Mercuria is a major player in the Physical and Financial Global Commodity markets, with major trading centres in London, Geneva, Houston, Singapore, S..
Mercuria is a major player in the Physical and Financial Global Commodity markets, with major trading centres in London, Geneva, Houston, Singapore, Shanghai and Beijing. We actively trade in all the major commodity asset classes, from Crude and Refined oil products, to power & gas, coal and emissions, through to freight, metals, and agricultural products.
We operate a global diversified technology team across key hubs such as Geneva, London, Houston and Singapore, while operating in close partnership with some strategic co-development centres in Bucharest, Bangalore and Hyderabad. All running an Agile delivery model in unison with our business partners to deliver multi-asset-class commodity systems, with a focus on automation, user experience, innovation and control.
The role
This is a great opportunity to join one of the largest integrated energy and commodity trading companies in the world.
We are looking for a hands-on senior technologist with exposure in the Commodities industry who is passionate about technology and has experience supporting enterprise-wide systems.
The successful candidate is adept at partnering with end-users to log issues, analyse issues, provide tactical/strategical solutions and ultimately deliver tangible business value & benefit.
This role will report into the Head of Application Support – ENDUR working on different business systems critical for the trading life cycle.
Key responsibilities
Supporting of Commodity Trading and live position applications during trading hours.
Support of CTRM and connected upstream/downstream applications for Intraday and End of day activities.
Take appropriate actions to ensure that time-critical batch steps run successfully. This may involve root cause analysis of issues and taking appropriate corrective actions (fixing curves, excluding deals/portfolios etc.).
Monitor applications availability and report issues pro-actively.
Communicate with clients/vendors as required: inform/follow-up for incident progress, notify them of impending changes or agreed outages
Good organizational skills in managing issues, projects and communicating to the stake holders.
Fast turnaround of client requests.
Log and prioritize tickets in the ticketing system.
Work with the Service Desk to ensure requests are routed to appropriate resource in order to be resolved quickly and efficiently
Escalate service requests that require 3rd level support
Improve client service, perception, and satisfaction.
Technical expertise
10 years of work experience in IT industry, 7 years of experience in Endur.
Minimum 3 years of working experience in energy trading domain.
Must have experience of working on trading floor and supporting traders during peak hours.
Good knowledge of OpenLink Endur
Working knowledge of Endur OpenJVS programming.
Good experience with CTRM Application support including upstream/downstream systems. (E.g. Understands business workflow, trade life cycle and operations)
Must have business knowledge of Gas and/or Power trade life cycle.
Working knowledge of Gas and/or Power markets in APAC/EMEA.
Programming skills using JAVA or .Net or any programming language.
Diagnosis skills of technical issues related to programs in Java, .Net or any other programming language.
Understanding of databases and analysing SQL scripts.
Should be able to support team members in different geographical regions.
Motivated and willing to learn and work on different systems 3rd party and in-house developed
Non-technical Skills
Fluent in English
Excellent communication skills to interact with various stakeholders both internal and external.
Ability to work under intense pressure and manage/prioritize multiple requests/projects independently.
Analytical and critical thinking with ability to problem solve complex issues
Self-motivated, able to multitask and ability to work under pressure
Ability to work with geographically distributed team.
Adapt to changes quickly and communicate effectively.
• Provide technical support, maintenance and servicing/repairing of equipment, instruments and systems at site.
• Perform on-site installation and..
• Provide technical support, maintenance and servicing/repairing of equipment, instruments and systems at site.
• Perform on-site installation and setup of equipment and systems with strong competent skills.
• Assist devices checking, technical demo, testing & training for customers.
• Checking technical specification, documentation and drawings plus prewire.
• Understand application process flow, to provide service to users by promptly responding to their queries, with necessary evaluation and prioritization.
Job Scope & Responsibilities:
• Excellent experience with supporting Windows 10
• Experience with a previous large scale Windows migration p..
Job Scope & Responsibilities:
• Excellent experience with supporting Windows 10
• Experience with a previous large scale Windows migration project a plus
• Have worked on Tickets and Requests Tools, has knowledge of Quality parameters SLA and tickets SLA,
• Ability to cope under pressure, Pay great attention and follow the instructions provided.
• Flexible to provide Branch & Weekend Supports
• Excellent customer facing skills, communication skills, comfortable working with all different levels of staff
• Minimum 3 year experience
POSITION SUMMARY
An IT support individual is in charge of supporting end user technologies, including desktop, printers, devices and potentially netwo..
