicate effectively at all levels.

· Independent and highly organized Project Designer with minimum 3 years of experience in Luxury Residential, Hospitality and F&B Interior design.

· Work closely and reports to Project Director. Able to follow through projects from start to completion.

· Minimum 3 years of experience in project and site coordination.

· To work closely with the team, as well as with other consultants (architect, engineer, lighting designer) and client.

· Strong in technical details, able to check through shop drawings.

· Able to plan internal work schedule as well as project schedule.

· A good team player, communicator, self-motivated and meticulous in details.

· Bilingual (Good command of English and Mandarin is a essential, to handle enquiry from Chinese speaking client and supplier from China).

· Proficient in Autocad, Photoshop & MS office

· Enjoy travelling for work (In Asia)

· Available in short notice.

· Singaporean / PR are welcome.

Job Responsibilities:

• Maintain and strengthen relationships with existing mining companies and suppliers across various categories.
• Oversee procurement of imported Iron Ore and other related commodities.
• Identify and explore new business opportunities within the iron ore sector.
• Collect and analyze market data on Iron Ore to inform business decisions.
• Develop and execute effective sourcing strategies to expand the supplier base for Iron Ore.
• Collaborate with the Iron Ore sales and marketing teams to gather market intelligence, providing insights to the research team for trading strategy development.
• Negotiate contracts with clients, ensuring favorable terms for both parties.
• Coordinate with sales and freight teams to ensure smooth operations.
• Perform any other ad-hoc tasks as assigned by management.

Job Requirements:

• Bachelor’s degree or higher, preferably in international trade, business, or a related field.
• At least 3 years of experience in trade operations, particularly in the import and export of commodities. Overseas work experience is an advantage.
• Familiarity with Iron Ore procurement, sales, and logistics is a plus.
• Strong communication, negotiation, and interpersonal skills.
• Proactive, responsible, and able to work well in a team environment.
• Proven experience in commodity procurement.
• Able to work under pressure with a positive, flexible attitude.
• Honest, with a strong ethical approach to work.
• Excellent communication skill.

Cogoport is the leading & fastest growing B2B tech organization disrupting the logistics space. We are here to simplify freight movement for businesses across the globe. Our business model is based on principles of aggregation and integration of services. We do this by providing digital and technology enabled solutions that enable freight to move faster, cheaper, and more efficiently from point to point.

International Trade can be complicated at times and every day brings new challenges and opportunities to learn. When we simplify international trade, it empowers and affects every human being on the face of this earth. Seven billion people - one common problem.

As a part of Cogoport, you will get an opportunity to be a part of industry-wide revolution in the world of shipping and logistics by collaborating with other brilliant minds to resolve real world on-ground challenges. You will have a direct impact on the revenue and profitability growth for the organization.

Role:

We are looking for hiring a Finance Manager in our team, who should have a natural analytical way of thinking and be able to identify problems and opportunities within a function and ultimately provide solutions that help achieve the business' goals.

Location: Singapore

Responsibilities:

• Oversee and manage the operational finance functions within the organization.

• Develop and implement financial policies, procedures, and controls to ensure efficient financial operations.

• Monitor financial performance and provide analysis, insights, and recommendations to senior management.

• Manage financial reporting, including monthly, quarterly, and annual financial statements.

• Collaborate with cross-functional teams to support operational decisions with financial data and analysis.

• Ensure compliance with financial regulations and standards.

• Identify areas for process improvement and implement best practices in operational finance.

• Review a variety of areas including operations metrices, revenue and profitability metrices, and financing metrices

• Suggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changes

Requirements:

• Bachelor’s degree from any of the elite colleges & MBA in Finance is preferred

• 0-5 years of work experience in the relevant field

• Understanding of financial statements, cost / management accounting (understanding of KPIs)

• Ability to model financial statements

• Should be detail oriented, analytical, and inquisitive

• Should have excellent analytical & problem-solving skills

Cogoport is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and respected at work.

Job Description:

• Ensure the quality of all construction work performed on site are in accordance with the company's QAQC requirement.
• Visit project sites, arrange and conduct QAQC inspections on mainly Structural Works and Architectural Works.
• Assist project teams in the preparation of project specific CONQUAS/Quality Management assessment by BCA with specific contract requirements.
• Ensure workmanship, procedures and method statements are in accordance to specified standards.
• Conduct regular inspections to ensure works are in compliance with method statements & proper sequence of work and in accordance to BCA’s good industry practice.
• Ensure that all project quality records and quality audit plans are maintained.
• Any other duties as assigned.

