Job Description

• Set strategy and direction for the product line to optimize P&L by gaining market share, increasing profitability and developing new business opportunities

• Own marketing budget and coordinate promotion actions for respective products

• Coordinate product operations throughout the product lifecycle being the link between sales, engineering and production managers

• Part of business unit organization with global coverage

Job Responsibilities

• Familiar with the connector requirement in storage, server and CPU sockets

• Run market analysis including competitive activity and maintain market intelligence on respective product line with support of market intelligence team and regular interaction with sales team

• Gather and prioritize customer requirements on products interfacing with sales teams

• Identify need for product extensions / modifications and prepare required ARs

• Define positioning of product line in market as well as Go-To-Market strategy and prioritisation amongst product to optimize overall gross margin of product line

• Coordinate new product launches working closely with sales and plant product managers to keep TTR as short as possible

• Prepare promotion material and drive marketing actions to support the sales with help of Marcom team

• Design pricing rules and lead regular reviews of their application; modifying them to maximize profitability

• Identify new business opportunities and coordinate their Go-To-Market working closely with sales

• Review and challenge sales targets on product line as part of the budget reviews

• Review and challenge cost, lead time and quality targets quarterly with site production manager, operations and planning teams.

• Be involved in the relationship management with strategic customers/partners

• Approve specific pricing decision as part of the pricing escalation process

Job Requirement

• Business/marketing related experience gained from electronics/technology/connector related industry

• Passionate with technology

• Able to communicate in Mandarin for liaise with Mandarin speaking people

• Strategic, analytical, international mindset

Mon to Fri: 8am to 5:45pm

• Minimum 3 years of Singapore PUB project experience is mandatory.
• Supervise and lead the construction team to lay down construction milestone.
• Able to manage Piping and equipment installation projects including planning and implementation.
• Manage construction activities, ensuring timely and smooth progress of the operations.
• Responsible for implementing the work plan and attending project meetings
• Resolve design site problems encountered during the construction period.
• Monitor and ensure subcontractors comply with specified requirements.
• Identify and comply with all applicable statutory/ regulatory requirements related to project.
• Coordination and sequencing of works of different subcontractors.
• Identify possible risks to project and stakeholders as well as create contingency plans to mitigate these risks.
• Respond swiftly to work delays, emergencies and other problems.
• Clear communication to external parties including client, subcontractors, consultant, vendor etc on project needs, requirements and schedule by means of daily construction oversight.

About Us
We are an up-and-coming Chinese hotpot restaurant, offering a premium dining experience with authentic flavors and exceptional service. With a focus on innovation, team synergy, and customer satisfaction, we are expanding and seeking passionate individuals to join our management team.

Key Responsibilities:

• Oversee daily operations, ensuring smooth workflow and adherence to company standards.
• Manage and train front-of-house (FOH) and back-of-house (BOH) teams, fostering teamwork and efficiency.
• Monitor and optimize operational performance, focusing on customer satisfaction and profitability.
• Develop and implement SOPs to maintain high service and food quality standards.
• Handle staff scheduling, recruitment, and onboarding processes.
• Ensure compliance with all health, safety, and hygiene regulations.
• Liaise with suppliers to maintain inventory and control costs effectively.
• Address customer feedback professionally and implement improvements.
• Plan and execute promotional activities to boost sales and brand visibility.

Requirements:

• Proven experience as an Operations Manager or in a similar role within the F&B industry, preferably in hotpot or Chinese cuisine.
• Strong leadership, communication, and problem-solving skills.
• Ability to multitask and work under pressure in a fast-paced environment.
• Familiarity with local health and safety regulations and licensing requirements.
• Bilingual in english and mandarin to liaise with mandarin speaking counterparts.
• Passion for delivering exceptional dining experiences and achieving sales targets.

Role and Responsibilities

• Ability in leading of Project Team to achieve excellence in the project.
• Plan and manage project schedule to ensure project completion according to schedule.
• Manage subcontractors’ activities to ensure compliance with contract requirements.
• Monitor compliance of work with workplace safety and health regulations.
• Monitor the quality of project delivery to make sure they meet project requirements and regulations.
• To implement control measures on material / plant & equipment / utilities usage.
• Supervise daily site activities.

