Client:

Our client is a one of the largest Financial Services in the Asia.

Job Summary:

This role is critical in ensuring the bank's compliance with regulatory requirements and maintaining a robust cybersecurity posture. The incumbent will be responsible for managing the bank's IT Risk Framework, conducting risk assessments, overseeing security controls, and providing cybersecurity training. Strong communication and collaboration skills are essential to effectively work with internal and external stakeholders.

Key Responsibilities:

• Manage IT Risk Framework:Maintain and update the IT Risk Register.
  Coordinate and facilitate the Technology Committee meetings.
  Conduct critical system assessments and due diligence for IT outsourcing partners.
  
• Cybersecurity Management:Collaborate with Japan HO IT Risk Management Div. and the Cyber Security Team on system risk assessments and cybersecurity exercises.
  Develop and deliver comprehensive cybersecurity training programs for all employees, including general security awareness training and incident response tabletop exercises for senior management.
  
• IT Policy & Procedures:Manage and maintain all relevant IT policies and procedures.
  
• Third-Party Risk Management:Serve as the primary point of contact for IT auditors.
  Implement appropriate mitigation and remediation plans for identified risks
  
• Security Controls:Collaborate with IT Infrastructure and Development teams to enhance security controls, including patch management, vulnerability management, access control, and role-based segregation of duties.
  
• Vendor Management:Review and manage the renewal of IT vendor contracts in accordance with MAS Outsourcing Guidelines.
  

Requirements:

• Education: Minimum Degree in Computer Science or related field.
• Experience:Minimum 5 years of experience in IT Risk and Cybersecurity.
  Experience in the banking sector or a similarly regulated industry is highly preferred.
  Experience with MAS technology regulations is a strong advantage
• Certifications: ISO/IEC 27001, CISSP, or CISM certifications are a significant plus.
• Technical Skills: In-depth knowledge of network infrastructure, PCs/devices, multiple cloud services, and platform operating systems.
• Other Skills:Strong analytical and problem-solving skills with a proactive approach.
  Excellent communication, interpersonal, and presentation skills.
  Ability to work independently and collaboratively within a fast-paced environment.
  Strong attention to detail and organizational skills.
  Good to have - fluency in Japanese (JLPT N1-N2) due to communications with Japan counterpart

Benefits:

• Competitive salary and benefits package.
• Opportunity to work in a challenging and dynamic environment.
• Opportunities for professional development and growth.

Working Location: Central

Apply online or feel free to contact me directly (via email: [email protected]) for more information about this opportunity. Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.

Lim Ting Yee (R23116601)

JAC Recruitment Pte. Ltd. (90C3026)

Duration: 1 year contract

Location: Raffles Place

Responsibilities

• Manage pipelines via channels such as sourcing, screening and referrals for multiple, complex searches to find and engage key technical talents of all levels.
• Collaborate closely with the Recruiting team (Recruiters, Coordinators, other Sourcers) & hiring managers throughout the recruitment lifecycle to ensure business's needs and goals are fulfilled.
• Develop a holistic business understanding and manage stakeholder relationships including HR, hiring managers, and external partners.
• Own and drive innovative sourcing strategies, initiate new projects and/or optimise current processes to improve recruiting process and efficiency
• Conduct complex data analysis and share up-to-date, accurate, and value-adding market intelligence to business leaders to support business growth.
• Prequalify potential candidates to determine their qualifications
• Own interview scheduling process and communicate logistics to both candidates and hiring teams
• Manage candidate communication throughout the recruitment process and providing feedback.
• Ensuring a great candidate experience and advocate company as a great place to work for all candidates.

Requirements

• Proven experience with research/sourcing tools (ie. Boolean, LinkedIn and other alternative sourcing techniques) to identify & engage passive candidates within the internet industry talent space.
• Strong analytical and problem solving skills with capability to analyze high amounts of data to support business strategies and decisions.
• Excellent interpersonal skills with the ability to build rapport quickly with stakeholders and communicate effectively across all levels of the organization internally, as well as externally.
• Sourcing experience in a high-volume environment (via search firm or in-house recruiting environment)
• Experience partnering with recruiters, hiring teams and external partners across different offices.
• Ability to contribute in a fast-paced work environment and prioritize multiple functions and tasks.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/details/10306

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Job Responsibilities:

