COMPANY DESCRIPTION

YTL PowerSeraya, a wholly owned subsidiary of YTL Power International, provides value-added solutions in the electricity generation and retail of multi-utilities, and tank leasing. With a registered capacity of 2,047.7MW, it is one of Singapore's largest electricity generators.

The group has 3 subsidiaries: Geneco (Seraya Energy), which retails electricity for homes and businesses; PetroSeraya, the oil storage and tank leasing arm; and Taser, operating the Tuaspring Power Plant. YTL PowerSeraya is committed to being a fair and progressive employer, adopting four Tripartite Standards under the TAFEP. In 2023, we also received the Plaque of Commendation (GOLD) at the NTUC May Day Awards.

RESPONSIBILITIES

The Technical Analyst/Consultant will document business and functional requirements and analyse and design technical solutions to meet the business requirements. The ideal candidate will have a strong background in technical analysis, excellent problem-solving skills, and the ability to work effectively with cross-functional teams including strong business stakeholder management skills.

Responsibilities

General

• Develop and maintain business, application and data architectures and specifications.
• Develop and maintain SOPs and checklists to support BAU monitoring and project implementations.
• Prepare and maintain application and data architecture documents.

Delivery

Responsibilities in difference stages of the delivery cycle

• PLAN: Support the project/delivery manager in planning and managing initiatives or projects. Candidate may be required to take on scrum master role to break down work items and schedule them for sprint delivery.
• DESIGN:
  • Requirements: Collaborate with stakeholders to design and document functional and non-functional requirements, ensuring clear and comprehensive specifications.
  • Solutioning: Conduct detailed technical analysis of business requirements, system specifications, and existing processes to identify solutions and improvements. Design and develop technical solutions, including data models, system integrations, and workflows including preparation of technical user stories.
• TEST:
  • Develop and execute test plans in SIT to validate technical solutions, ensuring they meet the specified requirements and function correctly.
  • Review UAT plan, test cases and coordinate with users and testing team on actual UAT execution and resolution of UAT defects. Ensure regression and sanity tests are performed for major deployments.
• BUILD: Manage clarifications of requirements and solution details with technical team to ensure that the build and testing phases are fully aligned with the requirements matrix.
• RELEASE: Assist the delivery manager in reviewing release notes and coordinating with IT Ops, business stakeholders and vendors/developers for the release to production and post live verifications.
• POST DELIVERY: Assist delivery manager in managing the resolution of production issues and working with the team on providing the root cause analysis and closing issues with business users

Requirements:

• Degree in Computer Science, Information Technology, or a related field.
• At least 5 years' experience in technical analysis, system design, and/or development
• Have led/facilitated business requirements and solutioning workshops with the business and technical teams and have prepared business, functional and technical specifications.
• Experience in designing solutions and creating high level designs of applications including interfaces, servers and workflows.
• Experience in client relationship management and/or project management in a technological context.

The following skills, knowledge and traits are preferred:

• Technical Skills:
  • Proficiency in programming languages (e.g., Java, C#, SQL), system integration tools, reporting tools and database management systems.
  • Working knowledge of SQL to form database queries for application support investigations.
• Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret complex technical information and develop effective solutions.
• Communication Skills: Able to communicate effectively across the organization including business and technology personnel. Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Project Management: Experience with project management methodologies (e.g., Agile, Scrum) and tools.
• Tools and Technologies: Familiarity with business process mapping tools and software development tools and version control systems such as Agile DevOps routines and Microsoft Azure DevOps Tool.
• Attention to Detail: High level of accuracy and attention to detail in all aspects of technical analysis and documentation.
• Team Player: Ability to work collaboratively in a team environment and contribute to team success.
• Adaptability: Flexibility to adapt to changing business needs and technologies.
• Customer Focus: Strong customer service orientation with a focus on delivering value to the business.

The Technical Manager is responsible for all technical operational activities, managing the technical department as well as providing engineering & planning services for tender and support services to projects.