Job Requirements

• Degree in Civil / Structural / Building Engineering
• Completed 2 Projects as Project Manager in Residential Condo, Residential Development
• Min 3-5 years relevant experience.
• Computer skill- Using Microsoft Project, Excel, Word & Power Point etc.
• Certificate of Project Manager
• Microsoft Project

Job Description:

We are looking for an experienced Administration Manager in construction company to supervise daily support operations and plan the most efficient administrative & accounts procedures.

1. Planning and coordinating the procedures and systems of admin and accounts sections and devising ways to streamline processes

2. Recruiting and training personnel and allocating responsibilities

3. Ensuring the smooth and adequate flow of information within the company to facilitate other business operations

4. Managing schedules and deadlines

5. Preparing financial statements with communicating with auditors including consolidated accounting among overseas subsidiaries in construction company

6. Monitoring inventory of site office supplies and the purchasing of new material with attention to budgetary constraints

7. Monitoring costs and expenses to assist in budget preparation

8. Assessing the staff performance and provide coaching and guidance to ensure maximum efficiency

9. Supporting the tender of civil construction projects

Job Requirements:

1. Good communication skills and sufficient experince with several overseas office staffs, managment and stakeholders like a client, accountant office and tax authority

2. Knowledge and experience of consolidated accounting among overseas subsidiaries in construction business

3. Minimum 3 years' experience in admin & accounts fields in construction company

Minimum Qualification Level:

Bachelors’ degree required in admin, accounts, business administration, or other relevant field

This position has the following responsibilities:

• Oversees client & contractor coordination, attending to their needs
• In charge of ensuring that the clients’ specifications are met and make technical drawings
• Develop and prepare designs and drawings from preliminary concepts, sketches and specifications
• Perform design layouts of new or existing space including drawing drawing sketches and incorporate them into CAD file
• Adhere to specific deadlines and deliver high-quality plans
• Work on projects with little to no oversight and review from management

This position is open for both recent graduates and mid-career individuals (mature and non mature).

Requirements:

• Min NITEC/ Diploma in Mechanical, Mechatronics Engineering or its equivalent

• Able to comprehend schematic/Technical drawing

Responsibilities:

• Define and drive the product vision, strategy, and roadmap based on market research, user feedback, and business goals.
• Collaborate with cross-functional teams, including engineering, design, marketing, and sales, to ensure successful product development and launch.
• Conduct market analysis to identify trends, competitive landscape, and potential opportunities for product innovation.
• Gather and prioritize product requirements from various stakeholders and translate them into actionable development plans.
• Create and maintain detailed product documentation, including user stories, wireframes, and feature specifications.
• Work closely with the design team to create intuitive and visually appealing user interfaces and experiences.
• Monitor and analyze key metrics to evaluate product performance and identify areas for improvement.
• Lead product launches, coordinating with marketing, sales, and customer support teams to ensure a successful rollout.
• Stay updated with industry trends, emerging technologies, and best practices in product management.

Qualifications:

• Bachelor's degree in a relevant field; MBA or advanced degree is a plus.
• Proven experience as a product manager or similar role, with a track record of successfully launching and managing products throughout their lifecycle.
• Strong understanding of user-centered design principles and the ability to translate user needs into product features.
• Excellent project management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
• Exceptional communication and interpersonal abilities, with the capacity to collaborate effectively with both technical and non-technical teams.
• Familiarity with Agile/Scrum methodologies and experience working in an Agile environment.
• Proficiency in using product management tools and software.
• Leadership qualities and the ability to motivate and inspire cross-functional teams.

Job Descriptions:

• providing accounting and clerical assistance to the accounting department.

• preparing and maintaining accounting documents and records for year-end auditing.

• handle accounts Receivables / Payables.

• preparation & submission of Quarterly GST

• submission of Monthly CPF contribution.

• handle a full Set of Accounts.

• assist in statutory reporting and management reporting.

