Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Application Support.

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: One-year Renewable Contract

Responsibilities:

· Willing to work in shifts to provide rotational 24/7 shift application support duties as mentioned below.

· Has experience or knowledge on Incident and Problem management.

· Health check and monitoring production system and job scheduling to ensure SLA is meet.

· Troubleshoot and solve production issues related to performance and reliability throughout the software stack.

· Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.

· Continuous improvement of the system, e.g. job automation, performance tuning.

· Should be able to identify and fix the bugs.

· At least 3-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.

· At least 3-5 years of working experience, preferably in Banking or Anti money laundering.

· At least 3-5 years of working experience in production support in banking applications running on Windows and Unix environments.

· Perform code packaging end to end until release to Production, the maintaining application is done by the Production team

· Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs.

· Good knowledge in Linux/Unix/Windows environment and scripting.

· Hands on experience on monitoring tools like Grafana has added advantage.

· Should be open to learn and adapt to new technologies.

· Knowledge on GIT Bitbucket and Jenkins has added advantage.

· Knowledge on Actimize/Hadoop has added advantage.

Shift Timing

· Morning shift 6am to 3pm

· General shift 9am to 6pm.

· Afternoon shift 2pm to 11pm

· Night shift 10pm to 7am.

​WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Preethi Kanthappan

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

We are looking for an enthusiastic and detail-oriented Support Executive to join our growing team. This junior role is ideal for candidates eager to begin their professional journey in research and consulting support. No prior experience is required, and (minimally) a diploma in any discipline is sufficient to apply.

Key Responsibilities

• Provide timely support to research and consulting teams to facilitate smooth operations.
• Perform data entry and basic processing tasks accurately.
• Create and format Excel charts for clear data presentation.
• Assist in the quality assurance process to ensure accuracy and reliability of outputs.

Requirements

• Diploma in any field (minimum qualification).
• No prior experience required as on-the-job training provided.
• Proficient in Microsoft Excel, especially in charting and data formatting.
• Strong attention to detail and accuracy.
• Ability to work independently and manage multiple tasks efficiently.

What We Offer

• Competitive remuneration based on qualifications and performance.
• Comprehensive training and professional development opportunities.
• A supportive and collaborative work environment that values innovation and growth.
• Informal work environment

Join us at Nexus Link and become an integral part of a team that thrives on making meaningful contributions to research and consulting excellence.

If you meet the above qualifications and are passionate about market research and data analysis, we encourage you to apply for this exciting opportunity. Please send in your resume stating your full personal particulars, work experience, expected salaries and relevant qualifications. (only shortlisted candidates will be notified).

Successful candidates can expect a competitive remuneration package and we are committed to invest in your training and career development.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Application Support.

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: One-year Renewable Contract

Responsibilities:

· Willing to work in shifts to provide rotational 24/7 shift application support duties as mentioned below.

· Has experience or knowledge on Incident and Problem management.

· Health check and monitoring production system and job scheduling to ensure SLA is meet.

· Troubleshoot and solve production issues related to performance and reliability throughout the software stack.

· Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.

· Continuous improvement of the system, e.g. job automation, performance tuning.

· Should be able to identify and fix the bugs.

· At least 3-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.

· At least 3-5 years of working experience, preferably in Banking or Anti money laundering.

· At least 3-5 years of working experience in production support in banking applications running on Windows and Unix environments.

· Perform code packaging end to end until release to Production, the maintaining application is done by the Production team

· Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs.

· Good knowledge in Linux/Unix/Windows environment and scripting.

· Hands on experience on monitoring tools like Grafana has added advantage.

· Should be open to learn and adapt to new technologies.

· Knowledge on GIT Bitbucket and Jenkins has added advantage.

· Knowledge on Actimize/Hadoop has added advantage.

Shift Timing

· Morning shift 6am to 3pm

· General shift 9am to 6pm.

· Afternoon shift 2pm to 11pm

· Night shift 10pm to 7am.

​WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Preethi Kanthappan

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

• Lead the end-to-end architecture, design, and development of billing and payment systems, leveraging Salesforce and Cloudsense platforms, ensuring seamless integration and optimization.
• Develop and implement microservices-based architectures for billing systems to ensure scalability, modularity, and flexibility in adapting to business demands.
• Collaborate with business stakeholders to gather and prioritize billing and payment requirements, translating them into robust, scalable, and effective system designs.
• Drive the integration of billing systems with other platforms, ensuring smooth functionality across CRM, order management, and customer service solutions, while promoting the use of RESTful APIs and microservices.
• Oversee the configuration, customization, and optimization of Cloudsense Billing and Salesforce CRM, aligning with business needs and ensuring future scalability.
• Lead the implementation of billing and payment workflows, focusing on automation, accuracy, and compliance with industry standards and telecommunications regulations.
• Ensure seamless data migration and integration of new billing systems with existing telecom infrastructure, paying close attention to data integrity and reconciliation.
• Lead DevOps practices, establishing CI/CD pipelines for rapid and secure deployment of billing and payment solutions. Introduce automation to testing and deployment to optimize efficiency.
• Mentor and manage a team of developers and architects, ensuring timely project delivery, high-quality code, and adherence to best practices in microservices development.
• Collaborate closely with vendors and internal teams to ensure alignment on billing strategies, payment gateways, and system integrations.
• Troubleshoot and resolve complex technical issues related to billing operations, ensuring minimal disruption to the customer experience.
• Stay up to date with industry trends, technologies, and regulatory changes to continually improve the billing and payment architecture, especially in microservices and cloud-native development

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field. A Master’s degree is a plus.
• 8+ years of experience in software development, with at least 3-5 years of experience leading teams or projects in Salesforce and Cloudsense platforms, focusing on telecommunications billing and payment systems.
• Strong expertise in the end-to-end billing process, including subscription management, invoicing, payments, and revenue recognition, with deep knowledge of Salesforce Service Cloud, Salesforce Billing, and Cloudsense Order Management.
• Extensive experience in microservice-based development, including building, deploying, and managing containerized services using Docker and Kubernetes.
• Hands-on experience with API development and integration to connect billing systems with third-party applications and platforms using REST and SOAP APIs.
• Solid knowledge of telecom BSS/OSS architectures, including the implementation of large-scale telecommunications billing systems.
• Familiarity with payment gateway integrations, billing cycles, and managing multi-tiered pricing models.
• Strong understanding of data migration, data reconciliation, and ensuring data integrity in billing systems.
• Experience in DevOps methodologies, including CI/CD pipelines, automated testing, and deployment for billing solutions, with a focus on using Git, Jenkins, and similar tools.
• Excellent problem-solving skills with a strong attention to detail, especially in troubleshooting complex, large-scale billing-related issues.

Preferred Qualifications
• Experience with cloud-native technologies such as AWS, Azure, or Google Cloud, specifically in hosting and scaling billing and payment solutions.
• Familiarity with Amdocs BSS systems or similar telecom billing solutions is an advantage.
• Strong background in Agile development methodologies, with proven experience in leading Scrum or Kanban teams.
• Familiarity with telecommunications regulations, compliance requirements, and best practices for billing and payments.

Skills
• Strong leadership and team management abilities, with a demonstrated ability to lead cross-functional teams.
• Excellent communication skills to effectively collaborate with technical teams, business stakeholders, and vendors.
• Ability to work in a fast-paced, dynamic environment, managing multiple priorities and meeting tight deadlines.
• Strong understanding of data privacy and security protocols related to payment transactions and customer billing.

Responsibilities:

• Manage daily sales operation
• Knowledgeable in purchase orders, delivery orders and able to handle sales orders, quotation & invoices
• Respond to a high volume of inquiries and provide helpful solutions to customer issues
• Connect with existing key customer contacts if needed
• Collaborate with internal teams like Finance, Procurement, Logistics, and Marketing.
• Assist in preparation & submission of relevant reports and documents for tenders
• Attend regular online/offline product training sessions arranged by vendors

Requirements:

• Diploma in Business or a related field.
• Preferably 1-2 years of experience in a similar role.
• Experience with computer hardware, software, or maintenance contracts is a plus.
• Comfortable working in a fast-paced and dynamic environment.
• Excellent at building and maintaining strong relationships with customers and internal team.
• Proficient in Microsoft Office & Excel

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly
• Generating sign ins for new hires during the onboarding process
• Resolving IT support requests from employees
• Answering employee questions regarding computer systems
• Gathering and analysing data to diagnose problems with computer systems
• Installing new software and hardware drivers and updating existing ones as needed
• Updating employees on the status of their service requests
• Logging all service requests and updating tickets as needed
• Enable faster and smarter business processes and employee productivity
• Serve as the subject-matter expert supporting Mac OS X, Windows, and widely used software and applications, such as Microsoft, Adobe, and Google Workspace
• Train employees in using software and hardware, and provide technical support when needed

