Role and Responsibility :-

• To provide quality day-to-day L2 Production support for Java/Web-based application.

• To coordinate and support infrastructure maintenance activities.

• To manage implementations of new application releases, hering to the best practices of the release management process.

• To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.

• To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.

• To enhance existing support process to maintain/improve service level & quality.

Skills and Experience Required:

• At least 2 years working in an L2 Application Support Environment

Working Hours :-

• 9 to 6PM

• There is no shift however if any issues in production, the candidate must take ownership of resolving the issues.

• For releases it will be weekend and candidate must be flexible to come to office on weekends to manage change releases. comp off will be given accordingly for the weekend support.

Core technical competency required :

• Linux; Unix Shell Scripting

• SQL (MYSQL/MSSQL)

• Java/Web-based (Troubleshooting & debugging skills)

• OpenShift/Docker

Good to have experience:

• AngularJS

• ActiveMQ

• Elastic Search

• Application Monitoring Tools

• CI/CD (Continuous Integration & Continuous Deployment)

• Python

• Microservices concept

• With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment.

Registration No. / Unique Entity Number: 199801439D

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

Job description

We are seeking a motivated self-starter for an entry level administrative position in our company. You will be part of a core administrative support team and will be trained in HR & Admin, Purchasing, Leasing and Customer Service.

You will work closely with the HR, Facility and Leasing teams, so strong communications skills are a must. We strongly prefer proactive & hardworking candidates that are able to manage a broad scope of work duties.

Your responsibilities may include one or more of the following areas:

• Information/record management including maintaining date and records
• Support in office management and general administration duties
• Coordinate and support the team's workflows and processes

Job requirement:

• Min GCE A Level / Diploma holder
• Fluent in spoken and written English
• Proficient in Microsoft Office applications especially Excel
• Resourceful, independent and self-motivated
• Good communication and co-ordination skills
• Able to multi-task

Interested candidates are invited to apply with the following details:

• Last drawn salary
• Reason for leaving current and/or past employment
• Expected salary
• Date of availability

We regret that only shortlisted candidates will be notified.

Purpose and Scope

Our Client is embarking on a major transformation journey that focused on improving value, deepen market presence, and capture product innovation and growth. At the core of this transformation is the Company’s Digital business aiming to further strengthen its leadership position through the modernization and innovation of its technology capability. The candidate will be responsible for all end user computing support and delivery of group defined solutions.

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Perform system changes and developments to any of company systems and applications to agreed standards and timescales.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Conduct routine maintenance, monitoring and administration on IT systems, hardware, network, and business applications.

• Provide video and audio-conferencing system support to end users

• Supporting D&T projects/initiatives

• Liaise with external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support.

• Answer technical queries and meet operational service levels

• Ensure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.

• Work as a team member and share knowledge with colleagues.

• Work to agreed personal development plans to broaden the skill range available for all systems and application areas.

• Generate KPI’s and reports to publicise and share details on the IT service and IT activities.

• Provide user training, hints and tips and other user assistance as required on company’s systems and applications.

• Provide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.

• Be available to support the business during ‘out of core hour’ working time.

• Overall management and delivery of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

• Proactively supports and operates solutions and takes measures to enhance processes and improve service delivery.

• Monitoring of Unified Communication, Telephony, Audio Visual and Video Conferencing Infrastructure to ensure optimal service delivery.

• Support local and overseas\remote offices Unified Communication, Telephony, Audio Visual and Video Conferencing infrastructure.

• Manage incidents and requests from customers.

• Administration and patching of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

Job requirements

• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile / smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

• To demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.

• Work to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation

• The ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications

• The ability to work within a team and be willing to share learning and to learn from others.

• Possession of good verbal and written communication skills.

• Maintain good personal skills and an ability to cope with potential conflict.

Qualifications and Experience

• IT / engineer related diploma from polytechnic or degree from university

• Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• ITIL Foundation V3 would be beneficial

• Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• Familiarity with professional development standards

• Thorough knowledge of IT products and the marketplace

• Maintaining a good network of contacts within IT and within the business

• It is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Skype, Zoom, BlueJeans messaging and conferencing.

