JOB RESPONSIBILITIES:

• Provide regular technical training in SEA region
• Follow-up on warranty submissions from customers
• Resolve technical issues onsite at customer factory
• Prepare, maintain and modify technical materials
• Manage online e-learning technical webpage
• Provide assistance and technical support at events when necessary
• Any ad hoc duties as assigned

JOB REQUIREMENTS:

• Minimum Diploma in Mechanical Engineering or related fields
• Good knowledge in bicycle components, parts and technicalities
• Proficient in Microsoft Office (i.e. Excel, Words, PPT)
• Conversational skills with customers based in China Mainland and China Taiwan. Knowledge of Mandarin and English is essential
• Willing to travel overseas and work on weekends for events occasionally
• Comfortable to communicate and engage to all levels and big groups
• Possessing Class 3/3A license will be an advantage

OTHERS:

• Working Location: Bulim Walk (nearest MRT: Boon Lay)
• Mondays - Fridays: 8:00am to 5:30pm
• Uniform & Lunch provided
• Company transportation at various pickup points (Northern & Western areas of Singapore)

Technical Engineer

Key Responsibilities

1. System Design and Development

· Design and implement solutions involving barcode scanners, RFID readers, and card-based access control systems.

· Develop integration plans for speedgates with these technologies to ensure seamless functionality.

· Evaluate and recommend appropriate hardware and software solutions to meet project requirements.

· Create technical documentation, including schematics, workflows, and system architecture.

2. Installation and Configuration

· Configure and install barcode scanners, RFID readers, and access control card systems.

· Oversee the physical installation of speedgates and their associated components.

· Calibrate devices for optimal performance and accuracy.

· Ensure compliance with safety and security standards during installation.

3. Integration

· Integrate barcode, RFID, and card systems with speedgates and other access control systems.

· Implement software and firmware updates for all components.

· Develop APIs or use existing interfaces to connect devices with management software or enterprise systems.

4. Troubleshooting and Maintenance

· Perform diagnostics on malfunctioning devices or systems to identify and resolve issues.

· Conduct regular maintenance on barcode scanners, RFID readers, card systems, and speedgates.

· Monitor system performance and propose upgrades or replacements when needed.

· Respond to technical support queries and provide on-site or remote assistance.

5. Testing and Quality Assurance

· Conduct tests to validate the accuracy and reliability of barcode and RFID readings.

· Ensure the synchronization of all integrated systems, including speedgates.

· Perform stress testing to confirm the system's ability to handle high traffic and loads.

6. Project Management and Collaboration

· Collaborate with architects, developers, and security teams to deliver integrated solutions.

· Manage timelines, budgets, and deliverables for related projects.

· Train end-users and provide documentation for system operation and troubleshooting.

7. Innovation and Research

· Stay updated on emerging technologies in barcodes, RFID, and access control systems.

· Explore opportunities for automation and efficiency improvements using these technologies.

· Recommend innovative solutions that enhance operational efficiency and user experience.

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Required Skills

· Strong understanding of barcode technologies (e.g., QR codes, linear codes) and RFID systems (active, passive tags).

· Proficiency in card system technologies, such as smart cards and magnetic stripe cards.

· Knowledge of speedgate mechanics and automation.

· Programming skills for system integration (e.g., Python, C++, Java, or relevant API languages).

· Familiarity with networking and data communication protocols (TCP/IP, Wi-Fi, NFC, etc.).

· Hands-on experience with diagnostic tools and troubleshooting.

Deliver expert support and comprehensive administration of the Microsoft 365 cloud environment, ensuring a secure and reliable infrastructure.

Key Responsibilities:

• Independently research, design, implement, and manage Microsoft 365 solutions for the organization.
• Oversee the Microsoft 365 environment, maintaining optimal availability, reliability, and performance.
• Continuously monitor system health; review, analyze, and test system performance.
• Conduct annual refresh for hardware, including endpoint devices and network equipment.
• Provide regular updates, perform backups, and restore data as needed.
• Work with internal teams to enhance functionality and improve user experience.
• Facilitate onboarding and offboarding processes for new hires and leavers.
• Document system configurations, processes, and create IT user guides.
• Deliver high-level support, working with internal teams and external vendors to resolve both onsite and offsite issues (including vessel support).
• Travel internationally to support vessel IT systems when vendors are unable to resolve issues remotely.
• Serve as the IT procurement officer, managing vendor relationships with excellent vendor management skills.
• Track and manage billing and subscriptions for SaaS applications and Microsoft 365.
• Maintain an inventory of IT hardware and software assets.
• Perform daily, monthly, and annual IT operational checks.

