Job Description:

• Drive the overall Company’s Quality Assurance and Quality Control functions and programmes
• Support the Project Management and QAQC teams in the development and implementation of Project Quality Plans (PQP)/CONQUAS/Quality Mark/Quality Management plans
• Ensure strict compliance with various Contractual QAQC Requirements conforming to Project requirements
• Oversee the renewal audits & surveillance certification audits of existing ISO 9001 certifications to the latest versions
• Act as main liaison party with external certifying body on all ISO certifications related to Quality
• Oversee the continuous operations of the In house Academy with HR department to upskill and train all employees internally through in-house courses/training
• Conduct site-based Quality-related training to promote quality culture, better knowledge and awareness among project site staff

Requirement:

• Possess a recognized Engineering Degree with certification and equivalent
• Preferably BCA CONQUAS / QM manager certification , Internal ISO 9001 Auditor certification is a plus point
• Min 5 years experience as QA/QC role
• Expereienced in BCA CONQUAS / Quality Mark Assessments is a plus point
• Positive working attitude and can starts within short notice period

Responsibilities:

Overseeing the construction activities and progress, planning, implementation and monitoring work schedules in accordance to the master and detailed work programme

Liaise with Professional Engineer on the Temporary works

Liaise with consultants (QPS) for technical issues and coordinate the site activities with subcontractors

Handing of technical and engineering problems

Provide guidance to supervisors in relation to construction works, ensure progress according to schedule, quality standards are maintained site inspections are carried out and technical issues are resolved on time

Prepare report and method statement whenever necessary

Manage and control workers and monitor their work closely to keep site safer and neat

Supervise ongoing site activities closely

Requirement:

Degree in Civil Engineering or Recognised Degree in the relevant field subject.

Min 5 years experience in construction site / projects in Singapore.

• Professional IT experience in Network product Automation and Manual Testing.
• Expertise in Network technology and Layer 2/3 Protocols testing.
• Proficient in using network testing tools such as Wireshark, and Spirent Testcenter.
• Experience in TCL, Perl, Python, and Shell scripting.
• Experience in the XGS-PON network product from Nokia & Cisco and its network engineering, operation.
• Experience in CISCO project and DELLForce10 projects.
• Expertise in various types of testing like Automation testing and also Sanity, Functional, System, Manual Performance, User Acceptance Testing and Regression testing.
• Linux system distributions (Ubuntu, Red Hat, CentOS).
• Hands-on experience in Product/Protocol testing in Nokia, Dell and Cisco Products, and also in handling traffic generators like IXIA, Spirent.
• Tools - ROBOT using python, APMENokia, FTMDell.
• Expertise in designing test topologies to suite business requirements.

Technical Skills:

• Domain: Networking (L2/L3) – Telecom.
• Framework Worked-on: ROBOT framework with python, APME, FTOS Framework.
• Networking Protocols: TCP/IP, OSPF, ARP, STP, VLAN, Telnet, LLDP, SSH, PFC, xSTP, VLAN, OSPF, SDN, DOT.1x, SNMP, IGMP.
• Scripting: Robot Framework, TCL, Perl, Python, Shell scripting, Bash.
• Tools: Spirent Testcenter, IXIA, JIRA, Perforce, Linux

Core Competencies:

• Networking – Protocol testing
• Performance testing
• Automation framework
• Bug fixing and delivery
• Test topology and testcase design
• Team Building & Leadership

Requirements:

• Bachelor's degree in Engineering , computer science, information science, Electronics or similar.
• A minimum of 10 years' experience in networks
• Extensive knowledge of network connectivity, technologies, protocols, and security.
• Exceptional analytical and problem-solving skills.
• Excellent interpersonal, communication, and collaboration skills.
• Great organizational and time management skills.

