Summary:

Successful candidate will carry out service, maintenance works & projects for security systems at clients’ premises, including but not limited to Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems

and CCTV systems.

Key Roles and Responsibilities:

• To troubleshoot and maintain/service security systems at clients’ premises
• Attend to fault calls during office hours and standby duties after office hours in rotating duty roster
• Liaise closely with client representatives on all service/maintenance related issues.
• Manage day-to-day client interactions and expectations for optimal results..
• Familiarize yourself and deliver customer satisfaction base on each client’s business, organization and objectives.
• Ensure that works carried out are in compliance with the Workplace Safety and Health Act.
• Perform any other technical tasks as and when required

Requirements:

• Min Higher Nitec & Nitec in Mechatronics/Electrical/Electronic Engineering or relevant with at least 2 years working experience.
• Knowledge and hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must.
• Knowledge in IT/Network/Server is an added advantage.
• Good interpersonal and problem solving skills.
• Independent, self-motivated individual whom is able to work under minimum supervision.
• Required to perform standby duties
• Driving License – Preferably if candidate possessesits own vehicle

We are seeking a dynamic and motivated individual to join our team as a Junior Technical Support Specialist with a focus on customer support. The ideal candidate will play a crucial role in assisting customers with technical issues, ensuring their satisfaction, and providing excellent customer service.

Responsibilities:

• Provide technical support to customers via phone, email, and chat channels.
• Assist customers with troubleshooting, diagnosing, and resolving technical issues related to our products or services.
• Collaborate with cross-functional teams to address complex technical problems and escalate issues when necessary.
• Communicate technical information in a clear and understandable manner to non-technical customers.
• Maintain accurate records of customer interactions, technical issues, and solutions.
• Follow established processes and procedures for documenting and resolving technical support cases.
• Assist in creating and updating technical support documentation, FAQs, and knowledge base articles.
• Stay updated on product knowledge, new releases, and technical advancements to provide accurate information to customers.
• Collaborate with the customer support team to ensure a seamless and positive customer experience.
• Strive to achieve and exceed customer satisfaction goals.

Requirements:

• Previous experience in a technical support or customer support role is preferred.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team-oriented environment.
• Familiarity with technical support tools and software.
• Basic understanding of networking, software applications, and troubleshooting methodologies.
• Positive attitude and eagerness to learn and adapt.
• Flexibility to work during weekends and holidays if required.

Job Title: Sales Support ( Freight forwarding ) (ID4441)
Location: : Paya Lebah
Working Hours: Monday to Friday 8.30am-5.30pm, Sat 8.30am-12.30pm
Salary: $2500-$3000


Job Description
• Prospect, source opportunity through research, leads, prospective listing to grow new customer base and nurture existing customer relationships via cold-calling
• Deliver consistent high-quality customer services by possessing customer focus attitude, with the ability to recommend an appropriate solution and creating value
• Collaborate and coordinate with internal stakeholders to develop and improve customer’s experience
• Increase customer base and revenue through awareness of local market trends and intelligence
• Other ad-hoc duties as required

Requirements
• 2 to 3 years’ experience in Freight Forwarding industry.
• A team player and self-motivated individual
• Basic knowlegde of Incoterms / Freight operations

Roles and Responsibilities:

• To perform all roles and responsibilities required of site supervisors under the Building Control Act
• To supervise the timely execution of the works and maintain quality control and ensure that the works are carried out in accordance with the contract specifications, drawings, allocated timeframe, all other contract documents and site instructions
• To check all drawings and specifications to ensure that works are carried out in accordance with the approved plans for discrepancies and report to the Superintending Officer / Consultant / Qualified Person as stated below:
• Check shop drawings submitted by contractor.
• Check as-built drawings and Operation & Maintenance Manual submitted by contractor.
• To check on quality of materials and samples delivered to site and report to Superintending Officer / Consultant / Qualified Person on any materials that are not conforming to the specifications.
• To check mock-ups done on site, where necessary.
• To ensure that the required construction tests in connection with the construction works are carried out where necessary

Job Requirements

• Possess Diploma in Civil Engineering
• Registered Resident Technical Officer with IES / ACES
• Minimum 3 years experience as RTO in supervision of works similar in nature to major construction works in buildings, civil

Job Summary

As a Legal & Secretariat Support member, you will play a vital role in providing assistance with various legal and secretarial tasks. Your responsibilities include preparing joint venture and franchise agreements, supporting the Company Secretary for CEG-wide companies, managing trademark registrations, and obtaining essential business licenses.

