JOB DESCRIPTION

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Senior Technical Support Consultant (Level 3) plays an important role in making sure that happens.

The Senior Technical Support Consultant (Level 3) handles escalated support requests from Technical Support Consultant (Level 2) where they can’t handle as well as any projects that require on-site implementation. When help is needed the Senior Technical Support Consultant (Level 3) can turn to the Team Leads and Technical Manager for guidance and support.

ROLES AND RESPONSIBILITIES

• Responsible for Level 3 support and escalations for network and System issues;
• Configure and install network devices such as routers, switches, firewalls, load balancers, etc.
• Monitor network to ensure optimum performance, reliability and availability;
• Work closely with internal and external teams for problem resolution;
• Perform maintenance and upgrades of systems and networks;
• Check on resource utilisation for trending and capacity planning purposes;
• Adhere to policies on change management to ensure success of such projects;
• Implement security measures and ensure that policies are followed to reach the required level of security;
• Work on and resolve escalated Helpdesk Tickets
• Delight our Clients with a Friendly, Quick and Helpful Experience
• Provide the Client with advanced on-site troubleshooting
• Provide the Client with on-site installation & removal of equipment
• On-Site Hardware Maintenance and Support
• Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
• Managing and recording all work though our Ticketing System
• Make sure that Client Documentation in well maintained
• Split tickets that have several issues into their own individual ticket
• Make sure that tickets aren’t “stale” throughout the process
• From time to time the projects team will need additional resource to help deliver projects on-site
• Create and maintain documentation for on-site processes
• Escalate tickets that require Team Leads or Technical Manager support
• Work with Level 1 and Level 2 Engineer to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
• Identify, Communicate and Mitigate potential risks to the Technical Manager and Clients
• Follow the schedule provided by the Team Leads or Technical Manager or appointed Service Coordinator / Dispatcher
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
• Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
• Identify opportunities for improvement and make constructive suggestions for change
• Contribute to the process of innovative change effectively
• Undertake other duties as required by the Technical Manager

JOB REQUIREMENTS

• 4 to 6 years of work experience
• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent) or higer
• CCNA certification would be an advantage
• At least 4 years of hands-on experience in network device configuration and troubleshooting, as well as system and OS support.
• Proven work experience as a Network Engineer, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Good knowledge of cloud concepts and networking
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

• Guide and oversee a team of technical professionals, including project and system engineers, to deliver project management, system commissioning, technical support, and pre-sales services. The aim is to meet customer requirements and fulfill the company's objectives.
• Set up clear communication within the team. Keep everyone informed about project updates, organizational changes, and other important information.
• Evaluate performance, establish goals, and offer feedback to team members to boost their performance and promote career development.

Requirements:

• Degree in Electronics Engineering or equivalent.
• At least 5 years of supervising a group of engineers experience in Security Industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

· Experienced in gathering, defining and translating business needs into Business Requirements where IT teams can use for effective analysis and IT solution definition.

· Experience in managing requirements from initiation to closure by working with business stakeholders and technology delivery teams - End to End.

· In-dept knowledge in wealth management - client reporting functional area: Asset, Cash, regulatory, tax reporting etc.

· Experience and sound knowledge about SWIFT and ISO20022 messages.

· Experience in Agile/scrum methodology, including defining a minimal viable product, and exposure to other software development methodologies.

· General understanding of system development - Mainframe and Java based applications.

· Understanding in webservices (SOAP/REST) and supported data structures such as XML, JSON.

· Plan, communicate and perform acceptance testing including documenting traceability, agreement on entry and exit criteria, test strategy, coverage and test scenarios.

· Experience in troubleshooting and ability to drive investigation of issues raised by end user under the L3 line of support.

· Should possess knowledge of agile development and tools – JIRA/Confluence.

· Strong written and verbal communication skills.

Strong interpersonal skills and results-oriented team player

Who we are

Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world’s 10th largest bank by total assets.

• Our Singapore center (“ISAP” or “Information Systems Asia Pacific”) is the 2nd largest IT setup (after Paris Head Office) for Crédit Agricole CIB's worldwide business. We work daily with international branches located in 30 markets by:

- Envisioning and preparing the Bank’s futures information systems

- Partnering and supporting core banking flagships and transverse areas in their large scale development projects.

