Summary of the role

As a Technical Consulting Analyst, you will manage customer relationships, communicate complex Revenue Management and Dynamic Pricing concepts, and ensure customer satisfaction by solving problems and maintaining trust. You will develop business acumen in airline practices, train customers on best practices, and analyze data to provide insightful reports. Additionally, you will identify upsell opportunities, participate in pre-sales engagements, and contribute to internal and team growth by networking.

In this role you’ll / Your main responsibilities:

• Manage and deliver activities related to Revenue Management and Dynamic Pricing.
• Communicate complex concepts to various audiences.
• Anticipate and eliminate any roadblock to customer satisfaction and business adoption, identify and mitigate with your customer any risk on the project delivery, scope or timeline, articulate and justify accordingly the relevant alternatives and remedies.
• Maintain customer trust.
• Understand airline business practices and our capabilities, identify and implement best practices.
• Train customers on best practices.
• Understand and explain the methodology used in our solutions.
• Analyze and present large datasets to customers.
• Develop business adoption roadmaps.
• Identify upsell opportunities.
• Participate in pre-sales engagements.

About the ideal candidate

• Master’s or university degree in business management, engineering, or operations research.
• Experience in the airline industry (preferably in revenue management, pricing, network planning, or sales and marketing).
• Experience in information technology (preferably in travel and tourism).
• Skills in data science and visualization, and operations research.
• Curious and eager to learn.
• Passionate about the airline industry.
• Customer-centric.
• Accountable and results-driven.
• Flexible, open to changes, and proactive.

COMPANY DESCRIPTION

YTL PowerSeraya, a wholly owned subsidiary of YTL Power International, provides value-added solutions in the electricity generation and retail of multi-utilities, and tank leasing. With a registered capacity of 2,047.7MW, it is one of Singapore's largest electricity generators.

The group has 3 subsidiaries: Geneco (Seraya Energy), which retails electricity for homes and businesses; PetroSeraya, the oil storage and tank leasing arm; and Taser, operating the Tuaspring Power Plant. YTL PowerSeraya is committed to being a fair and progressive employer, adopting four Tripartite Standards under the TAFEP. In 2023, we also received the Plaque of Commendation (GOLD) at the NTUC May Day Awards.

RESPONSIBILITIES

The Technical Analyst/Consultant will document business and functional requirements and analyse and design technical solutions to meet the business requirements. The ideal candidate will have a strong background in technical analysis, excellent problem-solving skills, and the ability to work effectively with cross-functional teams including strong business stakeholder management skills.

Responsibilities

General

• Develop and maintain business, application and data architectures and specifications.
• Develop and maintain SOPs and checklists to support BAU monitoring and project implementations.
• Prepare and maintain application and data architecture documents.

Delivery

Responsibilities in difference stages of the delivery cycle

• PLAN: Support the project/delivery manager in planning and managing initiatives or projects. Candidate may be required to take on scrum master role to break down work items and schedule them for sprint delivery.
• DESIGN:
  • Requirements: Collaborate with stakeholders to design and document functional and non-functional requirements, ensuring clear and comprehensive specifications.
  • Solutioning: Conduct detailed technical analysis of business requirements, system specifications, and existing processes to identify solutions and improvements. Design and develop technical solutions, including data models, system integrations, and workflows including preparation of technical user stories.
• TEST:
  • Develop and execute test plans in SIT to validate technical solutions, ensuring they meet the specified requirements and function correctly.
  • Review UAT plan, test cases and coordinate with users and testing team on actual UAT execution and resolution of UAT defects. Ensure regression and sanity tests are performed for major deployments.
• BUILD: Manage clarifications of requirements and solution details with technical team to ensure that the build and testing phases are fully aligned with the requirements matrix.
• RELEASE: Assist the delivery manager in reviewing release notes and coordinating with IT Ops, business stakeholders and vendors/developers for the release to production and post live verifications.
• POST DELIVERY: Assist delivery manager in managing the resolution of production issues and working with the team on providing the root cause analysis and closing issues with business users

Requirements:

• Degree in Computer Science, Information Technology, or a related field.
• At least 5 years' experience in technical analysis, system design, and/or development
• Have led/facilitated business requirements and solutioning workshops with the business and technical teams and have prepared business, functional and technical specifications.
• Experience in designing solutions and creating high level designs of applications including interfaces, servers and workflows.
• Experience in client relationship management and/or project management in a technological context.

The following skills, knowledge and traits are preferred:

• Technical Skills:
  • Proficiency in programming languages (e.g., Java, C#, SQL), system integration tools, reporting tools and database management systems.
  • Working knowledge of SQL to form database queries for application support investigations.
• Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret complex technical information and develop effective solutions.
• Communication Skills: Able to communicate effectively across the organization including business and technology personnel. Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Project Management: Experience with project management methodologies (e.g., Agile, Scrum) and tools.
• Tools and Technologies: Familiarity with business process mapping tools and software development tools and version control systems such as Agile DevOps routines and Microsoft Azure DevOps Tool.
• Attention to Detail: High level of accuracy and attention to detail in all aspects of technical analysis and documentation.
• Team Player: Ability to work collaboratively in a team environment and contribute to team success.
• Adaptability: Flexibility to adapt to changing business needs and technologies.
• Customer Focus: Strong customer service orientation with a focus on delivering value to the business.