Key Responsibilities

• Legal Documentation: Assist in the preparation of joint venture and franchise agreements, ensuring accuracy and compliance with legal requirements.
• Company Secretarial Support: Provide valuable support to the Company Secretary for CEG-wide companies, assisting with administrative and secretarial duties.
• Trademark Management: Aid in the registration, tracking, and monitoring of trademarks, safeguarding our intellectual property assets.
• Business Licenses: Collaborate on the process of obtaining necessary business licenses, ensuring compliance with regulatory requirements.

Requirements

• Minimum Diploma qualification with a minimum of 2 years' relevant experience.
• Pleasant demeanor and a proactive, meticulous, and well-organized approach to tasks.
• Proficiency in MS Office applications, with excellent PC literacy.
• Bilingual proficiency in English and Mandarin (written and spoken), enabling effective communication with Chinese-speaking clients regarding their queries and concerns.

Join our team and contribute to our legal and secretarial endeavors, supporting the growth and compliance of our organization.

Maintenance Engineer

Responsibilities

· Involve in one or more teams in supporting and maintaining systems, up and running smoothly

· Report to the Team Lead/Service Delivery Manager and in fulfilling SLA and KPI in accordance to maintenance contractual agreement

· Operate and thrive in a dynamic work environment where you are required to liaise with both internal and external stakeholders

· Perform routine Preventive Maintenance in accordance with the maintenance instructions / procedures

· Carry out Corrective Maintenance in accordance with the maintenance instructions / procedures, involving fault troubleshooting, diagnosis & replacement of equipment/module/component at sites and/or workshop

· Liaison with procurement and equipment vendors

· Perform 24/7 off-site standby for fault activation after office hours

· Arrange and attend monthly meeting with customers

· Provide engineering services such as engineering reports, supply support, configuration control and management and obsolescence management

· Provide solutions to technical problem associate with electronic systems

· Perform MS Windows / Symantec patching or updating

· Support in Vulnerability assessment and tracking

Requirements

· Diploma in Electronics/Mechatronics/Computer / Electrical Engineering in Windows OS Knowledge or equivalent

· Minimum of 2-3-year experience in a similar engineering-related capacity

· Knowledge in manage network / systems backup & restore

· Servers, Workstations, Fibre optic measurement, Network equipment with CCNA is a plus

· Positive work ethics and team player

· Takes ownership of responsibilities

· Work location at Ang Mo Kio

· Require to travel to sites for work

· Singaporeans Only

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Responsibilities

· Manage all aspects of the technical project to ensure it is completed on time, within budget and meet all contractual requirements

· Lead and manage the project team

· Able to interpret the Contract and extract all essential information with the project team for the efficient and effective management of the project to meet its objectives

· Identify all contractual system requirements and all other deliverables and responsible for managing system designs, reviews and all deliverables. Analyze and define all project materials and service purchases based on cost optimization and appropriate risk management

· Perform day to day coordination, risk management, liaison, control and supervision of resources including all project team members, sub-contractors, internal and external project related parties and customers to ensure that the project meets its objectives

· Provide regular project reports/updates to customers, internal departments and management

· Monitor all payment milestones to ensure timely billing in accordance to the planned scheduled

Requirements

· Degree in Electrical, Electronics, Communications Engineering, or equivalent

· Minimum 5 years in technical project management work experience

· Experience in New Product Introduction management is preferred

· Strong project & people management skills.

· Excellent communication and problem solving abilities

· Able to work within tight schedules

· Self driven and good team player

· Working location is in Jurong East

· Singaporeans only

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

• To carry out the supervision of Soil Investigation works.
• To keep and maintain site record on progress of works, instructions given to contractors,materials delivered to site, daily activities and weather conditions at site, number of workers and visitors at site and any other significant information.
• To supervise and keep records of day works.
• To attend site / co-ordination meeting as directed.
• To assist in enforcing the safety requirements.
• To comply with Authority’s appointed consultants’ Quality Assurance Procedure for construction works.
• To carry out site supervision and inspection of the works including any off-site manufacturing as instructed by the Authority’s appointed consultants to ensure that the works are constructed to required quality and accuracy.
• To monitor progress of the works on site and at any off-site manufacturing facilities and report delays immediately.