Requirements:

• Minimum 1 year of experience managing and administering Microsoft 365 environments.
• Over 2 years of experience as L1 support in a mid- to large-sized enterprise.
• Strong skills in customer service, communication, and problem-solving.
• Able to work independently as well as collaboratively in a team.
• Familiarity with networking and firewall configurations is a plus, though not mandatory.

As a technical support engineer, you’ll be part of a global team whose main focus is ensuring that Wise API integrations get an industry-leading level of assistance when they need it. You’ll work with Wise Platform enterprise partnerships and business payouts customers, Open Banking providers, and self-onboarded API users. They all depend on rapid and dedicated support: from general questions about the behaviour of an API or webhook, to acting as a first-responder for a major incident.

What you'll be doing:

• Develop a deep expertise in the Wise API products and capabilities, and solid understanding of how Wise Platform partnerships have integrated with the solution. You’ll collaborate with teams across the Wise Platform and Open Banking products to do that.

• Support the team to help contacts across all channels, primarily over email in our support queues, and also by phone in the case of critical issues for a partnership.

• Contribute significantly to troubleshooting and solving issues users report, both independently and collaboratively with engineering and commercial teams in Wise.

• Enable the rest of the team to support API users globally, by sharing and capturing knowledge and trends on the issues users are raising.

Infrastructure and Security Engineer

Job Responsibilities:

• Analyze IT specifications to assess security risks
• Install, configure, upgrade and maintain security and network equipment.
• Secure networks through firewalls, password protection, RADIUS solution, and other systems
• Monitor network activity to identify issues early, perform troubleshooting and escalate to higher tier level.
• Maintain good relationship with End-user

Job Requirements:

• In-depth knowledge and experience with security systems: Firewall, Anti-Virus, MFA (e.g. RSA), CISCO ISE
• Proven Experience working with the following systems : FortiNet FWs, CheckPoint FW, AV Systems, Microsoft AD with special expertise in GPO, Trend Micro, Splunk, Thales HSM, Microsoft Certificates.
• Advantages: Experience in other IT infrastructure such as VMWare ESXi, Vcenter, NetApp Storage, CISCO Network Switches.
• Knowledge in networking and protocols (Switching, routing, Layer2-7).
• Knowledge in hardening end-equipment (FW, switches), as well as software (Windows Server OS, Linux CentOS, and other common OS).
• Incident response management – a plus.

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Tier-3 Technical Support to customers and partners across JAPAC
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on-call support 24x7 on an as-needed basis

Your Experience

Minimum (Must Have)

• Minimum 5 years of experience in a Technical Support environment
• Expertise with Network Protocols and Technologies, such as TCP/IP, DNS, IP routing, HTTP/HTTPS, Remote Access VPN solutions, IPSEC, PKI & SSL, Authentication Protocols (LDAP, RADIUS, etc.)
• Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
• Flexibility to work shifts including afternoons, evenings, weekends, and public holidays

Preferred (Nice to Have)

• Attention to detail, fast learner and excellent communication skills - Be able to communicate technical information in a simplified, easy to understand manner
• Demonstrate ability to work in a cross functional environment which involves coordination with different teams such as Sales/Pre Sales/Product Management/Engineering
• Virtualization experience (AWS, Azure, VMWare, OpenStack)
• Experience working with a multi-factor authentication (MFA) security system (tokens, certificates, CAC cards, and similar)
• Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products
• Experience working with Firewall Central Management Systems
• Experience with Windows and MAC OS (Debugging, Editing Registries, Plist, etc.)
• Mandarin, Japanese or Korean language skills would be advantageous, but not required.

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.

You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Job Scope:

• Designing electrical systems and circuits
• Analyzing the performance of electrical systems and identifying areas for improvement
• Testing electrical equipment to ensure safety and functionality
• Managing electrical engineering projects from initiation to completion
• Collaborating with other engineers on multi-disciplinary projects
• Creating detailed technical documentation, including schematics and user manuals
• Ensuring electrical systems comply with safety regulations and industry standards
• Providing technical support and troubleshooting assistance to teams and clients
• Improving system efficiency, reliability, and sustainability
• Overseeing the installation and commissioning of electrical systems
• Researching and integrating new technologies into existing electrical designs
• Conducting feasibility studies to assess the viability of system upgrades or new installations
• Preparing cost estimates for materials, labor, and installation
• Training and mentoring junior engineers and technicians
• Maintaining accurate project documentation and records