Responsibilities:

·Driving Root Cause analysis in problem diagnosis from customer anomaly to ensure problem prevention and resolution implementation ensuring effectiveness

·Management of Change communication to customer for approval to implementation

·Develop, implement, and improve the department and product total quality system to assure product specification is met

·Facilitate and work with team members on quality improvement to the product by providing technical guidance in QE tools applications

·Perform quality system or process audit to assure quality systems are in place

·Support the viper manufacturing in ensuring product meets the established standards of quality including reliability, usability and performance required

·Establish & Implement manufacturing quality metrics and lead team on to achieve the goal and continuous improvement

·Meet Plant/Department cost & quality objectives

·Implement lessons learned across manufacturing and also new products development projects

·Perform special projects to support continuous improvement on an ongoing basis thru functional standardization and implement process improvement ideas in primary work area.

·To adhere to the Health & Safety regulations as set out by the EHS Department and any other Government regulations

EDUCATION AND EXPERIENCE (Minimum Qualifications)

Degree in Electronics Engineering

5 years of experience in a Quality/Engineering in Product Design Engineering/Manufacturing environment preferred

SKILLS

Analytical problem-solving skills

Proficient oral and written communication/presentation skills

Basic print reading and interpretation of specification skills

Good knowledge of FMEA, Control Plan

Advanced statistical experience with quality tools usage and Product Design Development Cycle is preferred

Certified Design for Six Sigma/Six Sigma Black Belt/Reliability Engineer will have an added advantage

*Disclaimer statement:
Career Scam Disclaimer: BorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner. Applicants should never provide their Social Security numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact BorgWarner through BorgWarner’s website to verify the authenticity of any employment opportunities

Responsibilities:

• Responsible for new business account development expansion and identify business opportunities.
• Conducts sales calls, prepares, and performs company and proposal presentations.
• Leads sales enquiry, understand customer requirement and work with internal technical team to submit project proposal.
• To process and monitor the request for quote process, from enquiry to propose a quotation for management review.
• To formalize the quotation and proposal, submission to customer and follow up.
• Establish rapport, build relationships and constant liaison with customers on future projects.
• To provide sales projection and forecast.
• Interact with internal teams on new project development.
• Establish assembly process instructions and test plans.
• Consolidate assembly process evaluation or test reports for review and control.
• Ensure that parts or components ready for assembly pilot run.
• Ensure that manufacturing process documentation compliance and updated.
• Liase on assembly fixtures, tools and equipment.
• Ad-hoc projects as assigned.

**Successful candidate will be provided on-the job training

Requirements:

• Diploma in Mechanical / Manufacturing Engineering.
• Min. 3 years of sales experience in plastic injection molding industry.
• Have good written, oral or interpersonal skills.
• Equip with good self-confident when conducting presentation.
• Have proactive negotiating skills with customers & supplier.
• Ability in follow up sales account and maintain sales.

Our Client:

• Engineering Industry
• Central Region
• 5 Days, Monday to Friday
• Up to $8,000 per month

Responsibilities:

• Design and build data pipelines infrastructure to collect, process and store data from various sources.
• Develop data assets platform to provide a centralized repository for managing and accessing data assets.
• Implement automated SQL queries based on user-defined criteria or business requirements.
• Use techniques like query templates, metadata-driven generation, or machine learning algorithms to generate SQL queries.
• Create new IPs in Singapore in area of expertise.
• Manage collaboration projects with Institute of Higher Learning or Research Institutes on new technology development.

Requirements:

• Degree / Masters / PhD in Computer Science, Data Science, Statistics Applied Sciences or related field.
• Proficiency in Python, SQL, Java or Scala programming languages.
• Understand data warehousing concepts, ETL (Extract, Transform, Load) processes and tools like Informatica, Talend, or Airflow.
• Knowledge of relational databases (MySQL, PostgreSQL, Oracle) and NoSQL databases (MongoDB, Cassandra).
• Familiar with Apache Airflow, Kubernetes or Ansible for automating data pipelines and infrastructure.

For interested applicants, please click "Quick Apply”

We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Quay Choon Lan Joanne (Guo Chunlan) | EA Reg No: R24121479
JTE Recruit Pte Ltd | EA Lic No: 14C7215

Working in the engineering team, the senior network engineer have extensive knowledge and experience in installation, termination of network equipment (Copper & Fiber Outlet, patch panel and cable management). He/ She will possess hands-on experience in testing & programming of network switch, router, WLAN controller, AP and firewall. He/ she have relevant system architect in data center infrastructure design and implementation including server (VMware), SAN storage and network.