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

The Investment Office of NUS is recruiting 1-2 analysts to join our inaugural Analyst Program. This is a 2-year program offering the opportunity to learn about asset allocation, different investment strategies in various asset classes, risk management, portfolio management and operations.

Duties & Responsibilities

Investment Work:

• Assist in researching and sourcing for investment ideas
• Assist in the execution of investment due diligence work, including qualitative and quantitative analysis of prospective investment opportunities, interviewing the managers, reference checks, industry/sector research, preparing recommendation memo and legal documentation review.
• Assist in the portfolio monitoring and management of existing investments
• Assist in preparation of reports, presentation or updates to the investment committee, NUS management or other stakeholders
• Assist in taking meeting minutes for internal and external meetings
• Assist with any other ad-hoc duties/projects required by the Investment Office

Operations work:

• To support automation of existing processes, specifically to help organize data.
• R or Python to develop script for standard reports
• Design reporting dashboards with Power BI
• Risk and performance reporting and analysis for the portfolio
• Support compliance and operational due diligence

Qualifications

Requirements

• Bachelor degree or higher; strong academic performance
• Inquisitive, passion and interest in investing
• Soft-skills: excellent written and verbal communication, critical thinking, problem-solving, adaptability, learning agility and teamwork
• Technical skills: proficiency in Word/Excel/PPT, R or Python, data analysis and visualization
• Prior part-time work or internship experience preferred

• Responsible to oversee the day-to-day planning, management, operations and safety of facilities management works and service with adequate administrative staff.
• Responsible to carry out systems' heath and obsolescence monitoring, obsolescence management, crisis management, fire safety management, investigation and carry out rooy cause analysis of the incident, not limited to accident, power outage, and systems failure.
• Shall be full-time on-site
• Contract period Jan’25 – Jun’25

Position Overview:

To ensure nominated vessels are maintained & operated in line with Statutory Instruments, Company Policy & Safety Management System, Industry Best Practice & Vessel Owners Requirements.

Key Responsibilities & Accountabilities:

1. Act as the single point of accountability, monitoring all onboard activities and providing Technical & Operational Guidance and Support to the Master & crew of nominated vessels as required.
2. Ensure Safety & Environmental Compliance with respect to Statutory Regulations, Company Policy & Safety Management System, Industry Best Practice, and owner’s requirements are given the highest priority by both the shore and vessels staff.
3. Monitor and support all operations onboard nominated vessels closely, provide assurance that they are undertaken in full Compliance with Statutory Regulations, Company Policy & Safety Management System, Industry Best Practice, and owner’s requirements, whilst meeting efficiency & economic expectations.
4. Ensure compliance with Wallem’s SMS, flag and class’s rules and regulations, state requirements, TMSA and other vetting agencies’ conformance.
5. Support Operations superintendent and work together for common objective to operate vessels as required under the SMS and within the purview of Shipman Agreement.
6. Responsible for all budgetary expenditure on nominated vessels, provide timely reports & analysis to Fleet Manager(s) and Owner(s) as required.
7. Responsible for operating vessels within KPIs set out by Wallem’s SMS while maintaining priority on safety and pollution prevention. Technical Superintendent works with other departments of Wallem for meeting commercial expectations and maintaining vessels sea-worthy.
8. Act as Client/Owners point of contact ensuring the highest level of customer Service & Satisfaction are maintained whilst also protecting the Wallem brand and our employees from risk.
9. Provide Direction, Coaching, Guidance, Mentoring and Evaluation of senior sea staff to ensure that all operations are carried out safely & successfully whilst also enabling senior sea staff with their individual career progression & development.
10. Monitor and maintain a thorough knowledge of current Technical Superintendents Work Instructions which maybe subject to review and revision from time to time, whilst completing all Tasks detailed in the Technical Superintendents Work Instructions for nominated vessels.
11. Monitor and optimize vessels and seafarers’ performance. Collaborates with other stakeholders to ensure that vessels and seafarers have adequate resources to perform.
12. Review, write and provide feedback on development area of seafarers, work-performance during specific contract, while setting clear goals and targets.
13. Act as part of the Shore base Emergency Response team as required.
14. Complete any additional tasks as reasonably requested by the Fleet Manager.

Requirements:

• Engineer Officer Qualification, with First Class Chief Engineers Motor license from an IMO whitelist country; OR
• Degree in Marine Engineering/Naval Architecture/Mechanical Engineering or other related.
• Minimum of 2 years’ sailing experience as Chief Engineer onboard; OR
• Minimum of 1 year's experience as Technical Superintendent within the Maritime Industry ashore.
• Able to handle mixed vessels types (e.g dry cargo, containers, gas carriers, RF containers)
• Salary will be commensurate with experience of the candidate.

“If you have the drive for achievement, we’d love to hear from you. Please apply in strict confidence with your full resume and contact details.