- Providing premium In-house Banking applications,

• This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.
• We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

Cash Management and Corporate Banking Services (CCS) Department

CCS is at the heart of many large and deep IT transformation programs of the bank. Our expertise on conducting such programs makes us a key actor of the transformation of strategic activities of the bank like Cash Management, Payments, Financing and Trade Finance. The information systems we produce, with budgets in excess of 100ME, have a profound and lasting impact on CACIB digital transformation and are key for the bank success and competitive advantage.

We are also supporting everyday our clients by building and maintaing the international Information System of CACIB.

Business focused and technology oriented at heart, our DNA has been built on our love for business and engineering challenges as well as the construction of full innovative, scalable and extendable Information Systems.

We ensure our success in such complex missions with a “human-first mindset”, focusing on nurturing our talents, developing our expertise, with agility, collaborative and continuous improvement mindset as our core values.

Propeller Trainee Programme
What you can expect when you join our programme:

• A 1 Year Program to accelerate you into a full fledge junior contributor
• A clear progression path with a structured feedback loop
• You will be provided with 12 weeks of training2 weeks of Fundamental and 10 weeks of specialized on the job training
• Access to learn from some of the best in tech, byJoining our IT communities
  Attending our Business & Tech Talks
• Graduation Ceremony + Promotion in title.

Position

As a Business Analyst within the CCS team, you will be put in-charge of developing and maintaining the digital solutions for CA-CIB.

Our digital solution is tailored to our corporate customers across the globe, allowing access to complete reporting of all their accounts, treasury and trade finance operations and process payments across markets.

Having to implement new digital solutions for the bank, you will tap on your business acumen to effectively communicate strategic ideas and work together in a team with Developers, Project Managers, Technical Lead and Co-Business Analysts.

Main responsibilities

As a Business Analyst, your field of work includes the following:

• Propose solutions for the new requirements.
• Write functional specifications, mock-ups and diagrams for enhancements and bug fixes.
• Prepare demo/presentation materials and release notes.
• Keep up-to date the existing documentation (data dictionary, user guide etc.).
• Communicate with support team for Production matters.
• Provide and monitor application support.
• Facilitate various test activities (regression, integration, functional test).
• Prepare functional test cases - prepare acceptance report summary on per release basis.
• Provide regular support (prepare testing steps) to test automation experts.
• Define functional test scenarios.
• Collaborate with developers to support other departments’ testing / developer teams.
• Record issues utilizing tracking tool with priority and severity and alert the management.
• Prepare and maintain documents (Release Notes, Test Plans/Guides, Project Requirement Baseline, Functional Specifications, User Stories and other standard documents).
• Coordinate with other developers and business analysts as needed to deliver solutions on time and with good quality.
• Coordinate with business teams and co-contributors

Requirements:

• A Bachelor’s or Postgraduate degree from a recognized university.
• Prior experience in an “Agile Delivery Environment”, sound knowledge of latest Java related technologies and software development procedures.
• Good understanding of both IT systems and business processes, and a discipline to follow defined procedures.
• Tenacious in sourcing information, attention to details, ability to evaluate and summarize, skills in confidentiality, discretion and judgement are vital.
• Possess intellectual curiosity and interest in finding new ways to do things, and a willingness to work on new topics and to collectively propose innovative solutions
• Exceptional analytical abilities, critical thinking and problem–solving aptitude, combined with strong written and verbal communication skills.
• Adaptable to changing business needs, has a drive for customer focus and ability to work well with functional and technical teams.
• Strong team player committed to collaboration and camaraderie, with openness to sharing knowledge.
• Self starter with outstanding qualities such as leadership, resilience, integrity, strong organizational skills and the ability to work well with a diverse group of people, as shown in your participation in varsity and extracurricular, social activities.

Interest applicants will need to apply via the below link:

https://jobs.jobvite.com/ca-cib-isap/job/ohJ3pfwc

Wells Fargo is seeking a Vice President, Lead Tax Analyst (APAC), to be based in our Singapore office, reporting to the Head of International Tax. Learn more about the career areas and lines of business at wellsfargojobs.com.

Supporting the APAC platform, the successful candidate will find an exceptional opportunity to develop professionally through exposure to all aspects of international corporate tax issues of a diversified financial services company.