POSITION SUMMARY
An IT support individual is in charge of supporting end user technologies, including desktop, printers, devices and potentially network and systems of all types, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical problems.
JOB RESPONSIBILITIES
Provide support for end user desktops and laptops which include but not limited to internal hardware component replacements.
Network, Desktop & Server OS support & administration.
Provide first level troubleshooting & installation of software or firmware applications.
Install, support & maintain IT peripherals such as keyboard, printer, projector & others.
Support recurring tasks such as back up, patch management, IT system monitoring, cyber-security protection from viruses and spam wares attack, etc.
Liaise & coordinate with IT vendors/suppliers on IT purchases, projects & support IT systems
Update IT inventory & Licences, ensuring appropriate and sufficient level of vendor support.
Planning, developing, and maintaining SQL databases.
Maintaining the company intranet with basic programming.
Attend to emergency calls & weekend /off hours support.
Any other responsibilities & ad hoc assignment as required.
JOB REQUIREMENTS
NITEC or higher.
Min 1 year experience in IT field works.
Knowledge of current Windows & mobile operating systems.
Good knowledge in IT hardware & administration support for Microsoft Windows.
Strong analytical & problem-solving skills.
Candidates who are familiar Microsoft Dynamics NAV/Business Central, Microsoft Windows Server, Microsoft SQL Server, ASP.NET/.NET Core will have an added advantage.
We seek a skilled IT Application Support Analyst to join our consultancy team. This role requires expertise in supporting application deployments, tro..
We seek a skilled IT Application Support Analyst to join our consultancy team. This role requires expertise in supporting application deployments, troubleshooting technical issues using SQL, and collaborating with stakeholders to drive operational success.
Key Responsibilities:
Application Deployment and Support
Assist in deploying enterprise-level applications, ensuring smooth implementation and minimal disruption.
Troubleshoot and resolve application issues using SQL queries and other diagnostic tools.
Business Process Evaluation
Analyze current business processes to identify inefficiencies and recommend improvement solutions.
Requirements Gathering and Analysis
Collaborate with stakeholders to gather and analyze requirements, ensuring alignment with organizational goals.
Document findings and communicate them effectively to relevant teams.
User Acceptance Testing (UAT)
Conduct UAT to validate applications meet quality and functional specifications.
Stakeholder Collaboration
Engage with stakeholders to gather critical insights and produce clear, actionable reports.
Project Coordination
Support project management tasks, including developing plans, tracking progress, and ensuring timely delivery.
Qualifications and Skills:
Proven experience in IT application support or a similar role.
Proficiency in troubleshooting application issues using SQL.
Strong analytical and problem-solving skills.
Excellent documentation and communication abilities.
Experience in user acceptance testing and application deployment.
Familiarity with project management practices is an advantage.
Why Join Us?
Joining our consultancy means being part of a collaborative team that works on impactful projects for leading enterprises. This role offers opportunities to enhance your skills and contribute to delivering high-quality IT solutions.
We are seeking a dedicated Support Engineer professional to join our team to ensure the smooth operation of our systems and applications. The ideal ca..
We are seeking a dedicated Support Engineer professional to join our team to ensure the smooth operation of our systems and applications. The ideal candidate will have strong technical skills and be able to collaborate with various departments to support and maintain our software systems.
Responsibilities:
• Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
• Collaborate with cross-functional teams to identify and resolve production issues.
• Perform root cause analysis and provide solutions to prevent future issues.
• Create and maintain documentation related to production issues and resolutions via JIRA.
• Implement and maintain processes and procedures to improve production support.
• Provide daily, weekly, and monthly reports on system performance and issue status.
• Ensure proper deployment and release of software updates & infrastructure patches/upgrades.
• Participate in on-call rotation and respond to production issues after business hours. There are two shifts, Morning (7 AM to 4 PM) and Afternoon (2 PM to 11 PM), running 7 days a week.
• Deployments during silent hours.
• Development work within the vendor product (about 10%-20% of time).
Preferred Qualifications:
• Bachelor’s degree in Computer Science or related field.
• 2–4 years of experience in Production Support or related role.
• Strong technical skills in Java, SQL, UNIX, and scripting languages.
• Ability to troubleshoot and resolve complex production issues efficiently.
• Excellent problem-solving and analytical skills.
