Essential Responsibilities:

• Responsible for technical oversight of the New Deal Proposals and on time delivery to the product line and deal factory
• Lead global team to meet New Deal Proposal Timelines / Requirements providing clarification of any issues, corrections, and changes
• Communicate and provide feedback to the New Deal Proposal Team on presentations, training, tools, Standard Operating Practices, process and correct with owners as needed, and drive consistency
• Be able to step in and support across product lines and regions in order to look after the broader GE Aerospace Sales objectives in the event of urgent needs
• Provide guidance to the broader commercial team on technical modeling considerations in developing individual Customized Service Agreements (CSAs), Time and Material Agreements and other services products deal strategy.
• Empower and inspire the broader Global New Deal Technical Modeling team, engaging and stepping in to provide leadership and technical support as needed
• Support customer negotiations and engagements to develop and model customized services products to meet unique Customer needs
• Collaborate with product line, marketing and services commercial teams to support market forecasts, new product introduction and product strategy studies
• Demonstrate principle of LEAN and Flight Deck(GE’s lean operating model) in day to day work with participation and leading Kaizen and other initiatives in pursuit of continuous improvement.
• Collaborate with Engineering Fleet model teams especially during the release of new models, to understand and validate the changes to the model before release for usage in commercial underwriting process and communicate the changes to the deal factory teams.

Minimum Qualifications / Requirements:

• Bachelor’s degree from an accredited university or college or equivalent
• Minimum of 5 years of work experience in the aerospace, defense, or power related industries

Desired Characteristics:

• Strong fleet modeling, Contract Margin Review, and new deal proposal modeling experience
• Ability to guide and influence others
• Demonstrated process orientation in approach to work
• A desire to utilize technical foundation to expand into a commercial space
• Minimum of 5 years of experience in an aerospace or mechanical engineering position
• Master’s in business administration, finance or other commercial background
• Experience in Engine Systems design, performance engineering, field service engineering, product support, engine overhaul or repair shop experience
• Prior experience or working with sales support in Engines / Services, knowledge of related products, services and markets and desire to grow in this area
• Ability to identify and lead process automation, machine learning and/or artificial intelligence related projects in the space of technical and financial modeling.
• Creativity – ability to solve problems
• Collaborate well with multiple stakeholders. Listen and build solutions together
• High degree of adaptability; ability to excel in a dynamic, fast-paced environment
• Project management experience
• Demonstrated financial acumen related to prices, costs and margins
• Humble: respectful, receptive, agile, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker
• Strong oral and written communication, persuasive and presentation skills, including executive-level communication.
• Strong external focus, keeping abreast of global, geopolitical, and emerging risks

Job Responsibilities

• Plan technical deliverables (including any system enhancements and upgrades) to meet project’s requirements within allocated budget and schedule.
• Plan & collaborate across different application teams to manage technical dependencies of the solution.
• Plan, monitor and manage risks/issues related to technical delivery.
• Provide status update related to technical delivery to Project Manager (PM)/ Program Manager.
• Partner with System Analysts, Functional Business Analysts and SME’s to collate, understand and finalize functional and technical requirements.
• Provide Systems input to specification phase (effort estimates, high level delivery plan) based on impact assessment etc.
• Partner with Development Manager in managing application teams to build the enhancements.
• Partner with Test Manager to ensure completion of System Integration Testing (SIT), User Acceptance Testing (UAT), performance / load testing and application security testing with quality results.
• Prepare and manage technical implementation plan across application teams - coordinate technical implementation activities across application teams to ensure non-event production cutover and adequate post implementation support.
• Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions.

Job Requirements

Technical Skills & Experience

• 10 - 15 years of experience.
• Strong technical knowledge and/or platform knowledge in Open Systems.
• Strong technical knowledge in Spring boot, Microservices, DevOps Systems.
• Good business domain knowledge in Retail and Corporate Loans Origination systems, Business or Credit rules management is a plus.
• Good knowledge in financial services policies, procedures, products and industry practices preferred.
• Experience in implementing large-scale, highly available applications or other large project implementation.
• Experience in service-oriented technologies.
• Proven result-oriented person with a focus on delivery.
• Experience in actual systems development work, with prior coding, functional specifications and technical specifications and systems development and testing experience (in aggregate no less than 8 years).
• Good understanding and experience in software development cycle (Waterfall/Agile best practices).
• Highly effective communicating with technical stakeholders, proficient communicating with non-technical stakeholders.
• Good problem solving, analytical, synthesis, system thinking and solutioning skills.
• Strong negotiation skills and vendor management skills.

Education

• Bachelor's degree in Computer Science, engineering or similar domain.
• Related professional/technical qualification will be advantageous although not mandatory.