Job Description

• Responsible for the full spectrum of M’s Bridge functions, including the set-up, commissioning, troubleshooting and generation of reports
• Provide technical advice and guide team members for commissioning of M’s Bridge systems
• Perform data collection and analysis
• Perform software troubleshooting and liase with relevant stakeholders to resolve technical issues
• Liase with factory and other departments to resolve issues where necessary
• Perform Escalator / Lift / Group control software configuration including uploads/downloads & traffic studies using Windows & legacy software (eg. MS-DOS).
• Perform PC Hardware and software installation & troubleshooting
• Perform data collection, analysis and preparation of various reports, including but not limited to monthly/quarterly/yearly callback analysis reports
• Assist with customer presentations as and when required
• Assist in training activities
• Other duties as assigned

Job Requirement

• Candidate must possess at least a Degree in Computer Technology or Electrical/Electronics Engineering.
• Minimum 3 years of relevant working experience in similar industry
• Knowledge of legacy software like MS-DOS, PC hardware/OS troubleshooting would be an advantage
• Self-motivated and a fast learner
• Customer-oriented with good communication skills
• Able to take charge of a team or work independently when required
• Resourceful with good organizing skills

Candidates with more experience shall be considered for a senior position.

Interested applicants are invited to send your updated resume in MS Word format via APPLY NOW.

We regret that only shortlisted applicants will be notified.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire L2 Production Support. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance.

JOB RESPONSIBILITIES:

Junior L2 Production Support (Java-base)

· Recent experience in working with Java J2EE applications

· Experience in application support role for min 1 years for support. Or Developers willing to learn with good knowledge of Java, Unix, SQL

· Experience in programming languages such as JAVA/J2EE.

· Experience in Unix commands , SQL queries

· Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell

· Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus

· Exposure to banking industry is a plus

· Dynamic individual with thirst to learn

· Strong team player with excellent inter-personal skills

· Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

REQUIREMENTS

· Bachelor’s Degree, or equivalent experience, and proven & demonstrable skills and experience.

· Fresh graduates from local Universities and Polytechnics from 0 to 1 year are welcome

· Must be graduate from IT or Computer Science

· Must have IT background

· Need to have eagerness to learn and perform with commitment

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or submit your CV to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Preethi Kanthappan

Avensys Consulting Pte Ltd

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Responsibilities:

- Provide Pre-Sales consulting support for Sales

- Prepare Business Analysis, consultation, proposal, presentation, implementation plan, etc. to support the Solution case.

- Able to understand business processes & apply analysis techniques to offer a suitable solution, which may include both hardware & software.

- Collaborate with internal solution teams on project implementation, e.g. Refining the requirement for SOW preparation, system design, system development, project implementation, etc.

- Provide, a presentation, and solution demo to the customer

Requirements:

- Bachelor’s Degree (or higher) in Fintech, Operations Research, Information Technology, Business and Finance, Computer Science or related field.

- Good understanding of FinTech and the applications of state-of-the-art technology.

- At least 5 years of working experience as a system designer, business analyst, system analyst or solution consultant.

- Possess in-depth knowledge of the latest technology, such as Java, API, Big Data, Cloud Computing, etc.

- Excellent communication and support skills, ability to articulate and drive discussion across business functions and stakeholders.

- Excellent problem-solving and logical thinking.

- Experience in Banking, Financial or Wealth Management technology and solutions is strongly regarded.

Salary and Benefits:

- Competitive salary package and performance bonuses

- Medical Insurance and Dental Claim

- Telecommunications allowance

- Annual Leave, Marriage Leave, Childcare Leave, Compassionate Leave, etc.

Learning and Development:

- Building up knowledge in FinTech and banking operations

- Training in financial technology (FinTech), consulting, business analysis and project management

- Diverse career progression opportunities from subject matter expert, products, solutions and business analyst, technology lead and management

We offer competitive remuneration, comprehensive fringe benefits, international exposure, promising career prospect, training in the technology and business domain, and opportunities to work with global top-tier financial institutions. Interested parties, please submit your CV to [email protected]. Personal data collected will be used for recruitment purposes only.

Job Description

Our Business Customer Support team collaborates and works closely with Business Development, Compliance, Customer Support, Engineering, Customer On-boarding, Operations and other product teams in order to make sure that Wise's business customers are provided with the best experience, solutions, and support.

Your mission:

• Communicating with Wise's business customers and helping them over the phone and via email whilst forming valuable, long-lasting relationships.
• Collaborating internally with operational and product teams to make sure that we are providing the best service and custom solutions for our business customers.

