· Performed Desktop Support services to users
· This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
· Perform imaging/re-imaging
· Perform asset inventories
· Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
· Updates Incident records
· Creates and updates work instructions (where necessary)
· Document standards and procedures (where necessary)
Job Requirements:
· 1 year or more of Windows 10 and Microsoft Outlook Client
· Clear Spoken & Written English.
· Min 1 year experience providing desktop support
· Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
· Demonstrate knowledge in the support of workstations, and related components
· Have knowledge in the following applications: Microsoft Outlook Client, MS-Office O365
· Have knowledge with desktop operating systems, including Microsoft Windows 10
· Good verbal and written communication skills
· Good coordination skills
· Ability to prioritize effectively and work with a sense of urgency
· Effectively communicates with teammates and managers