Information collected will be kept confidential and used strictly for recruitment purpose only.”

• Responsible to oversee the day-to-day planning, management, operations and safety of facilities management works and service with adequate administrative staff.
• Responsible to carry out systems' heath and obsolescence monitoring, obsolescence management, crisis management, fire safety management, investigation and carry out rooy cause analysis of the incident, not limited to accident, power outage, and systems failure.
• Shall be full-time on-site

• Responsible to oversee the day-to-day planning, management, operations and safety of facilities management works and service with adequate administrative staff.
• Responsible to carry out systems' heath and obsolescence monitoring, obsolescence management, crisis management, fire safety management, investigation and carry out rooy cause analysis of the incident, not limited to accident, power outage, and systems failure.
• Shall be full-time on-site
• Contract period Jan’25 – Jun’25

• Manage day-to-day technical operations, including attending daily toolbox meetings, compliance with WSHA.
• Respond to emergency fault calls during office hours/standby duties after office hours in rotating duty roster and ensure timely rectification of issues.
• Liase with users and authority to prepare and submit detailed work proposals for job requests.
• Prepare costing, condition assessment, and proposal for maintenance works.
• Responsible for inventory record, drawings, documentations and defect liability period registers.
• Compile and maintain service reports, licenses/certificates on site.
• Prepare and submit certificate of completion for maintenance works and services monthly, and prepare monthly claims.
• Supervise and follow up with sub-contractors to carry out corrective maintenance/adhoc works and to rectify defects reported by quality control/auality, assurance, auditor/users.
• Check and certify works done by sub-contractors.
• Perform any other technical tasks as and when required.

Office Location: Punggol Digital District

Job Description:

• Quotation and Tender Preparation: Prepare accurate and detailed quotations for clients, ensuring alignment with project specifications, costs, and timelines.
• Tender Submission: Prepare and submit tender documents for projects, ensuring all requirements are met and deadlines are adhered to.
• Cost Estimation: Analyze project details to estimate costs for materials, labor, and other resources, ensuring competitiveness and accuracy.
• Vendor and Supplier Coordination: Work with suppliers and subcontractors to gather necessary pricing and technical details for tenders.
• Technical Support: Provide technical assistance in reviewing and responding to project inquiries, ensuring the right solutions are proposed.
• Documentation and Record-Keeping: Maintain accurate records of quotations, tenders, and all related correspondence.
• Follow-up and Feedback: Follow up with clients post-submission to address any questions or revisions needed.

• Responsible to oversee the day-to-day planning, management, operations and safety of facilities management works and service with adequate administrative staff.
• Responsible to carry out systems' heath and obsolescence monitoring, obsolescence management, crisis management, fire safety management, investigation and carry out rooy cause analysis of the incident, not limited to accident, power outage, and systems failure.
• Shall be full-time on-site

• Manage day-to-day technical operations, including attending daily toolbox meetings, compliance with WSHA.
• Respond to emergency fault calls during office hours/standby duties after office hours in rotating duty roster and ensure timely rectification of issues.
• Liase with users and authority to prepare and submit detailed work proposals for job requests.
• Prepare costing, condition assessment, and proposal for maintenance works.
• Responsible for inventory record, drawings, documentations and defect liability period registers.
• Compile and maintain service reports, licenses/certificates on site.
• Prepare and submit certificate of completion for maintenance works and services monthly, and prepare monthly claims.
• Supervise and follow up with sub-contractors to carry out corrective maintenance/adhoc works and to rectify defects reported by quality control/auality, assurance, auditor/users.
• Check and certify works done by sub-contractors.
• Perform any other technical tasks as and when required.

Office Location: Tuas Naval Base

Responsibilities

Responsible for providing technical expertise and support to our sales team, including product demonstrations, technical presentations, and customer consultations. This role involves working closely with customers to understand their needs and provide solutions that meet their requirements.

• Collaborate with the sales team to understand customer needs and develop solutions that meet those needs
• Provide technical expertise and support throughout the sales process, including product demonstrations, technical presentations, and customer consultations
• Ensure timely creation of quotations on SFDC, follow up on purchase order and creation of SIF in CMS/CSS
• Provide technical support and troubleshooting for customers, both remotely and on-site as needed
• Develop and maintain a deep understanding of the company's products and services (up-to-date knowledge of industry trends and emerging technologies)
• Work closely with the product team to ensure a thorough understanding of product capabilities and limitations
• Participate in trade shows, conferences, and other industry events as needed
• Provide training and support to sales team members

Requirements

• Bachelor's degree in a relevant field (e.g., biology, molecular, biotechnology)
• Minimum of 2 years of experience in local academic research area, a focus on NGS products and services will be a plus
• Strong understanding of NGS technology and the life sciences market
• Ability to understand complex technical concepts and explain them in a clear and concise manner
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team

About the role

McConnell Dowell seeks an experienced RTO for one of our major infrastructure projects in Singapore.