• Coordinating & scheduling interviews, following up with the hiring managers and notifying candidates of the interviews outcome, conducting initial remote interviews and screening
• Assisting in onboarding of new hires
• Administrative duties
• Attending to calls, enquries and visitors.
• Conducting market survey and feedback on corporate employee benefits

Requirements:

• Minimum "A" Levels or Diploma awarded by a Polytechnic in Singapore
• University Undergraduates may apply
• Good communication & interpersonal skills

Responsibilities:

• Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
• Collaborate with cross-functional teams to identify and resolve production issues.
• Perform root cause analysis and provide solutions to prevent future issues.
• Create and maintain documentation related to production issues and resolutions via JIRA.
• Implement and maintain processes and procedures to improve production support.
• Provide daily, weekly, and monthly reports on system performance and issue status.
• Ensure proper deployment and release of software updates & infrastructure patches/upgrades.
• Participate in on-call rotation and respond to production issues after business hours. There are two shifts, Morning (7 AM to 4 PM) and Afternoon (2 PM to 11 PM), running 7 days a week.
• Deployments during silent hours.
• Development work within the vendor product (about 10%-20% of time).

Preferred Qualifications:

• Bachelor’s degree in Computer Science or related field.
• 2–4 years of experience in Production Support or related role.
• Strong technical skills in Java, SQL, UNIX, and scripting languages.
• Ability to troubleshoot and resolve complex production issues efficiently.
• Excellent problem-solving and analytical skills.
• Effective communication skills to collaborate with cross-functional teams effectively.
• Willingness to participate in on-call rotation.

About this role:

Wells Fargo is seeking a Capital Markets Middle Office Specialist to join our APAC Sales Support team, predominately focused on covering the Japan sales team.

In this role, you will:

• Provide operational support for Fixed Income Credit/Rates sales desks across Asia (focused primarily on Japan) covering products including but not limited to Cash Bonds, US Treasuries, Mortgage-Backed Securities, Futures and OTC derivatives products.
• Perform daily front to back trade processing such as: Trade allocation, CTM trade affirmation and allocation, trade confirmation and SSI management
• Daily failed trade and risk management.
• Manage and build relationships with external clients, including email and phone query management, and act as the single point of contact for clients.
• Liaise with other support and control divisions such as Trading Middle Office and Settlement on resolution of day-to-day issues.
• Liaise and maintain relationships with global partners such as IT, COO, Ops Risk and Project Management.
• Take initiative to improve operational efficiency and ensure processes are performed in a robust and controlled environment
• Participate in UAT and new product initiatives.

Required Qualifications:

• 2+ years of Capital Markets industry experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Proficient in written and spoken Japanese due to internal and external stakeholder engagement

Desired Qualifications:

• Bachelor's degree in finance or relevant disciplines with minimum 5 years of relevant experiences
• Relevant experiences in Credit and Rates related products is an advantage
• Excellent communication and interpersonal skills with strong analytical/problem solving skills
• Detail orientated with strong sense of control
• Experience with CTM is an advantage
• Able to work on flexible hours to accommodate covering Japan business

• Handle all operational activities related to trade support, shipping document preparation, L/C
• Lead a team of operations, manage large-scale contracts
• Oversee bulk vessel shipments, ensure all shipments are in line with regulations
• Work closely with traders, shipping team, internal stakeholders
• Ensure all operational activities are align with international trade regulations, L.C, GAFTA, FOSFA, Incoterms

Responsibilities:

• Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
• Collaborate with cross-functional teams to identify and resolve production issues.
• Perform root cause analysis and provide solutions to prevent future issues.
• Create and maintain documentation related to production issues and resolutions via JIRA.
• Implement and maintain processes and procedures to improve production support.
• Provide daily, weekly, and monthly reports on system performance and issue status.
• Ensure proper deployment and release of software updates & infrastructure patches/upgrades.
• Participate in on-call rotation and respond to production issues after business hours. There are two shifts, Morning (7 AM to 4 PM) and Afternoon (2 PM to 11 PM), running 7 days a week.
• Deployments during silent hours.
• Development work within the vendor product (about 10%-20% of time).

Preferred Qualifications:

• Bachelor’s degree in Computer Science or related field.
• 2–4 years of experience in Production Support or related role.
• Strong technical skills in Java, SQL, UNIX, and scripting languages.
• Ability to troubleshoot and resolve complex production issues efficiently.
• Excellent problem-solving and analytical skills.
• Effective communication skills to collaborate with cross-functional teams effectively.
• Willingness to participate in on-call rotation.

