職責：

• • 識別並創造銷售機會，以滲透零件銷售和主要現有產品的新客戶
  • 為公司客戶提供服務並管理整個銷售週期
  • 跟進客戶詢問
  • 與客戶建立牢固且可持續的關係
  • 任何其他指派的臨時職責

要求：

• • 工程文憑（任何）
  • 歡迎應屆畢業生
  • 優先考慮至少1年工作經驗
  • 技術傾向，有半導體產業銷售經驗者優先
  • 雙語，具有良好的溝通能力（口頭和書面）
  • 良好的演講技巧
  • 出國旅行的意願

好處

• • 5天工作
  • 運輸索賠
  • 手機索賠
  • 醫療保險
  • 年假、醫療假、兒童照顧/家庭護理假

Responsibilities:

• Identify and create sales opportunity to penetrate new accounts for parts sales and main existing products
• Service corporate accounts and manage full sales cycles
• Follow up with customer enquiries
• Build strong and sustainable relationships with customer
• Any other ad hoc duties assigned

Requirements:

• Diploma in Engineering (any)
• Fresh grads are welcome
• Prefer at least 1 year working experience
• Technically incline with Sales Experience in Semiconductor Industry are preferred
• Bilingual with good communication skills (verbal & written)
• Good presentation skills
• Willingness to travel oversea

Benefits

• 5 days work
• Transport claim
• Handphone claim
• Medical insurance
• Annual, Medical, Childcare/Family care leave

Job Description

• To assist engineering supervisor in the review of project orders relevant specification and/or data sheets
• Act as secondary check and make recommendation based on common industrial engineering practice, where necessary
• To aid supervisor in providing and implementing cost effective and best engineering solutions for project in order to stay competitive
• To support sales, project and production team on various aspects of technical/engineering matters
• To prepare and maintain accurate engineering documents, i.e. general assembly drawing with BOM, control schematic drawing, test procedure, data sheet and engineering library
• Manage engineering change function and ensure engineering documents are updated accordingly
• To support and assist engineering supervisor in providing sound engineering practice and engineering calculation where applicable in a timely manner top meet project timeline
• Providing field support for the customers to resolve after sales / any technical issues
• Travel along with Technicians to installation base and sites if situation arises
• To act as the main administrator and to maintain the SAP item master data
• To assist engineering supervisor and manager to drive the department’s improvement programs and/or process efficiency initiatives
• Perform additional related duties as requested or required

Job Requirement

• Bachelor degree / Diploma in Mechanical/Instrumentation or equivalent
• 1-2 years experience in either marine, oil & gas or automation industry is preferred
• Possess knowledge in instrumentation and control system
• Conversant with all industrial standards related to valve automation
• Able to read and interpret drawings, specifications and technical documents
• Knowledge of Autocad 2D/3D or drafting software and SAP will be an advantage
• Strong verbal and written communication skills
• Fresh graduates are welcome to apply for this entry level position

Job Description & Requirements

• Liaise with Clients, Consultants, and Authorities for management of the project
• Must have the experience in Diaphragm wall and pilling
• Perform Civil/Structure engineering design works
• Responsible for on-site technical / engineering / administrative matters
• Involve in project planning, implementation, and close monitoring of projects
• Determine best materials and methods with Professional Engineers
• Liaise with Architects on design and safety of the structure
• Analysis of structural components with engineering software
• Prepare drawings, specifications, and computer models of the structure
• Ad-hoc duties as assigned by the Senior Engineer

Requirements:

• Candidate must possess at least Degree in Civil/Structural Engineering
• Minimum 10 years of LTA experience required
• Required Skill(s): Good communication and interpersonal skills, ability to liaise with all levels of people
• Relevant experience in the design of Buildings, Civil and Infrastructure works
• Preferably with project site co-ordination experience
• Knowledge of engineering software and MS Office

• Liaise with Clients, Consultants, and Authorities for management of the project
• Must have the experience in Diaphragm wall and pilling
• Perform Civil/Structure engineering design works
• Responsible for on-site technical / engineering / administrative matters
• Involve in project planning, implementation, and close monitoring of projects
• Determine best materials and methods with Professional Engineers
• Liaise with Architects on design and safety of the structure
• Analysis of structural components with engineering software
• Prepare drawings, specifications, and computer models of the structure
• Ad-hoc duties as assigned by the Senior Engineer

Requirements:

• Candidate must possess at least Degree in Civil/Structural Engineering
• Minimum 10 years of LTA experience required
• Required Skill(s): Good communication and interpersonal skills, ability to liaise with all levels of people
• Relevant experience in the design of Buildings, Civil and Infrastructure works
• Preferably with project site co-ordination experience
• Knowledge of engineering software and MS Office

• Liaise with Clients, Consultants, and Authorities for management of the project
• Must have the experience in Diaphragm wall and pilling
• Perform Civil/Structure engineering design works
• Responsible for on-site technical / engineering / administrative matters
• Involve in project planning, implementation, and close monitoring of projects
• Determine best materials and methods with Professional Engineers
• Liaise with Architects on design and safety of the structure
• Analysis of structural components with engineering software
• Prepare drawings, specifications, and computer models of the structure
• Ad-hoc duties as assigned by the Senior Engineer

Requirements:

• Candidate must possess at least Degree in Civil/Structural Engineering
• Minimum 10 years of LTA experience required
• Required Skill(s): Good communication and interpersonal skills, ability to liaise with all levels of people
• Relevant experience in the design of Buildings, Civil and Infrastructure works
• Preferably with project site co-ordination experience
• Knowledge of engineering software and MS Office

Job Description & Requirements

• Liaise with Clients, Consultants, and Authorities for management of the project
• Must have the experience in Diaphragm wall and pilling
• Perform Civil/Structure engineering design works
• Responsible for on-site technical / engineering / administrative matters
• Involve in project planning, implementation, and close monitoring of projects
• Determine best materials and methods with Professional Engineers
• Liaise with Architects on design and safety of the structure
• Analysis of structural components with engineering software
• Prepare drawings, specifications, and computer models of the structure
• Ad-hoc duties as assigned by the Senior Engineer

Requirements:

• Candidate must possess at least Degree in Civil/Structural Engineering
• Minimum 10 years of LTA experience required
• Required Skill(s): Good communication and interpersonal skills, ability to liaise with all levels of people
• Relevant experience in the design of Buildings, Civil and Infrastructure works
• Preferably with project site co-ordination experience
• Knowledge of engineering software and MS Office

Responsibilities

• Provide solutions and technical level advices to customers
• Conduct product training and provide good technical support to customers
• Able to travel and meet customers in South East Asia

Ideally, the candidate should possess

• Degree in Electrical Engineering or equivalent
• Comprehensive knowledge of Electrical Assets, the Electricity Industry and Regulation
• Excellent interpersonal, motivational, communication and time management skills
• Possess Class 3 driving license

Technical Engineer

Key Responsibilities

1. System Design and Development

· Design and implement solutions involving barcode scanners, RFID readers, and card-based access control systems.

· Develop integration plans for speedgates with these technologies to ensure seamless functionality.

· Evaluate and recommend appropriate hardware and software solutions to meet project requirements.

· Create technical documentation, including schematics, workflows, and system architecture.

2. Installation and Configuration

· Configure and install barcode scanners, RFID readers, and access control card systems.

· Oversee the physical installation of speedgates and their associated components.

· Calibrate devices for optimal performance and accuracy.

· Ensure compliance with safety and security standards during installation.

3. Integration

· Integrate barcode, RFID, and card systems with speedgates and other access control systems.

· Implement software and firmware updates for all components.

· Develop APIs or use existing interfaces to connect devices with management software or enterprise systems.

4. Troubleshooting and Maintenance

· Perform diagnostics on malfunctioning devices or systems to identify and resolve issues.

· Conduct regular maintenance on barcode scanners, RFID readers, card systems, and speedgates.

· Monitor system performance and propose upgrades or replacements when needed.

· Respond to technical support queries and provide on-site or remote assistance.

5. Testing and Quality Assurance

· Conduct tests to validate the accuracy and reliability of barcode and RFID readings.

· Ensure the synchronization of all integrated systems, including speedgates.

· Perform stress testing to confirm the system's ability to handle high traffic and loads.

6. Project Management and Collaboration

· Collaborate with architects, developers, and security teams to deliver integrated solutions.

· Manage timelines, budgets, and deliverables for related projects.

· Train end-users and provide documentation for system operation and troubleshooting.

7. Innovation and Research

· Stay updated on emerging technologies in barcodes, RFID, and access control systems.

· Explore opportunities for automation and efficiency improvements using these technologies.

· Recommend innovative solutions that enhance operational efficiency and user experience.

---

Required Skills

· Strong understanding of barcode technologies (e.g., QR codes, linear codes) and RFID systems (active, passive tags).

· Proficiency in card system technologies, such as smart cards and magnetic stripe cards.

· Knowledge of speedgate mechanics and automation.

· Programming skills for system integration (e.g., Python, C++, Java, or relevant API languages).

· Familiarity with networking and data communication protocols (TCP/IP, Wi-Fi, NFC, etc.).

· Hands-on experience with diagnostic tools and troubleshooting.

Salary Range: 3,000 - 4,500 basic + sales commission

Working Hours: Monday to Friday, 8:30 AM – 5:30 PM
Location: Woodlands

Job Scope:

- Working together with sales team to maintain or excel (but not constrainted to) a
minimum monthly sales target of S$100,000. (As a good guide for fluctuating monthly
sales, the figure may be calculated base on a three month average).
- To help in the servicing of customers in terms of conceptualizing of machine
processes, writing up of proposals and quotations.
- Help OM (Operations Manager) in the planning of capacity to ensure timeline is being
met. This is done with the help of a Master Project Schedule.
- Coordinate with internal and external designers on the customer requirements to
ensure customer needs are met.
- Project monitoring to ensure timely delivery of goods.
- To be involved in the process of new business development in new areas of industries.
- Involved in public relations taking care of overseas partners and customers.

Job Requirement:
- With at least 3 years experience in Manufacturing Automation Machines. Knowledge in
CAD software and common Miscrosoft software is required.
- Educational qualifications: Diploma (or higher) in any discipline. Those with related
experience may apply.
- Proficiency in both English and Mandarin is required, as the role involves working with customers globally

- Frequent travel may be required for sales activities.

- A Class 3 driving license is an added advantage. Own vehicle is preferred (car allowance provided), as travel to meet clients may be necessary.

Benefits:
Annual Wage Scheme - (Basic annual + 13th month ++) depends on company performance
Performance Bonus - (Depending on Sales and Nett profit)

EA License No.: 96C4864

Reg.No.: R24124620

The Technical Lead will be a key member of the data engineering team. He/she will support the delivery team in designing technology solution to help address complex business and process challenges in client organisation. He/she will ensure the proper and smooth implementation of the technical design.

Job Responsibilities

· Collaborate with project team and client to determine business requirements and environment.

· Provide guidance and quality assurance of development-related project deliverables such as performance, scalability, usability, security, integration complexity and operational costs.

· Assist in proposal development, proof of concepts and provide proposal cost estimation.

· Engage stakeholders to explain the rationale of architecture’s selection, technology choice and integration solutions.

· Provide support and clarification to data engineering teams if there are queries on the technical specification.

· Identify opportunities to improve productivity and optimise / automate processes via the adoption of new technologies or other means.

· Help resolve technical problems as and when they arise

· Coach, develop and supervise team members.

Job Requirements:

· A minimum bachelor’s degree in Computer Science or related fields.

· Managed at least 2 to 3 end-to-end data warehouse / data lake / data visualisation implementation

· Possess 5 or more years of Enterprise Data Management experience.

· Proficient with at least one of the following technologies: Informatica, SSIS, SQL Skills, SQL Server, Azure Data Factory, Data Warehouse, ETL Framework.

· Possess excellent knowledge about: Power BI, Qlik Sense, MicroStrategy, SAS and Tableau. Preferably possess a good knowledge of AWS/Azure services, Hadoop Ecosystem, Data APIs, Unstructured Data and Data Modelling.

· Able to lead multiple teams and effectively work under pressure when there is an escalated demand in project lifecycle.

· Excellent stakeholder management and influencing skills covering colleagues, partners/vendors.

· Strong problem solving, quantitative and analytical abilities.

· Excellent communication, presentation, collaboration, and delegation skills.

· A client-centric, outcome driven and quality focused team player

Responsibility

• Assists day-to-day operation by picking up the phone calls/email/walk-ins/ticketing system to understand user’s enquires/request, provide IT support and perform troubleshooting or escalate to the relevant PIC, or provide alternatives to resolves the cases.
• Ad-hoc duties such as software installation, clone laptops, inventory checks, disposal etc.
• Perform troubleshooting in systems and report the status to superior on time without delay .
• To support project from another team/section/department as instructed by superior .
• To perform any ad-hoc assignment as instructed by superior .

Requirements

• Diploma or Higher Nitec studied in IT or related fields
• Preferable with at least 1-2 years of relevant working experience
• Responsible, meticulous, fast learner and able to understand the internal system process quickly
• Able to follow the internal systems thoroughly to make sure the tasks are smoothly process

Interested applicants, please Email , and look for

Jensen Fang Lifa

[email protected]

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

Join our dynamic team as an Indoor Technical Engineer, contributing to our sales department by accurately interpreting customer inquiries and crafting comprehensive quotations that align with their technical needs while meeting company margins. As a Purchaser, you'll be responsible for procuring direct materials efficiently.

Responsibilities:

• Evaluate customer requirements and prepare high-quality proposals while adhering to commercial policies.
• Negotiate contract terms for mutual benefit and exceptional customer service.
• Liaise effectively with customers, ensuring top-notch after-sales support and relationship building.
• Collaborate with internal teams to provide accurate technical and commercial responses to clients.
• Maintain a meticulous log of customer sales inquiries and handle complaint reporting.
• Generate accurate purchase orders and oversee timely deliveries from suppliers.
• Manage emergency spares stock levels and handle material discrepancy complaints.
• Serve as a technical specialist for a range of igus® products, ensuring customer satisfaction and continual improvement in purchasing.
• Collaborate closely with the external sales team to surpass customer expectations.

Requirements:

The ideal candidate should possess:

• Tertiary education in Engineering or equivalent industry experience.
• Strong customer focus with excellent communication skills.
• Technical prowess to interpret and convey technical data effectively.
• Proactive, self-motivated, and organized with excellent teamwork skills.
• Ability to multitask, prioritize, and work toward common goals in a sales environment.
• Meticulous quoting and pricing abilities, problem-solving skills, and analytical thinking leading to creative solutions.
• Familiarity with the company's product range and basic computer applications.

If you're passionate about technical sales, possess exceptional communication and technical skills, and thrive in a collaborative environment, we'd love to hear from you! Apply now to be a part of our dedicated team.

• Communicating and handling clients at sites on system installation, breakdown and technical enquires from clients
• Troubleshooting for faculty systems
• R&D for new system configuration
• Coordination and Supervision - Coordinate, manage and monitor the work flow among interdepartment
• Plan the use of human resources. Delegate tasks and accountabilities. Establish work schedules. Supervise staff
• Monitor and evaluate performance.
• Provide training and guidance to junior staffs

Job Description of SENIOR TECHNICAL ENGINEER

Company Description

Alola envisions a world where travel planning is seamless, personalized, and hassle-free, powered by cutting-edge AI technology. Our goal is to empower travelers to create unforgettable experiences effortlessly on our end-to-end travel platform that is both engaging and interactive. We are developing a Generative AI-powered travel platform that revolutionizes the way people plan and book their trips. Our platform generates personalized itineraries for flights, hotels, and activities in real-time, all powered by AI and integrates seamless live bookings and payments. We are based in Singapore and value innovation, creativity, and customer satisfaction.

Overview

As a Senior Technical Engineer of Alola, you will play a critical role in designing, developing, and scaling our digital travel platform with a particular focus on integrating AI-driven solutions. You will lead the development of high-performance systems and features, including knowledge of vector databases, building intelligent systems that personalize the user experience, optimizing processes, ensuring the delivery of reliable, secure, and user-friendly solutions. You will collaborate closely with product manager, UX designer, and other engineers to solve complex technical challenges and drive AI-powered innovation in the travel industry.

Key Responsibilities

System Design & Development:

• Design and develop scalable, high-performance systems and features for web and mobile platforms, including AI-powered recommendation systems, booking engines, and real-time data integrations.
• Build and maintain robust AI and machine learning pipelines to support personalization, search optimization, and dynamic pricing features.
• Implement and optimize integrations with third-party travel APIs to enhance product capabilities.
• Implement and optimize CI/CD pipelines, monitoring systems, and cloud deployments to ensure continuous integration and delivery.
• Write clean, efficient, and well-documented code, and conduct code reviews to ensure high-quality standards.
• Work with vector databases to develop scalable solutions for semantic search, recommendation engines, and contextual data retrieval.

AI Integration:

• Develop and implement AI algorithms for recommendation engines, predictive analytics, and natural language processing (e.g., chatbots for customer support or virtual travel assistants).
• Leverage machine learning techniques to analyze user behavior, enhance personalization, and improve decision-making.
• Develop and maintain an AI-powered chatbot to handle customer queries, booking changes, and cancellations.
• Work with large datasets to train models, ensuring accuracy, reliability, and scalability.

Leadership & Mentorship:

• Lead the architecture, design, and implementation of our AI-based travel platform, ensuring robust, scalable, and efficient systems.
• Build and mentor a high-performing engineering team, fostering a culture of innovation, collaboration, and excellence.

Collaboration:

• Act as a liaison between engineering, data science, and business teams, ensuring clear communication and alignment of goals.
• Implement and optimize integrations with third-party travel APIs to enhance product capabilities.

Performance Optimization & Security:

• Identify potential bottlenecks and implement improvements to ensure the system can handle a rapidly growing user base.
• Ensure the platform meets data privacy, security, and compliance standards, especially around sensitive user information and transactions.

Innovation & Trends:

• Stay updated on emerging technologies and industry trends to identify opportunities for innovation in travel solutions.
• Advocate for the adoption of AI across the organization, demonstrating its value through successful implementations.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Software Engineering, or a related field.
• 5+ years of experience in software engineering, including 2+ years in AI/ML development.
• Proficiency in full-stack development, with strong knowledge in one or more of the following programming languages: Typescript, JavaScript, Reactjs, Mysql, OpenAI, Python, with experience in AI frameworks like TensorFlow, PyTorch, or Scikit-learn.
• Strong understanding of machine learning, deep learning, and natural language processing techniques.
• Proficiency in building and deploying AI models into production environments.
• Hands-on experience with data processing, analytics, and large-scale data handling.
• Familiarity with cloud platforms (AWS, Azure, or Google Cloud) and AI/ML services.
• Experience working in Agile/Scrum environments.
• Experience with integrating AI into real-time systems, such as recommendation engines, dynamic pricing, and conversational AI.
• Excellent problem-solving skills, with a passion for using AI to address complex challenges
• Ability to work in a fast-paced, start-up environment.
• Experience in the travel industry or e-commerce platforms will be added advantage

Benefits

• Competitive salary and performance bonuses
• Role based in Singapore, with remote flexibility in a hybrid work environment
• Opportunities for continuous learning and professional development
• Access to cutting-edge technologies and industry-leading tool

Responsibilities:

Cloud Services Support:

• Provide advanced technical support for AWS and Azure environments, including troubleshooting cloud services, virtual machines, storage, networking, and security configurations.
• Analyze and resolve issues related to cloud performance, connectivity, and security.

Operating Systems Support:

• Troubleshoot and resolve issues on Linux and Windows servers, including performance tuning, system updates, and patch management.
• Manage and support system configurations and patching, ensuring compliance with best practices.

Active Directory and Related Services:

• Manage and troubleshoot Active Directory (AD) issues, including user account management, group policies, domain controllers, and authentication services.
• Support related directory services such as DNS, DHCP, and LDAP.

Incident Management:

• Respond to and resolve technical support tickets within defined SLAs.
• Escalate complex issues internally or vendor support as necessary.
• Document troubleshooting steps and solutions in the knowledge base.

Experience:

• Minimum of 2 years of experience in technical support or system administration.
• Proven experience with AWS and/or Azure cloud services.
• Strong knowledge of Linux and Windows operating systems.
• Experience managing and troubleshooting Active Directory and related services.

---------------------------

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

Job Description

• Industry/ Organization Type: Manufacturing (O&G)
• Position Title: Technical Sales Engineer
• Working Location: Redhill
• Working Hours: 5 days (Monday to Thursday 8.30 AM – 6 PM, Friday 8.30 AM – 5 PM)
• Salary Package: Basic Salary up to $6,000 + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Develop and grow key accounts in the Oil & Gas or Petrochemical sector.
• Establish and maintain business relationships with target customers to secure sales.
• Cultivate a comprehensive understanding of the customer’s operations and objectives.
• Develop and adhere to optimum profit margins and pricing points.
• Monitor assigned accounts - including progress, customer requests, competitor activity, and execution updates.
• Collate forecasts and reports for each key product/service offering assigned.
• Plan and negotiate long-term contracts with key account customers.
• Present and close sales opportunities to executives at major oil companies.
• Continually push company’s product/services to existing customers.
• Coordinate site work and discuss technical requirements on-site with customers.
• Review customer requests and provide technical solutions.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Diploma/Degree in Mechanical Engineering or equivalent.
• Has 3 years of working experience in downstream oil and gas/petrochemical industry preferred.
• Prior experience in flange management is advantageous.
• Proficiency with CAD tools such as Solidworks and AutoCAD is an advantage.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #69726 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Electrical Equipment Manufacturer/ Production
• Position Title: Technical Support Engineer
• Working Location: Ubi
• Working Hours: Monday to Friday, 8.30 am – 5.30 pm; Saturday 8.30 am – 12.30 pm
• Salary Package: Up to $5,000 + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Provide technical support to customers for UPS, DC Systems, and Battery installations, commissions, repairs, and maintenance.
• Coordinate with end-users on-site to ensure smooth installation, commissioning, and maintenance activities.
• Collaborate with customers and engineers to ensure safe execution of site work.
• Deliver training to customers on the startup and operation of UPS and DC Systems.
• Monitor and follow up on maintenance contracts to ensure work is completed promptly.

APPLY NOW!!!

• Minimum Diploma in Electrical/ Electronics Engineering or its equivalent.
• At least 3 years of relevant experience in the UPS and DC power industry.
• Willing to travel across Asia on short notice.
• Immediate availability and own transport required.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #69101 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Want to be part of a fun and exciting team in one of the fastest growing IT companies in Singapore? Xtremax is an established IT company that provides IT services such as website development and design to government agencies and private companies to help them transform their digital experience. We are expanding and actively looking for an experienced and highly motivated individual for the Technical Support role.

Responsibilities:

• Provide customer support by answering phone and email enquiries
• Primary investigation, information gathering before escalating to internal team for further diagnosis
• Manage operational issues/risks in a timely manner; escalating when necessary
• Keep track of service requests to meet service KPIs
• Follow standard operating procedures, and respond professionally
• Communicate effectively between customers and development team on escalated issues
• Understanding of issues raised by customer
• Good sense of ownership to customers’ reported issues and track them through resolution and bring to closure of ticket raised
• Serve as a key point of contact based on agencies assigned
• Cross functional collaboration: You are required to work with different teams within our organisation to meet the needs of our business.
• Escalate critical issues / roadblocks to the Technical Support Team Lead

Requirements

• Minimum polytechnic diploma in IT, computer engineering, or relevant experience
• Preferably have knowledge in cloud services (eg. Microsoft 365, Amazon Web Services, Microsoft Azure, Google Cloud)
• Preferably have knowledge in ticketing system (JIRA)
• Good interpersonal and communication skills
• Strong analytical and problem solving/troubleshooting skills
• Strong interest in technology
• Ability to communicate highly technical information to both technical and non-technical customer audience
• Ability to work independently and as a team in a dynamic environment

By submitting your resume/CV, you consent and agree to allow the information provided to be used and processed by or on behalf of Xtremax Pte Ltd for purposes related to your registration of interest in current or future employment with us and for the processing of your application for employment.

You also represent to us that you have obtained the consent of your referees when you disclose to us their personal data for the purpose of conducting reference checks.

The personal data held by us relating to your application will be kept strictly confidential and in accordance with the PDPA. You may also refer to our Privacy Policy for more details here: https://www.xtremax.com/privacy-policy

We regret to inform you that should you not consent to providing the necessary data required for us to process your application, your application will be considered void.

Apply for this job

Responsibilities

• Control the South East Asia region sales function to ensure all sales targets are met
• Contribute to the strategic development in the area of sales to achieve company’s short and long term objectives
• Able to travel and meet customers in South East Asia

Ideally, the candidate should possess

• Degree in Electrical Engineering or equivalent
• Comprehensive knowledge of Electrical Assets, the Electricity Industry and Regulation
• Excellent interpersonal, communication and time management skills
• Possess Class 3 driving license

Wise was launched in 2011 with the vision of making international money transfers cheap, fair, and simple. Today, our multi-currency account helps more than 16 million people and businesses manage their money across the world. Over the past decade, Wise has built a global payments infrastructure that has revolutionised how money moves around the world.

Now, with Wise Platform, other companies can gain access to our industry-leading, reliable service seamlessly. We’ve already partnered with 85+ banks, FinTechs and other enterprises, opening up the benefits of Wise’s payments infrastructure to millions of their end customers around the world.

Read more about Wise Platform here: https://platform.wise.com/

Job Description

As a technical support engineer, you’ll be part of a global team whose main focus is ensuring that Wise API integrations get an industry-leading level of assistance when they need it. You’ll work with Wise Platform enterprise partnerships and business payouts customers, Open Banking providers, and self-onboarded API users. They all depend on rapid and dedicated support: from general questions about the behaviour of an API or webhook, to acting as a first-responder for a major incident.

What you'll be doing:

• Develop a deep expertise in the Wise API products and capabilities, and solid understanding of how Wise Platform partnerships have integrated with the solution. You’ll collaborate with teams across the Wise Platform and Open Banking products to do that.
• Support the team to help contacts across all channels, primarily over email in our support queues, and also by phone in the case of critical issues for a partnership.
• Contribute significantly to troubleshooting and solving issues users report, both independently and collaboratively with engineering and commercial teams in Wise.
• Enable the rest of the team to support API users globally, by sharing and capturing knowledge and trends on the issues users are raising.

Qualifications

• You have +3 years in a technical support engineering role, and are familiar with common support tooling and terminology.
• You’re confident in testing and debugging REST APIs, interpreting logs, and querying databases.
• You have strong organisation and prioritisation skills, and you’re able to focus on solving the challenges at hand while setting expectations with stakeholders.
• You thrive in a reactive support environment, and can also drive proactive improvements where you identify them.
• You’re cool under pressure, and can navigate and handle the response to several high-severity incidents at once (some incident management experience is preferable).
• While this isn’t a developer role, some experience in coding is helpful - you’ll have a basic knowledge of some programming languages like Python or Java.
• While the team works 24/5 follow-the-sun, you’ll be comfortable with some regular out-of-hours on-call over weekends.
• You are willing to travel internationally, to work and learn with product engineering, implementation delivery, customer support, and operations teams across the world.
• You work well in a team with a diverse group of people from all over the globe and in different time zones.

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
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As a Sales Engineer / Senior Sales Engineer, you will join our dynamic sales force in developing new businesses and providing professional solutions to our potential clients. Identify new sales opportunities through prospecting.

Job Description:

• Originate and close opportunities to develop new market segments, product groups and channels.
• Identify and canvass new sales opportunities and market through prospecting.
• Develop and plan sales strategies to meet monthly sales targets and progressive KPIs.
• Respond efficiently to customers’ technical or commercial queries and consistently meets customers’ expectation.
• Work closely with Sales Manager and Director to develop and implement sales and service strategies to achieve committed sales target.
• Work closely within Sales Department to manage and expand existing business and contribute to meet sales KPI.
• Travelling to be expected.

Requirements:

• Diploma or Degree in Engineering, preferably in Marine, Mechanical or Mechatronics field.
• Have a strong and successful sales experience for more than 2 years in marine or oil and gas industry.
• Positive working attitude and self-motivated.
• Preferred who are familiar with valves and pumps or piping solution.

Resposibilities:

• Receive customer enquiries through customer portal or email.
• Download, update, and monitor customer product Bill of Material (BOM), drawings, and specifications and its revisions.
• Prepare Sales quotation/proposal/tender documents during RFQ/quotation stage.
• Check and ensure compliance to all specifications prior to providing customer the proposal.
• Calculate material, machining, cladding and other associated costs to quotations.
• Ensure quotations submitted are competitive and maintain a good profit margin.
• Follow-up on proposals with clients to secure orders.
• Prepare and distribute a Sales Order Job Launch when customer awards Purchase orders.
• Project Management on active Sales Orders and delivery schedules.
• Manage and build customer relationships and improve customer satisfaction.
• Coordinate with other departments to compile and submit documentations as required (e.g. pre-production/ final product documentations, concessions/non-conformances)
• Establish positive communications with customers regularly.

Requirements:

• Diploma/Bachelor’s Degree in Mechanical Engineering or related
• Highly motivated and driven
• Strong interpersonal and communication skills
• Team player
• Analytical, resourceful, and possess problem-solving capabilities
• Willing to undertake ad-hoc project assignments and be able to multi-task
• Proficient with MS Office tools
• Knowledge/interest in oilfield components and equipment will be an added advantage

What's in it for you?

• AWS & performance bonus
• Staff incentive
• Bespoke training and development programs
• Fun & open working culture
• Staff parties and company events
• Recreation room - pool table, karaoke system, board games, gaming consoles
• On-site gym facilities
• Accessibility (2-mins walk from MRT)

Key Responsibilities:

• Interacts with clients on site and remote to meet complex requirements of a solution.
• Escalates unresolved problems and issues to the relevant third parties.
• Responds to escalated client requests.
• Escalates complex problems to the relevant third parties.
• Writes reports and proposals and completes and maintains project documentation.
• Assists with the documentation of standard operating procedures relating to installations and fixes.
• Acts as coach and mentor to more junior Implementation Engineers and Technicians.
• Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets.
• Included in higher complexity design work, with input to the design expected.
• Expected to take ownership of relevant technologies according to domain or specialization.
• Performs any other related task as required.

Knowledge and Attributes:

• Seasoned understanding and appreciation of technical design and business principles.
• Seasoned project fundamental and administration ability.
• Seasoned project skills which are demonstrated in the execution of installations and other assignments.
• Excellent customer engagement skills
• Demonstrate relevant domain specialist knowledge.
• Excellent verbal communication skills.
• Client focused and displays a proactive approach to solving problems.
• Ability to work under pressure.
• Ability to coach, mentor and provide guidance to team members.

Academic Qualification and Certifications:

• Bachelor's degree or equivalent in Information Technology or Computing or a related field.
• Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIS, ACMP etc.
• Cisco Dev Net certification

Required Experience:

• Seasoned work experience in technical implementation engineering, specific to Networking technologies.
• Seasoned experience engaging with clients and conducting presentations.
• Seasoned report writing experience.
• Seasoned project management
• Seasoned experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers
• Seasoned experience in diagnosis and troubleshooting

ROLES & RESPONSIBILITIES

1. Technical Maintenance and Troubleshooting

• Perform hands-on troubleshooting and repairs of vending machines to ensure optimal functionality and timely deployment.
• Investigate field failures, identify root causes, and implement corrective and preventive actions.

2. Project Implementation

• Actively participate in the implementation of technical projects, adhering to timelines and quality standards.
• Provide technical expertise and support for new machine setups and upgrades.

3. Research and Development (R&D)

• Contribute to the development and testing of new vending machine models, features, and systems.
• Conduct research and development activities as needed to improve existing machines, focusing on enhancing functionality, efficiency, and innovation.
• Provide technical insights and feedback for products tested.

4. Inventory and Technical Store Management

• Oversee the spare parts inventory, including stock tracking, stocktaking, and ensuring adequate supply.
• Supervise the Technical Store's operation, ensuring proper documentation, equipment tracking, and adherence to safety standards.

5. Reporting and Documentation

• Prepare concise technical reports detailing activities, machine performance, and recommendations for improvements.
• Ensure accurate and timely submission of administrative and operational reports through the Technical Assistant.

6. Process Improvement and Efficiency

• Identify areas for process optimization, cost savings, and efficiency improvements within technical operations.
• Propose and implement solutions to enhance technical workflows.

7. Team Collaboration and Leadership

• Provide guidance and hands-on support for complex technical tasks, fostering collaboration within the team.
• Conduct training sessions to upskill team members and enhance their technical capabilities.
• Manage and guide the reporting staff, delegating tasks and overseeing their performance in reporting, administrative work, and technical store management.

8. Vendor and Supplier Coordination

• Build and maintain strong relationships with vendors and suppliers to address field defects and procurement needs.

9. Additional Assignments

• Undertake additional technical responsibilities as assigned to support team and organizational goals.

REQUIREMENTS

• Minimum Nitec in Electronics Engineering or an equivalent qualification.
• At least 2 years of hands-on experience with machine control systems and computer systems.
• Proficiency in basic computer applications, including MS Office and MS Excel.
• Strong self-motivation and a proactive, hands-on approach to tasks.
• Effective interpersonal and communication skills, with fluency in both English and Mandarin.
• Ability to thrive under pressure in a fast-paced environment.
• A team-oriented mindset combined with a willingness to take initiative and work independently when required.
• Strong work ethics, commitment to service, and a passion for learning and professional growth.
• Analytical and methodical problem-solving skills with a curiosity for technical challenges.
• bizSAFE Level 2 certified or willingness to complete the certification upon employment.

Work Location: Kaki Bukit View

Interested candidate please submit resume indicating your current/last drawn salary and salary expectation.