Network Engineer (24x5 operations and support)
2 days ago
Responsibilities:
To follow strict instituted workplace security policy at the customer premises.
Provide Level 1 and Level 2 technical support, ..
Responsibilities:
- To follow strict instituted workplace security policy at the customer premises.
- Provide Level 1 and Level 2 technical support, perform networking routing and switching problem resolution, escalation and/or closure of incident including problem analysis and identification of the source of the problem, escalate to next level of support, track and get the issue resolved within the specified time as agreed with the customer.
- Perform configuration change activities as per instructions & guidelines.
- Provide problem status to the Service Desk and/or update into the ticketing tool according to the Procedures Manual.
- Perform day-to-day Network operation for the Network Infra-structure and Network Equipment at the customer/IBM premises, including performance monitoring, bandwidth monitoring.
- Work with customer's vendor to perform testing and preventative maintenance according to the schedule provided by the customer for the Network Equipment
- Perform periodic OS upgrade and Patching as and when required.
- To perform 24X5 rotational 12 hours shift onsite availability and 24X7 standby / remote support availability as and when needed for critical incidents.
- Provide proactive incident reports for all Network related problems, faults, events.
- Respond to all fault calls inclusive of emails and other forms of communications for Firewall related issues and problems reported
- Provide multi-vendor equipment support across a wide range of models and types of networking equipment
- Perform security activities like hardening/periodic health check/ ID validation and other compliance activities as per customer’s security policies and standards.
- Maintain/Update IT hardware and software inventory list and compliance related databases or similar Databases.
- Maintain the device inventory list for the customer when needed, Maintain the software/firmware for all the devices up to date. Maintain the inventory of certificates/license file and install/update/renew certificates/licenses as and when required.
- Subscribe to vendor notifications for the managed devices for vulnerabilities and review/validate/apply security patches pro-actively.
- Perform device activation / deactivation as per customer’s service activation and deactivation process.
- Maintain the IP address inventory and allocate new IP address when required by business.
- Engage third part vendors to resolve hardware issues and follow up till closure
- Monitor vendor End of Life / End of Support notifications for all In Scope Devices and inform the client.
Requirements:
- Diploma or Bachelor’s degree in in Information Technology, Computer Science, Engineering or equivalent.
- At least 5 years work experience providing Level 1 and Level 2 networking technical support in a 24x5 Network Operation Center environment.
- Must be able to work on 12 hours rotational shift on a 24X5 onsite and 24X7 standby / remote support team setup.
- CCNP certification preferred.
- Expert level knowledge in implementation and maintenance of Cisco Routers and Switches of all series.
- Good knowledge in Cisco IOS
- Good knowledge in implementation and operations support of NAC (network access control)
- Good knowledge in Aruba Clear Pass / Cisco ISE
- Good knowledge in Wireless Network / Access Points / Controllers support and troubleshooting
- Expert level understanding of the OSI or TCP/IP model
- Hands-on experience with monitoring, network diagnostic, Packet Tracers and network analytics tools
- Good knowledge on Firewall Products like Cisco ASA, FortiGate, Palo Alto, Checkpoint
- Good knowledge on Aruba ClearPass/Cisco ISE, Cisco wireless controllers
- Knowledge on F5 load balancers.
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