Job Requirement:

• Candidate must possess Diploma/Bachelor Degree in relevant discipline
• Minimum 8 years of experience in procurement preferably I construction/ civil engineering industry.
• Preferably Senior Executive specialized in Engineering - Civil/Construction/Structural or equivalent.
• Have experiences in working in large scale projects.
• 5.5Days work per week.
• Location: Lentor

Job Description

1. Marketing Strategy and Planning

• Develop and execute comprehensive marketing plans to increase brand awareness and drive customer traffic.
• Conduct market research to identify customer preferences, competitive positioning, and emerging trends in Singapore’s F&B scene.

2. Branding and Positioning

• Ensure consistent branding that highlights the authenticity and uniqueness of Italian cuisine.
• Collaborate with designers to create compelling visuals and promotional materials for menus, events, and campaigns.

3. Digital Marketing

• Manage the restaurant's website, ensuring it is up-to-date with menus, events, and promotions.
• Oversee social media platforms (e.g., Instagram, Facebook, TikTok) to create engaging content such as behind-the-scenes videos, chef interviews, and food photography.
• Implement and monitor paid digital advertising campaigns (e.g., Google Ads, Facebook Ads).

4. Promotions and Campaigns

• Develop and manage promotional activities such as seasonal discounts, festival menus, and loyalty programs.
• Collaborate with chefs to highlight seasonal Italian ingredients or dishes.

5. Customer Engagement

• Analyse customer feedback from surveys and online reviews to refine marketing strategies.
• Create and promote dining experiences tailored to local preferences.

6. Partnerships and Collaborations

• Work with Italian brands or cultural organisations to organize events like wine tastings, pasta-making workshops, or regional cuisine showcases.

7. Event Management

• Plan and execute marketing events such as restaurant openings, VIP dinners, or food festivals.
• Coordinate with the Management to ensure media coverage of special events.

8. Budget Management

• Develop and manage the marketing budget to ensure cost-effective campaigns.
• Track spending and ROI on all marketing initiatives.

9. Analytics and Reporting

• Monitor and analyse key performance metrics, including customer acquisition, online engagement, and revenue from campaigns.
• Use insights to optimize future strategies.

10. Cultural Advocacy

• Position the restaurant as an ambassador of Italian culinary heritage by highlighting regional dishes, traditional preparation methods, or unique ingredients.
• Collaborate with chefs and staff to tell compelling stories about the restaurant's Italian roots.

Requirements

• Minimum 5 years relevant experience
• Able to work split shifts
• Knowledgeable about Italian cuisine and wines

We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

Overview of the Role

Engagement Managers play a critical role in setting customers up for success by prescriptively shaping and then leading the execution of large and transformational engagements at our most strategic customers. Our Engagement Managers serve as a trusted advisor to Salesforce customers, providing guidance to Sales & Professional Services teams, ensuring alignments across each customer’s projects, and ensuring the highest levels of customer satisfaction. They are Salesforce platform experts who are accountable for ensuring customer success, business value and leading the Salesforce Services team assigned to their account(s). They drive delivery of the expected outcomes for each engagement and are internally and externally recognized as a business contributor, industry and product specialist.

Partnered with an Account Partner (Services Salesperson), the Engagement Manager leads both pre and post-sales activities. They are the delivery expert across the portfolio of products, responsible for developing and articulating comprehensive implementation proposals. They will then maintain the executive relationships and act as a main contact within these engagements in a billable capacity, ensuring tight alignment, offering proactive and prescriptive advice resulting in outstanding Customer Success. This may include the following:

• Pre-Sales alignment
• Project kickoff
• Bringing industry expertise and perspective
• Drive better outcomes through extensive platform expertise
• Deep understanding of Salesforce platform and solutions
• Engagement planning and alignment to customer objectives
• Regular customer sponsor check ins
• Services Renewal management
• Ensure project operational compliance
• Executive Relationship building

Are you passionate about Customer Success and would you like to work at the forefront of Digital Innovation at one of the most exciting CRM companies?

