Position Overview

Working within the Embedded SRE organisation, the role will be expected to perform the RTB (run the business) activities for the business that we support. The Application Support Analyst will be expected to work on on-call rotations to handle, triage and escalate on alarms and issues that may arise during their shift. During periods where the analyst is not on rotation, the analyst is expected to perform other RTB activities, including but not limited to generating reports on the various kinds of operational workloads, reviewing capacity needs of the business, supporting and/or driving disaster recovery response drills, and supporting deployments.

Job Responsibilities

The application support analyst will handle the day-to-day operations of the business. The candidate will need to demonstrate a structured and analytical approach to the identification, diagnosis and rectification of issues.

• Provide level 1 troubleshooting support and response, and be on standby up to 12h a day during the week of standby
• Log, escalate and follow through with issues, ensuring that issues are resolved
• Review and improve our alarms and alarm response
• Periodic reviews and submission of the capacity needs of the business
• Support and/or drive disaster recovery response drills
• Deploy new versions of the software

Requirements

• Diploma/Bachelor's degree in Computer Science or other highly technical, scientific discipline
• 1-5 years of Technical / Application Support experience on various technology platforms
• Responsible and proactive approach to resolving problems, and being able to have a structured approach to problem solving

The Company

A dynamic and successful digital bank (Singapore focused) is seeking a proactive and driven Legal Counsel to join their legal team. As part of their lean and enthusiastic team, you’ll have the chance to contribute to their growth and evolution, working in a fast-paced environment where collaboration and innovation are at the core of everything they do.

Responsibilities

As a Legal Counsel with a focus on technology, you will report directly to the CLO and play a pivotal role in supporting the business, operations, and technology teams. Your key responsibilities include:

• Leading the negotiation, drafting, and management of contracts with third parties, including agreements with group entities.
• Coordinating the workflow of legal contracts, assigning tasks within the legal team, and maintaining transparency on progress with stakeholders.
• Providing practical legal advice on third-party agreements, retail banking, and related matters to ensure alignment with business objectives.
• Supporting the development and periodic review of standard documentation, including templates, policies, and procedures.
• Collaborating with compliance and risk management functions to embed robust due diligence and governance processes.
• Acting as a trusted legal advisor on the development and management of one or more of the organization’s banking products.
• Managing external counsel engagements, including fee negotiations and instructions.
• Building and maintaining strong relationships with internal and external stakeholders to ensure alignment and collaboration.
• Conducting training sessions for the legal team and broader organization as needed.

Requirements

The ideal candidate should possess the following qualifications and attributes:

• A qualified lawyer with approximately 5 years of post-qualification experience, preferably in Singapore or another common law jurisdiction.
• Strong interpersonal, written, and verbal communication skills, with the ability to engage effectively at all levels.
• A solutions-oriented mindset, demonstrating commercial acumen and innovative thinking.
• Experience in retail banking, technology-related legal matters, or both, with the ability to adapt to new and evolving regulations.
• A collaborative approach, with the ability to work in a fast-paced and ever-changing environment.
• Sound judgment, ethical integrity, and a proactive approach to identifying and mitigating legal risks.
• An inquisitive mindset with a keen interest in fintech developments and emerging trends in digital banking.
• A commitment to personal and professional growth, with aspirations to develop into a generalist counsel role.

This role offers an excellent opportunity for a motivated legal professional to make a meaningful impact while developing their career in a supportive and forward-thinking team.

Working Environment & Benefits

• Four days in-office per week, with remote work on Fridays.
• Performance-based bonuses leaning on individual performance
• A collaborative and dynamic workplace culture that values creativity, diversity, and growth.

This position is ideal for individuals seeking to broaden their expertise and thrive in a dynamic fintech environment.

Job Scopes:

• Assist the tech team in organizing activities related to culture development & team building, including reserving venues and liaising with vendors.
• Manage daily onboarding processes, email group adjustments, and other related procedural tasks.

Requirements:

• Degree or above in any field
• 2 years or above experience in admin or project management
• Flexible, efficient, and adaptable to sudden changes.
• Patient, outgoing and extrovert.
• Able to handle complex procedural tasks.

