Team Support, Customer Solutions and Innovation, AP
Customer Solutions and Innovation (CSI) is a DHL's cross divisional commercial and innovation unit. We are responsible for managing DHL's largest and most strategically important customers. In a very competitive market, CSI work with our Business Units colleagues and provide value beyond what the customers expect, building stronger ties with Customer key decision makers. We focus on understanding our customer business and industry challenges and applying proven DHL solutions.
Principal Accountabilities
a. Team and management Support
- Administrative support of the VP sector Head (e.g. travel arrangements, meeting coordination and preparation).
- Drive core administrative duties and develop ongoing process enhancements for the sector.
- Facilitate new team member onboard process.
- Become a “GeT” super user; manage purchase order process ensuring a smooth, accurate and timely turnaround including defining SOP for accounting process.
- Prepare accurate invoices with itemized detail according to vendor agreement and work stream.
- Manage and track team’s travel, leave, and training schedules.
- Review and analyse T&E report for the team on monthly basis.
b. Sales support activities
- Organize and take minutes for monthly Sales Meetings.
- Provide analysis of sales-related data and information.
- Maintain the contact database for both internal and external customers.
- Prepare supporting materials, notes and presentations for meetings.
- Provide support to sales managers including researches and presentations.
c. Event Management (Internal/ Customer Activities)
- Coordinate and organize both onsite and offsite team-related activities such as townhalls, offsites and kick-offs.
- Support Events Team in end-to-end practical setup and delivery of conferences & events.
- Support planning, management and controlling of event budgets.
- Support Marketing materials developments and coordination.
Education / Qualification / Certification / Requirements:
- Minimum of + 5 years of relevant working experience supporting senior management or equivalent.
- Excellent Computer literacy, MS Office skills (Word, Excel, PowerPoint).
- Good networking skills and personal judgement.
- Interaction with AP, EMEA & AM region. Proficiency in English - both written and spoken knowledge are essential (Mandarin will be an added advantage).
- Strong organizational skills and meticulous (processes, data, reporting).
- Result-driven attitude.
- Strong communicator and relationship builder.
- Strong team player and “hands-on” approach.
- Quick learner.