ROLES & RESPONSIBILITIES

• To assist in fixing Vending Machines (non-electrical works), such as

1. Removing and fixing Vending Machine’s columns
2. Basic testing of Vending Machine
3. Regularly lift and/or move objects

• Cleaning of cylinders
• To assist logistics supervisor in delivering machine to location
• To upkeep 5S housekeeping at Technical Services
• Ability to do welding.
• Any other duties assigned by Superior

REQUIREMENTS

• No experience required, training will be provided
• 2 months contract until February 2025.

Work Location: Kaki Bukit View

Job Purpose

Technical Officer (TO) works in a team to perform preventive and corrective maintenance of railway signaling and communications systems to improve its reliability. TO assists in the preparation of maintenance activities and is technically inclined and adept in handling electronics and computer-based systems and equipment for maintenance.

TO also supervises the works of contractors and external stakeholders to ensure adherence to operating requirements, quality standards and safety standards. O can communicate effectively within the team and able to multi-task and can prioritize assigned maintenance workload in supporting maintenance activities.

Duties & Responsibilities

1. Work in any of SMRT depots, tracks, and facilities, as assigned by supervisors.

2. Work in rotating or fixed shifts (i.a.w. MOM guidelines), as assigned by supervisors.

3. Perform Preventive and Corrective on railway infrastructure assets, as assigned by supervisors. (Training and qualifications will be provided by company).

4. Operate equipment, locomotives and/or specialized track maintenance vehicles within depot and mainline tracks, as assigned by supervisors. (Training and qualifications will be provided by company).

5. Ensure the railway infrastructure system defects are identified, classified, and mitigated/rectified promptly.

6. Ensure that railway infrastructure defects are recorded and reported accurately in accordance with the maintenance procedures or OEM technical manual.

7. Ensure all works are done in a safe manner in accordance with the organisational procedures or OEM technical manual.

8. Ensure that the railway infrastructure system defects and maintenance records are properly documented and updated in the Maintenance Tracking System.

9. Assist supervisor to conduct training as required.

10. Perform Possession Master (PM) / Person-In-Charge (PIC) / ground shunter duty, as assigned by supervisors. (Training and qualifications will be provided by company).

11. Operate company forklift and/or aerial work platform, as assigned by supervisors. (Training and qualifications will be provided by company).

12. Drive company vehicle for the purpose of work. (For holders of Singapore Driving Licence. Familiarisation and authorisation will be provided by company).

13. Observe and report any safety concerns at the workplace.

14. Undertake any other tasks or functions that are supplementary to the performance of the works, as assigned by supervisor. (Training and qualifications will be provided by company, as required). Examples include (but not limited to):

a. Responding to emergency operations

b. Assist in the execution of projects including testing & commissioning, attendance to contractors, etc

c. Supervise contractors' work

d. Preparation of reports

e. Provide logistics support

f. Housekeeping

Physical Requirement

1. Able to work on a Shift Roster system in accordance with the MOM guidelines and Collective Agreement.

2. Able to work in harsh environment with present of dust, oil, grease etc.

3. Able to work at height.

4. Able to climb staircase ladders, work undercarriage in limited space, squat and stand for long duration up to 4-6hours.

5. Able to lift, carry and install heavy tools/equipment up to 15kg.

Qualifications and Work Experience

1. Higher NITEC in Electrical Engineering, Electronics Engineering, or equivalent

2. Preferably 2 years’ experience in a maintenance environment

Responsibilities

⦁ Partner with Advanced Infra Services' Sales Specialist and Account team in building pipeline through consultative selling approach, driving net new business opportunities within the existing regional account base as well as supporting client acquisition activities.

⦁ Take lead and/or work as part of a team with other functional teams to review overall solution taking into consideration the deliverable aspects as well.

⦁ Supports the Sales Team by providing views and input which is relevant to pricing considerations and provides the necessary technical proposal.

⦁ Architect the technical solution in response to customer requirements.

⦁ Supports technical representation in Bid Management and Review process.

⦁ Keeping abreast of market trends and product & competitor landscapes

⦁ Conducts enablement / client briefing on relevant solution to both clients & internal teams.

Requirements

⦁ Relevant technical certifications (eg. CISSP, CISM, CompTia Sec+, CEH, etc) with at least 8 years experience within the industry,

⦁ Familiar with architecture within security domains. e.g. PAM, endpoint protection, data protection/governance, threat prevention, SASE, DLP, SIEM etc.