Job responsibilities:

• Develop, maintain and support custom-built software application
• Preparation of technical documentation on Jira and Confluence
• Perform unit testing on software deliverables and provide the relevant assistance during product test, integration test and user acceptance test
• Provide post-implementation support and carry out investigation and troubleshooting when necessary
• Lead and guide junior team members

Requirements:

• Minimum 5 years’ experience in C# .Net Development preferably on .Net Framework 3.5/4.5
• Experience with presentation frameworks: WPF and ASP.net
• Experience in relational database concepts and SQL experience preferably on MS SQL
• Experience using Git and have a good understanding of Git workflow
• Experience working in Agile Scrum teams and productivity tools like Jira and Confluence
• Exposure to DevOps tools like Jenkins and Kubernetes is a plus
• Experience in managing a team

Key Responsibilities:

- Lead and mentor a development team in building and maintaining a system using C# .NET

- Architect and implement scalable solutions for processing and recording large volumes of transactional data.

- Ensure system performance, optimization, and error-free transaction processing

- Diagnose and resolve performance issues in production, including optimizing queries, stored procedures, and indexes.

- Review code and enforce best practices for quality, security, and scalability.

- Participate in release planning across multiple development teams

Required Skills:

- Proven expertise in C# .NET 3.5 and newer

- Proven expertise with SQL Server

- Experience performing deployments into production environment

- Experience performing troubleshooting and problem-solving during production incidents

- Experience building CI and CD pipelines for automating deployment into Kubernetes or Windows Environments

- Working Experience > 8 years

Job Scopes:

• Assist the tech team in organizing activities related to culture development & team building, including reserving venues and liaising with vendors.
• Manage daily onboarding processes, email group adjustments, and other related procedural tasks.

Requirements:

• Degree or above in any field
• 2 years or above experience in admin or project management
• Flexible, efficient, and adaptable to sudden changes.
• Patient, outgoing and extrovert.
• Able to handle complex procedural tasks.

Responsibilities

• Collaborate with internal teams to produce quality applications

• Write clean, scalable code using .NET programming languages

• Test and deploy applications and systems

• Revise, update, refactor and debug code

• Improve existing software

• Develop documentation throughout the software development life cycle (SDLC)

• Provide technical support

Requirements

• Knowledge with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))

• In-depth knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3

• Familiarity with architecture styles/APIs (REST, RPC)

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

Responsibilities

• Collaborate with internal teams to produce quality applications

• Write clean, scalable code using .NET programming languages

• Test and deploy applications and systems

• Revise, update, refactor and debug code

• Improve existing software

• Develop documentation throughout the software development life cycle (SDLC)

• Provide technical support

Requirements

• Knowledge with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))

• In-depth knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3

• Familiarity with architecture styles/APIs (REST, RPC)

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

Cyber Security Support

Network Security Support - knowledge

Network Solutions - Symantec

KEY ROLES AND RESPONSIBILITIES

• Perform Network Security operations.

• Responsible for installation/configuration/upgrade of security infrastructure (Firewalls).

• Prepare documentation for security technical standards, standard operational procedures, and hardening standards.

• Coordinate and implement appropriate technical security systems.

• Monitor, analyse, respond and resolve security incidents, conduct investigative procedures and implement corrective measures.

QUALIFICATIONS & EXPERIENCE

• Degree in Computer Science / Engineering or its equivalent.

• Knowledgeable in Network Security, Cyber Security in the operational environment.

• Expertise across a variety of security products including firewalls

• Must have experience in Firewalls management and migrations of Firewalls.

• Must have experience in network operational support.

IT Support Technician

The Level 1 IT Support Technician is responsible for accepting, documenting, and resolving basic technical issues with users to ensure the proper functioning of the company's IT systems and equipment. This position primarily handles junior issues and basic technical support, with escalation to Level 2 or Level 3 support if needed.

Key Responsibilities:

1. User Support:

• Technical support is available via phone, email, or live chat.
• Solve basic problems about hardware, software and network.
• Provides password reset, account unlocking, and other user account management support.

2. Device Setup & Configuration:

• Help set up and configure your employees' workstations, including computers, printers, and other peripherals.
• Provide initial equipment setup and guidance for new employees.

3. Basic Problem Solving:

• Perform basic troubleshooting, such as connection issues, system errors, and more.
• Instruct users through basic technical operations.

4. Escalation Issues:

• Escalate more complex issues to a Level 2 or higher support team.

