Operations Support Engineer
1 week ago
Responsibilities:
Monitor and analyse the current state of various product runtime environments (production and non-production) to ensure optimum s..
Responsibilities:
- Monitor and analyse the current state of various product runtime environments (production and non-production) to ensure optimum system performance. Develop data-based strategies for continuous improvement and work with application teams, solution architects, security consultants, and other teams to implement these plans.
- Manage application and security incidents. Conduct problem determination and work with internal teams and vendors to resolve issues in a timely manner to meet SLA requirements. Provide reporting and escalate to higher management or incident committee when necessary.
- Develop operations and processes guide to document every aspect of operations and ensure compliance with audit requirements.
- Manage day-to-day operation activities. Analyze statistics, write status and progress reports, and present findings to stakeholders and higher management.
- Manage operations team consisting of staff and vendors to ensure 24/7 support availability.
Experience and Skills Needed:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Proven experience as an Operations Engineer or similar role in an IT setting.
- Experience in implementing change management and incident management workflows using ITSM tools (e.g., Remedy, Zendesk, ServiceDesk) to automate workflows is advantageous.
- Implement security and access control measures to manage privileged access to test and production environments.
- Full stack monitoring experience using Application Performance Management (APM) tools. Familiarity with cloud-native monitoring options (e.g., Cloudwatch, Stackdriver) and the OpenAPM stack is preferred.
- Process automation expertise using scripting tools (e.g., Terraform, Ansible) to minimize downtime and human errors.
- Experience with Agile methodologies, DevOps pipelines, test-driven development, and info-security practices.
- Ability to work collaboratively with a high-performance team and influence with positive energy.
- Resourceful and innovative thinker capable of working out solutions.
- Experience with managing cloud infrastructure and services / certification with GPC, GCC (i.e., AWS, Azure, Google Cloud) or equivalent cloud platforms is preferred.
- Excellent problem-solving and communication skills, with the ability to convey complex technical issues to non-technical teams effectively.
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