Responsibilities

1. Take ownership of system design & implementation to make a truly access and complete of client requirements until full closure of the project delivery.

2. Conduct factory acceptance test in the workshop, providing FAT report.

3. Deliver customer training, presentation and support.

Key Deliverables

1. Functional Design

2. Infrastructure Block Diagram

3. System Termination Diagram

4. Network, Server & Storage Configuration profile

5. Infrastructure Security policy profile

6. FAT procedure & report

7. SAT procedure & report

Job Specifications

1. Minimum Bachelor in computer science, network or equivalent technical discipline.

2. Proven 5 years’ experience in a similar role & responsibility

3. Well organized documentation, objective driven, time-sensitive and resourceful.

4. CISCO certified (CCNP preferred)

5. NetApp / EMC certified (NetApp NCDA preferred)

6. VMWare certified (VCIX6-DCV preferred)

Roles & Responsibilities

Senior Project/Site Engineer is responsible for assisting the Project Manager on the progress of the projects/site works and manpower related aspects of the project. They are to oversee drawing management and make sure the updated drawings to the clients and subcontractor are issued.

Job Responsibilities:

• Plan and schedule work sequences for construction operation
• To study tender / construction drawings, specifications and contracts to understand project requirements
• Liaise with consultants, client & main / sub-contractors and coordinate for site activities arrangement
• Perform site inspection and ensure that the work are carried out based on the project specification and construction drawing / final approved drawing from authorities
• Lead a team of supervisors / foreman for works coordination with main/sub-contractors and/or authorities and/or consultant on project progress and technical issues
• Assist in preparation of method statement and construction sequence for project implementation
• Assist project manager in Project Costing, monthly progress claims and monthly progress report
• Support Quantity Surveyor (QS) in verifying progress payments and claims
• Coordinating the handing-over of completed works to the client and completion of the necessary rectification works

Job Requirements:

• Candidate must possesses Bachelor's Degree in Civil Engineering
• Minimum 3-6 years of relevant working experience

Able to assist in tender pricing of ACMV project/ Alteration & Additional Work.

2. Data Entry for the project material delivery, Bill of Quantity and Tender Pricing.

3. Serves as liaison between the user and in-house contractor on all ACMV related system.

4. Provide sizing and design of ACMV system (chilled water) for individual room

5. Coordinate with supplier / sub-contractor of the tender specification and obtain the quotation from them

6. Control and supervise workmen to make sure standards of building performance, quality, time and cost schedules, and safety are complied.

7. Responsible for keeping daily work record, including additional work claims to the clients and from the subcontractors

Responsibilities :

• Develop or prepare planning for assigned projects.
• Liaise and coordinate with client, consultants, authorities, sub-contractors and etc.
• Liaise with utility agencies for any advance diversion work.
• Supervision of pipe laying and pipe jacking works.
• Preparation of daily jacking record and progress report.
• Provide engineering support in tendering of new project.
• Performs design calculations, assist with budget review.

Requirements :

• Possess a degree in Civil Engineering recognised by Singapore Professional Engineers Board.
• Minimum of 5 years of experience in pipe laying and pipe jacking works.
• Experience with AutoCad.
• Possess Class 3 driving licence.
• Able to work independently.

We regret to inform that only successful candidate will be notified.

Job Responsibilities

• Responsible for the L2 support and troubleshooting for production incidents and critical system interface.

• Support the Incident Manager in ensuring preventive and detective measures of applications are identified and implemented with provision of root cause analysis.

• Responsible for production system integrity and production system readiness of banking systems.

• Support the IT Planner in meeting project objective and perform production transition for new system launch and system change request.

• Propose improvement for systems based on identified process gaps.

• Standardize processes through developing implementation, integration, and documentation in accordance to set standards.

• Identify and propose suitable processes for automation and implementation.

• Highlight and escalates risk issues to relevant parties in a timely manner.

• Participate in system restoration for Disaster Recovery exercises.

Job Requirements

• Degree in Computer Science or Information Technology

• Possess strong work experience in the Application or System Support function, preferably in a bank or financial institution.

• Has technical knowledge on Application hosted in both Windows and LINUX, able to perform database query (SQL Server, ORACLE) and handling application services under Windows Services and LINUX application services

• Experience in suporitng Banking payment systems will be advantageous

• Possess good understanding and competency in scripting (such as DOS, UNIX or VBA).

For more information, please visit to www.gmprecruit.com and search for Job Reference: 17353

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R1106845

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Up to date with latest ongoing technologies in the industry
• Well-spoken/Articulate and Emotionally intelligent
• Well connected to industry members, attends developer and tech meetups.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.

[Job ID: 780581]

Responsibilities:

• Manage daily orders and deliveries (50-80 cases per day).
• Prepare and process shipping documents.
• Coordinate delivery logistics and arrangements.
• Monitor and manage outstanding deliveries.
• Perform other ad-hoc tasks as assigned.

Requirements:

• 1-2 years of experience in logistics or a related field.
• Interest in working within the maritime industry.
• Proficiency in Microsoft Office (Excel and PowerPoint) for Sales/Marketing.
• Excellent written and verbal communication skills.
• Strong work ethic and a positive attitude.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Sandy Ng Mei Qi

EA Personnel Registration Number: R24125475

EA License No.: 07C5771

Responsibilities:

· Provide timely IT support to all company users, and when necessary, liaise with vendors for support.

· Leveraging technologies to help in improving the organization's efficiencies and productivity.

· Ability to troubleshoot network, hardware, and software problems.

· Company Windows server maintenance.

· Responding in a timely manner to service issues and requests.

Requirements

· Minimum 1-2 years relevant experience in IT infrastructure.

· Knowledge in TCP/IP, DHCP, Windows systems, and Windows Server.

· It would be better if there's understanding about smart factory settings such as IoT, MQTT, etc.

You may use the link to submit your job application

https://sy.seikowall-idd.com/TH6/public/hr/recruitment/eform_v1.xhtml?comp=SWPL

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Up to date with latest ongoing technologies in the industry
• Well-spoken/Articulate and Emotionally intelligent
• Well connected to industry members, attends developer and tech meetups.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.

Job Description

• Industry/ Organization Type: Cargo & Container Leasing
• Position Title: Client Support Representative
• Working Location: Bugis
• Working Hours: 5 days (Monday to Friday 8.30 AM – 5.30 PM)
• Salary Package: Basic Salary up to $5,000 + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Coordinate and communicate with the Regional Sales Manager about existing clients and prospects in such a way as to ensure optimal support, both internally and externally.
• Provide information by telephone to clients about business opportunities and lease options.
• Assist with providing rate indications to customers as support in such a way as to ensure the timely and proper provision of proposals.
• Assist in the preparation of lease proposals for potential customers.
• Draft proposals and apply the predetermined price structure, providing an explanation upon request.
• Prepare and send lease contracts for tank containers to existing clients within the scope of agreed framework contracts, and process accepted proposals in the system.
• Maintain proper document filings - hardcopy contracts, lease amendments, related documents, etc.
• Compile the Exposure Reports, Bi-weekly Off-hire Forecast Summary, and monthly activity report.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Diploma in Engineering, Administration, Facility Management or equivalent
• Has a minimum of 1-2 years of relevant working experience
• Prior working experience in the tank container industry would be an added advantage

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #68109 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

To manage our company IT department as below:

1. Server management Hyper V(4vm)

2. ⁠Google works space management

3. ⁠PC workstations support (14nos)

4. ⁠E-mail /Web-site management

5. To due with Software service provider for software license update & monitor expiry date

6. Other ad-hoc IT work

• Experience in application support role for min 5 years for support and good knowledge of Java, Unix/Linux, SQL
• Recent experience in working with Java J2EE applications
• Experience in Unix commands , SQL queries
• Experience in programming languages such as JAVA/J2EE.
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills & ability to meet SLAs

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire L2 Production Support. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance.