Jenga Corp is one-stop professional services for global finance and fintech business and we are looking for a Admin Support to our Business Consultants.

Interested applicants MUST apply by resume and cover letter through emailing [email protected]. We MUST receive an email application from you in order to consider you.

About the role:

• Provide administrative support to the Business Development team;
• Manage client files and update information daily in accordance to the Company’s policies and procedures;
• Manage clients’ onboarding;
• Paperwork preparation for clients’ bank account openings;
• Paperwork preparation for clients’ visa applications;
• Research and identify Singapore governmental compliance updates and industry trends;
• Develop marketing materials;
• Following up with clients on necessary paperwork to ensure governmental compliance are met;

You should have:

• Outstanding problem-solving skills;
• Positive attitude, driven and ready to take on challenges;
• Meticulous attention to detail and follow-through; perform tasks with high degree of accuracy and efficiency with the ability to meet deadlines;
• Ability to work independently, to take initiative and to overcome obstacles;
• Ability to successfully manage competing priorities, keeping constant sight of the overall objectives;
• High degree of flexibility in a demanding, fast-paced and frequently changing environment;
• Strong service orientation in responding to customer needs;
• Excellent oral and written communication skills (both in English and Chinese to better manage the clients);

Interested applicants MUST apply by resume and cover letter through emailing [email protected]. We MUST receive an email application from you in order to consider you.

Job Description

• Coordinate with Operations and Client to ensure quality service delivery.
• Maintain stock and inventory.
• Implement maintenance schedules for tools and equipment.
• Facilitate effective work processes.
• Assist in resolving existing contract conflicts.
• Support Operations team to perform administrative duties include data entry, prepare report, maintaining and compiling records and org chart etc.
• Assist on arranging worker’s accommodation and liaising with agent.
• Monitoring & updating attendance of employees' records and maintaining a proper filing system.
• Office administrative duties including courier, provide clerical support on daily operation, including filing, scanning, photocopying, etc.

Job Requirement

• Min 2 year in Operations / Clerical Administrative
• Good knowledge of Microsoft Word, Excel and PowerPoint
• Able to multi-task and have initiative to respond to various situations
• Class 3 License

Skills and Knowledge requirement:

1. Computer literate

2. outstanding communication skills

3. Good interpersonal skills

Education and Experience requirement:

1. Proficient in written and spoken English and Tagalog

2. Minimum 5 years' relevant experience

3. University graduate

Weekend work required

Candidates who meet the above criteria and competency should apply with certified copies of relevant qualification together with detailed resume to the following email address :

[email protected]

Job Description

As a Consultant, you will be responsible for analysing business requirements and designing solutions using IBM Planning Analytics. -You will work closely with stakeholders to identify opportunities for process improvement and provide recommendations for optimization. Looking for more techno functional, not pure developer, able to understand requirement from client and apply it and come up with solution, good in client interaction, and attend the workshop and listen to client. Come up to design, tie in the process.

-Analyse business requirements and design solutions using IBM Planning Analytics.

-Collaborate with stakeholders to identify opportunities for process improvement.

-Provide recommendations for optimization based on data analysis.

-Conduct user acceptance testing and ensure successful implementation of solutions.

-Utilize Business Process Design and other related tools to support project success.

Also, to: - Provide guidance to Developers in performing the build and unit test.

- Develop Test Cases and Test Scripts for Testing Phases –

Provide fixes to defects raised during Testing Phase

- Responsible for all customer business related activities such as requirement gathering, functional design, system configuration and design, testing and user training

- Advise client on leading business solution and best practices

- Provide functional and technical design and solution based on client’s requirements

- Perform solution build, application configuration and unit test based on requirements and design

Top 3 Mandatory skills
1. 3 to 4 years of experience as an IBM PA consultant, able to understand client’s business process, gather requirements, propose solution and design using IBM PA, perform solution build.