The candidate will support the International Tax team in respect of the responsibilities outlined below and will be located in our Singapore office.

This role will encompass International Corporate Tax compliance, reporting and advisory work, including management and oversight of the work performed by the APAC Tax Analyst. Corporate tax support with Projects will also be a key component of the role.

The candidate will have experience of international corporate tax issues, be a self-starter and a clear communicator with all levels of management. The candidate will need to demonstrate the ability to work independently and pro-actively with Wells Fargo business lines, legal entities, and functional support groups.

In this role, you will:

• Support the APAC platform, the successful candidate will find an exceptional opportunity to develop professionally through exposure to all aspects of international corporate tax issues of a diversified financial services company.
• Support the International Tax team in respect of the responsibilities outlined below, as well as the wider International Tax team as and when required.
• This role will encompass support and assistance in relation to International Corporate Tax compliance, reporting and advisory work. Corporate tax support with Projects will also be a key component of the role.
• The candidate will ideally have experience of international corporate tax issues, be a self-starter and a clear communicator with all levels of management.
• The candidate will need to demonstrate the ability to work independently and pro-actively with Wells Fargo business lines, legal entities, and functional support groups.

Key responsibilities will include:

• Being the primary point of contact on corporate tax matters within the APAC region and ensuring knowledge sharing across the APAC and wider International tax teams.
• Liaising closely with colleagues in the International tax team to ensure that group initiatives are implemented within the region.
• As the senior APAC tax team member in region, co-ordinating regional activities of the APAC tax team (dotted line reporting).
• Review and present (when required) tax update slide packs at board and management committee meetings.
• Management and maintenance of, and adherence to, the tax governance and controls framework for the APAC region.
• Manage the outsourcing of the compliance process for APAC entities to ensure that all tax filing and payment obligations are completed accurately and within the statutory deadlines. This includes liaising with colleagues in other areas (eg Finance, HR) to ensure information is provided on a timely basis, escalating as required, and supervising local agents in APAC to perform these services.
• Ensuring accurate and timely reported tax disclosures in financial statements and management accounts.
• Reviewing and advising tax accruals, tax payments and group relief if applicable.
• Liaising closely with Transfer Pricing colleagues, and local teams such as Finance, Indirect Taxes, Legal, Treasury, Compliance and Risk as required.
• Responding to and resolve APAC tax authorities’ enquiries in a timely manner.
• Implementing process efficiencies to facilitate and enhance tax compliance.
• Advising the business on ad hoc queries, including advice to the business on new products and initiatives.
• Reviewing changes to tax legislation and consider impact for Wells Fargo’s APAC entities, including drafting tax memoranda.
• Reviewing and providing corporate tax technical analysis and input to key projects and restructuring initiatives.
• Acting as a technical expert on direct tax matters for key stakeholders, co-ordinating as required with other team members to provide comprehensive advice to the business and the broader tax team.
• Provide training and regular updates to Key stakeholders.

Required Qualifications:

• 5+ years of Corporate Tax experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Required Qualifications:

Qualifications /Experience required

• Post-qualification experience preferably within banking or financial services.
• Corporate Tax experience either in practice and/or in-house.

Technical Knowledge

• Strong understanding of APAC issues for a multinational company.
• Strong understanding of tax accounting and corporate tax reporting.
• Good in-depth knowledge of international tax issues such as permanent establishments, residence, transfer pricing and tax treaties.
• Understanding of the processes for corporate tax reporting and compliance.

Business Skills

• Deal regularly and effectively with business areas and other support areas.
• Ability to communicate clearly and concisely on international tax matters with senior management and other non-tax personnel.
• Strong interpersonal and team working skills with the ability to build solid working relationships with internal and external stakeholders.
• Adept at dealing with competing priorities and able to work well under pressure.
• Ability to communicate effectively both verbally and in writing with strong interpersonal skills.
• Liaise with and manage external advisors, engagements and business relationships.
• Ability to understand relevant business area issues and developments.
• Manage time effectively to consistently and timely deliver against targets.
• Ability to work independently and effectively in order to manage multiple projects and competing priorities.
• Excellent analytical and problem-solving skills.