JOB RESPONSIBILITIES:

Junior L2 Production Support (Java-base)

· Recent experience in working with Java J2EE applications

· Experience in application support role for min 1 years for support. Or Developers willing to learn with good knowledge of Java, Unix, SQL

· Experience in programming languages such as JAVA/J2EE.

· Experience in Unix commands , SQL queries

· Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell

· Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus

· Exposure to banking industry is a plus

· Dynamic individual with thirst to learn

· Strong team player with excellent inter-personal skills

· Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

REQUIREMENTS

· Bachelor’s Degree, or equivalent experience, and proven & demonstrable skills and experience.

· Fresh graduates from local Universities and Polytechnics from 0 to 1 year are welcome

· Must be graduate from IT or Computer Science

· Must have IT background

· Need to have eagerness to learn and perform with commitment

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or submit your CV to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Preethi Kanthappan

Avensys Consulting Pte Ltd

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Required Skill:

• SQL/Oracle and Unix

Job Description:

• Good experience in Unix/Linux and SQL/Oracle
• Experience in banking and Cards domain.
• Should have good functional knowledge and good communication & coordination skills
• Good Knowledge system/application log analysis
• Ability to effectively use complex analytical, interpretive, and problem-solving techniques.
• Verbal and written communication skills are vital.

Your responsibilities will include but not limited to;

• Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
• Effective management of your personal ticket queue.
• Fundamental to advanced troubleshooting for day to day incidents or requests from Illumina End Users involving hardware, software or networking. Ensuring that all efforts are captured on to the ticketing system.
• Basic Mobility Support
• Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
• Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock. Effective management of hardware and software distributed to employees.
• Knowledge Base Usage, Reference and Collective Improvement.
• Timely support of End User Issues or Requests.
• Assisting hiring manager on onboarding process and preparation of IT equipment of new employees (IT portion).
• Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
• Understanding of various metrics reflecting the group’s performance.
• Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.
• Narrowing down issue and redirecting issues to SME as and when necessary.
• Report customer feedback and potential improvements.

The following core skills are highly desirable;

• At least 2 years’ experience in the IT industry and Customer Service Role
• At least 2+ years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment).
• Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Requires a high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments.
• Possess a strong technology background with the ability to execute a task or project to completion.
• Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire.
• Organized and deadline driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail.
• Excellent teamwork skills and the ability to work unsupervised.
• Demonstrated performance and aptitude consistent with Illumina core values and culture.
• Handles confidential and sensitive matters with tact and diplomacy.
• Understanding of ITIL principles

Job Title: Level 1 Support Technician

Purpose of the Role

The Level 1 Support Team provides critical front-line support across all aspects of infrastructure. Working as part of a global team, they are responsible for:

• Pro-active monitoring of infrastructure.
• Performing initial triage of alerts and inbound support requests.
• Creating and assigning support cases to the Level 2 operational support teams.

This is a client-facing role with a high level of interaction, requiring the delivery of high-quality service and support. In addition to day-to-day activities, there are opportunities to be involved in internal projects and initiatives. The ideal candidate will have a demonstrated interest in Technology and Finance.

Responsibilities and Duties (include but are not limited to):

• Monitoring & Alerts:Monitor various alert systems and the Service Operation’s email, and respond to the Service Operation hotline.
  
• Issue Recording:Record all issues within the internal CRM system.
  
• Problem Determination:Provide first-level problem determination/triage on all issues (network/systems/application).
  
• Client Interaction:Acknowledge and resolve clients’ inquiries and issues within the prescribed Operational Level Agreement (OLA).
  
• Collaboration & Escalation:Engage the relevant Subject Matter Experts and other Service Operation personnel to ensure issues are resolved within the agreed SLA escalation matrix.
  
• Communication:Interface with clients, vendors, market participants, and financial exchanges.
  Manage formal communications to clients.
  
• Performance Reporting:Generate statistics on issues raised, resolved, time to resolution, and other Key Performance Indicators (KPIs).
  
• Team Engagement:Foster open communication between team members and managers, promoting ideas for improving service delivery.
  