• Effective communication skills to collaborate with cross-functional teams effectively.
Development experience in technologies like Java, Spring boot, SQL, Shells scripts, C#.net
Experience of DevOps tools and framework to monitor ap..
Development experience in technologies like Java, Spring boot, SQL, Shells scripts, C#.net
Experience of DevOps tools and framework to monitor applications.
Enhance existing development, release, support process to maintain/improve service level & quality.
Use dev-ops tools and frameworks to monitor applications and build recovery processes.
Team player with good inter-personal skills and ability to work with other teams as well as with multiple cross-functional stakeholders.
Min 7 years of total experience in Application Support / Development
Provide Solution's and Coordinate with infrastructure activities for applications from initiation to go-live.
Experience in Linux environments and command line tools.
Good problem solving and process improvement skills, detailed and logical in thought process, able to articulate clearly and have good written and verbal communication skills.
The TP ICAP Group is a world leading provider of market infrastructure.
Our purpose is to provide clients with access to global financial and commodit..
The TP ICAP Group is a world leading provider of market infrastructure.
Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.
Through our people and technology, we connect clients to superior liquidity and data solutions.
The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.
Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.
Job duties:
Liaise with Landlord on work permit application
Support vendor and service delivery
Maintain and support facilities by collaborating with contractors and vendors in adherence to all rules and regulations.
Proactively attend to complaints or abnomalities and resolve the issues timely.
Working closely with appointed Fire Safety Manager (FSM) to manage all fire safety matters of premises. Attend to all fire alarm activations and facility issues, identifying the cause with follow up reporting on a timely manner.
Carry out routine inspection to look out for defects and mechanical & electrical faults. Coordinate or administer works to ensure all faults and defects are attended to and rectified.
Maintain proper administration and documentation to support all maintenance activities and projects.
Attend to facilities maintenance within Singapore office.
Support receptionist
Any other ad-hoc duties as assigned.
Requirements:
At least 2 years of relevant working experience in facility management or related fields is preferred.
Diploma in Facilities Maintenance and or Engineering or equivalent.
Certified Fire Safety Manager will be an added advantage.
A hands-on person who has knowledge of basic handyman work (eg. changing of lightings, troubleshooting electrical appliances, putting up of festive decorations, housekeeping etc.) and enthusiasm to be on the ground.
Able to communicate and collaborate effectively with contractors/ vendors, as well as all office staff.
Person Specification
Skills
Client Focused
• Personable and engaging
• Communicates effectively and efficiently to internal and external stakeholders
• Build relationships and networks with both internally and externally wherever possible
• Demonstrates strong customer focus
• Demonstrates ability to work effectively with others
• Constructively handles disagreements to reach a resolution
• Ability to work with diverse groups/ personalities
Innovative
• Open to innovative ideas/ experiences and ability to create new ideas, approaches or insights
• Seeks opportunities for improvements
• Handles situations and problems with innovation and creativity
Dynamic & Competitive
• Demonstrates high levels of energy in seeking out and achieving new goals
• Goes that “extra mile”
• Is a self-starter
• Shows evidence of being comfortable working in fast paced or pressured environments
• Enjoys a challenge and is able to escalate
• Does not give up easily
Open & Communicative
• Adapts communication style to suit audience
• Projects personal credibility
• Interacts confidently without being overbearing
• Ability to work effectively in a high pressure environment
• Keeps emotions under control in difficult situations
• Handles criticism constructively
Professional Integrity
• Able to demonstrate honesty, integrity and professionalism
• Promotes loyalty to TP ICAP and its principles
• Works ethically and shows respect for both professional and company values
Effective
• Excellent attention to detail, highly organised with a proactive approach
• Strong analytical ability and problem solving skills
We are looking for Performance Operations resourses on a contract & perm basis. There are two headcounts for the role.
KEY ACCOUNTABILITIES
As a ..
We are looking for Performance Operations resourses on a contract & perm basis. There are two headcounts for the role.
KEY ACCOUNTABILITIES
As a Performance Operations System/FactSet Support, your main focus will be to support and maintain our FactSet Systems (B-One system and FactSet (SPAR/PA) system), used by the Performance team for the production of performance measurement, reporting and attribution analysis.
You will also support our enterprise-wide operating model for Performance & Analytics (“P&A”) Reporting, that would include integration with our proprietary database called HERA for downstream reporting in HERA and ATHENA Dashboards, and with our data providers (Fund Accountants & Middle Office Service Provider) for all data related queries & feeds.