The role will give you the opportunity to:

• Be a Problem Solver: With a customers-first mindset and empathy, enable a smooth customer experience for our business customers
• Go above and beyond the call of duty: Work with less supervision and solve complex problems by working with other teams
• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers
• Work with Empowerment - At Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

Qualifications

About you:

• Hold a Singaporean citizenship or permanent residency (please note we cannot support Visas for this role)
• You have at least 2 years of Customer Support experience
• You ideally have previous B2B customer support experience preferably in banking, internet, tech, and telecommunication industries, or international customer care centres
• Previous experience in Customer Success, B2B Business Development or B2B sales is ideal
• Your verbal and written English skills are excellent - Phone, emails, (and potentially) chat contacts are the main responsibility for this role, so clear communication in English is key, and we'll be evaluating yours all the way from your application through the end of the process
• You’re flexible. Open to working days, evenings, public holidays, and weekend shifts. While your scheduling preferences are taken into consideration, the requirements can change based on our customers needs, so we can’t guarantee you your preferred shift and shifts can change over time
• You’re organized. You’re methodical in your approach, with a solution-oriented mindset and the ability to multitask. Your lead will help you develop and remove blockers if they can, but they won’t stand over your shoulder, trusting you with the empowerment to meet and exceed your performance metrics and also deliver a great customer experience
• You’re cool under pressure. You take charge in challenging situations and you keep your composure if things get tense – a fast-paced, ever-changing environment is where you thrive
• You’re a team-player. You’re straight up and honest. You’re able to own up to your mistakes and you follow through when you say you will. Most importantly – you understand that having a great working culture is everyone’s responsibility, so you treat everyone with respect, you always give a helping hand, and you let our values guide you
• You’re growth-oriented. You understand that an open feedback culture is there to help you grow. You crave information and love learning new things. You challenge ideas, not people. You see every challenge as a learning opportunity and you’re adaptable, learning new systems and processes quickly
• You’re quick behind the keyboard, with a typing speed of at least 30 words-per-minute
• You hustle. And hard.

PS! If you're interested in the position, please apply by submitting your CV in English, and answering the application questions.

Additional information

Compensation:

SGD 3,950/month (Fixed) + RSUs

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Interns' duties vary but generally include :

1. Support and manage physical assets that are devoted to supporting service in theSingapore workshop. This includes managing the budget in accordance with budget control objectives.

2. Support daily repair functionand update & upgrade related service processes.

3. Support & maintain the quality, quantity, and timeliness of answers to customer’sproblems regarding installation, application, and performance of chillers.

4. Support and coordinate conference calls betweenengineers and the customers to facilitate customer satisfaction through to successful conclusion. 5. Travel for onsite service as OJTwith Senior Engineer.

6. Support and maintain consistent business communication with customers.

7. Support & plan the current&future technical service objectives.

8. Support & manage the network of 3rd party contractors.

9. Able to work extended hours whenneeded. Interns must have strong attention to detail, as well as good critical-thinking and project management skills. Intern should beable to communicate effectively and use their logical judgments, especially when dealing with adjustments and meeting deadlines.

The Role:

Job Scope/Responsibilities

• Provide admin support to the sales team
• Provide customer service and coordination support to customers
• Handle Phone calls & customer queries
• Customer support, delivery co-ordination; Invoicing, DO, PO..etc
• General administrative duties.
• Other duties as and when assigned

Requirements

• min. 2 years of relevant working experience
• Good interpersonal & communication skill
• Cheerful, positive,initiative and good team player.
• Bilingual in English & Mandarin
• Proficient in MS Office

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire L2 Production Support. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance.

JOB RESPONSIBILITIES:

Junior L2 Production Support (Java-base)

· Recent experience in working with Java J2EE applications

· Experience in application support role for min 1 years for support. Or Developers willing to learn with good knowledge of Java, Unix, SQL

· Experience in programming languages such as JAVA/J2EE.

· Experience in Unix commands , SQL queries

· Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell

· Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus

· Exposure to banking industry is a plus

· Dynamic individual with thirst to learn

· Strong team player with excellent inter-personal skills

· Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

REQUIREMENTS

· Bachelor’s Degree, or equivalent experience, and proven & demonstrable skills and experience.

