Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc

• Assist the Industry 4.0 (i4.0) team in acquiring, managing and implementing proof-of-concept (PoC) projects for customers
• Incubate and prepare new products for technical and commercial readiness to customers
• Provide training of products and solutions where necessary
• Provide ad-hoc support to operational activities where necessary
• Prepare marketing materials for new products and solutions

• Supervises site installations, ensuring that installations are on-time and complete, following to the installation schedule, work plan, estimated dealer cost and man-hours
• Works with crews to ensure that paperwork is timely and accurate; that all hours and actions are well documented according to company procedures
• Reviews site installations to ensure the highest quality workmanship; that product is assembled per plan and is leveled, aligned, cleaned and completely detailed
• Ensures that material is handled with care and that customer’s property is protected and undamaged
• Trains crews to have a responsible and technically adept interface with main/sub-contractors, electricians, safety officer, etc.
• Ensures that installations and all service work is closed out in a timely manner; that punch list resolution is followed up and finished to each customer’s satisfaction
• Visits site installations on a regular and daily basis, interfacing with leads and installation personnel, customers, and customer third parties, monitoring the progress and quality of the work being done by the installation staff
• Problem solving during installation

Responsibilities

Project Planning and Coordination:

Collaborate with the project management team to develop project plans, timelines, and budgets for HVAC projects.

Ensure compliance with project specifications, codes, and industry standards.

Coordinate and schedule project activities, subcontractors, and resources effectively.

Design Review and Analysis:

Review HVAC system design drawings and specifications to identify potential issues or improvements.

Perform engineering calculations and simulations to optimize system performance.

Provide input and technical guidance during the design phase.

Material Procurement and Vendor Management:

Assist in the procurement of HVAC materials and equipment.

Evaluate and select vendors and suppliers based on cost, quality, and reliability.

Maintain strong vendor relationships and ensure timely deliveries.

Quality Control and Inspection:

Implement quality control processes to ensure HVAC systems meet project requirements.

Conduct regular site inspections to verify workmanship and compliance.

Identify and address any deviations from project standards.

Documentation and Reporting:

Maintain accurate project documentation, including drawings, change orders, and progress reports.

Prepare and submit regular project status reports to the project management team.

Document and address any project-related issues or disputes.

Safety and Compliance:

Ensure that all HVAC installations comply with safety regulations and industry standards.

Promote a culture of safety among project team members and subcontractors.

Conduct safety audits and address any safety concerns promptly.

Client Communication:

Act as a primary point of contact for clients regarding HVAC project updates and inquiries.

Address client concerns and seek opportunities for additional services.

Budget and Cost Control:

Monitor project budgets and expenditures to ensure they align with project plans.

Identify cost-saving opportunities and implement cost control measures.

Qualifications

Bachelor's degree in Mechanical Engineering or related field.

1-2 years of experience in HVAC engineering and project management.

Strong knowledge of HVAC systems, design principles, and industry best practices.

Proficiency in AutoCAD, HVAC design software, and project management tools.

Excellent communication, leadership, and teamwork skills.

5.5 days /week

Mon - Fri : 0830 to 1730 hrs

Sat : 0830 to 1230 hrs

The candidate will lead and manage the development team forthe successful implementation of healthcare IT solution or software product development.

Role and Responsibilities:

· Support project manager or product owner on project or product planning

· Translate business requirements into technical architectures & detail solution

· Assess and validate solution and infrastructure feasibility in hybrid cloud environment and compliance to IT policy

· Design application architecture including the integration with external systems

· Develop the detail design of the core application components

· Ensure the application has robust design and security protection

· Hands-on coding and coach internal development team on design and coding

· Work with relevant DevOps engineer for Release management and deployment of application releases

Requirements:

· Bachelor's Degree, Post Graduate Diploma, Professional Degree in Computer Science, Information Technology.

· 10+ years of relevant work experience in software product development and life cycle.

· Strongexperience in API design and implementation

· Experience inapplication architecture design and database design

· Hands-on development experience for Frontend & Backend application (C# .Net core & ReactJS)

· Experience in AWS or Azure

· Experience in Azure DevOps or equivalent CI/CD

· Experience in Microservices design and development will be advantageous

· Knowledge and experience in application design patterns

· Proactive and meticulous

· Value driven and versatile

· Approach design and development of solution with the mind set of software product development

· Experience with agile development methodologies

Thales Singapore Engineering Competence Centre (ECC) is a well-established R&D and engineering centre serving major customers worldwide in Digital Identity and Security domains ranging from mobile connectivity, IoT, banking & payment to government solutions.