⦁ Strong understanding of security architectures, solutions, processes, frameworks, and components

⦁ Incident response including security monitoring, network and endpoint visibility, threat management, and forensics is a plus

⦁ Knowledge in information security technologies & cyber threat actors, cyber-crimes and fraudulent activity targeting the technology or various industries

⦁ Familiar with PDPA, GDPR regulatory requirements and compliance standards in the ASEAN region (i.e. SG, MY, etc)

⦁ Business acumen, able to communicate effectively with all level of stakeholders

⦁ Able to adapt to a dynamic and fast-pace environment

1. Minimum 5 years as RTO with site experience in demolition works/A&A construction management and supervision of shopping mall developments.

2. Registered with IES as Resident Technical Officer.

3. Preferably with prior experience in A&A projects with demolition works.

4. Supervision of civil and building structural works according to project specifications, drawings, and Building Control Act.

5. Regularly report to the Architect / Engineer and Owner's Project Manager on all relevant matters.

6. Tentative contract commencement of work in Apr 2025.

Position Overview:
The Technical & Marine Assistant is directly accountable to the Fleet Manager, providing support in overseeing and managing the technical aspects of fleet operations. Responsibilities include assisting with vessel maintenance, ensuring compliance, handling technical documentation, and coordinating with various departments to facilitate smooth operations. Additionally, the role encompasses administrative duties such as arranging travel and managing related tasks for the Fleet Manager.

Key Responsibilities:

• Technical Support:Assist in the preparation and review of maintenance records and technical reports.
  Support the Fleet Manager in organizing and overseeing maintenance schedules and repair activities.
  Track and resolve technical issues, ensuring timely documentation and follow-up.
  
• Documentation and Compliance:Maintain and update technical records, including manuals, compliance certificates, and safety documentation.
  Ensure fleet operations adhere to maritime regulations and industry standards.
  Prepare and manage documents for audits, inspections, and regulatory processes.
  
• Communication and Coordination:Serve as a point of contact between ship management, crew, and shore-based technical teams.
  Coordinate with suppliers and contractors for parts procurement and service needs as required.
  Attend technical meetings, providing organizational and logistical support.
  
• Data Management:Analyze technical data to identify performance trends and suggest improvements.
  Contribute to the creation and refinement of technical procedures and best practices.
  
• Emergency Response:Provide assistance during technical emergencies or incidents, supporting troubleshooting and resolution efforts.
  

Qualifications:

• Education: Degree or diploma in Marine Engineering, Mechanical Engineering, or a related field.
• Experience: Prior experience in marine engineering, ship management, or related technical fields is advantageous.
• Skills:Strong knowledge of shipboard systems and technical operations.
  Proficiency in handling technical documentation and data analysis.
  Effective communication and coordination skills.
  Ability to multitask and perform well under pressure.
  
• Certifications: Relevant maritime certifications or qualifications are desirable.

Working Conditions:

• Environment: Primarily office-based, with occasional travel to ships or shipyards.
• Hours: Full-time role, with the possibility of irregular hours based on operational demands.

Technical Superintendent

• Salary: S$ 7,000 to S$ 10,000
• Location: Alexandra Point / Fujairah Branch Office (Rotation travel)
• Working hours: 5 days, 9.30am to 5.30pm

The company owns and manages a fleet of coastal tankers and barges operating in Singapore, Malaysia and in the South East Asia region. We are seeking for qualified candidates to take up the challenges of Technical Superintendent based in Singapore and on rotation shift in Fujairah.

Responsibilities:

• Maintain vessels to the requirement of Classification Society, Flag state, Port State, Oil majors and state regulations that the vessels are plying.
• Execute planned maintenance system and ensure compliance.
• Approve and monitor repairs, prepare purchase order and works order.
• Prepare dry-docking / repair specifications and monitor work progress.
• Maintain vessel allocated budget and meet operational standard as required by Owners.
• Carry out internal audits, risk assessment, incident investigation and closing out report.
• Attend to all inspections by Class Society, Flag State, Port State, Underwriters and Oil Majors.
• Liaise with Terminal Representative, Charterers, Agents, Operators and Fujairah Freezone Official.
• At the Fujairah branch office, to be the first point of contact for vessel matters.
• Assist Crew Department in coordinating crew matters.

Requirements:

• COC Class 1 or 2 holders with sailing experience on product tankers
• Minimum 3 to 5 years’ experience ashore as a Technical Superintendent in tanker companies
• Experience in handling Foreign going vessel
• Must be willing to travel abroad (Fujairah) on a rotational basis
• Familiar with Oil Majors vetting’s and inspections requirements

Apply now for Interview arrangement

Daniel Wong | Senior Consultant | Reg No: R2095781

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Meta is seeking a Technical Program Manager (TPM) with large-scale network infrastructure experience. This person will be deeply involved in evolving and enhancing the global network that supports all Meta products and services. They will be responsible for the growth, reliability, efficiency, security, performance, and overall health of the end-to-end network. They will help solve some of the most challenging networking problems in the industry, drive innovative, creative and ground-breaking solutions. This person will partner closely with engineering and other cross-functional teams to understand the problem space and domain in depth, create roadmaps, prioritize based on impact and drive them through to completion. They will have a strong in backbone and edge networking with an overarching understanding of the end-to-end network architecture and a proven track record in taking on and going deep in new technical domains. This person will be extremely comfortable working with ambiguity and autonomy.