In addition, you will have supplementary responsibilities that would include ensuring the accurate and timely delivery of investment performance and analytical reporting for various stakeholders, that include Portfolio Managers, Client Groups (Sales and Marketing), Senior Management and Local Business Units (LBUs).
Maintenance of our FactSet Systems: B-One system, and FactSet (SPAR/PA) system.
Conduct & support data reconciliation in between our FactSet Systems
Conduct, support & maintain set-ups, configurations, workflows and data checks in our FactSet Systems and in the P&A Operating Workflow
Investigate & resolve breaks and potential issues related to the P&A Operating Workflow, by identify root cause, by engaging stakeholders (FactSet counterparts, HERA engineers and Data Providers e.g. Fund accountants and Middle Office service provider) and by working towards proper resolution
Escalate timely errors, processes gaps and other inaccuracies as needed
Liase & work closely with the key stakeholders for re-designing process flows and for maintenance of our FactSet Systems and our P&A Operating Workflow
Maintain stakeholder relationships and manage expectations
Answer & support query on fund and benchmark returns, asset returns or attribution results
Ensure all new procedures are documented and agreed
Identify and execute continuous process improvement and automation
EXPERIENCE / QUALIFICATIONS
5 years relevant experience in support & maintaining Performance or Attribution system, for performance analysis, investment risk analysis or similar role
Experience in using Factset Systems (preferably FactSet (SPAR/PA/Vault) system, B-One is a plus)
Implementation / System Migration experience of a Performance or Attribution system is a plus.
Bachelors degree in Finance, Accounting, Economics, Mathematics, Computer Science or similar field
Understanding of portfolio analysis including performance calculation methodologies and risk analytics
Strong analytical and quantitative skills, comfortable with complex formulas and financial instruments (eg: derivatives)
Strong knowledge of Excel and SQL queries
Good Python, C# and VBA skillset to support data transformation & workflow automation
CIPM or CFA is preferred (or working towards)
Language skills – English required, fluency in one or more asian languages will be a plus
We are seeking a skilled and proactive Network Maintenance Engineer to provide comprehensive support for multiple customer network environments. This ..
We are seeking a skilled and proactive Network Maintenance Engineer to provide comprehensive support for multiple customer network environments. This role involves maintaining and troubleshooting a wide range of network devices, including routers, switches, access points (APs), Wireless LAN Controllers (WLCs), Cisco Identity Services Engine (ISE), as well as supporting Windows servers and laptops. The ideal candidate will have a strong background in helpdesk support, network and system maintenance, with a customer-focused and solution-oriented mindset.
Key Responsibilities:
Helpdesk and Troubleshooting:
Act as the primary point of contact for support requests across multiple customer environments.
Investigate and resolve network and system-related issues, such as connectivity problems, faulty devices, or server issues.
Provide laptop and Windows server support, addressing common problems like login failures, configuration errors, and hardware issues.
Simulate customer environments to replicate and diagnose complex issues.
Document resolutions and create knowledge-based articles for future use.
Stay updated on changes across all supported customer environments.
Maintenance and Change Request:
Replace or repair faulty network and system equipment, such as access points, switches, and laptops.
Implement minor network and system configuration changes, including enabling switch ports, changing VLANs, onboarding new devices to Cisco ISE, or updating Windows server configurations.
Firmware and OS patching for network and system equipment.
Ensure all network and system devices are operating optimally and securely.
24x7 Standby and Incident Response:
Participate in a 24x7 standby rotation with a duty phone for handling urgent incidents.
Respond promptly to calls and emails, diagnosing and resolving issues to restore normal operations.
Manage multiple incidents simultaneously, ensuring effective communication and resolution for all customers.
Testing and Collaboration:
Test product updates, patches, and integrations to ensure compatibility and stability.
Collaborate with internal teams and external vendors to resolve complex issues.
Documentation:
Maintain detailed and accurate documentation of network configurations, system setups, incident responses, and maintenance procedures.
Ensure all team members have access to up-to-date customer system information.
Required Qualifications:
Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
Experience: Minimum of 1 year of experience as a maintenance engineer, with a focus on maintenance of enterprise environments, preferably in customer-facing roles.
Technical Skills:
Proficiency in working with various network products, including Cisco, Juniper, Alcatel, and Aruba.