• Bank reconciliation.

• Performing other administrative tasks assigned by Management from time to time such as :

• preparation & submission of monthly Project progress claim.

• issue of DO / Tax Invoices / PO

• receive and distributes office mails.

• forwarding / reply emails to clients.

• filing , scanning and proper record keeping of correspondences and other relevant documents.

• Other ad-hoc duties as requested by Directors.

Requirements:

· Minimum Diploma in Accounting & Finance/Business Administrative

· At least 2 years working experience in accounts role.

· Good knowledge and hands on experience on general accounting system is preferred.

· Mature and self-motivated

· Good interpersonal skills with ability to interact with all level of staff, handle cross department issues and participate actively in staff/operation meetings.

· Independent and hardworking

About Grasshopper

Grasshopper is a quantitative trading technology provider based in Singapore. Our state-of-the-art technology, built from the ground up in-house, puts us at the forefront of developments in electronic trading. An unbroken record of consistency and profitability is underpinned by firm values of curiosity, empowerment and flexibility.

As we continue to grow, we are seeking a skilled Risk Manager with a strong background in futures and options, forex, and equity markets to join our team.

The Risk Manager will play a critical role in our firm by managing and mitigating risk across our diverse investment portfolio. This position requires an analytical mindset and the ability to work independently to manage risks effectively.
As a key member of the Risk Team, you'll:

• Conduct risk assessments and analysis on futures and options, forex, and equity investments to identify potential risks to the portfolio.
• Develop and implement risk management strategies and policies to mitigate identified risks.
• Collaborate with investment and trading teams to provide risk insights and recommendations for risk mitigation.
• Monitor and report on market trends and changes that could impact the risk profile of the portfolio.
  - Ensure compliance with regulatory and internal policy requirements related to risk management.
  - Prepare and present risk reports to senior management, highlighting risk exposures, limits, and recommended actions.

We'd love for you to have:

• Bachelor’s degree in Finance, Economics, or a related field; Master’s degree or professional certifications (e.g., FRM, CFA) is a plus.
• 2 - 3 years in risk management, with specific expertise in futures and options, forex, and equity markets.
• Strong analytical, quantitative, problem-solving and programming skills.
• Good understanding of Pre-Trade and Post-Trade Risk controls.
• Excellent communication skills, with the ability to clearly convey risk assessments and recommendations.
• Ability to work independently

What we offer:

• 21 days annual leave
• An opportunity to learn from experienced professionals, fostering mentorship opportunities and personal growth
• Comprehensive Insurance Package with extended coverage for dependents
• Well stocked pantry
• Annual Dental & Wellness budget
• Gym membership
• Competitive compensation

What you can expect working at Grasshopper:

At Grasshopper, you will be working in a diverse and dynamic environment with a flat hierarchy. With 95 employees and 15 nationalities working in an open office, communication is essential to performance. To keep our edge as the “small giant” of trading technology, we give employees a high level of autonomy and encourage them to get creative, take risks, make mistakes and learn from them. The sprint is on!

Grasshopper is an equal opportunity employer.

Responsibilities:

• Support Relationship Managers in handling Private Banking clients by managing administrative tasks and client service needs.
• Respond to client inquiries and requests, ensuring timely follow-ups and resolutions.
• Monitor client accounts and transactions to ensure accuracy and compliance.
• Assist in providing financial advice and product recommendations to clients.
• Maintain and update client records, including contact details and account information.
• Coordinate with internal teams like Product, Operations, and Compliance to support client needs.
• Ensure all processes comply with internal policies and regulatory guidelines.

Requirements:

• Bachelor’s degree or diploma in a relevant field.
• At least 4 years of experience in client servicing, operations, or sales support within financial institutions.
• Good understanding of financial products and services.
• Strong communication and interpersonal skills.
• Detail-oriented and well-organized with the ability to multitask.
• Proactive and adaptable in a fast-paced environment.
• CACS and CMFAS certification is preferred.

Responsibilities:

· To manage the day to day running of the shop with the aim of achieving optimum profit by maximizing sales and controlling direct shop expenses.

· To report to the Area Manager regarding all shop and staff concerns.

· To manage all aspects of stock preparation, ensuring that the shop is sufficiently stocked.

· To demonstrate excellent customer service and promote good practices within the shop.

· To meet required performance standards and targets.

· To motivate and support shop staff.

· Responsible for cash handling, banking and associated administration procedures, ensuring that all cash register operations are carried out in accordance with the company policies and procedures.

· To comply with the company’s policies and procedures, particularly in relation to shop security, health and safety regulations and the processing of administration requirements.

· To ensure that the confidentiality is maintained at all times.

· To conduct performance development reviews and staff appraisals ensuring the Area Manager is advised of any identified training needs.

· To plan staff hours and schedule off days, annual leave and replacement off days.

· To ensure orders via online platforms such as Foodpanda etc., are executed in a timely manner

· Key holder of shop

· Ad hoc duties as required

Requirements:

· Ability to work in a fast-paced environment.

· Ability to multitask.

· 6 day work week.

· Required to work on weekends.

1) Manage the day to day work activities of the employees to ensure proper coverage and plan and assign work

2) Communicate and enforce policies and procedures

3) Ensure all staff are properly trained and certified as required and have the tools and equipment needed to effectively carry out their job

4)Oversee the daily operations of the outlet for efficient operations

5) Ensure good and prompt service to satisfy customers need

6)Ensure outlet compliance to all authority regulations including but not limited to hygiene,cleanliness and workplace safety guidelines

7)Ensure outlet compliance to Company's regulations such as sales reporting,cash management and inventory control

8)Provide excellent customers service

9) Guiding and training new staff members to promote internal growth

Job Requirements

1) Good interpersonal and communication skills

2) Good leadership and people management skills

-Managers specializing in Sales - Retail/ General , Spa and Wellness would be a plus

3) Able to commit to working retail hours on weekdays ( 10:30 am - 9pm) and weekends /public holidays ( 10am - 6:30pm)

4) Must be able to communicate with English & Chinese speaking customers ( to provide consultantion and recommend suitable treatments to English and Chinese speaking customers )

Staff Benefits:-

1) Attractive salary scheme

2) Yearly performance bonus

3) Medical Benefit scheme

4) Workers insrance

5) Long service award

Requirement:

-Minimum Qualificatin Bachelor’s Degree.

-Able to work in fast paced environment.

-Must able to lead the project team

- Minimum 7 years of experience in Project Manager

- Strong leadership and organizational skills

- Excellent communication and problem-solving abilities.

- Minimum age 35 to 40.

NES Fircroft has partnered with a highly renowned Chemical Distribution company to find a highly motivated and dynamic Finance Manager to oversee the financial operations and ensure the company’s financial health.

The ideal candidate should possess comprehensive knowledge of full-set accounting and demonstrate proficiency in financial reporting, budgeting, and analysis.

Experience in human resources payroll or general HR functions would be a distinct advantage.

This role is ideal for a vibrant and energetic professional looking to contribute to a fast-paced and dynamic environment.

Key Responsibilities

• Manage full sets of accounts, including general ledger, accounts payable, accounts receivable, and bank reconciliations.
• Prepare monthly, quarterly, and annual financial reports, ensuring compliance with statutory requirements and accounting standards.
• Develop and monitor budgets, forecasts, and cash flow management to support business decision-making.
• Ensure accurate and timely financial and management reporting.
• Oversee tax submissions, audits, and regulatory compliance.
• Collaborate with internal departments to provide financial insights and recommendations for business growth.
• Handle human resource payroll processing and reporting.
• Support general HR administrative tasks, including employee records management and benefits administration, as needed.

Requirements

• Bachelor’s degree in Accounting, Finance, or related field.
• Minimum of 3 to 5 years of relevant experience in accounting and finance, with a strong grasp of full-set accounting.
• Proficiency in accounting software (e.g., MYOB, SAP, QuickBooks) and Microsoft Excel.
• Experience with payroll processing and general HR functions is a strong advantage.
• Strong analytical, problem-solving, and organizational skills.
• Attention to detail, high accuracy, and the ability to meet tight deadlines.
• Excellent communication and interpersonal skills.
• Energetic, proactive, and adaptable with a positive attitude.