5. Documentation & Training:

• Updated Technical Frequently Asked Questions (FAQs) and User Guides.
• Assist users in understanding the steps to solve basic technical problems.

Job Request:

Education:

• Associate or Bachelor's degree in IT or related field (preferred).
• Relevant certifications, such as CompTIA A+ or Microsoft related credentials, are a plus.

Skill Requirements:

• Familiarize yourself with the basics of the Windows operating system.
• Basic networking knowledge, such as IP configuration and Wi-Fi troubleshooting.
• Familiarity with Microsoft Office Suite and common enterprise applications.
• Good problem-solving skills and customer service skills.

Experience:

• Less than 1 year of IT support or related experience (beginners are also acceptable).

Personal Abilities:

• Good communication skills and patience.
• Teamwork and willingness to learn.
• Ability to multi-task and work under pressure.

Reporting to Deputy Head, Group Technology, we are seeking a pro-active self-starter who will be predominantly responsible for the infrastructure support and maintenance for internal users of Providend Holding Private Limited and its subsidiaries.

To be successful in this position, you will be someone who is/has :

• Diploma / Bachelor’s degree in Computer Science, Information Technology, or related field
• Experienced in Microsoft 365 suites (including but not limited to Entra ID, Intune, Defender, Exchange, SharePoint etc.)
• Working experience of Microsoft Intune and Defender is a must (policy setting and deployment)
• Hands-on experience in office infrastructure setup and support (e.g. router, firewall, NAS, VPN, AD server, virtual machines)
• Core understanding of TCP/IP and networking technologies
• Remote support via remote desktop solutions e.g. AnyDesk, TeamViewer etc.
• Experienced in technology operations (e.g. hardware/software asset inventory, data inventory, user accounts management)
• Strong awareness and know-how in Cybersecurity standards and practices
• Mobile device support experience (Android & iOS)
• Knowledge in Excel Macro / VBA
• Can-do attitude, good posture, problem solving mindset
• Initiative, drive and exceptional attention to details
• Tenacious and possesses a strong work ethic
• An independent worker, able to work without much guidance
• A strong team player
• Excellent organisational, problem-solving and multi-tasking skills

Desirable Skills:

• WordPress administration
• Exposure to SQL Server
• Knowledge in security and data protection
• Knowledge in any programming languages
• Experience working in financial institutions
• Familiar with MAS Technology Risk Management (TRM) regulatory
• Windows 10 & 11 Operating systems (setup, configuration, patching)
• Experienced in managing Windows Server 2019 and above (configuration, patching)

The Warehouse staff in a GDP and GMP secondary assembly area shall work closely with the warehouse team to maintain proper storage conditions, handle products safely, and adhere to GDP and GMP requirements to ensure product quality and integrity. The key responsibilities shall include below:

• Receipt of Products: Receive incoming products and verify the accuracy of shipments against customer pre-alert and provided details. Inspect incoming products for damage, contamination, or discrepancies and report any issues to the appropriate personnel. Ensure that all received products are properly labelled, tagged, and stored in designated areas.

• Storage and Handling: Store products in accordance with labelling specifications, ensuring proper temperature control and segregation of materials. Maintain cleanliness and organization in the warehouse to facilitate efficient storage and retrieval of products.

• Pick and pack for Outbound processing including Pick and pack products in accordance to customer instructions.

• Secondary Assembly: Perform secondary assembly operations on pharmaceutical products based on customer requirement.

• Inventory Management: Work with the warehouse team and perform regular inventory counts and reconcile inventory records to ensure accuracy.

• Compliance Monitoring: Monitor warehouse operations and report any non-compliance. Implement corrective and preventive actions as needed to address non-compliance issues and improve warehouse processes. Participate in execution of quality management system such as change control, risk assessment, CAPA handling and other elements of QMS as may be assigned.

Requirements :

• Strong attention to detail and accuracy

• Ability to work efficiently in a fast-paced environment and meet productivity targets.

• Commitment to maintaining a safe work environment and following all safety protocols and procedures.

• Prior experience in warehouse role especially in the pharmaceutical sector or familiar with GDP and GMP standards will be at advantage

• Training will be provided

Mon-Thu: 0800-1800 with 1hr lunch break

Fri: 0800-1730 with 1hr lunch

Job Description

• Respond to customer inquiries via phone, email, and other communication channels.

