Job Scope:

• Responsible for co-ordination of all technical activities on assigned project and assist in ensuring successful completion and execution of the assigned projects.

• Set up network equipment/system for site deployment.

• Participate in Site Test with Customers.

• Ensure effective communication and coordination between all disciplines and project participants in the projects, to resolve all site issue hindering the work progress.

• Assist in planning, scheduling and coordination of works and ensure proper deliverables and full compliance to the approved standards.

• Report to the Project Manager on any site issues hindering the work progress. Highlight those changes that might result in omission or variation cost.

• Report to the Project Manager/Site Manager on work progress carried out on site.

Requirements

• Nitec in Electrical and Electronic Engineering.

• Strong communication and coordination skills.

• Basic Network knowledge is required.

• Experience in Wifi, CCTV and Network is preferred.

• Good planning and project management skills.

• Resilience and ability to work under high pressure.

• Good interpersonal skills and ability to manage difficult situations and client relations effectively.

• Experience with M&E Site Coordination will be an advantage.

• Able occasionally at night to work at work for maintenance support.

Duties & Responsibilities:

• To install, troubleshoot, repair service and maintenance for Chamber, Oven, Chiller & Semiconductor Testing Equipment.
• Provide technical support in the field.
• Prepare onsite for service schedules within budgets.
• Create and execute work plans and revise as appropriate to meet changing needs and requirements.
• Manage day-to-day operational aspects of the after sales service.
• Prepare progress reports, risk assessments and customer updates.
• Continually seek opportunities to increase customer satisfaction and deepen customer relationships.
• Manage sub-contractor and ensure work compliance with specifications.

Job Specifications:

• Diploma holder in Electronics/Electrical/Mechatronics Engineering or equivalent.
• Minimum experience of 1-2 years in the Refrigeration Industry.
• Knowledge and experience in brazing will be an added advantage.
• Willing to travel.
• Self-motivated and able to work independently, with minimum supervision.

We are seeking a skilled Civil Engineer to support the site project. The candidate will also supervise concreting operations and manage estimation of Bill of Quantities, project progress claims and earthwork supervision. Proficiency in AutoCad to review and make necessary adjustment to project

drawings.

Job Description & Requirements

• Conduct Geotechnical Analysis, Soil Classification, Data analysis and interpretation of instrumentation works Submit progress/ technical reports and assessment on geotechnical issues on site.
• Responsible for all on-site geotechnical and engineering issues pertaining to site matters.
• Coordinate with sub-contractors and attend to clients for queries. To conduct the geotechnical investigation and/or instrumentation projects to meet the schedule and specified requirement
• To prepare and submit factual and/or engineering reports on the respective projects
• Initiate and co-ordinate projects according to schedule.
• Assist engineering analysis and attend the site meeting.
• Any other duties as assigned by the project managers.

Responsibilities

• Attend to all customer calls.
• Performing thorough equipment inspections, calibration, adjustment & test/repair of equipment
• Scheduling appointments for test equipment due for calibration
• Ensuring laboratory equipment is calibrated as per specifications and standards
• Addressing and troubleshooting any test equipment failures and repairing of test equipment
• Maintaining and updating a record of all documentations of the calibration process
• Administering and monitoring effectiveness of calibration procedures
• Ensuring completion of tasks as per assigned deadlines.

Requirements

• Minimum Education Level: NITEC/ Diploma in Electrical/Electronic Engineering or its equivalent
• Minimum 3 years proven work experience as a calibration technician or similar role
• Knowledge in ISO 7025 standard will be an advantage
• Strong analytical and troubleshooting skills
• Hardworking, meticulous, team player and able to work independently
• Proficency in Microsoft Office is essential

Seeking Site Engineer with prior knowledge and experience tomaintenance and troubleshooting and repair equipments such asTLD ACU, GPU, Tow Tractor, ASU, boom lift and scissors lift, hydrauliccylinder and general electrical troubleshooting. Will be deploy atvarious site in singapore for general repair, servicing andmaintenance of basic ground support equipment.

Job Responsibilities:

• Manage Workers and site progress.
• Prepare Waterproofing Safety Risk Assessment (RA), Method of Statement (MOS), and Safe Work Procedure (SWP).
• Draw waterproofing sub-drawing using AutoCAD and MicroStation software.
• Ensure that the waterproofing procedures comply with specifications, quality standards, and requirements.
• Liaise with Authorities and Main-contractors.
• Take site measurements and prepare monthly progress claims and monthly progress reports.
• Ensuring Supervisors & Foremen meet client & regulatory work requirements.
• Ensure that works are carried out according to specifications, drawings, and programmes without compromising on quality and safety.
• Maintain project schedule by monitoring project progress, coordinating activities, and resolving problems.
• Maintain safe & clean working environment by enforcing rules & regulations.
• Lead a team of supervisors to ensure full-time supervision of works on site.