Strong expertise in maintaining and troubleshooting network components such as routers, switches, APs, WLCs, and Cisco ISE.
Experience in supporting Windows servers and laptops, including hardware and software troubleshooting.
Familiarity with common system administration tasks like user account management, group policies, and server configuration.
Ability to simulate customer environments for diagnostic purposes.
Excellent communication and problem-solving skills with a customer-centric approach.
Detail-oriented with the ability to manage multiple tasks simultaneously
Preferred Qualifications:
Certifications in networking related technologies.
Experience in a maintenance-focused role serving multiple external customers.
Soft Skills:
Strong problem-solving and analytical skills.
Excellent communication and customer service abilities.
Ability to work under pressure and manage critical incidents effectively.
Detail-oriented with a commitment to maintaining high standards of network and system reliability.
Responsibilities:
Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
Collaborate with cross-functional teams to ident..
Responsibilities:
Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
Collaborate with cross-functional teams to identify and resolve production issues.
Perform root cause analysis and provide solutions to prevent future issues.
Create and maintain documentation related to production issues and resolutions via JIRA.
Implement and maintain processes and procedures to improve production support.
Provide daily, weekly, and monthly reports on system performance and issue status.
Ensure proper deployment and release of software updates & infrastructure patches/upgrades.
Participate in on-call rotation and respond to production issues after business hours. There are two shifts, Morning (7 AM to 4 PM) and Afternoon (2 PM to 11 PM), running 7 days a week.
Deployments during silent hours.
Development work within the vendor product (about 10%-20% of time).
Preferred Qualifications:
Bachelor’s degree in Computer Science or related field.
2–4 years of experience in Production Support or related role.
Strong technical skills in Java, SQL, UNIX, and scripting languages.
Ability to troubleshoot and resolve complex production issues efficiently.
Excellent problem-solving and analytical skills.
Effective communication skills to collaborate with cross-functional teams effectively.
POSITION OVERVIEW : Front Office Level 2 Application Support & Development
POSITION GENERAL DUTIES AND TASKS : Qualifications, Skills, and Exper..
POSITION OVERVIEW : Front Office Level 2 Application Support & Development
POSITION GENERAL DUTIES AND TASKS : Qualifications, Skills, and Experience Proven experience in Level 2 application support within the financial services or trading technology space. Expertise in front-office trading platforms and financial applications, such as ION, Bloomberg, MarkitWire, Fidessa, Front Arena, CME Brokertec, TradeWeb, and Trading Technologies. Experience supporting a diverse range of financial products, including IR and CR Derivatives, TRS, Equities, Fixed Income, FX products. Strong understanding of incident management processes, familiarity with ITSM tools (e.g., GLPI, ServiceNow, Remedy, JIRA) and the ability to resolve complex technical issues under pressure.
Technical Skills: Advanced troubleshooting and diagnostic skills, particularly within trading platforms, market data feeds, and trade execution systems.
Development / implementation experience Familiarity with ITSM tools (e.g., GLPI, ServiceNow, JIRA) for managing incidents, requests, and tracking progress. Proficiency in Unix/Linux and Windows environments, including command-line tools and scripting for basic system administration. Understanding of networking protocols and data feeds and how they interact with trading platforms. Experience with SQL and the ability to query databases to investigate data-related issues.
Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with traders, ensuring seamless communication across teams, all while working in a fast-paced, production-driven environment. Ability to explain technical issues to non-technical stakeholders, providing clear instructions and updates. Maintain composure and focus while working in high-pressure, fast-paced environments to ensure issues are resolved quickly and efficiently.
Problem-Solving Skills
Ability to think critically and solve complex problems, particularly in high-pressure situations. Proactive approach to identifying and addressing potential issues before they impact the project. Excellent attention to detail, ensuring tasks are completed accurately and thoroughly.
Personal Attributes: Customer-focused with a passion for delivering excellent user support. Self-motivated, with the ability to work independently and as part of a team. Strong attention to detail and methodical approach to incident management. Ability to multi-task and manage a high volume of incidents simultaneously. This role typically operates in a fast- paced, high-pressure environment within a financial institution or consultancy.
Company Description
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workfo..
Company Description
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
We are looking for a Strategic Support Consultant to join our team in delivering an excellent experience for some of our larger enterprise customers. In this role, you will be the customer’s point of contact for LinkedIn product information and support. You will be responsible for effectively resolving and escalating customer issues while also ensuring customers are utilizing our solutions and tools to meet their business objectives.