• Prepare and process quotes, and other sales-related paperwork. (Airfreight /

Seafreight / Logistic / CBT).

• Preparing reports on a weekly/or monthly basis.

• Trouble Shooting (Damage Cargo, Billing Issues, etc.) (Airfreight / Seafreight /

Logistic / CBT).

• Coordinate with internal teams such as outdoor sales, operation, finance, and

customer service.

• Work alongside with outdoor sales with generating new business and maintaining

existing customer relationships.

Job Requirements

• Optimistic, Positive and Proactive.

• Effective communication and Interpersonal skills.

• Keen to make an effort and pursue areas of improvement.

• Able to cope and work under pressure or overtime if required.

• Able to perform independently or connect well in a team player environment.

• General knowledge on excel format if any.

• Relevant experience and knowledge in customer service/freight forwarding industry

Mon to Fri 8.30am - 6pm

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings (if required) while working on Support tasks assigned.

• Will report to the Support Lead.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

Job title: IT Support Specialist

Contract Period: 12 months

Job Duties

• Act as the first point of contact for all user support related queries at the Service Desk

• Participate in and implement infrastructure projects

• Monitor infrastructure stability like Wifi, Printer, or Sharepoint

• In charge of inventory of all kinds of hardware like PCs/ scanners/ consumables as well as regualry Storeroom clean-up

• Responsible for taking internal and external calls from the users regarding IT incidents or service requests as well as for resolving and escalating user request

• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

• Regularly provide statistical reports about support cases and incidents

• Collaborate with other IT Teams

• Support and regular checks that the conference rooms are properly working

• Handling vendors regarding hardware related changes, repairs and quotations

• Support new joiners with providing the requested hardware package

• Help user relocations within the building

Requirements:

• Diploma or above in Computer Science, Information Technology or relevant discipline

• 1-2 years' experience in user support and helpdesk duties

• Strong problem solving and system troubleshooting skills

• Technically proficient in Microsoft Office, Windows desktop and Apple iOS

• Good interpersonal and communication skills

• Knowledge of ServiceNow Ticketing system is a

Working within the Embedded SRE organisation, the Application Support Analyst will be handling the day-to-day operations including handle, triage and escalate on alarms and issues that may arise.

Job Responsibilities

• Provide Level 1 troubleshooting support and response, and be on standby up to 12h a day during the week of standby.
• Log, escalate and follow through with issues, ensuring that issues are resolved.
• Review and improve our alarms and alarm response.
• Periodic reviews and submission of the capacity needs of the business.
• Support and/or drive disaster recovery response drills.
• Deploy new versions of the software.
• Generate reports on the operational workloads, review capacity needs of the business, support and/or drive disaster recovery response drills.

Requirements

• Diploma/Bachelor's Degree in Computer Science or other related discipline.
• 2-5 years of Technical/Application Support experience on various technology platforms.
• Responsible and proactive approach to resolving problems, and being able to have a structured approach to problem-solving.
• Open to work shift work and be on on-call rotation.

• Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)

• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions

• In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications

• Responsible for taking internal and external calls from the users regarding Application related incidents or service requests

• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

• Regularly provide statistical reports about support cases and incidents

• Dispatching all incoming tickets for the Service & Support team

• Responsible for assigning, resolving and escalating user request tickets

• Collaborate with other IT Teams on Projects

Purpose and Scope

Our Client is embarking on a major transformation journey that focused on improving value, deepen market presence, and capture product innovation and growth. At the core of this transformation is the Company’s Digital business aiming to further strengthen its leadership position through the modernization and innovation of its technology capability. The candidate will be responsible for all end user computing support and delivery of group defined solutions.

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Perform system changes and developments to any of company systems and applications to agreed standards and timescales.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Conduct routine maintenance, monitoring and administration on IT systems, hardware, network, and business applications.

• Provide video and audio-conferencing system support to end users

• Supporting D&T projects/initiatives

• Liaise with external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support.

• Answer technical queries and meet operational service levels

• Ensure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.

• Work as a team member and share knowledge with colleagues.

• Work to agreed personal development plans to broaden the skill range available for all systems and application areas.

• Generate KPI’s and reports to publicise and share details on the IT service and IT activities.

• Provide user training, hints and tips and other user assistance as required on company’s systems and applications.

• Provide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.

• Be available to support the business during ‘out of core hour’ working time.