Requirements:

• Diploma/Degree in Electrical Engineering
• 2 to 3 years of relevant experience in automation machine design and development
• Proficient in writing PLC application programs (e.g., Omron, Allen Bradley, Siemens, Keyence, Beckhoff)
• Knowledge of PC-based programming (Visual Basic, C++) for machine control systems
• Hands-on experience with schematics and electrical layout design
• Ability to guide technicians on technical matters
• Occasional travel required

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

About KPay Group

KPay Group (“KPay”) is a leading fintech company dedicated to empowering businesses of all sizes with simple, smart, seamless and secure technology solutions. Serving over 45,000 merchants across Hong Kong, Singapore, and Japan, KPay is building a comprehensive platform to support merchants in financial management, business operations and digital transformation across the Asia Pacific, unlocking new growth potential for businesses. For the latest updates, follow us on LinkedIn or visit our website at www.kpay-group.com.

Responsibilities:

• Handle customers’ enquiries effectively through phone and email
• Handle inbound & outbound calls, merchant application processing
• Provide administrative support & technical support to the BD/Sales team
• Provide installation and training to new merchant accounts in the use of payment terminal
• Perform ad hoc duties when assigned

Requirements:

• Experience with customer service and operation with payments or banking is a bonus
• Detail-minded, customer oriented, good communication & interpersonal skills
• Proficiency of MS office, Excel
• Willing to perform delivery and installation of POS terminals
• Ability to speak Chinese other than English to handle queries from non-English speaking merchants

• Perform pre- and post-sales technical support to customers.
• Provide support to the sales staff in technical presentations.
• Evaluate and establish a vision system performance specification.

Requirements:

• Diploma in any Engineering field
• At least 2 years of experience in field servicing and semiconductor industry.
• Able to troubleshoot electronics hardware system, PC hardware, OS and networking.
• Good understanding in Die Sorter or Wafer Sorter

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Description

• Industry/ Organization Type: Energy Equipment and Solution Provider
• Position Title: Technical Support Engineer (Electrical)
• Working Location: West (Nearest MRT: Clementi)
• Working Hours: 5 days (Mon to Fri: 8 am-5 pm or 9 am-6 pm)
• Salary Package: Up to SGD 4000 + AWS
• Duration: Permanent

Key Responsibilities

• Deliver technical support for after-sales service to both local and regional clients.
• Oversee the provision of immediate and efficient technical support through on-site visits, phone, email, and other virtual means for a variety of products.
• Offer expert technical guidance and propose solutions for resolving customer issues.
• Communicate with the internal team to elevate product concerns and ensure consistent follow-up with customers regarding the progress and resolution of these issues.
• Coordinate with the headquarters and affiliate companies concerning any product-related or technical concerns.
• Conduct hands-on training sessions for the internal team, such as technicians, to fully prepare them to conduct comprehensive product and system tests that verify functionality and compliance with specifications.
• Assist QA team in system testing, including conducting Factory Acceptance Testing, Interface Factory Acceptance Testing, and on-site testing tasks.

APPLY NOW!!!

• Min. ITE in Electrical Engineering
• Min. 1 year of quality engineering experience working in a manufacturing environment
• Comfortable to travel
• Experience in auditing to the requirement of ISO quality system standards will be an added advantage
• Training provided to inexperienced candidate

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66245 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

"Join our dynamic team as a Technical Support Officer in our cutting-edge Engineering Lab, where innovation meets excellence!"

Working Location: Woodlands

Working Hours: Monday to Friday, 8am to 530pm

Salary: Gross up to $2500 per month

Contract: 5 months

Job Scope:

• Provide technical support during the preparation and delivery of classes/workshops/events in the lab and support the safe and proper use of lab assets
• Provide support to academic staff members in supervision of students/participants during activities
• Ensure materials and equipment are prepared and in working condition prior to the lab sessions
• Assist lecturers with demonstrations of experiments and equipment and conduct trial run for practical classes when necessary
• Provide assistance in admin duties, procurement of equipment and consumable for labs, receive delivery of items from vendors and assist in conducting annual stock take of assets
• Perform basic troubleshooting in the event of equipment faults and follow-up with external vendor on the repairs/servicing work
• Ensure adherence to QEHS (Quality, Environment, Health and Safety) procedures, including emergency plans, accident procedures, safe disposal of chemical waste, bio-hazardous materials, etc.

