Company

At CoNEX Healthcare, you can begin a life-long career of exploration and innovation, while helping to champion healthcare innovations for all, particularly in patient safety, nursing productivity and independent ageing. You'll thrive in a closely-knit and driven multidisciplinary team with purpose, breaking down barriers to innovation in a purposeful and productive healthcare ecosystem.

Job Description

• Develop deep learning algorithms involving image processing and computer vision
• Work on different models to solve complex clinical and operational problems based on real-world inpatient data
• Optimize solutions based on ground feedback and data, across different platforms
• Explore latest technologies and models, work on new innovative and challenging problems with clinical and nursing collaboration partner

Job Requirement

• Degree or above in computer science, data science, electrical engineering
• Preferably some experience in machine learning, image processing, computer vision, deep learning and elevant models
• Excellent analytical and problem-solving skills
• Proficient in C++/Python
• Able to work independently with minimal supervision

Job Description

The job involves the supervision of MRT projects Cross Island Line

Job Requirements

RE shall have minimum 4 years of relevant experience as a civil engineer, of which minimum 2 years in supervision of deep excavation/basement works..

- Registered as RE Cert accredited by the Institute of Engineers Singapore (IES)/Association of Consulting Engineers Singapore (ACES).

- MRT experience will be an advantage.

Job Description & Requirements

• Conduct Geotechnical Analysis, Soil Classification, Data analysis and interpretation of instrumentation works Submit progress/ technical reports and assessment on geotechnical issues on site.
• Responsible for all on-site geotechnical and engineering issues pertaining to site matters.
• Coordinate with sub-contractors and attend to clients for queries. To conduct the geotechnical investigation and/or instrumentation projects to meet the schedule and specified requirement
• To prepare and submit factual and/or engineering reports on the respective projects
• Initiate and co-ordinate projects according to schedule.
• Assist engineering analysis and attend the site meeting.
• Any other duties as assigned by the project managers.

Overview

We are seeking bright and friendly individuals with excellent communication skills, willingness to learn and apply new technology and a track record for providing great customer service. You will have opportunities to work in a variety of challenging IT environments to quickly build up your IT and communication skills.

What will you be doing?

As a Senior Service Engineer, you provide Level 1 and Level 2 Support to existing clients, serve as a primary contact to identify, troubleshoot and to provide resolutions to the reported issues. Your job is to work closely with R&D Team by conducting preliminary investigations i.e., replicating the reported issues raised and communicate to the support software engineers and Quality assurance engineers of your findings to facilitate in bug fixing.

Your responsibilities will include:

• Being a representative for project-specific customer inquiries and issues that you will take ownership and bring resolution.
• Ensure customer satisfaction in Project Support and Maintenance
• Collect information and perform deep-dive analysis, diagnosis, and troubleshoot.
• Commit to SLA for response and resolution, troubleshoot and perform root cause analysis of technical issues
• Communicate efficiently with the customer and the Internal R&D team on the bug fixes needed.
• Manages the status of issues raised and ensure they are resolved effectively in a timely manner.
• Continually evaluate existing processes to streamline and enhance customer support activities.
• Manage and keep tracks of change requests, bug fixes status and system updates deployments documentations.
• Prepare weekly statistic reports and able to present professionally in the weekly progress meetings with clients.
• Prepare and keep track of user manuals documentation and versions as well as release notes for upcoming enhancement releases.
• Conduct training / hand-holding sessions with users and to guide them to troubleshoot the system to resolve software issues or problems.

OK, I’m interested… is this the job for me?

We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you.

Other qualities that you’ll need to be a fit for this role include:

• Degree in Information Technology/Computer Science/ Computer Engineering
• Preferably > 1 year experience in IT Industry managing large-scale applications support
• Pro-active, customer-focused, and comfortable dealing with clients/vendors directly.
• Excellent communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Highly energetic, motivated team player, able to work under tight timelines and pressure to participate in digital transformation journey
• Good interpersonal skills, resourceful, take ownership
• Organized, meticulous, and able to work independently
• Strong analytical and troubleshooting skills
• Delivered B2B services effectively and efficiently, aware of service management preferred.
• Preference given to vendor–based software delivery experiences.
• Experience in Software Development and Microsoft SQL Server will be an advantage

Job description of position

• Windows Server configuration and support
• Experience in configuring and troubleshoot Firewalls, Switches, network routing and WiFi Access Point to maximize network efficiency and security
• Maintain and updating network equipment to the latest firmware releases
• Experience in Office365, Teams, OneDrive and SharePoint support.
• Cloud experience in Azure and AWS is advantage.
• End-user, computer and software support
• Knowledge of SD-WAN technology
• Regional countries remote support is required

Minimum qualification & working experience:

• Diploma or Degree with minimum 5 years of server & IT networking support related experience.
• Experience in Firewall and Network Switch configuration.
• Must be a team player

Language proficiency and skill set:

• Prefer with CCNA/CCNP/CCIE/CompTIA Network & Security
• LAN/WAN. TCP/IP Networking, Palo Alto Firewall, Azure/AWS cloud, routing protocol

Job Description:

1. Oversees projects management and implementation;
2. Codify implementation design into documented for end user's record;
3. Conduct training and presentation for team members and end-users;
4. Provide technical testing or support to pre-sales engineer/customer on the network setup;
5. Assist on technical communications with customer/partner, to ensure closure of sales order;
6. Ensuring that the solution can deliver on the customer’s requirements;
7. Work closely with Level 2 support, if case issue is escalated to Level 3;
8. Maintain rapport with customers and competence in managing vendors; and
9. Any other ad-hoc duties assigned.

Job Requirement:

• Degree/Diploma in IT Networking or equivalent
• At least 2 years of work experience in a SI or distributor environment with network security skillset
• Good IT knowledge in OSI 7 Layer, TCP/IP, LAN/WAN technologies and network security
• Ability to work under pressure with minimal supervision
• Excellent in communication and analytical skill
• Experience in network security projects implementation
• Positive working attitude and a good team player
• Willing to work extended office hours and after office hours when needed
• Exposure to security solution such as Firewall, local balancer or endpoint protection will be an added advantage

Job Description:

•Check and analyse drawings, authority requirements and tender specifications

•Check site installation whether it is in accordance to design and standards

•Check and prepare for discrepancies of drawings to be highlighted to consultant

•Oversee the projects and follow the terms and conditions of contracts. Ensure compliance to contracts and the drawings with regulatory specifications

•Able to coordinate with owners, architects, consultants, project managers, sub-contractors and suppliers.

Job Requirements:

•Candidate has at least 2 years of working experiences that possess Degree in Construction, Civil Engineering and M&E or equivalent

•Entry level candidates are encouraged to apply, from recognized University by Singapore PE Board as training will be provided.

•Knowledgeable in basic Autocad software

•Able to handle construction projects with commitment on work

•Good in communication and written abilities

•Required skill : Able to use Microsoft Project to present schedule to the clients

Maxhunt Resource Pte Ltd | EA Licence: 22C1322
Loh Wing Sheng | Registration No: R22110239

Job Description & Requirements

• Conduct Geotechnical Analysis, Soil Classification, Data analysis and interpretation of instrumentation works Submit progress/ technical reports and assessment on geotechnical issues on site.
• Responsible for all on-site geotechnical and engineering issues pertaining to site matters.
• Coordinate with sub-contractors and attend to clients for queries. To conduct the geotechnical investigation and/or instrumentation projects to meet the schedule and specified requirement
• To prepare and submit factual and/or engineering reports on the respective projects
• Initiate and co-ordinate projects according to schedule.
• Assist engineering analysis and attend the site meeting.
• Any other duties as assigned by the project managers.

Degree in Civil Engineering / Geotechnical Engineering with 3 - 5 years experience in Geotechnical and Structural Instrumentation works especially working experience in Singapore MRT Projects.

Degree in Civil Engineering / Geotechnical Engineering with 5 to 8 years experience in Geotechnical and Structural Instrumentation works especially working experience in Singapore MRT Projects.

Degree in Civil Engineering / Geotechnical Engineering with 3 - 5 years experience in Geotechnical and Structural Instrumentation works especially working experience in Singapore MRT Projects.

Degree in Civil Engineering / Geotechnical Engineering with 5 to 8 years experience in Geotechnical and Structural Instrumentation works especially working experience in Singapore MRT Projects.

Job Description & Requirements

• Conduct Geotechnical Analysis, Soil Classification, Data analysis and interpretation of instrumentation works Submit progress/ technical reports and assessment on geotechnical issues on site.
• Responsible for all on-site geotechnical and engineering issues pertaining to site matters.
• Coordinate with sub-contractors and attend to clients for queries. To conduct the geotechnical investigation and/or instrumentation projects to meet the schedule and specified requirement
• To prepare and submit factual and/or engineering reports on the respective projects
• Initiate and co-ordinate projects according to schedule.
• Assist engineering analysis and attend the site meeting.
• Any other duties as assigned by the project managers.

Job Responsibilities

• Plan work schedule, resources (manpower, material, equipment) and execute project
• Regular communication with project stakeholders to coordinate site works
• Execute project in accordance with workplan and construction drawings with no compromise on quality and safety
• Other ad-hoc duties assigned

Job Requirements

• Degree in Civil & Structural Engineering from a University recognised by the Professional Engineers Board Singapore (PEB)
• 3 years relevant working experience
• Willing to learn and have initiative
• Competent in Microsoft Office (Word, Excel, PowerPoint)
• Interested fresh graduates may also apply; guidance will be provided

Responsibilities

• Attend to all customer calls.
• Performing thorough equipment inspections, calibration, adjustment & test/repair of equipment
• Scheduling appointments for test equipment due for calibration
• Ensuring laboratory equipment is calibrated as per specifications and standards
• Addressing and troubleshooting any test equipment failures and repairing of test equipment
• Maintaining and updating a record of all documentations of the calibration process
• Administering and monitoring effectiveness of calibration procedures
• Ensuring completion of tasks as per assigned deadlines.

Requirements

• Minimum Education Level: NITEC/ Diploma in Electrical/Electronic Engineering or its equivalent
• Minimum 3 years proven work experience as a calibration technician or similar role
• Knowledge in ISO 7025 standard will be an advantage
• Strong analytical and troubleshooting skills
• Hardworking, meticulous, team player and able to work independently
• Proficency in Microsoft Office is essential

Responsibilities:

Program Support Activities

• Develop and deliver training within the scope of ATM system contracts.
• Develop and maintain the training syllabus including:Production and maintenance of training methods/tooling and documentation as directed by the Training Manager.
  Maintenance of eLearning syllabus/content.
  Managing access to eLearning as required by project/program requirements.
• Provide operational support to V&V:Contributing to test validation on time and on budget, in cooperation with the customer representatives, during Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT) at the program’s relevant site
• Contributing operational concept/context to the correction and validating the Problem Change Reports (PCR’s) in coordination with the other teams (e.g. System Engineering, V&V)
• Contribute to the maintenance of traceability between customer requirements and the functional baseline
• Support Technical Working groups both internally and externally to define technical solutions that are operationally fit-for-purpose.
• Develop and conduct test procedures in conformity with specifications in order to ensure customers’ acceptance of ATM products.
• Provide system use guidance to existing and potential customers when required.
• Deliver ATC Awareness training as required to internal AMS teams.

Bid and Strategic Business Activity

• Provide ATS support and advice to the Thales Engineering and Marketing teams.
• Support development of Sales & Marketing Department product demonstrations in responding to Requests for Tender.
• Deliver product demonstrations to:prospective clients
  client management, technical and operations personnel.
• Review and provide feedback of proposed enhancements of the TopSky product [product roadmap]
• Assist the Operational Support and Training Manager with preparation/validation of AOS estimates in the context of projects/bids

General

• Prioritisation of competing deadline activities
• Identify risks, and propose effective solutions; execute mitigation actions and report on outcomes and residual risks
• Provide recommendations to Lead ATC Operations Specialist and Operational Authorities on modification of ATM related products/features.

Requirements:

• At least 5 years of Operational ATC experience across multiple disciplines.
• Firm understanding and demonstrated experience in training development and instruction.
• Significant ATM product knowledge or at least 2 years as a member of a Project Team involved in the implementation of a modern ATM system
• Excellent written and oral communications skills
• Capable of working in a self-directed environment without direct supervision
• Ability to work in a multicultural environment,
• Assist in ensuring a harmonious work environment in all departments that you are working with by upholding Thales's key values
• Comply with all relevant company Occupational Health, Safety and Environmental policies and frameworks and work practices, with the intent of preventing or minimising accidental exposures to self, colleagues, visitors and/or the environment and to ensure safe work practises at all times.
• Comply with all relevant Company policies and procedures
• Willingness to undertake periodic interstate or international travel as part of project/program support.
• ATM End users in-the-field use of Thales solutions / products.
• Operational activities, organisations, roles and customer decision making processes when implementing Thales solutions / products.
• The trend of the evolutions of the strategic operational approaches and the future needs of the customers / users.
• Air Traffic Control Licence (Current or previously held) will be added advantage.
• Knowledge in Operating System [UNIX, Linux, Windows] will be added advantage.
• Proven problem identification and analysis skills and system requirements analysis skills
• PC Software - Word, Access, Excel, PowerPoint, AuthorIT.

Product area

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Job description

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

Our goal is to build a Google that looks like the world around us — and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.

Qualifications

Job responsibilities

• Manage optical transport infrastructure and capacity delivery within and into the APAC region.
• Manage the delivery of large-scale network projects from inception through delivery, while leading cross-functional teams and ensuring stakeholders are aware of project status.
• Engage with external vendors for outsourced network build services. Facilitate review and acceptance of vendor handover documentation.
• Assist upstream planning, design, and acquisition teams in developing infrastructure requirements, priorities, and delivery date expectations.
• Engage with engineering staff to determine root causes and solutions and presenting the team's analyses, recommendations and approaches to stakeholders and executive management.

Minimum qualifications

• Bachelor's degree in a technical field, or equivalent practical experience.
• 2 years of experience in program management.
• 2 years of experience in network engineering or related technical roles in the telecommunications or internet industries.

Preferred qualifications

• Experience in a project managing the deployment of terrestrial or subsea optical network infrastructure engineering design and construction projects.
• Ability to multitask and prioritize with excellent organizational skills and attention to detail.
• Excellent written and verbal communication skills, and a data-driven aptitude approach to solving complex issues.

Developer/Senior Developer (Full Stack)

Shaping Singapore’s digital future, we at the Infocomm Media Development Authority (IMDA) often tackle head-on challenges that come with developing and deploying emerging, frontier technologies across various sectors. We Dream, Design and Deliver in the technology and media space, leading Singapore into a limitless digital future.

Join us in playing an exciting role in building Singapore’s digital metropolis.

If you have what it takes to build Singapore’s digital future with us, we are looking for a Full Stack Developer for the role in SGTraDex Technologies Pte Ltd, wholly owned subsidiary of IMDA.

What the role is:

SGTraDex Technologies Pte Ltd is a company incorporated to design, own and operate SGTraDex, a trusted and secured data exchange highway.

You will be part of the Engineering Team and will be working on enterprise level applications to build web applications that facilitates data exchanges across multiple systems.

What you will be working on:

• Drive the development team in building reusable and extensible services

• Advocate and practice agile principles in software development

• Design and build services with a focus on business value and usability

• Design systems with scalability and flexibility in mind

• Embrace and ensure “lean operations” for all system

• Contribute in technical discussion or solutioning session

• Perform code reviews and encourage best practices

• Maintain user guides and technical documentations

What we are looking for

• Experience with Cloud hosting or PaaS such as AWS, Azure, Google Cloud, Heroku, Firebase, etc

• Write high quality and maintainable code on open-source (Linux based) web platforms and frameworks (Example: NodeJS, Angular, ReactJS, Go, etc.)

• Experience with both frontend and backend development from development to operation

• Experience with micro-service architecture

• Experience with at least 1 SQL and NoSQL database

• Degree or Diploma in Computer Science, Computer or Electronics Engineering, Information Technology or related disciplines

• Excellent written and communication and skills

• Work in a cross-functional service team consisting of software engineers, DevOps, and other specialists

For senior developers:

• Own end-to-end design and implementation for complex systems

• Provide technical leadership within the team

• Mentor junior engineers

• Review and approve code

• Take ownership of the project documentation

• Perform the Scrum master role (scrum master certification is a plus)

This position will commensurate with experience

Only shortlisted applicants will be notified

JOB DESCRIPTION

We are looking for a strong candidate with strong AI background and experiences in audio, speech AI training for industrial projects on audio & speech recognitions.

Key Responsibilities: Work on audio processing, data preparation and multiple model training of multi-language code-switch ASR for projects.

JOB REQUIREMENT

• Has a related B.S degree in Computer Science or Software Engineering with min 5 years of relevant experience
• Experiences in speech signal processing, speech recognition, in both hybrid models, supervised E2E models, LLMs fine-tuned models and deep learning
• Strong in the following programming languages: Python, Pytorch, C/C++, Linux Bash/Shell
• Knowledge in web-based and app developments for demo systems is advantageous

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

• Co-ordinate, program and monitor site work, material and workforce
• Attend site meeting and resolve technical issue with main contractor or consultant
• Implementation of Cost, Quality, Productivity, Safety and Health control on site
• Ensure procedures, standards and guidelines are followed and maintained
• Able to produce working and As-built drawing including O&M manual

• Reports to APM
• To assist in site supervision structural and architectural works
• Coordinate with consultant RTO / RE.
• Coordinating for the project planning, documentation and execution of works on site
• Coordination, supervision & monitoring the progress of the project works on site, manpower mobilization, materials planning & ordering
• Coordinate with the contractor, suppliers on all project implementation issues and attend site meetings when required
• Coordinate for all submissions
• Produce weekly site progress reports
• Attend subcon meetings, conduct site inspection on work progress to ensure quality control in accordance to meet authority requirements
• At least 2 years of working experience in Building & Construction in HDB (BTO) project
• Building and Architectural experiences
• Conquas Knowledge
• Good organizational and planning skills
• Effective communication and coordination skills and team work
• Able to work independently and in a team
• Independent with good communication skill

JOB DESCRIPTION

We are looking for a strong candidate with strong AI background and experiences in audio, speech AI training for industrial projects on audio & speech recognitions.

Key Responsibilities: Work on audio processing, data preparation and multiple model training of multi-language code-switch ASR for projects.

JOB REQUIREMENT

• Has a related B.S degree in Computer Science or Software Engineering.
• Experiences in speech signal processing, speech recognition, in both hybrid models, supervised E2E models, LLMs fine-tuned models and deep learning
• Strong in the following programming languages: Python, Pytorch, C/C++, Linux Bash/Shell
• Knowledge in web-based and app developments for demo systems is advantageous

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Our client is a globally recognized payment solutions provider.

Base salary up to SGD 15K pm. Total annual compensation up to SGD 250K.

Job Summary:

We're seeking an experienced Technical Solutions Specialist to drive the implementation and integration of our client's payment solutions with banks, mobile payment partners, and internal teams.

Key Responsibilities:

• Conduct technical workshops with partners to understand their architecture and develop integration solutions
• Lead end-to-end implementation and integration with partners and internal teams
• Design solutions to enhance technical collaboration with partners and improve user experiences
• Continuously improve our client's solutions by leveraging ASEAN market experiences and best practices

Requirements:

• Bachelor's or Master's degree in Computer Science, Engineering, or related fields
• 4-5 years of software development experience, with at least 2 years of hands-on experience in web or internet-based systems
• Strong knowledge of Java, C/C#, network, database, and other relevant technologies
• Proven track record of designing and implementing complex customer solutions
• Excellent communication and business skills, with the ability to work with global customers and partners

Preferred Qualifications:

• Business acumen and experience using technical solutions to meet business needs
• Mobile development knowledge (HTML5, iOS, Android)
• Experience with Java Enterprise technology
• Familiarity with Fintech technology, payments industry, and large-scale payment/e-commerce domains

We regret to share that only shortlisted candidates will be notified.

www.dadaconsultants.com

Data provided is for recruitment purposes only

EA Registration Number: R1332294

Business Registration Number: 201735941W

Licence Number: 18S9037

Food Processing Technician (with Logistics Support) is responsible for combining food processing responsibilities with occasional support for our logistics operations, ensuring the seamless flow of our high-quality food products from production to customer.

Production:

• Follow established production procedures and safety guidelines.
• Operate and maintain food processing equipment.
• Inspect and weigh ingredients to ensure accuracy.
• Package and label finished products according to company standards.
• Maintain a clean and sanitized work environment.

Logistics Support (Occasional):

• Deliver products to customers' locations in a timely and courteous manner.
• Load and unload food products from the company vehicle.
• Collect payment for deliveries and reconcile cash with invoices.
• Inspect and maintain the company vehicle to ensure safe and reliable operation.
• Adhere to all traffic laws and regulations while driving.

Any other ad-hoc tasks as assigned.

Qualifications

• Prior experience in a food processing environment is preferred.
• Able to converse in basic English and/ or Chinese language
• Valid Class 3 or 4 driver's license with a clean driving record.
• Ability to lift and carry moderate weights and work in a fast-paced environment.
• Strong attention to detail and ability to follow instructions.
• Ability to work independently and as part of a team.

6 days work week

Mondays to Saturdays

We are seeking a detail-oriented Operations Consultant with expertise in User Acceptance Testing (UAT) to support Trade Finance projects. The ideal candidate will have experience in planning and executing UAT activities, managing issues, and ensuring effective communication among stakeholders. This role is suited for someone with hands-on experience in core banking system projects and a proactive approach to problem-solving.

Key Responsibilities:

• UAT Planning and Execution:Develop UAT plans, including test schedules, scenarios, and environments.
  Prepare test data and ensure readiness for UAT execution.
  Monitor UAT progress, manage issue tracking (tickets), and validate test results.
  
• Coordination and Reporting:Bridge communication among multiple stakeholders to ensure seamless execution.
  Provide regular progress updates to the Program Manager and Area PM.
  

Key Qualifications:

• Proven experience in planning UAT, including schedule creation and stakeholder communication.
• Hands-on experience in executing UAT, including issue resolution and result validation.
• Experience working on core banking system projects, including accounting systems, from the user side.

Preferred Skills:

• Business knowledge in the Trade Finance area (if applicable).
• Willingness to travel within the APAC region to support project requirements.
• Mindset to embrace challenges and undertake risks with confidence.

This is an excellent opportunity for an individual eager to contribute to impactful Trade Finance projects with a focus on UAT excellence.

please share your updated CV to [email protected]

Company Summary:
Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence in Singapore, Thailand, Shanghai, Hong Kong, Philippines, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more across Asia.

Job Summary:
The Customer Service Support Manager is responsible for leading and managing the entire customer service support team, including technicians and maintenance engineers, to ensure the delivery of exceptional customer support. This role involves overseeing daily operations, optimizing team performance, managing service quality, and maintaining strong relationships with customers.

Key Responsibilities

Team Management:

• Lead, supervise, and mentor the customer service support team, including technicians and maintenance engineers.
• Develop and implement training programs to enhance team skills and knowledge.
• Conduct performance evaluations, set goals, and provide feedback to team members.

Service Delivery Oversight:

• Ensure timely and effective resolution of customer inquiries, complaints, and service requests.
• Monitor and maintain service level agreements (SLAs) and key performance indicators (KPIs).
• Develop and refine processes to improve service efficiency and quality.

Operational Management:

• Schedule and allocate resources effectively to meet customer needs.
• Coordinate preventive maintenance, repair, and installation schedules for technicians and engineers.
• Ensure the availability of tools, equipment, and spare parts for field operations.

Customer Relations:

• Build and maintain strong relationships with key customers to ensure satisfaction and loyalty.
• Act as an escalation point for complex or critical customer issues.
• Gather and analyze customer feedback to identify improvement opportunities.

Reporting and Analysis:

• Prepare and present regular reports on team performance, customer satisfaction, and operational efficiency.
• Identify trends, bottlenecks, and areas for improvement through data analysis.

Compliance and Safety:

• Ensure all team activities comply with company policies, industry standards, and regulations.
• Promote and enforce safety protocols and practices in all field operations.

Strategic Planning:

• Contribute to the development of customer support strategies aligned with company objectives.
• Identify opportunities for innovation and cost optimization in service delivery.

Qualifications

• 6+ years of experience in technical support or field service environments.
• Strong leadership with experience managing customer service support team
• Experience working on-site with clients
• Excellent communication and interpersonal abilities.
• Proficiency in data analysis and reporting tools.
• Knowledge of industry-specific tools, IT hardware equipment, and technologies

Key Competencies

• Problem-solving and decision-making skills.
• Ability to work under pressure and handle escalations effectively.
• Strong organizational and time-management skills.
• Customer-focused mindset with a passion for service excellence.

DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

Scope of Works:

• Handle general administrative tasks such as data entry, filing, and record keeping.
• Ensure office equipment and systems are functioning properly, arranging for repairs or maintenance when necessary.
• Maintain accurate financial records for Training department, including accounts payable and accounts receivable.
• Prepare and process invoices, receipts, and payments.
• Assist in digitizing and automating processes for increased efficiency.
• Keep up-to-date with accounting and administrative software tools.
• Oversee the entire employee lifecycle, including recruitment, onboarding, performance management, training and development, and offboarding.

Requirement:

• Strong organizational, time management, and multitasking skills.
• Excellent attention to detail and problem-solving abilities.
• Strong communication skills, both written and verbal.
• Ability to adapt to a fast-paced and evolving startup environment.