• Overall management and delivery of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

• Proactively supports and operates solutions and takes measures to enhance processes and improve service delivery.

• Monitoring of Unified Communication, Telephony, Audio Visual and Video Conferencing Infrastructure to ensure optimal service delivery.

• Support local and overseas\remote offices Unified Communication, Telephony, Audio Visual and Video Conferencing infrastructure.

• Manage incidents and requests from customers.

• Administration and patching of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

Job requirements

• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile / smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

• To demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.

• Work to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation

• The ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications

• The ability to work within a team and be willing to share learning and to learn from others.

• Possession of good verbal and written communication skills.

• Maintain good personal skills and an ability to cope with potential conflict.

Qualifications and Experience

• IT / engineer related diploma from polytechnic or degree from university

• Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• ITIL Foundation V3 would be beneficial

• Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• Familiarity with professional development standards

• Thorough knowledge of IT products and the marketplace

• Maintaining a good network of contacts within IT and within the business

• It is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Skype, Zoom, BlueJeans messaging and conferencing.

• Preferably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

• Technical working knowledge of on premise and/or hosted contact center solutions, features, and capabilities, IVR and common business call flow.

Job Responsibilities:

1. Receive and process sales orders accurately and efficiently, ensuring all required information is complete. Coordinate with various departments, such as overseas productions and logistics, to ensure timely order fulfilment.

2. Update and maintain the sales database by entering new customer information, updating contact details, and recording interactions and sales activities. Ensure data integrity and accuracy.

3. Support filling sales related reports & date base and customer analytics.

4. Respond to customer inquiries promptly and professionally via email, phone, or in-person. Provide basic information about products, availability, and delivery schedules. Assist in resolving customer complaints or issues by coordinating with relevant sales staff and departments.

5. Occasionally join sales staff for meeting with prospective customers.

6. Provide administrative support to the sales team, including scheduling meetings, customizing sales presentations and proposals, and maintaining sales collateral. Assist with sales forecasting and budgeting.

7. Organize timely follow up with customers on previously quoted projects and their status and report back to sales staff and/ or management.

8. Assist in organizing sales events, trade shows, and conferences. Coordinate logistics, manage registrations, and provide on-site support when necessary.

9. Build and maintain strong relationships with customers by providing exceptional customer service. Follow up with customers to ensure satisfaction and identify opportunities for upselling or cross-selling.

Required Skills:

1. Excellent organizational and time management skills.

2. Strong attention to detail and accuracy.

3. Effective communication and interpersonal skills.

4. Proficiency in MS Office Suite, particularly Excel and PowerPoint.

5. Ability to work independently and collaboratively in a team.

6. Strong problem-solving and decision-making abilities.

7. Ability to prioritize tasks and work under pressure.

Required Qualifications:

1. Diploma or equivalent; a degree in business administration, sales or logistics or a related field is preferred.

2. Prior experience in a sales support or administrative role will be an added advantage.

3. Excellent written and verbal communication skills.

4. Strong numerical and analytical skills.

5. Ability to adapt to changing priorities and work in a fast-paced environment.

6. Professional and friendly demeanour.

Working hours: Mon to Fri, 9am to 6pm

Job Responsibilities

• Provide troubleshooting L1 & 2 support and response on application incidents.
• Log, escalate and follow through with issues, ensuring that issues are resolved.
• Review and improve our incident management process.
• Periodic reviews and submission of the capacity needs of the business.
• Support and/or drive disaster recovery response drills.
• Deploy new versions of the software.
• Generate reports on the operational workloads, review capacity needs of the business, support and/or drive disaster recovery response drills.

Requirements

• Diploma/Bachelor's Degree in Computer Science or other related discipline.
• At least 3 years of Technical/Application Support experience on various technology platforms.
• Responsible and proactive approach to resolving problems, and have a structured approach to problem-solving.
• Knowledge in scripting (Python/SQL/Bash) is a plus.