Job Requirements:

• Higher NITEC/Diploma in Electronics Engineering/Electrical/Electronic/Mechanical/Mechatronics, Engineering Design with Business or IT-related
• Proficient in IT tools such as Microsoft Office
• Good written and oral communication and administration skills

We regret only shortlisted candidates will be notified, thank you.

I hereby give consent to Certis CISCO Security Pte Ltd and its subsidiaries to access my job applicationfor the position applied and other positions that I may also be considered for and to use and disclose my personal data submitted in or as part of my job application to law agencies, government representatives and prospective clients. (DATA PROTECTION: The Company is committed to respect the statutory rights to privacy of all job applicants. However, we obtain, monitor, process and disclose personal information regarding employees and prospective employees to meet our need and according to applicable laws. For more information on our Personal Data Protection Policy, please visit https://www.certisgroup.com/privacy-policy.

Mendix Technologies is seeking a skilled Technical Lead Engineer to join our Customer Support team. This role is crucial in delivering top-tier customer success by providing advanced troubleshooting, debugging, and solutions for complex technical issues escalated to the final tier of Support. As a bridge between Customer Support and R&D, you’ll partner closely with these teams to resolve critical incidents and act as a dedicated advocate for our customers within the R&D function.

This role demands expertise in Tier 3 support and software engineering to navigate the Mendix platform infrastructure and to effectively resolve and communicate complex technical issues. The right candidate will have a strong customer-focused mindset and be committed to fostering Mendix's customer-first culture.

Key Responsibilities:

• Collaborate directly with major customers worldwide
• Troubleshoot, debug, and recommend architectural changes or fixes within the Mendix platform or related customer implementations
• Partner with R&D teams to identify and address platform improvements, enhancing the overall customer experience
• Work closely with Tier 1 and Tier 2 Customer Support teams, facilitating knowledge sharing and expediting ticket resolution
• Serve as a liaison between customers and R&D, gaining insight into customer use cases to efficiently address complex technical challenges
• Take ownership of escalations, ensuring a seamless resolution process
• Mentor and coach team members, contributing to team growth and expertise
• Identify opportunities for new troubleshooting or performance analysis tools for the production operations team.
• Participate in an after-hours on-call rotation to support critical escalations
• Develop and improve support processes and tools in collaboration with key partners like SAP, IBM, and Siemens
• Thrive in a dynamic, innovative team environment with extensive career development opportunities

What You Bring to Mendix:

• A customer-centric approach, passionate about engaging with customers to resolve their challenges and advocate for their needs
• A Bachelor’s degree in Information Systems, Engineering, Computer Science, or related field
• 3+ years of relevant experience in a technical support environment
• 3+ years of development experience in object-oriented programming languages (Java, C++, .Net, or JavaScript)
• Strong analytical and problem-solving skills with a keen interest in technology
• Ability to stay organized, adaptable, and maintain oversight of multiple responsibilities
• Familiarity with Infrastructure as a Service; experience in mobile app development, integration, cloud infrastructure, and/or security is a plus

Why Join Mendix?

• Work for an award-winning, industry-leading company.
• Transform the way businesses create value with cutting-edge software solutions.
• Gain experience with one of the fastest-growing tech companies globally.
• Collaborate with a world-class, motivated, and goal-oriented team
• Take ownership of impactful projects and make a meaningful contribution to customer success

Job Scope:

Technical Operations

• User support and Feedback management
• Work with internal stakeholders and Healthy 365 users to understand functionality, resolve issues, and identify opportunities for improvement.
• System and feature enhancements: Support in creating and implementing solutions to improve client's fitness tracker performance, integration with the Healthy 365 App, and overall user experience based on feedback and needs.
• Quality Assurance
• Conduct tests, and validations for new features and system improvements.
• Knowledge Base Management
• Leverage technology to develop and maintain an up-to-date knowledge base for common issues and solutions.
• Organise information to support Tech Ops and other teams effectively.
• Documentation Management
• Consolidate and maintain clear and comprehensive documentation of processes and procedures.
• Regularly refine and update documentation to ensure usability and relevance.
• Research and Innovation
• Explore industry trends in tech and wearables to recommend new features or improvements.

General administrative support

Finance-Related Tasks

• Process goods receipts and ensure accurate documentation.
• Update tracking files and perform data entry for financial records.
• Reconcile offline budget tracking against finance reports to ensure accuracy.

Meeting Coordination:

• Schedule and coordinate weekly/bi-weekly meetings with internal and external stakeholders.
• Book venues, send invitations, and manage logistics for meetings.

Meeting Preparation

• Prepare agendas in advance.
• Record and distribute accurate minutes for all meetings.

General Administration

• Perform other administrative duties as assigned to support the team’s operations.

Working Arrangement:

Location: Outram Park

Contract Duration: 6 Months

Job Requirements:

• Detail-Oriented: Strong attention to accuracy and thoroughness in work.
• Independent and Reliable: Ability to work independently, prioritize tasks, and meet deadlines.
• Technical Proficiency: Proficient in Microsoft Office tools, including Excel, PowerPoint, and Word.
• Proactive Problem-Solving: Spot opportunities, anticipate challenges, and take initiative to improve processes.
• Collaborative Mindset: Work effectively with teams, communicate clearly, and build strong stakeholder relationships.
• Eager to Learn: Show curiosity and enthusiasm for acquiring new skills and knowledge.

EA License No.: 96C4864

Reg. No.: R22110485

Role:

• Generate Technical Proposals to support the Sales Team.
• Serve as the primary contact for customers regarding product queries, orders, and deliveries, and provide administrative support for the Sales Team.
• Oversee the sales order process, including purchase orders, invoices, and issuing sales transaction orders.
• Verify customer orders, including customer details and payment information.
• Respond to customer inquiries, feedback, or complaints via phone or email.
• Ensure quotes align with raised orders, confirming correct pricing, terms, and conditions.
• Record data and maintain systems as outlined in the sales process SOP and as directed by the Sales Team.
• Perform any ad-hoc tasks as required.

Requirements:

• Minimum of 2 years of relevant experience in the Engine and Propulsions Systems or related industry in administration or technical service support.
• Goal-oriented and meticulous in providing accurate information.
• Capable of working independently and as part of a team.
• Able to handle pressure and thrive in a fast-paced environment.

Requirement - Advanced Response Center (Tier 1)

ARC Tier 1 is required to work in a secure ARC environment. ARC is a type of call center that specializes in providing technical support or customer service for complex products or services. An ARC typically employs highly trained and specialized agents who are knowledgeable about the product or service being supported. They may also use advanced technologies such as artificial intelligence, chatbots, and automation to assist with customer inquiries and support.

In addition to providing technical support, an ARC may also be responsible for proactive monitoring and management of the product or service being supported, identifying, and resolving issues before they become problems for customers. This can help to improve overall customer satisfaction and reduce downtime for critical systems or services.

Overall, an Advanced Response Center plays a critical role in ensuring that customers receive high-quality technical support and service for complex products and services.

ARC Tier 1 is responsible for provide first level technical support to customers. ARC Tier 1 will work closely with ARC Tier 2, Team Leads & Technical Support Engineers to achieve this purpose. ARC Tier 1 is the first line of technical support. This team is responsible for basic customer issues/enquiries/request/alert. It is the same as 1st Level support which provide basic technical or non- technical support functions.

ACR Tier 1 functions and responsibilities (not limited)

· Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)

o 1st level troubleshooting of in supported systems

i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale

o Security event monitoring

o Server and network availability and performance monitoring

o Password reset and unlock

o Perform log & route [to higher tier or Resolver Team(s)]

· Record and manage all transactions/ cases in Service Management System

· Broadcast notifications to the relevant parties

· Provide timely status update, follow up on cases escalated until closure within the service level agreement.

Ensure daily tasks are executed according to the Standard Operation Procedure

Role:

• Generate Technical Proposals to support the Sales Team.
• Serve as the primary contact for customers regarding product queries, orders, and deliveries, and provide administrative support for the Sales Team.
• Oversee the sales order process, including purchase orders, invoices, and issuing sales transaction orders.
• Verify customer orders, including customer details and payment information.
• Respond to customer inquiries, feedback, or complaints via phone or email.
• Ensure quotes align with raised orders, confirming correct pricing, terms, and conditions.
• Record data and maintain systems as outlined in the sales process SOP and as directed by the Sales Team.
• Perform any ad-hoc tasks as required.

Requirements:

• Minimum of 2 years of relevant experience in the Engine and Propulsions Systems or related industry in administration or technical service support.
• Goal-oriented and meticulous in providing accurate information.
• Capable of working independently and as part of a team.
• Able to handle pressure and thrive in a fast-paced environment.