Your Impact:

• Deliver high client satisfaction (CSAT) by consistently meeting/exceeding goals and metrics
• Ensure business value is realized (directly and indirectly) for each customer engagement that concludes with fully satisfied clients that are willing to be referenced for new potential clients
• Bring standard methodologies to each engagement through your deep platform expertise by providing the Professional Services team with Subject Matter Expertise related to the proposed solution and client needs in order to ensure successful project delivery
• Positively impact client Services renewals (when applicable) by aligning customer success with professional services roadmap.
• Align closely with Account and Services Sales team by leading pre-sales activities such as the development of client-specific proposals, SOWs, staffing plans, engaging with SMEs across the organization to gain consensus on an acceptable proposal
• Where appropriate and required for Customer Success, providing direct oversight to the project team during the full lifecycle of the engagement, acting as the point of contact for both the customer and Salesforce delivery teams
• Successfully manage multiple strategic clients simultaneously
• Recognized as a valuable and trusted advisor by our customers and other members of Salesforce and continue to build a reputation for excellence in professional services
• Inspire people to do the best work of their careers, being a multiplier, amplifying the knowledge and capability of the people around you while continuing to provide an inclusive workplace as one of Best Places to Work.
• Show continued professional growth and development
• Act as an advisor on complex issues and engagements, exercising discretion and latitude in reaching critical goals.
• Lead cross-functional teams and mentors others
• Manage to a minimum billable util target
• Partner with the Go-to-Market Team (Services Sellers) to drive continued growth of services
• Proactively mitigate and manage critical issues and at-risk accounts; communicate effectively and appropriately with internal and external leaders and executives

​

Required Qualifications:

• Direct experience delivering and/or overseeing solutions on the Salesforce Platform.
• Proven experience delivering consulting services, including team leadership and active involvement in selling professional services, including Advisory engagements
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Preferred Qualifications:

• Experience operating in a pre-sales environment, shaping and scoping large and complex implementation projects
• Proven experience in leading enterprise-level projects and programs
• Salesforce Application and/or System Architect certifications
• Demonstrated technical and/or functional proficiency, and ability to work well with architects or SMEs into pre-sales activities.
• Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
• Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, Road-mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions
• Proven track record in building strong working relationships across multiple functions/levels; adept at fostering healthy dialogue
• Understands cloud-based technologies; translates customer/business requirements into business solutions (and successfully positions with customers)

SONAK is looking for a Loyalty Manager to define, develop and implement the loyalty program.

Throughout the development and execution of the loyalty program, continuous innovation and learning from best practices will be expected.

As the loyalty manager, you will act as a focal point and be a leader in driving collaboration across key functions, be it marketing, sales or finance, as we look to define, design and deliver the best

loyalty experience to our customers.

Job Description:

• Collaborate with cross-functional teams and partners to design program benefits and continuous enhancement of program to drive revenue.
• Develop loyalty program calendar and drive effective engagement with members via communication channels such as eDM, website, other digital touchpoints and in stores.
• Organize and manage exclusive members events, gamification and any other value-added services or new initiatives to increase members’ engagement and encourage repeat visits.
• Assess market trends and competitor analysis to ensure competitiveness of loyalty program.
• Perform database analysis to draw insights, develop targeted promotions and personalised content and activities.
• Set up campaign performance matrix and conduct in-depth post campaign analysis including assessment of overall effectiveness, key insights, findings and recommendations.
• Work with internal and external stakeholders to design and enhance system features in supporting the current and future needs of the business.

Key Requirements:

• Degree in Business Administration, Marketing or related field.
• 3-5 years of relevant working experience in Loyalty and CRM.
• Proven experience in driving adoption and programs, including the development of frameworks and operational best practices.
• Strong stakeholder management skills and communication capability.
• Self-motivated, pro-active and able to work under pressure.
• Thrive in a fast-paced and dynamic environment with various business unit stakeholders.

Our Purpose

At Xero, weʼre here to make running a business beautiful. By making small business more efficient every day, connecting them with big business technology and empowering a community behind them, their potential is limitless. When that happens, weʼre not only helping small business, weʼll be building a stronger economy that can change the world.

How youʼll make an impact

As a Product Manager you will be responsible for driving customer and business value through ownership of new and existing products. You will manage products end-to-end, from early-stage research and ideation, through to implementation and improvement over time. Your impact will be measured by key commercial and customer success metrics. You will be comfortable working autonomously where appropriate, with the support of your product leadership team.