Job Requirements:

• Bachelor's Degree in Civil Engineering or equivalent
• BCSS Certificate
• Proficient in AutoCAD and MicroStation
• Knowledge of Waterproofing works & Technical
• Knowledge of working at Height
• Minimum 1-year experience in waterproofing works
• Applicants with LTA project experience will be an added advantage
• Good oral and written communication skills

• PLC & HMI system design and develop applications that effectively accomplish objectives and needs
• Analyse and edit existing PLC applications to improve functionality
• Test & simulate PLC applications extensively to ensure they are error and bug free
• Liaise with customer/end-users to identify technical requirements and develop solutions
• Create and present application prototypes that align with requirements
• Problem solving and troubleshooting skill
• Identify and evaluate technology solution to fulfil system requirements
• Determine project constraints including estimated time and costs
• Perform maintenance, troubleshooting and calibration on machines & equipment.
• Other duties/activities as assigned by management

Job Responsibilities

• Plan work schedule, resources (manpower, material, equipment) and execute project
• Regular communication with project stakeholders to coordinate site works
• Execute project in accordance with workplan and construction drawings with no compromise on quality and safety
• Other ad-hoc duties assigned

Job Requirements

• Degree in Civil & Structural Engineering from a University recognised by the Professional Engineers Board Singapore (PEB)
• 3 years relevant working experience
• Willing to learn and have initiative
• Competent in Microsoft Office (Word, Excel, PowerPoint)
• Interested fresh graduates may also apply; guidance will be provided

Job Responsibilities

• Plan work schedule, resources (manpower, material, equipment) and execute project
• Regular communication with project stakeholders to coordinate site works
• Execute project in accordance with workplan and construction drawings with no compromise on quality and safety
• Other ad-hoc duties assigned

Job Requirements

• Degree in Civil & Structural Engineering from a University recognised by the Professional Engineers Board Singapore (PEB)
• 3 years relevant working experience
• Willing to learn and have initiative
• Competent in Microsoft Office (Word, Excel, PowerPoint)
• Interested fresh graduates may also apply; guidance will be provided

Responsibilities:

• System and network setup, deploy and maintenance support for projects
• Provide technical proposals and deliver with quality standards and deadlines
• Provide technical guidance and expertise to the team, assisting with problem-solving and decision-making
• Participate and support cybersecurity risk assessment, hardening and VAPT
• Setup and conduct UAT test for system, storage, switches, router and firewall
• Perform system and network hardening, VAPT test and provide solutions to VAPT

Prerequisites:

• Degree in Information Technology, Computer Science or relevant disciplines
• Familiar and hands-on experience in design, setup, harden and deploy Windows/Linux OS, Storage and MSSQL server
• Familiar and hands-on experience in design, setup, harden and deploy Huawei/Cisco switches, router, FortiGate Firewall, NMS and MFA software
• Prepare system setup, deployment, manual and hardening documentations based on the project requirements
• Proficient in Cybersecurity principles, hardening methodologies, scripting and tools
• Possess CCNA, CISSP, Security+ , CISA certified will be a plus
• Willing to standby and attend projects' system issues during off office hours

Degree in Civil Engineering / Geotechnical Engineering with 3 - 5 years experience in Geotechnical and Structural Instrumentation works especially working experience in Singapore MRT Projects.

Degree in Civil Engineering / Geotechnical Engineering with 5 to 8 years experience in Geotechnical and Structural Instrumentation works especially working experience in Singapore MRT Projects.

Job Description:

1. Oversees projects management and implementation;
2. Codify implementation design into documented for end user's record;
3. Conduct training and presentation for team members and end-users;
4. Provide technical testing or support to pre-sales engineer/customer on the network setup;
5. Assist on technical communications with customer/partner, to ensure closure of sales order;
6. Ensuring that the solution can deliver on the customer’s requirements;
7. Work closely with Level 2 support, if case issue is escalated to Level 3;
8. Maintain rapport with customers and competence in managing vendors; and
9. Any other ad-hoc duties assigned.