Requirements

Minimum 5 years of experience in Japenece Resturant

Familarity with food handing

Strong communication and interpersonal skills

Flexibility to work shifts weekends and pubic holidys

Able to work indenpently and in a team

Job Description

Esure smooth operations of the restaurant

Mange and run the daily operations of the restaurant ,ensuing that the sales targets and the service standards are met

To hit all financial targets

Site managers work on building and construction sites to ensure a project completes safely, on time, and within budget. They monitor and direct contractor activities from start to finish and direct and oversee various contractors and subcontractors from site preparation and foundation laying to the final touches.

It includes the following:

1. Supervising and overseeing the direction of the project, ensuring that the client’s specifications and requirements are met, reviewing progress and liaising with quantity surveyors to monitor costs.

2. Liaising with the client, other construction professionals and, sometimes, members of the public. 3. Coordinating and supervising construction workers. 4. Selecting tools and materials.

5. Making safety inspections and ensuring construction and site safety.

6. checking and preparing site reports, designs and drawings.

7. Maintaining quality control procedures

finding ways to prevent problems from happening and to solve any that crop up

assessing and minimising risk.

8. Writing reports and keeping on top of paperwork.

9. Helping to negotiating contracts and securing permits and licences.

1. Time management Skills.

2. People management Skills.

3. Communication Skills.

4. Negotiation Skills.

5. Decision-Making Skill.

6. Critical Thinking Skill.

• Loading and unloading of baggage and Cargo
• Pallet builds up, Pallet Shrinkwrapping
• Writing of daily summary operations report
• Corresponding to clients on their requirements via email
• Using Scanners to scan baggage and cargo.
• Supervising service crew
• Able to work independently.
• Able to spot and rectify discrepancies immediately.
• Must have a Valid Airfield Driving Permit.
• Able to work on shifts – Day, Night & Mid Night Shifts (2 am Morning)
• Encourage and compile compliments to meet the company’s Service Quality target.
• Vital activities, e.g., hotspot checks, trolley transfers, and porter services, are conducted daily.
• Ensure adequate manpower and resources(trolley services, lightweight machine operators, communication equipment) are available for proper functioning of the Terminal.
• Lead manpower and resource requirement planning for peak period(s) in assigned terminal.
• Conduct investigation on reported incidents/accidents, followed by implementing new processes and control measures (if applicable).
• Administer about 20-30 direct reports on the attendance, leave, discipline, and welfare of assigned terminal(s).
• Staff engagement and grievance handling.
• Ensure all equipment allocated is well maintained in terms of serviceability and cleanliness.
• Build rapport and establish cordial working relationships with clients and airport business partners.
• Familiarity with Changi Airport terminal operations will be an added advantage.
• Project Management skills are an added advantage.
• Possess excellent interpersonal, communication and organizational skills.

Responsibilities:

• Reporting to the Operations Manager, you shall direct and manage a team of staff to ensure the smooth running of the daily operations of the restaurant in line with the Company’s business objectives.
• Being a team leader, you shall plan, coordinate and supervise activities of staff of both the front of house and the back of house to attain high standards of product quality, service as well as health and safety. Apart from the above, you shall be responsible for inventory management and restaurant management through proper planning and utilization of available resources.
• With sound working knowledge and a good understanding of the market trend, you shall be involved in the development of in-store marketing activities to drive traffic to the restaurant.
• In addition, you shall ensure that all equipment and in-store facilities conform to sanitary regulations and to ensure strict compliance with MOH’s legislation and Company’s policies and procedures.
• You will also hold a supervisory role such as the authority to influence or make decision on issues such as recruitment, discipline, termination and assessment of the performance of your staff.

Requirements:

• Diploma in Operations Management / Hospitality Management or related field
• Min. 3- 4 years of relevant working experience in western restaurant
• Ability to thrive in fast-paced and highly energized working environment
• Mature and decisive with good business acumen
• Sound working knowledge with good leadership qualities
• Resourceful with excellent management and interpersonal skills
• Proficient in MS Office Applications
• Salary $3000 - $3800 (12 hours, 1 hour break)

Interested please send CV to [email protected]

Vel Heng Jee Ting (R108267）

Jobs Alley Pte Ltd (21C0599）

Visit https://ourengineers.com to apply or submit your CV for more job opportunities.

Commissioning Manager

Job Description:

• Plan, manage, and coordinate MEP Subcontractors' testing & commissioning activities.
• Ensure tests and inspections are conducted as per approved plans.
• Follow up with subcontractors to address any identified deficiencies.

Job Requirements:

• At least 10 years of engineering experience in the construction industry with a relevant diploma.
• Minimum 5 years of construction experience in projects of similar size and complexity.

Additional Remarks:

Experience in MEP construction is preferred.

We are looking for a capable production manager to join our growing team. The primary duties of this role include production planning, resource allocation and safety compliance. If you have excellent communication, leadership and time management skills, this may be the job for you. Please note candidates require at least four years of experience in the manufacturing industry.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role is responsible to deliver the right protection and group product solutions to targeted customer segments through our distribution channels (Agency, Bancassurance/Partnership, Group, Digital, etc) and also to ensure effective maintenance of the existing product shelf.

Job Description:

• Ideation and development of new product solutions that are market leading, meet customer needs and improve financial performance.
• Support the implementation of strategic initiative across PACS to drive the protection and group business
• Work with Actuarial Pricing in achieving a balance for all stakeholders, eg. Compensation, pricing, product benefits, time to market, etc
• Participate and support the Head of Department in engagement with distribution partners on product ideation and development
• Work with the delivery/implementation team and other stakeholders to ensure product launch is in accordance to the product plan and meets the objectives of the business case
• Work with marketing and distribution teams to provide education, support and communication tools to better target new customer and service existing customers.
• Tracks performance of products launched and collaborate with stakeholders to improve its performance and/or address any gaps
• Actively monitor the competitive environment and provide the relevant analysis and/or recommendation to support the distribution

Who we are looking for:

Competencies & Personal Traits

• Strong analytical skills and an ability to understand complex insurance product levers
• Good spoken, presentation skills and written communication as well as articulate interpersonal and negotiation skills
• Demonstrate influence and maturity for effective collaboration across departments
• Adaptable and can deal with change and ambiguity
• Dynamic individual who strives in fast moving environment

Working Experience

• Diploma / Degree with at least 8 years or more of experience with successful track records in the area of life product developments
• Ability to work in a team effectively while managing tight timelines and working in a fast-paced environment
• Independent and able to manage relationships with internal and external stakeholders

Education

• Degree in Actuarial/Marketing/Business Administration/Mathematics or related discipline

Language

• English

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Job Responsibilities

• Supervise daily operations to ensure smooth and efficient functioning of the restaurant.
• Ensure exceptional dining experiences by maintaining high standards of service and addressing guest feedback.
• Recruit, train, schedule, and manage FOH and BOH staff, fostering teamwork and professional growth.
• Collaborate with chefs and sommeliers to optimize the menu, pairings, and special offerings.
• Oversee inventory levels, monitor stock, and coordinate with suppliers for high-quality ingredients and supplies.
• Ensure adherence to health, safety, and food hygiene regulations, as well as licensing requirements.
• Monitor budgets, control costs, and drive profitability by analyzing financial reports and managing expenses.
• Organize and oversee private dining events, promotions, and seasonal menus to enhance customer engagement.

Job Requirements

• Bachelor’s degree in hospitality management, business administration, or a related field is preferred.
• Proven experience as a restaurant manager or in a supervisory role in a fine-dining establishment.
• Strong understanding of Korean cuisine, culture, and fine-dining service standards.
• Excellent leadership, communication, and problem-solving skills, with a customer-first mindset.
• Ability to work in a fast-paced environment, including evenings, weekends, and holidays.
• Proficiency in restaurant management software, POS systems, and financial reporting tools.