• Preferably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

• Technical working knowledge of on premise and/or hosted contact center solutions, features, and capabilities, IVR and common business call flow.

Job Description:

Are you a proactive and detail-oriented individual looking to join a dynamic team? We are seeking an Aftersales Executive/Sales Support to manage our aftersales operations and ensure customer satisfaction. If you thrive in a fast-paced environment and have a knack for problem-solving, we want to hear from you!

Key Responsibilities:

· Prepare and issuance of quotations for spare parts within 48 hours.

· Process customer orders within 48 hours.

· Acknowledge purchase orders from customers.

· Update customers on delivery schedules and any delays.

· Prepare Commercial Invoices and Packing Lists for local/direct deliveries.

· Coordinate delivery instructions with Germany HQ

· Print Delivery Orders for warehouse for local deliveries.

· Address any order discrepancies with HQ upon customer request.

· Send delivery notices to customers upon order completion.

· Request shipping documents and/or Air Waybills (AWB) from HQ.

· Compile billing documents for the Finance Department.

General and administrative:

· Manage and respond to emails from our general inbox

· Request additional information from email senders

· Regularly learn and update with new & existing product knowledge and application

· Direct emails to the appropriate parties as needed

Requirements:

· Strong organizational and communication skills

· Ability to work independently and as part of a team

· Proficiency in Microsoft Office Suite

· Proficiency with cloud invoicing systems

· Experience in aftersales or sales support is a plus

Benefits:

· Competitive salary with negotiable terms.

· Comprehensive perks and benefits package.

· Opportunity for career growth and development.

Job Description:

• Support large scale IT infra environment on 24/7 basis; Ready to work in shifts and standby support
• Providing technical application/architecture support to infra and application teams; Assisting with system integrations and infrastructure
• Identifying and resolving technical issues; support day to day operations
• Provide operational support like shakedown, monitoring the availability of the applications, deployment, system health check, etc
• Attend to incidents and problem resolution within stipulated SLA
• Support SRs and changes; Follow the ITSM process
• Administer and maintain the system; Maintain availability and optimal performance of the systems
• Maintaining and updating technical documents and procedures
• Support and upgrade of software (IIS, .Net Framework, 3rd party monitoring tools, etc)
• Work with the vendor like Microsoft, IBM for upgrades/issues/analysis
• Interface with different stakeholders in the project (security team, customers, infra and application teams)

Requirements:

• Degree in IT, Computer Science or equivalent
• Minimum 5 years of IT support and programming experience in Windows Servers, IIS, .Net Framework,C#,VB, Asp.Net, PowerShell, Javascript
• Experience in monitoring, tuning and troubleshooting of IIS, .Net Framework related issues.
• Good understanding of server, Operating systems, network, firewalls, Load balancers, Active Directory, Database, etc.
• Good knowledge in ITIL
• Good troubleshooting and communication skills
• Able to work well in a team environment
• Shift work is required for this position on 24x7 on rotational basis, including weekends and public holiday.
• 12 hours rotating shift as per duty roster (including 1 hour lunch break) including Saturday, Sunday and PH.
• 2 days work, 2 days off

Working Hours: 9am-6pm

Responsibilities:

• Provide high-quality L2 support for Java/Web-based applications in production.
• Coordinate and assist with infrastructure maintenance activities.
• Oversee and manage the implementation of new application releases, following industry best practices for release management.
• Collaborate with cross-functional teams (Peer Application Teams, Infrastructure, Vendors, Security, and Change Management) to ensure seamless support and minimal disruption to business operations.
• Respond to production issues promptly, adhering to the agreed-upon Service Level Agreements (SLAs) with the business.
• Continuously enhance existing support processes to improve service levels and overall service quality.

Requirements:

• A minimum of 2 years of experience in an L2 Application Support role.
• Proficient in Linux and Unix Shell Scripting.
• Strong SQL knowledge (MySQL/MSSQL).
• Hands-on experience with Java/Web-based application troubleshooting and debugging.
• Familiarity with OpenShift/Docker.
• Experience in application implementation projects in financial institutions would be advantageous.