A summary of the responsibilities of this position are, and not limited to, as follows:

• Overall responsible for all permanent and temporary works design and design optimization by managing the appointed consultant to ensure that project is delivered within budget
• Responsible for handling client and consultant, coordinate with consultants, client and authorities for design matters and submission.
• Oversee the shop drawings submission and issuance, planning and control delivery of design schedule, monitoring the progress
• Coordinate and support the construction and other departments within the project to fulfil design requirement
• Resolve all technical queries and submit/raise Request for Approval / Information (RFA/I) to concern parties to clarify any ambiguous design details
• Review technical specifications and proposals submitted by Consultants / Subcontractors / Suppliers and produce procurement specifications
• Adherence to safety practices in the work place

Value Add of Position

• Excellent client facing with strong people orientation ability to build and develop positive relations
• Possess strong skill in developing and delivering effective communication to different audiences
• Able to lead and inspire high performance, to ensure project plans are implemented on a timely, efficient and effective basis

Qualifications and Education Requirements

• Education: Degree in Civil Engineering from a recognised university endorsed by PE Board or qualification acceptable to the Commissioner of Building Control
• Experience: Minimum 8 years of engineering experience in delivering large scale projects

Job Description & Requirements

The Technical Manager is designated as the Design Manager of the LTA MRT project, in charge of design management of the project and managing the consultant and client’s expectation to deliver the project within budget.

A summary of the responsibilities of this position are, and not limited to, as follows:

• Overall responsible for all permanent and temporary works design and design optimization by managing the appointed consultant to ensure that project is delivered within budget.
• Responsible for handling client and consultant, coordinate with consultants, client and authorities for design matters and submission.
• Oversee the shop drawings submission and issuance, planning and control delivery of design schedule, monitoring the progress.
• Coordinate and support the construction and other departments within the project to fulfil design requirement.
• Resolve all technical queries and submit/raise Request for Approval / Information (RFA/I) to concern parties to clarify any ambiguous design details.
• Review technical specifications and proposals submitted by Consultants / Subcontractors / Suppliers and produce procurement specifications.
• Adherence to safety practices in the workplace

Skills & Requirements

• Education: Degree in Civil Engineering from a recognized university endorsed by PE Board or qualification acceptable to the Commissioner of Building Control
• Experience: Minimum 12 years of engineering experience in delivering projects with at least 8 years of experience in design of civil and infrastructure project
• Extensive experience within a construction environment demonstrating accountability and ability to meet commitments through key internal stakeholders, clients, and staff at all levels.
• Technical Competencies: Technical expertise and knowledge in Structural, Architectural Design
• Proven track record of managing teams and delivering projects from start to hand-over

Keyrus is an international consulting firm, specializing in the integration of data intelligence and Digital solutions. With over 3000 employees spread across 20 countries, Keyrus continues to deliver on such projects to a wide range of clients from various industries including but not limited to Banking/Finance, Healthcare/pharmaceuticals, FMCG, Oil & Gas, and more.

As part of Keyrus’ solution delivery, we are also in a position to recruit and place technical consultants to complement on existing client projects with their expertise. As such, we seek innovative and agile people to support ambitious and forthcoming technological challenges.

We are looking for a skilled Technical Architect for our client's team in Singapore. This position is created to perform studies, POCs, establish frameworks/standards and deliver starter kits for development teams & production teams ensuring systems are secure & reliable.

Responsibilities

• Work closely with development teams to optimize the resource usage of solutions on our internal cloud
• Provide consultation to application teams & production teams on building & deploying containers & orchestrating them with Kubernetes.
• Provide subject matter expertise & assist in operations of the Kafka platform
• Conduct Studies & POCs to prepare production principles for new cloud services.
• Design, deliver and keep up to date architecture roadmaps, blueprints, standards with strong focus on adherence to group standards & production performance and stability.
• Communicate architectural directions and technical concepts to both technical and non-technical stakeholders.
• Proactively identify opportunities for process improvement, optimization, and innovation.