Our client is a leading provider of maritime energy solutions.

• Oversee the Microsoft 365 environment to ensure optimal performance, security, and reliability.
• Monitor system health, troubleshoot issues, and provide support to users both remotely and on-site when needed.
• Work with internal teams to improve user experience and assist with onboarding/offboarding of employees.
• Manage IT hardware, software inventory, vendor relationships, and handle subscription billing.

Requirements:

• GCE O Level and above
• At least 2 years of experience providing L1 support in a mid-to-large enterprise environment with more than 100 employees.
• Hands-on experience as a Global Admin or in user administration, Intune management, and security management.
• Strong ability to troubleshoot issues with endpoint devices (Windows, Android, iOS) and resolve network-related problems.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Description:

The Techno-Functional Support Specialist will be a member of the IT BAU team, specifically focused on Oracle Fusion Cloud applications. Their primary responsibility is to ensure the availability of these systems and provide support for applications such as cloud Procurement, General ledger, Accounts payable, iExpense, Accounts receivable, and Fixed assets. As the expert analyst within the IT team, the Support Specialist will collaborate with various teams including tech infrastructure, application services, solutioning, project teams, and business users of the bank. They will actively follow up on reported issues from users and perform impact analysis for projects and enhancements that may affect the Oracle Fusion Cloud application.

Roles/Responsibilities

This position is responsible for the successful application support of Oracle Fusion Cloud Application implementation, Roll-out and system support from the technical side. Support and manage all OIC integrations, VBCS, PCS & App Composer deployed across HCM and Finance modules. Support and manage all existing Custom solutions/processes built on PaaS. Have well versed in WSDL, REST & soap APIs across all Fusion modules. The Individual will have to work on BI Reports, OTBI reports, Dashboards and write data exactions queries using SQL. Knowledge in Application Tools like FBDI, ADFDI, HDL & HSDL The scope includes both technology and business transformation across the domains of Financial Management The position involves day-to-day collaboration with the core Team members and working closely with each of the functional Business Owners/functional support managers Review Oracle fusion quarterly technical updates, understand, map to the business needs, test/validate cross functional and deployment them upon business confirmation, Should work with Oracle support team for application bugs/enhancements Adhere and support existing ITIL service management processes, such as change management, incident management and problem management. Embrace and adhere to support service level agreements agreed with the end user community Provide subject matter expertise and leading-edge thinking on trends, methodologies, tools, and techniques that will be useful to Oracle Fusion Cloud program activities

Prerequisites:

4+ years of IT experience application support of Oracle Fusion Cloud Application Expertise on OIC integrations and VBCS deployed across Finance and Core HR modules, BI/OTBI Reports, Dashboards Webservices & thorough understanding of REST/SOAP/WSDL Experience with business requirements, technical analysis and design, coding, testing, and implementation of customization Proven ability to be self-directed and operate effectively in a fast-paced, high-energy environment. Good knowledge in Unix/Linux, Oracle PL/SQL, DevOps and able to understand and communicate in the technical discussion with vendors Good communication skills to lead and coordinate discussions with all stakeholders. Incident, problem, and service outage management experience.

Install, upgrade, support and troubleshoot Windows 10 and Win 11 Office 365 and any other authorised desktop applications

· Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment

Perform remedial repairs on computers, laptops, printers and any other authorised peripheral equipment

· Return defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to ensure proper spare parts levels

· Safely package equipment for branches and arrange for the transport of the equipment

· Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that have authorized access to the network

Job Scope & Responsibilities:

• Excellent experience with supporting Windows 10
• Experience with a previous large scale Windows migration project a plus
• Have worked on Tickets and Requests Tools, has knowledge of Quality parameters SLA and tickets SLA,
• Ability to cope under pressure, Pay great attention and follow the instructions provided.
• Flexible to provide Branch & Weekend Supports
• Excellent customer facing skills, communication skills, comfortable working with all different levels of staff
• Minimum 3 year experience

POSITION SUMMARY

An IT support individual is in charge of supporting end user technologies, including desktop, printers, devices and potentially network and systems of all types, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical problems.

JOB RESPONSIBILITIES

• Provide support for end user desktops and laptops which include but not limited to internal hardware component replacements.
• Network, Desktop & Server OS support & administration.
• Provide first level troubleshooting & installation of software or firmware applications.
• Install, support & maintain IT peripherals such as keyboard, printer, projector & others.
• Support recurring tasks such as back up, patch management, IT system monitoring, cyber-security protection from viruses and spam wares attack, etc.
• Liaise & coordinate with IT vendors/suppliers on IT purchases, projects & support IT systems
• Update IT inventory & Licences, ensuring appropriate and sufficient level of vendor support.
• Planning, developing, and maintaining SQL databases.
• Maintaining the company intranet with basic programming.
• Attend to emergency calls & weekend /off hours support.
• Any other responsibilities & ad hoc assignment as required.

JOB REQUIREMENTS

• NITEC or higher.
• Min 1 year experience in IT field works.
• Knowledge of current Windows & mobile operating systems.
• Good knowledge in IT hardware & administration support for Microsoft Windows.
• Strong analytical & problem-solving skills.
• Candidates who are familiar Microsoft Dynamics NAV/Business Central, Microsoft Windows Server, Microsoft SQL Server, ASP.NET/.NET Core will have an added advantage.

We seek a skilled IT Application Support Analyst to join our consultancy team. This role requires expertise in supporting application deployments, troubleshooting technical issues using SQL, and collaborating with stakeholders to drive operational success.

Key Responsibilities:

Application Deployment and Support

• Assist in deploying enterprise-level applications, ensuring smooth implementation and minimal disruption.
• Troubleshoot and resolve application issues using SQL queries and other diagnostic tools.

Business Process Evaluation

• Analyze current business processes to identify inefficiencies and recommend improvement solutions.

Requirements Gathering and Analysis

• Collaborate with stakeholders to gather and analyze requirements, ensuring alignment with organizational goals.
• Document findings and communicate them effectively to relevant teams.

User Acceptance Testing (UAT)

• Conduct UAT to validate applications meet quality and functional specifications.

Stakeholder Collaboration

• Engage with stakeholders to gather critical insights and produce clear, actionable reports.

Project Coordination

• Support project management tasks, including developing plans, tracking progress, and ensuring timely delivery.

Qualifications and Skills:

• Proven experience in IT application support or a similar role.
• Proficiency in troubleshooting application issues using SQL.
• Strong analytical and problem-solving skills.
• Excellent documentation and communication abilities.
• Experience in user acceptance testing and application deployment.
• Familiarity with project management practices is an advantage.

Why Join Us?

Joining our consultancy means being part of a collaborative team that works on impactful projects for leading enterprises. This role offers opportunities to enhance your skills and contribute to delivering high-quality IT solutions.

Job Description:

The Techno-Functional Support Specialist will be a member of the IT BAU team, specifically focused on Oracle Fusion Cloud applications. Their primary responsibility is to ensure the availability of these systems and provide support for applications such as cloud Procurement, General ledger, Accounts payable, iExpense, Accounts receivable, and Fixed assets.

As the expert analyst within the IT team, the Support Specialist will collaborate with various teams including tech infrastructure, application services, solutioning, project teams, and business users of the bank. They will actively follow up on reported issues from users and perform impact analysis for projects and enhancements that may affect the Oracle Fusion Cloud application.

Roles/Responsibilities

• This position is responsible for the successful application support of Oracle Fusion Cloud Application implementation, Roll-out and system support from the technical side.
• Support and manage all OIC integrations, VBCS, PCS & App Composer deployed across HCM and Finance modules.
• Support and manage all existing Custom solutions/processes built on PaaS.
• Have well versed in WSDL, REST & soap APIs across all Fusion modules.
• The Individual will have to work on BI Reports, OTBI reports, Dashboards and write data exactions queries using SQL.
• Knowledge in Application Tools like FBDI, ADFDI, HDL & HSDL
• The scope includes both technology and business transformation across the domains of Financial Management
• The position involves day-to-day collaboration with the core Team members and working closely with each of the functional Business Owners/functional support managers
• Review Oracle fusion quarterly technical updates, understand, map to the business needs, test/validate cross functional and deployment them upon business confirmation,
• Should work with Oracle support team for application bugs/enhancements
• Adhere and support existing ITIL service management processes, such as change management, incident management and problem management.
• Embrace and adhere to support service level agreements agreed with the end user community
• Provide subject matter expertise and leading-edge thinking on trends, methodologies, tools, and techniques that will be useful to Oracle Fusion Cloud program activities

Prerequisites:

• 4+ years of IT experience application support of Oracle Fusion Cloud Application
• Expertise on OIC integrations and VBCS deployed across Finance and Core HR modules, BI/OTBI Reports, Dashboards
• Webservices & thorough understanding of REST/SOAP/WSDL
• Experience with business requirements, technical analysis and design, coding, testing, and implementation of customization
• Proven ability to be self-directed and operate effectively in a fast-paced, high-energy environment.
• Good knowledge in Unix/Linux, Oracle PL/SQL, DevOps and able to understand and communicate in the technical discussion with vendors
• Good communication skills to lead and coordinate discussions with all stakeholders.
• Incident, problem, and service outage management experience

• 6+ years experience in Database: HANA, MS-SQL

• Database Incident management, Event Management, Outage Management & Service Request Management

• Root Cause Analysis

• Support standard/non-standard Build activities

• Provide Database support to RDBMS such as HANA Database

• Supporting Backup & Recovery

• Alert handling and optimization

• Decommissioning of system/server as needed.

Are you passionate about technology and eager to solve complex challenges? Our client, a leading shipping company headquartered in Korea is looking for an experienced IT Support Specialist.

Your new role:

In this role, you will be at the heart of the technological operations, maintaining servers, supporting critical systems, and contributing to the digital transformation efforts. You will work in a fast-paced, global environment, ensuring their IT infrastructure stays secure and optimized for smooth shipping operations. Key responsibilities include responding to employee inquiries; repairing and replacing IT equipment as required; troubleshooting and resolving network issues; overseeing and maintaining servers located in the server room to ensure high availability and performance; working closely with HQ IT teams to address digital security, data protection issues, and ensure compliance with policies.

Requirements:

• Minimum of 2 years' relevant experience in IT support.

• Fluency in English and Korean language (both written and spoken) – to handle requests from headquarters in Korea.

• Strong technical skills (coding included).

• Strong understanding of server management and digital security protocols.

• This role is looking for someone already based in Singapore.

Benefits:

• Competitive salary package and benefits.

• Opportunities for professional development and career advancement.

• Dynamic and collaborative work environment with a diverse team of industry experts.

If you’re ready to leverage your technical skills in a growing industry, we want to hear from you!

Apply now and set sail on an exciting IT career!

Know someone who might be a great fit? Please share this opportunity with them.

Daphne Ng (EA Reg No: R1980651)

LinkedIn: https://www.linkedin.com/in/daphne-ngyiqi/

Email: [email protected]

Faststream Recruitment Pte Ltd

EA Licence No: 09C3403

About Giftano

Giftano is an online gift shop with a wide selection of premium handpicked gifts such as unique experiences, beautiful flowers, your favourite gift cards, luxurious hampers and many other thoughtful gifts perfect for any occasion. All gifts come with your own personalised greeting card and free shipping.

Giftano offers a super easy to use search tool to help you find gifts for that special someone. Users can find gifts based on occasion, category or based on whom they are buying for. It also offers one of the most universal gifting options out there with its own Giftano Card which allows the recipient to choose from any of the long list of brands and gifts listed on its website. Gifting made easy!

Looking to launch your career in e-commerce? We are a fast growing e-commerce company looking for new talent to join our amazing operations team. As the Customer Support Intern, you will learn the valuable ins and outs of the day-to-day logistics in the fast growing e-commerce vertical. Located near Boat Quay surrounding 3 MRT stations, Giftano was created to assist making the world a bit more generous, and today we are the leading online consumer gifting platform in Singapore.

If you are interested in being a key part of our growth engine and a key member of our team, this would be the role for you, so apply today!

Main Tasks

● Support the Operations Coordinator in the day-to-day duties such as:

○ Managing accurate entry and processing of all orders received

○ Planning and coordinating product delivery activities to ensure accurate and timely deliveries to customers

○ Manage customer order fulfillment and handling customers’ enquiries in a timely and professional manner

● Inventory management:

○ Ensure accuracy in stocktaking

○ Ensure proper replenishment of gift cards and other inventory for timely distribution to our partners and consumers

○ Preparation of stock reports for inventory review

● Work closely with merchants to ensure all product information such as pricing, description, product image, and inventory are up to date and available-to-sell

● Collaborate with internal teams (e.g. sales, marketing) to address customers’ issues

● Act as the point of contact for escalated issues from our clients as appropriate

● Provide support in any other administrative tasks in other department as required

Requirements

● Customer success enthusiast – You are the type of individual who enjoys putting your skills to use while helping people solve problems. You believe that giving our customers, merchants and partners the best user experience & service can bring success to the business, with passion in customer service that involves mainly email handling and calls

● Highly diligent doer, conscientious, punctual and great attention to detail

● A professional disposition and positive attitude

● Excellent command of English both oral and written with customer service skills

● Attentive and always ready to learn from your experienced managers

● Ability to multitask, prioritize and manage time effectively

● Skilled in Excel and MS Office / Google Suite

● Computer savvy and digital native

What's more?