Responsibilities :
Provide dedicated support to LinkedIn Talent Solutions clients
Collaborate with Strategic Support Partners to provide the best member experience
Work with a small book of accounts and within a queue-support model with specific daily targets on client satisfaction, responding to clients in an effective and efficient manner
Analyze and understand clients and their businesses to provide consultation of products/features, answering all product inquiries and questions
Conduct phone calls with admins and license holders to answer inquiries, provide technical assistance and best practices in regard to license functionality
Establish effective working relationships with managers, cross-team members and co-workers to ensure excellent information flow and feedback on process, policy, and product changes that will affect users
Document all communication with users and accounts accurately and in a timely manner via system tools
Ensure that all issues are escalated appropriately to the correct internal departments and management
Basic Qualifications :
2+ years of experience in one or more of the following areas: customer support, complaint resolution, or sales/ account management supporting a product/solution utilizing multiple communication channels (email, phone, and chat)
Fluent in both verbal and written Japanese (Bilingual or Japanese language test N1 level) and English
Preferred Qualifications :
Experience working in Internet companies
Experience in technical and product support/troubleshooting
Experience analyzing data, trends and client information to identify product or service growth opportunities
Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
Are you passionate about technology and eager to solve complex challenges? Our client, a leading shipping company headquartered in Korea is looking fo..
Are you passionate about technology and eager to solve complex challenges? Our client, a leading shipping company headquartered in Korea is looking for an experienced IT Support Specialist.
Your new role:
In this role, you will be at the heart of the technological operations, maintaining servers, supporting critical systems, and contributing to the digital transformation efforts. You will work in a fast-paced, global environment, ensuring their IT infrastructure stays secure and optimized for smooth shipping operations. Key responsibilities include responding to employee inquiries; repairing and replacing IT equipment as required; troubleshooting and resolving network issues; overseeing and maintaining servers located in the server room to ensure high availability and performance; working closely with HQ IT teams to address digital security, data protection issues, and ensure compliance with policies.
Requirements:
• Minimum of 2 years' relevant experience in IT support.
• Fluency in English and Korean language (both written and spoken) – to handle requests from headquarters in Korea.
• Strong technical skills (coding included).
• Strong understanding of server management and digital security protocols.
• This role is looking for someone already based in Singapore.
Benefits:
• Competitive salary package and benefits.
• Opportunities for professional development and career advancement.
• Dynamic and collaborative work environment with a diverse team of industry experts.
If you’re ready to leverage your technical skills in a growing industry, we want to hear from you!
Apply now and set sail on an exciting IT career!
Know someone who might be a great fit? Please share this opportunity with them.
About this role:
Wells Fargo is seeking a Capital Markets Middle Office Specialist to join our APAC Sales Support team, predominately focused on cove..
About this role:
Wells Fargo is seeking a Capital Markets Middle Office Specialist to join our APAC Sales Support team, predominately focused on covering the Japan sales team.
In this role, you will:
Provide operational support for Fixed Income Credit/Rates sales desks across Asia (focused primarily on Japan) covering products including but not limited to Cash Bonds, US Treasuries, Mortgage-Backed Securities, Futures and OTC derivatives products.
Perform daily front to back trade processing such as: Trade allocation, CTM trade affirmation and allocation, trade confirmation and SSI management
Daily failed trade and risk management.
Manage and build relationships with external clients, including email and phone query management, and act as the single point of contact for clients.
Liaise with other support and control divisions such as Trading Middle Office and Settlement on resolution of day-to-day issues.
Liaise and maintain relationships with global partners such as IT, COO, Ops Risk and Project Management.
Take initiative to improve operational efficiency and ensure processes are performed in a robust and controlled environment
Participate in UAT and new product initiatives.
Required Qualifications:
2+ years of Capital Markets industry experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Proficient in written and spoken Japanese due to internal and external stakeholder engagement
Desired Qualifications:
Bachelor's degree in finance or relevant disciplines with minimum 5 years of relevant experiences
Relevant experiences in Credit and Rates related products is an advantage
Excellent communication and interpersonal skills with strong analytical/problem solving skills
Detail orientated with strong sense of control
Experience with CTM is an advantage
Able to work on flexible hours to accommodate covering Japan business
Tanglin Mission
Tanglin Trust School Singapore has a long tradition of providing British-based learning with an international perspective. At Tanglin ..