Requirements

• Total 7+ years of overall IT experience.
• Technical leadership and hands on experience in architecting and deploying solutions on Azure/AWS or GCP
• Experience building & deploying highly available and low latency systems as service-oriented architecture, event driven architecture using Spring Boot, Kafka
• Experience with Docker and container orchestration solutions (eg. Kubernetes) and Helm
• Understanding and using Continuous Integration (CI) systems (eg. Jenkins, Gitlab CI)
• Experience in managing high availability (eg. Keepalived, ALB, Elastic IP, DNS Load Balancer)
• Technical documentation writing skills to prepare architecture documents, proposals & guidelines
• Ability to learn and deep dive into new technology and business domains, and to troubleshoot problems in unfamiliar environments.

Responsibility:

• Coordinating projects and monitoring activities at worksites.
• Taking appointments.
• Managing workers.
• Coordinating tasks and scheduling.
• Liaising with clients and vendors.
• To prepare jobsheets for timely submission.
• To handle any other assignments, eg. ad-hoc duties.

Requirement

• Diploma Civil Engineering / Engineering.
• Minimum 5 years of relevant experience in the construction sector.
• Possess Valid Class 3 Driving license.
• Only Singaporean or PR.

Job Description:

• manage day-to-day technical operations, including attending daily toolbox meetings, compliance with WSHA.

• respond to emergency fault calls during office hours/standby duties after office hours in rotating duty roster and ensure timely rectification of issues.

• liase with users and authority to prepare and submit detailed work proposals for job requests.

• prepare costing, condition assessment, and proposal for maintenance works.

• responsible for inventory record, drawings, documentations and defect liability period registers.

• compile and maintain service reports, licenses/certificates on site.

• prepare and submit certificate of completion for maintenance works and services monthly, and prepare monthly claims.

• supervise and follow up with sub-contractors to carry out corrective maintenance/adhoc works and to rectify defects reported by quality control/auality, assurance, auditor/users.

• check and certify works done by sub-contractors.

• perform any other technical tasks as and when required.

• Responsible to oversee the day-to-day planning, management, operations and safety of facilities management works and service with adequate administrative staff.
• Responsible to carry out systems' heath and obsolescence monitoring, obsolescence management, crisis management, fire safety management, investigation and carry out rooy cause analysis of the incident, not limited to accident, power outage, and systems failure.
• Shall be full-time on-site
• Contract period Jan’25 – Jun’25

Job Responsibilities:

• Pre-commissioning of equipment
• Commissioning / Test Performance of Mechanical / Process Systems and Subsystems
• Issue Subsystem and Performance Reports
• Participate in meetings with the client

Requirements:

• Min. 2 years years of commissioning experience in the Oil & Gas/ Wind Farm industry
• Experience in commissioning of Mechanical / Process Systems and Subsystems
• Good knowledge and experience in commissioning activities of oil and gas/ wind farm facilities
• Good analytical, problem solving and planning skills.
• Familiar with Project Specifications, Technical and HSE Standards
• Familiar with MS Office software applications (MS Outlook, Word, Excel, Power Point etc.

Our Address and Working Hours:

Seatrium (SG) Pte. Ltd.

(Tuas Yard)

Pioneer Sector 1, Singapore 628437

(Islandwide transport provided)

Working hours

Monday – Thursday: 8:00am – 5.15pm

Friday: 8:00am – 4.30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium (SG) Pte. Ltd. and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

Job Responsibilities

• Responsible for the technical delivery, quality and client management for projects assigned
• Lead and supervise technical teams across multiple projects
• Ensure all technical aspects align with project goals, deadlines, and budgets
• Work closely with directors, engineers, designers, and other stakeholders to meet project requirements
• Set design criteria, check design calculation and drawings, agree on design concepts with Division Director
• Assist in preparing fee proposals and supporting the company’s business development efforts
• Prepare and monitor cost and quantity estimates
• Control scope of work in relation to fee
• Prepare design reports at all design stages from concept to construction documentation
• Ensure accuracy and timeliness of all works carried out by the Team
• Ensure high-quality output and troubleshoot issues with technical components
• Handle all correspondence including reports, technical specifications, and other documents relating to assigned projects
• Attend design/site meetings, including all other important meetings with Architects, Clients and Authorities
• Lead, mentor and provide training on new technologies and tools for team members
• Ensure all technical aspects comply with industry standards, safety regulations, and ISO quality procedures