What youʼll do

● Actively network across Xero to understand how products fit into Xero's strategy, objectives and future

● Work directly with the customer to conduct research, collect insights or validate understanding, getting support from the broader product function as required.

● Use customer data and insights particularly in assessing value and viability risks, to inform product roadmap and planning

● Define the scope of the customer problem and frame possible solutions to test, validate and refine with the support from relevant team members

● Build strong relationships with the broader product function’s teams, collaborating effectively with your internal stakeholders

● Participate in developing a strategy for the product line, including securing funding, resourcing

● Taking an active role in the annual and quarterly OKR process, with support from product leadership

● Take responsibility for managing risks (in line with Xero Risk Management Standard) arising from non-functional concerns including security, privacy, regulatory change and compliance, accuracy, responsible data use and availability: consulting with stakeholders and leading trade-off decisions

● Develop product roadmaps to execute on the product strategy, and can manage a product to its roadmap

● Take responsibility for establishing team delivery cadence and rituals, and facilitating these as required

● Develop an effective release strategy, with the support from relevant team members

● Work collaboratively with the product function to ensure an effective launch

● Monitor the overall commercial & customer results of the product line, working with other product team members to support as required

● Monitor and analyse the ongoing performance of a product

● Determine where improvements to the existing product can be made or scheduled

● Provide support between stages of product development to ensure continuity and cohesiveness, and alignment of product to strategy and roadmap

● Manage a product across the end-to-end lifecycle (e.g. launch through to sunset) to ensure maintenance and support throughout the life of the product

● Work as a tie-breaking decision-maker, ensuring where the product team cannot get to consensus, the product manager will weigh up all inputs and make the decision

● Support recruitment of new Xero's as required, ensuring team members are high quality, fit Xero's culture, and are on-boarded effectively

Success looks like

● Your work is contributing to team OKRs

● You are responsible for the establishment of OKRs for your product

● You understand our customers and their problems

● Your roadmap is being executed according to plan and you are focused on the most important initiatives

● All individuals working on and around your product understand what’s being built, why it’s being built and when it needs to be delivered

● You have strong relationships with your stakeholders who are engaged and have a thorough understanding of your vision, strategy and roadmap

● You have clearly defined product success for your team, with key customer and commercial metrics articulated and constantly measured

● You demonstrate and amplify Xero’s Values

What youʼll bring with you

Critical competencies

● Love customer problems:

○ Plans, runs, documents and synthesises user research initiatives using standard frameworks to deliver impactful insights for Xero

○ Uses multiple techniques to interrogate customer evidence to accurately identify and define problems customers care about

○ Develops and justifies well thought through MVP/MLP solutions to solve customer problems

○ Designs and executes experiments to validate solution options with quantitative and qualitative evidence

● Look to the future:

○ Clearly articulates the product’s value, functionality, and competitive industry trends, to act as a trusted source of information for the product/domain

○ Develops a product strategy and roadmap in line with Xero’s strategy to guide product decision-making and long-term goals

○ Generates new ideas to drive more innovative and creative products

● Work the Xero way:

○ Effectively groups and prioritises stories, bugs and chores, managing both team capacity and release timeframes

○ Effectively applies and advocates for Xero’s PM ways of working to improve team operations

○ Effectively manages releases, including developing accompanying assets, to deliver incremental value to the customer

● Demonstrate commercial acumen:

○ Accurately sizes market / segments by number of customers and financial value, relative to acquisition and pricing assumptions

○ Defines a product’s success criteria to align stakeholders to a shared idea of product success

○ Makes evidence-based decisions based on analysis of commercial, customer and product requirements to guide team progress

● Do it together:

○ Facilitates meetings with predefined structures or scripts (e.g., stand ups, IPM’s, and retro’s) leading to clear actions for a team to progress with

○ Communicates effectively as a product evangelist across the entire product lifecycle foster alignment and buy-in to the product vision

○ Actively collaborates with other functions to drive successful collaboration on products and outcomes

● Explore the data:

○ Conducts objective, rigorous and accurate analysis, making logical and defensible inferences where data is incomplete

○ Communicates complex data and insights with impact across both junior and senior stakeholders

○ Integrates data from multiple systems, sources, and people to deliver new insights to the team