Responsibilities

• Collaborate with Networking Engineering and cross functional partners to define program requirements, set priorities, and establish scope which includes defining the roadmap and long-term strategy of the teams that you are partnering with.
• Build strong and aligned program teams to efficiently deliver on shared goals across the network infrastructure.
• Manage cross functional dependencies, risks, and changes effectively by optimizing scope, schedule, and resources accordingly.
• Develop and own communication plans to effectively and proactively communicate program status, issues, and risks to stakeholders.
• Partner with cross functional teams to drive technical analysis, design, development, testing, implementation, and post implementation phases.
• Define and track key metrics and key quality and performance indicators and drive cross functional execution of program deliverables.
• Proactively identify and analyze complex, long-term, critical infrastructure problems with engineering leaders and stakeholders.
• Influence product decisions to align with higher company initiatives.
• Drive internal and external process improvements across multiple teams and functions including reducing the manual efforts through automation.

Minimum Qualifications

• Network infrastructure engineering or network infrastructure technical product/program management experience.
• B.S. in Computer Science, Network Engineering or a related technical discipline, or equivalent experience.
• Experience managing technical network engineering programs or products from inception to implementation.
• Experience gathering user needs, requirements, and defining large scale program scope accordingly.
• Experience working autonomously across multiple teams & global regions, demonstrated critical thinking, and thought leadership.
• Experience working with technical leadership to develop systems, solutions, and products.
• Organizational, coordination and multitasking experience.
• Analytical and problem-solving experience with large-scale systems.
• Experience establishing strong working relationships across multi-disciplinary teams and multiple partners in different time zones.

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Job Description

• Act as backup for GPS monitoring and preparation of GPS report
• Act as backup for CCTV monitoring and preparation of input into the CCTV monitoring reports and coordinate between the operations team
• Attend all other various periodic meetings and audit requirements of all oil majors
• Attend and assist ISO preparation and audits
• Attend all incident investigations and coordinate recommendations, suggestions and closure
• Coordinate and prepare monthly closing reports of all oil majors
• Coordinate and manage all safety meetings, toolbox meetings and other various paperwork
• Coordinate and ensure gap closure arising from various audits
• Ensure up to date keeping of all oil majors, operations and management systems
• Plan, organize and support all company’s safety programme, campaigns and events.
• Other ad hoc duties as assigned by your supervisor

Requirements:

• Proficient in Microsoft Office
• Strong communication and interpersonal skills

Working location:

Joo Koon

Working hours:

Mon - Fri 8.30am to 5.30pm &

Alt Sat 8.30am to 12.30pm

Interested candidates, please email: [email protected]

Main Responsibilities

Application monitoring responsibilities

• Define and implement in coordination with the build team the needed application monitoring. Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams.
• Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
• Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.

Incidents and Requests management (business users and others IT teams)

• Provide level 1 and level 2 application support to business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator,…)
• Analyze and manage incidents/problems/requests.
• Problem management and continuous improvement
• Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team.
• Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.
• Provide non-functional requirement to the build team to implement monitoring as code whenever available.

The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service. Candidate should have a strong appetite in the capital market functional business.

Qualifications and Profile

• Candidates should have 5+ years experience in application support activity.
• ITIL certification.
• Good understanding of Capital Markets Domain and Exposure to Capital Market FO/BO systems
• Understanding of trade life cycle, financial products (Treasury, FX, Bonds, Credit, IRD…)

Should be able to do

• SLA & KPI management, client communication & interaction
• Predictive analysis, consulting, escalation management
• Risk analysis and project execution
• Appetite for continuous improvement and automation.
• Strong knowledge in XML, SQL, PL/SQL, MQ, CFT and Control-M.
• Knowledge of monitoring solutions (E.g ITRS Geneos, Elastic Search)
• Excellent communication and interpersonal skills.
• Strong analytical and troubleshooting skills.
• Ability to work well under pressure.
• Autonomous, self motivated and excellent team player.
• Strong perseverance and diligence towards attaining goals and effective time management.

Optional

• General banking and finance understanding and knowledge
• Experience in reconciliation system like Intellimatch

Job Description:

• Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners.
• Manage processes and data to meet the quality service and customer satisfaction standards.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Manage IT assets including storage and accounting of the laptops, coordination with partners for stocktake, maintenance, and top-up of centralised asset pool.
• Manage IT hardware tokens such as IT cards including collection, destruction, and distribution of cards to users.
• Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work to issue them IT devices and orientate them on usage of the accounts and devices based on IT policies.
• Support rollout of IT projects / initiatives e.g. coordination with stakeholders and employees, data progress tracking. Facilitate authorisation of IT configuration changes, account access rights based on prevailing IT security policies.
• Educate and guide users on the policies, processes and their responsibilities in management of IT devices and accounts.

Skills & experience needed:

• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience
• Good knowledge of IT and Microsoft Office software/applications (e.g. Excel) and ITIL foundation trained will be advantageous

Other Information:

• Location: Central & West (Has to be comfortable working at 3 different locations)
• Salary: $2,600 - $2,900
• Performance Bonus
• 14 Days Annual Leave
• Duration: 5 years contract (Yearly Renewable)
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Job responsibility

• Technical advice on the commissioning of OCGT project
• Supervisor on the commissioning of OCGT project after GT fire

Job Requirement

• More than 3 years of experience in commissioning of Gas Turbine Combined Cycle power plant
• Advanced knowledge of auxiliary equipment start-up for Gas Turbine Combined Cycle power plant.
• Advanced knowledge of gas turbine control system and sequence.
• Work experience at construction sites.

Roles & Responsibilities:

· Provide technical support and Install computer hardware, software and networks to new or exit staff

· Maintain and update IT inventory

· Monitor daily backup

· Troubleshoot on IT system, hardware and office equipment

· Knowledge of online system (HR System – Infotech / Microsoft / Autocad) is an advantage.

· Assist and renew of licensing (AutoCAD)

· Setting up Printer software

· Undertake any other ad-hoc work as assigned

Requirements:

• Possess a Local Diploma or equivalent in IT
• 1-2 years of relevant experience
• Fresh graduates are welcome to apply

>> Job title: Technical Supervisor

>> Location: 82 LOR 23 GEYLANG

>> Working hours: 8.30am to 5.30pm

>> Salary: $3500 - $5500

>> Preference: Full-time job

HIGHLIGHTS:

- One-on-one coaching system

- Personal Development Training

- Overtime and Transport 


RESPONSIBILITIES:

- Supervises and coordinates activities of workers engaged in one or more occupations.

- Establishes or adjusts work procedures to meet production schedules, using knowledge of capacities of machines and equipment.

- Minimum 3 -4 year relevent experience.

- Develop and improve operational processes to ensure the efficiency and effectiveness.

- Responsible for providing timely and accurate reports and/or metrics that align to the department reporting as necessary

REQUIREMENTS:

- Team Player

- Good Learning Attitude

- Citizen or PR preferred

DM Advertising Welcome you to join our team!

Responsibilities

• Collaborate with internal teams to produce quality applications

• Write clean, scalable code using .NET programming languages

• Test and deploy applications and systems

• Revise, update, refactor and debug code

• Improve existing software

• Develop documentation throughout the software development life cycle (SDLC)

• Provide technical support

Requirements

• Knowledge with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))

• In-depth knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3

• Familiarity with architecture styles/APIs (REST, RPC)

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

Netpoleon Solutions is a well-established IT Network Security solutions provider and the Asia arm subsidiary of Macnica Inc – a Global Company with trillion-yen revenue.

Netpoleon Solutions has offices in Singapore, Malaysia, Indonesia, Philippines, Thailand, Vietnam, Myanmar, India, Australia and New Zealand, with its parent Company based in Japan.

We are now inviting individuals to join the Singapore office. Candidates should ensure efficient operations, fosters team growth, and contributes to overall customer satisfaction and loyalty. If you have these qualities, you will embark on an exciting career together with us to pursue our strategic expansion.

Job Description:

A Technical Support Manager plays a crucial role in overseeing and managing the technical support team to ensure high-quality service delivery.

Primary Functions:

Team Leadership and Management

• Supervise and mentor the technical support team to maintain productivity and morale.
• Conduct regular training sessions to ensure the team is up-to-date with the latest technologies and support protocols.
• Set clear goals, objectives, and performance expectations for team members.
• Handle recruitment, onboarding, and performance evaluations of team members.

Customer Support

• Oversee the resolution of customer issues and ensure a high level of customer satisfaction.
• Act as the point of escalation for complex or unresolved technical issues.
• Monitor customer feedback and take proactive steps to address recurring issues or dissatisfaction.
• Develop customer support strategies to improve service levels.

Operational Oversight

• Develop and maintain Standard Operating Procedures (SOPs) for technical support processes.
• Ensure the team meets Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Implement tools and systems for ticket management, reporting, and communication.
• Analyse support trends to optimize workflows and improve efficiency.