Salary Range: 3,000 - 4,500 basic + sales commission

Working Hours: Monday to Friday, 8:30 AM – 5:30 PM
Location: Woodlands

Job Scope:

- Working together with sales team to maintain or excel (but not constrainted to) a
minimum monthly sales target of S$100,000. (As a good guide for fluctuating monthly
sales, the figure may be calculated base on a three month average).
- To help in the servicing of customers in terms of conceptualizing of machine
processes, writing up of proposals and quotations.
- Help OM (Operations Manager) in the planning of capacity to ensure timeline is being
met. This is done with the help of a Master Project Schedule.
- Coordinate with internal and external designers on the customer requirements to
ensure customer needs are met.
- Project monitoring to ensure timely delivery of goods.
- To be involved in the process of new business development in new areas of industries.
- Involved in public relations taking care of overseas partners and customers.

Job Requirement:
- With at least 3 years experience in Manufacturing Automation Machines. Knowledge in
CAD software and common Miscrosoft software is required.
- Educational qualifications: Diploma (or higher) in any discipline. Those with related
experience may apply.
- Proficiency in both English and Mandarin is required, as the role involves working with customers globally

- Frequent travel may be required for sales activities.

- A Class 3 driving license is an added advantage. Own vehicle is preferred (car allowance provided), as travel to meet clients may be necessary.

Benefits:
Annual Wage Scheme - (Basic annual + 13th month ++) depends on company performance
Performance Bonus - (Depending on Sales and Nett profit)

EA License No.: 96C4864

Reg.No.: R24124620

The Technical Lead will be a key member of the data engineering team. He/she will support the delivery team in designing technology solution to help address complex business and process challenges in client organisation. He/she will ensure the proper and smooth implementation of the technical design.

Job Responsibilities

· Collaborate with project team and client to determine business requirements and environment.

· Provide guidance and quality assurance of development-related project deliverables such as performance, scalability, usability, security, integration complexity and operational costs.

· Assist in proposal development, proof of concepts and provide proposal cost estimation.

· Engage stakeholders to explain the rationale of architecture’s selection, technology choice and integration solutions.

· Provide support and clarification to data engineering teams if there are queries on the technical specification.

· Identify opportunities to improve productivity and optimise / automate processes via the adoption of new technologies or other means.

· Help resolve technical problems as and when they arise

· Coach, develop and supervise team members.

Job Requirements:

· A minimum bachelor’s degree in Computer Science or related fields.

· Managed at least 2 to 3 end-to-end data warehouse / data lake / data visualisation implementation

· Possess 5 or more years of Enterprise Data Management experience.

· Proficient with at least one of the following technologies: Informatica, SSIS, SQL Skills, SQL Server, Azure Data Factory, Data Warehouse, ETL Framework.

· Possess excellent knowledge about: Power BI, Qlik Sense, MicroStrategy, SAS and Tableau. Preferably possess a good knowledge of AWS/Azure services, Hadoop Ecosystem, Data APIs, Unstructured Data and Data Modelling.

· Able to lead multiple teams and effectively work under pressure when there is an escalated demand in project lifecycle.

· Excellent stakeholder management and influencing skills covering colleagues, partners/vendors.

· Strong problem solving, quantitative and analytical abilities.

· Excellent communication, presentation, collaboration, and delegation skills.

· A client-centric, outcome driven and quality focused team player

Responsibility

• Assists day-to-day operation by picking up the phone calls/email/walk-ins/ticketing system to understand user’s enquires/request, provide IT support and perform troubleshooting or escalate to the relevant PIC, or provide alternatives to resolves the cases.
• Ad-hoc duties such as software installation, clone laptops, inventory checks, disposal etc.
• Perform troubleshooting in systems and report the status to superior on time without delay .
• To support project from another team/section/department as instructed by superior .
• To perform any ad-hoc assignment as instructed by superior .

Requirements

• Diploma or Higher Nitec studied in IT or related fields
• Preferable with at least 1-2 years of relevant working experience
• Responsible, meticulous, fast learner and able to understand the internal system process quickly
• Able to follow the internal systems thoroughly to make sure the tasks are smoothly process

Interested applicants, please Email , and look for

Jensen Fang Lifa

[email protected]

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

Job Description:

• Responsible for Sales target in target market segment, channels and customer

development over time

• Provide sales forecast in timely manner and also ensure accurate and timely

response to customers at all time

• Manage, develop, and build relationships with system integrators, consultants, and

end users in targeted market segment

• Sales for complete spectrum of automation products.