2. Knowledge and experience in EPM

3. Detail oriented, analytical and inquisitive

Skills which are good to have / optional

1. Requirements Analysis

2. Business Model Strategy

3. IBM Planning Analytics

4. Business Process Design

5. Business Process Analysis Tools

Primary Skill

IBM Infosphere DataStage

Responsibilities

• Work closely with and render support to Relationship Managers
• Work closely with various departments to ensure a smooth process in delivering the necessary deliverables to vendors.
• Friendly approach in handling customers and vendors queries efficiently
• Liaise and maintain a good relationship with Vendors’ Sales and Admin throughout the sales process
• Provide general administrative support to the Vendor Financing Team

Requirements

• Ability to work with people across different departments in the Company and is a strong believer in customer service for both internal and external stakeholders
• Meticulous and takes initiative in problem resolution
• Possess a pleasant disposition and a team player

Job Highlights

• 5-days work week, Mon-Fri, 8.30 am to 5.30 pm
• Training provided

Interested candidate who meets the essential prerequisites, please submit your resume and contact telephone number.

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Job Description

• Coordinate with Operations and Client to ensure quality service delivery.
• Maintain stock and inventory.
• Implement maintenance schedules for tools and equipment.
• Facilitate effective work processes.
• Assist in resolving existing contract conflicts.
• Support Operations team to perform administrative duties include data entry, prepare report, maintaining and compiling records and org chart etc.
• Assist on arranging worker’s accommodation and liaising with agent.
• Monitoring & updating attendance of employees' records and maintaining a proper filing system.
• Office administrative duties including courier, provide clerical support on daily operation, including filing, scanning, photocopying, etc.

Job Requirement

• Min 2 year in Operations / Clerical Administrative
• Good knowledge of Microsoft Word, Excel and PowerPoint
• Able to multi-task and have initiative to respond to various situations
• Class 3 License

Responsibilities

• Responsible for establishing, maintaining, and expanding customer relationships in order to achieve positive customer experiences
• Responsible for maximizing revenue opportunities and customer retention.

Requirements

• Min Diploma in Marketing or related
• Min 2 years of working experience in sales support environment with customer relationship and maintenance responsibility

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

The Job:

• Planning, engineering, and executing maintenance of LPG Tankers or Chemical Tankers
• Monitor the performance of the vessel and crews to ensure compliance with safety regulations

Requirements:

• Ship Engineer of Class 1 COC or Class 2 COC with 2-3 years of sailing experience onboard
• Working experience in Shipyard and Ship Management Company will be an advantage
• Good knowledge of I.S.M code, Class, and Regulatory matters.
• Team player with a strong sense of responsibility, initiative, and willingness to travel

Please include the following when submitting your application via email to [email protected] :

• Detail resume with sea service record
• Earliest availability date
• Status in Singapore

We regret that only shortlisted candidates will be notified by Email

By applying for this role, you hereby consent to ENEOS Ocean Shipmanagement Pte Ltd to collect and use the personal information that you submitted to process your application for the role.

The Lab Support Executive reports directly to the school manager(s). The position manages, supports, and maintains the laboratories within the university which are mainly used by students for class sessions, experiments, and exams/tests as part of the students’ learning. The maintenance includes the computers, software, and applications that are installed on PCs that are used for lab sessions/classes/exams/training.

The Lab Support Executive is also responsible for providing reliable IT support solutions and services to the school's lab-based programmes in the university to ensure a positive learning experience.

Responsibilities include but not limited to the following:

• Support students’ capstone projects, in particular AR/VR projects
• Providing user and maintenance support which includes investigating, troubleshooting, and resolving errors for AR/VR systems
• Setup and maintain VR labs
• Configure and maintain VR lab hardware and software for use in academic programmes and applied research
• Must be able to do basic AR/VR programming and must be willing to learn how to code.
• Provide technical support on implemented systems/platforms

Job requirements:

• Degree/Diploma in Computing/Immersive Media/Digital Media or related disciplines
• Hands-on experience with 3D modelling and basic AR/VR content development. Familiar with Unity3D, Android Studio etc.
• Have a firm grasp of programming languages such as C#, C/C++ and Python
• Familiarity with Google Cardboard, HTC Vive, Vive Pro, Oculus Rift or Microsoft HoloLens hardware and software
• Possess relevant certifications (or equivalent training/experience) preferred
• Able to take challenges, work independently or as a team, and be self-driven to learn new technologies
• Resourceful team player and possess good communications and interpersonal skills
• Experience with cloud technologies/platform such as AWS, Azure is an added advantage
• Experience in scripting and using automation tools is an added advantage
• Shift work is required and shift allowance is provided

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for establishing, maintaining, and expanding customer relationships in order to achieve positive customer experiences
• Responsible for maximizing revenue opportunities and customer retention.