· Fresh graduates from local Universities and Polytechnics from 0 to 1 year are welcome

· Must be graduate from IT or Computer Science

· Must have IT background

· Need to have eagerness to learn and perform with commitment

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or submit your CV to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Preethi Kanthappan

Avensys Consulting Pte Ltd

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Direct Responsibilities

As a team member of APS , he/she will:

• Provide L1/L2 Application support to end-users
• Ensure that unresolved tickets are escalated to appropriate individuals/teams based on established guidelines and procedures
• Provide a high level of customer services and maintains customer’s trust and confidence by creating positive customer relationships
• Adhere to Service Level objective target and roadmap
• Maintain knowledge articles.

Contributing Responsibilities

• Assist on DR, BCP exercise and patching cycles

Technical

• With basic AS400 and Unix troubleshooting skills
• Strong knowledge on SQL queries, data analysis
• Familiar with Production support tools like ServiceNow and JIRA is a plus

Specific Qualifications (if required)

• At least 7 years of experience in Banking industry as an IT Production L1/L2 support
• With good knowledge and experience in supporting banking products (Investment Instruments, Corporate Action, Loan, Deposits, Remittance, Foreign Exchange)
• With good knowledge on general ledger and general accounting schemes of financial products
• Knowledge and experience in supporting Olympic banking system is a strong plus.

Direct Responsibilities

As a team member of APS , he/she will:

• Provide L1/L2 Application support to end-users
• Ensure that unresolved tickets are escalated to appropriate individuals/teams based on established guidelines and procedures
• Provide a high level of customer services and maintains customer’s trust and confidence by creating positive customer relationships
• Adhere to Service Level objective target and roadmap
• Maintain knowledge articles.

Contributing Responsibilities

• Assist on DR, BCP exercise and patching cycles

Technical

• With basic AS400 and Unix troubleshooting skills
• Strong knowledge on SQL queries, data analysis
• Familiar with Production support tools like ServiceNow and JIRA is a plus

Specific Qualifications (if required)

• At least 7 years of experience in Banking industry as an IT Production L1/L2 support
• With good knowledge and experience in supporting banking products (Investment Instruments, Corporate Action, Loan, Deposits, Remittance, Foreign Exchange)
• With good knowledge on general ledger and general accounting schemes of financial products
• Knowledge and experience in supporting Olympic banking system is a strong plus.

Job Descriptions:

• Source for new clients including government project through GeBIZ
• Provide support on quotations and proposals
• Manage and follow-up tele-enquiries, email-enquiries
• Handling of incoming calls, deliveries and collections
• Process of sales orders and ensure orders fulfilment
• Coordinating all deliveries to ensure efficient and effective services to the customers
• Create and maintain both inventory and customer databases
• Establish and maintain customer relationships
• Any other ad-hoc duties which may be assigned to you from time to time

Requirements:

• Diploma in Biz Admin, Marketing
• Min. 1 years of relevant working experience
• Excellent organizational skills with attention to detail
• Computer Literate and Office Skills
• Responsible and organized
• Able to work independently
• Outgoing and able to proactively give support.

Work Hour:

• 5 day work week
• 9.00am to 6.00pm

** Salary commensurate with experience.

Job Description: Customer Support Engineer

Handle Industrial Product Enquiries with correct Tech Spec.

Involve and support current projects and provide solutions.

Provide Technical Support to Customer Production Needs.

Quality Checking & Control on our Product Received to make

sure is conform to customer required product specifications.

Communicate well with suppliers for correct product specs.

Requirements:

Diploma/Degree in Mechanical/Manufacturing/Industrial/

EEE/ Engineering.

Experience in Manufacturing/Industrial/Production work.

Fluent in EXCEL spreadsheet and computer software use.

Good communications skills & customer service mindset.

Independent, Responsible, Self Starter and Result Driven.

1-3 years working experience. Graduates also can apply.

Email: [email protected]

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

What you’ll be doing?

The Senior Technical Product Support Specialist is a Level 3 support role, providing advanced technical assistance for Sabre’s Hospitality Solutions. This role involves resolving complex customer issues, collaborating with internal teams, and ensuring the smooth operation of support processes. The specialist will act as a key point of contact for technical escalations, guiding customers and internal staff to best practices while helping improve overall support efficiency.

This role is ideal for someone with a passion for solving complex technical problems, providing excellent customer service, and helping a team grow and succeed.

Key Responsibilities:

· Take ownership of escalated cases from Level 2 support, including urgent and high-priority customer incidents, ensuring timely resolution and preventing recurrence.

· Engage directly with customers via calls, chats, emails, or support portals to address their concerns when necessary.

· Monitor and resolve high-priority issues, ensuring they are addressed effectively and within expected timelines.