Key Responsibilities

• Inspection and supervision of Archi work, including but not limited to ALC wall & drywall, off-site precast toilet units, off-site precast façade panels factory, epoxy flooring, vinyl flooring, carpet flooring, plastering, painting, raised floor system, ceiling, screeding, tiling, waterproofing, room handover, defects, auto-door testing, lift interior, & resolving conflicts between Architectural, Structural & M&E works.
• Inspect and conduct all required tests for the project.
• Preparation & issuance of site memos on bad workmanship & non-compliant works.
• As-built drawings checks.
• Highlight safety issues as & when observed.
• Attend and witness all on-site testing of architectural works as required by the Client and authorities.
• Check that all architectural works are carried out according to the approved drawings and specifications and conform to all authority standards and requirements.
• Inspect the completed works and record all defects for rectification before handing them over to the Client.

About You

To be considered for this role, you will have;

• Diploma in a relevant field and a minimum of 8 years of architectural experience, along with at least 5 years of experience in supervising construction for projects of similar scale and complexity in a local context.
• Has good working knowledge of Architectural and Interior Design finishing works and compliance with local Building Regulations.
• Prefer to have LTA MRT project experience.
• Able to work alt sat work week.

If you are interested in adding value and contributing success to building a key infrastructure project, we encourage you to apply for this exciting opportunity with McConnell Dowell.

About Us

McConnell Dowell – Creative Construction

Our purpose is Providing a Better Life. We do that through delivering projects that connect, support and sustain communities, and through providing career opportunities that challenge, reward and grow our people.

From remote major resources and energy projects to city-shaping transport and water infrastructure, we have constructed thousands of high-quality, complex projects for our customers and communities over more than 60 years, in Australia, New Zealand, the Pacific Islands and Southeast Asia.

Why join us?

The work you’ll do will have a tangible positive impact on people’s lives, including yours. The diversity of our projects, roles and locations means greater development opportunities. We invest in our people to set and reach personal and professional goals and we have some of the best mentoring minds in the business to help you do that. Because when you grow, we all grow.

McConnell Dowell actively seeks and celebrates diversity, inclusion, and individuality. In a culture low on ego and high on support, we encourage everyone to make an impact. We're big enough to take on community-shaping projects, but agile enough for you to have an influence on how we do things.

So, join us, be you, and help us create better together. Apply now!

This role is being sourced through McConnell Dowell directly and not accepting applications via external recruitment agencies.

The ideal candidate will be responsible for driving the company's key performance indicators by delivering an exceptional user experience. In order to do this, the candidate will develop, strengthen and lead an effective technical service team, ensuring and maintaining high quality of standards.

Responsibilities

• Drives sustainable annual growth of service business.
• Supports field service engineers in resolving technical issues, workflow enhancement and career growth.
• Improves quality of service operations and delivery.
• Supervises service jobs, monitors service contract take-up rate, analyzes market trends and customer feedback to make strategic decisions.
• Enforces service team's faithful adherence to quality protocols, observance of local and international regulations.

Daily operations include:

• Builds positive team engagement to align with corporate objectives.
• Identifies and assigns team members for upskilling or other skill developments which are required in the jobs.
• Assists scheduling and job assignments to engineers, ensuring optimized deployment of resources according to each month's requirements.
• Highlights significant technical issues for the attention of the management.
• Motivates service team members to encourage customers to sign up for service contracts.
• Prepares and submits monthly reports for revenue, operations and technical matters to the management.

Requirements

• At least a bachelor's degree in engineering / chemistry / science.
• At least 2 years of experience in leadership/manager roles with direct subordinates. Familiar with performance appraisal and evaluation for promotion.
• Good hands-on attitude with track record in positive customer feedback.
• Good at managing team dynamics and operational challenges, able to resolve issues without escalation.
• Good verbal and written communication skills in situational reporting in English.
• Able to perform data analysis using Excel Pivot / Power BI to make strategic decisions.
• Possesses a logical thinking approach to analyze technical issues, be proactive and diligent in resolving challenges.
• Embraces (KAIZEN) philosophy with a strong desire to always improve work processes and decisive in execution.

We regret that only shortlisted candidates will be contacted.

AEDAS is a leading global design practice dedicated to creative excellence and diversity in the built environment. We are a global platform for the most talented architects and designers, focused upon delivering locally-celebrated solutions for cities, communities and clients. Our global network of 11 offices forms a diverse staff base with skills across all sectors in architecture, interior design, building consultancy, master planning, landscape and urban design.

To support our continuous growth and expansion in Asia, AEDAS Singapore is seeking a committed candidate for the following position:

Responsibilities:

• Manage and control revisions of all documentation to ensure consistency of AEDAS deliverables as defined by the Team leader.
• Responsible for specific areas of the design and project development. where required by the project leader
• Assist in the process of coordination with external design teams, organizations or companies, managing its digital related aspects as directed.
• Prepare, develop and edit, under the guidance of the project leader or nominated architect, Sketches, Drawings, Models, Images, Specifications and other documents relating to a project or competition.
• Assist Architects / Designers & Project Leaders in controlling change i.e. Preparation of RVO’s and historical records reflecting change.
• Understand project statutory submissions and controls and to ensure comprehensive compliance documents are prepared as directed.
• Manage the CORENET interface for all submissions work.
• Understand and be familiar with the Singapore BIM standards and guides.