● Young, vibrant team (Gen Zs and Millennials here!)

● Cozy office in luxurious co-working space

● Free flow of coffee and stocked pantry

● Bi-weekly team lunches and activities

• Working location: Hillview
• Salary: $2,800 - $3,000 + Commission + Bonus

Responsibilities

• Understand the market and find new avenues to generate business to hit department targets
• Find new avenues of growth through long-term service contracts to augment ad-hoc business.
• Assist in preparing proposals and quotations for incoming enquiries
• Prepare information and assist the Manager with tender submissions
• Provide input and assist with new digital and traditional marketing campaigns
• Follow up on submitted proposals and work closely with the Manager to foster strong relationships with customers
• Create and track submitted proposals and report status to the Manager
• Develop an appropriate network of industry contacts and reach out with direct marketing tools
• Liaise with manufacturers of products to study problems, troubleshoot technical questions and relay information back to Manager
• Represent at trade exhibitions and events as required
• Accompany the Manager for client meetings as needed.

Requirements

• Proficiency in Microsoft Office
• Relevant work experience

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

About the company

CGS International Securities Pte. Ltd. (CGS International) is an award-winning and market leading integrated financial services provider, ranked among the top securities houses in Asia.

CGS International taps on our wealth of global and ASEAN insights to offer equities trading, leveraged products, wealth management, investment banking, equities research, Shariah-compliant financing, fixed income, currency and commodities, structured products and prime brokerage services in over 15 countries and regions.

Along with its parent organisation China Galaxy Securities, a leading securities house in China, CGS International is trusted by more than 15 million customers globally.

Roles & Responsibilities

The successful incumbent will play an integral role in driving the Company’s overall strategies and initiatives and to support the Digital Platform’s roadmap, specifically to enhance and deliver the functions, features, and digital initiatives.

Job Responsibilities

The incumbent will be responsible for:

1. Handling of day-to-day operational tasks with quality standards and consistency

• Monitor, track and collect customer issues and provide system support to achieve customer satisfaction and frictionless experience on our trading platforms.
• Provide timely investigation of issues raised relating to online trading platforms, including dispute investigation and escalation.
• Perform change management activities such as raising JIRA tickets and providing timely customer communications and prompt updates.
• Monitor and ensure timely resolution of all customer issues in collaboration with relevant stakeholders (i.e. Client Services, Trading Representatives, Internal users, IT, etc).
• Manage service downtime, facilitate publication and communications of notices on all digital channels to clients and internal users.

2. Managing customer issues & system support

• Identify channel related issues and collate customer feedback.
• Perform first level investigation and resolve customer issues.
• Track and monitor issues to ensure timely investigation and resolutions.
• Liaise with vendor/service provider on customer resolutions in a timely manner.
• Prepare communications plan for online marketing campaigns and user engagement for service recovery.

3. Business process improvements on customer facing digital channels and functionalities

• Drive and execute process improvements and enhancements on all digital fronts with gold standards on customer and employee journeys.
• Monitor the Customers feedback/ratings on the digital channels to identify areas for improvement, define short term action points and long term fixes to remove pain points.
• Support Digital Channel’s projects and formulate new ways to improve and enhance the digital customer journey.
• Collaborate with cross functional technology & counterparties (including Operations, Client Services, Marketing, IT, Finance, Legal, Compliance, Risk, and others) to develop holistic, end-to-end digital solutions that fulfil customer and business needs.

4. Managing and being proactive in driving customer improvements initiatives

• Define business and user journey requirements for enhancements on online trading platforms to address user journey gaps.
• Prepare user requirements, functional specifications, process documentation, mockup screens and test scenarios/cases according to business requirements and objectives.
• Liaise with internal teams to ensure UAT testing, post-deployment verification.
• Ensure project timelines are met and scope performed according to requirements.
• Review, re-engineer and streamline existing processes in efforts to achieve process efficiencies, cost-savings and improved user experience.
• Prepare user training materials and user guide for user training.
• Formulate test strategies, perform and coordinate user acceptance testing with key stakeholders and seek for sign off.
• Provide post-implementation verification and support to ensure all issues are escalated and resolved in a timely manner.

