Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Responsibilities:

• Provide maintenance and support for Customers' IT Network Services.
• Hands-on experience in troubleshooting large, complex networks comprises of 10 to 20 nodes.
• Experience working with LAN/WAN/WLAN which include:

1. Cisco Wireless, Routers, Catalyst and Nexus Switches, Firepower, IPS/IDS, ISE, ASA, ESA, WSA, SMA
2. Alcatel Wireless and OmniSwitch
3. Arista Switches and Cloudvision
4. Fortinet, Checkpoint, SolarWinds NPM/NCM/NTA, F5 LTM and Aruba ClearPass
   

• Perform break-fix which include troubleshooting and problem identification for any network services.
• Develop test cases and conduct proof of concept tests on new software and hardware prior to upgrade/deployment.
• Perform the role of Project Lead / Coordinator in project management for small to medium size projects or Service Requests.
• Work closely with Service Delivery Manager to fulfil deliverables, service report and operational request.
• Establish TAC cases with the principal vendor for complex problem until its resolved.
• Mentor Tier 1 Engineers and conduct training to align the Engineers’ technical competency.

Requirements:

• Required to have minimum 3 – 5 years of hands-on network technical support experience in SI Environment.
• Cisco and Arista certification is preferred.
• Experience with LAN, WAN, WLAN, Data and Security networking in implementation, maintenance support and break-fix.
• Fast-paced environment
• Proven analytical and problem-solving abilities.
• Highly self-motivated and directed, with keen attention to detail.
• Experience working in a team-oriented, collaborative environment.
• Good communication and writing skills.
• Strong customer service orientation.
• Able to work in 24 x 7 standby duties

Work location: Jurong East

As a member of the QA team, you will support the team in the implementation of the Company Wide Quality Strategy to exceed customer expectations for product quality, logistics and cost. You are responsible to support A & One’s best-in-class quality assurance and controls management systems. You are required to deliver on all required key performance indicators and drive continuous improvement across all quality functions to achieve operational excellence.

1. Manage the entire customer lifecycle, serving as customers key account managers from the first touchpoint to on-time delivery.

2. Provide technical support in sales presentations, briefings, product demonstrations.

3. Participate in monthly sales team reviews to update on the learnings and challenges.

4. Conduct pre-sales and/or post-sales technical consulting activities.

5. Coordinate client needs with various internal resources and teams.

6. Stay up to date on technology news, including trends, product roadmaps, market conditions, etc.

7. Achieve sales objectives and identify business opportunities.

8. Develop relationships with new prospects by leveraging personal and business networks.

9. Responsible for answering sales inquiries from both local and international sales markets.

10. Lead technical discussions in client meetings across multiple levels and disciplines to identify business and technical needs, issues and priorities.

11. Present project status internally and leads communication between the project team and its stakeholders.

12. Target the right clients, grow quality pipeline, win profitable deals and manage sales activities with the objective of creating mutually beneficial, trust-based relationships that create value.

13. Manage sales campaigns for top opportunities in the precision engineering domain and will be responsible for day-to-day campaign management, with emphasis on opportunity qualification, win strategy definition/execution, proposal development, orals presentation, and support of contract negotiations.

14. Act as point of contact for resolution and escalation of all key items with the client and internally.

15. Provide solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in-depth knowledge of organizational objectives.

16. Collaborate with operations department and other cross-functional teams to ensure on-time delivery and zero defects to achieve 100% customer satisfaction

Requirements

Education

· Min Diploma/Degree in Mechanical, Electrical, Electronics, or Chemical Engineering

Mandatory Experience

· 3 to 5 years of quality management experience in precision engineering, contract manufacturing of complex semiconductor equipment, or wafer fab environment.

· Proficiency and knowledge in CMM Programming, measurement and calibration equipment

· Knowledge of quality systems

· Knowledge and Experience in Surface Treatment

· Experience in writing non-conformance and corrective actions reports (e.g. 8D, F23, NCR) for customers

· Experience in the processes and report writing for New Product Introduction (NPI), Prototype and First Article (FA)

· Enjoys solving complex challenges with exceptional internal and cross departmental team communication and management experience

· Proficiency in both English and Chinese to write, communicate and translate amongst non-English speaking team members

Good to Have

· Experience in using Microsoft Enterprise Resource Planning System Navision

· Basic understanding of precision engineering product drawings, blueprints and treatment specifications.

Summary

Responsible for identifying new leads/accounts/channels within the Chromatography products/territory markets and to meet/exceed the set goals. Be the contact point of communication supporting and resolving all accounts enquiries. Execute pre-sales and post sales activities.

Key accountabilities

Overall

• Responsible for orders and revenue growth of Chromatography products in Singapore.
• Develop and maintain good business partnership with all customers.
• Network actively with the scientific community to understand the current and future market trends.

Pre-sales (70%)

• Build funnels via account planning, mapping and data analysis to provide accurate forecast and sales strategy.
• Develop and execute go-to-market strategy.
• Work with other sales members to ensure offerings of total solutions and presenting to new and existing customers.
• Understand market trends and competitive situation.
• Faithful in updating sales opportunity records in CRM/Salesforce.com.

Post sales (30%)

• Conduct training and responsible for collateral development, joint customer visits and regular communication.
• Conduct after sales activities by providing technical and software training, method set-up and responding to customers’ queries.

Requirements

• Degree specialized in Chemistry or related scientific disciplines / MBA / PhD.
• 3 to 5 years sales experiences in a related industry.
• Mix of technical field experiences and customer facing roles.
• Good interpersonal, communication, presentation and negotiation skills.
• Highly motivated individual who can be a team player, assertive and result oriented with drive and high energy.
• Customer service oriented.
• Confident decision maker with good business acumen.
• Proficient in MS office and SFDC.
• Proficiency in QS3 usage is an added advantage.
• Proficient in training material development for internal and external use.

Reports directly to the Managing Director. You are to serve as Qualified Person and manage a team of engineers to ensure safe structural design and excellent delivery of service to clients.

• Responsible for the profitability and cost efficiency of your team
• Project coordination/management
• Lead projects and attend meetings
• Supervise and inspect construction works.
• Managing and supervising technical/site staff and administrative functions of the projects.
• Provide guidance and manage engineers in the team to ensure on-time and accurate delivery of service.
• Check critical design calculations and specifications of the project prior to approving all C&S related documents and drawings produced in the projects prior to submission to regulatory authorities.
• Able to be hands-on to carry out detailed analysis and design of civil, structural, and geotechnical works
• Able to be hands-on in preparing design calculation reports and structural drawings for authorities' submissions;
• Able to coordinate with various stakeholders such as clients, consultants, and contractors for projects

Requirements:

• Degree in Civil/Structural Engineering or its equivalent
• Local design experience in C&S engineering work & conversant with Singapore Building Codes and Practices
• Familiarity with engineering software (e.g. Tedds, StaadPro, Prota, Etab) and submission procedures to regulatory authorities
• Strong report writing skills to prepare and furnish reports

Key Responsibilities:

1. Technical Support:
   • Provide first- and second-line support for hardware and software Installation.
   • Troubleshoot desktop, laptop, and peripheral problems to ensure minimal downtime.
   • Respond to service requests and incidents in a timely manner.
2. Hardware & Software Management:
   • Install, configure, and maintain desktop and laptop operating systems (Windows/Mac/Linux).
   • Install and update software applications and drivers.
   • Set up and maintain user accounts and permissions.
3. Asset Management:
   • Manage IT inventory, including desktops, laptops, and peripherals.
   • Ensure proper documentation and tracking of IT assets.
4. Network Support:
   • Assist with basic network troubleshooting (e.g., connectivity, printer access).
   • Support VPN, wireless, and LAN/WAN configurations as required.
5. Collaboration & Training:
   • Work closely with other IT teams to resolve escalated issues.
   • Provide user training for new hardware or software implementations.
6. Security & Compliance:
   • Ensure devices are compliant with company security policies and standards.
   • Conduct regular updates and patches to maintain system integrity.

Key Requirements:

Education & Experience:

• Diploma in Computer Science, Information Technology, or a related field (preferred).
• Proven experience (2+ years) in a similar desktop support or IT helpdesk role.

Technical Skills:

• Proficiency in Windows and macOS operating systems.
• Familiarity with Active Directory, Group Policy, and Office 365.
• Knowledge of basic networking concepts (DNS, DHCP, TCP/IP).
• Experience with remote support tools like TeamViewer, AnyDesk, or SCCM.

No Deviation is a provider of patient-centric solutions for the pharmaceutical industry, and we are currently seeking individuals who are passionate about joining our team. Our areas of expertise include engineering consultancy, Commissioning Qualification Validation (CQV), as well as Quality, Compliance, and Regulatory services.

We strongly uphold our core values of Empathy, Integrity, and Transparency, and we strive to create a collaborative, innovative, and inclusive work environment that fosters personal growth and development.

By joining our team, you will have the opportunity to make a meaningful impact in the pharmaceutical industry while advancing your career. This role focuses on developing world-class engineering solutions that meet the unique challenges of biotech production.

In this position, you will provide support to Process Engineers in the characterization of new and existing products, maintaining and improving metrology tools, and ensuring process excellence in a high-volume biotech production setting. You will collaborate extensively with various departments including Manufacturing, Equipment Engineering, Analytical Sciences, Facilities, Supply Chain, and Quality Assurance to support new product releases and continuous process improvement.

Scopes & Responsibilities

• Assist Process Engineers in troubleshooting, sustaining, and continuously improving production lines for consumables related to new product development, yield, quality, and throughput.
• Design and execute controlled experiments to optimize processes, while documenting and analyzing results.
• Support MES ticket handling and process verification/validation activities.
• Conduct nonconforming material analysis and investigations.
• Recommend and implement process improvements to meet production goals across multiple operations and technologies.
• Coordinate execution of equipment and process validation, data collection, and report summarization.
• Collaborate with Engineering/R&D teams to develop and refine processes for new and existing products.
• Maintain and update technical documentation, including technical requirements, drawings, and work instructions for engineering and consumables production lines.

Qualifications

• Diploma or Bachelor’s degree in Engineering, Sciences, or related field.
• Experience in manufacturing within a FDA-regulated environment is advantageous.
• Strong understanding of manufacturing processes within a regulated biotech or medical devices environment.
• Ability to execute test plans for components, materials, systems, and processes effectively.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with product & process feasibility studies, line validation, qualification, and process optimization.
• Excellent team collaboration, interpersonal, and communication skills.
• Strong documentation and technical report writing abilities.
• Ability to manage stress and handle multitasking across functions effectively.
• Proactive, innovative, and self-motivated.

Healthcare/Commercial Project

Job Description:

• Assist Job Manager to attend to technical and design issues at site and report issues to Job Manager
• Provide standing supervision as and when directed by the Consultant team.
• Check through construction drawings and highlight any discrepancies found between or within the same disciplines prior to the commencement of installation works.
• Ensure all works are carried out in accordance to approve drawings and specifications.
• Ensure adequate safety precautions are enforced on site.
• Resolve all site issues and ensure timely completion of the project.
• Attend site meetings, site inspections, testing and commissioning.
• Maintain site records.
• Estimated commencement of work in January 2025

Job Requirements:

• ITE certificate / Diploma in Civil Engineering from a recognised tertiary institution.
• Accredited with IES-ACES Joint Accreditation Committee (JAC) with valid RTO Practising Certificate
• Minimum 5 years’ working experience as a Resident Technical Officer.
• Preferably with experiences in Preferably with experience in Hospital/Healthcare/Institution/Commercial developments.
• Excellent Interpersonal and Communication skills.

Please submit your full resume, contact number(s), current & expected salary, copies of educational certificates and date of availability in your application

Job Description

• Operate the power plant according to procedures and requirements including but not limited to starting, loading, unloading and shutting down the complete plant and systems
• Support the ASCE/SCE/PSCE to meet the contractual, technical and commercial set-up and operation of the Power Station
• Have sound knowledge of the safe operating parameters, controls, precaution and safety interlocks when starting and loading plant equipment so as to avoid damage and to be able to run the plant in the most efficient manner
• Plant process conditions troubleshooting, analyzing and testing when necessary
• Able to manage, monitoring and control the plant process operation from control room DCS
• Record plant operating data and report defects and abnormalities
• Carry out isolation/normalization of equipment as require by the Permit To Work System
• Understand and familiar with Plant Chemistry including handling of plant waste discharge
• Carry out plant change-over and conduct testing of equipment to meet statutory compliance and best industry practices
• Input to and liaison where necessary for long term Station planning
• Assist to implement modern O&M practices, tools and techniques for safe, reliable and efficient Power Station operation and to fully utilise all Power Plant’s contractual energy, fuel and utility supply agreements
• Assist to establish and implement mandatory O&M policies and procedures to meet all Station, company and legislative requirements
• Assist to fully develop and utilize the CMMS for efficient and effective Power Station operation practices
• Fully utilizing the CMMS to ensure all operation activities and experiences are recorded to comply with station, legislative and company policy requirements
• Assist to implement a Quality Management System as applied to the Power Station
• To assist fully with and help implement and manage all Health, Safety and Environmental practices
• Communicate with Regulatory and Authority on all operation matters on a timely manner
• To take part in training both on and off site, to be trained and to train others as required
• The post holder will be expected to comply with all company and legislative health requirements relevant to their duties and responsibilities
• To undertake additional duties and responsibilities as deemed necessary by the ASCE/SCE/PSCE
• Such other duties and responsibilities as may be reasonably requested by your immediate supervisor / the head of department from time to time

Job Requirements

• Possess at least a Diploma in a relevant engineering discipline
• Relevant competency certificate as issued by the Singapore regulatory authority, or education leading to this will be advantageous
• At least 6 years of working experience in Power Station Operations (ideally on a CCPP)
• Ideally involved in the technical and maintenance aspects of Gas Turbines, with some experience in the erection, commissioning and initial start-up phases of a modern Power Station
• Knowledgeable and experienced in Health, Safety and Environmental practices
• Willing to work in Jurong Island and on 12-hour rotating shifts
• Transport provided at Jurong East MRT station

Job Description

• Act as backup for GPS monitoring and preparation of GPS report
• Act as backup for CCTV monitoring and preparation of input into the CCTV monitoring reports and coordinate between the operations team
• Attend all other various periodic meetings and audit requirements of all oil majors
• Attend and assist ISO preparation and audits
• Attend all incident investigations and coordinate recommendations, suggestions and closure
• Coordinate and prepare monthly closing reports of all oil majors
• Coordinate and manage all safety meetings, toolbox meetings and other various paperwork
• Coordinate and ensure gap closure arising from various audits
• Ensure up to date keeping of all oil majors, operations and management systems
• Plan, organize and support all company’s safety programme, campaigns and events.
• Other ad hoc duties as assigned by your supervisor

Requirements:

• Proficient in Microsoft Office
• Strong communication and interpersonal skills

Working location:

Joo Koon

Working hours:

Mon - Fri 8.30am to 5.30pm &

Alt Sat 8.30am to 12.30pm

Interested candidates, please email: [email protected]

As a Sales Engineer / Senior Sales Engineer, you will join our dynamic sales force in developing new businesses and providing professional solutions to our potential clients. Identify new sales opportunities through prospecting.

Job Description:

• Originate and close opportunities to develop new market segments, product groups and channels.
• Identify and canvass new sales opportunities and market through prospecting.
• Develop and plan sales strategies to meet monthly sales targets and progressive KPIs.
• Respond efficiently to customers’ technical or commercial queries and consistently meets customers’ expectation.
• Work closely with Sales Manager and Director to develop and implement sales and service strategies to achieve committed sales target.
• Work closely within Sales Department to manage and expand existing business and contribute to meet sales KPI.
• Travelling to be expected.

Requirements:

• Diploma or Degree in Engineering, preferably in Marine, Mechanical or Mechatronics field.
• Have a strong and successful sales experience for more than 2 years in marine or oil and gas industry.
• Positive working attitude and self-motivated.
• Preferred who are familiar with valves and pumps or piping solution.

Resposibilities:

• Receive customer enquiries through customer portal or email.
• Download, update, and monitor customer product Bill of Material (BOM), drawings, and specifications and its revisions.
• Prepare Sales quotation/proposal/tender documents during RFQ/quotation stage.
• Check and ensure compliance to all specifications prior to providing customer the proposal.
• Calculate material, machining, cladding and other associated costs to quotations.
• Ensure quotations submitted are competitive and maintain a good profit margin.
• Follow-up on proposals with clients to secure orders.
• Prepare and distribute a Sales Order Job Launch when customer awards Purchase orders.
• Project Management on active Sales Orders and delivery schedules.
• Manage and build customer relationships and improve customer satisfaction.
• Coordinate with other departments to compile and submit documentations as required (e.g. pre-production/ final product documentations, concessions/non-conformances)
• Establish positive communications with customers regularly.

Requirements:

• Diploma/Bachelor’s Degree in Mechanical Engineering or related
• Highly motivated and driven
• Strong interpersonal and communication skills
• Team player
• Analytical, resourceful, and possess problem-solving capabilities
• Willing to undertake ad-hoc project assignments and be able to multi-task
• Proficient with MS Office tools
• Knowledge/interest in oilfield components and equipment will be an added advantage

What's in it for you?

• AWS & performance bonus
• Staff incentive
• Bespoke training and development programs
• Fun & open working culture
• Staff parties and company events
• Recreation room - pool table, karaoke system, board games, gaming consoles
• On-site gym facilities
• Accessibility (2-mins walk from MRT)

• Design and building of infrastructure/ Water plant / building engineering works (Civil / Structural)
• Conducting technical feasibility study, life cycle study and planning for building engineering.
• Preparation of design report, calculation, drawings, specification, cost estimation and details / schedules for projects.
• Assist Project Manager in up-keeping the project ISO quality documentation and records.
• Evaluation of tenders and preparation of tender assessment reports.
• Assist Professional Engineer in liaison preparation and follow up of authority submission.

Requirements:

• Bachelor Degree / Diploma in Civil / Mechanical / Electrical Engineering
• Minimum 5 years hands-on design experience in building and/or infrastructure projects
• Good project management and technical skills
• Familiar with local code and authority submission procedures
• Team player and able to work independent with minimal supervision
• Proficient in AutoCAD and BIM
• Good communication skills; ability to work well in a team
• Must hold valid Singapore License

Degree in Mechanical Engineering

Minimum 3 years M & E Experience

Experience in Fire Sprinkler System

Autocad Skills and Computer Skills

independent Self-motivated, hard working and able to work as a team

To assist Project Manager to liaise with clients and consultants on Projects

To co-ordinate sub-contract works

Job Purpose :

Engineer produces specifications for, design, develop technical drawings. He/she is expected to service and give technical advice to customers and fellow colleagues. He/she will be the main contact person for shutdown projects.

Duties and Responsibilities :

* Attend site / plant shutdown meeting

* Relay information to sales to work on preliminary quotation

* Liaise with Customers and Sales to carry out production of work orders as specified

* Liaise with Sales with regards to availability of raw materials for production or request purchase of required material when necessary.

* Monitoring progress reports on gasket usage by Customers during plan shutdown (container service) and generate weekly consumption report for customer.

* Compile and consolidate all expenses incurred by the Company (ie. manpower, overtime, meals and transportation) during shutdown project period.

* Attend to quality and technical problems at client's site and recommend the use of appropriate substitutes.

* Attend to quality and technical questions from fellow colleagues.

* Planning of work schedule for shutdown projects.

* Allocation of manpower for shutdown projects.

* Conduct product presentation to customer.

* Verify materials for use in manufacturing as specified in the work orders.

* Ensure smooth running of projects from beginning to the end.

* Ensure to meet customer's project deadline within time frame given.

* Ensure stocks are sufficient to support customers during the shutdown project.

* Maintain and housekeep all records of equipment drawings.

* Handle customer's complaint, if any

* Determine and plan training requirement needs of subordinating staff.

* Plan for the staffing requirements and recruitment of new employees if needed.

* Design technical training materials for other departments.

* Any other duties assigned by Business Unit Manager.

Menicon is a contact lens specialist embracing precision craftsmanship to see life in detail. Join our family in Singapore, the first manufacturing facility outside Japan for daily disposable contact lens and a base for developing technologies and products with advanced, value-added features.

We are dedicated to advancing medical technology and driving innovation in the contact lens industry. Join our team as a Lab Support Officer and contribute to a dynamic and forward-thinking organization. We are looking for candidates who are eager to learn, with training provided to support your growth and development.

Responsibilities:

• Prepare microbiology media and test materials required for quality assurance testing
• Clean microbiology laboratory glassware and apparatus in accordance with standard operating procedures
• Conduct environmental monitoring in cleanroom and controlled environments to ensure parameters are within set guidelines.
• Maintain accurate documentation and records
• Apply Good Laboratory Practices (GLP) and uphold 5S principles to maintain a clean and organized workspace.

Requirements:

• Min GCE ‘O’ Level pass in a science subject
• Experience working in a lab or cleanroom environment
• Able to work 12 hours shift in a 4-3-3-4
• Knowledge of aseptic techniques will be an added advantage

About Milkyway

Established in 1998, Milkyway International Chemical Supply Chain is a leading integrated chemical logistics service expert and innovator with a head office in Shanghai, China, and multiple locations in Asia, Europe, and the United States. We are a publicly listed company on the China mainboard with over 3900 employees and CNY 12 billion in revenue in 2022. Our core business includes global forwarding, tank & tanker, project & chartering, regional transportation, regional warehousing, chemical distribution, and environment protection. We take pride in providing outstanding service to the World's Fortune 500 companies, and we truly believe our employees are the most valuable assets. Every talent that is joining Milkyway Asia Pacific headquarter in Singapore will be making an impact in its history!

Please visit http://mwclg.com/global for more information.

Position: IT Helpdesk Support

Location: Singapore

Job Responsibilities:

• Be responsible for the company's network, service equipment, the daily operation of desktop and management of the company's IT operation
• Provide on-site service support and handle the installation and maintenance of client's computer desktop, hardware and network equipment
• Be responsible for debugging and troubleshooting the video conference system
• The installation, debugging, configuration and maintenance of the desktop equipment (e.g. desktop, notebook, printer, printer, video conference, telephone, etc.)
• Communication with users to ensure the normal operation of the system
• Normal maintenance of network and computer room management (configured switches and firewalls basically)
• Management of the company's IT assets
• Other IT works assigned by the department manager and work report

Job Requirements:

• College degree and above, major in computer and other related fields
• Familiar with the basic network technology, the working principle of TCP/IP protocol, proficient in the configuration of brand network equipment such as Feita and Cisco, and experienced in the operation and maintenance management of computer room is preferred
• Familiar with mainstream systems such as Windows and Mac operating systems, common conference systems and equipments such as Polycom/Cisco/Teams. Experienced in deploying and debugging systems related to AD domain is preferred
• Good communication skills, initiative in work, strong learning ability, teamwork spirit, ability to work under pressure, strong sense of responsibility and service
• More than three years of relevant IT helpdesk experience. Experienced in system research and development with logical thinking is preferred
• Handle common computer hardware and software failures independently
• Accept the occasional business trip and hardworking
• Proficient in both English and Mandarin

Responsibilities:

· Provide timely IT support to all company users, and when necessary, liaise with vendors for support.

· Leveraging technologies to help in improving the organization's efficiencies and productivity.

· Ability to troubleshoot network, hardware, and software problems.

· Company Windows server maintenance.

· Responding in a timely manner to service issues and requests.

Requirements

· Minimum 1-2 years relevant experience in IT infrastructure.

· Knowledge in TCP/IP, DHCP, Windows systems, and Windows Server.

· It would be better if there's understanding about smart factory settings such as IoT, MQTT, etc.

You may use the link to submit your job application

https://sy.seikowall-idd.com/TH6/public/hr/recruitment/eform_v1.xhtml?comp=SWPL

Mandatory Skills

Job scope

• Organize/Support Webex Event
• High profile meeting support and monitoring
• Advance troubleshooting for application related issue
• Issue TAC and collecting of log
• Perform daily system health check
• Perform CR
• Preparation of report and material
• Chinese speaking (prefer but not compulsory, to support our regional markets)

Mandatory Skills

Job scope

• Organize/Support Webex Event
• High profile meeting support and monitoring
• Advance troubleshooting for application related issue
• Issue TAC and collecting of log
• Perform daily system health check
• Perform CR
• Preparation of report and material
• Chinese speaking (prefer but not compulsory, to support our regional markets)

Job Responsibilities

• Manage targeted orders and monitor delivery status;
• Attend to inbound calls from customers;
• Handling incoming enquiries, complains and feedback and resolve them in accordance with the company’s standards;
• Resolve all in scope enquiries and take appropriate escalation actions when required;
• Provide alternatives solutions with excellent customer service via phone calls and emails;
• Follow-up with customer, when necessary, in a timely manner;
• Liaise with internal department to solve customer’s issue;
• Coordinate with delivery team on orders;
• Coordinate and provide sales support to the sales team;
• Maintain proper filling system;
• To perform any ad hoc assignments as assigned by immediate superior

Job Requirements

• Meticulous and detail oriented as the job requires documentation work;
• Able to work in fast pace environment;
• Excellent telephone etiquette with passion in customer service;
• Possess initiative to respond to customers’ needs with a commitment and customer service skills;
• Proficient in MS Office
• Good team player

Please forward your resume in MS WORD FORMAT to [email protected] [email protected]

Interested application kindly state your expected salary, last drawn salary and starting date

Maintain budgets and adjust according to needs as they arise.

Track performance and analyse the completion of key goals.

Document and report project progress to stakeholders and clients.

Problem solving skills with for to manage the pressurised situations.

Coordination and good communication with our own team for project support and sharing experience.

Summary

The Business Support Executive is responsible to provide high-quality customer support through processing orders to shipment and delivery of orders. The Executive is also responsible for managing external customers and factories, coordinating with internal colleagues. This role also involves answering calls or emails from customers, participating in meetings with the factories and Sales.

Responsibilities

• Attend to pre-sales enquiries on product availability, lead time and price.
• Initiate and follow up on new item creation/customer creation in the system.
• Customer PO and contract review, including but not limited to the price and cost analysis, contract clause, and credit.
• Ensure price and credit have been approved before entering the ERP system.
• PO operation based on the sales order demand, track with vendors not only the inter-company vendor but the 3rd party about the schedule to meet customer’s demand.
• Daily order tracking & updating to ensure project schedule is under control.
• The shipment arrangement includes getting items from vendor and schedule pickup from customer.
• Follow-up on payment and forwarder details with customers and the factory.
• Review LC draft, prepare and collate documents from various factories for LC presentation.
• Coordinate with related parties on product quality issues.
• Communicate and provide timely responses between customer, sales, operation and factory.
• Generate and update sales order backlog reports to the sales & customer for update.
• Weekly & monthly sales & order forecast collection and summary.
• Support request from management e on reports from management’s request.
• Support manager to monitor the execution process of commercial contracts to conform to the company compliance & policy.
• Any other tasks assigned by manager.

Requirements

• Minimum Diploma or equivalent with experience in Customer Service support for at least 3 years.
• Work experience in import/export business, order fulfilment and management or purchasing function is desired.
• Responsible and reliable with integrity, highly adaptable and a great sense of teamwork.
• Willingness to learn new skills and open to development, willing to work extra hours if required.
• Proficient in Microsoft Office & ERP systems, analytical and sensitive to numbers.
• Good interpersonal and communication skills.
• Strong sense of urgency and self-motivation.
• Customer-focused, clear thinker and team player.

Key Responsibilities and Duties

· Coordinate all IT Tasks of the project.

· Collaboration with 2nd and 3rd level of support of company.

· Familiar with CCTV installation and configuration

· IT assets documentation & administration.

· Able to manage multiple complex technical issues.

· Planning and installation of new site offices

· Active Directory knowledge

· File server administration

· ITIL cert is preferrable.

· CCNA or equivalent cert is preferrable.

· Any other IT tasks as assigned.

Requirements

· Proven experience as IT Technician or relevant position.

· Excellent diagnostic and problem solving skills.

· Excellent communication ability.

· Outstanding organizational and time management skills.

· In-depth understanding of diverse computer systems and networks.

· Good knowledge of internet security and data privacy principles.

· Certification as IT Technician will be an advantage (e.g. Comp TIAA + Microsoft Certified IT Professional)

COMPANY DESCRIPTION

Established in 1948, YHI was listed on the Mainboard of the Singapore Exchange Securities Trading Limited (SGX-ST) on 3rd July 2003. YHI Group is a recognized distributor of high quality automotive and industrial products, and a familiar and trusted name in alloy wheels manufacturing as an Original Design Manufacturer (ODM).

Today, YHI's wide international presence can be seen in over 100 countries operating through its 33 subsidiaries and 3 associated companies located in Asia Pacific, North America and Europe. YHI distributes a diverse range of premium automotive products, which include tyres, alloy wheels, energy solutions, buggy & utilities vehicles and other industrial products to more than 5,000 customers globally. YHI currently has three alloy wheels manufacturing plants located in Suzhou in China, Taoyuan in Taiwan and Malacca in Malaysia.

In order to strengthen YHI distribution network, the Group will continuously sharpen its sales focus, as well as embark on strategic plans to promote and develop its portfolio of premium and proprietary brands in the global market where "The World is Our Market".

In line with YHI expansion plans, it is now seeking for individuals who share its core values and ethics and willing to grow together. Similarly, candidates will be promised a warm & caring environment and a platform to grow professionally.

RESPONSIBILITIES

Job Highlights & Staff Benefits

• Subsidiary of a Company listed on SGX-ST with a stable revenue stream and growth potential
• Annual performance bonus
• Annual increment
• Team bonding activities and birthday vouchers
• Leave, Medical and Dental benefits
• Education sponsorship and fully paid external training

Responsibilities:

• Administer and configure infrastructure systems and applications (e.g. Active Directory Services, Data Centre, video conferencing, audio system, telephony, server storage, backup, etc.), network devices (Firewall, routers, VPN, internet proxy, wireless, etc.), desktop, mobile devices and other remote devices.
• Ensure systems are backed up automatically, recovery plans and disaster recovery plans and patches are carried out successfully and monitor the systems' resources usage closely.
• Liaise with external vendors to ensure Service Level Agreements (SLA) are met.
• Draft and update technical documentation such as administration & user guides.
• Provide technical support to both Local and Overseas branches' users over the LAN and WAN without compromising security.
• Source for products/solutions and vendors/suppliers for required projects.
• Provide L1/L2 support and participate as a team lead or member in projects.

• Diploma or Degree in Computer Science, Information Technology, OR/AND Certification in CCNA
• Minimum of one year of relevant experience
• Proficient in enterprise networking, including WAN, LAN, and VPN optimization implementation and support
• Skilled in administering Microsoft Server 2012 and later, Microsoft 365, and Google Suite products/services
• Familiar with internet architecture designs such as TCP/IP, DNS, DHCP, Proxy and Firewall
• Familiar with devices like Alcatel PABX, FortiGate Devices, Cisco and Unifi Wireless AP Controller
• Strong knowledge of CyberRisk and CyberSecurity; familiarity with PDPA is highly preferred
• Experience with Veeam, VMware, and UNIX/Linux is an added advantage
• Experience in API/Web Programming and Database Administration is an added advantage

• Working location: 2 Pandan Road Singapore 609254
• Working hours: 8.30am to 6.00pm (Mon Fri)
• Company transport is provided from Clementi MRT (one way)
• Mobile reimbursement is provided