As a Software Engineer in Thales Embedded Product Development Team in ECC, you will participate in the design, implementation, validation and deployment of Embedded Products for major OEM customers.

A week in the life of an Embedded Software Engineer:

• Develop, validate and deploy new software components (for example advance software security mechanism and next generation IoT connectivity protocols) for embedded operating systems targeted for mobile and IoT devices, in applications such as mobile payment, digital identity and IoT connectivity.
• Participate to the development of next generation operating systems for future devices.
• Being in agile development environment to work closely within team and multiple teams around the world to build great products exceeding customer expectations
• Contribute to continuous product and development methodology improvement

Knowledge, Skills and Experience:

• Degree in Electrical/Electronics/Computer Engineering, or related fields  Proficient in C/Java programming languages
• First professional experience or internship within embedded software development area preferred
• Knowledge of embedded technologies/ecosystem, software security or Javacard knowledge is a plus
• Team player with good communications and collaborative skills

Want to be part of a Graduate Engineer Program like no other? We’re inventing the future, right here, right now, at Thales and we want you to be a part of it! Never heard of us? Thales employs 80,000 people globally to solve the problems of tomorrow. Working at Thales you could be solving problems in the aerospace, transportation, defense, security and the space industry.

If you are eager to learn, fuelled by curiosity and want to take pride in building solutions that help millions of people on a daily basis then our program is for you.

Graduate Engineer Program

The Graduate Engineer Program is a 2-year program. This is an accelerated program to unleash your potential by working with experts through 3 rotations. This gives you an opportunity to appreciate the breath of Thales’ offer in creating a future we all can trust. You will have a diversified experience in exposing to different areas, where you could match your interests and knowledge with job roles. The program not only focuses on technical know-how, but will also support your personal development such as leadership and interpersonal skills.

What we offer

• A permanent role with 2 years of structured learning and development opportunities with Thales.
• Assignments from 3 different business lines.
• A professionally sharp, energetic and experienced multinational team
• Mentor to support you in both professional knowledge/skillsets and individual career objectives.
• An exciting, international collaborative environment to work with global talents in one of the world’s 100 most innovative company.

What you will do

• Develop, validate and deploy software and solution.
• Work within a project team with an agile development approach.
• Contribute to continuous software delivery improvement.
• Deploy our software and solutions to different environments.

What we look for

• Bachelor or Master’s degree in EEE/Computer Engineering/Computer Science.
• Minimum GPA equivalent to Second Class (Upper) Honours and above
• Highly motivated, enthusiastic, open minded for energy and sustainability to join our new graduate rotational program.

• Research, design, and develop computer and network software or specialised utility programs.
• Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis.
• Update software, enhances existing software capabilities, and develops and direct software testing and validation procedures.
• Work with computer hardware engineers to integrate hardware and software systems and develop specifications and performance requirements.

• Diploma in Information Technology or Computer science or any computer related subject.
• At least 1 year of relevant experience.
• Good knowledge in PC hardware, LAN and Windows OS.
• Resourceful and able to resolve problems independently using online and offline resources.
• Well organized, proactive and self-directed.
• Able to perform with minimal supervision and a team player.
• Shift duty and weekend support are required when needed.
• Good communication and Interpersonal Skills.

A) Job Description

1) To liaise with client and Professional Engineer (PE) in solving technical and detailing

issues of scaffolding works based on the site requirements.

2) To interpret construction drawings for any discrepancies and to propose the alternative

design or work method for Scaffolding works.

3) Coordinate with site teams and PE to ensure timely submission and approval of design and COS for site installation to meet site progress schedule.

4) Liaising with the sales team & client for proposal of scaffolding design to prepare Bill of Quantity

(BQ) for Tender submission documents.

5) Scaffolding design and proposal drawing preparation using AutoCAD.

6) Control and prepare monthly reports on logistics and materials movement.

7) Application for work passes (SOC / SIC) for new and renewal.

8) Prepare workers PPE and documents for submission prior to project commencement.

9) Assist Project Manager and Project Team in project planning, coordination and overseeing of site works.

10) Visiting job sites to understand work requirements and progress.

11) Basic filing of documents and drawing.

12) Assist HR in workers welfare.

13) Any other task shall be assigned by The Management from time to time that is deemed necessary.

ARTICARES We are leaders in innovative medical technologies including human like decision-making robotics and artificially intelligent solutions that facilitate personalized rehabilitation after injuries such as stroke, dementia, and accidents – a common occurrence in aging population. Our solutions are the outcome of strong collaborations between experts in medical and engineering fields, validated by clinical studies, and made available to you by people who care about making every step of patients’ rehabilitation journey a bit easier. Today, we are one of the fastest-growing companies in this field and our solutions are deployed in major healthcare institutions in Singapore, APAC & EU.

We combine our innovations with out-of-the-box business offerings for providing comprehensive support throughout the hospital to home journey of patients. We are looking for a business development specialist who has the energy and skills to directly and in collaboration with our partners to ensure successful entry of our solutions in international and local markets.

Position/job title

Mechanical Design & Manufacturing Engineer

We are seeking for a profile with demonstrable technical background in mechanical design and manufacturing, particularly of robotic medical devices, to play role in transforming ideas into our products and solutions. In addition to growing together with us in rapidly expanding medical rehabilitation sector, playing this instrumental role would make you contribute to society by driving the realizations of innovative robotics as well as artificial intelligence for better future of rehabilitation.

Official Duty Station

Singapore

Roles & Responsibilities

· Assess requirements then transform into preliminary designs, prototypes, FAs, and final product (production-ready)

· Define and execute the qualifying criteria of every development stage.

· Coordinate production for delivery to customers, both internally and with manufacturing partners.

· Perform stringent risk and root cause analyses to ensure high-quality.

· Optimize development’s and production’s processes as well as costs.

Requirements

· Solid ownership, user-centred, and quality oriented.

· Solid experience in designing robotic device/mechatronic system.

· Proficient in DFMA for machining and soft moulding.

· Proficient in kinematic/motion analysis.

· Proficient in SOLIDWORKS.

· Bachelor’s degree in mechanical engineering, manufacturing, or related fields.

· Any of the followings would be plus:

o Experience in designing and manufacturing consumer products.

o Proficient in converting non-parametric model to parametric model.

o Experience in selection of DC motors

o Hands-on experience in complying with ISO 13485 QMS.

o Hands-on experience in complying with IEC 60601-1.

Responsibilities:

• Track and manage the Centre’s assets, funding, procurement, manpower and space resources.
• Manage the Centre’s special programmes and daily operations.
• Prepare progress reports, audit and budget statements in a timely manner
• Provide updated and organized data capture and management on centre information
• Be part of the working team to ensure that the Centre operates at maximum efficiency and complies with policies, procedures and standards.
• Provide workshop/conferences/events support and visits to the Centre
• Serve as a liaison to internal and external stakeholders
• Provide effective executive support to Centre Directors
• Continual review of work processes for improved efficiency and effectiveness in administration
• Any ad-hoc duties assigned by Centre Directors

Requirements:

• A good degree in any discipline from a recognized university with at least 3 years of relevant working experience. Applicants with working experience in a university capacity preferred.
• Excellent command of spoken and written English.
• Strong analytical and problem-solving skills
• Meticulous, adaptable and able to multi-task.
• Able to work independently
• Proficient in Microsoft Office applications

We are actively looking for Data Engineer for a permanent position in Singapore. This exciting opportunity is with a well-established global IT service provider known for its excellence in the industry.

Key responsibilities:

• · Designing, building and maintaining data architectures, including databases and processing systems;

• · Acquiring and integrating new data sources;

• · Optimising data pipelines, automating processes where possible and planning for scalability;

• · Developing methods for identifying issues in data quality, reliability and efficiency;

• · Applying appropriate security controls to all relevant collections, databases and systems;

• · Maintaining documentation relating to the design and maintenance of data systems; and

• · Creating and maintaining the infrastructure and analytic tools to allow for efficient data extraction and transformation.

Key skills and qualifications:

• · Degree qualified in data science, computer science, statistics, information systems, or related disciplines;

• · Extensive experience with SQL, Python and R;

• · Experience or familiarity with Airflow, Spark, Hadoop, and PostgreSQL;

• · Experience with data modelling and ETL tools;

• · An understanding or interest in data science or analytics would be advantageous

About Us

We specialize in Digital, ERP, and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic, and flexible solutions will help you source the IT Expertise you need. If you are looking for new opportunities, send your profile at [email protected].

Also follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We encourage applications from a diverse array of backgrounds, including individuals of various ethnicities, cultures, and linguistic backgrounds, as well as those with disabilities.

We are looking for a DevOps Engineer for Singapore for a large-scale project. This is a contract role with a global IT service leader.

• Proficient in utilizing Azure services such as Virtual Machines, Service Principal, Roles/Groups, Log Analytics/Alerts, Azure CLI, and hosting/integrating Web apps on Azure.
• An in-depth understanding of Microservices and how CI/CD can leverage the Microservices architecture.
• Hands-on experience with DevOps tools such as Ansible, Git/Bitbucket, and Bamboo/Jenkins.
• Familiarity with IaaS, PaaS, and SaaS in cloud computing.
• Prior experience in developing automated jobs and processes using PowerShell, Python.

About Us

Zone IT Solutions is Australia based Recruitment Company. We specialize in Digital, ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney and India. If you are looking for new opportunities your profile at [email protected] or contact us at 0434189909

Also follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

JOB DESCRIPTION

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Position Overview

We are looking for a Software Engineer that will be an active member of an international virtual team, providing technical support for system integration project of ATM client software into customer environment with comprehensive Diebold Nixdorf product knowledge and customer requirement.

RESPONSIBILITIES

• Work on software development, implementation and / or configuration in Professional Services projects.
• Work with commercial and corporate developed products.
• Interface directly with customers or field personnel in developing customer specifications, requirements, and support.
• Improve software engineering methods and processes within his / her local area.
• Individual must be able to work in a team environment and deal well with customer support issues.
• Customize, integrate and/or develop complex SW components and systems.
• Utilize standard DN solution elements and development procedures and develop re-usable solution elements if required.
• Take responsibility of testing and QA within the development team
• Produce, update, review and modify implementation and operating documentation of SW solutions and changes according to DN SW documentation guidelines and in line with customer needs.

QUALIFICATIONS

Required Qualifications

• Bachelor’s Degree in Computer Science, Computer Engineering, Information Services, Mathematics, or equivalent experience.
• 3 to 5 years’ experience in software application development.
• A pragmatic, but innovative problem solver
• Experienced in enterprise architecture, Java (EJB), SOA, Microservices, containerization, API and modern integration methods ( e.g. Kafka)
• Experienced with SQL ( e.g. Oracle, MS SQL, Postgres)
• Willingness to travel at short notice and spend longer periods abroad.
• Knowledge of the methodology & tools of agile software development - preferably SCRUM, Jira, Confluence, Bitbucket, Nexus, SonarQube, etc.
• Advantage to possess experience of card( debit and credit) and/or cardless payment projects and, of various flavors of ISO8583 implementations as well as keeping up-to-date with Payment standard.
• Fluent English communication skills and comfortable interfacing with external clients.
• Readiness to work remotely as part of virtual teams or onsite support at customer environments, depending on project demands.
• Experience in international projects delivery with involvement of both internal and external departments / parties.
• Understanding of CEN-XFS, NDC/DDC standards will be an advantage but not a must.
• Experience ATM industry / Self-Service Banking will be an advantage but not a must.

Preferred

• Good knowledge of the scope of services of the Diebold Nixdorf software portfolio for banks – especially in the domain of payments applications. Relevant Banking experience will be an advantage.
• Knowledge of cloud technologies, such as virtualization, containers, high availability, data security, as well as the design and operation of cloud environments
• Working knowledge of DevOps, CI/CD and automation technologies.
• Certification in Cloud ( e.g. AWS Certified Cloud Practitioner) would be advantageous.
• Experience with Shared ( ATM or POS) networks as well as the global card schemes.
• Exposure to other payment standards for messaging ( e.g. ISO20022)
• Experienced with card management system (card issuing ) and fraud detection.

About Us

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

• To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

You will be working with a team of dedicated & committed engineers for the development of healthcare application platform and solutions for the transformation of Singapore Healthcare IT landscape. Our mantra is to “work hard and have fun”, to deliver the next generation healthcare digital experience across whole of Singapore.

Roles And Responsibilities

• Participate and contribute in full SDLC (Software development life cycle)

• Develops IT systems by designing, developing, and unit testing using Microsoft technology stack, mainly .Net

• Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.

• Participate in requirement gathering and contribute in refining user’s requirement

• Perform peer code review

• Able to plan and conduct performance and load test

• Provide L3 production support by fixing reported defects and improve system performance

• Able to find root cause of software errors by applying problem solving and debugging skills

• Collaborate cross-functionally with FA (functional analysts), DBA , QC , system and network team

• Assist tech lead in system design, solutioning and mentor junior software engineers

• Able to work under stressed condition to manage unforeseen situation like urgent fixing of production defect

• Continuously improve technical skills by leveraging on e-learning resources provided by organisation

Requirements / Qualifications

• Minimum 4 years hands-on working experience with C#, ASP.Net, JavaScript, MS-SQL

• Participated in full SDLC at least for 2 software systems

• Working on.net framework 4.6 and above from last 1 year

• Experience with writing unit test case using any known testing framework like nunit etc.

• Experience with Scrum/Agile development methodologies

• Able to work independently, when needed

• Good verbal and written communication skills.

• Bachelor’s Degree in computer science or related field

We are looking for a Network Engineer for Singapore based assignment. You will be working with Industry leaders providing expert services.

• Over 5 years’ experience in implementing large scale ICT networks (i.e.switching and routing) using Arista equipment.
• Detailed knowledge of different cyber security and network technologies
• Knowledge and experience in working on geographically dispersed and constrained networks, the associated security threat landscape, and related mitigations
• Experience in developing solutions for private cloud or tenancy.
• Experience in building and deploying within a segmented network environment, focusing on virtualization and platform layers.
• Experience in implementing and testing Quality of Service (QoS) DSCPmarkings of traffic to meet defined standards within secure federated environments.
• Basic understanding of Hypervisor/Hyper-Converged Infrastructure, Active Directory, and PKI certificate services
• Ability to take requirements, standards, and frameworks and apply them in a practical application to future proposed solution designs and systems.
• Ability to adapt quickly to changing requirements in a fast-paced environment to meet changing deadlines and shifting priorities.
• Experience in developing highly available/fault tolerant systems, networks, and infrastructure in a connected, partially connected, degraded, or often disconnected state

About Us

Zone IT Solutions is Australia based Recruitment Company. We specialize in Digital, ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney and India. If you are looking for new opportunities your profile at [email protected] or contact us at 0434189909
Also follow our LinkedIn page for new job opportunities and more.
Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities

• Diploma/Degree in IT/Computer Science.
• Strong technical knowledge and minimum 2 years of relevant Technical/Application Support experience on multi technology platforms.
• Proficient with SQL queries, preferably on Oracle or MySQL.
• Experience in troubleshooting on Solaris/Linux.
• Experience in hosting platform include but not limited to Tomcat, JBoss, IBM Websphere/WebLogic is a plus.
• Proficiency in troubleshooting application issues, performing log analysis, and using monitoring tools.
• Provide timely and effective technical support for application related incidents and service requests.
• Troubleshoot and resolve application issue, both independently and in collaboration with develoment teams.
• Monitor application performance, identify bottlenecks, and implement performance enhancements.

Preferred Skillset:

• Java
• T-SQL
• PL/SQL
• Stored Procedure

• Diploma in Information Technology or Computer Science or any computer-related subject.
• At least 1 year of relevant experience.
• Good knowledge in PC hardware, LAN and Windows OS.
• Resourceful and able to resolve problems independently using online and offline resources.
• Well organized, proactive and self-directed.
• Able to perform with minimal supervision and a team player.
• Shift duty and weekend support are required when needed.
• Good communication and Interpersonal Skills.

Morning shift duty Once per week, ( 6 am to 2 pm).

Weekend support for system upgrade / cutover is about once every 2 months.

Job Description

• Support company distribution network.
• Follow up resellers inquiries.
• Fulfill resellers order requirement.
• Communicate and arrange with logistic department.
• Update new products info to regular customers.
• Support company's exhibition and roadshow.
• Support checking shipment details and Qty.
• Monitor stock level.

Requirememt

• Min. 1 year sales support experience.
• Know how to communicate properly with people.
• basic knowledge of Microsoft Office software.
• Good work attitude and glad to learn new product.
• Able to work over time for busy period (e.g like new product launch period and exhibition period)

A bit about us

We’re a world-leading smart mobility SaaS tech company with over 1.8 million active users. Our teams are collaborative, vibrant and fast-growing, and all team members are empowered with the freedom to influence our products and technology.

Are you curious, innovative and passionate?

Do you take ownership, embrace challenges, and love problem-solving?

We’re looking for a Senior Systems Support Officer who will empower us to provide the best-in-class technical support to our external customers and internal users of our software platform

You want to

● Give customers and internal users an excellent and stress-free experience while reaching out to support

● Assist users with configuring their applications to get it working exactly as they want

● Diagnose and find root causes to issues raised by customers and end users

● Log, track and manage support tickets using a ticketing system

● Build a knowledge base for problem diagnosis and resolution

● Setup processes and infrastructure to help increase efficiencies and reduce turn around times on support tickets

● Mentor and guide junior members of the team

● Work closely with 1st level support, the development and the quality assurance team to swiftly resolve issues as well as improve product quality and stability

You have

● More than 5 years of experience working in a technical support team

● Good experience in analysing application application logs

● Comfortable writing SQL queries to help diagnose issue

● Familiarity with Javascript / PHP / .Net / Python or similar programming languages

● Familiarity with command line for Linux

● A “never give up” attitude while trying to find the root cause of issues

● Take pride in solving issues quickly and contributing towards the improvement of product quality and stability

● An ability to understand issues faced by the user and have a thought process that is geared towards problem-solving

● Excellent verbal and written communication skills

• Willing to be on call over the weekends / holidays in a rostered setup.