Kumon is the world's leading after-school enrichment programme. It was founded in 1954 in Japan, and the Kumon Method originated from a father's love for his son. The programme has over 4 million students, and learning opportunities are offered in more than 60 countries and regions worldwide. The main goal of Kumon is to help individuals discover their potential and develop their abilities to the fullest, thus nurturing human capital that will contribute to global society.

If you share the same passion for developing children and seeking a meaningful career that contributes to their development on a global level, Kumon invites like-minded candidates to join as an Associate, Management Support.

Job Purpose:

The main purpose of this position is to facilitate communication of policies and activities of the head office in Japan and the regional headquarter to each country by providing interpretation, translation support and secretarial services for Kumon Asia & Oceania's Management.

Duties & Responsibilities:

• Provide translation and interpretation from Japanese to English, and vice versa:
• Translate various documents such as presentations, newsletters, reports, company policies and speeches etc.
• Interpret and facilitate communication between Japanese and non-Japanese speaking stakeholders.
• Support Management in secretarial and administrative tasks, such as handling expenditure, travel arrangements, schedule meetings, coordinating and monitoring reporting schedules.

Knowledge and Skills Requirements:

• High proficiency in both Japanese (preferably JLPT level 1 or near-native) and English languages
• Strong written and verbal communication skills
• Proficient in MS Office (Excel, Word, PPT) and video-editing

Credentials and Experience:

• A Bachelor’s Degree or a Diploma from a recognised institution in any discipline
• At least 2 years' professional experience in interpretation and translation

Special Requirements:

• Strict confidentiality obligations
• Excellent communication and interpersonal skills
• Able to work in a team-oriented environment
• Ability to prioritize and manage tight deadlines
• Willing to travel overseas

Team Support, Customer Solutions and Innovation, AP

Customer Solutions and Innovation (CSI) is a DHL's cross divisional commercial and innovation unit. We are responsible for managing DHL's largest and most strategically important customers. In a very competitive market, CSI work with our Business Units colleagues and provide value beyond what the customers expect, building stronger ties with Customer key decision makers. We focus on understanding our customer business and industry challenges and applying proven DHL solutions.

Principal Accountabilities

a. Team and management Support

- Administrative support of the VP sector Head (e.g. travel arrangements, meeting coordination and preparation).

- Drive core administrative duties and develop ongoing process enhancements for the sector.

- Facilitate new team member onboard process.

- Become a “GeT” super user; manage purchase order process ensuring a smooth, accurate and timely turnaround including defining SOP for accounting process.

- Prepare accurate invoices with itemized detail according to vendor agreement and work stream.

- Manage and track team’s travel, leave, and training schedules.

- Review and analyse T&E report for the team on monthly basis.

b. Sales support activities

- Organize and take minutes for monthly Sales Meetings.

- Provide analysis of sales-related data and information.

- Maintain the contact database for both internal and external customers.

- Prepare supporting materials, notes and presentations for meetings.

- Provide support to sales managers including researches and presentations.

c. Event Management (Internal/ Customer Activities)

- Coordinate and organize both onsite and offsite team-related activities such as townhalls, offsites and kick-offs.

- Support Events Team in end-to-end practical setup and delivery of conferences & events.

- Support planning, management and controlling of event budgets.

- Support Marketing materials developments and coordination.

Education / Qualification / Certification / Requirements:

- Minimum of + 5 years of relevant working experience supporting senior management or equivalent.

- Excellent Computer literacy, MS Office skills (Word, Excel, PowerPoint).

- Good networking skills and personal judgement.

- Interaction with AP, EMEA & AM region. Proficiency in English - both written and spoken knowledge are essential (Mandarin will be an added advantage).

- Strong organizational skills and meticulous (processes, data, reporting).

- Result-driven attitude.

- Strong communicator and relationship builder.

- Strong team player and “hands-on” approach.

- Quick learner.