Job Responsibilities

• Supervise daily operations to ensure smooth and efficient functioning of the restaurant.
• Ensure exceptional dining experiences by maintaining high standards of service and addressing guest feedback.
• Recruit, train, schedule, and manage FOH and BOH staff, fostering teamwork and professional growth.
• Collaborate with chefs and sommeliers to optimize the menu, pairings, and special offerings.
• Oversee inventory levels, monitor stock, and coordinate with suppliers for high-quality ingredients and supplies.
• Ensure adherence to health, safety, and food hygiene regulations, as well as licensing requirements.
• Monitor budgets, control costs, and drive profitability by analyzing financial reports and managing expenses.
• Organize and oversee private dining events, promotions, and seasonal menus to enhance customer engagement.

Job Requirements

• Bachelor’s degree in hospitality management, business administration, or a related field is preferred.
• Proven experience as a restaurant manager or in a supervisory role in a fine-dining establishment.
• Strong understanding of Korean cuisine, culture, and fine-dining service standards.
• Excellent leadership, communication, and problem-solving skills, with a customer-first mindset.
• Ability to work in a fast-paced environment, including evenings, weekends, and holidays.
• Proficiency in restaurant management software, POS systems, and financial reporting tools.

Job Responsibilities

- Supervise daily operations to ensure smooth and efficient functioning of the restaurant.

- Ensure exceptional dining experiences by maintaining high standards of service and addressing guest feedback.

- Recruit, train, schedule, and manage FOH and BOH staff, fostering teamwork and professional growth.

- Collaborate with chefs and sommeliers to optimize the menu, pairings, and special offerings.

- Oversee inventory levels, monitor stock, and coordinate with suppliers for high-quality ingredients and supplies.

- Ensure adherence to health, safety, and food hygiene regulations, as well as licensing requirements.

- Monitor budgets, control costs, and drive profitability by analyzing financial reports and managing expenses.

- Organize and oversee private dining events, promotions, and seasonal menus to enhance customer engagement.

Job Requirements

- Bachelor’s degree in hospitality management, business administration, or a related field is preferred.

- Proven experience as a restaurant manager or in a supervisory role in a fine-dining establishment.

- Strong understanding of Korean cuisine, culture, and fine-dining service standards.

- Excellent leadership, communication, and problem-solving skills, with a customer-first mindset.

- Ability to work in a fast-paced environment, including evenings, weekends, and holidays.

- Proficiency in restaurant management software, POS systems, and financial reporting tools.

• All deliverables and correspondence be written in readily comprehensible English Language.

• The Service Desk representatives shall be proficient in written and spoken English to provide instructions, offer advisory services, training and any other submissions as required.

Pre-requisites

• Familiar with Service Desk day to day Operation. This requirement does not include those with Customer Service Experience in a non-technical call center environment.

• To have a minimum of 3-year end-user support experience, desktop, or technical service desk. Minimally 3-year experience in leading a Service Desk team of at least 15 agents.

• To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.

• Experience in Situational Management to provide Ad-hoc instructions to the team.

• Experience in Gap Analysis, Productivity, Call Statistic, and Incident Trending.

• Experience in managing Complaints, identify training needs and coaching SD agents.

• Experience in Service Level Agreement (SLA) Reports, identify Service Improvement Opportunities and recommend Action plan.

SECTION A: POSITION SUMMARY

- Manage Service Desk team to deliver flawless customer service in managing incident restoration and service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended to.

SECTION B: KEY RESPONSIBILITIES AND RESULTS

1. Manage and lead the Service Desk and staffs to provide 1st level technical support.

2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.

3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.

4. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.

5. Take overall responsibility for incident management and request fulfilment (if any).

6. Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.

7. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.

8. Allocate more complex calls and emails to the relevant IT Support member.

9. Arrange for external technical support where problems cannot be resolved within L1

10. Manage Service Quality Assessment and Coach the agents on proper handling approaches.

11. Provide Domain Briefing/ Training to new joiners.

12 Able to front Service Desk to stakeholders for clarification and enquiries.