Operations Executive / Trade Support

This role offers professional career development opportunities with renowned global Agri-commodities trader, Agrocorp International Pte Ltd (Agrocorp). The Company has a significant presence in the primary origination and buyer markets such as Canada, West Africa, China, Turkey, the Middle East, India, Bangladesh, and Vietnam among many others. With more than 3 decades of active engagement in the market driven by solid values, a clear vision, and a nice culture, we seek to strengthen further our commitment towards being a responsible global player in nourishing an ever-changing world. To support us in this high-priority function, we are looking for a talented and experienced professional to be based in our Singapore HQ to take on the role of:

Key responsibilities of this role entail:

• Able to prepare a full set of shipping documents by Letters of Credit and contractual requirements.
• Ensure shipping documents, including Letters of Credit, are set up/received on time as per contracts and for negotiation.
• The capability to handle shipments by bulk vessels is required.
• Work closely with the Team head, Traders, Origination desks, and Shipping desk.
• Supervising and coordinating operations activities.
• Provide leadership and guidance to the Team and be involved in executing high-risk, large-value contracts in a very hands-on way.

Required Experience/Background

• A minimum GCE ‘A’ level/Diploma in International Trade in Import & Export would be an advantage.
• 4 to 6 years of experience in an Agri-Business/Trading Company (ideally dealing with soft commodities).
• Strong communication skills.
• Good working knowledge of MS Word & Excel.
• Knowledge of GAFTA and FOSFA will be an advantage.
• Intensive experience in ICC rules for Letters of Credit is compulsory.
• Knowledge of Incoterms and International trade.
• Good understanding of commodity trading.
• Strong attention to detail, organized, analytical mind, independent thinker.

About You

We’re looking for someone who loves to learn, share knowledge, and is a team player – someone who can bring a fresh perspective and one who is constantly seeking better practice for the overall quality of our work and our customer experience.

Key Areas of Responsibility

● Support of all Applications for ASIA

● Participate in Global Project and Future SAP lead for ASIA

● Develop and validate the application design.

● Gather feedback from business users and understand the requirements

● Define/Validate IT Application process and governance

● Work with other Regional/Global IT teams/Vendor

● Author complex stored procedures, SQL Jobs

● Assists in project planning and scheduling

● L1-L2 Support/trainer for end-users

● Vendor Coordination & Vendor-Contract Management

Qualifications/ Experience

● Diploma/relevant qualification in IT or Computer Science

● Exposure to end-user environments with different application technologies (ERP, CRM, BI…)

● 5+ years experience in ERP, BI space

● Team player with experience working with multi-cultural team and regional exposure

● Pro-active and independent

● Good knowledge of Business process and ERP architecture

● knowledge and exposure working with different modes of integrations ( ETL, ELT, ESB….)

● Very good Knowledge of Microsoft SQL, SSIS.

● An understanding of Financial Reporting and / or Financial Concepts

● An understanding of cash-to-order, procure-to-pay process

● Ability to prioritize assignments,

● Excellent communication skills, both written and verbal, with the ability to present complex ideas to technical and non-technical audiences.

● Excellent analytical and problem-solving skills with an understanding of existing and emerging technologies.

● Ability to prioritize workload and work well under pressure to meet deadlines and manage business expectations.

● Regional travel will be required

● Experience working in the manufacturing domain is a plus

● Willingness to learn new applications is a plus

This role offers professional career development opportunities with renowned global Agri-commodities trader, Agrocorp International Pte Ltd (Agrocorp). The Company has a significant presence in the primary origination and buyer markets such as Canada, West Africa, China, Turkey, the Middle East, India, Bangladesh, and Vietnam among many others. With more than 3 decades of active engagement in the market driven by solid values, a clear vision, and a nice culture, we seek to strengthen further our commitment towards being a responsible global player in nourishing an ever-changing world. To support us in this high-priority function, we are looking for a talented and experienced professional to be based in our Singapore HQ to take on the role of:

Key responsibilities of this role entail:

• Operational Leadership: Take full responsibility for the efficient and effective management of all operational activities related to Agri-commodity trade support, including but not limited to shipping document preparation, Letters of Credit, and compliance with contractual requirements.
• Team Management & Development: Lead and mentor a team of operations professionals, providing guidance on operational best practices and fostering a collaborative and high-performance work environment. Ensure that the team is well-equipped to handle day-to-day challenges and manage large-scale contracts effectively.
• Strategic Oversight: Oversee the end-to-end process of bulk vessel shipments and other logistical requirements, ensuring that all shipments are executed in line with agreed timelines, contractual obligations, and regulatory standards.
• Collaboration with Cross-Functional Teams: Work closely with senior stakeholders, including Traders, Origination Desks, Shipping Desk, to ensure alignment on trade activities and optimize operational workflows across departments.
• High-Risk, Large-Value Contracts: Manage and execute high-risk, high-value contracts, ensuring all documentation, compliance, and operational processes are meticulously handled to minimize risk and ensure successful completion.
• Process Optimization & Continuous Improvement: Drive process improvements across the operations function, leveraging technology and best practices to increase operational efficiency, minimize errors, and deliver timely and cost-effective solutions to the business.
• Ensure all operational activities are compliant with industry standards, including international trade regulations, Letters of Credit (ICC rules), GAFTA, FOSFA, and Incoterms. Act as a key advisor to senior management regarding operational risks and mitigation strategies.