Requirements

• Min Diploma in Marketing or related
• Min 2 years of working experience in sales support environment with customer relationship and maintenance responsibility

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

• Monitor contractors' daily activity, site progress, schedule and safety on site
• Carry out administrative works and other duties as required by QP/Superintending Officer/Consultant/Employer
• Review and check all the drawings, specifications, and to ensure that works are carried out in accordance with the approved plans/drawings.
• Highlight discrepancies, feedback site progress and non-conformances/irregularities to QP/Consultants/Employer.
• Assist in reviewing of contractor's method statements and working procedures and assure contractor followed on site.
• Prepare lists of defects, monitor the progress of rectification works and ensure all the defects are satisfactorily rectified.
• To ensure all the construction works have complied statutory requirements

Requirements

• Candidate must possess at least Higher secondary/Pre-U/A level/College.
• Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post-Graduate Diploma/Professional Degree in any field.
• At least 1 Year of working experience in the related field is required for this position.
• Must be registered as Resident Technical Officer (RTO) with BCA/IES/ACES
• Required Skill(s): Microsoft Office, Autocad
• Preferably Junior Executive specialized in Engineering - Civil/Construction/Structural or equivalent.
• Shall have a certificate in Building Construction Supervisors Safety (BCSS) Course
• Candidate with civil/infrastructure experience will be considered earlier.
• Must be a team player with strong leadership, communication, and supervision skills
• Immediate vacancy

Job Responsibilities

• SAP Business One implementation experience
• Experience and knowledge of key integration points between SAP modules Added Advantage Should have experience in HANA
• Defining and documenting requirements for software customizations and custom reports
• Developing software customizations using SAPs software development kit and supported development platform providing ongoing customer maintenance and support

Desired Skills and Experience Experience and Qualities:

• Minimum 3-4 years of related experience
• Good experience in Add - on development, B1 integration framework, .NET, VB.NET, C#, SQL, HANA.
• Hands-on experience of implementing SAP Business One within a variety of companies and industries.
• You must be able to communicate and develop positive relationships with a wide variety of clients, and must be a team player.

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Technical Support Consultant (L2) plays an important role in making sure that happens.

The Technical Support Consultant (L2) handles escalated support requests from Service Desk Support Consultant (Level 1) where they can’t handle as well as any projects that require on-site implementation.

When help is needed, the Technical Support Consultant (L2) can turn to the Team Leads and Technical Manager for guidance and support.

Role and Responsibilities

• Work on and resolve escalated Helpdesk Tickets
• Delight our Clients with a Friendly, Quick and Helpful Experience
• Provide the Client with advanced on-site troubleshooting
• Provide the Client with on-site installation & removal of equipment
• On-Site Hardware Maintenance and Support
• Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
• Managing and recording all work though our Ticketing System
• Make sure that Client Documentation in well maintained
• Split tickets that have several issues into their own individual ticket
• Make sure that tickets aren’t “stale” throughout the process
• Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
• Managing and recording all work though our Ticketing System
• Make sure that Client Documentation in well maintained
• Split tickets that have several issues into their own individual ticket
• Make sure that tickets aren’t “stale” throughout the process
• From time to time the projects team will need additional resource to help deliver projects on-site
• Create and maintain documentation for on-site processes
• Escalate tickets that require Team Leads or Technical Manager support
• Work with Service Desk Support Consultant (Level 1) to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
• Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients
• Follow the schedule provided by the Team Leads or Technical Manager or appointed Service Coordinator / Dispatcher
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
• Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
• Identify opportunities for improvement and make constructive suggestions for change
• Contribute to the process of innovative change effectively
• Undertake other duties as required by the Service Delivery Coordinator, Service Delivery Manager

Qualifications and Education Requirements

• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent)
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Good knowledge of cloud concepts and networking
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal