Job Responsibilities:

• Provide technical expertise support to customers and internal team members
• Responsible on in-house application, customer application and development support
• Involves providing direct technical support to customers at their location.
• Conduct training sessions for customers / internal employees on how to use and maintain the products or services the company provides.
• Provide support to the engineering and quality assurance teams within the organization

Job Requirement:

• Bachelor’s Degree in Material/Mechanical Engineering or equivalent practical experience, Master’s degree will have an advantage
• At least 5 years of experiences in Semiconductor
• Good knowledge of wire bonding operations and concept
• Wire bonding hands-on experience is needed
• Possesses with good presentation skill, DOE skills are essential
• Minimum supervision and should have good communication skill with customers
• Willing to travel to oversea for customer on-site support

About CAD-IT:

Established in Singapore in 1991, our vision is to be the preferred Industry 4.0 partner to our valued customers and a key global contributor to the successful use of innovation and technology. Our mission is to provide world-class Industry 4.0 solutions, thereby helping our customers and their supply chains achieve greater innovation, quality, productivity, reduced costs and time-to-market, whilst being good stewards of the resources that are entrusted to us.

Key Responsibilities:

• Establish and maintain long-term relationships with existing and prospective customers to maximize business opportunities.
• Build and own a sales portfolio, & develop and maintain a sustainable pipeline.
• Create, execute and maintain account plans for existing customers highlighting profile, share and value opportunities including strategy, goals, tactics and milestones.
• Stay up-to-date with the company's new and existing products/services so that once you have identified customers' needs, you are able to conduct technical presentations, product demonstrations and software evaluation.
• Initiate and drive technical activities in line with the business goals such as:
• Leverage on advanced-level engineering knowledge to analyze technical needs and solve complex engineering problems
• Perform engineering simulation consulting services
• Customize and conduct ANSYS software training

We would love to hear from you if:

• You possess a Bachelor’s Degree in Engineering (Electrical, Electronics, Telecommunications, Mechanical, Mechatronic, Electromechanical) or equivalent.
• You have knowledge in MEDDIC, Product Design, Manufacturing Process, FMEA, DOE Optimization, Root-Cause Analysis, Six-Sigma or TRIZ methodologies.
• Experience in ANSYS software will be highly advantageous.
• You have experience in applying PLM/CAD/CAM/CAE/Additive Manufacturing solutions in solving industrial problems.
• You have the ability to build relationships with prospective customers through the use of various prospecting techniques as well as maintaining relationships with current customers.
• You have 1 to 2 years sales experience.
• You are professional, with a strong sense of ethics and morals.
• You are self-motivated and sales-driven.
• You have excellent communication, presentation and influencing skills.
• You are able to work in a fast-paced environment.

What would you get?

• Training and Development
• Commission & Discretionary Yearly Bonus
• Medical & Insurance Benefits

CAD-IT rewards employees in various ways based on their role, contribution and performance. We believe in training and developing our employees to help them achieve their fullest potential.

About CAD-IT:

Established in Singapore in 1991, our vision is to be the preferred Industry 4.0 partner to our valued customers and a key global contributor to the successful use of innovation and technology. Our mission is to provide world-class Industry 4.0 solutions, thereby helping our customers and their supply chains achieve greater innovation, quality, productivity, reduced costs and time-to-market, whilst being good stewards of the resources that are entrusted to us.

Key Responsibilities:

• Initiate and manage enterprise solutions sales activities and engagement. Ensure sales performance and effort targets are met monthly, quarterly and annually.
• Contribute sales, marketing, GTM, and pre-sales team in activities including lead generation, solution presentation, road-show and marketing. Build up and standardize sales resources to be used for pre-sales, consultants, demo and marketing for CAD-IT enterprise sales operations.
• Manage the IoT, AR/VR and other enterprise solutions projects successfully as a team upon the award of the project.
• Establish potential new clients, determine their Engineering/Business Solution needs and convert these opportunities into new projects.
• Initiate good partnerships with associations and organizations to empower PR channels of CAD-IT Technologies to communicate effectively.

We would love to hear from you if:

• You possess a Bachelor’s Degree in Engineering.
• You possess at least 2 years of relevant experience in enterprise sales solutions (ERP, MES, SCADA, Automation)
• You have experience and good skills in enterprise solutions selling/MEDDIC.
• You have experience in lead generation activities, campaigns, road shows and event organizing.
• You have basic technical knowledge and good application knowledge for enterprise solutions including IIoT and digital factory solutions. You are able to point out solutions benefits in terms of technical, application and business to customers.
• You are able to communicate and deliver presentations well in both English & Mandarin Chinese.

What would you get?

• Training and Development
• Commission & Discretionary Yearly Bonus
• Medical & Insurance Benefits

CAD-IT rewards employees in various ways based on their role, contribution and performance. We believe in training and developing our employees to help them achieve their fullest potential.

Job Description:

1. Deeply involved in activities of optical tester development and production, response to company product project management, formulate a project plan, execute and track management.

2. To lead the product program and project feasibility and reliability analysis review.

3. To bridge internal and external communication, collect the overall project needs, feedback on the stage results timely and allocate tasks reasonably.

4. To coordinate various cooperating departments to ensure the execution of the project runs smoothly, and be responsible for project cost management and project plan optimization.

5. To collaborate and solve the technical and quality problems of certification in the design and prototype manufacturing stage.

6. Responsible for collecting customer needs and allocating tasks reasonably, negotiating with customers when necessary and predicting unreasonable customer needs and communicating to solve them.

7. To report regularly and maintain effective interaction with the customer, internal teams and management.

Job Requirement:

1. Bachelor's degree or above, major in Optical, Electronics, Mechanical, Software and Automation.

2. Open to fresh graduates without working experience

3. Strong communication and coordination skills and the ability and experience to respond quickly and respond to sudden abnormalities.

4. Willing to oversea business trip when required

JOB SUMMARY

We're in search of a dynamic Technical Specialist/Assistant Engineer who's driven and skilled to join our team. Your main responsibility will be to offer technical assistance to both contractors and customers, ensuring our systems run smoothly. If you excel in fast-paced settings and love tackling challenges, this role is perfect for you.

We offer comprehensive on-the-job training to enhance your skills and knowledge, ensuring you stay up-to-date with the latest industry advancements. At our company, we believe in providing a supportive and nurturing environment that encourages personal and professional growth.

JOB RESPONSIBILITIES

• Provide technical support to contractors/customers, assisting them with any technical queries or concerns.

• Conduct site measurements and evaluate system performance to identify areas for improvement and optimization.

Undertake ad-hoc assignments as required, demonstrating flexibility and adaptability in your work.

EDUCATION and EXPERIENCE

• Possess a Higher Nitec or Diploma in Mechanical, Electrical/Electronic Engineering, or a similar field.

• Experience with ACMV including troubleshooting and Building Management Systems (BMS) would be advantageous.

JOB-RELATED SKILLS & PRE-REQUISITES

• Good command of English, speaking and writing and computer literacy.

• Results oriented with the ability to define problems, exhibit sound judgement, and take initiative to develop alternative solutions rationally and independently.

• Excellent communication and interpersonal skills to effectively interact with contractors/customers, providing them with the best possible technical support.

• Strong analytical thinking to diagnose and resolve technical issues promptly and efficiently.

• Possess a valid Class 3 or 3A driving license, which will be an advantage.

Able to work both independently and collaboratively as a valuable team player.

Job Description and Responsibilities:

• Manage IT infrastructure (hardware and software), including POS system installation and maintenance, as well as remote troubleshooting.
• Liaise with third-party vendors for new store infrastructure setup.
• Update store systems when necessary.
• Provide Level 1 and Level 2 support and standby assistance for store operations.
• Train new supervisors on system usage and handling minor technical issues.
• Prepare and maintain system user guides for all software systems, ensuring timely updates.
• Participate in UAT testing before GO-LIVE and release of new system versions.
• Update Windows and security patches for store POS systems and laptops, ensuring cybersecurity compliance.
• Maintain and update the IT inventory list and documentation for IT asset management.
• Perform other ad hoc duties as assigned by the manager.

Requirements:

• Diploma/Degree in Information Technology or equivalent.
• At least 2 years of experience in a related field, preferably in the retail sector.
• Strong knowledge of Microsoft Windows operating systems.
• Proven analytical and troubleshooting abilities.
• Proficient in English and Chinese.
• Excellent analytical, troubleshooting, and communication skills.
• Knowledge of programming languages is an advantage.
• Good understanding of Microsoft SQL Server and scripts.

Job Description

P+A Projects is a designer of themed entertainment around the world and is looking for Technical Designers to be a key part of delivering successful projects alongside our Singapore office. Have a passion for theme parks, and want to apply your skills to build pirate ships, giant dinosaurs, and fairytale castles? Then you might be a perfect fit for our team. While we are mostly working from home (WFH) these days, the position will require some in-person duties from the office or onsite meetings.

General Requirements:

• Degree in Architecture, Engineering or Interior Design
• Experience in related fields
• Organised, precise, and attentive to detail
• Great verbal, written, and graphic communication skills.
• Must speak & write fluently in English. Other languages are a big bonus.
• Self-motivated and enjoys contributing to highly collaborative teams
• Flexible and well-rounded to accommodate shifting schedules, project demands, multiple time zones, and deadlines

Job Duties:

• Coordinate with project manager, team and consultants to produce high-quality design & construction documents
• Mockup and organise design drawing set
• Prepare architectural and structural details
• 2D & 3D drafting
• Prepares work to be accomplished by gathering information and materials.
• Plans concept by studying information and materials.
• Illustrates concept by designing rough layout regarding arrangement, size, type size and style,
• Obtains approval of concept by submitting rough layout for approval.
• Prepares finished design layout through review process with supervisor.
• Completes projects by coordinating with other team members, utilizing previous knowledge
• Maintains technical knowledge by attending design workshops; reviewing professional publications; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

Skills and Qualifications:

Technical Design Skills, Layout Skills, Customer Focus, Creativity, Flexibility, Attention to Detail, Deadline-Oriented, Desktop Publishing Tools (AutoCAD, Revit, 3DSMax, Microsoft Office), Acute Vision, Handles Rejection

Job Description

• Coordinate with project manager, team and consultants to produce high-quality design & construction documents
• Mockup and organise design drawing set
• Coordinate architectural and structural details
• 3D modelling; understanding creative intent and translating to 3D
• Prepares work to be accomplished by gathering information and materials.
• Plans concept by studying information and materials.
• Illustrates concept by designing rough layout regarding arrangement, size, type size and style,
• Obtains approval of concept by submitting rough layout for approval.
• Prepares finished design layout through review process with supervisor.
• Completes projects by coordinating with other team members, utilizing previous knowledge
• Maintains technical knowledge by attending design workshops; reviewing professional publications; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

Job Requirements

• Degree in Video Gaming, Animation, Architecture, Engineering or Interior Design
• Experience in related fields
• Organised, precise, and attentive to detail
• Great verbal, written, and graphic communication skills.
• Must speak & write fluently in English. Other languages are a big bonus.
• Self-motivated and enjoys contributing to highly collaborative teams
• Flexible and well-rounded to accommodate shifting schedules, project demands, multiple time zones, and deadlines

The Technical Writer is responsible for producing product documentation for industrial automation solutions, which are used
in mission-critical environments such as oil refineries, power plants, and chemical facilities. You will be based in Singapore as part of an established team of technical communication professionals, and he/she will work with stakeholders located in various geographical locations. He/she will be provided with advanced authoring tools,
documentation methodologies, and extensive training.

JOB DESCRIPTION

• Communicate and collaborate with subject matter experts to understand the requirements.
• Structure complex information into an organized and logical format.
• Convey complicated ideas into simple instructions for international users.
• Apply topic-based authoring and content architecture techniques to produce easy–to-use manuals.
• Manage and use budgeted time and resources to produce expected results without delays.

JOB REQUIREMENTS

• Diploma/Degree in Computer Engineering, Computing (Software Engineering), Computer Science
• Diploma holders with relevant technical writing work experience will also be considered.
• At least 3 years’ experience in writing technical documents or manuals for software or related products.
• Experience in authoring and publishing content for external customers.
• Experience in using more than one of the following tools:
• Adobe Acrobat
• XML authoring tools, including but not limited to Adobe FrameMaker, Oxygen XML and XMetaL Author
• Enterprise
• JIRA
• Microsoft Office applications (Word, Excel, Project, Visio)
• Experience in using a content management system

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa
about our Employee Referral process!

Technical Coordinator Job Description Template

We are looking to hire a talented technical coordinator. In this role, you will be required to meet with clients to determine their design requirements, plan and execute the design of mechanical devices, develop and test prototypes, and work closely with the manufacturing teams to ensure that design specifications are met.

To be a successful technical coordinator, you should be mathematically and mechanically minded and have strong analytical and critical thinking abilities. A top-notch mechanical design engineer should possess detailed knowledge of engineering and design principles and be able to find creative solutions to technical problems.

Responsibilities:

• Meeting with clients and design teams to determine mechanical applications and requirements.
• Conducting research to inform the design and engineering methods required for the mechanical systems.
• Planning and executing mechanical designs using CAD, CAM, and 3D CAD programs.
• Performing computer simulations and experiments to virtually test and refine the designs.
• Overseeing the development and manufacturing of physical prototypes for testing.
• Documenting the design process, iterations, and test analytics.
• Managing project timelines, resources, and budgets.
• Coordinating with clients, designers, engineers, and manufacturers to ensure coherence.
• Preparing technical reports, design specifications documents, and operational manuals.
• Keeping abreast of the latest advancements in technology, design trends, and engineering best practices.