Tanglin Mission
Tanglin Trust School Singapore has a long tradition of providing British-based learning with an international perspective. At Tanglin we strive to make every individual feel valued, happy and successful. Responsibility, enthusiasm and participation are actively encouraged and integrity is prized. Working together in a safe, caring yet stimulating environment, we set high expectations whilst offering strong support, resulting in a community of lifelong learners who can contribute with confidence to our world.
Our Vision
We aspire to be the best school in the world with a dynamic learning community which nurtures and inspires every individual to be the best they can be. Our core values of Respect, Responsibility and Purpose are at the heart of everything we do across the school.
The Role
We are seeking to appoint an exemplary Learning Support teacher to inspire, nurture and develop children in our eight form entry school. The successful candidate will bring SEND specialist knowledge and a flair for bringing out the very best in children, so that they are well equipped to succeed and achieve their potential. Our hard working teachers demonstrate a willingness to go above and beyond and the ability to work collaboratively as part of a team.
Interested applicants are also welcomed to apply for the Assistant Head of Learning Support role – please indicate this in your application.
Key Responsibilities
Teaching & Learning
Manage an effective, orderly and safe learning environment.
Plan and deliver one hour Maths daily using a range of concrete resources to support.
Work with individuals/groups of students with a range of SEND needs as stated in the SEND Code of Practice 2015 four broad areas of need: Communication and Interaction, Cognition and Learning, Social Emotional and Mental Health, Sensory and/or Physical Needs.
Create and teach purposeful and dynamic interventions that support the year group needs. Devising pre-and post-intervention assessments. Analyse relevant data to support this process.
Planning & Development
Write and regularly review Personalised Learning Plans for students at support 3 on the Learning Support Register.
Attend and contribute to meetings of a professional nature, including Learning Support meetings and year group admin meetings.
Participate in the Review and Development process to personalise professional learning and maintain an accurate and up to date record of all Professional Development opportunities.
Take part in relevant development activities to enhance ongoing professional skills, knowledge and understanding including professional reflection and evaluation.
Support colleagues in developing their professional practice within class/unit through providing advice, strategies, modelling, and CPD.
Support the Head of Learning Support in the Review and Development and Performance Management processes with STLAs in accordance with the agreed school procedures.
Assessment, Recording & Reporting
Use a range of assessments to gather relevant data on students.
Use data to identify students who may require additional support. Keep detailed records of individual student programmes and achievements.
Triangulate data, using class teacher assessments, standardised assessments and observations of individual students to build a picture of their strengths and areas of needs.
Disseminate relevant information to the Learning Support Team, Class Teachers, Teaching and Learning Assistants, Specialist Teaching and Learning Assistants (STLA) and parents.
Improve links between KS1/KS2/KS3 through the dissemination of information with regards to resources, programmes and assessment tools being used, along with methods of recording, differentiation and moderation.
Report to parents in accordance with the school’s reporting policy as laid down in the Staff Handbook.
Communication & Liaison
Liaise with relevant class teachers with regards to the SEND needs in their class and ensuring these needs are understood, planned for, and met.
Work in close partnership with parents to ensure that the needs of their child are fully understood and met.
Act as a link teacher to optimise transition and support to the next year group.
Contribute to the strengthening of the parent-teacher partnership in individual and whole school initiatives.
Liaise with internal support systems – Educational Psychologist, Counselling Team, Nursing Team, pastoral team and any other relevant supports.
Liaise with outside agencies (e.g. Speech and Language Therapists and Occupational Therapists, etc).
Pastoral & Co-Curriculum
Follow the School’s policies and procedures with regard to discipline and behaviour, daily routines, duties, attendance at meetings, INSET, etc as laid down in the Staff Handbook.
Fulfil CCA commitment in line with school policies.
Be responsible for reporting any concerns about a child to the Designated Safeguarding Lead, monitoring relevant vulnerable students and keeping clear and detailed records.
Embrace the School’s commitment to creating a diverse and inclusive environment.
Tanglin Trust School believes that each employee makes a valuable and significant contribution to our success and that contributions should not be limited to the assigned responsibilities below. This job description is designed to outline primary responsibilities but not limit the employee, nor Tanglin Trust School, to only the duties identified. It is the expectation of the School that each employee will offer his/her services wherever and whenever necessary to ensure the success of our organisation.
The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be required to provide an Enhanced DBS disclosure certificate, or equivalent.
About Giftano
Giftano is an online gift shop with a wide selection of premium handpicked gifts such as unique experiences, beautiful flowers, your fav..
About Giftano
Giftano is an online gift shop with a wide selection of premium handpicked gifts such as unique experiences, beautiful flowers, your favourite gift cards, luxurious hampers and many other thoughtful gifts perfect for any occasion. All gifts come with your own personalised greeting card and free shipping.
Giftano offers a super easy to use search tool to help you find gifts for that special someone. Users can find gifts based on occasion, category or based on whom they are buying for. It also offers one of the most universal gifting options out there with its own Giftano Card which allows the recipient to choose from any of the long list of brands and gifts listed on its website. Gifting made easy!
Looking to launch your career in e-commerce? We are a fast growing e-commerce company looking for new talent to join our amazing operations team. As the Customer Support Intern, you will learn the valuable ins and outs of the day-to-day logistics in the fast growing e-commerce vertical. Located near Boat Quay surrounding 3 MRT stations, Giftano was created to assist making the world a bit more generous, and today we are the leading online consumer gifting platform in Singapore.
If you are interested in being a key part of our growth engine and a key member of our team, this would be the role for you, so apply today!
Main Tasks
● Support the Operations Coordinator in the day-to-day duties such as:
○ Managing accurate entry and processing of all orders received
○ Planning and coordinating product delivery activities to ensure accurate and timely deliveries to customers
○ Manage customer order fulfillment and handling customers’ enquiries in a timely and professional manner
● Inventory management:
○ Ensure accuracy in stocktaking
○ Ensure proper replenishment of gift cards and other inventory for timely distribution to our partners and consumers
○ Preparation of stock reports for inventory review
● Work closely with merchants to ensure all product information such as pricing, description, product image, and inventory are up to date and available-to-sell
● Collaborate with internal teams (e.g. sales, marketing) to address customers’ issues
● Act as the point of contact for escalated issues from our clients as appropriate
● Provide support in any other administrative tasks in other department as required
Requirements
● Customer success enthusiast – You are the type of individual who enjoys putting your skills to use while helping people solve problems. You believe that giving our customers, merchants and partners the best user experience & service can bring success to the business, with passion in customer service that involves mainly email handling and calls
● Highly diligent doer, conscientious, punctual and great attention to detail
● A professional disposition and positive attitude
● Excellent command of English both oral and written with customer service skills
● Attentive and always ready to learn from your experienced managers
● Ability to multitask, prioritize and manage time effectively
● Skilled in Excel and MS Office / Google Suite
● Computer savvy and digital native
What's more?
● Young, vibrant team (Gen Zs and Millennials here!)
Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportuni..
Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
Responsibilities:
The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations.
Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
Act as a liaison between users/traders, interfacing internal technology groups and vendors
Participates in disaster recovery testing
Participate in application releases, from development, testing and deployment into production.
perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
Considers implications of the application of technology to the current environment.
Analyzes applications to identify risks, vulnerabilities and security issues.
Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
Exchanges ideas and information
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
Performs other duties and functions as assigned in a concise and logical manner.
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
3-5 years of strong Application production support experience in the financial industry
Experience using call/ticketing software
Hadoop/Big Data Platform
Working knowledge of various components and technologies under Cloudera distribution like HDFS, Hive, Impala, Spark, YARN, Sentry, Oozie, Kafka.
Perform daily performance monitoring of the cluster - Implement best practices, ensure cluster stability and create/analyze performance metrics.
Hands-on experience in supporting applications built on Hadoop.
Linux
3 - 5 years of experience
Database
Good SQL experience in any of the RDBMS.
Scheduler
Autosys / CONTROL-M or other schedulers will be of added advantage.
Programming Languages
UNIX shell scripting, Python / PERL will be of added advantage.
Microsoft
Strong knowledge of Microsoft based operating systems
Experience using/troubleshooting Office with emphasis on Word, Excel.
Additional Skills (preferable)
Other Applications
Knowledge / working experience of ITRS Active Console/other monitoring tools
Knowledge / working experience of Autosys/scheduler.
How You’ll Succeed
Be conscientious and consistent in identifying security vulnerabilities and working with the respective engineering teams and stakeholders to provide sound guidance and remediations. Be a team player, and a keen learner.
%20PTE.%20LTD..jpg)
Maintenance of our FactSet Systems: B-One system, and FactSet (SPAR/PA) system.