Personal and Interpersonal skills

• Strong team working skills.
• Display integrity, initiative and commitment through interactions with colleagues

Job Expectations:

• Familiarity with APAC tax issues for a multinational company.
• Strong understanding of tax accounting and corporate tax reporting.
• Knowledge of international tax issues including permanent establishments, residence, transfer pricing and tax treaties.
• Understanding of the processes for corporate tax reporting and compliance.
• Deal regularly and effectively with business areas and other support areas.
• Ability to communicate clearly and concisely on international tax matters with senior management, and other non-tax personnel.
• Ability to communicate effectively both verbally and in writing with strong interpersonal skills.
• Liaise with and manage external advisors, engagements and business relationships.
• Ability to understand relevant business area issues and developments.
• Manage time effectively to consistently and timely deliver against targets.
• Ability to work independently and effectively in order to manage multiple projects and competing priorities.
• Excellent analytical and problem-solving skills.

Responsibilities:

• Monitor vessel operational needs and repairs preventive maintenance to avoid down time and port state control issues.
• Coordinate with vessel operators for any repairs to be carried out that affects the vessel schedules.
• Arranging repairs and service as required and negotiating for competitive price.
• Planning and monitoring of vessel operational budget.
• Preparing of vessel dry docking specifications, budgets and reports.
• Supervise dry docking repairs and daily reporting of activities.
• Monitoring of vessel dry docking cost and updating to the management weekly and before departure.
• Preparing the vessel for class surveys, updating of survey status and maintaining vessel in Class
• Vetting the vessel requisitions, quotation and approvals.
• Monitoring of vessel daily report, main engine parameters, Lub oil Robs status, work report done.
• Monitoring vessel lub oil consumption.
• Monitoring vessel lub oil sample analysis and advising the vessel for corrective actions if required.
• Vetting the fuel oil analysis results and advising the vessel if spec is not met.
• Monitoring vessel machinery R/Hs and PMS system.
• Prepare vessel for third party inspection and vetting vessel in coordination with Marine Manager, Marine Superintendent and the Master.
• Carry out vessel routine inspection and visits.
• Vetting of senior officers joining the vessel, signing off debrief and pre-joining briefing
• Vetting hot work permit, risk assessment system
• Assessing into computerized safety management system for reviews.
• Carry out root cause analysis for technical break down reports, accident and incident.
• Carry out investigation for root cause of machinery breakdown and preventive measures
• To coordinate with underwriters surveyors, Class surveyors and repair company / yard for H&M / P&I matters. Compiling of cost and reports for submitting to underwriters
• Carry out pre- purchase S&P inspections
• Supervising taking over of vessel management as well as sales of vessel.
• Hands on experience and able to trouble shoot and motivate crews to perform duty respectively
• Willing to sail with vessel for short voyages and evaluate machinery problems and to plan for repairs to prevent stoppages and breakdown

Requirements:

• COC Class I Marine Engineer .
• Hands on experience and able to trouble shoot and motivate crews to perform duty respectively
• Willing to sail with vessel for short voyages and evaluate machinery problems and to plan for repairs to prevent stoppages and breakdown.
• Fresh sea going Marine Engineer with Chief Engineer experience looking to step ashore are encouraged to apply

• Overall responsible for technical operations of the assigned oil tankers.
• Ensure that the vessels achieve the necessary technical standards and performance.
• Manage the vessels certificates and documents to ensure they are systematically updated and stored.
• Prepare and manage vessels’ technical budget and monitor dry-dockings and other required repairs and maintenance jobs.

Requirements:

• Chief Engineer or Second Engineer (COC Class 1/Class 2)
• At least 2 years of experience as Technical Superintendent for Oil tankers.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gfYCX8Kf

• Exposure to latest technologies
• Concrete project timeline

About the company
Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for Senior Network Engineer (LAN , WAN & firewall) to join their team.

About the job
Your role involves:

Supporting/troubleshooting and implementation of Cisco network devices (Routers, Switches, Firewall and etc) devices across Asia

Monitoring network performance, handling upgrades and network optimisation

Handling and ensuring network related service requests for are responded

Establishing service level management practices to ensure that the level of service from external service providers are defined and being adhered to

Skills and experience required
As a successful applicant, you will have at least 3 years of experience in Cisco network routers and switches.

CCNA certification will be highly preferred.