Requirements & Attributes:

• Diploma or Technical Certificate in Architecture/Building Construction
• Minimum 5 years relevant experience in architectural draughtsmanship and technical coordination;
• Proficient with the latest versions of AutoCAD, project information databases and specification writing;
• Experience in BIM and Revit will be an advantage;
• Construction drawings skills;
• Familiar with Singapore standards and e-submissions;
• Familiar with Singapore statutory requirements;
• Self motivated, organized and enthusiastic.

Job Summary

The Lead Salesforce Architect role will be responsible for building and mentorship of a multi-skilled Salesforce team as well as design and implementing Salesforce solutions for our customers that follow best practices in both IT and Salesforce projects.

Responsibilities

• Manage robust teams of Salesforce.com delivery team members, including BAs, Tech Leads, Architects, Developers & QA
• Perform project and program management activities, including project financials.
• Liaise and manage collaboration between horizontals to bring in synergies and ensure successful delivery
• Take accountability of delivery of work packages to customer facing project teams, ensuring packages are delivered on time and with quality
• Ensure for all projects, each Apex method developed has an equivalent test method with at least one valid unit test (using an assertion)
• Ensure total test coverage within QA and higher environments is at least 85%
• Ensure all code is peer-reviewed against Cognizant development standards prior to deployment to QA
• Maintain and publish Salesforce development standards to broader technical teams on a quarterly basis
• Ensure developers are incorporating code review feedback prior to deployment to QA. Enforce the practice with regular training & project audits.
• Ensure version control has been correctly setup at the beginning of the project
• Ensure all developers are using version control as the source of truth for development
• Be an active part of the COE, owing technical & solution reviews for all projects on a regular basis
• Reporting to internal senior management or Leadership teams on the overall engagement (across different dimensions like delivery, bid management, staffing, financials etc.
• Ability to understand pain areas of business and present workable solutions
• Acts as the escalation point when issues arise and understand what to do and who to work with to resolve them.
• Ability to stay focused in a fast-paced, high-energy, challenging environment where there are multiple competing priorities on a daily basis.
• Work closely with business analysts, architects, developers, testers and a variety of IT and business stakeholders.
• Keeping up to date with Salesforce releases and new functionality.
• Adhere to company and project standards and guidelines.
• Accurate time management and reporting of own work.
• Quality, on time delivery of agreed deliverables.
• Ability to work on multiple applications/ projects/ BAU enhancement simultaneously and must have a “can do” attitude.
• Grow the maturity of our practice by leading internal initiatives to further develop methodology, tooling, and skillsets. This includes owning our Architect & CTA Academy, enable CICD & version control for all projects
• Define & enable development plan for TL’s to make them into strong TA’s
• Help drive bootcamp for developers and enforce best practices in all our developers

Requirements

• Extensive years of experience in handling large delivery engagements with a strong experience in managing SFDC programs
• Deep knowledge and expertise across the Salesforce.com platform (Sales Cloud, Service Cloud, etc.), including experience delivering complex SFDC solutions
• Has delivered multiple full end-to-end Salesforce.com implementations/projects, especially including highly integrated/complex ecosystems. Understands how to deliver capabilities on Salesforce AppExchange products
• Strong program management and problem-solving skills
• Should have excellent presentation and written communications skills
• Strong Exposure to SDLC and Agile methodologies
• Exceptionally strong in scope management
• Has ownership for key projects’ timelines, deliverables, budget and metrics
• Proven ability to efficiently manage a portfolio and drive operational improvements
• Should be flexible in time and attitude
• Works independently to manage the whole program and respective stakeholders/ and projects
• Hands on experience with setting up branching strategy, version control & CICD

Qualifications

• Platform Developer I (mandatory)
• Platform Developer II (desirable)
• Salesforce Application Architect (mandatory)
• Salesforce System Architect (desirable)
• Integration Architecture certified (desirable)
• TOGAF Certified (desirable)
• Project Management or Delivery focused certification (mandatory)

Ackcio Pte Ltd builds reliable wireless monitoring solutions for industrial applications. Our Ackcio Beam suite of products runs off our core technology, a long-range, low-power radio wireless mesh communication to reliably transmit industrial sensor data in real-time both underground and above ground. Currently our technology is widely used in construction, mining, infrastructure, and rail industries to automate the monitoring process, improve productivity, and make the activity safe. We now help major clients in 45 countries across 6 continents monitor their projects with our technology.

Ackcio was incorporated in Singapore in 2016, and has drawn investments from prominent investors including Wavemaker Partners, Enterprise Singapore, Accelerasia, Aletra Capital Partners, Foundamental, and EF.

Responsibilities

• Be the go-to person for clients, helping them get the most out of our products.
• When customers run into challenges, you’ll work with them to come up with easy, clear solutions.
• Suggest ways to improve user experience and get more people using our products.
• Guide clients on the best ways to use our products and how they can get the most value.
• Look for ways to help customers expand how they use our product and offer them more value.
• Share customer feedback and ideas for improvement with the rest of the team.
• Share your product expertise in customer interactions to help them succeed.
• Communicate with customers via email, and phone to help them get the hang of our products.
• Provide ongoing support to ensure customers continue to succeed with our solutions.
• Represent customer needs and issues to make sure they’re heard across the company.