Job Requirement:

• Degree/Diploma in IT Networking or equivalent
• At least 2 years of work experience in a SI or distributor environment with network security skillset
• Good IT knowledge in OSI 7 Layer, TCP/IP, LAN/WAN technologies and network security
• Ability to work under pressure with minimal supervision
• Excellent in communication and analytical skill
• Experience in network security projects implementation
• Positive working attitude and a good team player
• Willing to work extended office hours and after office hours when needed
• Exposure to security solution such as Firewall, local balancer or endpoint protection will be an added advantage

Responsibilities:

• Install, configure, and maintain server operating systems (Windows/Linux/VMWare)
• Deploy, configure, manage, and troubleshoot the following software/hardware - Active Directory, Exchange Server & Exchange Online, VMware ESXi, SAN Storage & Backup
• Perform routine system administration duties
• Monitor servers and troubleshoot issues
• Provide additional support when necessary (eg. backup and storage functions)
• Perform proper documents for all processes
• Recommend solutions and ensure all IT issues have been corrected, and maintain records of work performed
• Provide technical support across the company, including Singapore, regional offices, and retail stores
• Provide technical support to server and network infrastructure and perform regular upgrades to ensure systems remain updated
• Troubleshoot system failures or bugs, and provide solutions to restore functionality
• Assist with any ad-hoc tasks as assigned

Requirements:

• Minimum Diploma in Computer Science, Information Technology, or a similar field
• At least 2-3 years of working experience in the related field
• Experience in configuring, monitoring, and troubleshooting systems
• Able to communicate effectively in both oral and written aspects
• Able to work independently and in a team
• Possesses analytical skills and works well in a fast-paced environment

Responsible to manage system development, implementation and support of EAI applications, including:

• Develops applications that effectively accomplish client objectives and user needs.

• Designs and writes code for applications and maintain applications databases.

• Analyzes and edits existing software applications to improve and optimize functionality, fix problems, and enable their use on new hardware platforms.

• Remodels and adapts applications as needed to optimize performance.

• Identifies specific client needs and preferences related to the application.

• Tests applications extensively to ensure they are error and bug-free.

• Installs applications and acts as technical advisor.

• Communicates with relevant internal technical stakeholders to obtain information on project limitations, performance requirements and interfaces.

• Consults with clients in the design phase to determine client needs.

• Produces software documentation following company/client software process and templates.

• Participates in software product review meetings and team meetings.

• Performs any other related task as required.

Key Requirement

• Bachelor's degree or equivalent in computer science or software engineering or related field.

• Seasoned Software Applications Engineering, Software Development experience, or related work experience.

• Seasoned experience with Programming Languages such as (but not limited to) ANSI C, C++, and Unix Korn Shell programming

• Seasoned experienced with Linux or Unix and Windows operating systems.

• Seasoned experience working with Oracle Tuxedo, IBM MQ Series.

• Experience in banking or financial industry

• Certification in various programming languages, for example (but not limited to) Java, Perl, Python, C++ preferred.

• Reports to APM
• To assist in site supervision structural and architectural works
• Coordinate with consultant RTO / RE.
• Coordinating for the project planning, documentation and execution of works on site
• Coordination, supervision & monitoring the progress of the project works on site, manpower mobilization, materials planning & ordering
• Coordinate with the contractor, suppliers on all project implementation issues and attend site meetings when required
• Coordinate for all submissions
• Produce weekly site progress reports
• Attend subcon meetings, conduct site inspection on work progress to ensure quality control in accordance to meet authority requirements
• At least 2 years of working experience in Building & Construction in HDB (BTO) project
• Building and Architectural experiences
• Conquas Knowledge
• Good organizational and planning skills
• Effective communication and coordination skills and team work
• Able to work independently and in a team
• Independent with good communication skill

• Co-ordinate, program and monitor site work, material and workforce
• Attend site meeting and resolve technical issue with main contractor or consultant
• Implementation of Cost, Quality, Productivity, Safety and Health control on site
• Ensure procedures, standards and guidelines are followed and maintained
• Able to produce working and As-built drawing including O&M manual

We are a design and build contractor in the construction industry

We also provide project management services in the construction industry.

Roles and Responsibility:

1. To assist project manager in managing construction projects in industrial /residential sectors

2. To assist project manager in managing client ,consultants , subcontractors and peers in project delivery context

3. To be responsible for progress reporting

Skill & Certification

5. Attained Degree or diploma is construction disciplines

6. Attained Safety Course for project manager certificate

7. Proficient in project Microsoft project

8. Proficient in autocad software

9. Min 1 to 3 years experience in construction industry.

About the Role

We are seeking a full-stack engineer to join our fast-growing fintech startup. You will work closely with the leadership team to define the product and technology direction, with ample opportunities for growth and flexibility.

You Will...

• Own ideas from inception to execution.
• Work directly with the founders to define the product and engineering roadmap.
• Design and implement backend functionality, architecture, and more. You will work independently, be self-directed, and deliver innovative solutions.
• Pave the way for the company to scale to millions of transactions and power unique digital commerce flows.

Skills We Would Love to See

• Design, develop, and maintain web backend applications using TypeScript, Kotlin, AWS Lambda, microservices frameworks, and PostgreSQL.
• Implement automated continuous integration and deployment (CI/CD) pipelines using tools such as GitHub CI, CircleCI, and AWS CDK for infrastructure as code (IaC).
• Design and implement automated testing using frameworks such as Jest and Playwright.
• Develop and maintain APIs using frameworks like Express and Fastify with OpenAPI specifications for external systems, such as online e-commerce platforms or alternate payment methods.
• Develop and maintain integrations with external systems, including payment network providers, financial institutions, payment gateways, and POS terminals.
• Write clean, maintainable, and efficient code that adheres to best practices and coding standards.
• Participate in code reviews and contribute to improving coding standards and processes.
• Collaborate with cross-functional teams to identify and solve complex technical problems.
• Stay up-to-date with emerging technologies and industry trends, proposing new technologies and tools to improve our products and services.

Nice to Have

• Experience with cloud computing platforms such as Amazon Web Services (AWS) or Microsoft Azure.
• Experience with containerization technologies such as Docker and Kubernetes.
• Experience with microservices and serverless architecture using tools like Docker, Kubernetes, AWS Lambda, and AWS API Gateway.

Minimum Requirements

• Bachelor’s or Master’s degree in Computer Science or a related field.
• 0-5 years of experience in developing software applications.
• A good understanding of software design principles and architectural patterns.
• Effective written and oral communication skills, along with excellent interpersonal skills.

Why Should You Join Us?
Open Fabric is a fintech platform that simplifies digital payments and removes friction in the payment process. We operate primarily in Southeast Asia, working with credit and payment providers to help them expand merchant acceptance. Our goal is to create a seamless and efficient commerce network that offers consumers maximum choice and convenience.

Our team comprises industry veterans with years of experience in the fintech space. We are also backed by leading venture capitalists, enabling us to pursue ambitious goals and push the boundaries of what’s possible in online payments.

We are currently looking for talented individuals to join our team and help us achieve our mission. We offer a dynamic and fast-paced work environment where you'll have the opportunity to work with driven and passionate individuals. If you're excited about the problem we're solving and eager to make an impact, we'd love to hear from you.

How to Apply
Come join us! Email your resume to [email protected].

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

We adopt an Agile development approach and work towards adopting tech best practices and cutting edge tools.

We are seeking a highly motivated individuals skilled in DevOps to join us for some exciting projects.

You’ll work with a multidisciplinary team of designers, developers and business experts to create solutions that exist in both digital and physical realms.

As we launch new products, your role will be to ensure that the future of public service is not just functional, but delightful to use.

Rather than work on commercial ventures commonly found in the startup scene, we're here to improve how we live as a society through what we can offer as a government.

Technology Solutions Office is looking for DevOps Engineer

Internal Code: A25024

What will you do?

• Manage the development of the internal engineering productivity tools and environments.
• Providing DevOps architecture implementation and operational support
• Architecture and planning for cloud deployments (Private and Public cloud);
• Be an innovative and hands-on DevOps engineer capable of looking at both the technology and strategy around the platform.
• Future-proofing the technical environments and ensuring extremely high levels of automation, availability, scalability and resilience.
• Manage the development of the internal engineering productivity tools and environments.
• Manage processes, automation, best practices, documentation.
• Development and operation of continuous integration and deployment pipelines.
• Monitoring automation to effectively detect/predict/prevent issues in the environment and code base.
• Ability to conduct research into software issues and products as required
• Working with the latest tools and techniques
• Hands-on coding and mentoring, usually in a pair programming environment
• Working in highly collaborative teams and building quality environments.
• Ability to effectively prioritize and execute tasks in a high-pressure, fast paced, global environment
• Knowledge in lots of different open source technologies and configurations. 

What are we looking for?

• Degree or Diploma in Computer Science/Engineering, Information Technology,
• Communications or other related disciplines.
• Strong knowledge and experience in Devops automation, containerisation and orchestration using tools like Kubernetes, Terraform, Ansible and Docker
• Strong scripting skills e.g. Python, Bash, JavaScript
• Cloud computing deployment and management experience – AWS, Azure
• Understand/practice Agile projects
• Strong understanding of networking
• Experience in Infrastructure as Code (IaC)

Preferred:

• Experience with highly scalable distributed systems
• Breadth of knowledge - OS, networking, distributed computing, cloud computing

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

About Us!

The Housing and Development Board (HDB) has been at the forefront of the Public Service Transformation effort, iteratively building towards the successful delivery of HDB’s services to our customers digitally. The Information Services Group in HDB champions this effort, developing customised IT solutions that affords HDB the flexibility and efficiency in serving its missions.

What Will You Do?

You will be in a pioneer team in HDB’s Information Services Group that seeks to embrace DevSecOps culture and practices for application development. With the goal of creating cross-functional teams that would be responsible for the end-to-end delivery of IT services, we aim to adopt a you-code-it, you-run-it approach to software product development and maintenance. The success of our endeavour will form the blueprint upon which all subsequent in-house DevSecOps teams can be modelled after.

As a software engineer on this team, you will work with fellow developers, your Technical Lead, Product Owner and Delivery Manager in iteratively delivering IT solutions for both internal and external stakeholders of HDB. You will have the opportunity to be exposed to different aspects of software delivery, including solution design, CI/CD pipeline configurations, frontend and backend development, and test automation.

You will be a Great Fit if you Have:

1. Have 3+ years frontend and/or backend software engineering experience in building scalable products, with a demonstrated ability in designing and building well-structured enterprise applications on commercial cloud:
a. Skilled in modern web application technology stack, such as React.js, Spring, FastAPI, Django, PostgreSQL.
b. Experienced in development and deployment on commercial cloud such as Amazon Web Services (AWS), Google Cloud Platform (GCP) and Microsoft Azure
c. Experienced in Loosely Coupled Architecture and Application Integration Patterns, such as Microservices and Scatter-Gather, with the ability to design and architect scalable and resilient systems
d. Experienced in containerisation technologies, such as Docker, AWS ECS and Kubernetes
e. Has exposure to infrastructure provision tools, such as Terraform and Ansible
f. Embraces the concept of DevSecOps and CI/CD, with experience in relevant CI technologies such as Git, Jenkins, and Bamboo.
g. Understand the concept of Secure-By-Design Lifecycle for Agile and the utilisation of technologies for SAST and DAST
h. Practised Test-Driven Development with the utilisation of automated testing
i. Exposure in performance optimisation and tuning of applications and databases
2. Is adaptable and thrives in dealing with uncertainties
3. Can articulate software problems and proposed solutions clearly
4. Thrives in working as a team, and embraces a team-first mentality

Good to Have:

- Adaptability and thrives in dealing with uncertainties

- Can articulate software problems and proposed solutions clearly

- Thrives in working as a team, and embraces a team-first mentality

- Takes initiative, pride and ownership in work

- Growth mindset

Successful candidates will be offered a 1+1 year contract in the first instance. Conversion to perm is dependent on good performance.

Find out more about a career with HDB at www.hdb.gov.sg/cs/infoweb/about-us/careers

Entry level applicants are welcomed to apply.

Please apply for the job through the Careers@Gov job portal as linked:

https://www.careers.hrp.gov.sg/sap/bc/ui5_ui5/sap/ZGERCFA004/index.html#/JobDescription/15442784/67c5b17f-30f4-1eef-b29d-77cf126ce20d

Halo Microelectronics, a developer of Analog and Mixed Signal Integrated Circuits enabling energy-efficient smart systems is looking for experiences Analog Circuit Design Engineers to join the Singapore Design Team.

Responsibilities:

* Transistor level design of Analog circuits, simulation, evaluation and characterization, system verification.

* Circuits design includes reference, amplifiers, drivers, LDOs, switching regulators or other mixed signal circuits.

* Coordinate with Layout Engineer in layout/mask design.

* Coordinate with application and product engineer, testing engineer to bring the products to production successfully.

* Work with application engineer and FAE to solve customers technical issues.

Qualifications:

* Strong educational or industrial background in Analog Circuit Design.

* Experience with bipolar and CMOS IC design.

* Personal character and team building skills essential to enabling on-time delivery of devices.

* Ability to work independently

* Must demostrate good communication and interpersonal skills.

* Must be able to perform as a team member.

Company Summary:
Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence in Singapore, Thailand, Shanghai, Hong Kong, Philippines, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more across Asia.

Job Summary:
The Customer Service Support Manager is responsible for leading and managing the entire customer service support team, including technicians and maintenance engineers, to ensure the delivery of exceptional customer support. This role involves overseeing daily operations, optimizing team performance, managing service quality, and maintaining strong relationships with customers.

Key Responsibilities

Team Management:

• Lead, supervise, and mentor the customer service support team, including technicians and maintenance engineers.
• Develop and implement training programs to enhance team skills and knowledge.
• Conduct performance evaluations, set goals, and provide feedback to team members.

Service Delivery Oversight:

• Ensure timely and effective resolution of customer inquiries, complaints, and service requests.
• Monitor and maintain service level agreements (SLAs) and key performance indicators (KPIs).
• Develop and refine processes to improve service efficiency and quality.

Operational Management:

• Schedule and allocate resources effectively to meet customer needs.
• Coordinate preventive maintenance, repair, and installation schedules for technicians and engineers.
• Ensure the availability of tools, equipment, and spare parts for field operations.

Customer Relations:

• Build and maintain strong relationships with key customers to ensure satisfaction and loyalty.
• Act as an escalation point for complex or critical customer issues.
• Gather and analyze customer feedback to identify improvement opportunities.

Reporting and Analysis:

• Prepare and present regular reports on team performance, customer satisfaction, and operational efficiency.
• Identify trends, bottlenecks, and areas for improvement through data analysis.

Compliance and Safety:

• Ensure all team activities comply with company policies, industry standards, and regulations.
• Promote and enforce safety protocols and practices in all field operations.

Strategic Planning:

• Contribute to the development of customer support strategies aligned with company objectives.
• Identify opportunities for innovation and cost optimization in service delivery.

Qualifications

• 6+ years of experience in technical support or field service environments.
• Strong leadership with experience managing customer service support team
• Experience working on-site with clients
• Excellent communication and interpersonal abilities.
• Proficiency in data analysis and reporting tools.
• Knowledge of industry-specific tools, IT hardware equipment, and technologies

Key Competencies

• Problem-solving and decision-making skills.
• Ability to work under pressure and handle escalations effectively.
• Strong organizational and time-management skills.
• Customer-focused mindset with a passion for service excellence.

DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

# The overall objective of this role is to assist in the clearance, settlement and investigation of client securities and derivatives transactions

# Participate in the periodic General Ledger (GL) proofing exercises# Perform regulatory controls, account reconciliations, and record retention activities

The Job

• Perform trade verifications to ensure accuracy of booking requests
  Generate and match trade confirmations according to the International Swaps and Derivatives Association (ISDA) templates
  Handle settlement tasks and daily rate revaluations accurately
  Coordinate transaction processing , regulatory controls, account reconciliations, and record retention activities in accordance with established policies
  Prepare and submit periodic internal and external regulatory reports
  Participate in the periodic General Ledger (GL) proofing exercises
• Qualifications:
• Bachelor’s Degree/University degree or equivalent experience in Business, Accounting
  Understanding of Treasury products, accounting and regulatory policies
  knowledge of Macros
  Good in written and verbal communication skills
• 
  
  Send your Cv to [email protected]

About This Role:

This role will be part of a dynamic team to drive acquisition and business development for the bank’s commercial cards program. You will partner closely with key stakeholders across departments to support acquisition and ongoing management of commercial cards for SMEs and Midcap clients. The role will provide end-to-end support for acquisition efforts, marketing campaigns, post-sales support, and ongoing account servicing.

Responsibilities:

• Support acquisition and marketing campaigns for the bank’s commercial cards to deliver to acquisition goals
• Follow up on inbound customer leads generated from various touchpoints/channels e.g. branches, campaigns and contact centre
• Assist customers in signing up for the bank’s commercial debit and credit cards, and related commercial solutions
• Follow up on application enquiries and submission
• Work closely with internal stakeholders including contact centre, business support, legal and compliance to ensure a smooth card application process
• Maintain client satisfaction within a predefined standard turnaround time
• Serve as an internal reference for commercial cards product features, operational and technology aspects and SME and/or Midcap clients
• Demonstrate ability to look beyond issues by identifying root causes, identifying solutions and championing the initiative to improve / fix issues
• Act as a client advocate and having an end-to-end ownership to client issues
• Handle any other general administration duties and assist in ad-hoc projects as required