· Review and enhance internal support procedures and coach team members to adhere to best practices.

· Participate in regular meetings with product and development teams to prioritize and address software defects, focusing on strategic customer needs.

· Identify and address potential customer issues before they escalate, promoting better product health and customer satisfaction.

· Develop and expand the internal knowledge base by working with product and development teams, creating resources to assist the support team.

· Assess team training needs, provide technical guidance, and contribute to performance reviews.

· Represent the support team in meetings with executives, customers, and other stakeholders.

· Advise customers on the best use of Sabre products to maximize their value.

· Temporarily assist with monitoring support quality to ensure high standards.

· Support organizational goals by driving internal projects and initiatives.

Qualifications And Education Requirements:

· Bachelor’s degree in Computer Science, Information Technology, or a related field.

· Minimum of 5 years of experience in a technical product support role.

· Strong knowledge of cloud platforms (e.g., AWS, Azure), networking (TCP/IP, DNS), and system administration (Linux, Windows).

· Proficiency in debugging tools, APIs, and scripting (e.g., Python, Bash).

· Expertise in analyzing logs, monitoring tools (e.g., Splunk, Nagios), and resolving complex software or integration issues with a focus on security and compliance.

· Familiarity with database troubleshooting (SQL), and performance optimization.

Preferred Skills:

· Understanding of Property Management Systems (PMS), Central Reservation Systems (CRS), and Channel Management.

· Technical certifications such as ITIL, CompTIA, or equivalent.

· Advanced certifications in customer support tools or related technologies.

· Proficiency in Mandarin or Japanese.

Personal Attributes:

· Strong written and verbal communication skills with excellent interpersonal abilities.

· Demonstrates integrity, professionalism, and a high level of ethical standards.

· Analytical mindset with a passion for problem-solving.

· Detail-oriented and committed to delivering exceptional customer service.

· Self-motivated and effective in a matrixed, geographically distributed organization.

Why Sabre?

At Sabre, you'll have the opportunity to work on projects that make a real impact on the travel industry. You'll be part of a collaborative and innovative team that is dedicated to connecting people with moments that matter. Join us and help shape the future of travel.

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

What you’ll be doing?

The Senior Technical Product Support Specialist is a Level 3 support role, providing advanced technical assistance for Sabre’s Hospitality Solutions. This role involves resolving complex customer issues, collaborating with internal teams, and ensuring the smooth operation of support processes. The specialist will act as a key point of contact for technical escalations, guiding customers and internal staff to best practices while helping improve overall support efficiency.

This role is ideal for someone with a passion for solving complex technical problems, providing excellent customer service, and helping a team grow and succeed.

Key Responsibilities:

· Take ownership of escalated cases from Level 2 support, including urgent and high-priority customer incidents, ensuring timely resolution and preventing recurrence.

· Engage directly with customers via calls, chats, emails, or support portals to address their concerns when necessary.

· Monitor and resolve high-priority issues, ensuring they are addressed effectively and within expected timelines.

· Review and enhance internal support procedures and coach team members to adhere to best practices.

· Participate in regular meetings with product and development teams to prioritize and address software defects, focusing on strategic customer needs.

· Identify and address potential customer issues before they escalate, promoting better product health and customer satisfaction.

· Develop and expand the internal knowledge base by working with product and development teams, creating resources to assist the support team.

· Assess team training needs, provide technical guidance, and contribute to performance reviews.

· Represent the support team in meetings with executives, customers, and other stakeholders.

· Advise customers on the best use of Sabre products to maximize their value.

· Temporarily assist with monitoring support quality to ensure high standards.

· Support organizational goals by driving internal projects and initiatives.

Qualifications And Education Requirements:

· Bachelor’s degree in Computer Science, Information Technology, or a related field.

· Minimum of 5 years of experience in a technical product support role.

· Strong knowledge of cloud platforms (e.g., AWS, Azure), networking (TCP/IP, DNS), and system administration (Linux, Windows).

· Proficiency in debugging tools, APIs, and scripting (e.g., Python, Bash).

· Expertise in analyzing logs, monitoring tools (e.g., Splunk, Nagios), and resolving complex software or integration issues with a focus on security and compliance.

· Familiarity with database troubleshooting (SQL), and performance optimization.

Preferred Skills:

· Understanding of Property Management Systems (PMS), Central Reservation Systems (CRS), and Channel Management.

· Technical certifications such as ITIL, CompTIA, or equivalent.

· Advanced certifications in customer support tools or related technologies.