5. Tracking of stats/data related to digital channels for periodic review

• Perform channel tracking and drive analysis through data.
• Use data to perform customer analysis and track customer satisfactions usage and pain points.

Job Requirements

To thrive and be successful in this role, you must have / be:

• Diploma holder and above preferably with knowledge and keen interest in technology and trading.
• Minimum 2 years’ experience in the trading platform support or technology industry
• Good understanding of Equities products, trading, and related processes.
• Experienced in performing user testing and verifications.
• Must be willing to work during Euro trading hours from 3pm to 12 midnight.
• Excellent communication skills and stakeholders management.
• A positive and can-do attitude in the work is a must.
• Able to work under pressure and fast paced environment
• May need to work beyond office hours, occasionally on weekends when required.
• Able to multi-task and prioritize work in alignment with Digital Platforms’ business objectives
• Customer-centric and think out of the box.
• Excellent analytical skills and problem solver.
• Self-motivated with a strong sense of ownership and accountability.
• Strong acumen in business process, requirements elicitation and documentation.
• Deliver results on time and with market standard quality.

Job Responsibilities:

• Compile and publish daily technical schedules that ensure rotation of show assignments.
• Ensure that maintenance works are carried out in a timely and efficient manner.
• Oversee and monitor team members during the execution of events and shows.
• Independently programme and operate ONE or more technical equipment and system* during medium to large scale technical rehearsals, events and shows.
• Independently operate TWO additional technical equipment and systems during small to medium scale technical rehearsals, events and shows.
• Maintain and carry out specialist repairs in ONE or more disciplines of equipment and systems as directed by the Technical Management.
• Train team members in daily operation shows, technical equipment and systems, in the areas on equipment operation and handling.
• Assist in identifying training needs.
• Ensure all aspects of RWS safety policies are strictly adhered to by both staff and external vendors.

*Technical equipment and systems include: Staging, Lighting, Sound, Audio-visual, Rigging, Show Control and Automation.

Job Requirements:

• Degree, Diploma, or WSQ Equivalent in a related discipline.
• With Degree, Diploma or WSQ Equivalent: 6-8 years of related industry experience required.
• Without Diploma or WSQ Equivalent: 8-10 years of related industry experience required.
• Related specialization in any area of Staging, Lighting, Sound, Audio-visual, Rigging, Show Control and Automation.
• Possess good interpersonal skills and people management skills.
• Flexible approach to working hours.

Join a major life insurer as a sales support for their Financial Advisory division and work with the sales leaders in ensuring all documentations including balance scorecards and fact find applications comply.

Key Responsibilities

• Perform checks on representatives’ fact-find forms.
• The checks are supplementary to what the sales leaders have reviewed.
• Pick out administrative errors including incorrect calculations, documentation inconsistencies and other administrative errors.
• Provide list of errors to sales leaders for their next action.
• Data entry of information into Excel for tracking and reporting purpose.

Experience

• Experience as a Financial Advisor or in sales admin support for Life Insurance
• Experience in reviewing fact find for Balanced Scorecard Framework is preferred but not mandatory

Company Reg No.: 201131609D | License No.: 24S2411 | Reg No: R1110891

Role Summary:

The Technical Project Manager will oversee and manage technical projects related to the enhancement, replacement, and installation of innovative entertainment systems across the Resort. This role requires a strong understanding of entertainment technologies, excellent project management skills, and the ability to collaborate with internal teams, vendors, and contractors to deliver projects on time, within budget and to the highest standards of quality.

Job Responsibilities:

• Coordinate and chair design and project development meetings to define the performance and technical scope of proposed systems, ensuring follow-up actions are completed and documented.
• Plan, organize and maintain detailed project documentation, including specifications, site drawings, timelines, resource allocation, bills of quantities, and deliverables.
• Oversee vendor procurement by engaging internal teams, reviewing technical clarifications, evaluating vendor proposals, and ensuring required permits and reports are prepared.
• Supervise and track vendor execution progress, organize site access, and support installation activities while providing regular updates to stakeholders.
• Collaborate with teams to develop and execute site acceptance tests, final site inspections, and required project documentation, such as SATs and operational manuals.
• Facilitate training sessions and manage the project handover process to relevant teams, ensuring post-installation reviews are conducted.
• Monitor compliance with safety and operational guidelines, industry standards, and local regulations throughout the project lifecycle.
• Track project progress, manage payment stage approvals, and address any additional tasks or responsibilities as required.