• 24x7 Support Coverage:Work as part of a global team that provides 24x7 Level 1 Support coverage on a rotation basis.
  

Education, Skills, and Background (Including Education and Experience Requirements):

• 2+ years of experience in a similar customer-facing role.
• Degree or diploma in Computer Science, Computer Engineering, or a related discipline.
• Experience in a financial industry support role preferred.
• Excellent verbal and written English-language communication skills to manage customer relationships effectively.
• Strong process discipline with a working knowledge of Salesforce or other CRM systems.
• Working knowledge of Linux & Windows systems, network configuration, and general troubleshooting.
• Ability to work constructively as part of a team, sharing ideas and resources.

Desirable Skills:

• ITIL certification.
• Understanding of Financial Markets (Equity, Futures, Options).

Working Arrangements

This is a hybrid position. The role holder will participate in a shift rotation, working 5 days a week, covering the hours of 07:30 – 16:30 from Monday to Sunday (including at least one weekend day per week).

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

1. Job Description

a) Design network structure (including cabling, configuring hardware devices and housekeeping) in the following fixed and wireless environments

a.i) Enterprise

a.ii) LAN, WAN, VLAN

b) Design firewall, network access and cyber-security structure (including configuring hardware devices)

c) Design virtual machine environments to support network systems

d) Install, set up and operate server operating systems and perform system administration tasks

e) Install, set up and operate backup and storage systems

f) Operate and maintain network and virtual elements

g) Perform installation, configuration and set-up of all new computer / laptop / computerised equipment

h) Participate and perform duty engineering works in shift work when rostered

i) Take and manage in-coming calls from end users (including logging of trouble tickets and resolution)

j) Perform any tasks as instructed by the supervisor

2. Job Requirements (Singaporeans Only)

a) Team player with good communication and interpersonal skills

b) Able to work after office hours to service customer environments

c) Familiar with Cisco or equivalent network calculations, commands and technologies (certifications would be advantageous)

d) Familiar with AWS or equivalent cloud commands, budgets and technologies (certifications would be advantageous)

e) Familiar with Synology or equivalent storage calculations, commands and technologies (certifications would be advantageous)

f) Familiar with APC or equivalent UPS calculations, commands and technologies (certifications would be advantageous)

g) Familiar with cabling or equivalent UTP or fibre-related calculations, housekeeping and standards (certifications would be advantageous)

h) Familiar with the use of Autocad, Adobe PDF, Microsoft Word, Excel, PowerPoint, Visio, Teams, SharePoint and Project (certifications would be advantageous)

i) Minimum ITE Higher NITEC qualifications (Fresh/Entry)

j) Minimum English with grade C6 at N or O levels

3. To Apply

Write to [email protected] or apply via Careersfuture (preferred)

Refer to www.ectivise.com

Job Description:

• Assist Resident Engineer in daily close supervision and coordination duties
• Inspect and supervise Contractors’ works and tests to Approved Drawings and Specifications
• Participate in construction interface meeting for Instrumentation, Building Services (ELV) systems
• Checking BIM Model and interface with C&S team for the completeness of site clearance for Instrumentation construction activities
• Review of design deliverables for Instrumentation, Building Services (ELV) and release of IRF’s to contractor as per RE’s instructions
• Update of Daily Site Reports (DSR), maintain quality records of all works, monitor and report on work progress
• Responsible for the consistency of quality assurance inspections and testing for works
• Implement quality assurance plan in a well-coordinated manner
• Coordinate with Contractors on execution of works
• Participate in FAT activities and punch list follow up
• Participate in SAT, Commissioning of Instrumentation, Building services (ELV) activities till the final handover of the project

Job Requirements:

• Diploma in Instrumentation Engineering
• Registered as Resident Technical Officer with the Joint Accreditation Committee of the Institution of Engineers Singapore / Association of Consulting Engineers Singapore
• At least 5 years of relevant experience in quality assurance inspections on large infrastructure project or waste/water management projects in Singapore, particularly Instrumentation, Control, Automation and Building Services (ELV) systems