Requirements

• A background in technology, computer science, or IT/networking.
• Fluent in English; additional languages are a plus.
• Willing to travel for customer site visits with on-site troubleshooting work if required.
• Excellent communication skills and a friendly attitude.
• Strong problem-solving abilities and quick to learn.
• Ability to handle multiple tasks and meet deadlines.
• A self-starter, both independent and team-oriented.
• Proven track record in customer support and problem resolution.
• Passionate about helping customers succeed.

Overview

AvePoint is seeking a Business Analyst with enterprise software solutions experience to join us in our Client Services division.

What will you be doing?

The Business Analyst analyzes business processes and applicable automated systems and develops As-Is and To-Be descriptions. This individual leads requirements gathering and analysis activities, prepares and delivers written and oral communications participate in testing activities and helps design methods and procedures for internal and external projects.

Your responsibilities will include:

• Elicit requirements for software development.
• The document, analysis, and evaluation requirements were gathered. Work out deliverables such as Functional requirements (Business Requirements Document), Use Cases, GUI, Screen, and Interface designs.
• Translate technical information into the business language to ensure understanding of the requirements by both technical and non-technical audiences.
• Proactively communicate and collaborate with external and internal stakeholders to analyze information needs and functional requirements.
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Support the project manager and other team members in planning deliverables, scope, schedule, and other aspects of the project.

OK, I’m interested… is this the job for me?

We look for people who value agility, passion, and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you.

Other qualities you will need to be a fit for this role include:

• Background/experiences in relevant fields (Computer Science, Engineering, etc. preferred).
• Professional experience with analyzing and documenting complex business processes, software development requirements, and taxonomies.
• Professional experience with requirements gathering and analysis.
• Experience producing and analyzing As-Is and To-Be documentation.
• Strong analytical and project management skills, including a thorough understanding of how to interpret customer business needs and translate them into the application and operational requirements.
• Excellent communication skills and the ability to interact professionally with a diverse group, of executives, managers, and subject matter experts.
• Familiarity with MS Office Suite (Word, Excel, PowerPoint).
• Ability to successfully engage in multiple initiatives simultaneously.
• Understanding of Microsoft SharePoint/Dynamics CRM architecture, components, and configuration preferred.
• Understanding of Internet, Intranet, Extranet, and client/server architectures preferred.
• Experience supervising junior associates preferred.

About AvePoint

Check out our careers blog for content on our people, culture, and workplace!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• Responsible to oversee the day-to-day planning, management, operations and safety of facilities management works and service with adequate administrative staff.
• Responsible to carry out systems' heath and obsolescence monitoring, obsolescence management, crisis management, fire safety management, investigation and carry out rooy cause analysis of the incident, not limited to accident, power outage, and systems failure.
• Shall be full-time on-site
• Contract period Jan’25 – Jun’25

• Responsible to oversee the day-to-day planning, management, operations and safety of facilities management works and service with adequate administrative staff.
• Responsible to carry out systems' heath and obsolescence monitoring, obsolescence management, crisis management, fire safety management, investigation and carry out rooy cause analysis of the incident, not limited to accident, power outage, and systems failure.
• Shall be full-time on-site
• Contract period Jan’25 – Jun’25

Responsibilities:

1. Assist M&E Engineer, Superintending Officer Representation (SO Rep) and Resident Engineer (RE) in the supervision and quality assurance of construction works on site
2. Provide standing supervision as and when required by the M&E Engineer, SO Rep and RE
3. To ensure all installation methods and material used are in accordance with the approved drawings and specifications
4. Liaise with the Contractors/ sub-contractors and other Resident Technical Officers (RTO) in the coordination of site works
5. Highlight discrepancies, resolve site M&E issues and monitor site progress
6. Feedback site progress and irregularities to M&E Engineer, SO Rep and RE
7. Attend site meetings, site inspections, testing and commissioning
8. To check as-built drawings to tally with site installation
9. Ensure the contractors maintain work safety, cleanliness and tidiness of the site
10. Documentation of site records, ie. Inspection records, T&C records, site meetings etc.
11. Aware of the potential and actual OH&S hazards of his activities at the workplace and to highlight / communicate to the PM when he knows of any irregularities. He shall be aware of his individual OH&S obligations by ensuring that he is adequately equipped with appropriate safety gears, by observing closely to all safety rules / regulations / procedures at site and by attending all relevant site safety trainings.

Requirements

1. Diploma in Electrical/ Mechanical or Building Services Engineering from local Polytechnic or other tertiary institutions of equivalent standing
2. Minimum eight (8) years of M&E work experience as a Resident Technical Officer
3. Conversant in local construction practices, air-conditioning, electrical, fire protection, plumbing and sanitary services.
4. Good co-ordination skills
5. Good analytical ability with strong verbal and written communication skills.
6. Self-motivated, proactive and team player
7. Past work experience in healthcare/residential/institutional projects is preferred.