Whats on offer
This is an excellent opportunity to join a leading company with exposure to latest technology.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gfYCX8Kf (EA: 94C3609/ R1219669)

OUR COMPANY

We, at RegASK are a high growth global RegTech company leveraging technology and global network of experts to revolutionize regulatory intelligence, serving the LifeSciences (MedTech, CROs, Pharma) and FMCG industries (Food, Personal Care). RegASK team is highly diverse with more than 10 nationalities across 3 continents, we are entrepreneurial and very agile, enjoying the benefits of working across industries and across the globe. We are currently recruiting highly motivated talents to expand its team and support its ambitious growth plans.

RegASK is an international, diverse and rewarding place to work. If you are a builder, highly autonomous in your working style, and eager to problem solve, we would love to hear from you.

RegASK is part of Sprim Global Investments portfolio, a group of 500+ people in 19 offices across 6 continents, finding solutions, discovering and implementing new ideas to deliver better health.

THE POSITION

Title: Quality Assurance (QA) Analyst

As a Quality Assurance (QA) Analyst, you will play a crucial role in the software development life cycle by thoroughly testing and validating software applications to ensure they meet the highest quality standards. Your attention to detail, analytical mindset, and passion for delivering flawless software will contribute to the success of our projects.

Key Responsibilities:

Test Planning:

• Collaborate with cross-functional teams to understand project requirements and specifications.
• Develop comprehensive test plans and test cases based on project documentation.
• Develop and track test metrics

Manual Testing:

• Execute manual testing procedures to identify software defects and inconsistencies.
• Conduct functional, regression, and user acceptance testing.
• Defect Reporting:
• Document and prioritize identified defects, working closely with the development team to ensure timely resolution.
• Provide clear and detailed bug reports.

Test Documentation:

• Maintain accurate and up-to-date test documentation, including test cases, test scripts, and test results.
• Contribute to the creation and maintenance of testing standards and best practices.

Collaboration:

• Work closely with developers, product managers, and other stakeholders to ensure effective communication and understanding of project requirements.

Requirements:

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology or any other relevant discipline
• 3 to 5 years of experience in manual software testing.
• Experience in Agile, software development life cycle (SDLC) and testing methodologies.
• Proficiency in creating detailed, comprehensive, and well-structured test plans and test cases.
• Excellent analytical and problem-solving skills.
• Strong communication skills with the ability to articulate testing processes and findings.
• SQL & data analytics skills are essential
• Able to write/execute queries for Mongo and MySQL Databases

How to Apply:

If you are excited about this opportunity and believe you have the skills and qualifications to excel as our QA Analyst, please submit your resume for consideration.

We appreciate all applications, but only selected candidates will be contacted for an interview.

Thank you for considering joining the RegASK team. We look forward to reviewing your application!

I. Product research, customer research, market research

a) Conducting research and analysis on the local market, local industries; financial and industrial, banking policies on Asia Pacific Region

b) To research on banking products for financial institutions, corporates, fund management and give opinion in develop such products to support Vietnamese clients in Vietnam

c) To propose and cooperate training courses

d) Other given tasks supporting the Chief Representative

II. Job requirements

1. Skills

• Academic background: Bachelor degree or higher in Economics, Finance, banking or related.

• Languages: Prioritized PR/Singaporean with fluency Vietnamese speaking, writing, reading, listening.

• IT skills: Proficiency in Word, Excel, PowerPoint

2. Experiences

• Minimum 3 years of experience in banking and finance or the related fields

• Experiences in working with banks in Vietnam

• Experiences in relationship management with corporate clients in Vietnam and/or other Asia Pacific countries

• Experiences in market research, client research in banks and international organizations

3. Knowledges

• Possession of profound knowledge in banking services, banking analysis, financial analysis, policy procedures

• Profound knowledge in economic, politics and society of Vietnam, Singapore and Asia Pacific

• Possession of experiences in strategic development, brand development and risk forecast

4. Preference

• Master Degree in Finance & Banking, Economic, Business Administration

5. Candidates who require Work Pass, Employment Pass need not apply

Application file including Curriculum Vitae and copies of related degrees, certificates are to submit via email [email protected]

Time to apply: From 18 Dec 2023 to 31 Dec 2023

Only shortlisted candidates will be invited for interview.