Personal Attributes:

· Strong written and verbal communication skills with excellent interpersonal abilities.

· Demonstrates integrity, professionalism, and a high level of ethical standards.

· Analytical mindset with a passion for problem-solving.

· Detail-oriented and committed to delivering exceptional customer service.

· Self-motivated and effective in a matrixed, geographically distributed organization.

Why Sabre?

At Sabre, you'll have the opportunity to work on projects that make a real impact on the travel industry. You'll be part of a collaborative and innovative team that is dedicated to connecting people with moments that matter. Join us and help shape the future of travel.

Sales Support, Admin Executive

The Sales Support Admin assists with daily sales operations and administrative tasks. Reporting to the Sales Director, this role ensures efficient operations by supporting sales activities, liaising with internal teams, customers, and vendors, and managing general office administration duties.

Responsibilities

Support daily sales operations activities

Prepare quotations, purchase orders, and sales orders

Assist the sales department with administrative tasks as required

Monitor pending orders and provide updates to customers

Ensure effective resolution of inquiries via phone and email

Maintain and update customer information in the CRM system

Generate invoices and follow up to ensure timely payment

Prepare reports and liaise with the finance department

Purchase office supplies and coordinate with vendors

Assist in research and identification of new sales leads

Participate in communications and marketing initiatives

Requirements

Previous experience in similar roles (sales operations, customer service, admin assistant)

Knowledgeable about distribution processes for B2B products

Proficient in Microsoft Office and experienced with ERP/CRM

Excellent communication skills, both verbal and written

Dynamic, meticulous, and customer service-oriented

Strong organisational skills with a self-driven, problem-solving mindset

Benefits

Passionate team

Collaborative working environment

Central location (Ubi area)

Career progression opportunities

Job Summary:

We are seeking a detail-oriented and proactive Marketing Support Specialist to join our dynamic team. This role will be responsible for assisting with the execution of marketing strategies, supporting day-to-day marketing operations, and helping to drive overall marketing efforts. The ideal candidate will have a keen eye for detail, strong organizational skills, and the ability to collaborate effectively with cross-functional teams to ensure the successful implementation of marketing campaigns.

Key Responsibilities:

Marketing Campaign Support:

Assist in the planning, execution, and monitoring of marketing campaigns across multiple channels (email, social media, digital, print, etc.).

Coordinate with external vendors, creative teams, and internal departments to ensure timely delivery of campaign materials.

Monitor and report on campaign performance, providing insights and recommendations for improvements.

Content Creation and Management:

Assist in creating and editing marketing content, including blog posts, social media posts, newsletters, and email campaigns.

Help manage the content calendar and ensure all content aligns with the company’s messaging and branding guidelines.

Support in maintaining and updating website content as needed.

Market Research & Analysis:

Conduct market research to identify trends, customer preferences, and competitor activities.

Compile and analyze data to support marketing decision-making and improve campaign effectiveness.

Assist in customer segmentation, targeting, and positioning strategies.

Event and Promotion Support:

Help plan and execute marketing events, including webinars, trade shows, and product launches.

Coordinate event logistics, including invitations, materials, and follow-up communications.

Administrative & Operational Support:

Provide general administrative support to the marketing team, including scheduling meetings, organizing project files, and maintaining marketing calendars.

Assist with tracking marketing budgets, invoices, and expenses.

Collaborate with sales teams to ensure alignment between marketing initiatives and sales goals.

Reporting & Documentation:

Generate and maintain marketing reports to track KPIs and performance metrics.

Prepare presentations and reports for stakeholders.

Qualifications:

Diploma/Bachelor’s degree in Marketing, Business, Communications, or a related field (or equivalent experience).

1-3 years of experience in a marketing support role or similar position.

Strong understanding of marketing principles, strategies, and tactics.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and marketing tools (CRM systems, Google Analytics, social media platforms, email marketing software).

Excellent written and verbal communication skills.

Strong attention to detail, organizational skills, and the ability to multitask in a fast-paced environment.

Ability to work independently and as part of a collaborative team.

A passion for marketing and a willingness to learn and grow in the field.

Preferred Skills:

Experience with content management systems (CMS) and basic HTML/CSS.

Work Hours: 8am to 7pm | Mon - Fri

(Staggered work hours i.e. either 8-5, 9-6 or 10-7 depending on which login time is assigned to you)

Weekend / OOH Work Requirement:

ADHOC weekend and out of office hours’ activities. Participation for such activities is a requirement for this position. These activities vary from Power Down, network verifications, desk moves, etc. but are not frequent and will be made aware in advance.