Job Requirements:

• Degree, Diploma or WSQ Equivalent in a related discipline.
• With Degree, Diploma or WSQ Equivalent: 8 – 10 years of related industry experience required.
• Without Diploma or WSQ Equivalent: at least 10 years of related industry experience required.
• Proficiency in project management tools and methodologies with a proven ability to plan, organize and complete tasks in an acceptable timeframe.
• Knowledge of AutoCAD, Revit, or similar design software.
• Familiarity with Q-Sys, and similar audio networking platforms.
• Flexible approach to working hours with an ability to manage multiple projects simultaneously in a fast-paced environment.
• Experience in entertainment equipment and systems including: Staging, Lighting, Sound, Audio-visual, Rigging, Show Control, SFX and Automation.
• Strong knowledge of industry standards and safety protocols.

We are seeking a dedicated Support Engineer professional to join our team to ensure the smooth operation of our systems and applications. The ideal candidate will have strong technical skills and be able to collaborate with various departments to support and maintain our software systems.

Responsibilities:

• Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).

• Collaborate with cross-functional teams to identify and resolve production issues.

• Perform root cause analysis and provide solutions to prevent future issues.

• Create and maintain documentation related to production issues and resolutions via JIRA.

• Implement and maintain processes and procedures to improve production support.

• Provide daily, weekly, and monthly reports on system performance and issue status.

• Ensure proper deployment and release of software updates & infrastructure patches/upgrades.

• Participate in on-call rotation and respond to production issues after business hours. There are two shifts, Morning (7 AM to 4 PM) and Afternoon (2 PM to 11 PM), running 7 days a week.

• Deployments during silent hours.

• Development work within the vendor product (about 10%-20% of time).

Preferred Qualifications:

• Bachelor’s degree in Computer Science or related field.

• 2–4 years of experience in Production Support or related role.

• Strong technical skills in Java, SQL, UNIX, and scripting languages.

• Ability to troubleshoot and resolve complex production issues efficiently.

• Excellent problem-solving and analytical skills.

• Effective communication skills to collaborate with cross-functional teams effectively.

• Willingness to participate in on-call rotation.

Internal ref: No bh id (N)

Regards,

Lini

Recruitment Consultant

R22108463

• Development experience in technologies like Java, Spring boot, SQL, Shells scripts, C#.net
• Experience of DevOps tools and framework to monitor applications.
• Enhance existing development, release, support process to maintain/improve service level & quality.
• Use dev-ops tools and frameworks to monitor applications and build recovery processes.
• Team player with good inter-personal skills and ability to work with other teams as well as with multiple cross-functional stakeholders.
• Min 7 years of total experience in Application Support / Development
• Provide Solution's and Coordinate with infrastructure activities for applications from initiation to go-live.
• Experience in Linux environments and command line tools.
• Good problem solving and process improvement skills, detailed and logical in thought process, able to articulate clearly and have good written and verbal communication skills.

1 year contract under employment agency payroll

Salary: Up to $5690 (company does not offer bonus)

Working location: Changi Business Park

Working Hours: 9am to 6pm

There is no shift however if any issues in production, the candidate must take ownership of resolving the issues.

For releases it will be weekend and candidate must be flexible to come to office on weekends to manage change releases. comp off will be given accordingly for the weekend support.

Skills and Experience Required:

• At least 2 years working in an L2 Application Support Environment

Core technical competency required :

• Linux; Unix Shell Scripting
• SQL (MYSQL/MSSQL)
• Java/Web-based (Troubleshooting & debugging skills)
• OpenShift/Docker

Role and Responsibility:

• To provide quality day-to-day L2 Production support for Java/Web-based application.
• To coordinate and support infrastructure maintenance activities.
• To manage implementations of new application releases, hering to the best practices of the release management process.
• To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
• To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.
• To enhance existing support process to maintain/improve service level & quality.

Good to have experience:

1. AngularJS
2. ActiveMQ
3. Elastic Search
4. Application Monitoring Tools
5. CI/CD (Continuous Integration & Continuous Deployment)
6. Python
7. Microservices concept

• Experience in application implementation projects in financial institutions would be advantageous
• Strong analytical and problem-solving skills
• Ability to perform impact analysis in a structured manner
• Good verbal & written communication skills
• Proactive and able to work independently and under pressure
• With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment