You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational downtime.

As an IT Support Engineer, you will be responsible for the following:-

• Support the project teams in the implementation, installation and configuration of PCs/Workstations O.S., applications and related peripheral devices.
• Provide 1st level on-site IT support to the end-users on a 24x7 rotational shift, from 10 am to 10 pm/ 10 pm to 10 am, including Public Holidays.
• The successful applicants should be prepared to be deployed primarily at Tuas Checkpoint. The successful applicant could be deployed to the Tuas checkpoint in the future on a rotational basis.
• Provide findings and timely status updates to the Project Manager on major issues escalated by users.
• Perform daily health checks and inventory checks on the system.
• Experience in installation, configuration, troubleshooting of PC / peripheral devices and application maintenance support will be required.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have a keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), and KPIs (key performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

Royal Ocean Marine is currently seeking a highly motivated and experienced maintenance engineer to join our client's team. As the Senior Facilities / Maintenance Engineer, you will be responsible for assisting the Facility / Maintenance Manager in overseeing all manufacturing operations and ensuring the smooth and efficient production processes. You will work closely with the production team to optimize productivity, improve quality, and implement continuous improvement initiatives.

Responsibilities

• Assist the Facilities / Maintenance Manager in managing and leading the team to meet targets
• Collaborate with cross-functional teams to identify and implement process improvements and cost-saving measures
• Ensure adherence to quality standards and implement quality control measures
• Monitor production schedules and resource allocation to optimize efficiency
• Develop and maintain documentation and procedures related to processes
• Manage and resolve any production issues or bottlenecks
• Ensure compliance with safety regulations and promote a safe working environment

• Bachelor's degree in Mechanical or Electrical/Electronic Engineering or equivalent.
• About 5 years in a supervisory or managerial role
• Excellent leadership and team management skills
• Ability to analyze data and make data-driven decisions
• Strong problem-solving and decision-making skills
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office Suite
• Those with more senior experience will be considered for assistant manager.
• Experience in manufacturing or engineering /automation companies will be added advantage

Chan Chee Meng

EA 07C3069

R1110620