ST Engineering is a global technology, defence and engineering group with offices across Asia, Europe,

the Middle East and the U.S., serving customers in more than 100 countries. The Group uses technology

and innovation to solve real-world problems and improve lives. Our dedication to excellence and our

strong track record have earned us a distinctive reputation for quality and trust as a global technology,

defence and engineering group, spanning across the aerospace, smart city, defence and public security

segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the

Singapore Exchange.

Join our Cyber Team

We are an industry leader in cybersecurity with over two decades of experience, we deliver a holistic

suite of trusted cybersecurity solutions to empower cyber resilience for government and ministries,

critical infrastructures, and commercial enterprises. Backed by our indigenous capabilities and deep

domain expertise, we offer robust cyber-secure products and services in cryptography, cybersecurity

engineering, digital authentication, SCADA protection, audit and compliance.

Tasks description

• Job Opening, Job Amendment, Sales Confirmation, Cost Transfer, Job Closing, Billing

• Treasury / Hedging

• Inventory

• Month end closing/ Reporting on CACL (Current Assets/ Current Liabilities)

• Projects incl ERP Harmonization/ Continuous Improvement/ Automation

• Ad hoc projects as assigned

Tasks Delivery

• Deliver task on time with quality as requested

• Willing to work OT (if required to deliver the work)

• Able to demonstrate thorough analytical skills process

• Able to think and work independently with minimum but clear guidance

Technical Skills Requirements:

• Hands on and familiar with Project Management / WBS in SAP

• Handling/Analyze Thousands of WBS data regularly

• Contract Assets/ Contract Liabilities

• Return on Capital Employed (RoCE) concept

• Orderbook concept

Other Requirements:

• At least more than 5 years of Financial Accounting and Business Controlling experience;

• Proficient with MS Excel, MS Powerpoint, SAP

• Knowledge on Project Costing/ WBS settlement will be preferred

• Strong business acumen, analytical skills and sound knowledge of accounting, taxation standards and relevant statutory requirements

• Able to work independently under high pressure with very limited resources

• Strong communication and presentation skills

• Work Location: Jurong East

Find out more: https://www.stengg.com/cybersecurity

ST Engineering believes in fostering a culture where team members are encouraged to overcome challenges, explore new ideas, and work together to succeed. We value individuals who are determined to push beyond the boundaries, and have a thirst for knowledge, continuous learning, and self-improvement.

Job Description & Requirements

In Aperio Technology Solutions, our commitment to how we serve our customers and our breadth of experience and knowledge enables us to better secure customers’ environments, helping customers enhance their overall IT infrastructure, security, and support.

Job Description

• Working hours from 5.30 to 10.30 pm
• Provide support technical assistance to end-users, diagnosis, and troubleshooting of technical problems.
• Deployment, maintenance, upgrading, and support of client computer systems (hardware, software, OS, network, etc.)
• Windows OS, AD, Office 365 configuration and administration, patching & file server management
• Maintain high user satisfaction with excellent customer service, offering solutions to meet clients’ needs.
• IT asset management and other ad-hoc duties will be assigned as and when needed
• Knowledge of Freshwork will be an added advantage.

Job Requirements

• Good knowledge of Windows OS, AD, and Office 365, with basic IT network skillset.
• 2-3 years of relevant working experience, preferably from an SI environment
• Strong problem-solving skills and a positive attitude
• Good coordination and communication skills with internal and external customers
• Able to work independently with minimum supervision
• Excellent customer management skills
• Entry-level candidates are welcome to apply

Job Info:

• Monday - Friday; 9 am - 6 pm
• Office Location: Boon Keng

Key Responsibility:

• Coordinate sales meetings and events.
• Support daily sales-related documentation tasks.
• Ensure efficient facilitation of the sales process upon receiving Purchase Orders.
• Assist with meeting minutes, documenting key notes and action items.
• Provide support in preparing and submitting tender documents for the sales team.
• Prepare quotations and invoices.
• Assist the sales team by compiling and organizing necessary documents for client interactions, aiding team members in the field.
• Collaborate with the sales team to streamline sales processes.
• Focus on administrative tasks to ensure smooth back-end operations for sales.
• Perform ad-hoc duties as assigned.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Chan He Guang | EA Personnel No.: R23117560

Want to be part of a fun and exciting team in one of the fastest growing IT companies in Singapore? Xtremax is an established IT company that provides IT services such as website development and design to government agencies and private companies to help them transform their digital experience. We are expanding and actively looking for an experienced and highly motivated individual for the Technical Support role.

