JOB SCOPE:

This person needs to be able to handle both technical repairs of endoscopy systems, while handling the technical support for the regional subsidiaries and distributors.

DESCRIPTION OF DUTIES & RESPONSIBILTIES:

(1) Repairs of Endoscope products from customers (subsidiaries and distributors); which includes

• Repairing of Endoscopy System.
• Repair data entry & create Repair Analysis Report.
• Coordinate (communication via email) with customer(s) for any technical support.
• Possess sound technical knowledge for all endoscopy products.
• Field service ad-hoc support to FSE (Field Service Engineers).
• Be a trainer for subsidiaries & distributors.

(2) Achieving set target for the numbers of repairs to be completed each month.

(3) Responsible for ensuring quality of repairs are according to specifications.

(4) Formulate Service improvement with Technical Supervisor.

JOB REQUIREMENT:

• Minimum 3 years of work experience, preferably in the same or similar industry.
• Strong team player
• Detailed-oriented
• Fast learner
• Know Microsoft Words/Excel/PowerPoint, IT knowledge (Hardware/Software) is a plus
• Able to do basic skill in repairing equipment (Dis-assembling), soldering works, able to achieve sales target. Training will be provided.

UnaBiz is the leading IOT company in Singapore. HQ in Singapore, with office in Taiwan, Japan, France, Spain and providing IOT solution globally.

Join the company that supplies solutions to established local / MNC like SIA, CBRE, JLL, Shiseido, TotalEnergies, Certis, Engie, and many more!

Job Descriptions:

• Execute sales strategies to penetrate the target market and expand the customer base.
• Conduct presentations and demonstrations that showcase the features and benefits of our smart workspace solutions.
• Manage relationship with clients to understand their unique needs and tailor solutions that align with their business objectives.
• Work closely with technical experts to design customized solutions that address client challenges.
• Provide regular updates on sales activities, pipeline, forecasts, and performance metrics to senior management.

Job Requirements:

• Candidate must possess at least Diploma/Bachelor's degree in Business, Marketing, or a related field.
• Experience in hospitality would be an added advantage
• Self-motivated and results-oriented, with a proactive attitude toward problem-solving.
• Willingness to travel locally for client meetings and industry events as required.
• Highly motivated, resourceful, and independent worker who is proactive and customer-focused.
• Fresh graduatesare welcomed!

Rewards:

• Opportunities for career advancement
• Free lunch in office provided
• Free transport to/from office

The Job

• Develop timing/power/noise characterization flow for advanced node memory compiler.
• Strong focus on design automation for SRAM compiler, big data analysis and design verification.
• Develop memory analysis flow for PPA check.
• Design and develop the layout for integrated circuits according to electronics engineering principles, using software to create design schematics and diagrams.

The Talent

• Bachelor's Degree (with min. 8 years of relevant industry experience) /Masters Degree (with min. 6 years of relevant industry experience)/ PhD in Electrical and Electronic Engineering/Computer Engineering/Computer Science.
• Knowledge of SRAM/ROM memory functionality and high speed, low power memory design architecture.
• Experience in spice simulation and understand CMOS layout view, Verilog coding is preferable.
• Proficient in script programming with Perl or Python3.

Position Overview

We are seeking an experienced and motivated Senior Technical Program Manager to join our Platform Services and Emerging Technologies division in Singapore. This role involves close collaboration with the capability team's leadership to drive strategic programs that facilitate access to our Products and Product data. The ideal candidate will demonstrate the ability to lead and manage complex programs independently, ensuring successful delivery and alignment with organizational goals. This position requires a proactive approach, independent decision-making, and strong problem-solving skills to efficiently navigate and resolve challenges. The role is based in Singapore and follows a hybrid working model with occasional onsite presence required

Responsibilities

• Lead and manage multiple technical programs from inception through completion
• Develop detailed project plans, including scope, timelines, dependency management, and risk management
• Collaborate with engineering, product management, and other stakeholders to define program goals and deliverables
• Monitor and report on program progress, ensuring alignment with organizational objectives
• Identify and resolve issues and conflicts within the project team
• Facilitate communication and coordination among stakeholders
• Ensure compliance with company standards, policies, and procedures
• Foster a culture of continuous improvement within the team

Minimum Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field
• 7+ years of experience working directly with engineering teams on complex initiatives involving multiple teams using Agile methodologies
• 5+ years of experience in technical program management or a related role
• Proven track record of successfully managing complex technical projects
• Demonstrable knowledge of systems/cloud services and cloud platforms (AWS, Azure, Google Cloud)

Preferred Qualifications

• Strong strategic thinking and problem-solving abilities, with the capability to drive alignment and execution across multiple teams
• Excellent communication and interpersonal skills, with the ability to influence and build strong relationships with stakeholders at all levels
• Deep understanding of program management methodologies, tools, and best practices
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously
• PMP or other relevant certifications are a plus

The Ideal Candidate

• Possesses an unwavering desire to continue learning and challenging themselves
• Is proactive in stakeholder management and establishing relationships with stakeholders
• Has a track record of using data analytics for improving software operations and organizational efficiency
• Possesses solid technical expertise and business acumen with the ability to negotiate and influence senior leadership to deliver business outcomes
• Is action-oriented and demonstrates strong execution in managing and driving teams to deliver on commitments
• Is comfortable imparting a sense of urgency along with influencing leaders and peers
• Operates at both high-level strategy and vision as well as develops detailed large complex cross-functional plans
• Functions as an 'equal partner' with Engineering counterparts, Architects, Product Managers, and Experience Designers
• Advanced expert role, requiring deep subject-matter knowledge and sound business acumen to advise leaders
• For jobs at this level, knowledge of the business starts to become as important as subject-matter knowledge
• Incumbents translate specialized subject-matter requirements into business needs/requirements
• Require depth of specialized expertise to interpret internal/external business issues and recommend best practices to address them
• Solve complex problems that require in-depth evaluation of variable factors by taking a broad perspective to identify the best approach and innovative solutions
• Work independently, with close guidance in only the most complex or unusual situations
• Adapt communication style to persuade various stakeholders across the business and frequently interact with senior leaders to provide advice and SME
• May lead functional teams or programs within own function (or closely related functions)

Job Position:- Resident Technical Officer (Electrical)

Working hours

Mon - Fri (08.00 am to 5.00 pm)

Sat - (08.00 am - 12.00 pm)

Education & Qualification

• Diploma in Electrical Engineering or equivalent.
• Possess at least 5 years of relevant and practical experience on site.

Skills And Knowledge

• Strong technical knowledge to review design details and method statements.
• Ability to resolve site issues during construction.
• Familiarity with local electrical codes, regulations, and authority requirements.
• Completion of at least one safety course and ability to identify potential safety infringements.
• Ability to manage a team of Site Supervisors (for Senior Resident Engineer, Resident Engineer, and Resident Architect roles).
• Administrative skills to maintain discipline and manage personnel records.
• Good communication and interpersonal skills to work effectively as a team player.
• Diligent, methodical, and meticulous.
• Willingness to work overtime and adapt to digitalization efforts in projects.
• Keen learner and supportive of new technologies in the built environment.

• Create Mechanical or Electrical schematic and detailed designs with computer-aided design (CAD) and Revit BIM MEP software
• Mechanical or Electrical Design layout plans
• Understand and review Mechanical or electrical building requirements along with the engineering team
• Identify potential operational issues and redesign MEP design to improve functionality
• Ensure final Mechanical or Electrical designs comply with builidng regulations and quality standards

Responsibilities

• To perform all roles and responsibilities required of site supervisors under the Building Control Act.
• To supervise the timely execution of the works and maintain quality control and ensure that the works are carried out in accordance with the contract specifications, drawings, allocated timeframe, all other contract documents, and site instructions.
• To check all drawings and specifications to ensure that works are carried out in accordance with the approved plans for discrepancies and report to the Superintending Officer / Consultant / Qualified Person as stated below:
• Check shop drawings submitted by contractor.
• Check as-built drawings and Operation & Maintenance Manual submitted by contractor.
• To check on quality of materials and samples delivered to site and report to Superintending Officer / Consultant / Qualified Person on any materials that are not conforming to the specifications.
• To check mock-ups done on site, where necessary.
• To ensure that the required construction tests in connection with the construction works are carried out where necessary.

Qualifications

• Possess Diploma in Civil Engineering.
• Registered Resident Technical Officer with IES / ACES.
• Minimum 3 years’ experience as RTO in supervision of works similar in nature to major construction works in buildings, civil, HDB carpark.

PharmEng Technology has been providing quality services to leading manufacturers of healthcare and pharmaceutical products since 1997. Our specialists hold expertise in Commissioning & Qualification, Validation, Quality Systems, Regulatory Affairs, Engineering, and Training to ensure that our clients can keep on providing the world with their cost-effective and high-standard healthcare products. At PharmEng Technology, we strive to cultivate the best working environment where empowerment, passion and perseverance are nurtured while serving our clients to achieve their unique business goals. We are seeking an experienced Technical Writer with experience in pharmaceutical company/Life Science industries for a role in Singapore.

Key Responsibilities:

• Regulatory Documentation
• Standard Operating Procedures (SOPs)
• Clinical Trial Documentation
• Technical Reports and Writing
• Quality Control and Documentation Review
• Cross-Functional Collaboration
• Research and Data Interpretation
• Training Materials Development
• Documentation for Internal and External Audits
• Risk and Compliance Management
• Technical Assistance and Consultation

Qualifications:

• Graduate of Bachelor of Science in Pharmacy or any related field
• Proficient in English
• Previously working as a technical writer in pharmaceutical company/Life Science is highly advantageous.

This role is for 6 months contract and may be extended if performance is satisfactory.

Why PharmEng Technology?

Our consultants come from different areas of the Pharmaceutical/Biotech/Medical Device industries and have extensive experiences obtained from world-class organizations in North America, Europe, and Asia. At PharmEng Technology, we value everyone’s unique talents and work together to support our clients. We offer continuous career growth, competitive wages, opportunities for travel and a team mentality that sets us apart from our competitors. It is the growth of our staff that continues to grow our company globally.

EEOC Statement

At PharmEng Technology, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. PharmEng Technology is proud to be an equal opportunity workplace.

Responsibilities

• Collaborate with stakeholders to gather, document, and prioritize business requirements.
• Analyse existing processes and identify areas for improvement through technology.
• Create high level technical specifications and functional requirements documents.
• Work with development teams to provide high level design and impacted systems.
• Conduct feasibility studies and impact analyses for proposed changes.
• Facilitate meetings and workshops to gather input and feedback from stakeholders.
• Assist in testing and validation of solutions to ensure they meet business needs.
• Develop and maintain project documentation, including user stories, use cases, and process flows.
• Provide ongoing support and troubleshooting for implemented solutions.
• Stay updated with industry trends and best practices to recommend innovative solutions.

Qualifications

• Bachelors degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience as a Business Analyst or Technical Analyst in a similar role.
• Strong understanding of software development life cycles (SDLC) and methodologies (Agile, Waterfall).
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to translate technical concepts for non-technical stakeholders.
• Experience with data analysis tools (e.g., Excel) is a plus.
• Familiarity with project management tools (e.g., JIRA, Trello) is desirable.
• Experience in telecommunications industry is a plus.

Job Summary :

We are seeking a highly skilled Project Manager to lead the overall engagement.

The ideal candidate will have expertise in managing end-to-end delivery of atleast 2-3 applications, good client communication skills, stakeholder management ability.

Have good technical knowledge in Pega with the ability to take Architectural decisions and solutioning. Additionally, domain experience in Airlines is good to have.

The candidate will play a crucial role in driving techno-functional excellence and ensuring successful project delivery.

Required Skills :

• Pega Case Management ,Pega Cloud ,Pega Integration ,Pega Platform, Project Management, Cloud deployment.

Roles & Responsibilities :

• Managing the overall project delivery and ensure delivery schedule is adhered
• Prepare delivery schedule, effort and cost based on the client requirements and provide walkthrough o client on the same
• Project Manager will be liable to achieve client sign-off on schedule, effort and cost presented
• Providing weekly status reports to stakeholders
• Ensuring that the project is timely by setting time marks
• Facilitates daily scrum, sprint planning, sprint demo and retrospective meetings.
• Tracks and manages product backlog, burn-down metrics, velocity, and task break-down
• Helps product owner to make the product backlogs in good shape and make them ready for the next sprint
• Responsible to provide architectural solutions and do hands on with the team members to deliver technical requirement in Pega.

Qualifications:

• A solid understanding of project end-to-end delivery
• Excellent verbal, written and presentation skills
• ·Ladership skills
• Ability to motivate IT staff
• Logical problem solver who can operate under constraints
• Strong organisational skills
• Ability to juggle multiple tasks

Certification(s) Required :

• CSSA, PMP, Scrum Master, Good to have CLSA

Experience : 6 + Years

12 months Contract

Willing to work in 24/7 shifts ( Morning , Afternoon & Night )

Position Overview:
We are seeking a highly skilled Site Reliability Engineer (SRE) to provide Level 2 technical support

. The ideal candidate will handle critical tasks such as transaction investigations, scheme rejections, dashboard creation, application monitoring, and incident resolution, while ensuring seamless operations in a 24/7 environment.

Key Responsibilities:

1. Technical Support:
   • Provide Level 2 technical support for the application.
   • Investigate transaction inquiries and ensure timely resolution.
2. Monitoring and Analysis:
   • Create dashboards in Kibana for real-time monitoring of critical applications.
   • Fetch and analyze application logs from Kibana and Linux servers to investigate issues.
3. Data Management and Reporting:
   • Write and execute SQL queries to extract data for business requirements.
   • Generate financial reports in Oracle to meet audit and compliance needs.
4. Incident and Change Management:
   • Provide 24/7 support to resolve P1 incidents within SLAs.
   • Create and implement change requests for bug fixes, OS/server patching, and application restarts.
   • Support all infrastructure-level activities for the applications.
5. Disaster Recovery (DR) Support:
   • Deliver 24/7 DR support for the business.
6. Documentation and Process Improvement:
   • Prepare knowledge transfer (KT) documents for new processes and technical troubleshooting.
   • Investigate deviations from standard processes and escalate as per the escalation matrix.

Skills and Experience:

• Strong expertise in transaction processing platforms.
• Proficiency in SQL and experience in generating reports in Oracle.
• Hands-on experience with Kibana for dashboard creation and log analysis.
• Solid understanding of Linux servers and command-line tools.
• Experience with change management processes, including OS/server patching and application maintenance.
• Proven ability to handle P1 incidents under tight SLAs in a 24/7 support environment.

Qualifications:

• Experience in supporting merchant acquiring or payment gateway applications in a Bank
• Experience of financial transaction workflows, clearing, and settlement processes.
• Familiarity with ITIL processes for incident and change management.

Work Conditions:

• 24/7 support , willing to work in rotational shifts
• Willingness to support disaster recovery operations and participate in weekend or after-hours maintenance activities.

Job Position:- Resident Technical Officer (M&E)

Working hours

Mon - Fri (08.00 am to 5.00 pm)

Sat - (08.00 am - 12.00 pm)

Education & Qualification

• Diploma in Mechanical Engineering or equivalent.
• Possess at least 5 years of relevant and practical experience on site.

Skills And Knowledge

• Strong technical knowledge to review design details and method statements.
• Ability to resolve site issues during construction.
• Familiarity with local mechanical & electrical codes, regulations, and authority requirements.
• Completion of at least one safety course and ability to identify potential safety infringements.
• Ability to manage a team of Site Supervisors (for Senior Resident Engineer, Resident Engineer, and Resident Architect roles).
• Administrative skills to maintain discipline and manage personnel records.
• Good communication and interpersonal skills to work effectively as a team player.
• Diligent, methodical, and meticulous.
• Willingness to work overtime and adapt to digitalization efforts in projects.
• Keen learner and supportive of new technologies in the built environment.

Job Position:- Resident Technical Officer (C&S)

Working hours

Mon - Fri (08.00 am to 5.00 pm)

Sat - (08.00 am - 12.00 pm)

Education & Qualification

• Diploma in Civil Engineering or equivalent.
• Registered as Resident Technical Officer with BCA/IES/ACES.
• At least 5 years of site supervision experience as Resident Technical Officer.
• National Certificate on Construction Supervision from BCA Academy or equivalent.

Skills And Knowledge

• Strong technical knowledge to review design details and method statements.
• Ability to resolve site issues during construction.
• Familiarity with local building codes, regulations, and authority requirements.
• Completion of at least one safety course and ability to identify potential safety infringements.
• Ability to manage a team of Site Supervisors (for Senior Resident Engineer, Resident Engineer, and Resident Architect roles).
• Administrative skills to maintain discipline and manage personnel records.
• Good communication and interpersonal skills to work effectively as a team player.
• Diligent, methodical, and meticulous.
• Willingness to work overtime and adapt to digitalization efforts in projects.
• Keen learner and supportive of new technologies in the built environment.

Job Scope:

• Manage and oversee the day-to-day construction activities on the site, ensuring that work is progressing as per the project schedule and plans
• Collaborate with project managers, architects, subcontractors, and other professionals to ensure effective communication and coordination among different parties involved in the project
• Monitor construction quality and ensure that work is being carried out according to approved plans, specifications, and industry standards
• Enforce and promote safety measures and regulations on the construction site to ensure the well-being of workers and compliance
• Coordinate site logistics, including material deliveries, equipment allocation, and workforce management to ensure efficient utilization of resources
• Provide regular updates to project managers and stakeholders on the project's progress, highlighting any deviations from the plan and proposing corrective actions
• Monitor and control project costs by tracking expenses, material usage, and labor hours, and identify areas where cost-saving measures can be implemented
• Assist Project Manager in proposal and review of M&E Design and drawings
• Completing regulatory documents concerning safety issues
• Undertake any other duties assigned by management from time to time

Job Requirement:

• Bachelor of Degree in Mechanical Engineeringor related equivalent
• 7 year of experiences as engineer in construction sector
• Strong knowledge of construction methods, materials, and processes
• Familiarity with relevant construction codes, regulations, and safety standards
• Proficiency in using construction management software and tools such as CAD and Revit
• Knowledge in safety management
• Excellent communication and interpersonal skills
• Leadership abilities to manage and guide on-site teams effectively
• Problem-solving skills to address unexpected challenges
• Attention to detail and a commitment to quality
• Able to multi-task and work under tight schedules
• Strong negotiation and problem-solving skills
• Able to face challenging tasks and meet high standards and deadlines
• Able to attend to emergency call due to project and works needs beyond office hours
• 6 Working days

We are regret that only shortlisted candidates will be notified.

Job Description & Requirements

- Job title will be Project Engineer and the duties are providing technical advice, supervising staff on site and ensuring that their packages are completed on time and within budget.

- Managing the Project

- Monitoring the workers

- Work at any construction site

- Prepare the progress report

- Report to the director

Our Company
Powerzone H2 Technologies is a provider focusing on the design, manufacture, and distribution of PEM fuel cells.
We aspire to be the leader in Hydrogen fuel cell system integrator and solution provider in the APAC region.
We are hiring a talented engineering professional to join our team.
If you're excited to be part of a winning team, Powerzone H2 Technologies is a great place to grow your career.

Job Scope

· Work with the research center for scale-up production/ manufacturing· Troubleshoot and advise on electrical and mechanical Fuel cell systems together with superior. Do fuel cell product testing

· Monitoring stock level and dealing with suppliers for the production process

· Answer all technical enquires and maintenance requirements from customers as assigned by the Manager

· Complete projects on time and within budget. Carry out any other work directly by your immediate superior or Director

· Cooperate with the team to solve problems

Requirement

· Bachelor's Degree or equivalent in Engineering or Other Advanced Diploma / Post-Diploma qualifications in Electronic Certificate equivalent

· With at least 2 years of working experience in a relevant field ( Fresh graduates are welcome to apply)

· Good computer skills i.e MS Office Suite and MS Project, Autocad, Photoshop

· Fast learner

· Good problem-solving, organizational, analytical, and critical thinking skills

· Ability to manage your project effectively

· Must be able to work in a team environment, including the ability to manage vendors and project stakeholders

· Demonstrate proactiveness in handling tasks at hand.

· Previous experience working with lab/industrial equipment required (if applicable)

Degree in Civil Engineering / Geotechnical Engineering with 3 - 5 years experience in Geotechnical and Structural Instrumentation works especially working experience in Singapore MRT Projects.

Degree in Civil Engineering / Geotechnical Engineering with 5 to 8 years experience in Geotechnical and Structural Instrumentation works especially working experience in Singapore MRT Projects.

Degree in Civil Engineering / Geotechnical Engineering with 3 - 5 years experience in Geotechnical and Structural Instrumentation works especially working experience in Singapore MRT Projects.

Degree in Civil Engineering / Geotechnical Engineering with 5 to 8 years experience in Geotechnical and Structural Instrumentation works especially working experience in Singapore MRT Projects.

Degree in Civil Engineering / Geotechnical Engineering with 3 - 5 years experience in Geotechnical and Structural Instrumentation works especially working experience in Singapore MRT Projects.

Degree in Civil Engineering / Geotechnical Engineering with 5 to 8 years experience in Geotechnical and Structural Instrumentation works especially working experience in Singapore MRT Projects.

The IT Support Officer will ensure the integrity and stability of in-house ICT systems that support key organisational functions across the client business. This will be achieved through supporting, maintaining and optimising ICT software and hardware, desktop and printing, and local and enterprise applications and associated operating systems as required.

Reporting to the Regional IT Manager, the IT Support Officer will provide 1st and 2nd level frontline support and services for the client business – also expanding to Navitas’ group ICT operations and will be proactively involved in the support of the client’s LAN, hardware, server and client operating systems and applications.

This position is an IT Support Officer within the Navitas Global IT Team based at Curtin Singapore. This position will primarily be based at the specified home campus, but may be required to work at any Navitas facility and will involve some evening and weekend work and on-call support.

Key Accountabilities:

The IT Support Officer will be responsible for, but not limited to:

- Providing frontline support, training, and ongoing troubleshooting assistance to all staff for bespoke client and group wide ICT systems

- Ensuring an exemplary level of support is provided to key stakeholders through strong, proactive engagement and communication – keeping stakeholders always advised with developments in relation to queries and issues using verbal and written mediums.

- Configuring all end user devices in line with Navitas policy, and supporting machines within the client’s environment (including the wider university’s computer labs)

- Maintaining a regular, accessible presence on home campus to ensure stakeholders are well supported with hardware and student technology request needs

- Procuring necessary IT equipment for the home campus and ensuring the asset management system is kept current with incoming, outgoing, and reissued hardware and software within the client company to successfully align with asset lifecycle management goals.

- Identifying, demonstrating, and assessing new developments and technologies and their relevance and potential impact on the client company and the wider Navitas IT group.

- Taking ownership of and managing the triaging and resolution of tasks in relevance to the specific client in UPA IT, using Navitas IT Service Desk.

- Ensuring client IT knowledge base is up to date, relevant and structured via categorisation and scheduled revision of in-place processes

- Assisting with the implementation of new technologies and systems introduced to the client company and wider Navitas IT group.

- Sharing knowledge and proactively supporting other IT team members in the client company and the wider Navitas group via Teams and Jira

- Being the local subject matter expert on required systems.

- Assisting the Regional IT Manager as required.

Qualifications and Selection Criteria:

Essential

- Demonstrated excellent customer service and effective communication skills, including telephone, written and face to face interactions.

- 1+ years’ experience in a service desk or more complex IT environment with corporate 1st and 2nd technical support.

- 1+ years’ experience with Microsoft 365, Active Directory, and SharePoint.

- Proven technical knowledge of PC operating systems including Windows, Linux and Apple OS, and familiarity with commonly used application packages.

- The ability to work autonomously, and work effectively on their own as well as in a team environment.

- Attention to accuracy and detail with strong organisational and analytical skills.

- Confidence interacting with a large range of internal and external stakeholders, such as key executives and staff.

- Comprehensive knowledge across a broad range of IT hardware and applications.

- Experience leading and facilitating information to a non-technical audience.

Desired

- IT Diploma or other equivalent tertiary qualifications; or an equivalent alternate combination of relevant knowledge, training and/or experience.

- Sound knowledge of IT Service Management concepts, preferably ITIL ITSM.

- Bespoke application support experience

- Intune, SCCM and endpoint management experience

- Relevant industry specific qualifications in Microsoft, ITIL, Cisco

- Experience in interacting with international students

Job Description

We are looking for a Production Support Lead, to help our client manage and lead a team of production support analysts for systems related to the client’s trading systems (Aspect). You will provide technical business analysis for production support teams and troubleshoot issues to maintain the reliability and stability of systems.

You’ll be working with our client’s stakeholders to lead in assessing, improving the existing systems and onboarding new systems for handover from a support perspective and transition them to the support team. You would be working closely with development and testing teams to diagnose and resolve issues identified by providing insights of domain and systems.

Your Impact:

• Use Agile methodology to organize team as a ScrumMaster and be able to identify items across various workstreams to develop structured processes for issues handling.
• Delivery of process flow mapping within workstreams for transitioning and adoption.
• Articulate technology-based solutions, present in new business situations and workshops, and sometimes navigate complex client situations.
• Be the first point of contact to identify, manage and resolve requirement questions, dependencies, issues and risks with the onshore and offshore team and business.
• Deliver customer value through defining, measuring and achieving SLA requirements for support teams.
• Communicate effectively with the users, stakeholders and dev teams from the client [Strong verbal and written communication]
• Represent team in client meetings, stakeholder calls and will provide reports, updates and insights.
• Ability to understand client systems to handle critical incidents and work with the various stakeholders (Support Team, Dev Team, DBA, DevOps) till issue resolution.

Qualifications

• 10+ years’ experience in delivering complex business or technology solutions, from solution design to end-to-end system implementation
• Business and functional requirement gathering with technical knowledge of database system SQL, NoSQL and Databricks.
• Good understanding end to end process flow in commodity trading for physical, derivatives and futures.
• Experience with agile processes and understand of tools like ITSM, JIRA, Opsgenie, Confluence, Azure Systems (Infrastructure, ADF, Databricks, Storage Explorer, Service Bus)
• Ability to work with cross-functional teams developing business and systems requirements, user interface design and prototyping, data modelling, and system design
• Good knowledge of Microsoft Office tools and Microsoft Power BI

Set Yourself Apart:

• Hands-on experience with product configurations, design, and implementation of CTRM Systems Open Link, Allegro or Aspect etc.

Job Description

Daily operational duties (internal):

• Respond to email and call queries from customers appropriately and in a timely manner.
• Work closely with all internal departments (sales team) & customers for order fulfilment & provisioning requirements in a timely manner.
• Actively monitor order-processing status until case is completed.
• Coordination for daily hardware delivery to customers.
• Attend to first line troubleshooting for customers for mobile services.
• Ensure prompt & timely update of data entry into internal CRM system.
• Check daily reports on customer’s mobility provisioning requirements.
• Develop and maintain positive relationships with customers to ensure positive customer experience.
• Undertake any other Ad-hoc duties as assigned by supervisor.

Daily operational duties (external to suppliers):

• Order submission & procurement of services from multiple vendors to fulfil customer’s orders
• To be the Point-of-Contact with suppliers on daily operational matters to ensure smooth processing and order fulfilment
• Check and ensure accuracy of cost invoiced by suppliers then reconcile & submit bill disputes to suppliers when required.

Job Requirements

• At least 2-3 years of experience in order fulfilment and sales support
• Strong follow-up and co-ordination skills
• Good interpersonal skills to work well with all levels
• Good communication skills both written and verbal
• Good team player with initiative
• Meticulous in numbers and analytical
• Proactive & self-motivated
• Able to work under stress

About Us

Coventry Enterprises Singapore is a company owned by Coventry University Enterprises, the commercial subsidiary of Coventry University, one of the UK’s fastest growing and most successful business focused universities.

Coventry University Enterprises has an enviable track record in the commercial application of Serious Games technology and has won a number of contracts with its partner XVR of the Netherlands in Singapore and across South East Asia.

Why join us?

We are the Asia Regional Support Centre for XVR Simulation, an incident command training simulator for disaster management. Our team has been successful in delivering projects around the world and particularly in Asia, where we deliver turn-key solutions of high-quality incident management simulator systems. Join us as the region’s leading provider of virtual reality simulation training software, as we prepare for further growth in this exciting market.

Position: IT & Operations Support Specialist

Responsibilities:

• Support daily operations of simulation system, including operational support at customers’ location.
• Perform technical analysis, corrective, and preventive maintenance of simulation system.
• Troubleshooting of technical issues on site at customers’ location.
• Implementing scenario creation or edits as required for operations using simulation tool set.
• Any other matters tasked by Management.

Requirements:

• Preferably Diploma/Degree in Information Technology / Engineering, or relevant qualifications. Fresh graduates are welcomed to apply.
• Experience in IT support and deployments.
• Experience handling network issues will be an advantage.
• Team player with good interpersonal, communication and problem-solving skill.
• Resourceful and able to work independently when required.
• Keen to discover and assess new technology for work purposes.
• Should be highly motivated and able to work under tight schedules.
• Meticulous and able to multi-task.

Junior L2 Production Support (Java-base)

• Recent experience in working with Java J2EE applications
• Experience in application support role for min 1 years for support. Or Developers willing to learn with good knowledge of Java, Unix, SQL
• Experience in programming languages such as JAVA/J2EE.
• Experience in Unix commands , SQL queries
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus
• Exposure to banking industry is a plus
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills
• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

Requirements

• Fresh graduates from local Universities and Polytechnics from 0 to 1 year are welcome
• Must be graduate from IT or Computer Science
• Must have IT background
• Need to have eagerness to learn and perform with commitment

Kindly take note of the following details for shift work

1. Allowance should be included in the monthly hiring rate.
2. Transport is claimable - before 7am (for morning shift 6am to 3pm) , after 11pm (afternoon shift 2pm to 11pm
3. Shift Timing
   1. Morning shift 6am to 3pm
   2. General shift 9am to 6pm.
   3. Afternoon shift 2pm to 11pm
   4. Night shift 10pm to 7am.
4. Need to support including night shift, weekends and public holidays

Global Vision Multimedia (GVM) is a regional most trusted end-to-end provider of multimedia delivery solutions for audiovisual, broadcast media, information technology and other related fields that utilize multimedia technologies.

Ranks 8th of 500 Top fast-growth companies in the Asia Pacific. (Source : Financial Times)

https://www.ft.com/high-growth-asia-pacific-ranking-2021

We are now looking to drive rapid expansion across Asia, and looking for a highly motivated candidate to join our talented and passionate team based in Singapore.

As a member of the GVM's Sales Team, you inspire leading MNCs, education and government agencies to work smarter with Multimedia technologies. You advocate the innovative power of our solutions to make organizations more productive, collaborative, and mobile.

We offer the right candidates with good career path growth in a good cohesive working environment.

Responsibilities

• Handle quotations, orders as well as correspondence and fulfil customer needs to ensure satisfaction
• Understand customer needs, keep client updated with new solutions, bring valuable solutions to client continuously
• Maintain good working relationship with customers to ensure high customer retention and significant potential growth
• Register leads generated in CRM promptly and accurately
• Ensure quotations, PO based on customer requirements and executed timely and accurately
• Ensure specifications, drawings and any related documentation are documented in proper manner
• Assist in the preparation of tender documents.
• Liaison with cross functional team to arrange shipment to customer/suppliers, track orders to ensure timely delivery of shipment
• Generate report as and when required
• Handle customer inquiries and complaints promptly, conduct troubleshooting
• Work closely with outdoor sales team and related functions to maximize sales and help meet organizations business goals
• Other functions as assigned by supervisor

Requirements

• Min Bachelor's Degree or equivalent
• Strong computer skill and knowledge with networking and network topology.
• Minimum 2-3 years’ experience as a Project or Sales Coordinator in the AV/IT industry or related field preferred
• Experience in similar role

Compensation:

• Monday to Friday from 9am to 6pm
• Group Medical Benefits
• AWS
• Variable bonus