Job Summary

The IT Support engineer will be working within a team structure to provide world class IT services to end client. The IT Support engineer and the Local IT team will provide a full range of IT related services onsite as well as dispatch, including the support of IT hardware and software related to PCs, laptops, Thin Clients and corporate mobile devices.

Responsibilities:

• Provide onsite hands-on technical support and insightful advice to customers
• Focus on providing customers with best-in-class support experiences
• Listen and in take all customer queries, requirements and needs with patience and empathy
• Educate & share with customers on new technology and processes to enhance technology adaption
• Provide guidance and training to customers on current technology and IT policies
• Promote self-help through the use of Knowledge Base and technology specific portals
• Provide continuous improvement on end user services offered to customers
• Manage customer expectations accordingly to enhance IT Support experience.

Duties:

• You will diagnose IT issues on the spot and offer solutions to quickly get users up and running with minimum downtime.
• Provide customers with training and advice on client technologies and updates during service visit
• Perform IMAC activities
• Utilize Service Now to record and track all incident related to service calls
• Work with Local IT team to provide coverage for a full business day
• Provide written documentations, updates and root cause analyst on IT issues to management as needed
• Create knowledge articles for new issues discovered where there’re no existing KBs
• Provide feedback on potential issues or concerns to mitigate risks in the future

Skills Required

General:

• Communicative, friendly and reliable
• Good level of spoken and written English

Basic Technical skills:

• Microsoft Office Products
• Microsoft Operating System (currently Windows 7, 10)
• Hardware and provisioning (PC/Notebooks/Printers/Smartphones)
• Mac System
• Security knows how
• Usage of Ticketing Tools

Enhanced Technical skills:

• Structure and functionality of IT networks and the components (basic)
• Microsoft Active Directory
• Mobile Office (VPN-Solution, iOS devices)
• Virtual Desktop troubleshooting(basic)
• ITIL or process know how
• IT Security (basic)
• Installation/troubleshooting Knowledge of trading platforms (Bloomberg, Reuters) (basic)

Key Responsibilities:

• Website Management: Maintain, update, and enhance the company website to ensure optimal functionality, user engagement, and compliance with best practices.
• Server Administration: Oversee the administration, configuration, and maintenance of company servers, ensuring high availability and performance.
• Email Management: Monitor, configure, and troubleshoot company email systems, ensuring seamless communication for all employees.
• Technical Support: Provide timely technical support to employees regarding computers, software applications, and other IT issues.
• Hardware and Software Installation: Assist with the installation, configuration, and maintenance of computer hardware and software.
• Data Security: Ensure data security and integrity through the implementation of backup procedures and security protocols.
• Documentation: Maintain accurate documentation of IT processes, configurations, and user guides for reference.
• Training: Assist in training staff on IT-related policies and best practices.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
• Proven experience in website management and IT support.
• Strong understanding of computer systems, networks, and software applications.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and the ability to assist non-technical staff.

Key Responsibilities:

• Website Management: Maintain, update, and enhance the company website to ensure optimal functionality, user engagement, and compliance with best practices.
• Server Administration: Oversee the administration, configuration, and maintenance of company servers, ensuring high availability and performance.
• Email Management: Monitor, configure, and troubleshoot company email systems, ensuring seamless communication for all employees.
• Technical Support: Provide timely technical support to employees regarding computers, software applications, and other IT issues.
• Hardware and Software Installation: Assist with the installation, configuration, and maintenance of computer hardware and software.
• Data Security: Ensure data security and integrity through the implementation of backup procedures and security protocols.
• Documentation: Maintain accurate documentation of IT processes, configurations, and user guides for reference.
• Training: Assist in training staff on IT-related policies and best practices.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
• Proven experience in website management and IT support.
• Strong understanding of computer systems, networks, and software applications.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and the ability to assist non-technical staff.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Ops Support Executive, Service Desk. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: One-year Renewable Contract

Requirement

1.  Singaporean preferred
2.  Min Higher Nitec in IT related fields
3.  Min 1 year End user support experience, Desktop or Technical Service Desk. Customer Service Experience in non tech call center environment will not be considered.
4.  Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.

POSITION SUMMARY
•  The 1st Level Remote Support is required to provide 1st level troubleshooting to users queries/incidents received (regardless of source; in a professional and timely manner)

KEY RESPONSIBILITIES
1.  Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
2.  Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
3.  Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
4.  Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
5.  Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
6.  Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Deepa Shivakoti

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.