Responsibilities:

• Provide customer support by answering phone and email enquiries
• Primary investigation, information gathering before escalating to internal team for further diagnosis
• Manage operational issues/risks in a timely manner; escalating when necessary
• Keep track of service requests to meet service KPIs
• Follow standard operating procedures, and respond professionally
• Communicate effectively between customers and development team on escalated issues
• Understanding of issues raised by customer
• Good sense of ownership to customers’ reported issues and track them through resolution and bring to closure of ticket raised
• Serve as a key point of contact based on agencies assigned
• Cross functional collaboration: You are required to work with different teams within our organisation to meet the needs of our business.
• Escalate critical issues / roadblocks to the Technical Support Team Lead

Requirements

• Minimum polytechnic diploma in IT, computer engineering, or relevant experience
• Preferably have knowledge in cloud services (eg. Microsoft 365, Amazon Web Services, Microsoft Azure, Google Cloud)
• Preferably have knowledge in ticketing system (JIRA)
• Good interpersonal and communication skills
• Strong analytical and problem solving/troubleshooting skills
• Strong interest in technology
• Ability to communicate highly technical information to both technical and non-technical customer audience
• Ability to work independently and as a team in a dynamic environment

By submitting your resume/CV, you consent and agree to allow the information provided to be used and processed by or on behalf of Xtremax Pte Ltd for purposes related to your registration of interest in current or future employment with us and for the processing of your application for employment.

You also represent to us that you have obtained the consent of your referees when you disclose to us their personal data for the purpose of conducting reference checks.

The personal data held by us relating to your application will be kept strictly confidential and in accordance with the PDPA. You may also refer to our Privacy Policy for more details here: https://www.xtremax.com/privacy-policy

We regret to inform you that should you not consent to providing the necessary data required for us to process your application, your application will be considered void.

Apply for this job

Task: The Intern, Customer Support will have the opportunity to assist our customers with their problems while using R&S products and services. This role will ultimately help establish our reputation as a company that offers excellent customer support during all sales and after-sales cycle.

Responsibilities:

• Provide assistance to customers' queries while using R&S products in a timely and accurate manner, via phone, email or ticketing system
• Identify customer needs and provide timely resolution of problems or escalation on behalf of customers to appropriate next level of technical support personnel
• Update the ticketing system databases with information about technical issues and useful information provided by customers
• Improving existing ticketing system by evaluating system process and making recommendations
• Frequent interaction with sales and technical support for resolving customer issue
• Other ad-hoc assignments as assigned by the supervisor

Requirements:

• Graduating students from ITE / Diploma in Business/ Engineering or relevant field of studies
• Good communication (i.e. writing and speaking) and interpersonal skills
• Attention to detail, proactive, self-motivated and willingness to learn
• Possess good customer-focused and results-oriented attitude
• Willingness to coordinate and work with colleagues across other departments or countries
• Proficiency in MS Office (MS Excel, Words and PowerPoint)
• Excellent time management skills and the ability to prioritize work

About the Company:

Rohde & Schwarz is home to in-depth engineering know-how and highly innovative and committed employees. We're recognized as a world market leader in wireless communications. Plus, we develop future-oriented products for many growth markets such as mobile phone technology, radiocommunications and digital television. We do business in more than 70 countries worldwide, and we value individuals who share our main objective: To be the best!

Rohde & Schwarz Singapore is the competence centre in the heart of Asia for sales, systems & projects, service & repair, calibration; R&D and customer support. We aim to bring Rohde & Schwarz's technical competence one step closer to our customers in the region. Together with the Asian subsidiaries and agents, the Regional Headquarters (Asia Pacific) located in Singapore forms the integral part of the company's multi-cultural sales and distribution network to service our customers.