Technical Expertise

• Maintain a strong understanding of the company’s products, services, and technologies.
• Provide guidance to the support team on technical troubleshooting and problem-solving.
• Collaborate with product and engineering teams to address recurring technical challenges.
• Stay updated with industry trends and incorporate relevant practices into the support process.

Communication and Collaboration

• Serve as a liaison between the support team and other departments, such as sales, marketing, and product development.
• Provide regular updates and reports to senior management on team performance, customer satisfaction, and operational challenges.
• Coordinate with external vendors or partners to resolve third-party issues impacting customers.
• Clear verbal and written communication for resolving customer issues, team collaboration, and presenting insights to stakeholders.
• Ability to explain technical concepts to non-technical audiences.

Strategic Planning

• Plan and implement strategies for scaling support operations in line with business growth.
• Budget and allocate resources effectively to meet current and future support demands.
• Develop and implement customer service policies that align with company goals.

Risk Management

• Identify potential risks in the support process and develop mitigation strategies.
• Ensure compliance with regulatory standards and data protection laws, if applicable.

Metrics and Reporting

• Monitor support metrics like first-response time, resolution time, customer satisfaction score (CSAT), Net Promoter Score (NPS), etc.
• Use data-driven insights to make decisions and improve support processes.

Requirements:

• Minimum of 5 years of experience in technical support, customer service, or IT management roles.
• Hands-on troubleshooting in software, hardware, networking, or systems.
• Proficiency in Operating Systems (Windows, Linux, macOS), Networking Concepts (DNS, DHCP, firewalls, VPNs), Cloud Platforms (AWS, Azure, Google Cloud), and Application Support tools (e.g., ticketing systems, monitoring tools).
• Proficiency in Helpdesk Tools (e.g., Zendesk, Freshdesk), CRM Platforms (e.g., Salesforce), and Monitoring Tools (e.g., Nagios, SolarWinds, Datadog).
• Familiarity with ITIL frameworks or similar methodologies.
• Degree in Cybersecurity / Computer Science / Information Technology / IT Engineering / Business Administration.
• Certification in CompTIA A+, Azure Administrator, AWS Solutions Architect, CCNA, ITIL Foundation, ScrumMaster, or Six Sigma will be considered an added advantage.
• Goal setting, performance monitoring, and feedback delivery.
• Strong organizational, project management, and strategic planning abilities.
• Conflict resolution and adaptability in fast-paced environments.
• Expertise in troubleshooting and diagnosing issues accurately.
• Commitment to high-quality service and satisfaction.
• Handling escalations and maintaining professionalism.

Other Information:

• Working hours: 9am to 6pm, Monday to Friday*
• Salary will commensurate with qualifications and experiences
• 13th month bonus AWS / Variable bonus

*After office work may be required due to the nature of IT/IT-networking job scope

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Job Description

• Carry out full time supervision for construction of structural works in accordance to BCA approved structural drawings in compliance to Building and Control Act and regulations
• Check that requirements of specifications in regards to materials and workmanship are complied with the project specifications by the Builders. Ensure high quality control for all civil and structural as well as architectural works to be carried . This includes sample tests for materials and workmanship etc
• Watch for faulty workmanship and material incorporated in the works and to issue instructions for rectifications
• Check line and level and layout of structure during erection and that intentions of contract drawings are adhered to
• Check structural slab beam and column sizes and reinforcements placed and that intent of design details are followed
• Keep a record of all measurements and tests and to bring plans into conformity with the work actually executed
• Issue such further instructions and clarifications of details as and when required; and to inform Architect / Engineers for issuance of Architect’s Instruction or Architects' clarification
• Work under the direction of RE, PE and Architect for site organisation, allocation of duties and tasks and coordinate with Architect for M&E services and structural design that affects architectural and ID works.
• Participate in Client/Consultant's site meeting and technical meeting if required by RE
• Vet and signoff inspection forms and quality related issues including all dry-lays, trade demonstrations, method of statements, mock-ups, defects inspection and rectification follow-up to sign-off, M&E testing and commissioning, handover to client.
• Check architectural and ID works and intent of design details are followed. To notify Architect of any design intent conflicts and quality variations, illegal works.

What you will need:

• Registered with IES-ACES Joint accreditation Committee ( JAC ) as Resident Technical Officer with a minimum diploma in Civil Engineering or equivalent qualification
• At least 5 years or more relevant experience
• Experience in precast RC piling works and structural steel buildings are preferred
• Comfortable for Project Site at Tuas

Location: 50 Gul road

Job Description & Requirements

Role:Applications Support

• Application Support: Provide first and second level technical support to end-users of the projects’ applications, troubleshooting and resolving issues in a timely manner.
• Incident management: Monitor and manage the application support queue, ensuring that issues are logged, triaged, and resolved within the defined SLAs.
• Root Cause Analysis: Perform root cause analysis on application issues, identifying the underlying cause and proposing solutions to prevent recurrence.
• Release Management: Participate in the deployment of new application releases, ensuring that they are properly tested and deployed in accordance with the change management processes.
• Maintenance: Work with the vendors team to ensure that applications are properly maintained and updated to meet changing business requirements.
• Documentation: Create and maintain documentation related to the applications, including standard operating procedures, and troubleshooting guides.
• Collaboration: Work with other IT teams, such as infrastructure, database, and security, to ensure that applications are properly integrated and secured.
• Process Improvement: Identify areas for process improvement within the application support function, proposing and implementing changes to improve efficiency and effectiveness.
• Training: Provide training to end-users and other IT staff on the use and maintenance of the applications.

Requirements:

• Strong analytical and problem-solving skills
• Possess positive work attitude, self-motivated in a highly demanding environment
• Excellent communication skills
• Able to work collaboratively with a diverse group of stakeholders
• Experience with application support tools and technologies
• Good understanding of software development and maintenance processes

Job Description

• Industry/ Organization Type: Accounting Firm (Global)
• Position Title: Audit Manager (Technical & Training)
• Working Location: Central
• Working Hours: Monday – Friday (8:45 AM – 5:30 PM)
• Salary Package: Up to $8,000 + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Assist with reviewing client/audit team working papers on the appropriateness of asset/ liability carrying amounts measured using fair or recoverable values.
• Perform independent valuations for businesses, intellectual property, financial instruments, etc.
• Conduct market and industry research.
• Construct and analyze financial models.
• Develop financial models and establish best practices, workflows, and procedures in related areas.
• Perform financial modelling and forecasting using various methods and tools.
• Review valuation reports for inaccuracies.
• Identify gaps in valuation reports and suggest improvements.
• Understand and apply financial reporting standards; pose relevant challenges and questions on key inputs and assumptions used by management.
• Guide the team in amending reports to clearly articulate valuation conclusions.
• Engage in technical research and consultations, including writing technical publications, reviewing and developing technical working paper templates and training materials, and facilitating/conducting technical training sessions.
• Review and develop training programs, coordinate and conduct training, and monitor CPE hours for audit professionals.
• Participate in other ad-hoc projects as required.

APPLY NOW!!!

• Bachelor’s Degree in Accountancy or equivalent professional qualification.
• At least 5 years of audit experience, preferably from an international public accounting firm.
• A demonstrated deep passion for specialization in technical research and professional training.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67105 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Reporting to General Manager, Sales & Marketing, this position will play a key role in driving our sales and marketing strategies focusing on technical support initiatives for global and Japanese customers. This role involves orchestrating joint trials, crafting technical proposals, and resolving complex issues. Additionally, the role will mentor and support technical executives within the Sales & Marketing division.

Responsibilities:

• Forge strategic alliances with Research & Development (R&D) team in Japan Headquarters (HQ) and counterparts from other countries to drive application and market expansion initiatives through thorough understanding of customers’ needs in global and Japanese markets
• Conduct in-depth analysis of market trends and competitive landscapes across global markets to formulate technical strategies tailored to diverse markets
• Deliver exemplary technical services to our global clientele, including Japanese customers and business partners for commercialization of polyolefin, polyethylene and other chemical products
• Devise and execute impactful marketing strategies, including innovative sustainable solutions, to elevate the company's brand and products presence and market value

Requirements:

• Bachelor’s Degree in Chemical Engineering/Polymer Science with 12 to 15 years relevant working experience
• In-depth knowledge in polymer and packaging industry related to m-LLDPE/HDPE/PP
• Proficient in Japanese language to liaise with counterparts from HQ in Japan
• Strong understanding of Japanese market and culture
• Highly self-motivated, meticulous, independent and resourceful
• Strong leadership and communication skills and an effective team player
• Effective customer orientation
• Able to travel within short notice when required

Job scope:

• Monitor, analyze and make decisions on how to address MTBE (Metrology and Backend) tools that are out of control for established SPC rules for both process and defect related issues.
• Use SOP to dispose of products that were out of control for established SPC rules for both process and defect related issues.
• Perform daily compilation of presentation materials on daily process and tools issues and present in Passdown meeting
• Carry out and complete process engineering tasks assigned by process engineers which directly contributed to process improvement and flexibility improvement.
• Required to perform basic metrology tool tuning.
• May be required to perform equipment recipe creation.
• Take the initiative to assume added responsibilities.

Requirements:

• Working hours: 8.30am to 6pm (Mon to Fri)
• Understanding of SPC and its applications in semiconductor equipment and processes.
• Direct experience in metrology (Defectivity/Thickness/Geometry), Sorting and packaging, and Characterization lab are plus points.
• Excellent verbal and written communication, good PC skills, presentation skills and strong data collection and analysis skills.
• Willing to work any shift and that you be a behavioral example by being a proactive problem solver, communicating openly, and taking responsibility.
• Possess good teamwork, multi-tasking capabilities and project leading skills.
• Self-motivated
• Ability to troubleshoot problems and address root causes
• Team oriented with a strong focus on effective team dynamics

Job Description

• Industry/ Organization Type: Accounting & Secretarial Service Provider
• Position Title: IT Support Executive (Server Support)
• Working Location: East - Macpherson
• Working Hours: 5 days / Monday-Friday: 8.30 am - 6 pm
• Salary Package: Up to SGD 3500 + AWS + Project Incentive
• Duration: Permanent

Key Responsibilities

• Provide technical support to end-users of accounting and inventory solution
• Investigate, troubleshoot, and provide solutions to user
• Troubleshoot hardware/software issues on virtual server, windows server, network connection
• Responsible for the creation of all system documentation, prepare backup procedures, and ensure these are kept up to date
• In charge of server preventive maintenance, backup procedures, network and PC

APPLY NOW!!!

• Min. Diploma in Accounting, Information Technology or equivalent
• Min 2 years of working experience in implementation & technical support of accounting or inventory software
• Experience with setup & maintenance of Windows servers, virtual machines (HyperV, Citrix) remote desktops, routers, and Fortinet firewalls is a plus
• On-the-Job Training provided

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67934 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Our client is an established MNC specialising in spare parts distribution for industrial clients, they are looking for a dynmic Customer Support Representative to join their team.

Main Job Description

• Process and maintain customer purchase orders, external customer purchase order systems and electronic data interchange (EDI)
• Compiles and generates various customer/sales report
• Contract review of customer purchase orders
• Capable of working unassisted with OEM and aftermarket customer requirements
• Maintain off-line sales systems as required (i.e., Product Master, FACT)
• Responds to customer pricing requests per established price list
• Interacts with other departments as required (order status, delivery updates, warranty & quality)
• File and maintain documentation
• Interfaces with customers on a day-to-day basis
• Over-time may be required with little or no notice to accommodate customer needs
• Prepares and submits customer quotations per established price list
• Responds to internal and external customer question

Other Functions

• May respond to other administrative requests from Account Managers
• May input forecast information and/or participates in planning meetings
• Picks up and distributes department mail
• Cross train with other Customer Support Representatives
• May provide limited coverage (short term) for account management function
• Small international locations may be involved in other administrative tasks from other functional areas (i.e., payment processing, after hour calls)
• May provide product or technical application information
• May assist in preparing customer account review packages
• Limited face-to-face customer contact, which may involve minimal travel
• Smaller international locations may require low-level product application work
• Actively participates with account receivables management (collection process, validate PO to sales order, collections, etc.)

Job Requirements:

• Expert knowledge of computer systems and software applications
• High level of professional communication and interpersonal skills
• Must work effectively in a team environment
• Able to multi-task, detail-oriented and able to prioritize work load efficiently
• Sound judgment and decision-making skills regarding routine, day-to-day functions
• Thorough understanding of the organization and internal resources
• May be required to have multi-lingual language capabilities dependent on customer base or location (verbal and written)
• Solid understanding of the sales process
• Able to understand and apply, to some extent, international commercial transaction specifics

Job Description

• Industry/ Organization Type: Accounting & Secretarial Service Provider
• Position Title: IT Support Executive (Server Support)
• Working Location: East - Macpherson
• Working Hours: 5 days / Monday-Friday: 8.30 am - 6 pm
• Salary Package: Up to SGD 3500 + AWS + Project Incentive
• Duration: Permanent

Key Responsibilities

• Provide technical support to end-users of accounting and inventory solution
• Investigate, troubleshoot, and provide solutions to user
• Troubleshoot hardware/software issues on virtual server, windows server, network connection
• Responsible for the creation of all system documentation, prepare backup procedures, and ensure these are kept up to date
• In charge of server preventive maintenance, backup procedures, network and PC

APPLY NOW!!!

• Min. Diploma in Accounting, Information Technology or equivalent
• Min 2 years of working experience in implementation & technical support of accounting or inventory software
• Experience with setup & maintenance of Windows servers, virtual machines (HyperV, Citrix) remote desktops, routers, and Fortinet firewalls is a plus
• On-the-Job Training provided

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67934 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694