Key Responsibilities:

• Assist in the planning, execution, and monitoring of civil engineering projects to ensure they are completed on time and within budget.
• Supervise construction activities on-site, ensuring compliance with technical specifications, safety regulations, and quality standards.
• Liaise with project managers, clients, subcontractors, and authorities to ensure effective communication and project alignment.
• Conduct regular site inspections to monitor progress, quality of work, and adherence to safety protocols.
• Review technical drawings and designs for accuracy and ensure they are implemented correctly on-site.
• Prepare progress reports and documentation for management and stakeholders.
• Identify potential issues or risks during project execution and develop appropriate mitigation strategies.

Qualifications:

• Education: Bachelor’s degree in Civil Engineering recognized by the Professional Engineer Board (PEB) or Building Construction Authority (BCA).
• Experience: Minimum of 8-10 years of relevant local experience in civil engineering projects, specifically in infrastructure, sewer & drainage, and roadworks.
• Certifications: Possession of Resident Technical Officer (RTO) certification is preferred.
• Project Exposure: Experience working on LTA, HDB or PUB projects is highly desirable.

Skills:

• Strong technical knowledge of civil engineering principles and practices.
• Excellent leadership and team collaboration skills.
• Proficient in project management software, AutoCAD, MS Office, and MS Project.
• Ability to work independently with minimal supervision while meeting tight deadlines.
• Strong problem-solving skills and attention to detail.

Benefits:

• Competitive salary package commensurate with experience.
• Opportunities for professional development and career advancement.
• A dynamic work environment focused on innovation and sustainability.

The role will consist of a technical component, with a focus on material testing as well as designing new packaging systems. You will perform various types of testing for medical packaging materials and sterile barrier systems (packaging for sterile medical devices). You will design and create prototypes to support new sales growth and customer retention and assist external as well as internal customers with technical projects/package testing and consulting. You will own and manage smooth operation of a technical development center under the supervision of a senior engineer.

Primary Responsibilities

• Perform various types of physical, mechanical, analytical and integrity testing for medical device packaging materials and packaging systems

• Ensure that testing and lab procedures are performed safely. Ensure personal safety and routinely evaluate equipment for potential safety risks

• Design and create package prototypes using 2d and 3d software based on requests / inputs received from sales team. Maintain and control proper inventory of packaging materials, test material and test equipment accessories

• Maintenance of Lab equipment - Write/update work instructions, procedures, calibration instructions and test methods as required

• Liaise and collaborate with the technical team members at other global sites on technical topics and lab related activities

• Liaise and collaborate with external test labs, sterilization partners and contract manufacturing facilities, as required

• Communicate effectively with other Oliver employees both locally and globally

• Identify gaps and constantly strive to update technical capabilities of the Technical Development Center

• Provide expertise in material selection and package design of sterile barrier systems in order to support new sales growth and customer retention

• Occasionally, travel within APAC region to support our customers in the field including trial runs, troubleshooting customer processes and technical sales activities

• Actively support customer’s technical teams on new product introductions and validations

• Support the QA department with technical assessment of CAPA investigations

• Support product change notifications for customers

• Work closely within the Technical team to develop viable packaging solutions

• Qualify/Test new materials as per ISO 11607 – Ensure capability levels through thoughtful analysis and rigorous testing

• Design new products that can deliver Six Sigma process capability levels. Support/Improve existing product portfolio

• Other duties that assigned

Basic Qualifications

• B.S in Packaging engineering, chemical or mechanical engineering preferred. Candidates with a

graduate diploma in a similar engineering discipline may also apply

• 3-5yrs experience in medical device packaging

• 2d and 3d CAD knowledge / experience desired (AutoCAD 2d and Solidworks 3d preferred)

• Ability to stand and perform physical testing required.

• Strong listening ability and patience

• Ability to adapt to different working styles and cultures

• Positive attitude, ability to work under pressure and people oriented

• Strong written and verbal communication skills. Works well with people across the organization

Preferred Qualifications

Interpersonal Skills:

• Comfortable speaking before an audience

• Requires contact with others (face-to-face, by telephone, virtual meetings, VOIP or otherwise) and working and interacting in a group or team

• Ability to read, analyze and interpret data/documents/safety rules or manuals/operating instructions or procedures/maintenance

• Ability to write in a clear and concise manner

• Ability to speak effectively, present information, responds to questions in a clear and concise manner.

Technical Skills:

• MS Office, particularly Word, Excel, PowerPoint and Outlook, Essential Functions

• Knowledge of 2d and 3d CAD knowledge / experience desired (AutoCAD 2d and Solidworks 3d)

Other Skills:

• The ability to predictably and regularly attend work and to be punctual

• The ability to read and understand documents and drawings

• The ability to work cooperatively with others

• The ability to deal politely and professionally with customers and/or coworkers

Special Requirements

Ability to travel 5-10% of the time internationally

Occasional evening / weekend work might be required (e.g. night calls with USA/EU)

1. The RTO Shall supervise all civil, structural and geotechnical building works, including structural elements for architectural work, building services, electrical and mechanical (M&E), and specialist engineering works for compliance with the PUB/LTA’s requirements and other authorities’ and agencies’ requirements for permanent works and temporary works.