Experience

● Experience with agile processes in a software development environment

● Demonstrated experience collaborating with diverse stakeholder groups to realise customer / commercial outcomes

● Experience defining product roadmaps and long term planning

● Ability to influence outcomes in a variety of contexts

● Experience with accounting software desired but not a must

● Understanding of the SaaS / Fintech / Accounting industry and / or adjacent sectors relevant to Xero

● Demonstrated experience in managing and leading a cross-functional team to deliver customer / business outcomes

EA licence 15C7529

EA Personnel R1985185

Marketing Manager Responsibilities:

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Increasing brand awareness and market share.
• Coordinating marketing strategies with the sales, financial, public relations, and production departments.
• Developing and managing the marketing department's budget.
• Overseeing branding, advertising, and promotional campaigns.
• Managing the marketing department's staff.
• Preparing and presenting quarterly and annual reports to senior management.
• Promoting our brand at trade shows and major industry-related events.
• Keeping informed of marketing strategies and trends.

Marketing Manager Requirements:

• Bachelor's degree in marketing, finance, business administration, or similar.
• A master's degree in a relevant field will be advantageous.
• At least two years' experience as a marketing manager.
• Proficiency in electronic marketing automation software such as HubSpot Marketing and Bitrix24.
• Extensive knowledge of marketing strategies, channels, and branding.
• Superb leadership, communication, and collaboration abilities.
• Exceptional analytical and problem-solving skills.
• Strong time management and organizational abilities.

The Commercial Manager plays a crucial role in managing and optimizing the commercial aspects of semiconductor facility construction projects. This position requires a blend of expertise in project cost management, contract administration, procurement, and financial forecasting. The Commercial Manager will work closely with project teams, contractors, suppliers, and clients to ensure the successful delivery of projects within budget, timeline, and contractual obligations.

Responsibilities:
• Develop and implement the commercial strategy for each project, aligning with the overall business goals.
• Lead the budgeting process, ensuring accurate cost estimations and financial planning from project inception through completion.
• Manage the preparation, negotiation, and finalization of all commercial agreements, including client contracts, subcontracts, and supplier agreements.
• Ensure compliance with all contract terms, identifying and addressing any potential risks or deviations from the contract.
• Oversee the procurement process for materials, subcontractors, and services, ensuring high-quality and cost- effective procurement practices.
• Analyze client requirements and provide technical expertise to guide project development
• Monitor project financials, including cash flow, costs, and profitability, ensuring alignment with budgets.
• Implement cost control measures to minimize overruns and ensure efficient resource allocation.
• Provide monthly reports and project forecasts to senior management, highlighting any financial risks or variances.
• Proactively identify and mitigate financial, legal, and commercial risks that could impact project outcomes.
• Address and resolve issues related to contract claims, disputes, or delays in a timely and efficient manner.
• Act as the primary commercial point of contact between the client, contractors, suppliers, and internal teams.
• Regularly update senior management and clients on project performance, commercial health, and key milestones.
• Ensure that project teams are aligned with commercial objectives and contractual obligations.
• Track and report on project performance, including cost forecasting, schedule adherence, and profitability.
• Ensure the commercial performance of projects is in line with agreed financial targets and KPIs.
• Ensure all commercial activities comply with industry standards, regulations, and company policies, particularly in semiconductor facility construction (e.g., cleanroom design, HVAC systems, utilities, etc.).
• Ensure adherence to all health, safety, and environmental regulations.

Requirements:
• Bachelor's Degree in engineering or related field
• Minimum of 10 years of experience in commercial management role, preferably within the semiconductor, industrial construction, or high-tech building sectors.
• Extensive experience in contract negotiation, procurement, and cost management for large-scale construction projects.
• Excellent problem solving, analytical, and communication skills
• Proven ability to manage contracts, risk, and procurement processes effectively.
• Proficiency in project management software, Microsoft Office, and financial reporting tools.
• Ability to collaborate and influence at all levels of the organization.
• Strong leadership and decision-making abilities.
• Results-driven with a focus on maximizing value while managing risks.
• Highly organized and able to manage multiple projects simultaneously
• Able to travel / relocate

- knowledge in beauty and skincare

- well versed in acupuncture points preferred

- sociable and sales oriented personality preferred

- good knowledge in company beauty products

- able to recommend sales packages and company products to customers according to their needs

- prior experience in same industry prioritised