Requirements:

• Bachelor's degree in mechanical engineering.
• Literacy in English – written and verbal.
• A minimum of 2 years of experience as a mechanical design engineer in cranes, suspended scaffolding and hoisting equipment.
• Proficiency with engineering design programs such as AutoCAD 2D/3D, Autodesk Revit and Navisworks.
• Knowledge in structural calculations with software such as StaadPro and Idea Statica.
• Knowledge of design and engineering principles and best practices and Euro Code 3.
• Strong analytical and problem-solving abilities.
• Exceptional time management and organizational skills.
• Excellent verbal and written communication abilities.
• Attentive to detail and critically minded.
• Salary - $2.8k - $3K
• Work hours: Mon – Fri 8:30 – 5pm, Sat 8:30 – 12pm
• 14 days annual leave for first 2 years of continuous service, additional 1 day annual leave thereafter per completed year of employment to max of 18 days.

1) Civil & Structural Consulting Engineering firm looking for the right candidate to fill the post of Technical Director.

2) Minimum Master and/or Degree in Civil / Structural Engineering,

3) Registered Professional Engineer in Singapore or a qualification registrable with the PE Board of Singapore

4) Candidate is expected to manage the overall technical team in all aspect of the firm works involving highrise building structure and geotechnical engineering.

5) As this is a very senior position, the Candidate is expected to have a minimum of at least 20 years experience with minimum of 12 years in Singapore and familiar with Singapore Regulatory requirements.

6) Candidate shall have hands on experience in design and operating of various design and analysis software and able to guide and lead the entire design team

Job Description

• To assist the Architectural Associate/ Architect in his/her duties
• Preparing planning applications and other regulatory application procedures;
• Preparing design proposals using computer-aided design (CAD) and traditional drawing methods;
• Assisting in the detailed design process and co-ordinating design information;
• Preparing/updating tender documentation and construction drawings;
• Liaising with appropriate authorities (e.g. Planning enquiries and technical officers) to obtain statutory approval;
• Attending site visits and recording minutes/discussions
• Assisting project architect in coordinating site issues
• Producing and analysing detailed specifications for suitable materials or processes to be used in construction;

Job Requirements

• Relevant Degree in Architecture
• At least 2 years of relevant working experience
• Proficient in Vray renderer, 3D max, Adobe Photoshop and Sketch-up
• Must have Knowledge with 3D Autocad, Revit & BIM
• Relish working in a challenging and fast-paced environment
• Possess a flair for creativity and a keen eye for detail
• A proactive and conscientious team player
• Advantageous to have design experience in commercial, mixed-use and residential projects

Responsibilities: -

• Must have minimum Five (5) year work experience in the servicing, maintenance and troubleshooting on different construction equipment, preferably in Hydro Jet Pump technology.
• Manage & lead site technical teams.
• Perform engineering duties such as preparation/evaluations to as part of the engineering project team.
• Team development.
• QA/QC documentation review of engineering deliverables.
• Resolve any technical problems faced during construction stages.
• Any other required duties as required by the Project Manager.

1. Minimum 5 years of experience in the supervision of structural & architectural works. Experience in commercial and / or institutional projects will be an advantage

2. Relevant experience in RC footings, RC works and structural steel works.

3. Relevant experience in architectural building works, ID finishing fit out works and coordination.

4. Must be fully conversant with Building Control Act and Regulations.

Possession of a valid practicing certificate from ACES/IES for RTO or relevant Diploma in Building / NCCS Certification / JAC Accredited

An expert Temenos Wealthsuite (Triple A+) consultant plays a vital role in the successful implementation of Temenos Wealth suite solutions by providing technical product consultation adhering to the product guidelines and best practices. Can provide expert advice to clients and users to connect functional requirements to technical solutions in Triple A+ with varying levels of sophistication.

Responsibilities:

• Customize and configure Temenos Triple A+ products according to the client/business requirements
• Design, Program and Develop Temenos Triple A+ components including scripts, formats, screens, functions, security profiles, data profiles, function profiles, GUI and WUI.
• Develop web services using Triple A+ OData integration layer
• Develop and configure jobs and batch processing using Triple A+ BPI and TSL layer
• Develop and design Interfaces using Triple A+ GWPACK and ITX
• Customize and build application functions using Triple A+ channels framework (UXP/Edge connect)
• Build custom report templates and report profiles using Triple A+ reporting module
• Explain and Articulate the capabilities of the Triple A+ product
• Provide multiple solution options in Triple A+ that match the client/business requirements.
• Contribute to the decision-making of picking the right solution option that best fits the conjunction of client requirements and the product best practice
• Deliver implementation of solutions continuously on a timely basis
• Provide training/mentorship to associate consultants on Temenos Triple A+
• Contribute to expanding the company's Temenos Triple A+ knowledge base

Qualifications:

• Professional degree, Bachelors or equivalent in IT discipline
• At least 8+ years of experience in Temenos Triple A+ modules such as MESI setup, portfolio, third party, orders, operations, valuation and Performance including customization of the modules using script language
• At least 8+ years of experience as a Triple A+ developer with hands on experience in build and customization of GUI, WUI, formats, screens, functions, Gateway pack, OData, Channels and LR modules.
• Substantial exposure/direct experience in multi-country implementation projects of Temenos Triple A+
• Atleast 5+ years of experience in the technical delivery lead role
• Practitioner of SDLC or other software delivery framework
• Extensive experience in Private Banking/Wealth Management digitalization
• Able to work independently, good collaboration and influencing skills with a resilient mindset

**Job Summary:**

As an IT Support Engineer at Win-Pro, you will be the front-line defense of our client’s IT systems, providing essential support to ensure smooth operations. You will troubleshoot technical issues, implement solutions, and assist in maintaining infrastructure, contributing to an efficient, secure, and reliable IT environment. Your role is critical in making sure our clients' IT systems run like a well-oiled machine.

**Key Responsibilities:**

1. **Technical Support:**

- Provide day-to-day IT support for hardware, software, and network issues.

- Diagnose and troubleshoot desktop, laptop, printer, and network issues in person or remotely.

- Handle incident reports, service requests, and resolve issues in a timely manner, adhering to SLAs.

2. **System Maintenance & Upgrades:**

- Install, configure, and upgrade computer systems and software, ensuring minimal disruption to users.

- Manage user accounts, permissions, and access control for both local and cloud-based systems.

- Perform regular system maintenance, including patch management and updates.

3. **Network & Security:**

- Assist with the monitoring, maintenance, and troubleshooting of network systems (LAN/WAN) to ensure uptime.

- Assist in the implementation of security protocols, firewalls, and antivirus solutions to safeguard data integrity.

- Maintain data backups and disaster recovery plans, testing for business continuity.

4. **Client Training & Documentation:**

- Provide training and technical support to users on various systems, applications, and technologies.

- Maintain thorough documentation of support activities, system configurations, and network setups.

5. **Collaboration:**

- Work closely with other teams such as systems engineers, cybersecurity teams, and third-party vendors to ensure IT infrastructure aligns with business needs.

- Contribute to IT projects, ensuring deadlines are met and solutions are delivered effectively.

**Key Performance Indicators (KPIs):**

- Ticket resolution time

- Customer satisfaction (CSAT)

- Network/system uptime

- Documentation completeness and accuracy

---

**Job Requirements:**

1. **Education:**

- Diploma or Bachelor’s degree in Information Technology, Computer Science, or related fields.

2. **Technical Skills:**

- Strong knowledge of Windows, macOS, and Linux operating systems.

- Hands-on experience with desktop hardware, software, printers, and networking devices.

- Familiarity with Active Directory, Office 365 administration, and VPN configurations.

- Knowledge of basic cybersecurity practices and troubleshooting methods.

- Ability to work with various remote support tools and ticketing systems (e.g., Zendesk, Jira, etc.).

3. **Experience:**

- Minimum of 2 years of IT support experience, preferably in a managed services environment.

- Experience in supporting cloud-based solutions (AWS, Azure, Google Cloud) is a plus.

4. **Soft Skills:**

- Strong problem-solving abilities, able to think on your feet and provide quick resolutions.

- Excellent communication skills with the ability to explain technical issues to non-technical users.

- Team player, willing to collaborate and share knowledge.

- Strong organizational skills with attention to detail, able to handle multiple tasks and priorities.

5. **Certifications (Preferred):**

- CompTIA A+, Network+, or Security+

- Microsoft Certified: Azure Fundamentals

- Cisco Certified Network Associate (CCNA)

**What We Offer:**

- A dynamic, team-oriented work environment.

- Opportunities for professional growth and development.

- Competitive salary with performance bonuses.

- Health benefits and ongoing training.

---

**Application Process:**

Interested candidates should submit their CV and a cover letter detailing their qualifications and experience via our online portal.

---

This job will suit someone with a proactive attitude, a passion for technology, and a strong commitment to customer service. If you’re eager to expand your skills and be part of a team driving innovation in IT solutions, we’d love to hear from you.

Job Description: Provide sales and administrative support to Sales department (for International and Overseas sales) in managing the daily sales operational activities, covering full spectrum of sales administration, customer service, Import and Export management, sales and marketing support to sales team.

Main Responsibilities:

• Support sales team on daily administration

• Handle email/phone enquiries

• Process sales order and follow up payment with clients

• Update and monitor daily the Sales data system to support the Sales team forecast exercises.

• Coordination, monitor and troubleshooting assistance for client’s order, account statuses and other relevant problems.

• Coordination of shipping schedule.

• Preparation of shipping documents (commercial invoice, packing list etc.).

• Follow up with clients on the phone for administrative purposes.

• Assist in general administration duties and Ad-hoc duties assigned by superior.

Requirements:

• Minimum “O” level, Professional Certificate, or Diploma in Business Administration or equivalent

• No experience required; entry level is welcome to apply.

• Self-motivated and initiative individuals.

• Possess strong negotiation and selling skills.

• Must be able to manage a given set of territory and accounts.

• Provide good after sales & customer service.

• Knowledge in office supplies or office automation would be an advantage.

• Able to start work immediate or within short notice.

• Proficient in MS Office (Words, Excel…)

• Good verbal and written communication in English and local language are preferable

• Knowledge on Navision system would be an advantage

Please email to [email protected]

Job description

The Whole Kitchen is a healthy gluten free bakery in Singapore. We are looking to grow our team and business and are looking for a full time Administration & Logistics Coordinator Packer to support our Administration & Logistics Manager.

Key responsibilities:

• Preparing delivery drivers documents
• Packing sales orders and consumer hampers
• Inventory stock take
• Entering invoices and purchase orders to system
• Data entry and filling
• Printing labels

Candidate must have following skills:

• be a team player but also be able to work autonomously
• have good english skills
• good computer skills
• have good attention to detail
• be well organized
• moderate computer skills, including excel

Past experience in admin/logistics, or working in food business is an advantage.

An interest in food, health and wellness a bonus!

5.5 days - Must be able to work Saturday half days, with day off during the week.

START IMMEDIATELY

Please EMAIL complete resume/CV.

Schedule:

• Day shift
• Early shift
• Weekend availability

Task: The Intern, Customer Support will have the opportunity to assist our customers with their problems while using R&S products and services. This role will ultimately help establish our reputation as a company that offers excellent customer support during all sales and after-sales cycle.

Responsibilities:

• Provide assistance to customers' queries while using R&S products in a timely and accurate manner, via phone, email or ticketing system
• Identify customer needs and provide timely resolution of problems or escalation on behalf of customers to appropriate next level of technical support personnel
• Update the ticketing system databases with information about technical issues and useful information provided by customers
• Improving existing ticketing system by evaluating system process and making recommendations
• Frequent interaction with sales and technical support for resolving customer issue
• Other ad-hoc assignments as assigned by the supervisor

Requirements:

• Graduating students from ITE / Diploma in Business/ Engineering or relevant field of studies
• Good communication (i.e. writing and speaking) and interpersonal skills
• Attention to detail, proactive, self-motivated and willingness to learn
• Possess good customer-focused and results-oriented attitude
• Willingness to coordinate and work with colleagues across other departments or countries
• Proficiency in MS Office (MS Excel, Words and PowerPoint)
• Excellent time management skills and the ability to prioritize work

About the Company:

Rohde & Schwarz is home to in-depth engineering know-how and highly innovative and committed employees. We're recognized as a world market leader in wireless communications. Plus, we develop future-oriented products for many growth markets such as mobile phone technology, radiocommunications and digital television. We do business in more than 70 countries worldwide, and we value individuals who share our main objective: To be the best!

Rohde & Schwarz Singapore is the competence centre in the heart of Asia for sales, systems & projects, service & repair, calibration; R&D and customer support. We aim to bring Rohde & Schwarz's technical competence one step closer to our customers in the region. Together with the Asian subsidiaries and agents, the Regional Headquarters (Asia Pacific) located in Singapore forms the integral part of the company's multi-cultural sales and distribution network to service our customers.

Responsibilities:

• Manage coverage of telephone and email service support to customers to provide technical support in a timely and effective manner for all products
• Investigate customer complaint at 1st level. Advise and guide customer with solution. If problem cannot be resolve over phone or email, schedule technician and fix service appointment.
• Escalate appropriate customer’s complaints or queries to relevant departments or management
• Plan and liaise with Technicians on servicing scheduling and day-to-day matters
• Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty.
• Prepare Product Warranty Letter and liaise with customer warranty related issues.
• Assist in establishing, tracking and monitoring service reports, customer satisfaction standards, and other performance metrics.
• Prepare purchase request and tracking of spare parts purchase.
• Any ad-hoc duties as prescribed by HOD or Management

Requirements:

• Minimum Diploma / Degree in Business or any Engineering Field
• 2 years’ experience in a similar capacity is preferred but not necessary
• Applicants with no prior experience but possess a strong willingness to learn may be considered for this role
• Working knowledge in customer service principles, processes and standards
• Prior experience in SAP would be advantageous but not a must
• Excellent communication and problem-solving skills, with good organisation ability
• Must be able to multitask in a fast-moving environment
• Must be effectively bi-lingual in English and Mandarin to handle English and Mandarin speaking customer’s complaints or queries to relevant departments or management.

Job Responsibilities:

• Responsible for the management of Site Reliability Engineering, have hands-on knowledge on manage & troubleshot server, network and applications;
• Responsible for the deployment and daily monitoring of the company's business systems to ensure the normal operation and emergency response;
• Provide in-depth understanding of the operation and maintenance architecture, good at architecture design, performance optimization, platform security; Responsible for the improvement of the operation and maintenance team skills, to ensure the professional level of the operation and maintenance team.

Job Requirements:

• Familiar with automation deployment, proficient in how to build the most of popular monitoring system in the market. SVN/Git version control system and proficient in CICD configuration;
• Hands-on knowledge in Nginx configuration, Load balancer (SLB) configuration. Familiar with the Node.js running environment will be an advantage.
• Skilled in managing Linux systems and security, with experience in operation and maintenance of large websites or web application platforms will be an advantage;
• Understand common knowledge about the network, familiar with firewall, VPN, DHCP, DNS and other network technologies. Familiar with high availability/load balancing technology will be an advantage;
• High sense of responsibility, strong ability to analyze and eliminate faults, good at learning at work, able to withstand work stress;
• Understand the penetration test, have experience in safe operation and maintenance and have working experience in AZURE, AWS or Google Cloud platforms;
• Working Environment: Hyper-Cloud, Cloudform/AWX, ELK, Zabbix, Jenkins/VSTS, GitLab etc. We build together, We learn together.
• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science/Information Technology or equivalent.
• At least 1 years of working experience in the related field is required for junior position.

What we offer:

• Proper training will provide to the junior position.
• Attractive rewards for long-term service staff
• Energetic and friendly working environment (flexible working hours, quarterly events, staff birthday celebration and etc.)
• Medical insurance

Job Responsibilities:

• Responsible for the management of Site Reliability Engineering, have hands-on knowledge on manage & troubleshot server, network and applications;
• Responsible for the deployment and daily monitoring of the company's business systems to ensure the normal operation and emergency response;
• Provide in-depth understanding of the operation and maintenance architecture, good at architecture design, performance optimization, platform security; Responsible for the improvement of the operation and maintenance team skills, to ensure the professional level of the operation and maintenance team.
• Establish and improve standardized operation systems for DevOps team. Use a sound management strategies and security strategies to ensure the quality of operation and maintenance;

Job Requirements:

• Familiar with automation deployment, proficient in how to build the most of popular monitoring system in the market. SVN/Git version control system and proficient in CICD configuration;
• Hands-on knowledge in Nginx configuration, Load balancer (SLB) configuration. Familiar with Node.js running environment will be an advantage.
• Skilled in managing Linux systems and security, with experience in operation and maintenance of large websites or web application platforms;
• Understand common knowledge about the network, familiar with firewall, VPN, DHCP, DNS and other network technologies. Familiar with high availability/load balancing technology will be an advantage;
• High sense of responsibility, strong ability to analyze and eliminate faults, good at learning at work, able to withstand work stress;
• Understand the penetration test, have experience in safe operation and maintenance, and have working experience in Cloud platforms (AZURE, AWS or Google);
• Working Environments: Hyper-Cloud, Cloudform/AWX, ELK, Zabbix, Jenkins/VSTS, GitLab etc. We build together, We learn together.
• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science/Information Technology or equivalent.
• At least 3 years of working experience in the related field is required for senior position.
• Preferably Senior Executive specialized in IT/Computer - Network/System/Database Admin or equivalent.

What we offer:

• Proper training will provide to the senior position
• Attractive rewards for long-term service staff
• Energetic and friendly working environment (flexible working hours, quarterly events, staff birthday celebration and etc.)
• Medical insurance

Job Highlights

• Great exposure to a large Japanese MNC
• Nearest MRT: Bedok (Walking distance to work location)
• Working Hours: Mon- Fri (8am - 5pm)
• Contract Duration: 12 months (Convertible/Renewable depending on performance)
• Hybrid working arrangement

Job Summary
We're seeking an experienced Systems Analyst professional to support and enhance our in-house ERP systems. In this role, you'll handle user support, lead system improvements, manage projects, and optimize business processes. Working with cross-functional teams, you'll maintain critical applications while ensuring smooth operations in our manufacturing environment. The ideal candidate brings 4+ years of IT support experience, strong Oracle database knowledge, and expertise in ERP systems.

Job Description

• Provide comprehensive support for in-house applications, ensuring smooth functionality and addressing user concerns.
• Analyze business processes and requirements, offering recommendations for enhancements and optimizations.
• Develop and maintain relevant documentation, including user manuals, process flow diagrams, and system specifications.
• Independently conduct user acceptance testing (UAT) and collaborate with users to validate system functionality.
• Proactively engage with stakeholders to gather requirements, clarify needs, and propose effective solutions.
• Plan and schedule project milestones to ensure timely and efficient execution.
• Function as a project manager when required, coordinating tasks, timelines, and resources to ensure successful project delivery.

Job Requirement:

• Degree in Computer Science or Information Technology or other related fields
• Strong knowledge of ERP systems, Sales Order, Finance, and MRP applications.
• A minimum of 4 years of experience in IT application support, with a good understanding of the Software Development Life Cycle (SDLC).
• Hands-on experience with Oracle databases and strong technical proficiency.
• Possesses good interpersonal skills. Project management experience is an advantage.
• Demonstrates analytical and multi-tasking capabilities.
• Able to work independently, be a good team player and communicate well at all levels.
• Proficiency in SQL for database querying, reporting, and data management.
• Experience in the Manufacturing sector would be advantageous.

Responsibilities

• Provide good customer support to our corporate customers, including end-to-end management of customers’ orders and requests
• Respond promptly to customers’ inquiries, including requests for quotations, service support and documentation
• Prepare and submit quotations to customers promptly
• Prepare and submit documents required by customers in their respective management systems
• Proactively update customers on their order status and shipment schedules
• Maintain accurate and updated records of spare parts price lists for customers
• Coordinate and liaise with customers, forwarders and internal departments to fulfil customers’ orders and ensure timely execution of shipments
• Prepare and submit documentation to assist customers with custom queries
• Work closely with internal teams to manage customers’ issues & solution implementation.

Requirements

• Degree or Diploma holder with at least 3 years of relevant working experience
• Candidates with more years of relevant working experience will be considered for senior position with higher remuneration
• Strong command of spoken and written English
• Able to speak Mandarin is an advantage (to liaise with Mandarin-speaking associates)
• Possess a customer-centric mindset
• Meticulous & hardworking with strong organizational and analytical skills
• Good self-drive and self-discipline with minimal supervision required and possess a 'Can Do' attitude
• High level of integrity and can be trusted in handling confidential information
• Able to work well in a team as well as being independent and pro-active
• Able to work under tight schedules and handle high volume of requests, yet remain composed and positive under difficult situations
• Able to work after office hours when required
• Have excellent communication, interpersonal and influencing skills to integrate with people of differing backgrounds
• Experience in managing multiple projects/engagements with short deadlines is an advantage
• Working hours: 8.30am - 5.30pm (Mon to Fri)

Interested candidates, please send in your detailed resume including your current & previous working experiences and expected salary via the "APPLY NOW" button.

We regret that only shortlisted candidates will be notified.

• Diploma or Degree in Computer Science, Information Technology, OR/AND Certification in CCNA
• Minimum of one year of relevant experience
• Proficient in enterprise networking, including WAN, LAN, and VPN optimization implementation and support
• Skilled in administering Microsoft Server 2012 and later, Microsoft 365, and Google Suite products/services
• Familiar with internet architecture designs such as TCP/IP, DNS, DHCP, Proxy and Firewall
• Familiar with devices like Alcatel PABX, FortiGate Devices, Cisco and Unifi Wireless AP Controller
• Strong knowledge of CyberRisk and CyberSecurity; familiarity with PDPA is highly preferred
• Experience with Veeam, VMware, and UNIX/Linux is an added advantage
• Experience in API/Web Programming and Database Administration is an added advantage