Job Requirements

• Bachelor’s degree in Civil Engineering or a related field
• At least 12-15 years of experience in a technical field, with 6-8 years in a leadership or management role
• Excellent leadership and communication skills, with the ability to effectively manage and coordinate a diverse team of stakeholders
• Strong problem-solving and decision-making abilities, with a keen attention to detail
• Proven ability to work under tight deadlines

Responsibilities & Duties

· Interpretation of Architect’s design from concept design to construction details, ensuring compliance with code requirement

· Involved in the process of submission to various authorities for all stages of the project using Corenet X

· Co-ordinate drawing for compliance with planning and building requirements

· Maintain standard drafting and documentation templates

· Attend meeting with consultant and contractor

Requirements

1) Possess polytechnic or specialist diploma in Architectural Technology, BIM, or related field

2) At least 3 years’ experience in technical co-ordination of projects in the architectural field

3) Possess strong knowledge of authority requirements and construction details

4) Possess strong skillset in software for 2D and 3D drawing

5) Able to communicate at all organizational levels

Interested applicants, please submit application and resume to [email protected]

Job Responsibilities:

• Leads the technical team to support construction team for all design matters
• Reviews all technical documentation and drawings of the Project works
• Works closely with the appointed Consultants and construction team on designs and project deliverables
• to enhance site efficiency and constructability
• Leads on the design approval from the Authority/Agency including URA,BCA,LTA,PUB etc for the Project
• works
• Manages design approval process in a timely manner to resolve all technical issues
• Ensures strict compliance of the design in accordance with the contractual requirements
• Ensures the distribution of all the approved and latest drawings and other relevant documents to the
• relevant parties
• Leads the technical team to work closely with in-house BIM team and resolves all clarifications on
• technical requirements pertaining to the Project works
• Identifies and highlights to Management and project team of any potential risks or issues that will impact
• Project performance
• Prepares and presents design progress status and slides to Management, project team and Client as and
• when required.
• Strong coordination and collaboration with other disciplines (i.e Architectural, MEP, BIM etc.) on design to
• ensure delivery of high quality outcome
• Supports tender team and prepares technical tender documents as per specifications for bidding of civil
• and structural engineering projects as and when assigned
• Attends Progress Meeting, Technical Meetings, Coordination Meetings, Site Meetings, etc.

Job Requirements:

• Candidate must possesses Bachelor's Degree in Civil Engineering recognized by the Profressional
• Engineering Board
• At least 8-12 years of design experience or design management experiece.

• Operate, maintain, and repair cooling systems, including chillers and related components.
• Carry out preventive maintenance for client's properties and attend to all work orders issued by management
• Monitor system performance, conduct regular inspections, and perform preventive maintenance to ensure optimal efficiency and reliability.
• Ensure compliance with safety rules and regulations
• To assist the departments in all aspects pertaining to electrical, ACMV engineering work to installations
• Effective communication skills to work collaboratively within a team and communicate with clients and management.
• Preferably with Class 3 Driving licence

Job Description:

• manage day-to-day technical operations, including attending daily toolbox meetings, compliance with WSHA.

• respond to emergency fault calls during office hours/standby duties after office hours in rotating duty roster and ensure timely rectification of issues.

• liase with users and authority to prepare and submit detailed work proposals for job requests.

• prepare costing, condition assessment, and proposal for maintenance works.

• responsible for inventory record, drawings, documentations and defect liability period registers.

• compile and maintain service reports, licenses/certificates on site.

• prepare and submit certificate of completion for maintenance works and services monthly, and prepare monthly claims.

• supervise and follow up with sub-contractors to carry out corrective maintenance/adhoc works and to rectify defects reported by quality control/auality, assurance, auditor/users.

• check and certify works done by sub-contractors.

• perform any other technical tasks as and when required.