• To maintain excellent account management skills with regular visit and calls and

build strong rapport and relationships with internal team and external customers

• To analyze customer’s requirement and develop winning strategies for new prospect

customers

• Conduct sales presentations and product/solution demos

• Prepare and present solution proposals and quotations according to customer

requirements

• Assist and organize marketing events such as seminars, exhibitions, and trainings

Job Requirements:

• Diploma/ Degree in Electronics/ Electrical/ Engineering/ Industrial/ Mechatronic/ Electromechanical
• 1-2 Years working experiences preferred
• Entry level candidates are welcome to apply
• Familiar / Experience with Industrial/ Factory Automation will have added advantage
• Training on products will be provided

Join our dynamic team as an Indoor Technical Engineer, contributing to our sales department by accurately interpreting customer inquiries and crafting comprehensive quotations that align with their technical needs while meeting company margins. As a Purchaser, you'll be responsible for procuring direct materials efficiently.

Responsibilities:

• Evaluate customer requirements and prepare high-quality proposals while adhering to commercial policies.
• Negotiate contract terms for mutual benefit and exceptional customer service.
• Liaise effectively with customers, ensuring top-notch after-sales support and relationship building.
• Collaborate with internal teams to provide accurate technical and commercial responses to clients.
• Maintain a meticulous log of customer sales inquiries and handle complaint reporting.
• Generate accurate purchase orders and oversee timely deliveries from suppliers.
• Manage emergency spares stock levels and handle material discrepancy complaints.
• Serve as a technical specialist for a range of igus® products, ensuring customer satisfaction and continual improvement in purchasing.
• Collaborate closely with the external sales team to surpass customer expectations.

Requirements:

The ideal candidate should possess:

• Tertiary education in Engineering or equivalent industry experience.
• Strong customer focus with excellent communication skills.
• Technical prowess to interpret and convey technical data effectively.
• Proactive, self-motivated, and organized with excellent teamwork skills.
• Ability to multitask, prioritize, and work toward common goals in a sales environment.
• Meticulous quoting and pricing abilities, problem-solving skills, and analytical thinking leading to creative solutions.
• Familiarity with the company's product range and basic computer applications.

If you're passionate about technical sales, possess exceptional communication and technical skills, and thrive in a collaborative environment, we'd love to hear from you! Apply now to be a part of our dedicated team.

• Communicating and handling clients at sites on system installation, breakdown and technical enquires from clients
• Troubleshooting for faculty systems
• R&D for new system configuration
• Coordination and Supervision - Coordinate, manage and monitor the work flow among interdepartment
• Plan the use of human resources. Delegate tasks and accountabilities. Establish work schedules. Supervise staff
• Monitor and evaluate performance.
• Provide training and guidance to junior staffs

The Role:

• Handle installation, calibration and maintenance of audio related equipment.
• Provide on-site support services.
• Troubleshoot technical issues and problems.

Requirements:

• Candidate must possess at least Professional Certificate /NiTEC/Diploma /Advanced /Higher/Graduate Diploma in Information System Technology /IT Networks/Audio/Electronics/Electrical or any equivalent educational background and experience in Audio /IT/Electronics.
• No work experience required.
• Required Skill(s): AutoCAD, Visio, Microsoft Office
• Possess strong technical knowledge and have a passion for audio products.
• Good analytical trouble shooting skills.
• Hands-on, independent, dynamic and proactive team player.
• Keen to learn, positive, trustworthy and dependable.
• Possess good customerservice skills and is able to maintain positive working relationship with customers.
• Able to travel overseas for assignments and training.

Job Description

• Industry/ Organization Type: Manufacturing (O&G)
• Position Title: Technical Sales Engineer
• Working Location: Redhill
• Working Hours: 5 days (Monday to Thursday 8.30 AM – 6 PM, Friday 8.30 AM – 5 PM)
• Salary Package: Basic Salary up to $6,000 + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Develop and grow key accounts in the Oil & Gas or Petrochemical sector.
• Establish and maintain business relationships with target customers to secure sales.
• Cultivate a comprehensive understanding of the customer’s operations and objectives.
• Develop and adhere to optimum profit margins and pricing points.
• Monitor assigned accounts - including progress, customer requests, competitor activity, and execution updates.
• Collate forecasts and reports for each key product/service offering assigned.
• Plan and negotiate long-term contracts with key account customers.
• Present and close sales opportunities to executives at major oil companies.
• Continually push company’s product/services to existing customers.
• Coordinate site work and discuss technical requirements on-site with customers.
• Review customer requests and provide technical solutions.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Diploma/Degree in Mechanical Engineering or equivalent.
• Has 3 years of working experience in downstream oil and gas/petrochemical industry preferred.
• Prior experience in flange management is advantageous.
• Proficiency with CAD tools such as Solidworks and AutoCAD is an advantage.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #69726 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description of SENIOR TECHNICAL ENGINEER

Company Description

Alola envisions a world where travel planning is seamless, personalized, and hassle-free, powered by cutting-edge AI technology. Our goal is to empower travelers to create unforgettable experiences effortlessly on our end-to-end travel platform that is both engaging and interactive. We are developing a Generative AI-powered travel platform that revolutionizes the way people plan and book their trips. Our platform generates personalized itineraries for flights, hotels, and activities in real-time, all powered by AI and integrates seamless live bookings and payments. We are based in Singapore and value innovation, creativity, and customer satisfaction.

Overview

As a Senior Technical Engineer of Alola, you will play a critical role in designing, developing, and scaling our digital travel platform with a particular focus on integrating AI-driven solutions. You will lead the development of high-performance systems and features, including knowledge of vector databases, building intelligent systems that personalize the user experience, optimizing processes, ensuring the delivery of reliable, secure, and user-friendly solutions. You will collaborate closely with product manager, UX designer, and other engineers to solve complex technical challenges and drive AI-powered innovation in the travel industry.

Key Responsibilities

System Design & Development:

• Design and develop scalable, high-performance systems and features for web and mobile platforms, including AI-powered recommendation systems, booking engines, and real-time data integrations.
• Build and maintain robust AI and machine learning pipelines to support personalization, search optimization, and dynamic pricing features.
• Implement and optimize integrations with third-party travel APIs to enhance product capabilities.
• Implement and optimize CI/CD pipelines, monitoring systems, and cloud deployments to ensure continuous integration and delivery.
• Write clean, efficient, and well-documented code, and conduct code reviews to ensure high-quality standards.
• Work with vector databases to develop scalable solutions for semantic search, recommendation engines, and contextual data retrieval.

AI Integration:

• Develop and implement AI algorithms for recommendation engines, predictive analytics, and natural language processing (e.g., chatbots for customer support or virtual travel assistants).
• Leverage machine learning techniques to analyze user behavior, enhance personalization, and improve decision-making.
• Develop and maintain an AI-powered chatbot to handle customer queries, booking changes, and cancellations.
• Work with large datasets to train models, ensuring accuracy, reliability, and scalability.

Leadership & Mentorship:

• Lead the architecture, design, and implementation of our AI-based travel platform, ensuring robust, scalable, and efficient systems.
• Build and mentor a high-performing engineering team, fostering a culture of innovation, collaboration, and excellence.

Collaboration:

• Act as a liaison between engineering, data science, and business teams, ensuring clear communication and alignment of goals.
• Implement and optimize integrations with third-party travel APIs to enhance product capabilities.

Performance Optimization & Security:

• Identify potential bottlenecks and implement improvements to ensure the system can handle a rapidly growing user base.
• Ensure the platform meets data privacy, security, and compliance standards, especially around sensitive user information and transactions.

Innovation & Trends:

• Stay updated on emerging technologies and industry trends to identify opportunities for innovation in travel solutions.
• Advocate for the adoption of AI across the organization, demonstrating its value through successful implementations.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Software Engineering, or a related field.
• 5+ years of experience in software engineering, including 2+ years in AI/ML development.
• Proficiency in full-stack development, with strong knowledge in one or more of the following programming languages: Typescript, JavaScript, Reactjs, Mysql, OpenAI, Python, with experience in AI frameworks like TensorFlow, PyTorch, or Scikit-learn.
• Strong understanding of machine learning, deep learning, and natural language processing techniques.
• Proficiency in building and deploying AI models into production environments.
• Hands-on experience with data processing, analytics, and large-scale data handling.
• Familiarity with cloud platforms (AWS, Azure, or Google Cloud) and AI/ML services.
• Experience working in Agile/Scrum environments.
• Experience with integrating AI into real-time systems, such as recommendation engines, dynamic pricing, and conversational AI.
• Excellent problem-solving skills, with a passion for using AI to address complex challenges
• Ability to work in a fast-paced, start-up environment.
• Experience in the travel industry or e-commerce platforms will be added advantage

Benefits

• Competitive salary and performance bonuses
• Role based in Singapore, with remote flexibility in a hybrid work environment
• Opportunities for continuous learning and professional development
• Access to cutting-edge technologies and industry-leading tool