Required Experience/Background

• Educational Background: A minimum of GCE ‘A’ Level or Diploma in International Trade, Import & Export, or related fields. A bachelor’s degree in International Business, Supply Chain Management, or a related discipline is preferred.
• Professional Experience: At least 6+ years of progressive experience in an Agri-Business/Trading Company, with proven expertise in managing operations for soft commodity trading, bulk shipments, and trade support functions. Experience in a managerial role is essential.
• Leadership & People Management: Demonstrated ability to lead and develop high-performing teams, effectively managing both people and operational resources.
• Industry Knowledge: In-depth understanding of commodity trading, including familiarity with GAFTA, FOSFA, and ICC rules for Letters of Credit. Knowledge of Incoterms and international trade practices is crucial.
• Technical Skills: Strong proficiency in MS Office (Word, Excel, PowerPoint), with advanced spreadsheet and data analysis skills. Experience with trade management software or ERP systems is a plus.
• Communication & Stakeholder Engagement: Excellent written and verbal communication skills, with the ability to liaise effectively with internal teams, clients, and stakeholders. Ability to communicate complex issues clearly and effectively at all levels.
• Analytical & Problem-Solving: Strong analytical and critical thinking skills with an independent mindset to tackle operational challenges. Proven ability to identify areas of improvement and implement solutions to enhance business performance.
• Attention to Detail & Organizational Skills: Meticulous attention to detail and organizational skills to ensure accuracy and efficiency in managing large and complex operations.

Key Responsibilities:

Plan, initiate, and manage IT projects (e.g., SharePoint, eGIRO) ensuring they meet timelines, budget constraints, and project specifications.

Liaise with project vendors to coordinate and oversee project delivery.

Lead the development of new software applications (e.g., Banking software) and systems, including requirement gathering, design, coding, testing, and deployment.

Ensure quality and functionality of the software and systems meet the organizational

standards.

Analyze the work plan for the department, identifying key areas for improvement and optimization.

Write detailed reports on project progress, department performance, and other relevant metrics.

Identify the types of reports to be submitted from the department and ensure timely and accurate submission.

Liaise with internal stakeholders to determine their technology needs and ensure IT

projects align with the overall business strategy.

Research and implement new technologies that can improve the efficiency and effectiveness of business operations.

Proactively seek out opportunities for technological improvements and present recommendations to senior management.

Ensure all IT practices comply with regulatory standards and company policies.

Maintain thorough documentation of all projects and change management processes to ensure transparency and compliance.

Qualifications

Bachelor s degree in Information Technology, Computer Science, or a related field.

Have some experience in IT project management and software development.(preferred)

Proven track record of successfully managing IT projects from initiation to completion.

Experience in developing and deploying software applications, particularly in the banking or financial services sector.

Experience with database management systems.

Strong analytical and problem solving skills.

Experience in writing detailed reports and performance metrics.

This position play a crucial role in ensuring that customers derive maximum value from a product or service, ultimately fostering long-term satisfaction and loyalty. Their responsibilities typically include:

Customer Support: Serve as a primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing technical assistance promptly and effectively.

Product Training: Provide training sessions & educate customers on how to effectively use the product or service to maximize its value.

Onboarding: Guide new customers through the initial setup and implementation process, ensuring a smooth transition onto the product or service.

Cross-functional Collaboration: Work together with teams across the organization, including sales, marketing, product development, and support, to ensure a unified and positive customer experience

Requirement :

-1-2 year experience in customer support role

- Possess good HR payroll , leave system , CPF & OT claims concept

- Good communication skills and able to handle difficult customers

- Training will be provided

Mon to Fri 9am to 6pm