• Ensuring Safety of the vessel and her crew always as a top priority.
• Manage technical requirements and operation of Offshore vessels such as DP2, DP3 Subsea Dive Support (DSV), PSV, AHTS, and other assets.
• Monitoring technical costs of managed vessels and ensuring follow-up of cost control with vessels Master and Chief Engineer.
• Monitoring of vessel visitations to ensure that vessels are inspected regularly.
• Ensuring that internal and external audit observations are agreed to and closed out within the agreed schedule.
• Developing programmes for continuous improvement and to ensure that Technical Management staff and the Vessel Engineers are kept aware of new or changing regulations and industry initiatives.
• Project Management, Plan, manage, monitor, and execute vessels repairs, dry docking, and conversions within agreed budgets.
• PIC for any client’s surveys, inspections including OVID, MWS, and coordinate with relevant departments to close out the findings in the punch list before mobilization.
• Responsible for preparing project execution plan, planning and schedules, project operations, reviewing and providing engineering and operational support during offshore operations.
• Work in partnership with HSE, Crewing and Marine colleagues towards OVMSA / TMSA compliance, Company Policies as well as related campaigns and initiatives.
• Manage the interface with the clients, intermediaries, ship owners and other stakeholders involved, ensuring active involvement, timely responses with a broader overview of actions, and its consequences.
• Manage vessel’s Class and certification requirements, inclusive of the renewal of certificates & support for vessel’s Flag and Class requirements.
• Ensure reporting monthly to clients on plans ahead for each vessel as well as review of monthly costs, monthly reports, PMS data etc. being communicated from the vessels, accordingly, prepare reports for the MD for his review.
• Approving orders, invoices, and payments up to limit of authorisation.
• Responsible for implementing and maintaining a safe, cost efficient and environmentally sound operation standard in compliance with the Company’s Quality Management System as well as the International Marine regulations, IMCA, and the vessels’ classification.
• Work with all teams for tender bids, submissions etc. as well as operating cost forecast.
• Support the team on emergency responses, clients interface, and with Incident accident investigations, High Potential Near Misses and Technical incidents.
• To maintain a high-quality technical and marine operations consistent with the Offshore Industry standards and guidelines.
• Additional works and tasks as advised by the Managing Director.

Requirements and Exeperience (Essential skills, qualifications, and experience):

• Previous experience in a Shipping and offshore marine operations related company is a must, preferably within a Ship Management organization.
• Prior experience either as a Technical Superintendent or a Vessel Manager for a minimum of 3 to 5 years managing offshore oil and gas assets such as Subsea, Offshore Construction, and OSVs. Having also interfaced or managed conventional vessels would be an added advantage.
• Having sailed as a Marine Engineering officer on offshore or conventional vessels, and should hold a MEO Class 1 or Class II Certificate of Competency as a minimum.
• Recognised marine qualification/experience either at sea or university or shore-based experience would be essential.
• Ability to communicate openly, efficiently, and effectively.

Job Description

• Plan the installation of IT solutions, CCTV & other electronic equipment
• Plan for testing & commissioning
• Perform Electrical Works including wiring and assembly work
• Set up and install Surveillance equipment and systems
• Maintain and perform troubleshooting for Surveillance equipment and systems
• Any ad-hoc duties as assigned

Requirements

• Min. Diploma in Electrical/Electronic Engineering
• Min. 3 years relevant experience
• Preferable with Class 3 driving license
• Ability to work independently and as a team-player
• Able to perform shift work and work on weekends and public holidays

Work Week & Shift: 6 days, rotating shift

Location: Airport Blvd OR Changi North Crescent

Job Responsibilities:

• Be part of Technical team responsible for maintaining and ensuring the serviceability of all systems and equipment
• technically proficient in all aspects of maintaining, repairing and troubleshooting the full range of ICC systems and equipment
• Manage, perform and ensure all maintenance activities and repair works are timely follow-through according to the assignment, maintenance schedule, procedures, checklists, manufacturer recommendation and completed within the timeframe
• Manage, perform and ensure all technical purchase requisition of spare parts, contracts and services are in accordance to the Company policies and follow-through to support the maintenance activities
• Manage, communicate and work professionally with all stakeholders to minimize systems and equipment downtime
• Be proactive in resolving technical faults, contributing initiatives and continuous improvements
• Always observe and follow all Safe Work Procedures and Food Safety requirements
• Always ensure Safe Work environment by housekeeping of all work areas and report any safety hazards immediately
• Perform and support other relevant duties and projects assignments if required

Compensation:

• sign-up bonus of $5000
• annual wage supplement (AWS)
• allowances*
• overtime
• transport will be provided for working beyond midnight.

• Minimum of 2years of experience in desktop application administration and support.

• Strong knowledge of GL OMS trading platforms and SGX applications.

• Familiarity with workflows involving SGX, SSH, and SFTP protocols.

• Proficiency in Level 1 network troubleshooting, including kiosk PC and network switch support.

• Monday to Friday (5-day workweek).

Covid-19 vaccination compliance is mandatory.

We are seeking a highly skilled and motivated individual with expertise in MS SQL, PowerShell, C++, Unix Scripting, REST API development,. The ideal candidate will contribute to developing, implementing, and maintaining robust solutions tailored to our business needs.

• Min 5+ Years of experience In field of Software Engineering
• Proficiency in MS SQL for database management and development.
• Hands-on experience in PowerShell scripting for automation.
• Strong knowledge of C++ programming and object-oriented design.
• Expertise in Unix Scripting for server management.
• Familiarity with REST API architecture and development.

We are seeking a highly skilled and motivated individual with expertise in MS SQL, PowerShell, C++, Unix Scripting, REST API development,. The ideal candidate will contribute to developing, implementing, and maintaining robust solutions tailored to our business needs.

· Min 5+ Years of experience In field of Software Engineering
Proficiency in MS SQL for database management and development.

· Hands-on experience in PowerShell scripting for automation.

· Strong knowledge of C++ programming and object-oriented design.

· Expertise in Unix Scripting for server management.

· Familiarity with REST API architecture and development.

Responsibilities:

• Manage and supervise the Technicians and work with FM teams, security teams and carpark teams, in carrying out duties as specified herein.
• Coach and train his technicians so that they are familiarised and knowledgeable of the requirements of this contract.
• Manage all technical staff, including direct contractors or parties engaged by the client for the Facility Management Services in various specific disciplines.
• Conduct regular sub-meetings with subcontractors/stakeholders with minutes-taking.
• Manage and effectively maintain the respective systems.
• Ensure all projects, preventive maintenance works and SOPs are carried out timely and according to planned schedule as per the agreed Response, Delivery and Completion Time as stated in this Contract.
• Support and assist in all projects (install, resolve, repair, trouble-shoot) related to Mechanical, Electrical, Fire Protection, Lift & Escalator, ACMV, BMS, Audio Visual and Facilities Management
• Attend to site show rounds
• Ensure that all his technical team and direct contractor appointed by the client or Contractor’s subcontractors follow the QEHS ISO requirements and Statutory Requirements.

Requirements:

• Diploma in Engineering, Facilities Management or equivalent with minimum 3 years relevant experience in Mechanical, Electrical, Fire Protection, Lift & Escalator, ACMV and/or BMS or its equivalent;
• Higher Nitec or Nitec in Engineering, Facilities Management or equivalent with minimum 5 years relevant experience in Mechanical, Electrical, Fire Protection, Lift & Escalator, ACMV and/or BMS or its equivalent;
• For electrician and plumber, the tradesmen shall hold the relevant license to practice. If not, the Contractor shall engage part-time licensed electrical worker or plumber;
• Self-motivated with good written and communication skills and computer literate. All technicians shall have general competency in the use of Outlook emails and the following application software; MS office, especially MS Outlook express, Microsoft Excel (intermediate level), MS Word and MS Power point.
• Meticulous and a good team player and ability to manage a team of technicians.

We are seeking a highly skilled and motivated individual with expertise in MS SQL, PowerShell, C++, Unix Scripting, REST API development,. The ideal candidate will contribute to developing,implementing, and maintaining robust solutions tailored to our business needs.

·Min 5+ Years of experience In field of Software Engineering
Proficiency in MS SQL for database management and development.

· Hands-on experience in PowerShell scriptingfor automation.

· Strong knowledge of C++ programming and object-oriented design.

· Expertise in Unix Scripting for server management.

Familiarity with REST API architecture and development

• Instrumentation of measurement and detection equipment for military and homeland security.
• Oversee post-sales delivery of equipment, conduct scheduled maintenance, and conduct diagnostic analyses for troubleshooting and repair tasks.

Requirements:

• Higher Nitec in Electrical & Electronics Engineering or equivalent.
• At least 2 years of working experience

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Mendix Technologies is seeking a skilled Technical Lead Engineer to join our Customer Support team. This role is crucial in delivering top-tier customer success by providing advanced troubleshooting, debugging, and solutions for complex technical issues escalated to the final tier of Support. As a bridge between Customer Support and R&D, you’ll partner closely with these teams to resolve critical incidents and act as a dedicated advocate for our customers within the R&D function.

This role demands expertise in Tier 3 support and software engineering to navigate the Mendix platform infrastructure and to effectively resolve and communicate complex technical issues. The right candidate will have a strong customer-focused mindset and be committed to fostering Mendix's customer-first culture.

Key Responsibilities:

• Collaborate directly with major customers worldwide
• Troubleshoot, debug, and recommend architectural changes or fixes within the Mendix platform or related customer implementations
• Partner with R&D teams to identify and address platform improvements, enhancing the overall customer experience
• Work closely with Tier 1 and Tier 2 Customer Support teams, facilitating knowledge sharing and expediting ticket resolution
• Serve as a liaison between customers and R&D, gaining insight into customer use cases to efficiently address complex technical challenges
• Take ownership of escalations, ensuring a seamless resolution process
• Mentor and coach team members, contributing to team growth and expertise
• Identify opportunities for new troubleshooting or performance analysis tools for the production operations team.
• Participate in an after-hours on-call rotation to support critical escalations
• Develop and improve support processes and tools in collaboration with key partners like SAP, IBM, and Siemens
• Thrive in a dynamic, innovative team environment with extensive career development opportunities

What You Bring to Mendix:

• A customer-centric approach, passionate about engaging with customers to resolve their challenges and advocate for their needs
• A Bachelor’s degree in Information Systems, Engineering, Computer Science, or related field
• 3+ years of relevant experience in a technical support environment
• 3+ years of development experience in object-oriented programming languages (Java, C++, .Net, or JavaScript)
• Strong analytical and problem-solving skills with a keen interest in technology
• Ability to stay organized, adaptable, and maintain oversight of multiple responsibilities
• Familiarity with Infrastructure as a Service; experience in mobile app development, integration, cloud infrastructure, and/or security is a plus

Why Join Mendix?

• Work for an award-winning, industry-leading company.
• Transform the way businesses create value with cutting-edge software solutions.
• Gain experience with one of the fastest-growing tech companies globally.
• Collaborate with a world-class, motivated, and goal-oriented team
• Take ownership of impactful projects and make a meaningful contribution to customer success

We are seeking a highly skilled and motivated individual with expertise in MS SQL, PowerShell, C++, Unix Scripting, REST API development,. The ideal candidate will contribute to developing, implementing, and maintaining robust solutions tailored to our business needs.

· Min 5+ Years of experience In field of Software Engineering
Proficiency in MS SQL for database management and development.

· Hands-on experience in PowerShell scripting for automation.

· Strong knowledge of C++ programming and object-oriented design.

· Expertise in Unix Scripting for server management.

· Familiarity with REST API architecture and development.

• Responsible to oversee the day-to-day planning, management, operations and safety of facilities management works and service with adequate administrative staff.
• Responsible to carry out systems' heath and obsolescence monitoring, obsolescence management, crisis management, fire safety management, investigation and carry out rooy cause analysis of the incident, not limited to accident, power outage, and systems failure.
• Shall be full-time on-site