2. The RTO shall be independent and energetic to perform permanent shift work or late night supervision and project management work.

3. The RTO shall be competent with all necessary Ministry of Manpower WS requirements e.g. Work-At- Height (WAH), Lifting work, Permit-To-Work (PTW) etc.

4. The RTO shall possess high proficiency in MS Excel, Power-point and maintaining of proper daily work progress record.

PURPOSE:

To lead our Order to Cash (O2C) process management by overseeing and optimizing the entire order fulfilment cycle, from order entry to cash collection, ensuring efficiency, accuracy, and customer satisfaction. As a key member of our leadership team, you will collaborate with various departments to enhance operational processes and drive continuous improvement.

RESPONSIBILITIES & TASKS:

• Process optimization: Streamline and optimize the end-to-end Order to Cash process to enhance efficiency, reduce errors, and improve overall performance. Conduct regular review and identify gaps against regional standard processes and recommend improvement opportunities in current OpCo’s processes for alignment with the fit to standard implementation of new ERP system.
• Team leadership: Lead a high performing team, providing guidance, mentorship and fostering a culture of accountability and continuous improvement. Be the subject matter expert in all O2C process areas and able to communicate expectation confidently and clearly with OpCo CFOs, operational managers, business process outsourcing management and service delivery team. Conduct training and workshop with OpCo operation managers and BPO team members to share best practices and knowledge of O2C process improvement initiatives.
• Cross functional collaboration: Collaborate with OpCos, Sales, Finance, Customer Service, and other relevant departments to ensure seamless integration and communication within the O2C process. Manage process performance expectation and conduct regular review meeting with OPCO CFOs, order fulfilment, contract management, customer admin, billing, cash application and collection managers as well as business process outsourcing vendor team.
• Performance metrics: Develop and implement key performance indicators (KPIs) to measure and monitor the effectiveness of the O2C process, and implement corrective actions as needed. Perform big data analysis using Power BI to provide drive data driven insight to help management’s decision making in improving process performance within O2C domain. Perform problem solving and root cause analysis to help OpCos resolve key operational challenges in sales order management, contract management, billing and cash application plus collection process. Develop proposal for counter measures to address operational challenges identified and come up with innovative solution to help OpCos achieve key performance metrics and operational excellence.
• Compliance and Risk Management: Ensure compliance with regulatory requirements and company policies, while identifying and mitigating potential risks in the O2C process. Work closely with OpCos, Finance team and other relevant departments to establish policies for process compliance management. Manage end to end change management process to implement and drive adoption of policies and work with OpCo’s operation managers to audit process compliance and implement counter measures.
• Technology Integration: Evaluate, implement, and optimize Order to Cash technologies and systems to support automation and improve overall efficiency. Be the catalyst of digital transformation in the organization through new solution testing and planning for DX initiatives to reduce operational cost and overhead. Support DX initiatives within Finance department and help OpCos to implement automation solution by utilizing Power Platform to improve process efficiency and team productivity. Work closely with ICT to ensure security compliance of cloud solution adoption and review proposed solution implemented by OpCos to mitigate security risk.
• Customer Satisfaction: Focus on enhancing customer satisfaction by ensuring timely and accurate order fulfilment, billing, and collection processes.
• Reporting and Analysis: Generate regular reports and provide insights into O2C performance, contributing to strategic decision-making at the executive level. Oversee all aspects of performance metrics management for order to cash processes. Primarily responsible for maintaining and delivering timely performance metrics report to OpCo’s MDs, CFOs and operational managers. Improve efficiency and performance metric visibility through continuous innovation using Power BI and to reduce cost and overhead in OpCos. Communicate response timely and effectively to enquiry from OpCo CFOs, operational managers, BPO service delivery team and other stakeholders within the organization.

To succeed in this role, you will need to possess the following qualifications, skills and experiences:

• Min 5 years working experience as business process analyst or as data analyst with proficiency in Microsoft Power Platform and excellent problem-solving skill to lead process improvement and transformation in Order to Cash or Contract to Billing domain
• Have extensive experience and strong understanding of Order to Cash and Contract to Bill processes
• Strong knowledge of finance, billing and accounting is required
• Have experience in digital transformation process management and implementing process automation using Power Platform (Power BI, Power Automate, Power Apps, Power Virtual Agent)
• Extensive experience in big data analytic or business intelligent application such as Power BI
• Extensive experience in data collection, data analysis and metric reporting
• Have experience in implementing ERP system (Oracle, D365) or knowledge of F&O module of D365 is a plus
• Knowledge of leasing business processes is a plus
• Strong technology, proven analytical, conceptualization and problem-solving skill
• Experience in managing stakeholder expectation with good influencing & negotiating skills
• Have extensive experience working in multi cultures and regional setting
• Have experience in process mapping and business process reengineering is required
• Experience in documenting process map and SIPOC and familiarity with Microsoft Vision